Excellent service staff! They keep you well informed of your vehicle's status and ensure you are comfortable while you wait. I felt valued as a customer which was the total opposite experience with Audi. Maybe that was Audi's treatment for a woman! read more

This is seriously the best service experience I've ever had. I've had my cars worked on at five different BMW dealers and six independent shops, and I will never take my car anywhere except here at this point. My service advisor, Deanna DiCarlo, gives expert advice (even when I think it benefits me more than the service department), is a fellow enthusiast, and has worked with me on my third BMW now. The sales side is great as well, with an honest and straightforward atmosphere that makes shopping for cars fun instead of annoying. Cannot recommend this place enough. read more

Deceptive sales practices. They tried to pass off the removal of $299 in accessories and payment of fair market value for my trade-in as price concessions. They also refused to even discuss financing with me after the salesman said that I could do substantially better with them than with my bank. I'm a woman, and I went alone, and I think that had an impact on how I was treated. I ended up buying from Motor Werks of Barrington, and I had a very positive experience there. read more

#1 in customer service. Love the service department! The people make sure all your car needs are taken care of. Great, friendly, enjoyable people to work with. read more

I brought my 2011 Mini Cooper Clubman into the dealership for a small repair and was told by the mechanic in addition I had an oil leak in the oil pump solenoid and thermostat and wiring which would cost about $3000.00. I told them I would think about it. I brought my car to another mechanic and even showed them the report from the Mini dealership. The new mechanic could have easily confirmed the diagnosis and offered to "fix" my car. Instead he told me there was absolutely no oil leak and nothing needed to be fixed on my car. I waited a year and a half to write this review in case the second mechanic was wrong. But a year and a half later, there is still no oil leak so obviously the repair wasn't needed. I'm not naive but I still find it unbelievable that people are so dishonest. But it is great to know there are honest mechanics out there too. read more

I've purchased several new BMW's from Bill Earnest at Bill Jacobs - starting back in 1999 - and continue to maintain a great relationship with Bill and the organization. Obviously, an organization can be judged - both positively and negatively - through one experience. Over the past fourteen years, I've test-driven a couple of dozen of cars of all types - new, used - purchased several of them - some off the lot, some ordered, some transferred from another dealer - some leased, some new - and Bill has always provided excellent service, customer care, and most importantly - an understanding of what I'm looking for from a dealership. Bill does everything he can to make the car browsing - and car buying - experience as smooth as possible. He is very respectful, courteous, never obnoxious, and never pushy. I can drop it, ask to check out a car or two, take a couple of drives - and never be hounded. He understands 'car guys' - because he is one! - and stays out of the way when he should, and gets involved when he should. He is straightforward, doesn't play games, and doesn't waste your time. The new Bill Jacobs BMW facility is far nicer than the old one. The few times I've used the service department - only for scheduled maintenance, as my cars have been very reliable - have been very positive. The free wi-fi, coffee, tea, snacks, and nice selection of cars to browse makes the time pass quickly. The two times I requested a rental, I've always had a BMW. Is Bill Earnest representative of all of Bill Jacobs BMW? I have no idea. I DO know that he makes the place better - and as long as I'm interested in BMW's, I know he is the only guy I'll work with. Highly recommended. read more

Great experience! I always appreciate a professional sales team saving me time and assisting with research, test drives, and providing valuable options in my selection of The Ultimate Driving Machine(s) . Bill Jacobs Service and Sales teams delivered just that in my visits. Bill Earnest, is an outstanding, detail orientated, and patient sales professional. He has helped my wife, daughter, and I with a 2008 and 2013 335i sedans (loaded), as well as our 2013 X5 5.0 M-sport. As for the service team, more specifically Brett Nordmeyer: Has been a huge help in accommodating my service needs with pro-active updates and resolution...for over 5 years now. Thank you Bill Jacobs BMW. -Don D. read more

Even though my BMW 335 has cost me a small fortune in having repairs done I wouldn't take my vehicle anywhere else besides Bill Jacobs BMW. The staff is honest, knowledgeable, and take a personal approach to every customer's needs. I live much closer to the dealership in Lake Bluff, but I still drive to Naperville to have my car worked on because I trust these guys. If you're going to have your BMW worked on make sure you ask for Dean in the service department. He'll make sure everything goes smoothly and gets taken care of the first time so you're not wasting your time. read more

