Road tripping from Tucson to Seattle with my family (wife, 7 month old son, and 3 dogs) we ran over a screw in Bakersfield. [[HIGHLIGHT]]Called ahead and got Greg on the phone. He was very accommodating, grabbing the tires that we needed from the warehouse ahead of time and allowing us all to hang out in the lobby.[[ENDHIGHLIGHT]] He and his team had us in and out in 30 minutes. Friendly staff and quick turn around! read more

[[HIGHLIGHT]]Don't trust Greg at the front desk. Even his colleague Xavier said he is known for giving customers false statements.[[ENDHIGHLIGHT]] If you're in midtown go to Midas on 16th and E similar prices and but at least the service is transparent. I have a small tire size and I know most shops don't have it on hand which is why I called around before bring it to Big O Tires on L st. When I called Greg promised that he could get the tire from their warehouse that same day and have my car ready by 5pm Friday so I dropped it off at noon. During the drop off Chrissy tried to charge me a delivery fee for the tire, which Greg failed to mention when he quoted me over the phone. That should've been the first flag but I gave them the benefit of the doubt since she wiped off the delivery fee. Before Chrissy finalized the service document, she called Greg and asked him where was he going to order the tire from because when Chrissy checked there was 0 in stock. Greg told her to not worry about it, that he already arranged for the tire to be brought over. And Chrissy assured me that it would be ready before the shopped closed Friday. While I'm at work, 30 min before 5pm Chrissy calls me stating there was a mix up at the warehouse they were originally going to get my tire from and that they have to order the tire from Oakland instead but for the inconvenience they were going to uber me out to pick up my car once it was ready Saturday morning. Well the inconvenience is not getting back to the shop, I live 3 blocks down. The inconvenience is the false statements that were promised before I dropped off my car. The inconvenience is that I work weekends and need my car to visit my patients in their home. The inconvenience is that now it's too late for me to take my car elsewhere. [[HIGHLIGHT]]To top it off they didn't even uber me out, Xavier said it was a miscommunication between associates.[[ENDHIGHLIGHT]] There was nothing he could do because there was no manager available Saturdays. [[HIGHLIGHT]]There's more on the Saturday interaction, but Im tired of it at this point.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I don't like having to write excessively long negative reviews but it feels like Greg purposely lied to get my business and Im sure he thought he could get away with this because I am a girl.[[ENDHIGHLIGHT]] Don't trust this sales rep go to Midas instead. read more

Unfortunately I don't think this place is the best for mechanics. Maybe a tire change and air in the tires. But an oil change took me 2plus hours.. but I did have diesel and it was a first time visit. I came in at 8:10 it's oil change not busy in store took a bit of a while for me. Not a good place for ac repairs. [[HIGHLIGHT]]Customer service value 4/5.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Pony tail dude a bit snappy lol[[ENDHIGHLIGHT]] read more

Great experience at Big O in Midtown. The service was friendly, they checked my car thoroughly, and have a nice waiting area. Price was affordable and fair. Overall, I'll be coming back and recommending my family. [[HIGHLIGHT]]Shout out to Greg and the crew![[ENDHIGHLIGHT]] read more

This is the second time I went in for a tire repair " a nail " and was told tire couldn't be repaired before I even got in the door. I've bought tires here many times including this set 17,000 miles on them. Costco fixed my tire the first time " valve stem " Well I'm getting my tire fixed right now and it's done no problems. There are plenty of tire stores in Sacramento Good luck read more

This place literally almost put in the wrong part on my car after I gave them the auto zone diagnostic sheet explaining it was the right rear speed sensor that's it. They tried to tell me that I needed to replace all 4 wheel sensors (400$). Very shady upsell, fear sell tactics. Poor girl in the waiting room had a screw in her tire and they tried to get her for 700$ set of rears cause they only sell in pairs. lol. I told her get her car and go to Radial tire immediately and they will patch it for 20$. Avoid if you don't want to get ripped! Then I asked for old part and they said it was already in dumpster. I said go get it. This place is crooked as all get out. read more

Went here on 8/12, to get a nail out of my tire. They were nice and fixed the tire. But a few days later I noticed the tire cap car brand emblem is missing from the tire they fixed. [[HIGHLIGHT]]I called and they said they don't take the cap off.[[ENDHIGHLIGHT]] But someone must've taken it off because I've had this car for over 8yrs and none of the caps ever came off. read more

Big O Tires - The tire that was fixed and now is missing the center Mercedes brand emblem cap. - Tires Near Me - Sacramento, California

