If they offer you a loaner car during a service appointment and you request a certain BMW model they have given you in the past, and they say, we will try our best, shouldn't they let you know before you come in that the only cars they have are Minis, even though you told them you had back issues? When you make a reservation for a recall service and ask them to look at the water pump shouldn't they tell you they need to keep the car overnight when you make the appointment rather than when you bring the car in, especially if the appointment is the day before Thanksgiving? When you ask for to speak with the service manager, should you have to ask him if he knows who the customer is? Should it take 5 minutes of arguing with him to get him to offer to at least look at the water pump? read more

Went here 8/1/20 to look at a few cars I found online. There were multiple employees in the showroom, yet no one acknowledged my wife and I. We waited for approximately 10 minutes, still nothing. We left and went to Pleasanton BMW. My wife and I were immediately greeted and introduced to a sales rep. We looked at multiple cars and asked many questions. We bought a M850i Gran Coupe. I highly recommend Pleasanton BMW. read more

BMW Concord - Auto Repair Near Me - Concord, California

I've taken my BMWs here for the last 20 years. My last trip will probably be my last. I made an appointment for Friday morning for a service and check engine light. And, dropped the car off Thursday night. I got a vm on Friday saying I wouldn't get my car back until Tuesday. Tuesday is unacceptable. When I called the dealership they "left a message" for my service agent. I got no call back. I then called the dealership on Saturday saying I'd like to pick up my car. Quickly thereafter I received a message saying that a tech was working on my car and that my car would be avail at 4pm Then I received a call from the tech rep telling me how my car needs "fuel injection" cleaning. I asked if it's recommended by the manufacturer , he said no. So..it's snake oil. Bottom line. They didn't work on my car when I had an appointment. And then tried to sell me services I my car didn't need. read more

I am giving them a 1/5 starts because of a service scenario I had with this location. My vehicle is still under warranty based on my contract yet they are using every excuse to say that the repairs are non-warrantable without a technical explanation. Even after I asked them. I just don't think it is fair to be treated as someone who has no idea about automotive nuances. These technicians should educate, yet they just continue to give life to the stereotype that dealerships are the ultimate money driven machine. No-pun intended. read more

Don't take your BMW here, unless you have a full warranty! You are only a number at this dealership. They had my car for 5 weeks and $2K later my BMW 328 still isn't running. They returned my car to me saying it was complete and fixed. When I got in, the Service Engine Soon light was on! Then said it would be another $3K to fix it. That is not how it works. They truly only care about running cars through their maintenance line and adding $$$ to your bill. They have zero care about the customer or the cars. I highly recommend looking somewhere else. read more

I am happy with the service I receive. We have the best team to fix and maintain my vehicle. In addition, I walked with my two little girls and they got cure teddy bears as a present:) They love these teddy bears! Thank you:) Looking for an additional car and definitely would go with BMW Concord and refer my clients to BMW Concord. read more

BMW Concord - Auto Repair Near Me - Concord, California

I bought a 330i from this dealership and it is one of the best purchasing experience ever. Leo Markiewicz is a great sales rep that I worked with. 1- everything was handled through call. You don't even need to go there until last moment. 2- very responsive always reachable. Anytime! 3- patient to your questions and works with you to make the deal happen. 4- all the paper work everything handled before I go there so I just picked the car. They walk me through all the features of the car one by one. I recommend this dealership everyone who consider to get a BMW. Great car, great professionals! read more

I wish I could write two separate reviews here - one for the Sales side(4 or 5-star) and one for the Service (2-star). Service was not always the problem child. But lat visit left a sour taste read more

I had a great experience purchasing a new BMW, my fourth, yet first from this dealership. My initial contact was with a salesperson, Ryan, who was pleasant and attentive, ensuring my questions and needs were addressed. He eventually got assistance from his sales manager, Zack, when they didn't have the car I wanted. Over a couple weeks time, they helped look into ordering a car and looked into cars available from other dealerships. Through numerous options, they secured the car I wanted, ensuring I was happy with deal, I had options for care of the car and that it was set up with my preferences. Considering I had gone to other dealerships before going there (including the one I had gotten 3 prior cars), the level of care and assistance I received from Ryan and Zack was superior and exceptional. read more

My car told me it needed service. I called BMW Concord and the process was seamless from there. I did not have to get up at the crack of dawn to drop off my car. My loaner was ready and waiting. Service was fast and pickup was easy. Waiting area is nice and geared up for remote workers. read more

They called me multiple times to set up a test drive appointment, and stressed how they "do not want to waste anyone's time." We picked a date and time a few days in advance, so I took off from work. They called me a few hours before the appointment to tell me that they just sold the car. Do not bother looking for a car from them. read more