My wife and I are searching for a new car and went to Bill Jacobs BMW in Naperville to look at an new X5. Rob Capozziello did an amazing job showing us the a bad a** BMW. Louie Floros the manager was very helpful in answering our questions also. Thanks guys we will be back read more

Bill jacobs bmw is an amazing dealership from the service side, Jeff H. Is always the service guy I schedule with because he's always been very punctual and nice. He knows his cars pretty well and I've never had issues. The sales team is generally okay I've only had one bad experience with them but it was very minor. The financial side though is not that great, they can give you that feeling that they really don't care if they work a deal with you. But everyone else including the mini dealer is just a great experience. And if you like coffee they have a Starbucks machine in there nice sitting area read more

Our service advisor Don P is great. Brought our 2011 X5 in for regular service, told Don we're adding lots of oil frequently. He said he'd check into it, it's possible we might need a new engine. I had a loaner car, like I always get, and while they had our car a long time, we have a brand new engine in our X5 with 87,000+ miles on it under our warranty and we didn't pay a dime. Thank you Bill Jacobs and Don for going to bat for us. This is one reason why we have been loyal customers for over a decade. read more

By far the best BMW service I have received from any dealership in the Chicagoland area.

After reviewing EV cars online for the last year, I decided to closely look at two models I liked. One of those was an i3; from the beginning I made sure salesfolks knew I wasn't ready to test drive their cars and was happy to get my questions answered without making me feel sorry for entering their store. I called ahead before test driving a car, and was surprised that I was under no pressure to test drive a car. Rob and Sam allowed me to take the car out to get lunch and that really helped me with my the final decision. Overall everyone I came in contact with was friendly and had a good attitude towards providing me with a good service. read more

Kelly in sales was excellent in answering all my questions and making the sales process easy and straightforward. Once I got to finance to sign all the papers it took a bit of back and forth but they were patient and disclosed everything I asked and worked with me to get to a final price I was happy with. In and out the same day and very happy with my car purchase. read more

When i go in for maintenance at Bill Jacobs they are completely focused on providing an exceptional customer experience. They offered some snacks when i got out of my car. Drove my loaner vehicle around to me and made sure 100% of my car items were addressed. Actually looking forward to my next regularly scheduled maintenance. read more

Awarding a star count equal to the combined IQ of everyone here. I've so much more to say, but so fed up of losing time to this establishment that I'll never get back, that the prospect of detailing my experiences with them over the years, defeats me. I'll spare you the stories of customer service "no no's", and thousands of dollars spent I'll never be sure were necessary, and instead offer two simple words of advice: STAY AWAY. read more

Be ready to be amazed with their bills without any guarantee of the car issue going away. I went to BMW to get my 2011 535 ixdrive 'Drivetrain Malfunction" issue resolved because of a serpentine belt that broke and some pieces went into the engine. The service advisor tells me that they are confident they can get it fixed, but not 100% sure. They need to do further opening up but think the valve cover replacement and cleaning could do the job. They do the valve cover, checked camshafts, engine timing adjustment and reprogrammed the car to try to check and clean up any particles of the serpentine belt. The fault code doesn't go away which keeps the car on a sort of safe mode. But BMW now charges $1800 to just do this adventure. I start reading about the issue and many folks just say you have to replace the engine if parts of the serpentine belt travel further up in the engine. If Bill Jacobs BMW is such an expert why dont they tell me upfront that this is a lost cause. After spending near $2k they are telling me that I probably will have to change the whole engine, which is a minimum of $ 6-7k outside of BMW and about 10k+ from BMW. The whole car is not even worth that. If you see these issues all the time, why dont you advise customers upfront before they start sinking in money for issues that they know will not get resolved read more