See all

[[HIGHLIGHT]]I called Big O tires because I wanted to get an alignment done. I called ahead of time because it was my lunch. When I called, I spoke with Sunny the salesman. I asked him about how long it would take and he told me, it's first come first server with alignment, but if I came in now, it shouldn't take too long. He told me specifically and hour and a half.[[ENDHIGHLIGHT]] I figured that's not too bad I'll take my car in and get the much-needed maintenance done. I get there, I give them my keys and as normal, I get check in. I go into the waiting area when another person comes in who also comes in for an alignment. Sunny said first come first serve so I figured my car should be done before theirs. 3 Hours go by, and Sunny told me it should be an hour and a half. Sunny tells me everything Is done, but one of the tires has a leak (The tire that I took there 6 months ago to be looked at that they gave me the all clear for.) After hour 3, I decided to pay, because I've been waiting so long already and when they are done, I just need to get out of there. As I'm waiting the person who had the alignment before me is already getting their car back. Sunny comes back to me and says: I have bad news. The alignment on your car wasn't done. I waited 4 hours and paid for an alignment that was never done and a tire rotation I could have done at home. If you are thinking of coming here save yourself the trouble and go anywhere else. Auto Experts on Alhambra is good. If you need tires, you can come here but they will lie to you about air leaks. This is just my experience. Feel free to come here and find out for yourself. Good Luck. [[HIGHLIGHT]]Christine. If you're reading this, Sunny could use more training.[[ENDHIGHLIGHT]] read more

Update: After my partner made some calls - they did go out of their way to correct this. They sent an uber to us so we can retrieve our serviced vehicles at no cost. We are greatful they [[HIGHLIGHT]]they wished to make it right, and despite the hassle of sending someone off-hours, they even replaced my air filter. I do hope they can offer more support to their team mates who need help, that support will tra[[ENDHIGHLIGHT]]ns[[HIGHLIGHT]]late to supporting the goals of the company (happy customer) Thank you! [[ENDHIGHLIGHT]]I dropped my car off with my p[[HIGHLIGHT]]artner at 13:30 on a Saturday to see about an oil change/tire press[[ENDHIGHLIGHT]]ur[[HIGHLIGHT]]e sensor check. They called my boyfriend to say they did his car, but not mine[[ENDHIGHLIGHT]]. 200$. They said we had 10 min to collect our cars before they bounc[[HIGHLIGHT]]e - and we got there well before that as we were across the street at a place they recommend. They were fully shuttere[[ENDHIGHLIGHT]]d - both cars nowhere to be seen. We are left to ambulate a concrete jungle in midtown Sacramento @107 degrees. also- we live in natomas. also - theyre closed tomorrow, so this will mess up our work weeks! I know they seemed off today, one employee was being kind of mean to the other.. but just say no - not today if you can't swing a prius and corrola. Don't call at 5 and then bounce before we can walk across the street and collect our serviced and unserviced vehicles. read more

Came in for an engine diagnostic. The team found the issue quickly and explained everything clearly. They didn't push unnecessary repairs, which I appreciated. The wait time was a bit long, but overall the service felt honest and professional. read more

I've had crazy bad luck with flat tires or TPMS error readings, and this was the closest shop to me. [[HIGHLIGHT]]I think the staff here is wonderful and provide outstanding service and wouldn't hesitate to come back here again.[[ENDHIGHLIGHT]] Also, they have free coffee. read more

I made an appointment at 1:00 and I sat there until 3:45 for 4 tires. If you use them I guess expect a longer than usual service time.

I always go to Big O because it's around the corner from my office so it's very convenient. [[HIGHLIGHT]]Quick and friendly service.[[ENDHIGHLIGHT]] The tires I wanted weren't in stock so it ended up being a little pricey, but my fault for not making an appointment and ordering ahead of time! read more

Yesterday I dropped my car off at Big O downtown after a friend told me that do more than just tires. How did I not know that before?!? My A/C had been out all summer, and I was dying (nearly literally). [[HIGHLIGHT]]Mike the manager was super nice, knowledgeable, and down to earth.[[ENDHIGHLIGHT]] I hate dealing with fake people, honestly. I saw a recent poor review regarding A/C which was my exact issue but I'm really glad I trusted them with my vehicle. They diagnosed the issue quickly and the price was far less than I thought I was going to spend. [[HIGHLIGHT]]They gave me a list of all the services that my car was in need of but didn't try to pressure me into them.[[ENDHIGHLIGHT]] I got my car back, A/C blasting cold air within 6 hours. I wish I had a Ricola horn to let everyone know how awesome that shop is. I will definitely be back (but hopefully not too soon). Thanks guys!! read more

