I had a slow leak in my tire and brought the car in to have it checked out. I was concerned because of Covid but was pleasantly surprised to find the facility well equipped to deal with social distancing. I sat comfortably outside in a lovely chair while I waited for my car. The service was done in less time than estimated and the staff was very professional. I highly recommend. read more

We brought our car in to put two tires on the front. They broke the bead on our tires and then tried telling me they wouldn't air up because of the weather (the reason was because they broke the bead). Then they made me pay for new tires because they f****d up the old ones. And on top of all that, they left my lug nuts half on, so our wheels could've fallen off altogether. Terrible. read more

I just had front brakes done. Excellent job, great staff so glad they are in the neighborhood. I have purchased tires and had many encounters there. Never disappointed. Fair prices and professional service. I would recommend. read more

We have gone here for years. The manager is honest and actually once told us that whoever said we needed new brakes was wrong. We have also not been charged anything at all for minor issues, like a leaky tire stem. Service is prompt, and service managers (yeah! Stephen) will do their best to accommodate your schedule. They've got our business- for life. read more

These guys have never let me down. Great to deal with. Feels like the neighborhood tire shop. Always where i go ! A story - while at the ATM across the street one of their guys runs across the 4 lane street , up to me and says " i yelled to you - some homeless POS opened your car door and was in your stuff - but you didn't here me" Now THAT'S" customer service !!! That won my business from here on out !!! read more

Exceptional service, great customer service and I would highly recommend Big O Tires on Clayton Road to everyone.

URGENT!!! READ THIS BEFORE CONSIDERING THIS SHOP..... I have been a concord resident for 37 years now, and even though I'm not a mechanic by trade I do work on cars and am very knowledgeable when it come to suspension. PLEASE READ..... I just installed front lowering spindles on my 02 silverado and took it to the BIG O on clayton rd. in Concord for a basic alignment, the lady quoted me $86. I waited there for exactly 1 hour which was the quoted wait time. They call my name and I was thinking they were finished. The bald customer service rep was standing there with a tall younger male rep and a Hispanic service technician. KEEP READING.... Without hesitation the bald guy (don't know his name) said "WE CAN'T ALINE YOUR TRUCK" in a stern voice. I ask "why not" he replied " there is play in all your ball joints and all you tie rods". I responded " I checked the ball joints when I lowered it and there was NO PLAY at all". With a dumbfounded look on his face he looked down at how many mile were on my "well driven truck" and saw 192k miles and said "IT's JUST TIME, SOME TIME THESE THINGS JUST GO OUT". He knew at that time that I knew what I was taking about and I just caught them trying to SCAM me. He quickly punched in a bunch of numbers on a calculator and told me "WE CAN REPLACE THEM FOR $876.00". Without arguing and causing a scene I took my truck to the FIRESTONE on contra costs blvd. where they did an honest and thorough diagnostic and found slight play in my drivers side inner tie rod which cost me $25 for the part and took me 15 minutes to replace myself (remember.... I work on cars), they added grease to a upper ball joint. I got FIRESTONE'S lifetime Alignment for $160. their honesty and customer service was beyond excellent, and they don't run SCAMS on customers like this BIG O does. DO NOT GO TO THIS BIG O, THEY RUN SCAMS TO LINE THERE POCKETS. BIG MISTAKE....IM WRITING THE OWNER A LETTER, AS WELL AS THE BBB, AND AS LONG AS THOSE INVOLVED IN THE ATTEMPTED SCAM STILL WORK THERE THEY WILL LOSE BUSINESS FROM ALL OF MY FRIENDS, FAMILY AND PERSONAL ClIENTS. and that's a lot of people. read more

