Absolutely THE BEST! Courteous and polite staff, honest, and I would highly recommend them to everyone. Can't beat their prices, I checked around, and they are very good at what they do. Mark and Jack were super kind and although I did not meet everyone I know they have a solid team by the work they performed. I wish this branch and their team only the best and again, please give these guys a chance to win your business and I guarantee you will return in the future! read more

I had an oil change a few weeks ago! The customer service is absolutely amazing. Dwayne was very helpful. He didn't start any work until he could give me a price. I really appreciate him taking my coupon even when it didn't apply to the oil change I had to have. As I single mom that was very much appreciated. I will definitely be back for future oil changes. read more

This place earned my first ever review:) Terrible experience, hope you never find yourself here. Asked for a basic oil change, got up charged from a $45 service to a $95 service without being told. Also took over an hour for a simple oil change. Do yourself a favor and go some place else. read more

I needed 4 new tires for the Cadillac I had just purchased and so I set up an appointment online and was told id get free alignment. Long story short, I asked for them to fix the tpms sensors while the wheels were being installed and they said they would. I ended up waiting around for almost 4 hours, they didn't inform me of when it was done I had discover that for myself, not to mention my car had a terrible misfire, the front passenger side tire is smoking so bad because it's now rubbing on my shock when it wasn't before and they way over charged me, apparently I paid for a tpms rebuild kit but my car says there are no sensors and they charged me for the "alignment" when it was just fine prior to them messing it up. So now my brand new Goodyear tire on the passenger side is worn down from it constantly rubbing the strut. And the tpms light is still on, I still can't see my tires pressures from my vehicle and the tires rub every time I go over a bump in the road or make a partial turn. I tried to bring in my car for them to look at after 3 months of it sitting due to needing engine work after it left their shop and they just said "Well there's nothing we can do for you". Horrible horrible customer service. Do not go here. I will be taking this to the BBB read more

Andy was great! He knew my budget and tackled the priorities while thoroughly letting me know when I'd need to take care of the rest. I love that they do more than just tires! Thanks Andy! read more

After being a loyal Big O Tire customer for decades, I will NEVER EVER purchase any thing from them again. I was "talked into" very expensive tires and promised "free alignments" with my purchase. Well, NOT REALLY. I went to a different location other than the one I originally purchased the tires and was told it would be $80. When I balked at that, they offered me a $20 discount off the alignment. BEWARE - LADIES - Dishonest businesses will take advantage of you - get verbal "promises" in clear and definitive writing. Shame on you Big O. read more

Mark, from this store was gracious enough to stop and offer assistance to my fiance after we ended up with a flat on a rainy night. With 3 kids in the car, he and 2 other people took the time to do everything they could to help us, and it was and is so appreciated. Thank you for being an awesome human! read more

This shop is amazing!! I had an appointment to bring my car in but I went to the store first. My car wouldn't start there and I was kind of stranded. I called big O and explained I might not make the appointment. Even though they normally don't do this they sent one of their mechanics over to help get my car going. I drove to the shop and the mechanic checking under the hood found the reason the car died on me and why it had drove so badly the week before!!! Great service at this shop and I highly recommend it to everyone! Thanks again guys!! John P read more

They didn't put some cap back on the engine when I got my oil changed. Made the whole car smell like gas whenever I drove. Had to pay for someone else to fix it... 0/10 read more

Big O Tires - Engine - Auto Repair Near Me - Phoenix, Arizona

I was wanting to paint my break calipers but one bolt was stripped and destroyed so I had to take it to a shop as my only option. I went to big O so they could remove the bolt they told me to pull into a bay and got it out in 30 seconds at most. Nick and the other guy was amazing fast and they didn't even charge me. They have a forever customer now off a small task. read more

Cannot reach anyone in charge to discuss a problem. Calling the main customer service line for Big O Tires didn't result in any progress.

