Overall, the customer service here is pretty good. My boyfriend and I visited this location on Christmas Eve to buy his son and myself one of those fancy standing mag chargers lol The store wasn't busy at all and despite it being Christmas Eve where most employees may feel a bit disgruntled working, these folks were great and welcoming. We eventually spoke with a gentleman named Dylan who pointed us in the right direction. The selection of chargers was minimal but we ended up finding what we needed. I feel like it's typically Best Buy that has the best value as far as price goes. Anyhow. We spoke to Dylan briefly about returning to purchase a PS5 and a new iPhone 17 pro max for myself and he was kind enough to take us to the correct departments for both of those. We did end up going back for the PS5 and the iPhone, separate times, and unfortunately the iPhone was/is currently still out of stock. Once they re-stock, I'll definitely be back to buy my new phone. It's just so much less chaotic than going directly to Apple or Verizon. read more

I lined up here a few times for the Pokémon card drops, and every time the crowd is huge! It's honestly wild to see how many people show up just hoping to grab some packs. The competition can be intense, and unfortunately there are always scalpers around, which is never fun for collectors. That said, the experience wasn't all bad--I actually met a few nice people while waiting in line and had some fun conversations with fellow fans. Hopefully Best Buy can increase the supply in the future so more collectors get a fair chance. I'll keep trying my luck next time. Wish everyone good luck and happy hunting! Cheers! read more

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Black Friday deal and I picked up on this location. So easy process! You'll get a confirmation and a bar code to show and voila. It's ready! So efficient and it's a great way to avoid the crazy Christmas shopping. This location has a lot of other different items. The staff was very professional and helpful. Received greetings and offer to help throughout the shop when I looked around for Black Friday deals. Great Black Friday deals right now! read more

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I was surprised how knowledgeable the staff was about their appliances! It's hard to find employees that know so many details to help you make a solid purchase. Not hard sales tactics, great customer service. I bought a dishwasher at their Memorial Day sale, good price too! I am very pleased with my purchase. read more

We had a positive experience here. My friend was here to investigate laptops. We met Nathan. He spent a lot of time explaining the features and qualities of the range of computers he was selling. He patiently answered all of his questions. I wondered off at times to peruse the store and was approached by various associates asking if I needed assistance. They were not pushy. After informing them I wasn't the shopper today, they let me know they could help should I need any and walked away. No hovering! I appreciated that. The store has typical electronics: TVs, computers, phones, and Apple watches. But also you can get an electric bike or Oura ring. If you can't find what you're looking for here, it's probably something pretty rare. read more

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Not going to lie it has been awhile since I went to a Best Buy. Also, I used to work for Best Buy when I was a teenager. We wanted to get a new TV and wanted to see TV's in person to make our decision. We knew very little of current TV and their technology. We were so glad Eric in the TV department was there to answer all of our questions and was able to provide recommendations for our situation. From OLED vs Mini LED to which brands works best for your particular use of your TV. Eric is so knowledgeable down to the types of displays and who manufactures them for the brands. The TV's are competitively priced when compared to Costco and Amazon. read more

When you get great service these days, you have to shout em out so others can go be treated well too! So, go see Arash if you want great product knowledge and sincere kindness. I know so much about TV's now! Jackie and Lucas are friendly relationship builders who will gain customers for life because of how well they treat people. Daryl is such a problem solver he has Vanilla Ice stuck in my head! Best Buy might get some hate for whatever reason, but these people deserve some love. If you go to the CP location, you won't hate anything about Best Buy! read more

Best Buy - Cedar Park - In store pick up parking spots! - Appliances Near Me - Cedar Park, Texas

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Just got out of cedar park store, after being there for 45 minutes looking to buy a refrigerator. Sadly every body working there seemed more interested in watching their cell phones that helping out customers. So disappointing!!!!! read more

Today I came in around 2:00 PM because I recently accepted a remote job and they sent me a list of approved items to set up my remote office (e.g., laptop, monitors ,etc.). I walked around the appropriate area(s) and made a few laps. To be fair, there were no employees in that particular area that I could see anyway. So I broadened my circumference around the store to find some help and the only employees I came across were either on their phone or talking to each other. No eye contact, no "how can I help you?" - nothing. I cannot believe I have to explain this to you, but the only reason you still exist is for human-to-human customer service when compared to Amazon. There's a reason why you price match to Amazon and not the other way around - to pay for employees to give customers a human experience. I could have just as easily sat at home and clicked through Amazon to get what I needed - in the air conditioning, which is what I am going to do now anyway. Mind you, it's August, In Austin, Texas, it's 100 degrees outside. I honestly would have rated this review higher if I got bad customer service, but instead I got non-at-all. Good luck going the way of the of the dodo bird! I cannot leave this review without anything positive to say: at least I burned some calories looking for employees. read more