READ, READ,READ BEFORE GOING THERE!!!!! I will NEVER be going back to big 0. I have 5 vehicles in my family and use to bring them all to this location. I took my Chevy Silverado to them for an oil change, to put air in my tires and do a tire rotation. I had a low tire pressure light going on in my right front tire that I told them about. I picked my truck up and had the same low tire pressure light go off in the right front tire again. This tells me they did not rotate my tires. I spoke to Eric (the manager) and brad, the customer service rep, and they said they would take care of it. They personally rotated my tires and put air in it. They gave me two free oil changes to show they were sorry and I was on my way. This was not the first time they messed up because on between oil changes I would have to have them put air in my tire because I have that pure air. I always request air in my tires with EVERY oil change. I then brought my girlfriends car there for an oil change and tire rotation. I told them that the big 0 in Lafayette said her brakes were due to get replaced. They said they checked them and they were fine. Two days later we drove around and there was this metal on metal noise. We took it back and Brad said it was the front breaks. Mind you I just asked two days prior if they needed to be replaced because we both work full-time and are full-time college students and need to get things done on Saturday, not during the week. Brad said the breaks were so bad at this point that he had to use the emergency brake to stop it and that we wouldn't make it home from work. I had to call someone to pick me up and drop my vehicle off in the middle of the night since I work graveyards and use her vehicle for work. I couldn't believe them. Getting the front brakes done we asked about if the back brakes needed to be done. Brad said no. We drive the car off the lot and here goes another metal noise. This time it was the back brakes, which we had just asked about prior to leaving. They couldn't replace them because they were closing. We got them replaced that next Saturday but I told brad the noise came from the front. He insisted it was the back brakes. At this point we had a completely new pair of brakes in back and front but the noise was still there!!! It ended up being the brakes they put on the car were not good brakes so they replaced them again. At this point we had a tire rotation the week before (so we thought), and now all of a sudden we have a huge nail in our tire. Every time we dropped the car off it was 8am if not before (leaving our keys in the mail slot) and this was now 335pm on Saturday when they close at 4. Eric was nice enough to loan us a loaner tire. We took the car to Americas tire in Brentwood that next week (manager Dan that works there is amazing) and they told us that the tires had never been rotated. Her two tires that we got 6 months prior were bald and the back two were as if they were new (bought at the same time). We asked if tire rotation and air pressure check EVERY TIME we went there. It was never done. MIND YOU I JUST GOT THESE TIRES AND BIG 0 NEVER OFFERED US ANYTHING BUT AN, "I'm sorry." Believe I wouldn't take anything from that place even if it was free I would NEVER recommend this place to anyone. Eric seems to care a lot about his customers but he cannot get his workers under control to do their job! Saying you care about us as customers, doesn't mean anything when I'm driving around with bald tires and brakes that completely don't work!!! read more

My review is about their oil change service (I haven't needed to change my tires since I've started to go to this Big O Tires). I have been there three times now for oil changes. Part of my decision to go to Big O in the first place was I know they offer free tire rotation with oil change. The first time I went they broke some underglow lights I had underneath my car. I wasn't upset since I didn't ever use them and I figured it was an honest mistake. They finished in the estimated time they told me. The second time I went there they estimated it would take an hour for the oil change but it took two hours. They probably got backed up and it probably took longer to get to my car. Again, I wasn't upset. By the third time I was there I was curious as to if they had been rotating my tires every time or just ignoring it so I marked my rims to see. Based on the marks, they had not been rotated. Again this could have been an honest mistake. They are very friendly at this location, but I will not be going back, at least not for oil changes. read more

Their service is Super slow. It took them 2 hours to repair a single tire puncture. Definitely wouldn't recommend this shop if you're looking for a fast service. read more

This place is horrible. The customer service is disgusting. Had my car breaks changed and they never shaved the roters. I will never take my car here again. From previous reviews I can tell this is an on going problem. Their mechanics must be sleeping on the job. read more

One of the workers backed another customers vehicle into my vehicle. Very little damaged was caused but the worker looked to blame me, as if I was the one driving. Totally disappointed in seeing someone not take responsibility for their actions. Not going back again. read more

