I ordered a LG washing machine in the middle of the night on the Best Buy App. The pick up location was the distribution center in Ontario. The customer service in the front reception area was great. She showed me exactly where to go where to park and even gave me a picture map of exactly where I would be picking up my washing machine. I was worried about loading because I came alone, but they assured me not to worry that they would load for me. Overall I had a great pickup experience at this location. read more

Wow the service at the Ontario Warehouse is amazing Josephina is so professional and attentive. Great communication skills! And when I went to pick up my order John and Josephina helped me load my item and we were laughing and chatted. Thank You for cheering me up! You never know when someone needs a smile. I did and they went above and beyond! read more

Easy pick up experience & staff were pleasant . Hours were convenient offering Saturday pick up which we worked great for me.

I went to pick up my washer, and the front office was very helpful, Jocy was great and Eric were very helpful! And friendly I want to add! We appreciate you both! Thank you!​ read more

Great service! They were quick and helped load the refrigerator. We were in and out in about 15 minutes.

Service was good. Selection was good too. Pretty nice people pretty cool place to get stuff too read more

Best Buy - Electronics Near Me - Ontario, California

Sent my husband to pick up a microwave and customer service was excellent. It was so good he told me to write a review for the two guys that helped him. read more

They were very nice to help me get my product in a timely manner and help load it into my vehicle. Great people to work with. I had a great experience. read more

They hire random drivers with fake names and information. Good luck if you order anything expensive from here the driver will steeal it

Great service and easy pick up. I would happily go back for another pickup. Would recommend to others.

Service was great, staff members very polite made sure I picked my toilet in a timely manner

Super easy pick up process. Quick and friendly. Policies were clearly displayed to avoid confusion. I knew this going in, but my box didn't fit so they patiently waited while I removed my TV so it would fit in my sedan. Highly recommended pick up location. read more

The process was super easy and fast. I got a notification when my order was ready, and when I arrived, the staff was quick and friendly. My item was ready at the pickup counter, and I was in and out in just a few minutes. Definitely recommend using pickup if you want to skip the wait and shop with ease. read more

I recently purchased a home appliance that needed to be picked up rather than delivered 10 days later. Got there 30 minutes after opening and only had to wait about 30 minutes from check-in to putting the appliance on the vehicle. I was scared after reading all the reviews how terrible and nightmarish everyone's experience was, but I was fortunate. Everything went smoothly. read more

Refrigerator drama. My mother has mobility issues and her refrigerator broke over Christmas. She orders a Frigidaire side by side in white and it has a 2 week delivery date, so she waits. They call her to pull in the date by 4 days and she is excited as she has been without a refrigerator. The delivery goes smoothly and of course fills the refrigerator. 5 days later the refrigerator is not working. She calls Best Buy and they say can't be refrigerator and they suggest she call an electrician. The electrician (who charges $150 for the service call) comes out and it is not an electrical problem. So now back to Best Buy. They finally send a service person out and he confirms it's a bad motor on the refrigerator. Best Buy can replace in another 2 weeks. So my mother is again without a refrigerator and out server hundred dollars for food and electrician. Best Buy service states they can send a repairman out and 3 days later he shows up, but doesn't have the parts. He orders the parts and has them delivered to my mom but he never comes back. Customer service has no good excuse, just he is busy on other calls and will get back to you soon Finally the new refrigerator is delivered. The delivery person is rude to my mother and her caregiver and doesn't fully assemble the refrigerator (door handles not secure, shelves left at bottom). The new refrigerator is a different (less expensive) model than the original ordered one and when my mother asked for a price adjustment, she was told that the model is no longer a cheaper price. The customer service provided is below standard and I know I will find somewhere else to shop. read more

Very friendly and helpful. Made pick up easy for me. pick up was quick and no problems at all.

Overpriced. They don't do returns well. Could not take something back that was still new, sealed. Selection was limited. This is why people buy online. Avoid the place read more

Never picking up anything from here again. I got here at 2 pm after getting notified that my order was ready to be picked up. When I got to the door they had a sign that said that they were closed from 1pm-3pm. I understand that they may want to close for sanitation reasons, but at least let us know in advanced. Not only that , they did not open will call until 3:15pm. When I finally got in to get my order brought up, I was number 4, and was not able to get my order till 4 pm. The only reason I would give two stars is only because the guys loading up my purchase were nice, and helped me load quick. I will make sure to go to my regular store with a store front next time. The stores curbside service is so much better and quicker. I'm glad to have gotten out to be able get back before curfew implemented by the city. Again, I recommend storefront curbside pickup, save the time, hassle, and possible sunburn read more

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I dropped my iPhone off 3 weeks ago. I was told it would be fixed or swapped out in a couple of days. 3 weeks later I still can't get an update on when it will be fixed. The geek squad staff are for the most part extremely rude and treat you like you are at their mercy. The last guy I spoke to said there is no calling Apple there is no way to speed this up. There is nothing you can do. Too bad. He was a real jerk!!!! He said didn't they tell you this when you dropped the phone off? It was the opposite. The tech told me he was writing a certain diagnosis so it wouldn't have to go through a bunch of testing. He said it would be 3 days tops.. I paid the deductible $100. I have Apple Care warranty. I have paid on for 3 years at $12.99 a month. I think next time I will go with the network insurance or go straight to an Apple Store. I used to give all of my business to Best Buy for Nikon cameras, laptops, desktops, cellphones, refrigerator, air fryer etc Not after this experience. The Eastvale Best Buy Geek squad employees left a bad taste in my mouth read more