Made an appointment for an oil change on Thursday to be done at 1 pm on Saturday. Took the truck in at 12:30 and they said they were running a bit behind but would probably have it done in a hour, two at the max. I never heard from them so I called at 4 pm and they said it would be done at 4:30. Went back to the store and it wasn't done, had to wait another hour. Finally done at 5:15. As I was checking out, Adam said he was really backed up that day. I made the comment my grandson could have changed the oil in 5 hours. Adam said that I should probably have my grandson do it next time then. He told me he was going to offer me something for my inconvenience but since I was rude he wouldn't. I said not to worry because I would take it up with management. He said he was the manager. I said you don't own the store and he snapped back and said he never said he did. He was aggressive and agitated. 5 hours for an oil change??? Who is the rude one. I will never, never do business with Big O again if they hire these types of people to be managers. Stick with companies that value your business. read more

Reading previous reviews I would never take my vehicle here but unfortunately my 76 year old mother did who is not tech savvy. A simple oil change they upsold her into paying for heater and radiator hoses to be replaced . Car had no leaks and was not overheating. She paid for a pressure test on the radiator to check for leaks and the next day her radiator burst spilling coolant everywhere. Talked with Steve and corporate customer service with no satisfaction. They denied doing the pressure test but she was billed for it . They will not take responsibility and wanted to charge over $700 for a new radiator. Had it done for $330 . They are crooks and prey on young and old with no auto knowledge. read more

Little misleading. Came here for a promotion, $17 oil change. Even mentioned that when I made the appt. wasn't until AFTER I had my oil changed that they mentioned it wouldn't apply to my car. Not only would I not get the promotion but my oil change would be more than THREE times as much. What a scam. read more

I took my car in with a flat tire. Turned out that it wasn't the tire at all.. just a valve issue. The men at Bog O Tire assessed the car and were so helpful and honest. They didn't try to sell me tires that I didn't need! James was a great sales representative and kept me updated on the status of my car. Fantastic customer service and an overall great place for auto needs! read more

I had the pleasure of meeting Mr. James Troy today, I'm not an individual that usually reviews places unless it's incredibly impactful and this was one of those times. Mr. James Troy is a gentleman that adds faith that there are still considerate and genuine humans - it seems these days that good customer service is an incredibly rare experience to encounter, let alone someone who is there to genuinely provide customer service with no agenda to upsell, or sell you something you don't need, simply there to provide excellent service regarding what you do need. I have been a discount tire customer, faithfully, for nearly 20 years but because of Mr. James Troy's service, regardless of where I live in the valley, I will become a faithful customer to this Big O Tires location and instead of dreading having to deal with the encounter, I look forward to seeing Mr. James Troy on my next visit which makes all the difference in the world. Aside from his pristine customer service, it was active within the store between both the phones and customers and yet he managed to answer, and at minimum, pleasantly greet the customer on the phone and would politely request if they would mind being placed on hold, while acknowledging every single individual within the store during my encounter I assumed that I was working with a high-level manager, you can imagine how astonished I was to learn that this was Mr. Troy's first day. I was completely blown away as he made (excuse my language) one hell of an impression. So to Mr. Troy, I say THANK YOU for adding a little faith that there is still individuals out there with a genuine passion for customer service and just all-around a really good human. I wish amazing karma his way. read more

I was fully ready to replace all 4 of my tires (close to $1000) even though just 2 needed to be replaced. I talked to the guy on the phone, he failed to mention that there's a glitch online. So online you can remove the warranty (extra $150) but in person you have to do the warranty. So basically if I'd done it online, when I came in they would've tacked on an additional $150. Not great customer service and just not great business since as the guy put it "yeah the website isn't that reliable" isn't great either. Ended up going to Discount Tire. read more

I took my loose wheels and tires to this location to have them balanced. Yes just a balance, when I got it back my new painted wheels were scratched and has a small dent. All the tech said was "it's from the balancing machine". So I take it they dent and scratch all the wheels that they balanced? I definitely would not want to see what they do for a mount. This place is a joke, I would not recommend this place read more