A little over 3 years ago, my Dad was heading up to BMW Concord to look at a 2011 BMW 335i Convertible that he REALLY wanted. I decided to tag along with him. We were greeted by one of the Sales Reps, Peter Stoumbos, who immediately struck me as genuine, knowledgeable and very likeable. As a Real Estate Professional and former High Tech Account Executive, the thing that made Peter stand out, was the way he listened. My Dad and Peter worked out a mutually beneficial deal, and while I was watching from the sidelines, I was secretly also in the market for a mid-sized SUV. Since we live in San Jose, I originally went to BMW of Steven's Creek, which is much closer to my house, but the Sales Guys there were pushy, aggressive, and tried to get me into the car THEY wanted, as opposed to the care that I wanted. I called Peter, and told him what I was looking for, and that I was curious about lease vs. buy options. He went over the pros and cons in detail, and listened to the type of car I was most interested in. I went down to test drive a couple, and fell in love with a beautiful 2017 Black Sapphire Metallic X5. I ended up signing a 3 year lease, and for the first time, was a proud owner of a BMW. The car is incredible to drive, and the experience from top to bottom was seamless. Fast forward 3 years. It was time to either buy out my lease or get a replacement vehicle. After enjoying the car as much as I did, I didn't think twice to get myself back into a new X5, only this time, I was curious about purchasing as opposed to leasing (pros and cons to both, but when running the math, it felt like purchasing was the way to go). As a sales guy, I respect clients who are loyal. I didn't think twice in calling Peter to help with this big decision. During COVID-19, purchasing a car is very difficult, as are all things in life right now. Peter had to stage the individual cars that I wanted to test drive and evaluate, and dealt with me changing my mind multiple times. As a repeat customer, Peter worked hard to construct a mutually beneficial deal for me, and worked tirelessly today to ensure that I got the transaction completed. Once I made the decision on the car, Peter introduced me to the General Manager, and while his name escapes me, he took the time to come say hello, thank me for my business, and thank me for driving from San Jose to Concord to work with their dealership. A small gesture, but one that sticks out to me personally. The Portfolio Manager, Mursal Popal, was also great to work with. The Finance Manager named Sammy Velasco was professional, thorough and fun to talk to. When making a large purchase like this, anxiety can run high, but Sammy kept things light, and never pressured me into any of the optional add-on services. He certainly explained the benefit of the extended maintenance and warranty plans, and for that I was thankful. To top all of this off, Peter knew I had a 3 year old daughter, and arranged to have one of the BMW Teddy Bears put in the back seat for her. She loves it, and named him "Bimmer." Even the BMW "Genius" who got me set up with the new car was awesome. His name was Dakota, and was very thorough teaching me some of the new features that this 2020 had to offer. Overall, this dealership made me feel very welcome and made me feel like my business was important to them. For anyone in the Bay Area looking for a BMW, I was tell you that BMW Concord is worth the drive. Peter is a professional, and I would highly recommend working with him if you have the chance. Thanks for everything, Peter! read more

Worst service ever! Took my 320i in for a diagnostic due to my display showing "BMW Connected Drive" Took them 48 hours to report that it was not a software issue. No problem, I'll pick my car up ... when I got in my car ... it was WORSE than when I dropped it off! The display was blue and now had a humming noise even when the car was off WTF?!? Long story short, they then took 3 more days to produce the same result. Every time I called Angel was unavailable ... at times within that week period, I left voice messages to get a call back far later than you'd expect from BMW. I'd rather drive my car to SF for better service. read more

In the past 7 years, we've been buying 5 cars from them. Service are always nice and we never have a big problem with our cars. I can't wait for my IX and I4. :) read more

The service was horrible. Skylar didn't pay any attention to our needs and he totally disregarded my concerns. Additionally, he belittled me. He was no help. I'll go to the SF BMW location from now on. read more

I am a recent college graduate and was in need of a car when I start my job in a different city. My parents had a great experience at BMW Concord when they bought their car a few years back so it just made sense to come back. Our visit this year did not disappoint. Paul Rodriguez is patient, approachable, and accommodating to my parents and me, especially in the hot weather, and is wonderful to work with overall. Seth Hein is courteous and thorough when he gave a walkthrough of all the features of my car making sure I understood everything. Service was fast and efficient leaving no questions unanswered before I left with my new car! read more

I had a question about my 2023 M440i car. I talked to Ryan over the phone and he was very knowledgeable nd I was truly amazed by his personal attention he provided. Thank you Ryan for your help. read more

