Eric and John are the best! I was going through a real hard time in my life when I was having vehicle problems. These repairs could have really broken me. They were so compassionate and really helped me prioritize what needed to be done first and how I can save on cost! People like them are one in a million and I am forever grateful for how they helped me in that time in my life! I tried to write a review on their app through texts I got but it always took me to an old post I had written before but I'm able to write a new review here and I want their boss to know the value of these two employees at their company! Thank you!! read more

I purchased my first BMW, a 2022 530i and found the entire experience seamless. Nicholas Pandola and Gigi Montalvo were both excellent sales people. All my questions were answered and I never felt any pressure to purchase a vehicle. They wanted to be sure the car was exactly what I wanted. My experience at Bill Jacobs was overall the best car buying experience I have ever had. Yesterday I had an appointment with Nic Cortellini (BMW Genius) to customize all the features of the car and to educate me on the many details and functions of the vehicle. He was extremely professional, knowledgable, thorough and answered all of my questions. He assured me I could always come back if needed for additional guidance. I would highly recommend this dealership to anyone looking to purchase a BMW. read more

I Just purchased my first BMW X3 and it couldn't have been easier! Josh made the experience very easy and stress free! (Very hard to find when shopping for a car). Thank you so much for making my experience enjoyable! read more

Worked with David on my new BMW. Best experience I have ever had purchasing a vehicle. Would highly recommend the entire team at Bill Jacobs BMW! read more

Nick Pandola made this purchase so incredibly easy! I purchased from out of state and drove the car back over 1,000 miles, and I would do it again due to the exceptional service I received. I am loving my first BMW, and my experience with Bill Jacobs BMW was the best car buying experience. read more

I had an excellent experience working with Bill Jacbos BMW, specifically David Reynoso. We were new to the process as this was our first car purchase, but David was incredibly communicative throughout and patient in answering all our questions. He also was very thoughtful in only recommending options that were reasonable for our family needs. Would highly recommend. read more

Dean is a great advisor! One of the best I've dealt with. Very knowledgeable and professional! Will be back for sure!

I can't express enough what a wonderful experience I had at Bill Jacobs VW Naperville. This is my 4th lease, and this is by far the best leasing experience I have had. From the start, Gleb from sales was amazing. I expressed upfront what I was looking for and price range and he really worked hard to get me to a comfortable and happy place. He was always available to answer questions and made it a point to be around when I came in to finalize the process. From there, Shehroze from sales made me feel comfortable every step of the way. He explained the process and numbers, made paperwork a breeze, and sat in my new car to explain how everything operates and answer any questions. He then followed up after to make sure I was still feeling great about my lease. Matt in finance made the signing and payment portion easy and quick. Two things I truly appreciated. I highly recommend Bill Jacobs VW Naperville and it's amazing team. read more

This dealer isn't fair or honest. They completely lied and refuse to honor TrueCar offers. If you go on TrueCar and they give you a quote, this dealership will not honor it. I went in because the saleswoman called me about my TrueCar offer and we scheduled an appointment to test drive the vehicle. After driving the vehicle, I really liked it and was ready to close the deal. I told her that I was paying cash and then she went to speak with her manager. As I was waiting for the saleswoman to come back, I overheard two different salespeople tell customers that the price was wrong on TrueCar. One salesman said that TrueCar didn't include the dealer add-ons. When my saleswoman came back with her manager, he said that the price wasn't correct on TrueCar. I asked why and he couldn't explain the reason. He said they would have to call TrueCar to get the price corrected because the price they have is not the price that come from the manufacturer. I was a little confused because the information is coming from what was listed on the VIN. I'm not sure if it was because I was paying cash and they couldn't make extra money off me with financing or what. Either way, I wouldn't buy a car from them. I know they're in business to make money, but they need to honor the quoted price, especially after the saleswoman called me to confirm. DO NOT SHOP HERE IF YOU EXPECT TO GET A DEAL!!!! read more

Very personable staff. Listen very well. Very trustworthy when answering my questions. My advisor, Nicholas Pandola, was the perfect go between. read more

