I've been coming to this bar/restaurant for a year or so and usually love it. The food is great, the vibe is fun, and most of the staff, especially the bartenders, are awesome. But last night's experience with the bartender on duty (I believe her name was Deirdra or something close) was disappointing enough that I felt compelled to leave feedback. My mom and I came in around 10:30 PM. I have food allergies and asked a simple question about the mashed potatoes ( which I've never had from them). She immediately dismissed me with, "I don't have time for that. Just look at the menu." I was polite and calm, just trying to avoid getting sick, and it wasn't busy, so there was no reason for that kind of response. She continued being short and unprofessional the rest of the night, mocking other staff and guests, ignoring us for long stretches, and letting our food sit in the window for over 15 minutes. When it finally came out, it was cold. When I pointed it out, she said nothing, just grabbed the plate from me mid-sentence and walked away. After her shift ended, there were even unnecessary comments made to the next bartender about our visit, which felt unfair given how often we come in and how much we usually spend. Once she left, the atmosphere improved. The next bartender was friendly, helpful, and even acknowledged she had been rude for no reason. I still like this place and want to keep supporting it, but that kind of treatment made the whole experience feel off. read more

Food was disgusting.... Buffalo shrimp was a breaded mess of tiny frozen shrimp .. steak salad was unseasoned on a bed of old wilted lettuce . Let server know it was not good said she was going to tell the manager, the manager never came over .. Wendy's next door is a better option !! read more

Very disappointed in the service sat at the bar asked for the world baseball classic game to be put on and was told no. Bartender stated they're very sensitive about the TVs. I looked around and said you have tennis on and they stated well. The knights are coming on. I asked for a manager was told we can turn the baseball game on for eight minutes. I said don't bother, play down my hundred dollars and left. Are you freaking kidding me the WBC championship is the Olympics of baseball. What a disappointment. read more

Absolutely absurd, will not give to go boxes if you order Happy Hour menu. The wait staff is great and only redeeming thing here and the food, but the dang owner is a looney tune that needs to get a dang clue. So be prepared with your own Tupperware or be bold enough to carry your plate out. Can't stop us all nickel and dime owner. What a joke!!!! You are discriminating against senior citizens who can't finish their portions. read more

Food is great, 24 hours, comfortable seation and good service too! We love that this is close to home.

Super disappointed with dinner in the dining area tonight. It's amazing that a restaurant can have such good food but such unengaged / pretty horrible service. We bring a large group for brunch regularly and have had several dinners. Once seated with a reservation tonite, party of 4, we watched our busser literally become bored with us wondering when a waiter was going to come. 20 minutes later (seriously) our waiter approached the table with, ..."can I get a beverage and then quickly to place out entrees?". We referenced the wai - no audible response. I'm sorry, Red Robin wait staff greet tables, offer a hello! Welcome their guests. Tristan our waiter had ZERO interest in greeting, offering, suggesting or having any eye contact or any real interest in even being there from what I can tell. After beverage We "asked" if we could order apps first. Then entrees. Makes sense. Tristan never checked back after our entrees were served. Never asked about our apps, never offered more bevs. Didn't deliver the food (that was done by someone who darted in and out). Zero recognition by the waiter. Yiu shoukd just put order-kiosks at the door and let ppl take numbers to their table. Your not expensive but your charging too much for that kind of service. Somehow, I feel it's a level of service most definitely accepted by mgmt because no mgmt was to be found. Inspect what you expect? Not at Black Mountain. Super disappointed. Especially since the food is good. We'll do the bar (maybe) but never back to your dining room. We'll take our regular brunch group elsewhere as well. I tried to speak to a mgr but they couldn't be found (according to the hostess). I'd give another star for food, but honestly, I don't think anyone really cares. read more

