I personally don't post many reviews but feel compelled to inform people about this vacation rental company in case you have expectations of staying at a nice, well taken care of, clean cabin. To be fair, let me begin with the PROS: the location of the cabin was ideal. It was close to everything in town and in a quiet, culdesac neighborhood. The home was also a nice size for a big family get-together, with plenty of space for parking. Now to the CONS: We stayed in cabin #68 "White bear lodge." When we arrived, we noticed the place was unclean (dust everywhere including areas that were black from accumulated dust/dirt left unwiped for months, cobwebs, sticky surface tops). Pictures below. I'm concerned that they are not abiding by COVID-19 precautions. They sent a cleaning crew the next day and we addressed the cleanliness concerns to the crew and their response was "the owners of the cabin have to pay for a deep cleaning fee." Im not sure how true that is but it explains why there are stains and accumulated dirt/dust all throughout the house. Parts of the home were also falling apart such as the plywood coming Off the walls, duck-tape holding wooden staircase together, ripped cushions and stains on multiple couches, linens had strands of hair in them. The fridge was broken, fans are broken and do not work, it was 83 degrees in the home when we arrived. They sent 3 maintenance men to work on the fridge (which they were here until after 9pm) and the maintenance man mentioned the back of the fridge had been clogged, not well kept, preventing the fridge from cooling because of lint/dust buildup. Decks were dust filled, couldnt Even walk on them. It was difficult to get a hold of management (we arrived on Saturday and front desk said management wasn't available until Monday, then later said a manager was coming in on Sunday) and once we finally did, they admitted to being aware of the condition of the home, didnt try to defend the issues we mentioned and yet still rent this place out and are very misleading on the website about it (they only post the good reviews on their website, but look on yelp & google where you will find more accurate reviews). Management said the best they can do is refund the cleaning fee. This is Poor Customer service for a company to mislead consumers into renting this home for over $600 Per night, knowing the condition it is in. They refused to give any type of refund and did not try to fix the issue by allowing us to stay at another cabin. We ended up staying because we already paid for the place and trying to find a place last minute was difficult, and we didn't want to spend any more money than we already did. I also found online reviews from other people with the same concerns (see pictures below), specifically with this cabin, the issues haven't been addressed, and they continue to rent this place out. read more

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Review is for cabin #68. This cabin is located on a quiet cul de sac and within minutes of a driving distance to the lake, grocery stores, bear mountain, lake, etc.. Pretty convenient. The cabin is also 4 stories with a deck on each floor, 9 bedrooms, 2 living rooms, a large, open kitchen, a game room, and ample parking. It was a great cabin that comfortably fit our large group. We didn't find many options to accommodate our party size and from reading the description, this place was perfect. Then we arrived, welcomed by a chilly game room equipped with a pool table and foos ball on the first floor. Then the problems started to arise. The bathroom downstairs had a hole in the ceiling and water dripped onto your head from it as you sat on the toilet. Moved up to the second floor with a cozy living room with dining table and 4 bedrooms and 2 baths. There was brown duck tape on corners of entry ways. One of the bathrooms had an "out of order" sign over the toilet. Thankfully, one of our friends fixed it. However, drainage in the showers was slow. Stair banisters leading up to the 3rd and 4th floors were made of plastic and were not locked into their slots. My 1.5 yr old pulled one out as he was holding on to it...there was also a weird gap on the floor next to a set of stairs leading to the fourth which was big enough for an adult foot to go through. The 3rd floor was recently remodeled. The kitchen is modern and large. It's great for preparing meals for a large party and the open concept allows you to socialize with people relaxing in the living room. Sofas are pretty comfy! Kitchen is equipped with tons of utensils, cups, pots and pans. I thought they lacked with the coffee mugs though. The 2 bedrooms on this floor were also pretty nice. No complaints. The "queen master" on the 4th floor looked more like a storage space that was turned into a bedroom. There's a small loft area outside the room, which was cool, but not ideal for little kids as the width between railings were too wide and could easily fit their head and body through. Some of us found the cleanliness of our sheets to be questionable and we stayed up until 2am the first night alternating to wash them. Someone found hair strands in them, I found something sticky on the sheets, and someone else found stains of some sort. Pillows are super flat and feel old. Blankets were pretty thin and there weren't any extras which would have been nice during 30 degree nights. Solid 2.5 stars. Location and large space are the only positives. But the cabin as a whole definitely needs updating STAT! It's definitely family and large group friendly but I wouldn't say it's toddler friendly. TIPS: 1. Bring your own blankets and pillows if you want to sleep comfortably. 2. Be prepared to have to transport bags of trash to the disposal site. 3. You can park your car right in front of the 2nd story front entrance when you have to load and unload a bunch of stuff to save yourself from climbing up 3 stories to get to the kitchen. read more