Service at BMW has declined steadily since I purchased my X1 in 2019. My most recent visit at the beginning of January was mediocre at best. After dropping off my vehicle at 8:20AM, I did not hear from my service advisor again, even though they kept my car overnight. When I picked it up the following day, there was still no contact with my service advisor. 3+ weeks later I get an email about service I supposedly declined! Now I need to go through all the time-consuming hassle again, just to have something taken care of that should have been handled weeks ago while they had my car in the shop. I just now called to discuss the issue and all I can get is some cutely named bot for bare minimum scheduling - no option to speak with an advisor, no option to request a loaner, nothing. From my experience, they're down from mediocre to poor. read more

This review is targeted at the experience I had with my sales advisor, Mursal Popal. My wife and I had leased a 2018 X1 from Concord BMW in March of 2019. Absolutely love the car and decided to purchase the X1 at the end of the lease. Mursal was so very patient with all the questions I had and gave us several options for purchasing the vehicle. Once we made our last payment on the lease, I reached out to Mursal to let her know we were ready to go. The purchase process was so straight forward and simple. Most of the purchase process occurred online and took no time at all. Had to take the car in for a safety inspection and Mursal arranged for a loaner while that was happened (less than 24 hours). Mursal was just a delight to work with and look forward to working with her again for our next BMW purchase! read more

Loyal customer highly disappointed in recent service experience. Drove for 2 hours to keep my loyalty here as a customer but they lost one today. The service manager, Kevin, seemed not to care as to whether I supported their dealership and let me walk away. I left the dealership in my vehicle because my experience was so poor. They used to take care of customers, but something has changed. They now want to shuttle us high paying customers to Enterprise to drive a Kia type vehicle while our car is being serviced. I expect a certain level of service from my auto dealer and Concord has let us down. We won't be back because of this experience. Just horrible. If policies change, you should let your clientele know. Beware-your loaner might be a Kia and you could end up being shuttled like cattle. No thanks. Waste of time and cost me a tank of gas for this BS. read more

BMW Conco rd used to be so good - why are they so bad now? My service person was like talking to an automated bot. I tried the chat and they were unresponsive mid conversation and when she responded she said sorry hi volume of calls today ...but we were in mid chat?? I will probably look elsewhere in the future - they've just lost their touch. read more

Sales rep couldn't have cared less about us. She seemed to be dealing with at least one other matter on her phone for most of her time with us. It was an effort to get information and to arrange for a test drive. Finally, she "allowed" us to take a test drive on our own. We are now looking elsewhere and would suggest that others do the same. read more

I bought my 2018 BMW X1 here at BMW Concord a few months ago. SUV is still running great, very happy with it. I just want to mention Milisa my sales advisor at that time, even until today, she still checks on how am I doing with my car & if I ever needed any assistance or anything to contact her which is really great..That is how you treat clients and get more clients in return from referral..Thank you Milisa for your help. I would super recommend her to anybody who wants to buy a BMW of course at BMW Concord..and I'm 100% sure will come back soon to buy a new one . 5 Stars for Milisa & the rest of BMW Concord team read more

In December I decided to suprise my wife and buy her a car forr Christmas. Dan Perdue was the internet sales manager who got my inquiry. Within minutes he had responded to my lead. His pricing was aggressive, precise and 100% transparent throughout the process. No hidden fees or bait in switch. When I arrived as I was choosing between the 530e and 530i he had both the vehicle pulled up to my appointment and ready for test drive. Pricing was reiterated and after giving credit application I was in finance within 15mins. Truly a professional and aMazing sales consultant. You want to buy a vehicle he is your go to guy in the store. Thanks Dan!!! read more

BMW Concord - Auto Repair Near Me - Concord, California

This is the worst experience I have ever had with BMW. Made an appointment a week ago for service & reserved a loaner. We have 2 kids, 2 working parents & a car for school/commuting is a must. Show up for my appointment in Friday, wait 15 mins. Sit down with service advisor & im told they won't start work on my car until Monday or Tuesday next week?! Oh and we don't have any more loaners. So many issues with this... 1. WTF is the point of a service appointment if they are going to just have your car sit for 4 days?! 2. Why the F couldn't you call to tell me this or reschedule?! Instead I had to waste an hour of my time to drive in & deal with this. 3. Why the F do you confirm my loaner online only to tell me no loaner cars are available?! This was the absolute WORST customer experience & im pissed. Pissed enough to write this review & also maybe never do business with this dealership again. I'm happy to take my business elsewhere even if it means going to SF or otherwise. Get your shit together. read more

Dealership is under construction, which makes for a rough experience. No waiting area, really just a pile of desks for the sales people. Decent selection of cars. I would recommend checking out another dealership until they get their space sorted. read more