I have been a regular customer at this restaurant for years and have frequently brought friends here. During our recent visit, a friend arrived after we were already seated and eating. We pulled up a chair and asked her to join us. The manager, Kyle, abruptly told us that she could not join us because the table could not accommodate 5 people. This was ok but instead of graciously helping us move our plates of food and drinks and coats and purses to the other table, Kyle pointed to the table and walked away annoyed with us. We are ages 60-80 and his behavior was embarrassing and made us feel like we did something wrong. When my husband asked to speak to his supervisor, he said he didn't have one and then shook his finger and said we were being aggressive toward him. We left stunned and bewildered. Kyle is very unprofessional and needs customer service training. The owner needs to know how he is representing this fine establishment. read more

Madison and Kim are great my Fridays are amazing food is great best place to come for coldest beer and great service and Kim makes the best Espresso Martini ANYWHERE.. mmmm.. read more

Black Mountain Grill STEALS $$ from their customers!!! 4 weeks in a row, I've ordered take out of the same 2 meals. Last week, I realized I did not receive all my change back. Today it happened again, so I asked the hostess to count back my change. She stated they don't give back exact change, they "round the amount." My bill was $59.31. (She gave me 2 $20's) Rounding then should be $21.00. The manager standing next to her explained this is POLICY DIRECTED BY THE OWNER! Seriously? It's not a lot of $, but it's the principle! I usually always hand the change & a tip back to the server, but that's my choice! It's my money! Sadly, this money does not go to the hard working servers, it goes straight to the house! Absolutely insane way of doing business & they have lost a long time loyal patron. *** I think we can figure if the owner has made it "policy" by deciding how much change to return to the customer, she is making a decent amount of $ by sheer volume. read more

We absolutely love this restaurant; the food is to die for. My wife had the bourbon salmon, and I had the hangar and they were so delicious. I love how the lights are dim and they play a mix of 80's, country, classic rock and jazz to set the vibes of the establishment. We met both of the managers I believe his name was Kevin or Kyle, Madison was our server she was very kind, we came the day before Valentine's Day and they were busy, the hostess was all very sweet. You can tell the staff is happy and handled even difficult guest very well. I stopped Kyle and told him that my wife family owns restaurants in Hawaii and that she loves how he interacts with his team. The kitchen staff were a very well-oiled machine. We did also have the scallop appetizer and they were delicious. I wish they were a mainstay on the menu. We will be back!! read more

Steak salad is great and the hanger steak is tasty. Dierda is an awesome bar tender. Her smile is always present!

HAPPY HOUR HAPPY HOUR HAPPY HOUR CANCELLATION Yes, it's TRUE‼ What bar owner would do this especially In Henderson? She could have reduced menu items but to cancel it completely is beyond the pale‼ We will be going to competition bars in the area now. read more

Fresh jalapeño!! And in the mashed potatoes??? Yum!!! Pizza was on point too! Feel good wrap came w wayyyy too much lettuce and was not great. Chicken panini was mid too. Ceasar salad dressing tasted off. I'll be back for the mere fact they use fresh jalapeño and the ambiance is fancy oh and hard to find decent pizza they were a solid 8 read more

My wife and I went for happy Hr today . Service was bad food ok . We had food to take home . we ask for a box to take home They refuse to get us a box to take food home . We call for manger he said we do not give boxs out and it cost four dollars a box . Just a heads up .... read more

Treated like shit - Horrible place - horrible service. Went there tonight, manager wanted me to order food from the Hostess, didn't even offer me a seat at the bar to watch the game and look over the menu. I was treated like shit today and I'll never go back. read more

I'm a very soon to be resident of Henderson and i wanted to find a nice local restaurant to eat. I drove past it on the way to grandsons little league game and it looked like a nice place. I checked their website and...they serve breakfast!! I had to try it. I made my daughter take me here for breakfast and i was not disappointed. I was immediately struck by the ambiance of the place, warm and inviting. We selected a both and were met by the bartender who took our drink order right away, the coffee was excellent BTW. I could not get over the appeal of the decor and the feel...this is definitely a place for grown ups! Our food arrived promptly, was hot and delicious. We were later served by Madison and she was helpful, friendly and sweet as could be. I cannot wait to bring my wife here for prime rib dinners on fridays and saturdays. Once I'm permanently here, i hope to make Black Mountain Grill a regular hangout. read more

