Macy was forgetful and pushy for upselling. overpriced cafeteria food This BJ's is a huge letdown. The inside is your average BJ's, which is not an issue; just nothing special. Darker lighting and tv's everywhere. The hostess team were friendly and quick to seat us. Our server was Macy. If sales were her job, shed be great! Every time she was at our table she was sure to hit us with upsells. The way she words things is a bit sneaky to me, which upset me once the bill arrived. For nachos she said, "which mean would you like?" instead of something lie, "would you like to add meat?" The former to me indicated a meat is included, as opposed to the latter, which is clearly stating meat is extra. I understand I could have checked the menu for clarification, however, still sneaky to me. Macy was also the kind of server who gets a few things done, then forgets about the table, unless it was time to upsell for maybe a dessert?! Very annoying, especially when she forgets to bring items when asked multiple times. For the food, super underwhelming. BJ's has turned into overpriced cafeteria food. The BBQ chicken pizza felt like it was microwaved chicken breast with a microwaved pizza crust. The tri-tip on the nachos felt like they bought Jack Links jerky bits and sprinkled it on the nachos. read more

BJ's Restaurant & Brewhouse - Breweries Near Me - Phoenix, Arizona

We ordered takeout on a Monday night. We had pepperoni pizza, veggie pizza, and chicken tenders. The chicken was okay but the pizza was terrible. I wouldn't recommend. Very thin, didn't taste good, and looked terrible. read more

BJ's Restaurant & Brewhouse - Pepperoni - Breweries Near Me - Phoenix, Arizona

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I have been to the BJ's many times over the years and they never disappoint. Whether going for a family dinner or drinks with friends, it has always been a great dining experience. It has an extensive menu which ensures there is something for everyone! I had the salmon with rice and broccoli that was cooked to perfection. Others in our party had the jambalaya which they said was spicy, but very good. My daughter had the veggie burger which she enjoyed and two others in our group split a deep dish pizza. The food was so good and the portions were generous, so no one had room for the Pazooki's. We have had them in the past, and they are delicious. They even have a gluten-free option! The service was very good. Our server was attentive, but not overbearing. The restaurant was crowded, it usually is when we go there. But we had a reservation and were seated immediately. It was a little bit noisy, but we were still able to carry on conversation and hear each other. read more

BJ's Restaurant & Brewhouse - Salmon with rice and steamed broccoli. - Breweries Near Me - Phoenix, Arizona

They just stopped doing NFL games at BJs which is horrible. They will only show major network games nothing on NFL network or peacock or Amazon. Happy Hour stopped at 6 now instead of 7! Horrible management decision and you will lose me and other freqent guests. You need to listen to the leople who pay you money to eat and relax. Staff at bar is amazing ! Amber and Brandon are awesome and so friendly and attentive! read more

BJ's Restaurant & Brewhouse - bar - Breweries Near Me - Phoenix, Arizona

We were staying in town and went to this BJ's for dinner. Brittany was our amazing server. We went with her suggestion for the prime rib sandwiches and baked potatoes. So good. She was so efficient and polite. I had to give her props. read more

Food is okay, nothing special. I do like their Strawberry Lemonade! Service is slow. For some reason, BJ's is packed on Monday nights?? We've been twice on a Monday night and it's always popping. We like that they have their own beers, make their own sodas, etc. read more

Just left from here and it was ok. I ordered a Santa Fe salad and all my avacado Pieces were black very disappointing. Ordered a strawberry mojito and it was bad had to give it back and ordered a regular mojito and that wasn't that great had better. Asian salad was good the beef brisket burger was good but not a lot of fries. Kicking chicken sandwich was good and that came with a good amount of fries. read more

service was great but silverware was disgustingly dirty when given to me .There were streaks and small chunks of food . read more