I made an appointment for the Geek Squad to come to my home to diagnose and fix a printer that no longer could find my home wifi connection. Geek Squad Agent Bennet arrived on time, was professional and knowledgeable, and expeditiously solved and fixed the problem while also giving me advice about backing up my aging desk top computer. read more

Kevin was amazing!!! Long story short, a TV I had delivered died in less than a day. Spent hours on the phone and chat with best buy customer service and I finally went into the store. Everyone was so helpful and friendly but Kevin took time out to go above and beyond to setting the exchange and delivery up for me. Seriously, this man needs a raise. He spent an hour of his time to make my experience as customer friendly as possible. Whatever you're paying this man isn't enough. Salt of the earth person. Kudos for the fantastic employee! read more

I purchased a laptop online and picked it up in store. Unfortunately, it was not the right fit. When I went to exchange it, Kevin helped me. He was very knowledgeable and listened to what I needed to match me with a laptop that best met my needs. The exchange process was seamless and I never felt pressured to buy more than what I needed. Thank you! read more

This is for the cell phone dept in Cedar Park and the awesome rep Dylan that works there!!! Went in to get upgraded phones with the teenager-Dylan was quick, professional and helpful! They did not have the phone I wanted in stock, so Dylan helped me order it from the Round Rock location. I go to pick up the Round Rock location and they are pathetic. First they couldn't find the order & then would not help with anything setting up the new phone unless I signed up for a $200 membership or paid Geek Squad. The rep at Round Rock told me it takes up too much of their sales time to help so they charge. I took my phone & promptly left. Went back to Cedar Park Best Buy, Dylan was in & helped me with no problems. Best Buy in Cedar Park, Dylan is an asset to your location!!! I will recommend all my family & friends. Thanks Dylan!!!!!! read more

I have been a Best Buy customer for many years. I have used their repair services for many years. I have bought appliances, computers, printers, and televisions for years from the one in Cedar Park. I recently attempted to schedule an appointment for a repair. Their new policy requires that you pay a charge of $124.99 BEFORE you can schedule an appointment to repair or get an estimate on a repair. You cannot schedule the appointment UNTIL you pay the service charge. I will no longer be shopping at Best Buy. read more

Terrible customer experience. I've been using the local best buy stores after signing up for their total tech membership. One of the first products I bought was a Nest Thermostat. They repeatedly don't show for appointments with all day time windows. So I sit at home and wait, but no one shows up. When they came, they broke my AC. I've made two dozen calls to different tech support numbers, been transferred to every department available, called the store and no one called me back, drove all the way back into the store and was promised resolution and a time frame but no one followed up or responded to my subsequent emails when trying to resolve. Easily the worst customer experience I have ever experienced. Now I am paying out of pocket and will need to chase them down for reimbursement. Use Amazon and save the trip. read more

I wanted to leave a positive review for the supervisor, Dustin, who helped my wife and I choose the perfect TV and sound system for our home. He was very knowledgeable and had a thorough explanation on the different TVs and Sound systems. His guide allowed us to have a a setup that worked perfectly for living room. read more

Went to Best Buy to buy a dash cam for both my cars. The initial sale rep knew nothing about dash cams or how one we as better than the other. I was as like ok maybe someone in this store may know more. I ask for the MOD ( manager on duty ) try get help and she totally understood and said if they don't know they are required to look up the product and help with questions. I'm like ok good I will get helped......but noooooooo the manager reassigned me to the exact same guy I was originally assigned to. So I'm like ok, I'll try to get through this. I asked that salesman questions about the products and he was still like " I don't know" and he never researched any thing . I went back to the manager and informed her and told her of the results and now I can't get a dash cam cause they don't care if they lose a sale I guess. I would have have one star but at least the manager tried but they employee just didn't care. It sucks these days cause people don't care about their customers. Sad. Also even though it was black Friday they had no dash cams on sale or marked down. This is the world we live in unfortunately. I will probably not go back to Best Buy for anything. read more

