So frustrating. I purchased a portable AC unit to help cool my house and was given a delivery date of Wednesday, next week. On Tuesday I had not received any communication from Best Buy. I called on Wednesday and was told by their delivery people that my order is delayed and the earliest next delivery is in two weeks. They gave me no guarantee it would come in three weeks. I will never buy anything at Best Buy that must Be shipped, I asked for my money back and will go next door to Home Depot and buy it to carry out. read more

Corey was amazing and I had a great time here fast in and out not sure why this place hit low ratings.

This Best Buy has been remodeled and existed at the same location for as long as I can remember the Tustin Market Place. I generally refrain from browsing in the store as it is much easier to shop online and then do pick-up at the location. My experience with the pick-ups have been positive, as they offer in-store pick up or convenient pick ups from their self-help lockers. Recently, I visited the store in order to do an Apple watch trade-in. The associate helping me was nice but my Apple watch was low on battery and needed to be charged in order to unpair and complete the trade in. I ended up stopping by near the cellphones where another associate was kind enough to lend me an Apple watch charger to get some extra juice. Unfortunately, even with the charging, unpairing was taking way too long and I decided to go home without completing the trade-in. The next day, I decided to return and unpaired my watch beforehand in order to expedite the trade-in process. I was specifically helped by Briana, who was extremely helpful and courteous with the trade-in process as well as my follow up questions (such as if the Black Friday deals would be applicable to in-store items). Although the day before I felt it was a bit of a headache to attempt a trade-in, the efficient service from returning the following day made me appreciate returning into the store. Best Buy's trade in for the Apple watch was more than Apple's own trade in, which is the reason why I felt it would be more worthwhile to stop by the store. Glad that this location is still around and definitely worth a visit. read more

They dont honor price match policy and the manager is inanely rude, he cant even look you in the eyes when he talks to you like a coward

TERRIBLE! They have a new program with their service. You have to make an appointment to bring your electronic devices into them for service. A very tiny sign that is nowhere near the line to check in your computer explains the new program. The store management told me it was my fault because I did not call in prior to my arrival. No flexibility. No understanding of customers or customer relations. He is in control and he lets you know it. read more

Wanna get profiled by the manger while walking around ? Come here ! Wanna feel uncomfortable and get asked to go to a different location to purchase something they have right there , yeah come here ! read more

I went into the store for help from the Geek Squad for my iPhone, which had green screened. Jackie in the Geek Squad was super helpful and fixed the issue very quickly. I was very impressed by her customer service and really appreciated the help. read more

Been a customer for 15+ years. I bought an Alienware monitor with warranty and using it normally it stopped working. Store refuse to look at it. Didn't even turn it on. Refuse to do anything. Just gave me a number to call. Wont be buying anything from Best Buy ever again. read more

I bought some headphones and they offered me a 2 year warranty. I was reluctant but they said If anything goes wrong I could just walk in and exchange no questions asked. Really easy. About 3 months after having them they were not working properly and was told they would have to send them to Apple for repair. Not exactly the no questions asked exchange that I was expecting. I spoke with a manager and after a lot of argument they finally agreed and replaced them right there. Move forward 6 months and again headphones were not working. They were actually getting so hot that the inner components were melted. I brought them back in to exchange them and was told they would need to send to Apple for repair. Again not the easy no questions asked exchange that was promised. I didn't want to waste time so I went ahead and dropped them off on a Monday, they said it should be done in 3 to 5 days. I tried to call them on day 5 and was unable to reach a person. I was trapped in this endless automated loop. I decided to walk into the store when I had time about 9 days later from the initial time I dropped them off. They told me my headphones were unrepairable and said Apple sent me a new pair. They came back in a zip lock bag and not a new box. I didn't care at the time, I was just happy to finally have my headphones. I drove home tried them on and discovered that they didn't work. Arrrgh! So I drove back to the store and was told they would have to send them out for repair. I spoke to a manager again and expressed how this was not the service I was promised with the warranty I had purchased. He then gaslights me and says they don't even have such warranty's for Apple products. Ok so I was done. I went over to their geek squad to begin the repair process and there met an employee who said it was his last day, after hearing my story gave me a brand new pair in a box. He said he was tired of Best Buy sending him angry customers and told me the pair that came back in a bag were most likely refurbished and not new. Sorry for the long review but I will never step into a Best Buy again. read more