[[HIGHLIGHT]]Left the lot with ease of mind.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Jacob was such a huge part of our wonderful experience.[[ENDHIGHLIGHT]] Got an alignment and things are driving so much better. read more

Big O Tires - Got an alignment! Representative Jacob of Big-O-Tires driving our car out to us. - Tires Near Me - Sacramento, California

See all

This is the work of big o tires I thought they'd remove the water before mounting but they didn't. I'd like my money back read more

Simply the BEST! I have taken over 4 cars there and they always get it right! [[HIGHLIGHT]]And if they don't, Heath in the front office will correct it for you true story.[[ENDHIGHLIGHT]] They guarantee their work unlike any other company that I've ever dealt with in 30 years. Thank you, Greg and the staff I will never take my cars anywhere else!!! read more

Came in because I had a nail in tire - fixed and replaced - service was excellent - staff was friendly - would def recommend!

Do not waste your money or time here. I had a very disappointing experience at Big O Tires. I brought my vehicle in to have the A/C fixed and paid $1,800 using the Big O Tires credit card and another card. I was told the issue was resolved only to find water leaking on the passenger side shortly after and A/C not blowing cold air. When I brought the car back they told me I needed to pay an additional $2,700 for the evaporator core and that it wasn't covered under warranty. They neglected to diagnose the problem and did not properly fix it. When I tried to express my concerns, I was repeatedly dismissed, talked over and even called "hun". I expected better treatment and accountability especially after being a loyal customer and spending thousands of dollars at their shop including new tires and breaks in January of this year. I am now disputing the charge with their financing provider and filing a formal complaint with corporate. I do NOT recommend this location based on my experience. read more

I purchased a deal for a wheel alignment through Groupon, for what was advertised as Tire Pros located at 1615 L street in midtown Sacramento for my daughter and Son in law. [[HIGHLIGHT]]We have been going around in circles with them trying to get them to honor it. According to them, (aka tire pros/big O tires) they will not honor it and don't do Groupon.[[ENDHIGHLIGHT]] But yet they had the nerve to say, oh we can offer you 38% off. In other words, I would be paying twice for the service. Now I am stuck with fighting to get my money back through Groupon as well as escalating it to filing a complaint against the shop and Groupon! One of the two have and are committed fraud. I have called this shop as well as many others regarding the deal on groupon. This shop is shady be carful read more

Amazing store! Great costumer service, fast repairs, and nice waiting room with free coffee/water.

Husband and I went to check on a nail in his rear drivers side tire. The tire needed to be replaced because of the location of the nail. My husband had just purchased all four tires from a different big o tires location in Folsom in October, 2-3 months ago. They are all under replacement warranty. He was told his original tire wasn't available for three days. The worker said they had another one. He signed a paper with a zero dollar total. We left at 9:30am from the tire shop. We were told it would take an hour and a half. We didn't pick up the car till 1:15pm. So almost four hours later. [[HIGHLIGHT]]We called them back for hours. We had been walking around midtown for almost four hours after we were quoted an hour and 20 minute wait.[[ENDHIGHLIGHT]] We decided to walk back to the shop because we didn't understand why it was taking so long. [[HIGHLIGHT]]We were the only people in the shop when we arrived. When we arrived we learned the car had been ready for 40 minutes and they didn't call us to let us know.[[ENDHIGHLIGHT]] They also charged us for the different tire, $230. We asked repeatedly does the warranty cover the tire, we were assured the warranty covered the tire. We were not told the tire and labor would be an additional $230 until the tire was already on the car. We had a whole day of events planned out and weren't able to do any of it because of the inconvenience. [[HIGHLIGHT]]Very poor communication and customer service.[[ENDHIGHLIGHT]] There was forthcoming financial information. If you are going to charge someone $230 for ONE tire "covered by the zero cost warranty" you should communicate that. [[HIGHLIGHT]]We would've gone somewhere else if we knew the wait time or the price.[[ENDHIGHLIGHT]] read more

Not a trustworthy business We unfortunately got a flat tire heading back home and since we bought brand new run flat tires less than a year ago from big O we decided to go to the nearest one which is the L street location in Sac. Jon who was at the front told us Big O locations are not the same (not very friendly), he sounded like he did not want to deal with us and we need to pay to get our tire patched up. Feeling scammed, definitely didn't sound right but they were closing soon so we just paid and got the tire patched. A day later we took the car to another Big O where the guy told use we didn't have to pay to patch the tire up and we should go back and get our money back. Definitely not trust worthy! read more