One star is way to much No one helps you in that store. Everything is misplaced and nothing is under the correct monitors Stood there for 20 minutes with not a single person asking if I had any questions I finally find the one I wanted on the opposite part of the store and then get to the check out.. I ask them if I should just slide it underneath the table and they ask me to put the 20 pound item up on top of the counter while my hands are full LMAO what kind of service is that. I'm never going back to that Best Buy I promise you that read more

DO NOT ASK FOR DELIVERY/INSTALL/REMOVAL!!!!! The most unprofessional call center, with ZERO knowledge of ANYTHING. My husband and I took TWO days off for scheduled deliveries, for ONE TV. Never came, even though I called SEVERAL times to confirm, all met with a YES. ABSOLUTELY THE WORST read more

Tried to buy new Dr. Strange Eye of Agamotto Marvel Legends prop today, which was on the shelf w a tag (pic of tag below), but was told they couldn't sell it to me since it wasn't supposed to be released till December 31. While I was confused and upset at the time and left the store without buying the refrigerator I was there for, I was able to immediately buy the same item from Amazon for delivery tomorrow for $5 less than what it cost at Best Buy. As such, I would like to thank Best Buy for saving me $5 on this item and encouraging me to buy my $3500 fridge elsewhere. Y'all could have helped me, but y'all did so much more. :-) read more

Best Buy - Cedar Park - Appliances Near Me - Cedar Park, Texas

Brought my laptop in for a simple reset...Jessi told me don't worry about the five day turn around, we should have it out of here by later today or tomorrow. I just called them and they haven't even opened my computer yet. Super frustrating. read more

Been standing in car audio for nearly 15 minutes at the moment. Several people have asked if I work here. I've seen one employee, who did an about-face and walked away once they saw me trying to get their attention. Car audio and alarms are usually a high profit margin department, you'd think they'd want to make a sale. I'm wanting to do a remote start + (installed), plus head unit + 4 speakers + 2 subs + 2 amps (self install). Sitting here wanting to spend a few thousand and can't even get someone to look at me. read more

I walked in - the guy at the front was nice. I went into the store, located my item but then decided to just do some window shopping. The entire time, there was some guy keeping an eye on me I guess he was under the impression that I was going to steal something. Honestly maybe don't make it so obvious, it's creepy and uncomfortable. read more

I was treated very poorly, when I came in this store to ask for help from a manager. To the "manager," who wears a face mask, you deserve to be fired for mocking and not assisting a customer, who came to you, looking for solutions, and you offered nothing but shaming and accusatory posturing. I made my purchase without you. To every situation there's a solution if you want to step up, like another manager at another Best Buy store did. You didn't even bother to give me the time of day from the moment I asked you for help, much less offer any form of creative thinking. You are cocky and rude and did nothing with your shaming but exacerbate a customers frustration, who genuinely came to you for solutions. Good for you. One store further down the road and the issue was resolved. You were capable of helping, you didn't care to. You're not manager material and should be fired for the way you approach customers. You don't appear to have Best Buy or their customers as a priority. read more

GEEK SQUAD YOU ROCK !!! Took Mrs. Texas' 9 month old ASUS laptop top in as it had a funky BIOS Utility - EZ Mode screen that wouldn't go away. This means your hard drive is about to, or has gone out. In our case, it took a dump. Evan was professional, friendly, and very knowledgeable. Since we were not Geek Squad members, we had to join which is $200 per year. You get discounted Geek services on appliances, home systems, phones, laptops and more. We joined and then he was able to check out the laptop and confirm the problem. Luckily all we needed was a new hard drive which we opted for an upgraded one at only $70. We left the laptop there Friday night and picked it up on Sunday at Noon. The computer is running fast and perfect. I will be contacting ASUS, which it's under warranty, but we couldn't go through them, send it off, and have to wait for weeks to get it back, so I opted to have it immediately repaired by the GEEK SQUAD. This was a quick and inexpensive route over having to possibly by a new computer since this one is new at only 9 months and had only about 200 hours of operating time on it. Thanks to Evan, Best Buy, and the GEEK SQUAD, which ROCKS BTW !!! read more

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Sometimes pricey, sometimes average prices. They have the basics you need. For example in September 2020 or so, my old monitor died. It lasted about 9 years so that rocked. One day I was starting my work day, and my screen wouldn't go on, so I had to go over to Best Buy right away. Best Buy had a larger monitor than the one I had before, which rocks because you can see more and it might help your eyes. It has the unexpected benefit of making some menus and toolbars easier to navigate. I don't go here often, but when I do, they often have what I need. read more

Fantastic remodel and finally fully open. Geek Squad fixed our issues for free under Total Tech annual plan. Went back for Lego set and earbuds later. Got partial credit on old earbuds. Great staff and customer service. read more

Horrible customer service. Super unorganized. They'll have you running in circles for weeks trying to resolve one little problem.