Upon arriving at 247 N. Eureka Dr. I was pleasantly surprised with the location...until I walked through the front door. The first thing I noticed was the smell, it hits your like a punch in the face. There was visible mold on windows, screens, and carpeting. Despite the appearance I tried to make the best of a bad situation. I wish I had considered the reviews of others before booking. Lesson learned. read more

Just came back from a snowboarding trip at Big Bear where I snowboarded for the 2nd time in my life (actually I wouldn't consider the first trip as actually snowboarding since I was on my a** the whole time!) We stayed at cabin #25 which is available through Big Bear Getaways... and is about a block away from the Snow Summit parking lot. Here's a picture of the cabin: http://www.bigbeargetaway.com/ss_index.html The cabin sleeps 10 (most of the people fit on twins and bunkbeds upstairs). The cabin was small, but cozy and had a fireplace and bbq grill. They provide the sheets, towels, shampoo, etc., as well as pots, pans, and utensils... you just have to dump your own trash and clean up after yourself. For two nights, it was about $950 (which seems like a lot, but it was much better than being in a hotel room--you can cook and stay up all night being loud and silly). Overall, a good stay, and simple booking process. read more

Big Bear Getaway - Natoma #25 - Vacation Rentals Near Me - Big Bear City, California

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Very dirty. They charged people a lot for the cleaning but they are not clean. The sheets were dirty, dishes and counter top were greasy, and there were still used water bottles in the bedrooms. We no longer come back over there. Moreover, you will get a terrible sleep as the beds make a lot of noise. read more

Terrible. These clowns advertised a hot tub at the location, with pictures included, at the time of nonrefundable booking. This was a requirement for our choice in cabin. Months later, we all arrive and pick up the keys. They don't say a word. We arrive at the cabin, and the hot tub is locked. I call. They say the hot tub is empty and out of operation. I cry. They don't apologize. I'm cold. I go for a drive to calm my nerves. I return and back down the driveway. My car gets stuck on the steep decline. I love this place. I take a deep breath and call back with 3 suggestions: send someone out to fix the hot tub (it's not rocket science), provide one of the other comparable cabins nearby that are available for the weekend (we verified), or provide a refund for unavailability of the withdrawn service. They get their manager on the phone, who provides one of the sweetest "I don't care how quickly your tears are freezing on the ground" responses I've ever heard in my entire life. Her professional success was exhibited multiple times as she regurgitated "there's no hot tub at that location" in every permutation of phrasing that she could unapologetically think of. I've never been more impressed with excretion in my entire life, and I had just moments earlier stepped through the obvious remains of a moose's gallon challenge on the front door of this wonderful mountain getaway. I'm lying outside in the snow at this point, staring at the icy hot tub like a ravenous Survivor contestant just one obstacle course away from a cup of rice (Jeff Probst, you'll notice, would be slightly out of line if he threw the rice in the ocean as the victor crossed the finish line). It's getting pretty cold. A few more moments pass. Under the weight of her empathetic guilt (the recognition that she'd accidentally stolen her customer's money and choked her own business to death with it), she gave me a call back and left a cute voicemail littered with gems such as "I know you might feel entitled to be comfortable in this establishment you've paid for, but people are allowed to lie online," "I know you suggested 3 options but there's nothing I can do about it - we can't think of any ideas," and "wow you are a poet, I don't want to leave a bad taste in your mouth because you might be able to accurately expose how superficial we are in a way honest customers would understand." She ends with an ironically warm parting, wishing that we have a good stay and reassuring us that no action would be taken by their company. I'm basically a frozen lawn decoration at this point. All I wanted was a hot tub. Don't rent from these people. I'm using my last bit of energy to type this with frostbitten fingers. They'll lie. You'll die. read more