Horrible customer service. My teen took her car in for an oil change. 2.5 hours later it was finally done and the shop was not busy. They told her that her car had multiple problems and she needed to fix them before she breaks down. She was told at least 3 hoses were leaking and the power steering pump needed to be replaced. Her vehicle was checked out after this experience with Big O and every single item on the recommended repair list came back in perfect working condition. This is another case of a car repair shop trying to take advantage of a young driver. Unfortunately, based on previous reviews, it looks like this is a normal practice. Disgusting business practice. read more

This place was incredible. I had a tire pop and Mark did a great job of getting me in and out quick. They did a price match and made sure I received the best price possible. I will definitely be coming back for oil changes and rotations, as well as to replace my tires when the time comes! read more

Excellent customer service and a great deal! They were having a "Buy 2 Get 2 Free" deal! I have used Big O for years in S. Scottsdale. I moved up north and found this location. They did not disappoint. I have a vehicle that is new to me and I brought it in due to the low tire pressure alert. They checked the pressure and it was fine so they just reset the sensor, no charge. I came back for new tires months later and the young man, Kam, demonstrated such good customer service. He walked me through the details of the unique scenario for my car. He patiently took the time to explain additional interesting information about my car. Even when he offered the financing option, which I didn't need this time but used in the past, it didn't feel pressuring or intimidating. It was so casually conversational. When I came back a few days later for the install (since they had to order them) he remembered my name and other clients' names as they came and went! Kam makes a Big O chain feel like your neighborhood tire store. Just like it should! Well done! read more

On August 19th 2020 I took my 2005 Toyota Prius for an Oil Change with no previous issues with the vehicle upon arrival. Having previous experience with the company I did not think I would be dealing with the lack of professionalism here at Big O Tires. Later that day on August 19th around 3:00pm I came to the location where I had dropped my vehicle off for its oil change. Everything seemed normal until Seconds after I pulled out of the parking lot and my vehicle would not accelerate leaving me in the middle of traffic less than a quarter mile from the Big O Tires location. On the receipt it states there are no Issues with the vehicle and they did an unauthorized vehicle Inspection to "recommend" what I should do following my next visit at Big O Tires. I did not authorize my vehicle to be inspected I simply came in for an oil change. My vehicle was driving with no issues prior my arrival to Big O Tires. The following morning I spoke to Jesse who later transferred me to the store manager Dwayne where he rudely stated he would not be doing anything to compensate me or my vehicle in anyway nor tow my vehicle to my home. I asked for the contact information to corporate and he stated he I would not be going further up with this issue and hung up the phone. Currently still dealing with this situation. read more

Awesome service and friendly staff! He didn't even charge me for my tire repair, having never been here before I was so appreciative. While I was waiting they even helped me find a furniture store (I'm new to Phoenix). Highly recommend! I'll definitely go back. read more

Stopped in for some new tires. Staff was fast and efficient. Kind and informative. Decent price on tires and was able to have them changed right away. Waiting room was clean with fresh coffee and donuts. Definitely recommend this location. read more

Came in because my car has been needing an alignment but I also felt something was off with the front end so I asked the worker who took my vehicle back to check out the tie rods. I made it very clear that I wanted my tie rods looked at and for him to come back and tell me if they needed to be replaced before doing anything to my car. After waiting for about an hour the manager called me up and said they performed the alignment but my entire front suspension was blown and would need to be fixed. He was vague and did not say what parts needed to be replaced but that they would do another free alignment if I came back to them to do the suspension. I was very upset because they did not do what I had asked. I still paid for the service and walked out to my car. I called my mother once getting in the car because the situation didn't feel right. She told me I should not have paid because they did not get my permission before doing the alignment. She called the store and I came back in to get my refund. The manager immediately started to speak to me in a harsh tone when I re entered the building. I told him that I specifically told the worker not to do the alignment until inspecting my tie rods and speaking to me. He proceeded to tell me that those people work for him and don't even know my name. Every time I tried to get a word in he started yelling over me. He told me I shouldn't have acted all adult coming in and trying to repair my own car. He said he was just trying to help and I took advantage of his kindness. He then proceeded to cuss at me and mutter under his breath about how disrespectful I was. He said he didn't need my service and the $117 I paid was just "pocket change" for their business. No other customers were present in the lobby during this exchange and no other workers just his wife who was giggling at me as I sat there crying. I am not a dramatic person by any means but this was the most disrespectful encounter I have ever had as a paying customer. Later that evening I went to another Big O location and told them what had happened. They did an inspection of my entire front end and told me my suspension did not need to be replaced but that it was the tie rods as I had suspected and the cv axle. Although I may look like a young naive girl, I know my car and what needs to be repaired. It is ridiculous how men in the automotive industry treat women. read more

