I called to make an appointment to bring my car in for an oil change. I was told they don't make appointments for oil changes; that I would just have to bring my car in. So then I asked what time they closed, because I wanted to bring my car in for an oil change, and I was told six. I left work early, and sped across town to make it there before six. After waiting in line for almost 10 minutes a mechanic comes out and told me that he doesn't take oil changes after 4:30. I explained that I called and no one mentioned 4:30, but he refused to serve me even though they were open. Terrible customer service, I will never go back. read more

Great experience! These guys took less than 30 minutes to put a new tire on for me and the price was the best around. Heath and Dorian were both super helpful! Will definitely be doing business with these guys again. read more

Pretty piss poor customer service. I live in Park Hill, and of course, during Storm Xylia I get a flat. I called Big O Tires in advance to ensure they're open before I have the tow truck deliver my car there. I called Big O Tires around 1pm, and I was told that "yes, we're open and we might even be able to fit it in today". Great! The tow truck arrives, my car gets loaded up, and we arrive at Big O Tires around 2:30pm. I walk into Big O Tires and talk to the front desk worker. I told him that I had been on the phone earlier with him or another worker, and that my car has a flat. I ask if they can still fit my car into today's schedule. He looks at me and says, "Well we may have about a hour ago, but I just talked to my boss and we're going to close early today due to our slow work schedule". In my head, I'm thinking "you got to be f@&$ing kidding me. I would have taken my car elsewhere had I known you were going to be closing". So, literally after having them close their door in my face, I now get to wait until sometime Monday to have my flat eval'd/fixed. Again, considering I had only called about 1-1.5 hours prior to arriving, you would think they could have mentioned to me they were considering closing early. Awful customer service. Unfortunately, now I'm stuck dealing with them because I refuse to pay another tow fee. Treat these guys like the idiots they are, and even if they say they're open make sure to ask the dumb (yet needed) question of "you're open, but not considering closing early, correct?" read more

When we woke up at our hotel this morning with 9 hours to drive and a flat tire we were stressed. We called big o and Ken was so kind and helpful over the phone and fixed us up quickly and for much less than we expected! The building was clean and everyone was friendly. They even had a play room for our kids which made waiting so much easier. Thanks, big o! read more

My car was having trouble starting so I took it in to get it checked out. I was greeted as soon as I walked in and they checked my battery and replaced it. I was only there around 30 minutes. It was a Tuesday so it was slow anyway but even when I've been in before service is usually quick and the waiting area is always clean. read more

Went in there today ( Nov 6 2018) for an oil change. Clerk was very rude and refused to take my coupon for a conventional oil change ( something Ive done there before). Terrible store, walked out and even had an uber on the way. I live in the are and plan on telling everyone to avoid this store at all costs. read more

Really appreciated Ken's approach to making it right. We had a slight disagreement about some work that was done on our car and his main concern was to ensure our satisfaction. Not only did I walk out satisfied, but also Ken has a customer for life. Always appreciate when a business works toward a compromise considering both sides of a transaction. Thank you Ken. read more

Totally disgusted with this place! Initially they seem to have good customer service, however they definitely see a female coming. I have been doing business with them now for 3 years. I bought 4 brand new tires in May 2016 with warranty. Needless to say when time came was to use the warranty because of how they were worn, they would not honor and claimed it was because I didn't get the alignment. Ok, I figured, my bad, so in June 2018, I bought 3 get 1 free tires, got the alignment and regular rotations. Tires are a piece of sh-t as they are already unevenly worn. I go in for a rotation yesterday and they say they can't and I have uneven wear all the way around and need new tires. So I inquired about the warranty and was informed that your purchase didn't come with a warranty and Dorrian says, as if I am STUPID, you would have needed to purchase a warranty at the time of purchase. How condescending! I will not be back to give you my money ANYMORE. I will go back to Discount Tire. PEACE!!! If I could choose ZERO stars, that would be a more accurate rating! read more

had a slow tire leak that was leaking faster and faster. ran into Big O without apptmt and they had my tire repaired in an hour.