***GO BOOK YOUR VACATION ELSEWHERE*** UNPROFESSIONAL MANAGER WITH NO INTEGRITY (Skylar is very immature & Leslie has no integrity) and uneducated employees ruined our New Years vacation. READ BELOW FOR OUR EXPERIENCE. Checked in fine (Saturday, Jan. 29th) Called back an hour later and asked "where we could park our extra cars?" Cabin only came with three spots. Some girl at the office told us we could park at their office. So we parked 3 cars there. Came back the next day (Sunday, Januaray 30th) and ALL THREE CARS GOT TOWED!!! IT GETS BETTER... I show up and ask them where are our cars? All of a sudden all three girls leave the front and THEY DISAPPEAR IN THE BACK FOR 20 MINUTES. I had to sit there and WAIT... (Of course by now I knew matter-of-factly what was about to go down) So "the manager" (parenthesis added cause she's not really a manager) comes out and and accuses us of everything she can think of! Here's a list of Skylar's false accusations towards us: 1. First accusation: "The girl at the office never told us to park there." --This one is absurd. And an obvious LIE because the next accusation proves it. 2. Second accusation: "If she told you you could park here over night she would've told you to park on the side." -- We called and asked, "Where can we park our extra cars?" She simply told us "at our office." So we parked in the open spots, right in front where all the lights are. 3. Third accusation: "Why did you park in front? And why did you park here all day? You can only park on the side and you have to move your car in the morning!" -- Ah Ha! Gotcha B!TCH. So you CAN PARK HERE. BUT WAIT MORE LIES. 4. "Our employees would never leave out all the details to parking here." -- Lie after Lie after Lie. NO INTEGRITY. I own a business, when we make mistakes, we let our customers know that it was our mistake and we go the extra mile to resolve it. NOT HERE. AVOID THIS PLACE. 5. Here's another accusation: "You breached the parking agreement." We ABSOLUTELY DID NOT. We parked the maximum allowed three cars at our cabin AND we CALLED THEM to ask where we can park our other three cars! 6. Here's the weirdest one. She started calling us "liars!" It was so weird when she started doing that. Well anyhow, our TOWED CARS COST $1100.00. HAPPY NEW YEARS!!! BETTER BUISNESS BUREAU will hear about this. TRIPADVISORY will also hear about this. IF YOU WANT TO RUIN YOUR VACATION, PLEASE BOOK WITH THEM. AS FOR ME AND MY FAMILY, NEVER AGAIN. ALSO, THIS CROOKED BUSINESS HAS MORE 1 STARS THAN ALL OTHERS. ----GO BOOK YOUR VACATION ELSEWHERE.--- read more

***FRAUD ALERT*** I rented a cabin from http://www.bigbeargetaway.com/ sent in a copy of my driver license and credit card like they requested and today, I get a phone call from the Sheriff's department that my information is on someone's tablet that they arrested. The person had other people's credit card and driver license that rented from this place. TOTALLY SHADY. The cabin was nice that we rented from but not at the cost of my information being out there for identify thieves. Do NOT give them your information. read more

If I could give this company 0 stars, I would. I stayed in cabin #080 and the cabin, although beautiful, was clearly outdated and needed some love. There were spider webs and several broken things that we luckily found within the first hour and reported. However, there were a few things (including a broken oven!) that we didn't discover until the last night and that we were later charged $250 for without any sort of notice or email- nothing! When I finally got ahold of someone to dispute the charges, the closed-minded receptionist accused me of being irresponsible instead of understanding that I was DISPUTING the charges. Finally I got ahold of the GM, Leslie, who said she would look into it. This was December 22nd, 2014. It is now February 11th, 2015. The problem has yet to be resolved after several attempts were made to reach out to Leslie, including phone calls to Brittany and Christy (who said they'd leave a message for me while Leslie hid in her dungeon) and an email directly to Leslie. She hasn't even attempted to contact me back. The last thing one of her minions told me two weeks ago was that, "Leslie still hasn't been able to look at the oven yet, it's been busy." This means that they've been renting out a cabin with a broken oven (and other broken things) and have likely been charging multiple people for the same issues! I believe that's grounds for FRAUD. The holidays are over people, get it together. read more

DO NOT BOOK WITH THIS COMPANY!!! They are seriously unprofessional and in need of new staff and new management. They ruined our New Years weekend and basically told us "too bad." They told us that they would refund us for their mistake and after we left town, they conveniently "changed their mind" and will no longer honor their word. They were definitely at fault and would not own up to it. The owners daughter is one of the managers and is rude and unprofessional. Most likely because her job is secured she feels that she doesnt have to give good customer service. Book with big bear vacation rentals. They are way more legit. read more