So, i've noticed in all best buys, they've combined the customer service and checkout areas. And the checkout areas are very poorly marked. So, there was one person at each of the cashiers, and then myself. But since they were there for customer service, i waited over five minutes in line. And then it took me 30s to check out. What a colossal waste of my time. You need to have dedicated cashiers. Oh, and the checkout line was right behind a column. Seriously, move the line over... read more

Best Buy - Electronics Near Me - Tustin, California

I bought my refrigerator at Best Buy, Tustin location. Later on, we found the same refrigerator for less. I walked into Best Buy and spoke with the assistant manager, Cynthia, and asked for a price match. She said she would not be able to do it until the refrigerator was delivered. Cynthia said she would follow up on the delivery and process the refund. I got my refund within a week. Cynthia is very professional and friendly. This is truly great customer service. read more

Worst customer servicr ever. Came in one week earlier and told me that my 2 ps4 pros could be traded in for $60 credit each. Today, a female rep told me they are $20 each and had a horrible attitude. Hope HR can hire competent individuals down the road. read more

Another wonderful assist from Best Buy -- through the skills of Josh!! we struggled for days with our HP laptop re: battery/charging issues -- tried every solution offered on the internet (including from HP)!!!!!! But Josh quickly diagnosed the issue and we're very, very grateful! All covered under the TotalTech program -- great value! Thanks Josh; keep up the good work!!! read more

Looks like this is the only Best Buy store that won't place shipping orders. Came here for nothing

5 stars all thanks to Ian. I bought an entire PC set up thanks to his help. I spent a week researching prior to my in person experience about the products I'd like. However, I would not have purchased if not for his objective knowledge which reassured me. I never return the things I buy because I can't waste my time. I don't find myself needing to return products even once a year. It takes a lot of facts and comparison for me to make the best purchases. I got a pre built PC, a 32 curved Dell monitor, a $100 keyboard, and a $40 mouse. Although the PC already came with a keyboard and mouse, I have personal preferences. I also purchased speakers. After setting things up, I don't regret anything I bought. I hope it lasts for a while. read more

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I recently purchased a brand new and expensive coffee maker at the Best Buy in Tustin. When I returned home I opened the box and discovered there were dried up coffee grounds in the bottom drip tray. It appeared they had sold a previously used and/or owned coffee maker and packaged it as new. I called the customer service telephone line multiple times trying to get in communication with a representative from Best Buy in Tustin and they told me on both occasions that someone from Best Buy would call me back that same day. At this time I have yet to hear back from anyone at Best Buy. Overall it has been a poor experience with the product I received and how they conduct their customer service. read more

Best Buy - Electronics Near Me - Tustin, California

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Went to buy a GoPro. The greeter at the door asked if I needed help, so I asked where the GoPros were. He pointed and halfheartedly gave vague directions. Found it myself, then had to wait 20 minutes for someone to come open the locked case. A guy came roughly 5 minutes after we requested assistance. He seemed busy and rushed, and was unable to answer my questions or help me find the right accessories to go with the GoPro. It took entirely too long for what should have been a quick trip. Especially on a Wednesday evening. I ended up getting the wrong accessory because of the guy's incorrect advice, and now have to go back to return it. read more

This best buy used to be one of the best about 5-7 years ago but now is just depressing to walk around in. Just not a good vibe at all. Barley any employees to help with something. Carpets are not smooth in the laptop section. Items are in places that they shouldn't. Its a whole mess and its quite sad. Used to pick up some nice cheap blue rays, now I cant even find the movie section. Not to mention the large Tv's in the back with the loud speaker section on top of the music just gets annoying. read more

Went in to buy my son a gaming computer. I was lucky enough to have Tim as my pc tech advisor. He was great! Really knowledgeable, empathetic and an overall cool guy to work with. He made the buying experience stress free and very pleasant! read more

Hands down best shopping experience from any retail store in a few years. Make sure to see Soral and Forrest for your tv needs. They will give you all your answers and take care of you. Never expected this kind of service from Best Buy. My entire perspective changed because of Soral, the store manager. read more

The manager Sean , spent two hrs of his time for me , helping me with something. He was patient and kind and he went the extra mile for me . His customer service was outstanding! I think every BestBuy should have a Sean working for them . Kudos to Sean the manger .. Sean from Best Buy marketplace. read more

I had an appointment for the genius bar this morning. I came early, but it was happy to wait for my appointment. Since there seemed to be an opening., a gentleman asked me what I was there for. I told him I needed a replacement battery for my iPhone. He said he would check, and after 10 minutes, never returned. I guess he didn't feel it was important to connect back with me. Just as another employee was apologizing to me for that miscommunication. Jackie Aguayo came out and began reading me the riot act. She was scolding me and saying that I had an appointment at noon. She said that she was fully aware of the situation. She was accusing me of insisting on having earlier help, which I did not. She refused to back down. She refused to give me her card, although I found it on the counter. And then she claimed she was the general manager of Best Buy. She said that she doesn't have a supervisor that I could talk with. This woman is extremely aggressive and unprofessional. Her tirade was uncalled for. I simply asked a question. read more

Good service on installation. Didn't fully explain new features to me. But service was fast.

