When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!

This review is most specifically about an employee at this location, Julian, and less focused on…read morethe company or its services. I have had TiVos for decades. They are no longer relevant technology in today's world. I had been working with Xfinity for some time to determine a path forward. The app is difficult, the chatbot is difficult and phone calls to customer service are difficult. Eventually, they sent me a new device which wasn't what I wanted. I had to return the device, so I went to this location. I explained my situation and Julian was very polite and understanding and offered many different hardware options as we discussed what I was looking for. He discussed with colleagues and called support to help address my needs. Ultimately, the technology which I prefer is no longer supported, but he was very supportive as we reached this conclusion. Thank you, Julian.

It's not possible to give a zero star but this store deserves it. He gave me the router and modem…read more When I asked for the other equipment he said he doesn't have it. When I asked him where I can get it he said he didn't know. When I asked him how should I find out he didn't know. Talk about unhelpful He said his name is "B". How do you hire people like that comcast/xfinity? When I get home I'm canceling my order. I'd rather have slower speeds than deal with these people

I was just in the Monterey location, and Thai was able to help me out…read more He is very knowledgeable about the products and plans and helped me with my situation. No Riff-Raff with Thai. He won't waste his or your time. Have him look over a plan that will fit you and your family needs.

It is unfortunate to say, Saturday, May 2nd 2026 I witnessed an employee and manager (both…read morebilingual, Spanish) disrespectfully speak down to a customer. They laughed at her, raised their voice at her and informed her if she didn't like the service to basically go elsewhere and or call headquarters to complain and told her to do their job as they laughed at her. The customer was shocked The customer replied- why are you rushing me, speaking down to me, not caring to assist and raising your voice at me. Very disappointing, NO accountability and poor customer service. I hope this scenario is reported and the manager/team member are evaluated for their capacity to assist in customer service. We have many options for services elsewhere. Yet, we choose Xfinity. I hope these employees realize they have a job due to us, the customers.

Do not go with Frontier. The worst internet connection, lack of customer care and follow up with…read moreANY issue...and we just had a call escalated after 1hr 50 minutes of having a technician attempt to trouble shoot the issue of slow-no internet. The "supervisor" was not listening to our issues and concerns and then said we were not using the proper speed test (even though we told him multiple times we are using the frontier speed test the other tech sent us, along with multiple other speed tests to test our wi-fi). He kept saying "your neighbors are probably blocking your signal." WHAT?!? The eero is 3 feet away from our TV. He kept repeating and repeating the same thing. The worst company-frontier/verizon.Quality and service 0/5 stars.

We have 3 separate phone lines on our ranch and if we're lucky 2 work at any given time. Usually…read moreone is dead, one has unbearable static and one ~works, usually with some noise. Occasionally one is great, but as soon as they work on the other lines, that's ruined. We only keep them for emergencies but have zero faith they'll save the day. GAR-BAAAAAAGE.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

I signed up for Sonic expecting reliable service and professional communication. Instead, I've…read morespent over a month waiting for internet installation with virtually no meaningful updates from the company. After scheduling an installation appointment that was already weeks away, I waited the entire month only to receive a call on the day of the appointment informing me that it was canceled. Not only was the appointment canceled at the last minute, but Sonic couldn't even provide a new installation date. Their answer was essentially, "We don't know when it will happen." The most frustrating part isn't even the delay itself--it's the complete lack of communication. For over a month, there were no proactive updates, no realistic timeline, and no effort to keep me informed about what was happening. If there were permit issues or construction delays, why wasn't that communicated earlier? Why was I allowed to wait weeks for an appointment that apparently couldn't be fulfilled? What makes this even worse is that Sonic offered no temporary solution whatsoever. If fiber installation was delayed indefinitely, they could have suggested an alternative service, temporary internet option, or any kind of stopgap solution. Instead, I was left completely in the dark and without internet service. When I called customer service to get answers, I didn't get any new information. The representative simply repeated the same explanation about waiting for a permit over and over again, without providing any timeline, updates, or accountability. Delays happen. Permits can take time. Customers understand that. What customers don't appreciate is being ignored for weeks, having appointments canceled at the last minute, and then being told nobody knows when service will actually be available. At this point, I'm left with no internet, no installation date, and very little confidence in Sonic's ability to communicate with its customers. Extremely disappointing experience.

Manuel and Manuel did a great job with my custom TV mount above my fireplace. Super friendly, lots…read moreof communication through the process, and above all - the finished result is incredible!!! It did take a while to get the work done (just scheduling - as they seem very busy!) - else this would have easily been 5 stars. Thanks!

We had contacted Manuel to install our 55" TV and a smaller one at a short notice they were…read moreavailable in an hour, while we did not have any problems with their service our House(wall construction was not up to standards) itself was probably the worse TV install for the day and took few hours of their time for a simple install but he managed to make it work despite the hiccups. Professional and resourceful during a stressful challenge, I can't recommend them enough. Thank you again.

Arden installed a roof antenna and ran new cables to the television. Arden is professional, polite…read moreand timely. He did a clean job and navigated blown insulation. He labeled everything. His bid was competitive. Overall, very pleasant to work with.

I used another installer for my first Starlink system, but when I upgraded to the new system, I…read morecalled Arden and I'm glad I did. Why? Simple. Super service, fair price and excellent installation. They'll get my business in the future.

Our cable, internet and hard-line phone went out on 01-29-26. Called to asked if there was an area…read moreoutage. All they want to do is run a test over the phone. I know it's outside because this happens very frequent. Now I have to wait EIGHT DAYS for a tech to come out and tell me it's not my equipment it theirs. Man, I miss the good old days when Heritage Cable or Gill Cable was here. At least customer service could tell you if you are in an outage area. You usually only had to wait a day for a repair tech or go to local office to swap out equipment. SHAME on you AT&T you got too big and you can't service your customers in a timely manner. Poor value

I attempted to try them but unfortunately within the first 4 days I couldn't log on to work from…read morehome. I called to cancel and they are charging a full month of service stating they don't prorate. Very disappointed in the service and how they charged me.