Amazing service. Joshua had created customer service and good communication all round. However... I drove off with 19 PSI on one of my tires they changed. I stopped and filled it at a gas station. Everyone makes mistakes this one could have been worse read more

Big O Tires - Tires Near Me - Yuma, Arizona

Not satisfied with their online reservation service. We made an appt for 11am (for a dually tire rotation and resetting of the tpms system) that showed open online yet when we got here for our appt they said sorry, that time had been taken and was not available. They said we should have received an email and a call from an associate. Yes, we received an email (when we looked a while later after arriving here) but who checks emails all the time especially when you are getting out the door to get here and (2), no, we did not get a follow-up call from an associate. They totally dropped the ball by (1) not having their online calendar up to date and (2) having an associate not doing his job by callinus. When we walked in to check in he was helping someone else and just said oh ya, I meant to call you on that. Did he say sorry about that... . Luckily the gentleman helping us did better and was able to get us in approx15-20 mins later to get our work done. So, we appreciate you that. It's just not the same place like it used to be. Is this place under new management or ownership? It seems like it but not sure as the customer service is definitely not what it used to be. Just disappointed all in all but glad the gentleman helping us was able to do better than the other guy. And, yes, this service was covered under our original tire purchase. So, a good value for $0 dollars. read more

I don't know who the tech was but some dumb-dumb disconnected the emergency brake on my wife's brand new 2025 chevy equinox while changing a tire. She had to take it to the dealer and is now getting new car because the transmission light came on soon after. She spent all day at the dealership thanks to these guys and is probly going to get another car because of them. F this place. It really is as bad as people say. read more

Really amazing service. They had me in and out in less than 45 minutes for a tire patch on a Saturday, when it was really full in the shop. Total cost was just $27. An absolute lifesaver, so glad to have this great experience. read more

I usually change my own oil, but this time, I made an appointment for an oil change. One price was on the website, but the employee told it was $10 extra at this store. I got there, and it was an additional $10. I watched everyone in the back stand around while my truck sat on the lift. I had to ask an employee to get them to work on my truck. I had also asked them to check the tire pressure. When the truck was finally finished, it was returned with low pressure in two tires, so I had to turn around and go back. The bait and switch on the price was an extra $20. The service was sub-par. I will not return. read more

Don't go to the frontage store location. Went in for a error check. They changed the sensor and one day later it went bad. For another 100.00 dollars they can replace it. You call that great customer service. read more

Called before hand to get tires balanced. I do own 35in tires so just wanted to check because not everyone can. They also said how they were slow maintenance wise and it wouldn't take long to do. Took them an hour and a half just to tell me they couldn't do it because their tool doesn't fit their balance machine. read more

Barney & Erick & team provides honest, fast friendly service. Have used them for a year now and happy every time. The team try's hard to make sure they under promise and over deliver. Definitely recommend! read more

Big O Tires - Tires Near Me - Yuma, Arizona

Edit to add: Thank you for the lesson. I learned to just go to Purcell Tire first while I'm in Yuma. Read the review again if you're confused. Your customer service really sucks if you can't fix a flat tire in less than 2 hours. read more

I am new to Yuma. I've lived here for three months. I received a 50% off basic oil change coupon for 1799+ tax. I called the Big O on frontage Road and asked if I could make an appointment. They told me they don't stock oil for my 2010, Honda Civic LX, but they could do a full synthetic oil change for $65. I don't know about you but is not right. They also say they open Monday through Friday at 7:30 AM. No, they open at 8 AM contradictory to their flyer, and their price. Stay away. read more

Big O Tires - Oil change coupon - Tires Near Me - Yuma, Arizona

My husband and I went in today for a rotation and balance and the nice young lady Alexa recommended new tires and explained in much needed detail that they needed to be replaced, but I told her we only had 45 minutes! The manager Eric said don't worry we will have it done for you. In fact they got it done in 35 minutes! The sales rep Kris was very polite and very nice, so I told Eric, Kris, and Alexa that from now on we will be bringing all our vehicles to Big O tires in the foothills! read more

I stopped by today to have a valve stem replaced on a tire/wheel off my travel trailer. I was told the tire was from 2013 and it's company policy we cannot touch it. Was obviously wanting me to buy a new tire but I cut him off and said I'll take it somewhere else. I did and got it fixed with no problem. Haven't been to a Big O before and it will be my last, they just want to rip you off. read more

Barney and Danny got me on the road so quickly I had 5 kids and a flat tire! I am soooooo thankful wonderful service