A BMW is a BMW is a BMW. Fortunately there's lots of dealers in the Bay Area. BMW Concord is unquestionably THE LAST DEALERSHIP I WOULD DO BUSINESS WITH. To make a 20 year history short our 2019 530e was due for its 36,000 mile service. We had 36,700 miles on the Car and they had the nerve to want to charge us $700.00. My wife decided that it wasn't worth it. We must of leased 7 BMW's from them in the last 20 years. I called the dealership on Friday 1-14-22 leaving a message for any of the 4 sales managers to call me back so I could discuss the situation with them. It's Wednesday night, 1-19-22, and still no return call. Either they are sooo busy selling cars, or they don't give a rats a-ss about customers concerns. I'm betting it's the latter. When I return my BMW in June, you can bet I won't be doing any business with this dealership.. read more

Find another BMW dealer to go to! I used to enjoy coming to this place. The customer service was impeccable. Now it's a huge unorganized pain in the neck to put it nicely. WTH? Smart mouth employees! Seriously? I just waited 35 minutes PAST my appointment! I HATE this place!!!!!! Don't come at me with an attitude when I patiently waited. Miguel you're the WORST! read more

Recently worked with Milisa Ortanza. She has been very helpful and attentive throughout the entire transaction. I highly recommend working with her. read more

We had a wonderful experience buying an X3 from BMW Concord. Nick and the team assisted throughout the process without rushing our decision. All questions were answered and it really helped put us at ease. Most of the buying process was able to be handled remotely, so it suited our busy lives. That said, their showroom (and coffee) is top notch, so be sure to hang out a bit there! This will be our first stop when it is time to purchase another car. Thanks guys! read more

I am writing this review on behalf of my elderly parents who were taken advantage of when they purchased their BMW with an extended service contact. The extended service contact cost them $4,380 and it was clearly represented to them that it would cover future service of their vehicle. It has not covered anything. They recently paid $1,000 for "required" service (required as far as BMW's service department is concerned, whether it was actually necessary or not is to be determined). My parents are retired and on a limited income. We are requesting a full refund for the service contract or we will pursue legal action for elder abuse. Please beware of add ons when purchasing from this BMW location. My next notification will be to the BBB and the Attorney General's office. read more

This review is regarding Milisa. If you need the job done, Milisa the one. She is incredibly efficient, super kind, and very knowledgeable. Next time I'm coming back, I'm definitely going back to her. She makes every process simple and quick. No fluff and straight to the point. Thank you Milisa for your excellent service! read more

Ask for Seth Hein!! He's positive and very knowledgeable without being pushy. I was dreading the search for a new vehicle, which is typically a miserable experience of many hours at a dealership. I was set on a Lexus but promised my son I'd drive a BMW. I fell in love with the BMW, it drives so much better than the Lexus I tried. I told Seth I was only stopping in at the request of my son. He was patient, educated me about the vehicle and financing/incentives. He was responsive to texts and called to follow up after the purchase (in case I had questions). I also appreciated Ariel, who walked me through my vehicle after I purchased it. Buying this car was fun, and much quicker than anticipated. Ariel helping with set up really made it a seamless process. Thank you all!! read more

This review is for Jackie Gottlieb who went above and beyond to help me purchase a CPO F36. She is very easy to reach and even texted and called me after work hours to make sure I gathered required documents to qualify for a special BMW incentive offer. She's so awesome :) Purchasing a car in this current climate is quite interesting, to say the least. Documents are virtually signed at home, down payments are taken by credit card (up to $5000), and the car is delivered to you. This dealership is doing their part to keep their employees and clients safe by limiting contact as best as they can. Jackie demonstrated this when she pulled a second car for me to take a look at and disinfected it for me before I test drove it! I guarantee you will be in good hands with Jackie when shopping for your next car! read more

Smoothest car purchase ever! Michael was awesome from start to finish. Made it a great fun experience. From the test drive, to paperwork, to ending deal and driving car home. Was nothing but a great experience. If you are in the market to purchase a vehicle stop by BMW of Concord and see Michael Heller in sales. Zack in finance made sure I got the best rates and extra warranty packages that fit my lifestyle. Worked magic on the numbers. To finish things off Dakota briefly walked me through the features of my new Bavarian machine. All good people over here that are passionate about the cars and taking care of their customers. Never felt pressured or as if I was being pushed. Just a chill smooth experience! read more