One cannot have more poor to bad experiences with the same company over and over again. Their warranty and service department is terrible. Their knowledge of products they sale are anemic. They claim they're just the middle person between me and Apple, me and Samsung, me and Viking BUT they are the only ones authorized to speak with. They take no responsibility. They have no accountability. Yet, they are more than happy to take your money at the register. Going out of business is the only way this company can repair its damaged reputation. Go somewhere else. Walmart, Mission Restaurant Supply, Literally anywhere. Appointments mean nothing to their or your schedule. read more

This computer was recommended because our computer messed up while in the warranty plan. All I can say don't buy from Best Buy !! Unless you are close by and like to deal with hour long waits otherwise don't even bother bc it is a total inconvenience. They don't have a direct line and even if they give you the extension they do not answer. I learned that the hard way when we had an exchange with this joke of a warranty program. They recommended me a shit computer that is not working so third time going in with hours of wait .. and not only that we had a drive on there they couldn't find ! So if you want to waste your money and time go here and buy warranty read more

I tried to call and thank the manager but you can't call any store directly so I guess this will have to do. We had amazing service from the car audio department today. We don't mess with car radios very much but he (Nick?) was super helpful and very knowledgeable. The new radio is perfect and now my daughter has apple car play in her explorer. If is nice when you are surprised by customer service going so right - we appreciate you all! read more

I came to this store with an intention of purchasing an iPad. I spoke with Christon and he showed me his IPad Pro 12.9 and gave me some advice. Originally I wanted the air but was on the fence about the pro. Without being pushy and suggesting I buy it, he gave me real life experience with his and let me know about his girlfriends a iPad Air. After giving it 2 days to think about my purchase I went back to the Best Buy attempting to purchase the iPad Pro 128gig. They were out of it but he let me know I could come back in a week to pick it up. As I am from out of state this wasn't possible. He made magic happen and got me the iPad 256gig! Thank you so much Christon! I rarely leave Yelp reviews but you totally deserve it!! Excellent work. I truly appreciate your assistance. All the best, dude. read more

I needed (wanted) a sound bar for my TV and found one online. I stopped by the Best Buy in Cedar Park to pick one up, only to find out they let people in by appointment only. A young man by the name of Chris who was assisting with pick up items took the time to pull up the item I was considering on his phone and went inside to pick it up for me. He was so kind and had a wonderful sense of humor! AND best part is, he saved me from having to go to WalMart. What a stellar employee! Best customer service I have had in ages. read more

I just wanted to say, this store is much better than the North Austin store about providing a fairly organized, attractive store layout. At the North Austin store, there are TV boxes and various other boxes literally everywhere you walk. It looks like someone's storage space. Keep it up Cedar Park Best Buy! read more

Store is being remodeled. You can't go in. I was approached by an employee that said I should shop online for in-store pick up. I really wanted to see what I was buying before I bought it, which is why I went there. I was not referred to another store. read more

The employees here are rude and incompetent. My husband and I went to look for a tv and the bushy eyebrow girl in electronics seemed helpful at first. We showed her online from our phone the specific tv we wanted . She goes and checks and comes back and says she has it put aside for us. We grabbed a few other items and then wait 30 mins with a two year old to pay. The price online was $1399 ($300 off) and she rings it up and it says $1999. When we show her again online she says "oh well that's the older model, this one is newer" ...okay but we didn't ask for the newer one and why she seems to think spending $600 more is no big deal. I ask for a manager and he practically tells me the same thing. The one we want isn't available at that store so they just figured oh well y'all can pay more for our mistake. I said look I don't want the same price but at least offer the same $300 off if we're going to spend more. They wouldn't that and they acted like what I'm asking is unreasonable. The fact they acted like oh no big deal we grabbed the wrong tv then made y'all wait to lay for it and try and get you for and extra $600 is complete trash. Wouldn't spend a dime at this store to be treated that way. Went to the Best Buy at Mueller and bought the tv we wanted. No issues, friendly staff and fast service. I will drive 20 mins out of the way to go to the Mueller location from now on. read more