DO NOT USE THIS COMPANY! GO BOOK YOUR VACATION ELSEWHERE! I don't like to write bad reviews. However, I feel that if a company repeatedly treats their customers poorly, it is much deserved! I wished I had checked Yelp prior to booking our vacation with this company. There is a reason why they have so many bad reviews. We had the misfortune of experiencing how poorly they treat their customers. When on vacation, you want a company that values customer service and provides good hospitality. Unfortunately they do not. They ruined our vacation! read more

If I could give this place -3478687435 stars, I would. My friends and I rented cabin #19. At first sight, it seemed cozy...good enough. We were greeted by a huge spider, the size of a nickel upon arrival. I figured, it's outdoorsy...whatever. Here is a list of things that were disappointing and/or annoying: -all closets were locked, ergo, nowhere to put any of our bags, clothes, etc -all kitchen knives were dull, might as well have given us plastic knives (trust me, this is a BIG deal, when you're trying to cook) -dishwasher wasn't functioning, we had to wash everything twice, then again by hand -no dishwashing soap, we had to go buy some (and left it there for future tenants) -stains all over the carpets, which was irritating, since they charged us for a pet fee, and pet cleaning fee Despite everything, we all had a good time.. Before we left, we cleaned the entire place, left it completely spotless! I came back home, and a few days later, receive an e-mail from Nannette, a Big Bear Getaways employee, telling me they had charged $250 on my card. Due to a cracked window. Mind you, it was freezing (there was still snow) up there. We never touched the windows, never opened them, and in the said room where window was 'cracked' (master bedroom), we only used to sleep. The entire weekend was mostly spent in the living room, and in the jacuzzi at night. There was absolutely no horseplay, or any kind of activity that could have resulted in a cracked window. I don't even think we touched the blinds. This was extremely upsetting for 2 reasons: -They could have called me or e-mailed me to tell me they were going to charge, before doing so. -We did NOT crack their window. I wrote back to Nannette, expressing my disappointment and frustration (if anyone wants to see these back and forth e-mails, I will gladly fwd) and she replied, semi-apologetic, and said she would try to see if there was any way we could resolve this. I asked her for a picture of this cracked glass, which she then sent about 4-5 days later. The picture, was a very closeup photo, which could have been any window, from any house. I then wrote back another long e-mail, stating exactly why this was so frustrating, and asking that she and the staff reconsider this charge, or possibly lower it. NO RESPONSE. This company is unprofessional and dishonest. The $250, albeit not a large amount, was not what I was most disgruntled about. It was the way they went about the charge, the way they did not respond, the way they would rather lose loyal customers, than to give us any other option. This was the 2nd annual Big Bear trip w/ Big Bear Getaways, and it will be our last. We are clean, respectful, and responsible young professionals who would have returned to rent from them next year, but this will definitely not be the case. Save yourself the trouble, and rent from another company. Read reviews, ask around, and make sure it's a legit business. It isn't worth the headache, wasted time, or money. I would have rather paid more for a cabin, than to feel robbed. read more

If I could give this place a no star rating, I would. Giving one star is being overly generous. Most of the nice staff are gone now, off to bigger and better jobs. The managers there leave little to be desired when it comes to professionalism. Skylar is the owner's daughter and is immature as they can get when doing business. Stay clear of this vacation rental company and go with someone else. read more

WARNING! This management company is terribly DISORGANIZED and UNPROFESSIONAL! We were charged $25.00 for leaving one bag of trash in the house! Are you kidding me!? We spent 3 days at a large cabin with 15 responsible 20-something year old guys and left the cabin immaculate. This company will find ANY REASON TO CHARGE YOU. PLEASE HEED THE ADVICE OF OTHER USERS ABOVE, DO NOT USE BIG BEAR GETAWAY. There are plenty of other diligent and responsible companies to rent a cabin from in Big Bear! read more

Glad we found this vacation agency. Our family has stayed at a few of there homes/cabins now and look forward to more stays and experiences. Keep up the good customer service. read more

