The Tasteful Tucsonan - review of Biergarten...
This new German restaurant popped up in the last couple of months, and we were very excited to try it. We had to make a reservation a week in advance, as they have been booked up like crazy. After visiting a nearby local winery, we finally arrived, ready to try some homemade German cuisine. This is a rarity in our town! We did call and let them know we were going to be about 10 minutes late but no one answered the phone, so we left a message, asking them to hold our table, which was promised to be a quiet table against the wall.
Needless to say, we were dismayed when we walked in, to see a very casual cafeteria style eatery, with tables crammed in extremely close together, and no impressive decor whatsoever -- just some fake plastic ivy slapped up here and there along with a poster depicting a scene in Germany. They weren't even playing German music; there was a strange mix of pop songs instead, taking away even more from the atmosphere.
They sat us at a table right inside the front door, so that all the people standing and waiting were right on top of us, with no breathing room. Apparently, they had given away our table to another couple that just walked in.
It took quite a while for the waitress to come over and take our drink orders, so we ordered the food right away, after requesting that we move to the table next to us, so at least we weren't being crowded by everybody standing and waiting. The waitress was friendly enough, but as we sat and waited, sipping our beverages, we watched people who arrived after we did and who ordered after we did all get their food before us. Easily 30 or 40 minutes later, we finally asked what was going on. We got a bunch of excuses, and we were told that they were waiting on the spaetzel. That was a complete lie, since the table next to us also got spaetzel, arrived and ordered after we did, and had their appetizers and then their entrées before we got any food at all. The waitress offered to go back and get an ETA for our food, which she should have done on her first trip back to the kitchen once we had inquired about all of this.
We were about to pay for our drinks and leave when the food finally came. I had the wurst sample platter. Two out of three were delicious, the third was kind of strange. Not sure which was which. The Rouladen was tough and overpriced. The spaetzel was good and the mushroom gravy was also good.
When it was time to pay the check, I told the waitress that we didn't want to ever come back. She said we had the right to our opinion, but that we had to remember this was not a Texas Roadhouse and everything was made from scratch. I found that insulting and tried to tell her we do not eat at chain restaurants, and she wasn't even listening. If everyone was waiting a long time for their food, that would be understandable. But you don't serve someone their entire meal when they came in and ordered later than us. The whole thing was handled poorly, and the food was just not worth the price and the horrible atmosphere. They really need to get their act together, and it's not about just being new. It's about simple good customer service and common sense. And maybe spend a buck or two on your décor, so customers won't feel like they are dining in a K-Mart or Walmart
I give this restaurant a C minus. read more