I will never go here again after the experience I had today. The manager, Dan, isn't the friendliest of guys. I came in for a new tire and he asked if I wanted a tire rotation and oil change. I said, I don't know.. is it free?!?! My brother is a car mechanic and I never get oil changes from shops because it's the easiest thing to do, and they charge a lot ($80-$90). The manager said "Yea, it's free! It comes with the new tire you bought". I'm thinking hmm...I wonder why it be free for buying a new tire but whatever, lets do it!! When I get my bill I noticed he charged me for the oil change. Irate, I ask what happened to the free oil change? He says, "Well, nothing is for free..." I said, "I understand, but you said it was. I have no business getting my oil changed for $80 when I can do it myself, or have my car dealership do it for $30." Clearly there was a lack of communication between the two of us. Upset, I felt like I was taken advantage of when the manager never even told me there be an additional cost Later, he explained that the tire rotation was free but not the oil change...well, why wasn't I informed of this when I originally asked if it was free or not. Waste of my time! He tried to give me a discounted oil change for $60 next time I came in. I thought, "Does that really give me the incentive to come back when I just told him I get my oil changed for $30". No! In the end, the manager made it right by refunding me the difference that I normally would pay for an oil change. Although he never ONCE apologized for the confusion or showed sincere concern for a broke college student such as myself. I felt lost and taken advantaged of without a clear understanding of what I was getting myself in to. I feel the customer service can dramatically be improved by communicating better with the customer because let's face it - no one wants to be slapped with a huge bill that's more than you intended it to be. read more

I cracked a rim on the way to Concord and it resulted in a nasty flat tire in the midst of rush hour traffic. Once I got the spare on, my dad took me to this Big O location to get it looked at. We ended up having to purchase four new tires and rims, and we spent well over $1000 dollars. By this point, everything was fine; the guys who worked there weren't overly friendly or anything, but it was nothing to complain about. Two days later, and it was time to pick up my car. I grabbed the keys, said my thank you's, and got in... and I made it less than a mile from the shop before I had to stop the car. My spare tire was rattling around in my trunk and making some crazy noises, so I pulled over to see what all the racket was about. I pop the trunk, and there's my spare tire- tossed carelessly on top of all my things. Ok, so I know most people don't keep a ton of crap in their trunks, but I'm a full time college student who COMMUTES from Concord to Sacramento on a regular basis. Needless to say, my trunk was jampacked with school things, such as my backpack, some books, and a plethora of different pairs of shoes. The spare tire has it's own little spot underneath the lining of the trunk (which is where these guys got it in the first place), so why not take the extra 2 minutes to shove it back underneath? Nope- they tossed it on top of my things and damaged my textbooks AND my favorite pair of boots. read more

Extremely helpful and honest. This guy Dan was great. Straight up normal and nice and not pushing anything. I totally recommend this place. The nice lady on the phone was great too. Totally appreciate places like this. read more

Well, had a long drive home from Las Vegas and noticed my tire pressure was low in r rear. Had my mother take my vehicle in to check the tire because I work longer hours than they are open. Instead of checking the r rear they decided to check them all , good right? Except they just looked for nails . They did not remove and dip the damaged tire. They saw no nails and all was good. 3 Days later I get up to go to work with a flat, in the rain, in the dark at 4am. Yeah thanks Big O. Concord Ave. and old Martinez were on top of things read more

Wtf???? An oil change usually takes how long?? I left the shop this morning at 10:47, it is now 3:48!!!!!!!! And I still have to come back for my realignment!!?? I even stopped back at 2:30 hoping I just missed my phone call! Wow!!! All I can say is I will not be coming back! No wonder it wouldn't make a difference if I made an appointment or not! This place is so unorganized it really isn't funny! It frustrating!!! :/ read more

So...freaking...slow! I made an appointment in advance for a regular car service. I have now been waiting more than two hours because they don't have an oil filter for my car in stock. You would think someone would check to see if they had all parts on hand prior to arrival. Nope. Not at all. Just finished with the front brakes. On time, on estimated price, and totally professional. Great job all around by the whole crew here at the shop. I will definitely be coming back again. read more

We have been coming here for at least 10 years. The customer service is EXCELLENT. Dan, in particular, is first class! He has been honest, worked within our budget and when I stopped in yesterday with my tire light on, he jumped out check and filled all my tires and made sure I didn't have a leak. He sent me on my way and never asked for a dime. I am certainly going back week after next to have my oil change and tires rotated. I suggest you consider doing business here as well! read more

5 stars on my service today from Eric and the team! Brought in my truck with a punctured tire, they fixed it in no time and had me back on the road. This is why I always come here first. Excellent service, great people and very timely. read more

These guys had all four of my tires replaced in under 45 minutes. They offered me higher quality tires and additional brake work, but when I told them I wasn't interested, they didn't try to pressure me at all. Everyone I encountered there was positive and helpful. Overall, a very good experience. read more

I walked in after I puncturd my tire on the way to work. The guys here are friendly and very helpful. I just wush their prices were as nuce as them. read more