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Our cabin was quaint and cozy - basically polite words to describe small. What it lacked in size however it made up for in decor and the accessibility to so much that made our stay delightful. They really ran with the "big bear" theme. I mean every inch of that house was decorated in country chic bear textiles. We even had a plush moose head in one of the rooms. The walls were also decorated with billiards championship plaques. I felt truly at home. Just not my home since I would never play billiards enough to be awarded 6 plaques, or even one. They had board games for us in a crate and firewood for us to use. The rooms were size-able and the beds were quite comfy. However, our cabin was designated as suitable for 5 people. I would LOVE to see them fit 5 people onto basically one queen and 2 full size beds. Have they seen most Americans? Further, the pricing is ridiculous. While the place was comfy and nice, we payed nearly two grand for a house the size of a large garage. Also, they make a really big deal about charging for cleaning and such, but when we arrived a lot of the dishes were left dirty and placed in the cabinets without having been cleaned. They seem to want to charge you extra for every thing they possibly can. I really didn't appreciate being told to leave at 10am for check out as well, especially when the contract stated 11am and that they could accommodate a late check out. All in all we had a good time, but I question the value of the property for the price. read more

I only give cabin 012 Lakefront Chalet a star because the location is fantastic. The cabin itself is filthy. Mouse droppings and ants on kitchen counter and table every morning. The view is great but you can hardly see it through the dirty, cobwebby windows. No curtains in much of the house including master bedroom. There are torn lace valences in some of the rooms. The carpet is gross and the bedspread and pillow shams in master are dirty. There is dust and cob webs everywhere. Dishwasher doesn't work properly so the dishes aren't clean. When we checked in there were Cheerios on the refrigerator and crumbs on the couch. The bathmats were so dirty that we called the cleaning people back to remove them. This place has so much potential but it needs serious cleaning and maintenance . Seems Big Bear Getaway Management and the owner have really dropped the ball. Property address 40316 Lakeview Drive Big Bear Lake CA read more

The service was excellent. I had tons of questions and someone on the phone was always available and very capable. Unfortunately, the cabin was really disgusting. It was old, the carpeting had huge stains, and the dryer's lint screen was entirely torn up. It was in a great area (only minutes away from Snow Summit) and it was dog friendly, so it met 2 of our criteria but it needed serious renovation/upkeep. read more

This was my first time staying with this company. I had cabin 053, The glass house on the Ridge. This house was breath taking. The views are phenomenal. Huge house. Very comfortable and warming. The house itself was completely clean and stocked with most of the things needed. Only problem was the dishes in the cabinets were not clean, with dried hard food, so we washed anything we had to use BEFORE we we could use it, not take a big deal. I was there from Friday 2/15- Monday 2/18 for my 40th birthday. Price was great for the size of this beautiful home. Staff was friendly and helpful with ANYTHING you asked or needed. The driveway is on a downward slant so we got stuck in a snow storm that came while we where there. We had problems with our chains on our truck so I called the office to get some advice on what to do. Next thing I know, the owner Brandon called me directly and came out the next morning to help us. That was truly the topper of my trip, because he definitely did not have to come in that weather to help us. I really appreciate it because we were pretty much stuck lol. Then after that Brandon sent Mario out to help us further. I would definitely like to give Brandon and Mario a special shout out for coming to my rescue lol. Also thanks Dawn for all the help over the phone everytime I called with questions about anything. I will definitely be booking with you guys when I come back out this summer to stay by the lake. Thank you from Shayla Williams and Miguelito Fierro read more

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I rented out cabin #069, a cute, beautiful cabin for the weekend of 07/08/16 and my family can't stop talking about how great our experience was! The check in process is so easy: picked up our key at the office which was a street away from where our cabin was located. The front desk staff was soooo friendly, and when I had called before with questions, they were extremely helpful. The cabin itself had basic amenities, so we definitely overpacked. They had towels, soap, bowls, plates, pans, etc. Front staff also emphasized that we could call if we needed anything. Checkout: leave it clean, leave your keys. The cabin included a jacuzzi, which was a HUGE hit with my fam. The BBQ grill was also awesome. My family had such a memorable time, and I am grateful for the ease in checking in and out of the cabin. It really made our visit to Big Bear hassle free. We're already looking forward to our next trip! Thank you, Big Bear Getaway. read more

We stayed in Bearadise cabin 4. Fantastic 3 bed 2 bath cabin with cool hard wood floors, new couches (good for sleeping) and cool wrap around deck with hot tub. No issues like we read about other cabins. It's clean with nice bathrooms and powerful water pressure. We had a great family getaway and enjoyed being able to walk to the slopes for skiing and lunch. Look forward to coming back for spring or summer for the short walk to the 9 hole golf course. It's cool watching skiers from the deck and watching them groom the slopes at night. We look forward to coming back with friends and family since we know it's one of the better and cleaner cabins. read more