I see they tried to write a B.S response to my review, my response is simple. Look at their ratings... Lol!!! Enough said. (For the full story read below) Where do I begin... There's way too many B.S dealerships out there, I'm going to add this place to the list. I dealt with a sales person named Hamza, to be fair, I am not going to place 100% blame on Hamza, but I did ask him all the essential questions before I traveled 40 miles (85 miles round-trip) via Lyft. Again, to be fair, there was some confusion with my Certified Bank Approval check, but the service from that point went downhill, quick. I called my bank on the spot, both Hamza and the finance guy spoke with my bank, but none of it mattered. Their finance guy refused to accept the Certified Bank Approval check. Now, it's there right as an establishment, but as a businessman myself who personally manages over $17 million with countless clients and customers, I can not fathom the thought of treating one of my customers the way they treated me. The finance guy (I wish I got his name) was completely unprofessional with his smug, arrogant and dismissive attitude. Yes, there was some confusion between Hamza and I, but quality customer service personnel would have found reasonable way to rectify the problem. How can a customer who is willing to spend literally thousands of dollars at your establishment be treated less than trash??? Bill Jacob BMW dealership is by far one of the most inept customer service organizations I have seen in a long time. I will never attempt to do business with this establishment again, nor would I ever recommend this place to anyone who has worked hard for their money. Don't do it! I posted my review, then I had to come back to it and write more... Is it a coincident that this establishment has barely a 2.5 Star rating...??? I think not! This place is a disgrace!!! read more

We had a great experience at Bill Jacob's BMW with our advisor Harry. We got our second car from Harry, and he made the process seamless from the building process to delivery. We appreciate the attention to detail and the knowledgeable staff at Bill Jacob's. Definitely the best place to purchase or lease a new BMW, and we are grateful to have a great advisor like Harry! read more

This is my first BMW, Omer was my sales, and Jeff(Service Advisor) is always very helpful! I'm glad that he is my Advisor. Jeff is awesome!! read more

Initially we had a fair experience. But after driving our Certified BMW home we noticed 3 tires lost between 10-33% psi. Contacted this firm and they said maybe it was tpms-but without alert it couldn't be. One week later, 3 tires were confirmed to be significantly low again. Contacted company. Didn't seem like a priority to them. We still haven't received our title (they said 4-6 weeks) yet and tires are obviously defective. I offered for them to split the cost of replacement or buy it back. Not a company I would trust buying from again. read more

Great dealership. Large inventory of vehicles. Very professional and beautiful facility. Enjoyed my experience and happy with my new vehicle. read more

So I bought a 2016 X6. I specifically asked that it be financed by PNC Bank. Car was is great shape so I thought all was good. I go upstairs and am signing papers and the finance guy says"oh, you need another 7500$ for BMW financial. I had already given them over 10k in down payment. The whole thing just didn't smell right, but I signed the papers anyway Subsequently I called the GM and he looked at my file and said the dealership never called PNC Bank like I had asked them to. I think the Bill Jacobs team gets an incentive when things are financed by BMW. The GM was apologetic and offered 1 free car detail..(value) 200$. Seriously...that's BS. I'm sure taking my car in for service will be a barrel of laughs and deception. I did call the BMW complaint group and the person I spoke with said she had never heard of Bill Jacobs behavior. Recommendation.....be very careful about buying a car here. I'm going to try the service department once and see how that goes. read more

Terrible experience, time and time again!! Been discriminated against and they had no idea , I was most likely going to purchase the brand new M240. I will take my business elsewhere and will no longer get my bmw's serviced there!! Can't stand that place but went because close to home. read more

I have only visited 3 times since buying a used M5 in December but i've been completely satisfied with their customer service. Mike Collins has been my service advisor and is helpful and sends me text or calls me as needed. My car is in the shop right now and i'll update as needed. read more

Always a pleasure buying a car at Bill Jacobs BMW. The inventory of new cars is outstanding. They had 92 new X5s to choose from. Nick Pandora is an excellent salesman. I have purchased 5 cars from him. Mike Adler ( whom I believe is the business manager) always contacts me a few weeks after the sale to find out if I had any problems. The service department is also outstanding. read more

I am repeat customer of Bill Jacobs. I bought 2019 X3 from them in Dec. The price and finance they offered was great so I came back. We completed the deal over e mail. Only issue I had for the whole transaction was time it took me to sign few papers and close the transaction. I flew from Oklahoma to sign papers and it took two hours. Overall it was pleasant experience. Rajen Shah read more

go see Mik Collins for service always provides great service. Bill Jacobs BMW over all is great and there employees are outstanding