Took a bit longer than expected to get an oil change but they staff was very friendly and the waiting area was not bad. Free water and lots of magazines. The one trick I have used here is to ask about what discontinued tires they have left in the warehouse. These are the same tires but with old names and are sold at a huge discount. They do not always have the size you need but I would give them a call first. read more

This place is great! Great prices, Great deals, Great service and guarantees! I will be returning here for all my tire needs! Ken was especially helpful and even gave me ride to work! read more

This is probably the first mechanic I've felt loyal to and wil continue going to. Javier and Charlie especially are very kind and helpful and i definitely trust they are doing good quality and honest work. Thanks guys! read more

Not all staff were wearing masks. Though they were helpful, it's essential (and required in Denver) to wear masks during this pandemic.

Toyota quoted break work at $450 so I decided to take it somewhere else knowing the dealership is typically on the high side. This location came back with a quote of $850 and when I told them what dealership quoted they back tracked because they weren't aware I had already had them looked at. Long story short I took my car to Midas today and they got everything done for $335. Either this place is incompetent or take advantage of people. I'm leaning towards dishonest. read more

I was just here over the past weekend for an oil change and had a great experience! I was a little worried based on some of the reviews on here but honestly, I do not a single negative thing to say. I was prepared for a long wait, especially when I pulled in and there wasn't any parking and as expected, I was told about 1 1/2-2 hours but I had arranged for a ride to come get me. Much to my surprise, they came out and told me they were taking my car back before my ride even got there and that it would only be about a 45 minute wait. I decided I would still just come back later and when I got back about an hour later my car was all done. All of the staff were incredibly helpful and apologetic for the wait. They take time to help each person which is really nothing to complain about because it's just good customer service and they don't make you feel rushed or blow you off. It is a tire store, so obviously they have to take more time with some customers because they have to answer a lot of questions and I really didn't mind waiting for them to get to me. I worked with Paul and he was great! It does have a large waiting area if you do have to stick around which is nice. Lots of tables to sit at, not just uncomfortable rows of chairs. I would highly recommend it and have no hesitation about returning for future service. read more

Please don't go here!!!! I went to get a tire patched and was told that I needed a new set of tires but wasn't told why. I asked what was wrong with the tire I had, and the response I got was "it's leaking air" (no duh) go to Peerless Tires:) they walked me through what happened to my tire and was able to patch it no problem:) read more

These guys were helpful, clear with what was need on my vehicle and completed before the time they indicated. Highly recommended this place for any auto needs read more

These guys were great. Ken was able to repair my tire pretty quickly. Nice magazine selection, clean & comfortable...affordable. I will be returning. read more

Used them just for an oil change, kind of expensive for what I'm use to paying and look about an hour to complete. Way too long for just an oil change. Management was nice though, a very rude woman came in and started cussing in the store, making a scene. Management diffused the situation with class. read more

I don't usually write reviews but I feel this one is important. I went in because I was having a slow leak most likely due to bead corrosion. I knew this because about a month before I went to a Big O in Fort Collins and it was the same issue on another tire. I had the leak resolved for free under my warranty. When I explained my issue to the Big O staff at this particular location they told me it would be a charge. His reasoning was that the bead is not part of the tire and it would take labor to fix. I called two other locations and they confirmed this is completely false and definitely covered under warranty. This coupled will a previous time being quoted $70 to replace one light bulb I replaced my self for $8 has left me extremely dissatisfied. The reason people pay for these expensive tires is the expectation that the warranty will be fulfilled. To top it off, it was ladies day! read more

Last week I brought my girlfriends 4Runner in for a coolant flush. Later Greg called to tell me the radiator was cracked and needed replacement-$650. I went down the street to AutoZone. They let me use their pressure pump to check the radiator. I took it home, put cardboard underneath and pumped it up and looked for leaks. Nothing! Just to be sure, I waited overnight and checked the cardboard. Dry as a bone in the morning! Greg tried to sell me a new radiator that I didn't need! BEWARE!! read more