BJ's Restaurant & Brewhouse - Breweries Near Me - Phoenix, Arizona

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I took my family out to BJ's today for what was meant to be a nice dinner treat. Unfortunately, our experience fell far below expectations. I've enjoyed BJ's in the past, but the quality we experienced this time was concerning--both in terms of taste and especially food safety. Several items were served at room temperature, including meats and soup that should have been hot and fresh, as advertised. Food safety is extremely important to me, particularly when I'm bringing my family out to eat, and this visit made me question whether proper standards are being followed. For a bill totaling around $80, we expected a meal that reflected care, freshness, and basic quality control. What's disappointing is that these issues are preventable. High-quality food and consistent service are what bring customers back--not just alcoholic beverages and desserts. When a restaurant invests in well-trained staff and maintains strict oversight on the food they are serving, the positive word-of-mouth follows naturally. If anyone from upper management or corporate reviews this, I genuinely hope you take a closer look at the quality and temperature control of the dishes leaving the kitchen at this location. Many families, including mine, don't dine out often, so when we do choose to treat ourselves, the experience matters. Today's visit left us disappointed, and I hope improvements can be made so other guests don't walk away feeling the same. read more

Good hamburger. Better service this time. I like being able to put your name on the waitlist before you arrive. I also liked being able to get a side of asparagus instead of fries! The burger was cooked well. read more

BJ's Restaurant & Brewhouse - Breweries Near Me - Phoenix, Arizona

Love This place. Affordable while being a bit upscale. Lunch was great a salad and a individual serving of deep dish pizza. Go for dessert for sure! Once you go you will know! Always great service, great food and nice atmosphere read more

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Picked up a burger and sweet potato fries from here after a very long day. Very good. I will be back

We were sorry to see the all you can eat soup and salads variety is no longer on the menu We came in for dinner Thursday and had the Ribs dinner full rack special for about $22 It was good and we had Caesar salads and potatoes with it Caden had the kids pepperoni pizza and liked it read more

BJ's Restaurant & Brewhouse - Breweries Near Me - Phoenix, Arizona

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Ugly services. Closes at wrong time Never return. Refused to sit at time set ......needs adjust read more

BJ's Restaurant & Brewhouse - Time. They close - Breweries Near Me - Phoenix, Arizona

The food was great! We ordered chicken potstickers, sally fields strawberry salad and chicken bacon ranch piadina. Our server was very friendly and gave us several suggestions. She was on top of refills and checked on us regularly. It was a good dining experience! read more

1st time for me. Hannah was our server. We had the poke, Brussel sprouts. Pot stickers, for our appetizers. We had the brisket burger, wings and French dip for entrees. Everything was great, French dip was just ok. Dissert we had a trio of brownie, chocolate chip cookie and strawberry shortcake, all 3 were amazing. Hannah was incredible. I really enjoyed my visit here and hope to be back soon. read more

The restaurant was jampacked upon arrival. We were immediately greeted by a lovely waitress. There were a few hiccups throughout the evening with the food however, there was a good recovery. One of the soups ordered was not hot, and another entrée was wrongly entered into the computer system, which caused a tremendous delay in the delivery of it.. however one of the restaurant managers was kind enough to comp an item, and offer desserts for the entire table which was a remarkable gesture of good faith. The menu is huge and offer something for everyone. It was a lovely evening in the company of good friends. I just wish the waitress hadn't been so pushy and trying to to upsell throughout the evening. I know she was trying to do her job the best she could, but I find this tactic, exhausting and unnecessary. read more

Terrible and they are going to blame Uber for this... Thanks, Stephanie the manager for passing the blame. Loaded mashed potatoes? Where are the croutons & cheese for the Caesar? UPDATE: Thank you, Rachel, for making this right. You earned our business back. read more

BJ's Restaurant & Brewhouse - Thanks for the loaded potatoes and no croissants & a sprinkle of Parmesan cheese - Breweries Near Me - Phoenix, Arizona

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Great food, great service, great atmosphere!! Has the Strawberry Salad and my son had a Club. Very good food and service.