Had a great experience buying a new vehicle at Bill Jacobs. Highly recommend Nicholas Pandola, Client Advisor. He was a pleasure to work with on getting a deal done fast and efficiently. I always dread the mind-games car salesmen normally play in trying to get a deal done. Not Nicolas. He was straight forward. He asked what it would take and then went to work putting a deal together. Initially we were a ways apart in price so he said he would work on it and call me if he could get it done. He was true to his commitment. Called back and got it done. Moreover he followed through on the details until I was happily driving away in my new car. read more

My experience was wonderful! I was taking my car in for a once over before by warranty expired. I was greeted by Mike. He took note of the things to check, set me up with my rental and I was on my way within minutes. The service was exceptional. Mike followed up by phone to inform us of what they were working on and when it would be done. Cary H , did a fantastic job and found even additional items that needed work. Best of all, we were returned a sparkling car inside and out and everything and more was fixed and covered by our warranty.We are a 2 car BMW family and will be back when time for another vehicle. read more

What an awesome experience beginning to end. You can tell it's a family-owned operation. I reached out to Bill Jacobs interested in an Acura MDX they took in on trade and was greeted over the phone by David Reynoso who answered all of my questions and set up some time the following day to come see the car. When I arrived, the car was all ready to go and David gave me some time to look the car over before answering some more questions and joining me for a test drive. He was very knowledgable about the vehicle even though it wasn't a BMW product which showed me he did his homework. Once back at the dealership, we went over my trade in appraisal and the numbers for the Acura. I'd describe that interaction as "effortless". They gave me a reasonable offer on my trade even though it needed some work, made concessions on my purchase and we settled on a price in no time. Zero haggle whatsoever. I'm thoroughly satisfied and look forward to working with them again in the future. Special shout-out to David who was very professional, considerate, kind, patient and incredibly service-oriented. I even forgot my iPass transponder in my trade and they got it shipped to me right away. Go-giver through and through. Thanks, guys, it was a pleasure! read more

My experience at Bill Jacobs BMW has always been great. Purchasing vehicles and my service experience have always been smooth and pleasant. Unfortunately, I am upset about a recent service episode that happened with my 7 Series in the service department. I purchased my 7 series from Bill Jacobs a few years ago and have an extended warranty that takes it to 100k miles. I took the vehicle in recently for the 60k mile service and the adaptive head light malfunction that was in the dash. I was in a hurry as I always and dealt with Mike Collins in service who has always been courteous and professional. I left with a loaner vehicle and was notified an hour later by Mike that the LED head light bulb needed replacing and it would cost in excess of a thousand dollars and would not be covered by my extended warranty. I told him to just replace it I did not have much of a chose. I was notified the car was ready to be picked a couple of hours later. I did not have time to while at my office to pick it up and told I would pick it up tomorrow. I sent my assistant to pick up my 7 series and pay the next day. He was in shock when he said that the 60k mile service was in excess of $2,500 and with the light bulb the total bill was nearly $4,000. Upon finding this out I had sent an email that has not been returned asking for a breakdown of the services provided which has not been answered. I then called two nearby BMW dealerships and asked what 60k mile service would cost for my vehicle and was quoted a third of the price. This was outrageous the fact that I was overcharged for my service! I will not be purchasing a BMW from Bill Jacobs again and will consider switching to Mercedes or Audi in the future if this is not rectified! read more

Bait and switch sales tactics. Not upfront with pricing. Raised their price by $3,000 on a used BMW from what their internet price was after inquiring. Would not recommend if you don't want to get ripped off. read more

Let me start by saying they miss diagnosed my car. That's my first issue. The day they said it was fixed you can come pick it up, I'm driving to work and it starts stalling out again. I Had to drive on the 355 on the shoulder with emergency lights on. As soon as I get to work I called to tell them that my car was not fixed. Their replay was for me to get it towed back. I Just spent 1300.00 and you are not going to come get my car that you didn't fix. WoW! Great customer service! So I get my car back to the dealer. A couple days go bye and they THINK it might be sensors. That will be another 190.00. Wait! what? Your going to charge me more! So I go in to the dealer to talk to a manager. As the girl behind the counter is trying to get a manager the manger calls back on the radio saying "I'm going to lunch tell him I'll be back in 20 minutes" WoW! Again great customer service! So I take my rental and go home. Come back two days later to talk to a manager this time they are all on a conference call had to wait over thirty minutes. I was so upset I just paid the 190.00 to get my car back. Here is the kicker they left 5 miles of gas in my tank! My words of advice NEVER TAKE YOUR BMW TO THAT DISGRACE OF A DEALERSHIP. Bill Jacob thieve! read more