Many changes to this location. Used to be stocked with inventory but now I feel like it's more of a showroom. When you enter the store the pickup and checkout is on the left side. Restrooms on the right side. Need more often cleaning. Various mobile phones for sale in the front of the store. Staff walking around the store looking bored. read more

I was at this store for around 15 minutes looking for a wireless headphones but could see one! I located an employee Corey got assistance and he said give him 5 minutes and he will be back! 20 minutes later Corey showed up and asked if I needed help! I reminded him that we had conversed already and I proceeded to remind him about the headset I was looking for! I thought he was on his headset with a coworker assisting him on my headphones I was looking for! But instead the coworker asked him to assist another shopper who he said was in front of me and that someone would be right with me!!20 minutes later I saw Corey assisting people who came in after me and no one showed up to assist me!! So after wasting 40 minutes of my time I left!! Will try another Best Buy and will not return to the Tustin location again!! read more

Nick Perez was very helpful with helping make a geek squad appointment at another location. Service was great and helped me with understanding my warranty. Great value here. Thanks!! read more

I had a pretty good curbside pick up experience. I followed curbside instructions, the staff member came out 10mins after with my product. When I asked if my warranty would be attached to my replacement item, he was honest enough to say he wasn't sure and to speak to a customer service rep. Nhat P. Was my service guy and he was helpful in getting the information I needed for my nugget ice machine replacement. Due to the transaction happening within the same 24 hour period, he said he would have to wait until next day to get my warranty attached to the new unit. He assured me he would take care of it next business day. He provided me with a friendly service attitude and I would return here because of his service. read more

I went there to shop for a car stereo. It was opening so not so crowded. Asked for help. 20 minutes waiting. I left. Think best buys will be the next super stores that will become obsolete. You need to do better. read more

I picked up my order of camera, YATSARI was the customer service person who helped me , she was nice in the beginning but when I asked her to PLEASE check the box if all the items were there , she gave me an attitude , still I opened the box and asked her again to check if all the things were there, she told me I can do that myself! And she started giving me the mean face. . She started taking out each item from the box n with smirks start telling me what it is . I finally had to call the manager and told her my experience with this customer service person named YATSARI. Jackie the manager listened to me . I told her pls don't put people up there who's rude to customers. Jackie apologized for it. read more

Worst customer service from the supposedly supervisor Brittany. She could not help me or point me to the item I was looking for. Then when I was waiting in line she pulled me to the side to ring me up but then said"the system was not working". Left empty handed. Definitely needs some coaching and should not be supervising read more

Had a rude interaction in cellphones with Shallah They explained things sarcastically and made a rude face to us when asking about purchasing an iphone, and we couldn't do to carrier rules. I can understand carrier rules but not rudeness, the other associate explained things nicer but it didn't make up for the uncomfortable feeling. We also waited 10 minutes to get service, and then got poor service. read more

I was buying a dishwasher for a rental property. Initially I found a model from Best Buy's website but ended up visiting the Tustin store to check out the target unit. The service rep Antonio is great, very knowledgeable and responsive. I ended up ordering the unit there for delivery. To be frank, the delivery process itself is less than ideal, mostly due to underlying logistics (efforts needed for delivery date change and a needed accessor shown as out of stock a day before delivery date). But Best Buy staff compensated such issue with their great service (at multiple stores beyond my neighborhood Tustin store), where they searched around other home improvement stores and made a working recommendation for me. As a result, I ordered a 2nd dishwasher also from the Tustin store, again assisted by Antonio. I am satisfied with the human side of service, and wish Best Buy can keep that strength, while improving the behind-the-scene logistics. In short, My 4-star rating is based 5-star of in-store staff service and somehow lower logistics rating. read more