I wish I could give zero stars. Friday morning at 8am I found a nail in my tire right before leaving for a camping trip in the mountains. They got my car in and out in about an hour. Super fast and easy. Kenneth Gilsdorf came back after fixing my tire and told me my brake pads are barely even 2-3mm left on all 4. He tried to scare me into new pads and rotors. He warned me to be very careful driving on my camping trip and should bring my car in ASAP when I get back or my brakes will fail. I never had any braking issues or noise. My car has 64,000 miles so new pads made sense but $800 of work?? Seemed odd. First thing Monday I took my car to my buddy at MSPEK Performance. He showed me my brake pads which are at 5 or more mm. At least 5,000 miles left. I had MSPEK put on new pads since I was there already. $200.00 for parts and labor out the door. The owner even took care of me himself! Obviously, Kenneth wanted to take advantage of me. It's difficult to find an honest mechanic who won't take advantage of a single woman. Shame on you, Kenneth and Big O. For those people who gave great reviews maybe you should get a second opinion. You might be shocked at the difference. I suggest going to MSPEK Performance for an honest evaluation. read more

I've been going here for five or ten years without a problem. It's across the street, that's why. There are a lot of pissed off customers posting at length here, but I've been lucky. The staff is friendly and efficient, even in busy times, although they are not too good about calling you when your vehicle is ready to go. The prices seem pretty normal. I think Discount Tires has a better tire replacement policy, and would go there if they weren't so far away, but this place is fine. read more

I went to get my tires balanced and rotated since I bought my tires there. Was there over 2 hours before they close. I went in and told them what I needed. I was told I can leave my car with them. I asked why and I was told it would be at least a hour before they could get to me. No one was in the parking lot, and store was empty. I saw other workers on their phones. I asked since no one was there and people just standing around why it would take so long. I was told they had to catch up on things. Fine. I walked out and definitely lost my business. I work in the service industry myself and if a customer comes in and needs a service, we get it done. Not tell them to wait. Poor business and never will I go in again and never would I recommend this place. I'm willing to pay to go elsewhere. Big disappointment. read more

These guys were awesome. Had a slow leak on the way to work and took it in. Fast service and great customer service. I would recommend them.

Usually I love going here. Everyone is always amazing and very helpful. But, Today was different. I had a dead battery in my car. So I called to see how much it was. Ken answered whom is always amazing and helpful. I asked how much it would be for my car he said it would be $139.00 plus $19.00 core fee. I said ok great! I'll be down in a minute. Got there. Ken was not at the desk. So I explained my situation to another guy. He was very short with me. He came back and said it will be $230. I said, I called earlier and was quoted $139 plus $19.00 core fee. He just looked at me and said for you car it's going to be $230. He was very short and not helpful at all. I wasn't offered any other price. Which I know batteries can go up and down. But, since I was in a desperate situation. I took what was offered to me. Now, I must say they did get me in and out with in 20 minutes which was amazing. But, I can't feel that in some way I got ripped off by paying $72 more then originally quoted. Today was not a good day. read more

Needed an appointment to have tire repaired. Didn't realize the appointment online was only for tire purchase. Salesperson who is a co-owner was disrespectful and belligerent regarding the appointment error. He said, "If it was me, I would never do that." He was accusing me of purposely making the appointment under false pretenses. I apologized to him, and he refused to talk. He was angry that he ordered the tires but I was not going to purchase them. When I picked up the car after the tire repair, he made an insincere apology and stated that he "would never do that." He ranted that people make appointments for air pressure checks and tire repair all the time and that people don't show up for appointments. I told him it was an honest mistake. I found him unprofessional and above all disrespectful. When I picked up the car, he said I will likely need new tires in the winter. I told him that had he contacted me and discussed it, I would have considered it! His name is Kenneth Gilsdorf. I have been coming to this shop for over 20 years. He seemed aggravated and burnt out dealing with customers. I am a physician. I am in the ultimate customer service business. I was calm, I apologized for my mistake about the appointment. He was rude, disrespectful and frustrated. Perhaps they can create an appointment template for tire repair. read more