My daughter in law and my granddaughter and myself had lunch here today. What a let down. I had the bacon guacamole burger with fries. The burger and fries were cold not even warm! I didn't want to send it back because we had other places to go. What a total disappointment. Lunch for three for over $100.00 and way below standard service! read more

It's understandable to be frustrated when you're told there's a 30-40 minute wait, only to see other parties of similar size seated before you. But that's not my main concern. The hostess tonight was snarky and unwelcoming. When we were finally seated, my pregnancy belly didn't fit comfortably in the booth. I politely asked if we could be moved to a table, but was told they couldn't accommodate us because I hadn't requested one in advance. I hadn't realized how small the booths were, and the hostess never asked about seating preferences. Overall, the staff just wasn't kind or accommodating. They wouldn't provide an updated wait time or help us find a more suitable table. Very disappointing. read more

Wonderful and diverse menu, tasty preparations, and outstanding service. Great for groups, great happy hour!

Excellent service, excellent service. Large portions very well prepared food. I had the chicken tortilla soup and tomato mozzarella salad... outstanding! read more

Melissa is a great bartender ! Food and service amazing ! You are lucky to have her as your employee!

Jayce is fabulous! We needed to personalize our orders and he was so patient, cordial and efficient. We are regulars in the bar area and will ask for Jayce's table if possible. We both had Brewhouse Power Bowls with Salmon. Jayce is an asset!!! Shawn and Pam. read more

Stopped in for lunch on 12/24/22 and it wasn't terribly busy which was nice because I was able to be seated right away. I ordered a diet Dr. Pepper w/o ice and while it appeared w/ice, everything else, including my odd lettuce allergy was correct. No, I didn't send the drink back because it had ice in it because in the bigger picture of it all, it wasn't fatal. Friendly staff. Quick & efficient. No pressure to order or to hurry up & finish. read more

BJ's Restaurant & Brewhouse - Menu - Sangria Flight???? - Breweries Near Me - Phoenix, Arizona

The food is really good. Service is very slow especially when there's not that many customers.

This is the worst experience ever. I asked for my lemonade and never got my lemonade. Then my friend asked for a Pepsi and only got ice, then he asked for a Pepsi with NO ice and he got a ton of ice‍ Any way nice job BJS you disappointed me‍ I will be sure not to come here next time. read more

Honestly downloaded this app to give a little shoutout to Justin. He is hustlin' he is kind he really made me and my dates night. Food was perfect and the vibes were perfect. Great job Justin! We see you! read more

Although our dinner didn't go as planned with dishes breaking and us ordering a dish we couldn't eat our waitress was absolutely amazing. Laura C made sure we were okay after dishes broke around us and was able to move us somewhere where we would be more comfortable and was able to help us with our messed up dish. She made the environment feel extremely welcoming and checked in on us as much as necessary. I hope everyone has a Laura as their waitress!!! So so sweet :) read more

It pains me to write a review like this for a beloved restaurant where I used to work in my younger years -- back when kitchen staff took pride in their jobs and the food they served and would never in a million years let burnt-to-a-crisp pizza leave the kitchen let alone serve it to anyone; and when managers actually kept their word in rectifying situations. I've always loved eating here and raved about how amazing their pizza WAS; and I would even gladly recommend it to family and friends but, sadly it seems there are no more standards for their pizza. My family and I have ordered a pizza from here several times in the past year and it was okay-- not as great as I had remembered it while working there, but we still came back for the whole experience. Unfortunately last night was probably our last time dining with BJ's or ordering food. We ordered a large pizza -- half chicken bacon ranch, half cheese -- and when I say that this pizza was burnt, I'm talking BURNT! Not only that it was burnt to a crisp, but the toppings were so scarce that the crust underneath the toppings showed through and that was burnt as well. The pieces of bacon looked like tiny pieces of charcoal and there was barely any cheese at all. As much as I tried, there was nothing I could salvage from this pizza. I immediately contacted BJ's and spoke with management who assured me they would have a word with their kitchen staff, and offered a gift card to make up for it. Everyone has "off" days so I accepted and thought we could have another opportunity to have this made right but sadly the manager just gave lip-service with zero follow-through. I no longer recommend BJ's to any family or friends from the horrible experience we had, not only with food but lying management -- so why support such a place? There are much better options at Desert Ridge that treat you better and serve edible food. read more