#65 Vikingsholm was fantastic!!! The condo is located steps from the lake. It is a gated community with beautiful grounds that boast an indoor pool, spa and sauna. The pictures on the website were spot on as the condo looked exactly as it did in the pictures. Check in was painless and the staff was helpful. The spa tub was busted and we called Big Bear Getaway and they sent someone over to repair it that day!! Very nice! We have been renting with Big Bear Cozy Cabins for the past 3 years, but have found a new company to deal with. We were very pleased with everything!! read more

Very relaxing.. Loved the experience.. I gave it ay 3 stars because the lake was unavailable, their arcade was closed and the resturaunt we wanyed to go to was too crowded so we didn't get to dine there. The cabin was very cute except from the ants. read more

The only reason I would afford this company even one star is due to the helpful and friendly office staff, the owner however was rude and unhelpful in our situation. We rented cabin #78 , which was beautiful, but we quickly discovered we had no hot water. Not only was this problem unacceptable, but it took them over 24 hours and several trips to the house interrupting our vacation to fix the issue. The owner of the house in an effort to save money left one hot water heater on low for a house sleeping 12 people! Unbelievable! Finally got the owner of the company on the phone, he was UNBELIEVABLY rude. The company refused to refund any of our money, but after much arguing offered a credit - no thanks - I will not be providing you any more business, ever. Let me put it this way, I joined Yelp in order to leave them a bad review, this is how angry and disappointed I am with their service and facilities. read more

We had an awesome experience working with Big Bear Getaway. Krista was wonderful to work with on our rental. We rented #18 which was perfect. We had a large group for my granddaughters 5th B'day. Everything was amazing. Ask for Krista when you make your reservations, she is truly amazing. read more

***FRAUD ALERT*** DO NOT GIVE THEM YOUR INFO!! My husband and i stayed at the cute and cozy cabin a few months ago and today he gets a call from the Sheriff department saying that our identity has been stolen!!! The Sheriff told us that a couple had stolen 75 people's ID and Visa info who had done business with this company. Now our credit has been tampered with. THEY ARE NOT PROFESSIONAL, THEY SHOULD NOT HAVE OUR CREDIT CARD INFO ON RECORD. DON'T RISK GETTING SCREWED OVER! read more

Stayed at #70 Out of Reach summer of 2012. It was a terrible experience. The cabin was nice and roomy, but needed some TLC. Rips in the screens, duck tape holding up towel racks. As soon as I got there I video taped every damaged/stained item I could find in the cabin and we called the front desk to report issues. We got the cabin because we wanted privacy, a hot tub, and internet. My husband and I were both diagnosed with painful chronic illnesses at the time and needed to relax. The internet never worked the entire time we were there. The maintenance guy would show up unannounced to try to fix the problem. Then 2 days later in the middle of a hiking trail our cell phones ring. It's the front office accusing us of damaging the spa cover! Apparently a new maintenance guy showed up to check on the spa (unannounced of course) and decided that because the sun damaged spa cover was now sinking into the water, we must have stood on top of it and cracked it. This was a huge mess, they were sending another maintenance man to talk to us in 20 minutes. We ran down the hiking trail, completely confused and flustered. The maintenance guy shows up and looks at the spa cover..."ooh no sorry folks, this wasn't your fault, the lining inside is falling apart and the sun is damaging the cover". Considering the spa cover was taped with duck tape to begin with, i'm glad that the maintenance guy realized that we didn't sit on the spa cover!" After another hour of him trying to get the internet to work unsuccessfully, he finally left leaving us dumbfounded, we came to relax and get away from stress not deal with more stress! If the spa would of been in a more private area of the deck, and the owners invested in a bug company to take care of the ant problem in the kitchen, the house would of been perfect. It was the unprofessional rental company that ruined the vacation. I will never go back. I just booked a cabin with Cool Cabin rentals and hoping to have a better experience this year. I will not recommend Big Bear Getaway to anyone. read more

I am about to check out of their cabin #44 stargazer. The cabin is beautiful but 2 of the 3 bathrooms do not have any hot water. A maintenance guy came out during my stay and fixed it for a couple of hours and it was broken right after. I pay a premium to ensure a seamless stay and this was not worth it at all. Very dissapointed. read more

I've used this company 4 different times for my birthday trip to Big Bear Lake. I definitely plan on using them again in the future. I've tried finding other luxury cabins on other websites, but the selection that Big Bear Getaway has on rentals is second to none. read more