Better tasting wraps nothing but lettuce no chicken no avocado just was not a good It was a birthday party for 12 people And some of them had to sit at another table The wrap had no flavor If I was a rabbit it would have been fine I wouldn't go there again for a birthday party or any other time read more

I went in at a recommendation of a friend and was surprised Dee was funny and on it ... The chicken piccata was delicious! Staff over all were pleasant and friendly! I don't get out to bars especially but this was a pleasant surprise. :) I will definitely be back. Thank you Dee! read more

I usually do not leave reviews, however because this was our first time, I decided to leave one due to our experience. My colleague and I decided to sit at the bar as the rest of the team decided to sit at a table. I ordered chicken sandwich I asked the bartender ( her name started with a Deida I believe) it was at perfect temp and tastes fabulous as was she. We were in a bit of a hurry and she complied gracefully. It was a Monday night, we plan on having our next Monday night team dinner there. Our team that sat at their table was equally satisfied. Tam stated her name was Sara their food server. Thanks everyone.. !!! read more

New residents to the Henderson area, and I think this will be one of our go-to spots. Great food and cocktails. I love the ahi tuna entree and steak salad, my husband is a fan of the smothered pork chop. Great atmosphere, friendly servers. A bit more elevated than the usual pub fair in Henderson. Highly recommend for a casual outing or to have a nice meal while watching your favorite local sports event. read more

What's nice about this bar is that it's a non-smoking bar. I don't smoke, so it's nice to go to a bar without leaving with a smell of cigarettes. The food is okay, nothing special. It is a bar, so my expectations are low either way. The bartender was rude at first, and then became friendlier throughout our visit. Games are limited to variations of poker, I wish they had blackjack. read more

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Good reasonable food and drinks for late dinning, Comfortable seating and low sounding music.

I come to Black Mountain Grill at least once a week -- the food is always great and consistently prepared, and Paul is a big part of why I keep returning. He's a true professional: kind, attentive, and welcoming every single time. Paul remembers the small details, provides excellent service without fail, and genuinely enjoys what he does. Black Mountain Grill is lucky to have him. read more

We had reservations for Mother's Day. The server was great he was a younger Black man and he got a good tip because it wasn't his fault. I ordered a full rack of ribs . They delivered me a half rack . The kitchen forgot the other half and when it came they were dry and burnt. The barbecue sauce was horrible. I sent back the other 1/2 and just went with the 1/2 , they were very grisly. The Jalapeño mashed potatoes were very stiff and not hot . This place has really went downhill since we first started going there. A table right across from us the people sat down but got up and walked out after not getting a booth. They even spoke with the manager and he said that the booths had reservations. Another night we went there about 8 tables were empty and they wouldn't seat us because the kitchen was behind. We left and went elsewhere! It's definitely not like it was . read more

If a "24 hour" restaurant is going to be closed with all their doors locked, the least you could do is inform yelp, google, etc., AND TURN OFF YOUR LIGHTS instead of wasting my time by going there and wandering around the building wondering how to get in. Rude. read more

Excellent food and service and they are open all hours. We had a great experience and will be back next time I'm in the area. read more

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Took my man here for his birthday one year. The food was good and so was dessert but they don't do anything special for birthdays. My man was not impressed with their food and won't go back. I liked the food but I think it comes down to your style of food. Items are limited so the menu is not very big or much to choose from. Plenty of seating and kind of a dark lighting atmosphere. Customer service was ok. Not super attentive. We had to flag down other people to try and get help getting the things we had already asked for numerous times. We shouldn't have to do that. read more

Great hidden brunch spot! We recommend the country eggs Benedict. It's like a fusion of biscuits and gravy and eggs benedict. Top service with bar food pricing. A+ vibe read more

Great service and bar tenders! Need to bring back happy hour menu. Ladies at the bar are the best!