I'm only writing this review to show anyone who might be weary about this place to not be afraid to look for a second opinion! I went in a Monday morning at around 10:30, they seemed a little busy but I was second in line so didn't have to wait much to see someone. I was going in because there was a screw in my front driver side tire. I had just gotten these tires roughly a year before, from a big O tires. The guy at the front desk was not pleasant or overly rude, just meh. Anyway he came outside with me to look at the tire and then informed me that the screw was too far off center of the tire, so big o tire would not be able to fix it. Okay. Then he told me that my tires were getting old anyway and that I was better off just buying two tires from them. We went back inside and I informed him that I had just bought these tires from a big o tire. He wasn't having it and basically told me to go to that location. I did. My tires were still under warranty and they fixed my tire in 45 minutes I was back on the road. At the other location the person at the front desk there told me that this had happened because they, "probably just didn't want to do it". I just find it incredibly frustrating that someone's solution would be to just buy more tires when I had literally just gotten some from this company. If I had been on a time crunch I can see how I could've fallen for this... sales trap? read more

Came in with a flat. Metal through the sidewall. Can't fix those so I needed a new tire....decided to get two. I was informed that my tires were being phased out but that another size would work. They were cheaper so I said 'sure'. All in was 325, which included an alignment. Sauntered off to G&B's fish and chips for lunch while I waited. As I was walking back, Dorian called me and said my car was ready. He told me my car didn't need an alignment and my price was knocked down to 235. Sweet. At most it took 45 minutes. Probably closer to 35. All looks good. Thanks Big O! read more

I called yesterday because my car kept giving me low pressure warnings for my tires, like I just filled them a week ago and its telling me this again. So, yesterday I go to fill my tires up thinking I'm going to have to get this looked at soon. Well as I'm filling my tire air starts leaking from the valve stem. Leaking while I'm filling it. So, I call big O and ask them if they can fit me in because I'm pretty sure I have a problem. They can so I drive over directly. Ken tells me its $8 per tire to check (I want two looked at) because they have to replace the valve stems after taking the tire apart to check it, and then an additional $23 per tire to fix the issue if the tire has a hole. So I agree to this theoretical ~$70 dollars because this issue has been driving me nuts and I don't want to wake up with a flat. I leave them to it and about an hour and half later they give me a ring telling me my car is ready. Ken lets me know on the phone that both tires were in fact leaking, but both from the valve stems so the tires themselves were intact. So I ask him, its going to be the full $70 then eh? Thinking that while they didn't have to repair the tire it was still leaking so why wouldn't they make me pay the full price. But No! Ken said he would just charge me the $8 per tire since replacing the valve stem fixed the issue and they would have to do that anyways. read more

A friend recommended this place, and I'm so glad he did. Excellent customer service all around, but Isaac went so far above and beyond that there needs to be a different name for it. He helped me out immensely when I was handling a crappy and unexpected situation. I am beyond thankful for his help and kindness. Customer for life right here. ‍ read more

I want to give a shout out to Sil Ter Har Quicklane Service. I have been taking my car there for many years because I trust them & they do excellent work. Yesterday & today were no exception. A big thank you to Mitch, Service Manager, Caleb, Service Desk, & Tristen, Technician. They went above & beyond to help me out & I really appreciate it. They are honest, fair, & very caring of their customers. I will always take my car to Sil Ter Har. Great job! keep up the good work! read more

Ken and his entire staff are awesome. They now have a customer for life. I hate being sold too and that never happened here. They got me in and out in least than 2 hours, plus they have a kids room setup to entertain my little one. Most stress free car visit I ever had. Thank you!! read more

Hi There, This place is a rip-off. I brought my car in because one of my headlights was burnt out. I asked them to change both lights but they only changed one and charged me $114. Because the did not change two the other burnt out 3 months later and I got pulled over. They did not do what I asked and ripped me off for the amount that they charged. This place is a huge scam. Do not use them! read more

Heath was a great help to me when I needed my tire patched today!

