I purchased my home in 2021 and was with this agency until March 2026. For the first couple of…read moreyears, everything was fine, but over time the customer service declined significantly. When I reached out for help reviewing other insurance options to lower my rate, I either received little assistance or no response at all. In February, I contacted them again about reducing my premium and never heard back. There was also a concerning situation where the agency attempted to speak to my mortgage company on my behalf regarding my legal name, which I did not request and found inappropriate. In March, I received a letter stating that my insurance carrier would no longer be contracted with this agency, yet I received no proactive communication or guidance from them during that transition. I ultimately switched agencies and insurance companies on my own. Despite that, I didn't hear anything from them until April 29th. Overall, the lack of communication, delayed responses, and handling of my account led me to lose confidence in their services.

From the owner: Beat Insurance Services, LLC. does NOT shop on price alone. We are educated licensed sales agents…read morethat are here to HELP you (the consumer) to find the best policy from the best carrier, with the best coverages for the best rate. We do not ever cut corners and we shoot it to you straight. We will not ever tell you what you want to hear just to make a sell. We could care less about the "sell," we just want to inform you so you know exactly what you have and what you are covered for when the worst happens. We have over 40 different insurance carriers so that we can shop your insurance policies with some of the industries best. Let us help you with your auto, home, business, life, boat, classic car, rental property or whatever you have today. You will be happy you did. I promise that.

Amazing service and great customer experience. Saved us over $1,800/year on auto and home…read moreinsurance. They can shop rates and review options in a simple, understandable way. Highly recommended!

From the owner: NIB is an independent insurance brokerage firm offering personal and commercial lines products…read morethrough over 40 top-rated carriers. Our advisors are client-driven, not carrier-driven so we can customize plans that best fit our clients' needs and budget.

She is the best insurance agent she takes her time about getting you the best insurance coverage!…read moreShe takes her time and answers all your questions! Her office staff is amazing! I would definitely go to her and trust her for all your insurance needs

Tawni has already been very helpful with all of our policies. We have been with this office for…read moreover 10 years I believe. We have had excellent service with all claims. Would defiantly recommend this agency.

This office is amazing! Jay, and his knowledgeable staff, are always friendly, ready to help, and…read moreefficient, with great follow through. I've never had an insurance company that treated me with such respect and care, I'm not a money sign to them. Everyone is treated like family!

Horrible service! Raised my rate to double the initial quote without telling me. Absolutely worst…read moreexperience ever. I regret recommending my mother to their agency she is filing a lawsuit with the state of Texas for other problems of her own and the agency.

Hail storm hit our home in Keller on a Friday, Saturday claims were in. Auto repair business…read moreassigned, car taken in and was totaled. Sunday did my on line shopping, Monday had my new car. In less than 30 days new roof, all repair's completed. Because I used a class 4 shingle and ridge vents, my annual payment dropped by over $800. Aaron and team put their best foot forward and ran the entire race with me.

I have been in business with Mr Reeves since moving to Texas over three years ago. And while three…read moreyears isn't all that long, i do believe I've shown some loyalty as a customer. I've never been late on a payment, as i opted for automatic payments to receive the discount. Several times now I've been shocked by the amount debited to my account. When i call this office for an explanation there is always something such as "a multiple car discount was removed from your account" (which i haven't had multiple cars on my account for over two years, and this excuse has been used twice already when payments jumped drastically) or there's been an adjustment to your premium due to this reason or another. I've never been given a heads up there will be higher payments. I've been told several times that an initial higher payment was taken out, but the next few will be lower, only to be surprised again the following month. The only reason i haven't changed insurance companies yet is because i have enjoyed the coverage and i hate changing companies, as i prefer a long-standing business relationship. Unfortunately, Mr. Reeves seems to not care about this at all and offers no help and no understanding how some people live on a budget despite multiple attempts and pleas to have him provide a more stable payment routine. I am extremely disappointed with this business and it is not at all what i knew of state farm businesses in previous states I've lived in.

Such great customer service! The boss himself would practically drive across the country to fix…read moreyour problems. He sets you up with as many perks* as he can. 10/10 would recommend to anyone in need of insurance.

From the owner: We have access to most of the major carriers in Texas and can typically tailor insurance to your…read morebudget.

Lexi helped me with my international and she was awesome. She was very nice, professional, and…read moreefficient. Thank you.

The agents don't care and they easy to let u go. will cancel all my policies because their…read moremembership

Never met the agent but the ladies who run the place do an amazing job taking care of us. My thanks…read moreto Zharia for all the excellent customer service!

I have been insured with State Farm for over 3 years through James Vandespyker. My experience with…read moreall of the staff has been pleasant and smooth. Crystal, Zaria, Linda and James are always there to answer all of my questions and concerns. Excellent customer service all year around and I would highly recommend make a switch to State Farm by contacting this branch, you will be glad! Thanks to all of the staff members!

If I could give 0 stars I would.. HORRIBLE.... Charging $500 a month for LIABILITY insurance…read more... Trying to take advantage of people.... I seriously cannot stress to you more DO NOT GET INSURANCE THROUGH PROGRESSIVE. I called to get the price lowered only for them to tell me they have to up the price because my boyfriend lives with me now...... it's fucking car insurance. THIS COMPANY IS A SCAM!!!

Jeremy and his staff are extraordinary in education and customer service. I understand why I have…read morethe coverages I have, and that is important to me. He keeps in touch and proactively reaches out to keep my insurance up to date. When I need something it is always taken care of quickly and professionally. I recommend Jeremy to everyone I know. Most of us have saved lots of money too! Jessica