Not impressed with calling ahead for food to go. I was told it would be 25 minutes, it took me that long to get there and once inside and paid, I still waited another 20 minutes for my to go order??? The food is awesome, the staff and atmosphere is cool however the management of the kitchen seems to not be on point with time. When I came here to eat a few weeks ago, the kitchen was very slow then as well. I'm not sure why they say 25 minutes when it takes close to 45 minutes for a to go order that was called in. I was told on the phone the order would be put in immediately but it seems they were wrong and the order was not put in until I got there and paid for it. If that's the way the my are going to do business, they should ask you to pay in advance when the order is taken. I love the food here but it's hard to deal with the kitchen that can't seem to keep up with all the orders. It is a popular place and rightly so, he food is good and the prices even though higher over the past few years, it's still a good deal. If they can fix the kitchen issues, it would be a 5 star review. read more

Wish I could tell you how the food was on this particular day. They said they were not doing to go orders today. No explanation. I've ordered take out many times from them in the past read more

They were accommodating to an reservation change no problem. When arrived we were greeted and seated promptly. I noticed all the cool artwork on the walls. Not boring like a lot of restaurants. Our servers were great! Very fast and nice. The food was very good too. For appetizers we tried the spinach mushroom dip. This was very good warm and flavorful with the crouton style bread. If you let the dip sit on the bread for a minute it'll soften it up. The bacon wrapped shrimp was a big hit. The shrimp is huge. The beef satay was my favorite. Tender beef dipped in the plated sauce Food: I had chicken piccata with mashed potatoes and green beans. The the white lemon sauce with the chicken and mash, salted to perfection. We also ordered the Mac n Cheese. This is probably the best Mac I've had in ages. Cheesy with bacon and chicken. I'll definitely order that again. The filet was also very tender and my husband said "this is probably better than Flemings" so keep up the good work! I also tried their Old Fashioned and they just put too much ice like in a soda. Not a fan of that. One big piece of ice is better. read more

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Food is consistently good and served in a timely manner. Pleasing comforting decor. Recent management changes have made a significant impact on our overall dining experience at the restaurant. read more

This was my first visit inside and the restaurant is much nicer than expected! It's classy and the booths are comfortable. My friend and I were seated right away and the server stopped by with waters quickly. I tried the burger and fries and it was so yummy. The burger had the nice charred flavor and the fries were crisp, yet still soft on the inside. Service was attentive and we always had what we needed. I would definitely like to come back and try more menu items too! read more

Black Mountain Grill - Booth - American Near Me - Henderson, Nevada

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Ridiculous! Place was practically empty with like 3 people total. We showed up with party of 8, first thing she asks is if everyone is 21. Replied yea and she wanted to make sure we had ID to prove. Then asked how many in party. She was quick to say well we are only doing one tab with automatic gratuity is that going to be a problem. We replied no problem and she said to just wait. Came back and said I'm sorry we can't seat you we are short staffed. Place was empty...clearly for a reason. read more

worst service ever, everyone is rude AF, even the blk manager dude, the host thinks she a millionaire, the bold waiter is too busy socializing. to the owner these people are costing you money, great food read more

I gave 2 stars because the service was good, very friendly. I finally tried the prime rib... it looked great but was tough. Very disappointed in the entire meal. No rolls, no salad, and then they charge me a dollar for horseradish! Are you kidding? This is on top of the prices going up. I left there feeling I could have got a much better meal for the money. read more

Great food! We love going there! The sweet young lady who was took great care of us last nite was very patient & EXCELLENT! The ambiance is great! read more

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Went to a meetup here, it was my first time & they had very nice group seating areas & the atmosphere was very festive & comfortable. The staff that served our group were friendly, attentive & insured our group had all we needed the many food items ordered for our group were prepaid & we're coming out in an organized manner! Everything was absolutely wonderful! Can't say enough about the staff & our food items were delicious! Now I plan to come here more often alone or with friends! Glad I made it to this group event & found this gem! read more

i stopped by last week on my way home & ordered a blackened tuna with watermelon salad & although i ended up being served a blackened tuna & strawberry salad it was delicious Waitress was very nice & service was good i want to go back again for the salad but not sure if it will be as good if i get the watermelon as opposed to the strawberries It was nice & refreshing so perfect on a hot summer day read more