Horrible customer service, went in to get a nail removed and the manager tells me there's a chance of damage to my wheel if they attempt to remove my tire from the rim. They sell big sized tires but simply can't or won't repair them. The manager then calls the owner and proceeds to jumble around our conversation to which the owner tells him not to preform the patch. I told them to delete my account on the spot. Will no longer support them or recommend them. And if any business' or associates of mine have any accounts with them, I will strongly advise them to not do business with them in the future. Stay away at all cost. Roberto's tire shop across the highway was closed when I went there when I was turned away from Big o tires and fixed my issue without charging me. Big o tires has changed staff in the last few months and these new guys suck. 0 stars if I could read more

Great job done on both my cars, I don't leave long reviews but wanted to give the Big O on Frontage in the Foothills a good review as they did an excellent job ..keep up the good work read more

While on a road trip we developed a flat tire near Yuma. we pulled into a Big O tire, Barney Jones took care of us. Great customer service, he quickly took care of us and got us back on the road in about an hour. highly recommend this spot. read more

I called yesterday as I thought my car needed a wheel alignment but wasn't sure. They said bring it in at 2 and our mechanic will check it out. I said 2 pm today? Yes it was so brought in and was taken care of by Forrest. They took my car in then came back out about 15 mins later to say all looked good but they were doing the wheel alignment check next. mins later Forrest comes over with the results and shows that yes I'm needing a wheel alignment. They then do the wheel alignment and start to finish I was in there a total of 50mins. excellent service, great staff. My second time there but it won't be my last as I was so impressed. Customer service is back!!! Thanks Forrest and staff read more

Big O tires in the foothills SUCKS ! About a year ago they had to replace all the lug nuts on my car as their employees damaged all twenty of them ! Vowing to never darken their door again I selected another business . They inspected may car while placing new tires on it and discovered ten lug nuts damaged and replaced them . The reason they were damaged the wrong size socket was used . The Big O in by the foothills is most likely run and staffed by incompetent and unskilled louts . Stay Away from the joke ! read more

On our first road trip with our new 2024 Lexus Rx350, we experienced a rear flat tire, a nail that made the tire irreparable. We called ahead, talked to Rick at the service desk. He greeted us when we arrived. Big-O did not have our odd size and make of tire in stock. Rick proceeded to call every tire shop and dealer in the area. After at least 30 minutes when we thought we going to be stranded, Rick found us used tires at a nearby used tire dealer. Thank you, Rick and Big-0 Tires !! read more

This particular location it's nothing but headaches, schedule an appointment and the tech took off , after having to come back because the alignment wasn't done right the first time , managercould use a bit of training with costumers there's no need to get rude because I called out that people are going ahead of me after 2 hrs wait time WITH AN APPOINTMENT!! read more

Stay away. Horrible customer service, rude and delayed. Worse all, you go in for something simple and they try to scare you, telling you that you need more repairs or new tires. I gave them a few chances due to location being close to my house, but i always leave super disappointed. When they tell me i need tires or parts, i dont trust them anymore and leave to get second opinion. We need a better tire shop here in the foothills. Discount where you at!! read more

WORST SERVICE ever. I got to shop by 7:58am today, they open at 8:00am. 1st and only customer there, I just needed an oil change, fan belt tightened if needed. They say 30-45 mins to get it done. I also asked if I could get a quote for Timing Belt replacement. John the "Manager" said he would work in that. I went across street to do laundry. 9:00am, I go back over, my truck stilled parked, the parking lot and bays are full. I go in to pay and be on my way, as an hour has gone by. They say, did we call you? No, I figure an hour is good. The guy I was dealing with says, "Oh, they are now just bringing it in. RYKM? I told they I want my keys back, and this is no way to treat a customer, EVER, especially if you want TV them back. I will call store Manager Monday, it's obviously the "Manager" John did not want to handle this situation, he kept his back to me the whole time I was there when I came to pick up my truck. I really thought this was a reputable company, to think I wanted them to do a major repair on my truck, they could not even do an oil change. ;( read more

Going out of town tomorrow made an appointment online for today. 1.5 hours before appointment I get an email stating there "is a conflict" and a service person will contact me. I didn't wait and called. Lopez answered the phone and I told him about the email. He knew my name and told me that their is 2 different systems and sometimes they don't see it. Very unprofessional and he really had no concern for my situation. read more

While the staff are pleasant and helpful, the new "franchise" owner, J J VanSchmuck is not. I went in to have a new set of rims installed and all went well until the installer found that for forged rims valve stem hole was a less than 1 mm to small for the factory tpms units to be mounted. The installer was going to file the hole but had no rat tale files. I asked him to run a drill through it but he informed me the owner no longer permitted drills on the property. I went next door and purchased a 100 dollar drill and bit to resolve this emergency only to be informed that the owner wanted me to drill the 1 mm out. I agreed and prior to drilling them out the "owner" would not install the wheels because they would now be "modified". What a pompous ass! Big O has been fine in the past, have used the same store for 15 years with very good luck.... Not any more. It was apparent that the employees felt the same way. I give them 3-6 months until the "franchise" owner has chased away all business and he falls victim to his own devices. Stay away! You have been warned, read more