This Review is specific to sales Consultant at Best Buy at Tustin Store Mr Anthony Valdez. My wife and I are extremely thankful, satisfied, pleased and in your kind debt to have been taken care for at our shopping experience for our complete kitchen appliances. again you where above and beyond what most all sales persons are supposed to do as well as coming out for bat after the not so successful experience with your store manager when we when to ask for support after sale on our delivery. Your corporate should be extremely proud and happy to have an asset as you that takes ownership of what and who they are representing. I wish I could find more Anthony's in my future. Again Thank you for all your Kind Help Yours Truly Alan and Rosita Peterson Irvine Resident read more

Buyer be warned. Best Buy only has a 2 week return policy. Even for unopened untouched purchases. I won't be shopping here any more. Terrible company policies lead to making customers run for the door. read more

Came in looking for a computer for school/gaming and Brian was a huge help. We were undecided and came back in a second time the same afternoon and Brian was still there. He has great customer service skills and made sure we knew everything we needed to know before we left. He made sure we got the best deal for a great price and he is very knowledgeable and relatable. He definitely deserves a raise! We are 110% satisfied. read more

Best Buy - Computer and mouse - Electronics Near Me - Tustin, California

This evening I purchased a laptop and had an uncomfortable experience with Shallah. Shallah was rude and passive aggressive after I told him that I did not want to join the $50 annual Best Buy membership. I explained I am not interested several times. Shallah was persistent that I join the annual membership and even made sarcastic comments such as, "That's cool, you don't like saving money" when I declined his offer. I was looking forward to getting my new laptop. Unfortunately, Shallah made my experience feel super weird and I left shaking from how anxious he made me feel. I wish he did not persist after I said no the first time. read more

Horrible customer service from Spencer, the supervisor. I had a simple exchange of Dyson air wrap that stopped working after a few months, he insisted that I pay an additional $60 and that was not a big deal since the same color was unavailable. I questioned this and he said there was nothing he could do, will not be shopping at this location again. Serious attitude problem with Spencer. read more

This store is horrible. I've attempted ordering a tv 3 times. 1. Tv was broken. Best Buy blamed me but told me they could do an exception for me IF I signed up for Totaltech. So I signed up. 2. Totaltech would come install but I had two wait two weeks. At the date of appointment they called and cancelled. Offered me something a month later. Meaning I would get my TV 6 weeks after date of purchase. I decided to change my order to pick up in store. I went to the store within the hour and they could not find my order. I asked to cancel everything altogether. 3. A few weeks passed by and purchased a 3rd tv. I set up to pick up next day. Next day came and I went to pick it up with my father in law. He suggested I check the tv before I take off and I trusted we would be fine . I came home AND IT WAS BROKEN. I went back to Best Buy within the two hours. I thought total tech would help cover. They not only told me total tech could not help fix anything but also said that the tv must have been broke. after I opened the box and they could not exchange it. How I wish I would of recorded us opening the box. They have the worst electronics here. I wanted so badly to have my tv from Best Buy because of the $200 I paid for total tech but I'm not even sure what total tech covers at this point since it was no help. It's no surprise this store has horrible reviews. I should have checked that before purchasing. read more

Best Buy - Electronics Near Me - Tustin, California

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If you want to trade your old electronics run far away from this disaster. Got some online quotes before going to the store only to be told that my items weren't in "good" condition. My phone was in nice pre-owned condition, no cracks or damage but according to the rude associate and a manager, good condition means that the item must be absolutely perfect, just like it was when it was brand new. Are you kidding....in what world does good mean excellent, or like new?? So that meant the value went from $145 down to $108. I also planned to trade a MacBook but instead of $100 they would only give me $35 since I didn't have a charger. Apple gave me $200 for the same laptop, without the adaptor and would have given me $160 for the phone. Thanks to this, I will do my shopping elsewhere in the future. read more

Leaving 1 star at this Best Buy location is actually generous - the only reason why I'm even leaving 1 star is because I can't leave "0" stars. OK - I'll be fair - the 1 star actually goes to the nice lady employee who was checking items in and out at the front door. Besides that, what a lackluster and disappointing experience - this is exactly why brick and mortars are becoming extinct and why I prefer shopping on Amazon. I actually used to like going to Best Buy back in the day. Oh how times have changed. You're basically on your own here or you have to wait for someone to even acknowledge you. It's crazy, I came in looking for a USB cord but I actually might have left with a $1200 MacBook Air if someone actually wanted to help me. There's no one on the floor to help. And if you try to ask someone for help, they give you a look like they're annoyed AF. None of the employees are smiling and they obviously look like they don't want to even be there. Sorry Best Buy, I'm going to stick to Amazon Prime until you decide to level the f up. read more

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