I have a love/hate relationship with Best Buy. Love the stores. Love the technology. But seriously, where do you find the people that run/work in these stores? And it's not to say it's everybody but here's my latest experience: needed to get a new router. Best Buy was advertising online if you bring in an old router for recycle they would give you a coupon for 15% off a new one. The only problem is the 15% off is in-store only - oh joy! I order it online for in-store pickup because this is the only location in town that has what I'm looking for in-stock and I'm coming from out of town. Arrive at the store and go to customer service and the kid has NO IDEA what I'm talking. He starts going on about trade-in. I correct him and say it's for recycling and show it to him on my phone - let's pause - when customer's are educating employees on offers and promos yet they work in sales - the train has already left the tracks. Nonetheless he calls a Supervisor over who explains the difference between trade-in and recycle and gets me the coupon I need. Go to order pickup and tell the person (unfortunately the same guy from earlier has now moved over to here) that I need to do a return and apply the coupon now and I explain I did it that way because I wanted to make sure they had the router (which it was showing they were sold out now, so I got the last one). He says he understands and that he should be able to apply the coupon without any issues. This becomes a 20-30 minute process and we end with him saying I got it! I need to return everything. Ring it out from scratch. So he keeps having me check my inbox for emails - okay got the email where everything is returned and went back on my card. I fish my card out expecting to have to swipe it to pay for the new transaction. Now the coupon is not working. Even thought the router is on a very short list of models that work with the coupon. My email is blowing up as he keeps trying stuff but I'm under the impression that he has cancelled the original transaction and he explains he's going to manually apply the coupon discount and calls a manager over to override it and then just when I think I'm good, he tells me I need to make sure I hang onto this gift card because there's a balance on it? Seriously, train your people. What should've been really simple IS (it's still going on now as I try to get them to return the funds to my card) a nightmare and online support is not much better. First agent disconnected abruptly. Second agent stated I was in the wrong place but she would transfer me to the right place. Third agent stated I'm in sales, not returns still let me transfer you. Fourth agent was completely unresponsive. Well if nothing else, your shoddy service is consistent online as it is in-store. And Best Buy employees stay complaining about job security but where is that concern when it comes to taking care of customers, which sorry to be the bearer of bad news, is why you have a job in the first place? Anyone can shop online, but certain things (like this dumb coupon) require a trip to the store and a forced interaction with an employee(s) - so maybe that's the other takeaway figure out how to take these offerings and make them work online where I could've just taken care of all of this on my own and gotten it right the first time (on my own). read more

Thank you to your delivery guys for letting their plastic trash blow down the street and leaving it for me to pick up in Cedar Park.

Best Buy is my favorite store and this is my favorite Best Buy location. The sales associates are friendly and knowledgeable. I spend a small fortune here yearly and am an Elite Plus member. This review only shows 3 stars because the 3rd party appliance installation service they use is terrible. I recently bought a washer, dryer, and refrigerator here. When the appliances were delivered the base for the dryer was damaged. Things went down hill from there. The installers dented the dryer by kneeling on top of it. Then they flooded the laundry room because the drain line wasn't secured when they tested the washer. They forgot to turn the water to the washer back on before they left which naturally caused the washer to display an error code. One of the doors on the fridge was also dented. The next installers were pros. They replaced all the damaged gear and were awesome. Then a week later another installer showed up to install our 2nd ice maker, which didn't work. The repair installer called me while in route to tell me 1) my ice maker must be defective, and 2) he didn't know anything about ice makers! I've spent over an hour now with Best Buy trying to help them figure out how to navigate their internal processes to get my ice maker working. Now, to be fair, I am super happy with Best Buy 99% of the time I have found their geek squad services to be great. We recently had 2 flat screens wall mounted and our 65 inch flat screen color calibrated. All of which was expertly executed. And the advice of their sales associates has been spot on. All I can hope is that Best Buy gets a better appliance installation process in place ASAP. read more

Delivered an 85" TV at a different time than what the email they sent me. They were in a hurry to leave. Sloppy unpacking and cleanup. Worst was they would not let me put two screws in the back to child proof TV. Asked to do it before they set it on stand against wall. Now too heavy to move by myself. Very dangerous set up around grandkids. read more