Do not take your car here if you are a female! My wife took her car in for new tires yesterday by herself and they charged her for things she never asked for such as nitrogen filled tires and tire pressure sensors even though we never had problems with the old ones. If you dont know what your looking at on the papers before you pay you will be scammed into paying a whole lot more than what is needed. 4 new tires ended up costing over $700. The tires were only $118 each... If you go here make sure you take someone with you that understands cars. read more

I came here and got all four new tires went home and in a day or so I been haveing to put air I. Two tires everyday I went back and ask if they could check out why my two tires keep going low they said make an appointment what the fuck is that shit I also ask if they could put a new valve stem in they said make an appointment wow those mother fuckers all they care about is them selves if I were you don't got to this place I went to a bother tire store and in less then 5 mins the put a new valve stem with out saying make an appointment fuck big o suck my cock read more

All the Big O tire stores in Yuma are owned by the same family. They claim to be a local family owned business that cares about treating customers right.... I had work done at Yuma Big O tires, questioned some of the work they said needed to be done, so asked for the parts to be returned. All replaced parts were lost and I never saw them again. Some parts that were removed during their work were not put back on like the steering stabilizer. When I asked about that, I was told by the shop manager that Josh, the owners representative wanted proof the vehicle had a steering stabilizer on the vehicle when they did the work.... I will never let them work on my vehicle again. The repairs I was charged for, I do not believe were needed. No bad parts were ever returned to show they were bad? They gave me back a vehicle that was unsafe to drive, missing the steering stabilizer. Shortly after the work they did, I had to remove the rear tires. Wow not torqued to the correct foot pounds.... Had to use a 6 foot breaker bar to remove lug nuts..... never again will I go to Any Yuma Big O Tires!!! I would say this family has profited and ripped off this town enough! read more

Too bad this place is so poorly run because they have a prime location. From observing the operation there is no logic on how they handle the work load. Prepare for a wait. Came in for a flat repair. 2.5 hours later and I'll be back on the road. Because of Covid they are not allowing anyone to wait in the store. Would be nice if they provided outside heaters for their customers. Staff was nice so going to add a star for that. If you have to use this location I would recommend you drop your vehicle and have them call you when done. Do not wait at the location. read more

Updating my recent review on the wheel damage incurred while spending $2300 on new motorhome tires. Finally was able to bring my rig to them for viewing of the damage by their manager JJ! In a nut shell he stated without reservation that "they have no equipment which could have inflicted the damage to either wheel" Essentially implying it was there when I brought the coach in. What a line of BS... I really lost it and will take them to small claims court just to have them explain themselves! Pathetic customer service!! read more

Appointment was useless. On time for my appointment and was told i had one care in front of me one hour and a half seating here and after seeing different cars going in and out i ask again and they tell me the same one car ahead of me. **Update waited here 2 hours and 30 mins sad part is that it took them 10mins for my alignment wonder if they even do anything.. Sorry but never coming here again :( read more

Don't buy anything from big o tires they are the worse and don't back tire issues! I bought 4 new trailer tires from them so I wouldn't have any tire problems, but with in 1200 miles I blew a tire they would not back it up they changed me 20 percent tread wear and charged me again for mounting, balance. Tax etc it ended up costing me $55.00 For tire replacement. After they sold me the tires now they won't make good on the other three . This is the third and final time they have burned me. Don't even deserve a 1/2 star. I will drive a extra 100 miles and pay more before I ever go into a big o store WARNING do not buy anything from big O tires! Rip off no customer satisfaction at all! Stay away read more

I got my tire patched and balanced and rotated. They were so nice and they didn't take that long and they keep me updated on what they found and I really appreciate that .. thank you so much... read more

My first experience here was bad due to poor customer service and a very long wait, but I decided to give them a second chance. I made an appointment the second time and was still in the building for over an hour. Even after they told me my vehicle was done I waited for 10 minutes while they worked on cars that were blocking mine in. I had to go back into the building to ask them for my car. The entire time they were rude, nonchalant, and general assholes. Never going back to any Big O. read more

These guys are great!! Im on a trip from out of town and I had and bad valve stem witch ended with a flat tire, they replaced it for me free of charge. The guys at big o really came threw for me today!! read more

These guys are fair and reasonable. Only charged me 130 for fuel filter swap with my own filters. Fast Update: I asked them to check the coolant because the light was on, they said none was needed. Just checked it myself cause the light remains on. Just had to put 2/3 of a gallon in. I hate when people just lie. read more