I would definitely recommend Big O on Clayton Road :) Erik & Dan (and the others) always give me excellent customer service -- they are knowledgeable about their products and I appreciate that they do their best to fit me in when my schedule is tight. My late husband Michael always brought his cars & trucks here and now both of my boys come here as well. I have been coming here for five years now, and I won't go anywhere else for tires and brakes. Keep up the great work guys!!! read more

AMAZING!! Customer service is EXCELLENT! Erik is just THE BEST! I came in with a flat tire and I was out in 30 minutes! My car was perfectly fixed and ready to go. The workers were all nice and kind and did a wonderful job. Thanks thanks thanks for a WELL-DONE job! read more

They are very nice here. Gave my kids a balloon. What tire place does that? Awesome...

I have been a customer at Big O on Clayton Rd in Concord for several years. Erik and the staff are great. I drove in to the parking lot on Friday evening right before closing, and the service I received was just great. I had a nail in my tire and I was out of there within 20 minutes. Thanks for the awesome service and turning what could have been a bad situation into a good experience. read more

I come here for all my maintenance and tire work. The service here is friendly and knowledgeable. They don't try to haggle you into getting additional services. They are prompt and I have never had any issues with them. read more

Here the second time for flat repair. Honest people. They don't force upsell anyone and just tell it as it is. Will bring car here for other repair work. read more

Nice group . Professional team. Clear about cost and all that goes along with the needed work. I did miss the price of the oil change.,. The young man kinda spoke " fast". My fiancé caught it.. and that was a no -no:). Brakes are awesome! read more

Great customer service and Free Shuttle once you drop off your car and once job is done.

Not all BIG O TIRES are the same. I live in Danville and when you nickel and dime me for 20 bucks you lose my 1500 buck new tire sale.... I will, from now on, spend the time to drive to Clayton BIG O . The owner has heart and never up sells. I used to drive from Oakland to see him. Well worth the drive for honest trustworthy work that is fast. There is something to be said for the owners hands that are as dirty as his employees! read more

I called them in the morning to get a set of new tires on my vehicle, they didn't have my size on stock, but they ordered it and had them installed in the afternoon. Great service and really friendly staff, looks like I found the tire shop for me! read more

Great service. Very professional, fast and HONEST. The only place to go for tires. They just fixed a tire for me with a patch that cost $20. Other places would have charged me for a new tire. The best. read more

Absolutely love this place! The people who work here are so nice and amazing. They get things done speddy fast. I go here for all my tire needs. The first time I came here I was out shopping realized my tires were low I have nitrogen so I have to go to a place I came here I had my dog they let me bring her inside they were really nice. I even came here to get my tires rotated and they let me know that two of my tires were low and I bought new ones with them with a package deal protection. They are great here! read more

Thanks for fixing an annoying noise in my car that I took to a mechanic 3 times that the mechanic could not fix. You fixed in less than an hour! I am so greatful that my sanity has been saved. Stephen, and Jose rock! I will be back! read more

Getting work done on your car is never fun but when you can trust the quote, know you are getting the best possible advice and service- and fast too?! That is an awesome feeling ! Big O Tires are my guys and always will be for my Rav4! And they have a great sense of humor too! This last visit I had a quote for brake pad replacement but the competition was running a sale on brake work so I strayed....but soon found out that the competition was trying to way oversell me on work I didnt need. Big O Tires stood by their quote, and totally took care of my brakes ! I am loyal for life! It's a Great business! read more

My low tire pressure light was on. I pulled into Big O and was in and out in 5 minutes. I've been getting my tires from Big O for many years and have never had anything but stellar service. read more

Everyone was very friendly and professional. I changed two of my rear tires. My sales person found me a great deal on tires and got me in and out in an hr. The customer service is through the roof and they didn't make feel like an idiot especially for being a woman and not knowing much about tires. They didn't upsell on useless things or services on my car. I def would recommend to everyone. read more

These guys are great! They are quick and make things as cheap as possible and I never have had a problem! Great place to go for brakes or an alignment! AAA discount too! read more

I've been going here for years that's because they're friendly helpful and stand behind everthing they do! Wish more place I spend my hard earned money at were like Big O in Concord,@ Clayton Rd. read more