We stayed for a weekend at one of their properties and the home was very clean and fit for the most part the listed description. However the rental company clearly mismanaged the cabin #59 Big Tehama. We had a snow storm and they assured us they would plow that night. The storm started at 2 in the afternoon on Saturday and they did not show up until 10:00 on Sunday. We had to call repeatedly as our vehicles were completely snowed in. Finally a man showed up with a shovel. No plow, and three feet of snow. You are not allowed to park on the street so there was no safe place that we could move the cars to. Big Bear was lovely but the assistant manager to this rental company was not. read more

This management company is frustratingly irrational and unprofessional. We stayed in cabin 32 for three nights, and when we got there one of the beds had a pair of panties in it, there were dirty dishes in the dishwasher and when we went to use the hot tub it was half full. We called the renting agency the next morning to resolve these issues (and most importantly get the hot tub fixed,) no answer, so we left a message, and we didn't get a callback for about 8 hours. When they finally called back, they told us the cleaning staff assured them there were no dirty dishes, whatever. Then they fed us some line about the underwear and how it must have been in with the laundry, which were obviously removed in the bed, based on where they were. They also said they were aware that the hot tub wasn't working and they would reimburse us $90, $30 a day for three days since it didn't work. A week goes by, no reimbursement, so I call to follow-up, and they said it would be reimbursed when the Accountant gets in. Another two weeks go by, and I call back, and nobody knows anything about a reimbursement, it takes 15 minutes for them to find my file, and after their "internal review process" they say they will only reimburse for two days all of a sudden, because I didn't call the night we got there. It took another week to reimburse my account only $60. To quote Corey C "PLEASE HEED THE ADVICE OF OTHER USERS ABOVE, DO NOT USE BIG BEAR GETAWAY. There are plenty of other diligent and responsible companies to rent a cabin from in Big Bear!" read more

We recently stayed at cabin #23. Our linen was not washed before we arrived, it smelled and had stains on it. The rooms were smaller than they appeared in the pictures. In the 4 parking spaces that were advertised we could hardly fit 3 cars. The cabin company from the beginning informed us that we had to take our garbage to a dump or be charged $25.00 in addition to the standard $150.00 cleaning fee. The worst part of this vacation was when the company without authorization charged an additional $500.00 on my credit card for damage. The claim was that we ruined the carpet and the lights of the spa were taken down. Both claims were untrue, and we are still fighting it out with the company. BE AWARE THEY WILL CHARGE YOUR CREDIT CARD EXTRA AND SAY YOU DAMAGED SOMETHING. I will never use this company again and will urge others not to use their services. read more

We stayed at 005 this past week for 4 days and 3 nights. I checked in at the office and the women checking me in was nice but very quick and talked fast and said sign here and here ,ect. OK, not real informative about my questions but ,ok. Got to the property and upon entering saw that the big vinyl chair was broken. The left side of the chair arm was broken. OK ,not even sure why it was there. Tried to move it some and when we moved it saw that underneath it was dirty,stuff under the chair. I noticed one of the stools at the bar was torn at the middle. Started to put stuff in the refrigerator and noticed dirt on top of the refrigerator and dirt on two cabinets above. This area in my opinion had not been cleaned. One of the closet doors in the second bedroom was off and just leaning on the side. I understand it is a cabin not a hotel room. However of the 5 cabins I have rented over the last 6 years this was the worst. I would never rent it again and most likely not deal with the management company either. read more

We had very high expectations based on the pictures and write up, not only was there multiple stains on the carpet, games fell on my head, unmade beds, screen doors that are hanging on the balcony, a major spider issue, no internet as promised, locked out for 35 minutes, broken pool sticks, lack of directions for the electronics, multiple lights burnt out, excessive chlorine in the hot tube which made the hot tube unusable, etc. The lack of customer service is insulting. We have stayed at other establishments and have had round the clock service, exceptional customer care, and very minimal issues. This place was a disaster area, and for the price it isn't worth it. Go with another company, we stayed in Cabin #3, in the guestbook there were people who wrote all of the things that needed to be changed/updated- this should be your first clue that the place is a dump. read more

We stay at #86 Moonridge Manor from 5/13-15 and it was amazing!!! The price is really reasonable and the kitchen equipment has everything you need! The picture is just actually the house looks like and the bedrooms are all clean and cozy. They also provide Jacuzzi and Spa for a relaxing moment. The wifi is so stable and fast and make all of the tenant satisfied. Overall, I love #86 soooooooo much! Thanks Big Bear Getaway give a such a good time during our vacation. read more