My experience at Bill Jacobs was of the highest quality. I had visited several other BMW dealers as well as dealerships at competitors (Audi, Volvo, Ford) and one of the handful of reasons we chose our BMW was because of our Client Advisor, Husain Sheikhani. Husain not only answered all of our questions, he had no problem addressing any concerns. Each dealership we went to we were met with resistance as well as push back when we expressed the desire to buy an EV or PHEV. In fact, we were shocked at the amount of information Husain knew about electric vehicles in general and where (not why) the BMW offered more benefit vs competing models we were looking at. On top of his knowledge, Husain was not pushy, he took me at my word and did not try to pressure or speed up the sales process. He understood this was a big decision and really treated us as if he was in our shoes. Husain's style and personality made the process easy and with very little friction. After test driving Husain went through the different models and packages they had available, what the benefit was and how other drivers have valued it (even if it was not the best). We went through cost of additional features and he gave us an understanding of maintenance costs on a vehicle like BMW and to ask any questions about warranty/service packages offered with financing to make sure that those everyday issues (flat tires etc) can be expensive but the piece of mind and service offered through warranty/service extensions. While the BMW was not the cheapest vehicle we were most interested in (Ford Mach-E) or the tricker out/longer EV battery (Audi), the BMW offered the most excellent consumer experience. Everything from the tour of the service center, what a repair or oil change process would look like if you owned a car (they pick up your vehicle, leave a loaner with you, service the car then return it) to introducing me to my future service specialist, I was very pleased and felt more than taken care of on top of that, getting to speak to a vehicle specialist about all the features available in my model and how to use them was the cherry on top. read more

Great staff and company. Good hearted people that are amazing at what they do, and constantly strive to be the best dealership in the country. read more

On behalf of Maria K - Husain helped us purchase a brand new M440i and did a fantastic job from start to finish. He is very knowledgeable and a professional salesman when it comes to BMW vehicles. I would highly recommended Husain for any future purchases at Bill Jacob's BMW. read more

Unfortunately, not my best car buying experience. Only came to this dealer because they had offered the best price. Finance department was good, GM was pleasant to work with, sales on the other hand wasn't my favorite and that was from the FIRST point of contact which was when I entered the building. Not sure if I'd buy here again. read more

I'm giving only 3 stars because this place feels a bit divided for me - the sales department is horrible but the service department is fantastic. I've never had a problem with any of the BMW's I've driven until recently.... I had a really bad experience on the road last month and BMW Roadside Assistance, unfortunately, gave me horrible advice. However, the service department was truly wonderful to work with throughout my recent experience and in general, have always been. Especially Deanna - she is a great service rep!! On the flip side, the sales department never ceases to irritate me. Between my husband and myself, We both have great careers, but I am the BMW driver and I make all the financial decisions.... yet everytime I walk in here I always feel like I'm cast aside because I'm a woman. They've even gone so far as to address my husband directly about MY CAR like I'm not even standing there. As if he's purchasing the car for his trophy wife or something. LOLOLOLOL. They've even insulted us to our faces under the guise of making a joke. Not funny actually. It's so disappointing to be treated that way when we've been loyal BMW customers and even have sent friends & family to this dealer. read more

Josh at Bill Jacobs BMW was able to provide me the best buying experience I have ever had. Josh was super flexible as we worked out the majority of the details via email. He was also super detail focused ensuring I got the exact car I wanted. On the delivery day, I was in and out of the dealership within one hour. I felt beyond welcomed and taken care of by everyone at Bill Jacobs. read more

Giving a shut out to Mike Alwin service advisor at Bill Jacobs. He has truly gain my trust. Brought my 335d (White storm) in for service since the engine light was annoying me. He and his team Mike (Head Mechanic) gave me some advice. Mike called me within the day to let me know the car needed 2 Nox sensor ( Nitrogen Oxide), which he was going to replace. The total cost $50 my deductible.. shhh thankful for the warranty. Anyways Bill Jacobs are worth a try!! read more

I purchased a 2015 CPO X1 in September and had an okay experience during the purchasing of the vehicle. While I was there and signing off on the price, they sold the car I wanted to another customer. I will say they gave me a deal on a better model because of that. However, after taking the car home, I found out that I have to pay an additional $400 "activation" fee for my Sirius XM radio. I had asked more than once if the car had this feature. I was told it was Sirius XM capable so as a consumer, I figured that meant all good. No other explanation or details were given. I had previously leased 3 Cadillacs and never had to deal with this activation gimmick. Even after speaking to the sales manager, they are not willing to do the install. I will be taking my car to a different dealership for service. If you are shopping here, make sure you get every question answered down to the details. read more

From start to finish they were friendly and professional. Lauralee handled all my questions. Daniel made the process very easy.