I came here when my mom was in town. Our service was great, she and her trainee were always checking on us. They have lots of options on the menu that cater to everyone. My Buffalo boneless wings and bloody hit the spot! It's located at Desert Ridge, so after lunch there was lots of places we could go shopping. read more

BJ's Restaurant & Brewhouse - Buffalo boneless wings - Breweries Near Me - Phoenix, Arizona

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We've been here several times, more often for drinks than food. We recently came in with the whole fam (my wife and I plus our two toddler-aged daughters). Service was very friendly and prompt. Crayons and coloring pages (kids menu) came out quickly, as did munchies for the kids - goldfish crackers and fruit. Nice touch, they liked that. Large and varied menu, nice drink menu with good beer options. My wife had a poke salad, I started with a clam chowder followed by a steak. Fodd was pretty good, overall. Steak was a bit dry. Our kids enjoyed their (Kraft) mac n cheese. We saved room for ice cream for dessert. This place is close by, the kids enjoyed it, and the food is decent. I'm sure we'll be back. read more

Enjoyed their food. The staff is always nice. Service is always fast. Would definitely recommend. read more

BJ's Restaurant & Brewhouse - Italian Chicken Parmigian - Breweries Near Me - Phoenix, Arizona

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The food was ok and the service from our server was great... however I had a $100 gc and they couldnt help me make it work even showing it all was clear , the problem was the manager never ever came to speak to me about it .. the poor server was left to try and deal with it and wasn't getting any support.. so if you ever go to this location and use a gc be prepared to pay with a different type of payment considering Jon the manager is obviously too busy to deal with handling it , but it not checking on the kitchen since I couldn't even eat my salad due to the brown lettuce... Every time we try BJ again we are reminded why we don't eat here! read more

The food is very basic. Nothing extraordinary, minus their pizookis. On my visit I wanted to order a seasonal beer that was advertised at the front of the restaurant and listed on the beer menu, but the waitress told me it wouldn't be served for another week. Disappointing. I went to order a different beer and they were sold out of that beer, too. I ended up getting a Snakebite and it was "eh." There are so many fantastic restaurants in the Desert Ridge area, so I say to save your money and go elsewhere. They do have friendly staff. read more

Other than a very inefficient hostess stand this is a great choice to gather with friends. The manager was quick to resolve our reservation situation and had I known while we were there the texts I received that we missed our reservation it would have just added more fuel to an already explosive situation. (And we weren't the only ones) Our server was fantastic, food came out fresh and well timed. With so many choices in the area I see why they struggle if you don't even feel heard or valued. read more

This was my second time at BJ's and I was dining with a friend that is a Veteran. On Veterans Day, Vets eat free and I really respect that BJ's honors US vets. It means a lot that they acknowledge the vets. I ordered Caesar salad and an Alabama Sunset drink. Both of my items were good, I really liked the drink. The mix of fruit juices was especially nice. My friend ordered the Mushroom Swiss burger and fries and they were good too. BJ's has a comfortable cozy atmosphere and I felt safe. The staff wore masks and were very friendly, tables were distanced and they gave a nice selection to choose from on the menu. I didn't feel rushed and was able to enjoy my meal unlike some restaurants. I will go to Bj's again in the future. read more

BJ's Restaurant & Brewhouse - Mushroom Swiss burger - Breweries Near Me - Phoenix, Arizona

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Service is quick without being overwhelming. Food is yummy and in big portions. It's a bit loud but you can still hear your tablemates talk and the decor is solid brew house with a window on the brewing area. read more

BJ's Restaurant & Brewhouse - Fresh mozzarella and tomato salad and bread sticks. - Breweries Near Me - Phoenix, Arizona

The food is excellent. The service is fantastic. I do not think they're using the same supplier for their steaks $31 for filet mignon with salad and a baked potato that's a great price, but I don't think it's the same steak .raised the price and bring the old steak back The pizza is excellent cheeseburgers are great. Chicken is great once again the services is unbeatable. . You need to do supplier for steaks.. read more