I highly recommend this store. It is unusual to find a tire store that is willing to help with a medium/large RV. This big O store helped me. My tires were leaking slowly and I needed help replacing some cores in the valve stems. I got there at opening time (8am) on Saturday hoping I could get some help. Turns out the guy in the front customer service area (Mark) was the owner! I always like dealing with owner operated businesses. Mark personally helped me and got my problem fixed! He didn't even charge me! read more

I have not been impressed in awhile. I called the shop this morning sounding like a lost female clueless of what was wrong with my truck. Mark P answered and was very patient and kind he reassured me that they would take care of me. When I got there the whole team was amazing. The guys took me in the bay and let me look at the under carriage to see the issue with my truck, which reassured me. They were honest and let me know I could wait or get it done. The waiting room was spotless with fresh coffee and donuts and a small fridge with cold water. I highly recommend this location as the team is by far the best! read more

I purchased a set of four tire for my Mercedes ML500. Two weeks later i had a flat on July 3rd. Had to jump through my ASS to get to work that AM. That night i brought my car to them (where i originally purchased them) and told them what happened. Waited 2 1/2 hours to get it fixed. They said I had a bad stem...Ok, Shit happens. Next morning i had a flight to North Palm Beach, and guess what? That's right FLAT TIRE !!! And nothing was opened to get it fixed !!!! Bad luck or bad karma?! WRONG !!! Bad SERVICE!!! You see Huckle Nuts didn't tell me there was a hole in my tire, He said I must have got it from hear to my house!!! (approximately 1.5 miles) Possible yes ... likely NO!!!!! Should have gone somewhere else !!!! TWO THUMBS WAY DOWN !!!!!! read more

This place is across the street from where I work and I always go there to get air in my tires. When my back tire started leaking air they found the problem and fixed it for me while I was at work, free of charge. They are always friendly and its my go to place for tires. Highly Reccomend. read more

I have been a customer of Big O Tires for years as they always provide great customer service and fair prices on their tires. But today's experience was above and beyond, on something so basic no less. Stopped by to have a tire looked at that suddenly was not holding air pressure. You know, the pesky slow leak scenario. They said they could take care of it in between all their other work that afternoon. An hour later Amber called and said my vehicle was ready and I could come pick it up. When I arrived and it came time to pay the bill, she told me "no charge for the repair". Wow! What a pleasant surprise that was. Now I know why I have been coming to this location for years and will continue to do so in the future for all my tire needs. Thank you very much!! read more

Super friendly and courteous service. I've been in here 3-4 times and each time Mike makes me feel like an old friend. Tires were mounted and balanced and shined up pretty quickly. read more

Mark and Mike are terrific, A+++ Customer Service. When my daughter's car got a flat and the donut lug nuts were not in the car, I was fit to be tied, and had it towed to this Big O . The staff here is courteous, friendly and honest. Got two new tires for a great price and Mark went out of his way calling around and found and ordered replacement lug nuts for the donut! And the waiting area was immaculate- they had phone charging areas and donuts- doesn't get any better. read more

worst place ever! Don't try to use the "free" AC check coupon. I took my car there to find out what was wrong with my AC as it was blowing warm air. Long story short as I don't want to waste time on this place....I left with my AC NOT fixed and no explanation as to why and no solution to fix it. My bill was $110 for nothing. The cashier was reading from a script and the owner talked in circles saying nothing. He was rude and could care less about fixing my AC only wanted my money. Go elsewhere!! read more