We must have used a different company because our experience with Big Bear Getaway rentals was great. We rented cabin #88 right on the lake. The cabin was spotless and even nicer than it looked in the pictures. The kitchen was a bit small for a 4000 sq ft house, but had al the bell sand whistles. My only problem was we did not have access to the washer and dryer. The staff in the rental office was friendly and professional. We will be using them again in the future. read more

We just got back from a great getaway! The people at Big Bear Getaways were courteous and helpful. The cabin we rented was (Los Osos) cozy and comfortable! The kids loved the jacuzzi and building snowmen in the yard. The neighborhood was quiet and beautiful! Great time! read more

We just rented the Bear Family Lodge and loved it! Brittney (not sure of spelling) was so friendly and patient, as was everyone we dealt with while renting the house. The house is perfect for a family or (as in our case), a group of friends celebrating a 50th birthday. We were impressed with the affordability, especially considering the size of house and the amenities (pool table, air hockey, foosball, karaoke, a card table -- I'm sure the neighbors loved that--, and a Jacuzzi. Plus, they allow pets! We definitely recommend this company and the house. read more

We stayed in Cabin #32 Oct. 21-23rd for our 20th wedding anniversary:http://www.bigbeargetaway.com/ap_index.html. Our assistant had called ahead to prepay the balance of the $600 total and to ask the management company to ensure that everything was perfect. They assured us that it would be. Once we got to the cabin, we unpacked and began exploring. We found that the "entertainment" items listed (pool table, darts, spa, etc.) were all broken and had missing parts. When we called the management company on Friday night, they said they'd get back to us within 24 hours. They called at noon on Saturday when we were at a spa (that they recommended) for our appointments and suggested that when we were done that we spend the next four hours returning to the cabin, packing up, cleaning up (so we would not be charged extra fees), driving back to town to check out and then check-in to another cabin, drive there, and unpack again -- or they could deduct $30/night for our stay. Since we had to check out at 11AM the next morning anyway, we chose the latter. However, had we known that ALL of the mattresses at the cabin would be backbreakers, we might have taken the extra 4 hours of our 20th anniversary weekend getaway to switch cabins and gamble on the new cabin's beds to be comfortable and that the new cabin's spa and pool table, etc. would actually be operational. We spent $600+ for lodging for our 20th wedding anniversary, got $60 back, and still wish we'd stayed at a resort that had comfortable beds, no extra charges ($105) for cleaning, and an actual operational spa hot tub. read more

I have Stayed in cabins booked by Big Bear Vacations the last 5 visits to big Bear. I changed in the middle of my stay to a cabin with BIG BEAR GETAWAY because of a horible experiance you can read all about on the review for Big bear vacation. It was a sat. morning Cool Cabins was closed and had calls forwarded to an answering service (not comforting in an emergency) Big Bear Vacations were SOOOOOO nice and helped me every step of the way, from helping mebook on line to finding my way to the cabin, Sky explained to me her DAD was the OWNER and they pride them selfs as a FAMILY OWNED BUSINESS to always make the customer feel taken care of and that was what they did! Little things like CLEAN SHEETS, rolls of paper towels anti bac soap on ALL the sinks laundy soap and tons of extra towels that were( not the crapy bleached out white scratchy towels at bbv) and full size shampoo and body wash made me feel like I was home not at a rented "hotel cabin" They had tons of extra pillows and blankets in the closets (ALL CLEAN) just in case we needed more and they let you leave the keys on the counter and not have to come back in to the office to check out!! that saved me time and stress! BBV makes you stand in line for what seems like forever to check in and out as your interupted by them answering phone calls in the middle of your turn checking in and out. my cabin ROCKED I payed only $175.00 for the same day reservation for a HUGE HOUSE with 5 beds and a laundry room. 3 baths ,a fenced in back yard and a HUGE JACUZZI in the back yard!!!!! BIG BEAR GETAWAY gives you a discount if you book two days or more. I have payed over $250 to big bear vacations for dirty smelly TINY cabins with abusive customer service!! I liked that there is always some one there to help at BIG BEAR GETAWAY even on weekends and EVERY ONE KNOWS FAMILY OWNED BIZ HAS THE BEST SERVICE. Im not sure how many daughters the owner has but I met two and they both work there. It was comforting to me to know they care and I had my best vacation yet in Big Bear beacuse of there great service, cabins and price! Ill never book with any one els. read more