BMW Concord - Auto Repair Near Me - Concord, California

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I contacted Paul Rodriguez who said he was the internet manager. I saw a car advertised on their website. I asked him to confirm the price the features and that they had it in stock. He confirmed everything. Then he confirmed that the key was there. I made an offer and he had asked me to send him information about my trade-in, which I did right away. He told me he would get back to me in 30 to 45 minutes. He never got back to me that day. The next morning I emailed him to please get back to me regarding my offer. He did not get back to me for 6 1/2 more hours. When he called me he told me that the price of the car went up by almost $8000. Then he proceeded to say that it was just a mistake. Leo, who said he was Paul's manager was even less helpful. He had no idea about anything and just kept saying that he's looking on the website now and it must've been a mistake and now the price has been corrected. He offered no apology he offered no help whatsoever. Then he proceeded to hang up on me when I asked him if that was how the dealership typically deals with customers. Clearly this dealership is a bait and switch dealership. They get you in they push push push and then make you wait and change the price of the car. Very very bad sales tactics. No apologies no help just completely lack of any customer service especially after a bait and switch. Seems like they do this a lot. read more

I recently bought a BMW through a broker, so I didn't have anyone to walk me through the car and all of it's bells and whistles. I called and made an appointment with a BMW Genius and it was SOOOOOO helpful!!!!!! I spent an hour today with BMW Genius, Jackson Allen, and he was so kind and professional and had such knowledge on the car I purchased!!!! It was an hour very well spent. He was gracious enough to tell me to stop by any time if I had any more questions and I am pretty sure I will have loads more as the car has so many features, it was hard to learn it all in one sitting! I would definitely recommend BMW Concord purely based on this one really great experience. *The broker who got me my car is a dear friend, so that's why we used him and not the dealership.* Truly a wonderful experience today and very pleased! read more

Awesome experience!! Thanks to Danny, Tyler, Zack and Kris for making the process quick and painless. Love BMWS and love Concord BMW. Purchased at other BMW dealerships before and Concord BMW is hands down the best. No pressure adding on ancillary products and got the car for a price I feel comfortable with. Will definitely purchase with them in the future! read more

BMW Concord - My X3!! - Auto Repair Near Me - Concord, California

PLS BE AWARE THAT IF YOU PURCHASE A CAR HERE YOUR PERSONAL INFORMATION MIGHT BE STOLEN. I purchased a Lexus from this dealer on May 23, 2021. Fast forward to September 23 and I get an email at 7 in the morning saying that a car was added to my fast track acct. When i call fast track to confirm this information they run the plate that showed up on my acct and it comes back registered to BMW of Concord with the address 1967 Market Street, Concord. The fast track employee said she sees my name on what appeared to be their loaner car (2020 Mini Cooper) several times. MIND YOU I HAVE NOT GONE BACK TO THIS DEALER SINCE THE PURCHASE OF MY CAR. So on August 20th and September 8th my name was on a car that I did not loan from them. Fast track said that they had all of my personal information down. We all know when you purchase a car they take all of your information. Fast track confirmed that someone actually added this car to my fast track acct. I called BMW several times and did not receive a call back. I filed a police report with the city of Concord because I am sure I am not the only one this is happening to. The best part of all this is when I called on Friday morning Sept. 24th and spoke to their transportation/ service department after speaking to several employees their employee Kevin was directed o tell me that I need to dispute the charges with fast track. Nice huh? I said at this point I don't care about the charges. The problem is my name was on a car that I did not loan, or rent. If this car was involved in any illegal activity on that day who do you think they will come for? The problem is someone stole my information after I purchased a car from this place. Their employee Kyle did confirm that he saw my name on the car and he would have someone call me. Never happened. PLEASE CHOOSE ANOTHER DEALER TO DO BUSINESS WITH. I HAVE ATTACHED PROOF OF MY PENDING POLICE REPORT, EMAIL CONFIRMATION, AND THEIR 2020 MINI COOPER THEY ADDED TO MY FAST TRACK. STAY FAR AWAY FROM THIS DEALER. read more

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This review is for sales-- simply put, take your business elsewhere! ANY other dealership will give you a better price and less of a headache. The sales associate at Concord completely underestimated my buying power and my intelligence (probably because I'm young). Joke is on her!! She insisted that dealership policy was sticker price and not a dollar less. At that point for me, it's not price, it's principle and I walked away. My recommendation is to go down the freeway to ANY other Bmw dealership.. they're more than willing to work with you on price, packages, etc. Now, I happily drive twice the distance for service. I smile and wave as I pass Concord BMW in my brand new, fully loaded X5. I laugh at how ridiculous my interactions were with Concord and how truly opposite the experience was with both Fremont and Pleasanton BMW dealers. Thanks for nothing Raquel! read more