I ordered a gas range for this warehouse pickup due to my current stove having too many problems and being +20 years old. I'm not going to lie, I was terrified after I saw these reviews. I set aside 3 hours because I was afraid of a freak show. After checking in and about 40 minutes of waiting, I was told to get in line by the main gate and reverse into Dock #901. There were already four cars/people ahead of me, but at least the ball was rolling. Okay, I guess this is where I was expecting to wait an hour. The warehouse workers were seriously hauling booty to get each persons order picked and loaded. Coincidently when I got in line, someone was asking about their order, so I decided to check too after it caused a chain reaction of everyone asking. I also asked the others in line how long they have already waited, and to my surprise they waited less time than me! The skinny guy with tattoos was extremely courteous and moving FAST, including the forklift drivers. My order was #42 and my package was right at the front in plain view, but the next order was #48, I guess someone forgot to call me. I waited by the dock for less than 10minutes in total and when it is your turn they help guide you reverse to the dock, then they will load into your car for you with concern for your vehicle to not cause any damage. They loaded the 210 lb package into my Sienna for me and made sure to not scratch up the bumper in the process. I supposed most people only leave reviews when they're pissed and the ones that are satisfied just don't bother. I was in and out in less than an hour after expecting a poop show so I was overall pleased with my experience. I wanted to give this place 5 stars, but that would require the entire process to be quicker, but the initial waiting after check in was a bit long. Don't be too scared of these monstrous reviews, but do make sure you can set aside some time for your pickup. read more

Best Buy - Nicely loaded! - Electronics Near Me - Ontario, California

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I have seen a lot of negative reviews. Don't know if some people are just too critical. For me I was in and out in less than 10 minutes. The staff was very respectful and extremely helpful. Keep up the good work read more

Zero stars! Worse pickup experience ever. I wish I would had read the reviews before coming and spending all this time waiting. Suggestion to the Management Team- when customers check in in the front, that's when picking process should begin. Not after we pull up to the dock door, also not to mention there were also about 5 cars in front of us. There was plenty of time to have our order picked and staged after we checked in. I will not order pickup at this warehouse ever again! Don't waste your time! read more

Arranged pickup of my tv from this location which is 1hr away because the company failed to deliver yesterday. Waiting close to 1hr now for my tv and still nothing. It's this kind of lack in customer service and public relation that put companies like blockbuster, MySpace and yahoo out of business. No wonder Amazon is killing the game. Just a matter of time Best Buy! Amazon can't take over soon enough read more

This place is trash I would never suggest using them at all ever customer service is trash they don't treat you right and not a good place to work either read more

This review is for the J&E delivery team that delivered my washer and dryer from this warehouse. They went above and beyond with their service and professionalism. Was very happy with the delivery. Thanks again! read more

Truly bad customer service makes you wait outside for a long time!!! There is an advertisement posted on the door that says that when your order is ready they will open the door but I waited more than 30 minutes... I arrived when they were helping other people and I looked at the washing machine that I would pick up and it was already ready and they still didn't attend to me and They will say that the order was not ready read more

Horrible customer service! They never answer their phones and when they did, they just hang up. So rude! Trying to check on a product because the different location I was at said it showed they had a product but only 1 available and they couldn't guarantee and that this location doesn't ever answer and they can't find out for sure. Sucks! read more

Got there 10 mins before 4pm not knowing they're closed between 2pm-4pm for cleaning which worked out fine, an employee said they would be open at 4pm. 4:10pm, nothing. We are all still waiting outside in the sun. 4:15pm comes and they start having people come in. 4:25pm We are 4th in line and it's our turn, unfriendly person at the window takes our info then tells us to wait. 4:45pm our number is called to pick up our item. 45 minute wait to pick up our item. There was a long line of people after us so they are going to be waiting close to two hours. Terrible. Highly recommend not purchasing and picking up here. read more

Ontario's CA Bestbuy the worst I've ever encountered. Ordered tv 29 May. Chose pick up at the Ontario warehouse. Only location who had tv available next day. Drove an hour out of my way to pick up on 30 May. After receiving bestbuy notification ready for pick up. Once arrived waited in line 2 hours. Only one person checking customers in. Once it was my turn was told the tv was returned. When I asked where the female associate didn't know. Even though I showed her my phone with bestbuy website indicating tv was ready for pickup. read more

Got here at 9am. No one opened up until 9:15am. I gave them my pickup order information and waited. Then waited and waited some more. It's I've been here for an hour waiting for 1 item. 10:05am now and I'm still waiting. When I checked back with the front desk to ask what was happening and why it's taking so long they seemed annoyed that I asked and they told me I just had to wait. I've been waiting. Can I just grab the appliance myself at this point since no one is working to get me my simple order. Geeeez luiuuuueeeeeezzzzz!!!!! read more