DO NOT GO HERE!!! If I could give negative stars I would. Excluding Nicole. Wonderful lady. Jeff is a horrible human who should not be in customer service. They changed a tire for me and it exploded literally 2 hours later due to improper mounting. I went to another shop where the mechanic indicated it was wrongly placed. And the stem valve was not replaced. We went back to request refund for BOTH tires and Jeff indicated that "there was nothing you can do" so he only refunded HIS BAD labor. In addition when reporting to the BAR Jeff tried telling me the shop didn't have a license number. Really... it's California and the BAR of California exists for a reason. Also last little detail. He told me to just get over it. When see images below. Tire straight up popped. read more

Big O Tires - Tires Near Me - Sacramento, California

Did a walk in and [[HIGHLIGHT]]Greg immediately came out to ask if I needed assistance.[[ENDHIGHLIGHT]] Made every the entire process super smooth and easy. Would recommend to anyone read more

Greg was great! Fantastic service! [[HIGHLIGHT]]Everything went above and beyond than what I expected, they're very attentive and easy to communicate with![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Christi was amazing! Came in yesterday right after lunch and they were slammed. Christi managed all the customers waiting in the lobby and calling in.[[ENDHIGHLIGHT]] Replaced tires. Asked for an alignment and they needed to replace some wheel arms. Had the parts the next day. [[HIGHLIGHT]]Dropped my car off right when they opened, asked about the shuttle service and Christi took me into the office. Even offered to pick up after work.[[ENDHIGHLIGHT]] Will be back! read more

I Enjoy this convenient location and great service. Been going here for years And recommend

We blew our tire today near this location. We called them asking if they could come over and help us and they agreed. They came to us within 15 minutes took our tire off went back to their shop. Got us a new tire in half an hour, and we were on our way! [[HIGHLIGHT]]They were very fast, very friendly and very professional![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Everyone here was extremely friendly and helpful.[[ENDHIGHLIGHT]] They repaired my tire quickly, and without an appointment. The price was very reasonable. I will return for any tire needs. read more

This place was fantastic! [[HIGHLIGHT]]First off the manager Mike helped me out of a jam that another store caused.[[ENDHIGHLIGHT]] They also located a problem and fixed it same day. [[HIGHLIGHT]]Super friendly staff!![[ENDHIGHLIGHT]] And if you're a government worker let them know! Thank you so much!! read more

Below par customer service, unprofessional and unskilled employees. After they ruined my day, I will never go back there.

Called to ask if I could get 2 tires replaced that day. They said yes come in and hung up on me without another word. Drove through downtown protest traffic for them not to carry the size. Come here if you want disrespectful, poor service. read more

I got a flat tire, but also knew I needed all new tires so I called the shop to see if they could get me in. They got me right in. I worked with Greg, who was professional, and provided quality customer service. Even though they had to bring the tires over from another place, I really wasn't there that long. Overall, I had a very good experience with this shop. read more

I went to this store at 16th and L to get a headlight change. I was given a quote of $198.00. For a headlight. I went to Mid-Town Foreign at 19th qnd Q and he charged me for the cost of the bulb, $48.00/ Installed it for free. I have been going to Big O for years and now realized they have been ripping me off. NEVER AGAIN!! They are dishonest and I believe taking advantage of me because I am a women, BEWARE read more