I have been coming here 10 years and am pleased by the service. When you buy tires here they include rotation and balancing service for the life of the tires. For a few dollars more you can get insurance to cover repairs. read more

I was helped by a guy named issac and I had a great experience! He was super kind and genuinely wanted to help! I was checked in quickly and was only there about an hour before they fixed my electrical issues with my car doors and windows. It was extremely cheap for my issue and I was very pleased! Will definitely be going back! Thank you so much Issac! read more

Take advantage of females along with a shady horrible unethical business! To start off the guys that work there are dishonest. This store has the worst customer service that I have ever experienced with "mechanics!" They told me they would not fix my tire that has a nail in it. The reason was ,,,they said that I did not install the tires which is untrue. These tires cost $600 and there for a Nissan Xterra. I'm not even strong enough to lift one of these tires why would I install them myself? They then told me it was $20 to fix the tire that has a nail. I had another Big O Tire Shop call them and they gave them a crappy attitude as well. It's one of their team members!! For the dishonest part, they said that my tire had a nail on the side which is not true because they didn't even look at! Not only am I dealing with LIARS but horrible customer service. The then nail isn't even on the side, who says that when its not true? There's cameras there and if they checked them, it'll show that they never looked at my car, nor did they ask me where the nail was. I then called Discount Tires and they will fix any kind of flat for free as long as it's fixable. I'm going to make sure that the company I work for doesn't have a account with them and if so, I'm going to tell them to get account with Discount Tire and explain why. My experience is this is a dishonest shady business with horrible values. I think they treated me like this because I'm a woman. I called corporate and I'm waiting for them to get back to me but at this point I'm going to spread the word about my experience. UPDATE: Discount Tire fixed it for free. The employees at Big O lied by saying the nails on the side of my tire I have a picture. They never even looked at it. read more

Big O Tires - My experience Big O Tires they TAKE ADVANTAGE OF FEMALES, DISHONEST WORKERS. I believe they treated me like this because I'm a woman! - Tires Near Me - Denver, Colorado

My family has been loyal big o tires customers in Missouri for my entire life. My husband and I have taken our car to various big o locations in Colorado and this one is by far the worst one we have been to. The associate that checked us in was very short and gruff. He called us to tell us what needed to be done and, because we have been lied to in the past about extra work that didn't actually need to be done to our vehicle we have a strong distrust now for this place. The ONLY reason we come here is for the free tire rotation since we have big o tires and the tires themselves have had several issues over the time we have had them we won't be buying them again. When the guy called to tell us what needed to be done the cost would be over $1,200 and he couldn't understand why we didn't just say yes and let them do everything. He was rude saying "wow I can't believe you aren't fixing that, it's a safety issue!" We instead only got the oil change and tire rotation and took our car straight to brakes plus on Yosemite st where we let them do all the work and have our business. They are polite, professional, very good at explaining what needs to be done and why, and completely understanding that for most people that is a lot of money to spend --your business needs to take lessons from them. Brakes plus even stayed late on a Saturday to finish up the cars they were working on-now THAT is service. I can't wait until we need new tires so we can buy them elsewhere and we will only be taking our cars to brakes plus from here on out. read more

DO NOT, I repeat, DO NOT go to this location. They went through the center console and glove compartment. The opened mail found in the console and denied it. Then I showed them the greasy finger prints. They also told me my brakes needed work, I passed. Took the truck in for an oil change today and mentioned to them what Big Losers said so they checked them. They were no where near needing service. Say away from these fools. read more