I give Jack a 10 out of 5. He went out of his way to ensure my tire was covered by the manufacturer warranty. He filled out all the painful paperwork and handled the rebate on his end. Outstanding customer service. I am a customer for life! read more

I walked out to my car only to realize my pressure in my tire was low- luckily the guys at Big O had checked my pressures in my tires just a few weeks before for the same issue, so I knew I could swing by for them to check it out. They said they could fill the tire again but I should have it further evaluated in case there was a bigger issue, thankfully they did, upon exam they found a nail. I was absolutely distraught thinking this would set me back at least a few hours, that I didn't have, I was on my was to pick my dad up from the hospital to drive him to New Mexico! Red was absolutely the BEST! He fixed my tire, in what seemed like seconds and I was on the road to getting my dad and getting him home. I can NOT thank these guys enough. I cried at how well they treated me. Thank you again! Keep up the strong work! read more

I am not one to write reviews but this was so ridiculous I felt it necessary to share my experience. I went in because my check engine light was on and I needed to pass emissions. I went in before and they found a "leak in my power of steering" but they just turned off my check engine light when I said I wasn't going to take care of it. When I went on this last time I said please just fix what needs to be fixed and turn the light off he said he can't so I can pass emissions. He has to fix the problem. Ok fine. So I wait and he comes back out with 4 error codes. Saying I have a big leak a small leak and two other things wrong. However they do not know whats wrong so they will have to charge me around $60 to figure out where the leaks are. He said if that doesn't work they will have to run another test which will cost an additional $110. Then they can fix what ever is wrong. Bring Suspicious of this. I said I'll wait and took my car auto zone. Auto zone quickly got the trouble code and in seconds and it was my gas cap. My gas cap was old. I spent $13 and my car has not had the check engine light on! The ya re not honest and will do what they can to get your money! read more

These guys understand how fussy guys like me can be about mounting and balancing drag racing tires/wheels. Big shout out to Jack for his expertise! read more

The location on E Thunderbird, Phoenix, is my go to for repairs for my 16 year old van. I also bought 4 tires with the extended warranty a couple of years ago, which I have already used and was well worth it. This evening I noticed one of my tires looked low and then noticed a screw in the tread. I called the store right away and it was 5 minutes before closing to see if the tire could be repaired when they opened up in the morning, but was asked how far I was and that I could bring in the van right now. When I arrived, there were 3 young men waiting to work on the tire. Dylan repaired the tire with Carter and Diego assisting with a variety of other tasks. The whole process took 10 minutes while I waited in the van at no charge. They saved the day, especially my tomorrow for this working single mom. I highly recommend this shop. read more

Great shop with great service. Mike was really helpful and good to work with. I had a really bad experience with another Big-O in Scottsdale and I was considering just writing off the $550 in tires I had bought and starting over. With Mike I ended up giving them more business over the new tires. People all too often forget about good old fashion/basic customer service. I was happy when I left here and I'll be back. Thank you. read more

This is the most unprofessional establishment I've ever been to, I refuse to call it a business! I get trying to upsell but they literally harass you and call you with more issues and a bigger price then quoted before, after you've dropped off your vehicle already! Then when I tried to cancel my appointment the man Mark with an attitude said "you're lucky I don't charge you for the labor we've done" he was upset after I told him what discount tire quoted me and he said he could match it but could not. After ward he tells me to wait outside for my car and keys at this point I'm heated so I go outside and the employees then proceed to play a game of hide the keys from me. I asked where's my keys an employee said "I do not know" and continued doing what he was doing. When I asked if he could help me find them or someone who has them he ignored me. I should've known not to do business with these people when I walked in and one of the employees was arguing with another customer on the phone. Would give them -5 stars if I could! read more