Horrible service, I ordered a TV and scheduled it to be delivered on Monday. On Sunday I got a call to confirm. Monday came around, and I get a call with the delivery guy saying he can't find my address. Being that its brand new community. I tried to give him directions to my home, and he refused to take it. Instead he cancelled my delivery, and put down "Wrong address" which is a lie. So now I have to reschedule because of his laziness. I tried calling the Corporate house and got the Call Center?? This will be the last time that I will spend my money with this company. POOR DELIVERY SERVICE!!! read more

Worst Buy should be their name. Delivery was cancelled 4 times! Called us that day delivery was being made only to find out it was never even on the truck! Called to see what was going on only to be transferred from flunky to flunky with zero management. It's like they're doing this on purpose so that we cancel our order. The most incompetent place I have EVER dealt with! read more

I picked up a clothes washer at this BestBuy Ontario, California warehouse on May 31, 2023 (weekday) and was treated well started from a front desk personnel, she explained how and where to pull my vehicle to pick up my ordered. Both of the warehouse workers were friendly and very patient allowed me to inspect my item carefully for any unexpected before signing the release paper, they even explained if the clothes washer should have any issues, I need to go to the local BestBuy retail store. All total of time started from checking in to loading item to my vehicle was less than 35 minutes, I was totally impressed, not 2 hours as other reviewers stated. I suggest go pick up your item on weekday if you can as I did. read more

First the customer experience was horrible, I am a operations supervisor and I can tell you that your skeleton crew you got working on Saturday need direction, they are completely out of sinc. Their communication between the office and warehouse needs a lot of attention. I waited more than 1 hr and half just to pick up a washer. You had more unhappy customer waiting in line. The sense of urgency was not there. Also the associate went to pick the item and picked the wrong item I pointed it out to him. I asked if he was new he said he needed more training. I told him that I understand and that it wasn't his fault. If management is reading this, PLEASE get your team some support preferably with experience. read more

8:15 arrival Ladies we're both nice at the front desk 8:30 told to go wait at the pick up 8:45 got my item - dude was nice as well The Process of picking up the item could be way better which is why they always get 1 star Overall not bad ... only cause I read the previous reviews so I was ready for the worse Stay calm and bring your ID and you will be okay lol read more

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No Service, no workers everyone was on lunch, and they close from 1:30 to 3, when u ask for information they laugh at u, two of them were out here smoking weed, worst pick up service in my life never again Best Buy, turned out to be worse buy..... read more

Worst online order experience ever! I placed the order and came to pick up. They let me wait an hour for their system updated and released the product. Called their store and no one answered. Called Best Buy corporate office, they let me wait for an hour to answer me. There was a guy spoke with African accent and quickly put me on hold for another 30 minutes and eventually hung up on me. Don't buy Best Buy for sure for a lengthy process! No more buy period! read more

Ordered tv online decided to pick it since I needed it before . I read the reviews and it scared me . So I went in expecting rude service and a long wait . The opposite happened . Nice woman at the front and I waited about 20 minutes total . There was only one guy ahead of me. I'm sure wait time changes depending on how many people ahead . I can say I had a good experience as I expected the worst read more

Zero stars if possible! The WORST CUSTOMER SERVICE IVE EVER RECIEVED! They load our truck after barely confirming it was our t.v! We get home n see there a giant hole! they loaded it into our truck with the hole face down of course. So when we lift the box its on the back side a giant hole, it was my mom and i or we would have loaded it ourselves. Of they were closed by the time we got home and the only number takes you to best buy not the distribution center so you cant even call them!so we couldnt go back best buy that night! The next day best buy has me take it back here to the distribution center where i end up talking to a supervisor about it next day.He walks out and rudely greets me with "so you want to tell me how we broke your tv." I said i dont know how YOU broke my tv, all i know is it was broken when i unloded it and your guys didnt even do an inspection just loaded it in after we wait and wait and waited for over an hour total that night. He went on to tell me they dont even do exchanges and didnt know why i was even there. i told him best buy had me come back to exchange it here. He said they told you wrong.i said we r just doing what we where told he rudely adds well everyone knows you arent suppose to come here for an exchange i said well apparently not everyone i wad told to come here which was 30 mins out of my way. He was extremely rude and couldnt believe he was a supervisor.some of his staff treated us with a better attitude then he did i couldnt believe it! 0 stars i pray we NEVER haveto return here! I WILL NOT BE RETURNING TO BEST BUY TO PURCHASE ANYTHING IF I HAVE TO RETURN BACK! read more

Best Buy - The Broken tv They broke and wanted to talk to me in such disregaurd! - Electronics Near Me - Ontario, California

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Looked up this place after waiting over an hour. A total of 2 cars left with their items in 1.5 hours. Looks like these reviews are right. You get a confirmation that it's ready, heck no! You'll be waiting on one of the kids in the warehouse to pull your item for a couple of hours. They should have some coffee and donuts for all the waiting customers. read more