This is my second BMW from Bill Jacobs, we are now a two BMW family! Mark Graffagna and Don Pawlik are the reason for my return and also the reason we decided on a second BMW. If you are like me, you dread purchasing a new car! Mark made the entire process, simple and painless. I have no doubt that we will be back in the future! read more

Made an appointment to have my car repaired but when I arrived at my scheduled time they didn't have the part. Set up another appointment confirmed the time and was told they they had the parts when I arrived they didn't have the parts. I will be raking my business to motor works in Barrington. read more

Overall, I had a pleasant car buying experience here and am extremely satisfied with my brand new 2016 BMW. Everyone from the sales associate to the business manager were super patient and helpful. My only critique would be that there was a long wait period between negotiations and the signing of final paperwork. That said, the car was worth the wait! read more

Today I bought my first BMW. Kerry Cunningham guided me through the process, answered all my questions, and dealt with the rest of the staff for me. Kerry and Leigh Martino (her nametag says "Genius") showed me all the features and how they worked. They turned a stressful process into a pleasant experience. And the car is great! read more

I had a great experience working with Daniel Dolce. He came through with a very fair price on a X3 which got me in the door. When I showed up I was a bit disappointed with the exact car as it had some scuffs and scratches on it, but Daniel was able to find another X3 with upgraded packages that I liked even better. He had great follow up throughout the process and I never felt pressured into anything. I'd definitely buy from Daniel again if the opportunity arises. read more

I have purchased three cars from this Bill Jacobs location. During this last visit we went in and a young man of the name Lee Gibson was very attentive. He was courteous enough to ask if we wanted to wait for our last sales person, however, we told him we were interested in pursuing our business that night. Unfortunately the auto industry has had a "bad" reputation for years; and as a consumer we walk in with our guard up. While we still needed to make sure we were dotting "i's" and crossing "t's", Lee Gibson did make us feel he wanted to sell us a product we were looking for; and felt we were getting the best for our money. My advise to Lee, don't let the system change your ways; you will always earn more when your honest and caring for your customer's needs and pocket book. Thank you Martha GW read more

Bill is a sales person at Bill Jacobs BMW and recently helped with trading in my Ford F150 for a used Audi A4. He was extremely helpful in the process and we continue to remain friends. I hope our relationship lasts for a long time and we continue to do business together. I was extremely happy with my decision to work with Bill Jacobs. read more

I hate to buy cars because I find the experience exhausting, but Bill Jacobs BMW made it easy. They are very professional and made the car buying and trade-in process extremely efficient. They also made a very fair deal with me on my purchase and trade. They took care of the little and big things, like providing me a trash bags as I was going through my old car figuring out what I wanted to keep and discard. They also beat my credit union's interest rate by nearly a full point. Big thumbs up to Ino who was extremely professional and took the time to educate me on aspects of the BMW I purchased, which were new from my last BMW. I highly recommend them if you're in the market for a new or pre-owned BMW. Dave read more

Just bought my first BMW and couldn't be happier, thanks to the amazing service I got at Bill Jacobs BMW and Gabriel Jarquin. Gabriel is one of the reasons I got a new car because of his unparalleled knowledge of the cars, friendliness, customer service, and attention to detail. As for the dealership, its awesome. I live close to Chicago and work in the city, but will never hesitate to drive to Naperville for all of my BMW needs. The test track was off the charts, one of the best test drives I've ever taken. Definitely see Gabriel at Bill Jacobs BMW if you're planning on buying a new beemer! read more

I recently purchased a BMW 535i from Bill Jacobs BMW, I found the salesmen (Rick Ayash and Nicholas Pandola) very helpful in assisting me in the purchase of my new automobile. Both gentlemen were very professional in describing the features and benefits of the car I was interested in. The negotiation process was very pleasant, not at all high pressure. Once the purchase was made they did everything they could to move process along, and anticipated my needs in becoming familiar with the car. Again, I would give very high marks to both gentlemen, as they represented the dealership with integrity and professionalism. Thanks again, Randy read more