Today I drove from Chicago to Naperville to purchase a BMW. During the price negotiation process they sold the car out from under me... Where's the integrity in that?? #billjacobsbmwsucks #billjacobs #bmwusa #bmw #integrity read more

The sales people here have serious ego issues. Do not expect any type of appropriate customer service or respect. Specifically I would suggest not doing any business with Ino - he will more than likely call you at odd hours and miss all scheduled appointments. If you are going to spend over 65k on a car find a dealership that treats you like a person and not scum. read more

First off, if you're dumb enough to actually buy a BMW (like I was) then you should be warned that you'll be spending a whole lot of time in the dealership for service. Don't believe me? Just checkout the poor fools crowding the service area every morning. Jacobs sold me a supposed top of the line 7 Series for more money than any car should cost. The sales experience was okay, but nothing special. The normal games were played, etc. The over-engineered car drove great when it wasn't in the shop. Jacobs did little to keep it out of the shop and that's where the rubber hits the road. Jacobs customer service after the sale is HORRENDOUS! This is by far the worst dealership I have ever encountered over 35 years of buying cars. Their service advisers are completely incompetent and know little about cars - any cars. They are rude, unresponsive, and have no followup skills whatsoever. Both general management, service management, and even Jacobs Auto Group management are a bunch of self-serving thieves. The mechanics are no better. If your problem doesn't throw a code they can see on the diagnostic system so they can replace some $1000 part, then they can't help you. While under warranty, my Big-Money-Waster spent more than 6 weeks in the shop over numerous visits. That's right, 6 weeks of driving crappy loaners including rentals from Enterprise when Jacobs runs out of cars. Jacobs spent way too much time troubleshooting issues I could see clearly defined on the web forums (showed them some posts to move things along), and then botched repairs on more than one occasion. After I'd had enough, I met with the "troubleshooter" from Jacobs Auto Group who actually told me to sell the car. I did, just not to Jacobs so they could make another fat profit on the used side. Avoid this place (and any other Jacobs dealership) like the plague. Oh yeah, get over your bad self and don't fall for the status symbol baloney of owning a BMW. I went back to a Japanese brand for 1/2 the cost and have had zero problems in 5 years!! read more

After working with a sales rep to come to a pre-determined and mutually agreed upon selling price, I made the hour long drive to purchase my new car. Met with Philip Asiedu, whom I would strongly recommend to anyone looking for a new car, unfortunately he happens to work at one of the most dishonest, rude and undermining dealerships in existence. While everything was great with Philip, in came Tom the "sales manager", who 1st off illegally ran my credit without any authorization whatsoever, then changed all of the pre-agreed upon sales figures. I even went so far as to show them the email conversation chain in which the agreed upon price was stated and he still refused to meet this even though the dealership agreed to it. While one of the other sales managers tried to make amends, I was already on my way back home after an extremely disappointing experience. If your looking to purchase a vehicle, do yourself a favor and look elsewhere or at the very least work with someone else who is not this completely dishonest. read more

All around great buying experience. Low pressure from Harry our sales associate who was very informative. Would buy from them again for sure. read more

Front service (Amir) was slow, a lot of folks with busy work and only one business person (Anna) to help. Once we got to finance speed improved. Amir and Anna were both friendly. Service at reception seems challenged. read more

Bill Jacobs BMW - Car Dealers Near Me - Naperville, Illinois

David Reynoso provided outstanding service when my wife and I leased a BMW through Bill Jacobs BMW. David is extremely knowledgeable about the BMW fleet, professional in the way he conducted himself, and reliable in following through on the information he committed to supplying us. This was the most positive experience my wife and I have had working with a salesperson to find a superior vehicle at the right price. When you go to Bill Jacobs BMW, ask for David Reynoso. You will not be disappointed! read more

Great experience buying my first BMW! We worked with Eddie Acevedo, who was patient and very thorough throughout the whole process. He is extremely sincere and great to work with! I was referred here from friends who have purchased vehicles from different Bill Jacobs dealerships. Customer service is top notch from every person we encountered. Will definitely be recommending this place to others! read more

Stopped into the dealership this morning for info on the X5. Passed in front of two salespeople that never even greeted me, they were too busy carrying on conversations of their own. Finally, another salesperson passed by and decided to ask if I needed help. Never introduced himself or took time out to ask if I had any questions about the X5. Gave me a brochure and off he went! Customer service and first impression will not lead me back to make any purchase or recommend Bill Jacobs BMW to anyone...I'm not saying anyone needs to hover over me but come on a little bit of customer service would be nice. If I'm going to spend $65,000 + at least give me good service. After all, I'm sure all you rude salespeople are on commission. I guess Bill Jacobs BMW is just wealthy and don't need business!!!! read more

The Used Car sale said is horrible. I guess if you are no longer getting your car serviced there or buying a new one, they couldn't give two shits about you and helping you out. We returned our car after leasing it for several years. They made a pretty penny from us believe me we didn't have one of their run of the mill sedans ... Anyway, we forgot to take the IPASS out of it and I have called for WEEKS to try to get it back to no avail. I would rather just get the answer that I am SIL instead of the damn run around. Well no more BM dubs for us, we will just stick with what we have, and it's so much better anyway. :P read more