This place has gone down hill. No one there used their brain to solve a problem as simple as a "rusted" (picture enclosed) replaced with the correct one. Does it look rusted to you all? The person that helped me said she could've ordered the correct one but it'll take 2 days. They've had my truck since Friday. I was there to get a tire. Tell me why they didn't think to get a hold of me to ask if they could go ahead and purchase the lug nut then? Instead, I get a call today ( 6 days since I dropped off my vehicle) It'll take 2 more days, according to her. I decided to take my truck and I will never come back at this store again. All the good, smart, and courteous people have all quit from this place. Replaced by morons and monkeys. Sad excuse for a place to stay open. I also overheard an employee belittling an older couple. If I wasn't feeling the way that I was, I'd defended them. I had to calm my mind to deal with the simpleness that was in front of me. read more

Big O Tires - Tires Near Me - Yuma, Arizona

Worst experience ever buying tires. Was told it would take 2 hours, 3 at the most. Told manager we had to leave for San Diego, and he said he understood. Had an appointment to bring trailer in at 8:00 am, and when I arrived I was told the "big tire guy" comes in at 9:00! Bought 4 brand new tires and had them grease the beatings. A $750 quote grew to a $1,000 bill. This store gives Big O a bad name - avoid at all costs! read more

People please, please avoid going to Big O tires in the FH. I took my car in to the Ford dealer because I was hearing a noise coming from the wheels. $80 later I was informed that the tires I had purchased at Big O a year and a half ago were all cupping and that's what was causing the noise. I took my car to Big O in the FH where I purchased them, and they informed me that they were not going to honor the warranty on the tires because I couldn't show proof that I had the tires rotated. I told him that I rotated the tires at my Brother's house who has a lift and they said that wasn't good enough. I spoke with the Owner JJ who rudely said the only thing that would cause this cupping was not rotating the tires or bad shocks and they would not honor the warranty on the tires. When I told him that Ford said the tires were bad he got upset and kept repeating himself. I went to pick up my car and was informed by the employee Juan Padilla that I had to sign a document before he would give me my car back. I also asked him if he had rotated the tires and he said no, that they don't rotate tires that are cupping. He also said that on the back of my original invoice was all the exclusions. When I showed the original invoice that had nothing on the back pages to Juan he said he didn't want to talk about it. He then conveyed to me that I had told his boss to F Off. I informed him that I would never have said that and he told me I was not going to get my keys until I signed. I called the YCSO and they never showed up. Then JJ the owner showed up and I asked him why he would tell his employee that I had told him to F off and he said he didn't tell him that. Anyway, in order to get out of the place I finally signed the invoice. The YCSO never contacted me and it was almost 6PM. (YCSO contacted me @ 6:20pm.) Last year while travelling in my RV pulling my Suzuki SUV in Utah, I noticed a huge puddle under the front of my Suzuki. Thankfully I was right next door to a Big O tire store. The people there were great and diagnosed the problem that the axle that I had just replaced at the Foothills Big O was not properly installed and was about to fall out. Wow, I was sure glad I noticed the front differential leaking. Could you imagine what would have happened if the axle had fallen off? Which it was just about to happen. The total bill over $800 was covered by Big O because they said it was improperly installed. When I returned to Yuma the Owner of the Foothills Big O didn't want to talk to me about it. I have 4 vehicles and have always bought my tires and had all my cars serviced at Big O Tire. I have always defended the company because I figured that things happen and have had good service at other Big O tire shops. I have never in my life been treated in such a manner as today. This was it for me, I should have listened to all the other folks that have had terrible experiences with JJ and Big O Tire. Please take your vehicles to some other tire store in Yuma. This place is Bad!! So now I have to replace all my tires with less that 18K miles. Don't believe it when they want to shove a warranty down your throat or give you 4 tires for the price of 3! read more

I took a tire in for a needed patch. Was told that it couldn't be patched and that I needed two other tires too. So far, those things may or may not have been true. But after receiving an estimate, I decided to price check other places. I found another place with a lower price. Big O got my car out of the garage and I left, driving on my spare tire. The other place was 15 miles across town. When I got there, we discovered that the rim of the tire Big O had inspected wasn't put back in my car. I called Big O to confirm that it was there. There wasn't an ounce of an apology from them in the phone call. They weren't rude, but they didn't seem to care at all. No shock or surprise either. It sounded like an everyday thing around there. Drove all the way back and walked in. They grabbed the rim and put it in my car. Again, not a single apology, nothing said to make it right. A 30 mile round trip to get my rim and they couldn't even say one single apology. I won't be back. read more

Don't worry about making a appointment as they do not honor them you are not next in line when you arrive at your appointment time. It's sad to run a business that way. read more