This place is a scam! Do not buy from here! The way they treat customers is horrendous. You would think if you are spending $40k for a car that you would not be lied to and ignored! Avoid at all costs, unless you want to be ripped off! Also, the reviews on their website is a scam. I was told that I could not contribute to them. Hmm, I wonder why. read more

A truly great experience with folks at Bill Jacobs BMW. Very easy and pleasant process of getting the car I wanted at the price I wanted to pay. Highly recommended! Great looking facility! I will be back for service for sure! Thanks guys! read more

I had the BEST experience here. From start to finish, I worked with kind, informative, reassuring, patient, and honest employees at Bill Jacobs. I was shocked to see some of the (negative) reviews online, but know that management has recently changed and the new manager is amazing. The employees here made me feel comfortable, never pressured, and I learned more about the car I was interested in - and its warranty - than at any of the other three BMW dealerships that I looked at before Bill Jacobs. Everyone who I met with took their time with me, and were each very patient and helpful with all of my questions - no matter how routine or insignificant. Buying a car is a big deal, and the employees here really understand that and address all of your questions and concerns. The prices were also the best here out of the dealers I went to before, and trading in my previous car was very easy. The appraisal process for my traded-in car was thorough and fair, and the associate sat down and went through it with me point-by-point. I've had bad experiences in the past where dealers I've called that are 1+ hour(s) away agree to hold a car for me, only to have it be sold before I arrive. Here, I called about a certain car, and it was cleaned up and waiting for me when I arrived. I've also felt pressured about looking at cars I'm not interested in - both in terms of model, year, options, etc. At Bill Jacobs, the employees were really there to help me and had my best interests in mind, rather than their own. I feel really good about my purchase and would not hesitate to recommend this dealer to family, friends, and strangers in the future. Overall, it was a great experience, I have no regrets, and will definitely be a Bill Jacobs customer in the future. If you're even THINKING about getting a BMW, go here first to get an honest picture of the current market for BMWs, what the available features are and how they work, and to best understand the financing and warranties available. read more

Bill Jacob's BMW service department has been great to deal with! Quick to get the car in to find any issues. Service Advisor, Lindsey Drugan, kept me informed of the progress throughout and took care of dealing with the extended warranty company (from another dealership). read more

I recently bought a 2009 BMW X6 and took it right in to Bill Jacobs. My Service Advisor Lindsey Drugan immediately helped me out with getting service up to date. She provided answers to all my questions and gave daily updates, flexible scheduling, and a seamless loaner vehicle. More issues arose a few weeks later and she got me right in to get the repairs fixed. She was responsive and very clear by explaining all the work done in detail. The customer service shown by Lindsey has been outstanding and I look forward to working with Bill Jacobs on all future service needs. -RJS read more

Very disappointed in this dealership and the customer care I received. I had been communicating electronically with Dan Loose, the general manager, about a vehicle I was interested in purchasing. We negotiated a price of the vehicle in question and I received an email from him confirming said price. I went out of my way to go and sign all the paperwork, thinking everything would be taken care of. When I actually made it to the dealership, I was told by Dan that he cannot honor the negotiated price and was given the runaround. Unfortunately, this is the general manager of this facility, so obviously the facility cannot be trusted. When you receive a personalized email from the GM, one would think he would honor his word, especially since it was given to me in writing. Needless to say, I will not be returning to this dealership not will I recommend it to others. Very poor customer service. read more

It's fun going to Bill Jacobs BMW. I have purchased two new vehicles there and they treat me like family. This time I waited for my oil change and scope and perused the showroom. My sales person, Nancy Schmitz, gave me a sneak preview of the new Seven Series; I can't wait for one. My service writer Mike always gives me and my X3 the royal treatment; this time was no exception. The other staff speak to me whenever I am there, even when I am just kicking tires. read more

Bill Jacobs BMW - Car Dealers Near Me - Naperville, Illinois