I just had the worst experience at Big o tires in downtown on L Street and 16th I was basically the victim of a big bait and switch. I purchased a Groupon online for 50% discount on tires. Before purchasing the Groupon or going down to the store I called the store to verify that I could use the coupon to purchase one tire and they said yes but I can only use one Groupon for household per month and I said that's fair and drove down to the store. After a 25 minute drive and about $4 in fuel I arrived at the store to purchase the tire. When I walked in I was greeted by a younger employee who jumped off of his cell phone in the back area and then came into the front to come help me when I asked to buy a tire he told me that the only way that he would sell me a tire is if I was to pay cash only and I said that's not policy or legal. He went to grab the manager who came out and then after a little bit of haggling agreed to sell me the tire. They rang up the bill for the tire and then I presented my Groupon. After presenting my Groupon the manager named Jeff said he would not honor my Groupon. I asked him why. He said we don't accept Groupons on tire carryouts. I said is that store policy? He just stared at me. I asked him why he wouldn't sell me the tire using the Groupon since the Groupon said it covers goods services and etc. He said if we're not going to install the tire then I cannot sell you the tire. I asked him again if that was store policy and why it wasn't written on the Groupon fine print or why the person didn't tell me that when I called into verify if I could just purchase a tire and leave with it. I started to record the conversation as I felt like I was being singled out since I know for a friend my white friend stopped by the other day there picked up a tire and left for his Subaru WRX. As he realizes he's being recorded he got a little more defensive and I can see the anger building in his face he began to become standoffish and would not answer my questions. I asked him if I could use the Groupon to purchase other goods such as windshield wipers, wax products, fuel treatment cleaners and if they all had to be installed and applied by the people who worked there? I asked him are they going to wax my car for me if I buy the wax? Then he gave me a kind of cross-eyed look as you realize I had caught him in his lie. He then changed his tune from being the store manager and then he said he was the store owner and that he was not going to accept the Groupon. I asked him why he would not honor the Groupon as it said it is good for purchasing goods and is the tire considered a good? He said he was not going to sell me the tire. I told him I would report him to corporate and he didn't seem to care he said go right ahead. When I ask for the number for corporate he would not give it to me, and in a rude fashion so that I could look it up myself. He eventually said that he would not even sell me the tire and then he turned around and walked out of the room. He did all this in front of another customer and another employee. I've been coming to Big O Tires since I was 15 years old and could drive, I've gone to multiple locations including this one and have purchased single tires before with no issue before. I honestly felt like this was racist targeting I don't think the manager whoever he was wanted to help me because the color of my skin and the way I was dressed once he saw me. On the phone I sound very white and I speak extremely proper and I think it confuses people when they see me in real life. It's a very sad truth but many people judge a book by its cover and I think I was the victim of that today. I guess it's TireRack.com and independent shops to mount them and Fire Stone for alignments. Great job Jeff, hope all this was worth the $50. read more

See all

I just walked in with a leaky tire, no appointment. Jon took me in immediately, patched the tire quickly and didn't even charge me for the work. Very friendly guys all around, I will definitely be back when I need new tires. read more

I went in on the day after Labor Day, and they were understandably busy. Was told that it would be about 2.5 hours for a new set of tires; it only took them 2. They also included $100 off the purchase, even though the only posted promotion I saw was for truck and SUV tires. Furthermore, it's evident the employees were trying to do all they could to accommodate customers. At one point, a lady who apparently had been waiting much longer than the time she was told came up to enquire about how much longer it would be and complain about the wait thus far. She was bordering on being flat-out rude, yet the employees did all they could to make sure she felt heard. I don't think I've ever seen a tough customer like that dealt with so well. Too many people go to great lengths to complain, and not enough people talk about great service when they receive it. Well, Big O Midtown is definitely deserving of the praise! read more

Do not recommend. Not malicious, but incompetent and untrustworthy. Went here just to get a headlight and wipers replaced. Headlight worked fine, but about ten minutes after we left we realized the car was spewing smokey exhaust. We took it right back where the manager insisted that their mechanic made a note about the smoke but there was definitely no smoke before we got there. We asked why no one had called to tell us about the smoke especially since there was supposedly a note about it and the manager just said, "Good question." They made us pay for a diagnostic and we sat around for an hour for them to tell us that they did a compression test and that the pressure was low in two pistons and they recommended an entire engine replacement which they don't do. When we left after that there was miraculously almost zero smoke coming out of the exhaust. Two days later we took it to the dealership and they confirmed that compression is completely normal in all pistons. Either they did something intentionally to get us to come right back to pay for a diagnostic, or they made a mistake and didn't own up to it. Also they didn't replace the rear wiper. Don't go here. read more

big o tires of midtown cross threaded 2 lugs on my landcruiser. One was cross threaded all the way down. they did not document the damage and the extent suggests an attempt to conceal. When brought to the attention of the manager john, his response was to lay blame for the damage on me. Upon acknowledging that the vehicle was damaged by big o, john told me that there would be more mistakes made the next time they worked on my vehicle. Bear in mind we are talking about taking a wheel off of a Toyota and putting it back on without cross threading multiple lug nuts. I found John's response so discouraging that I have lost faith in the ability of this location to perform simple services without damaging vehicles. In closing I urge anyone who's vehicle has been serviced at the midtown location to inspect the components serviced for damage caused by the midtown big o / tire pros. If their response to me was typical expect to have to escalate it. Do not let them damage your car. read more