Service and honesty have dropped off at KM. Was recommended there but apparently there is no room…read morefor new customers. Service takes WEEKS and is often done wrong or not at all. Bring your own parts and have a list (even if its one thing) because your vehicle will sit there for weeks until you get a call saying, "what was wrong?" Or "it's done" when it is not. Charged for wrong parts, jobs are continuously done wrong. They claim they want to save you money, but they want to see you coming back over and over for the same problem. When you're constantly taking time off work because KM has had your car for almost a month, or when you have to keep coming back because the job was done incorrectly, that's not saving money. It's racking up man hours that you pay for, when the job was simple and ANY OTHER mechanic could do it in a day or two, at KM you'll be charged exponentially because man hours are through the roof. And when you have to bring it back because it was done sloppily and incompletely this does not save money either. Do yourself a favor, find another mechanic or do it yourself.

From the owner: brakes, engine, transmission, alignment,read more

I ordered a cadillac converter for my 19 dodge charger. Then I asked them to return it. because I…read moreneeded 02 sensors only and I was told I can't return it n was told they told me over the phone when I ordered it.. I record all my phone calls n not once was I told I couldn't return it so now im out 700 dollars unless I seek legal action

I had an accident in the middle of a blizzard on the thruway while driving from Fredonia to…read moreConnecticut. I drive a Jeep, so I pulled over managed to find Castilone's service department online. They were so nice. I limped over to their shop and had two blown tie rods. They took me immediately, diagnosed the problem, and had me out the door in two hours flat, including diagnosis and getting parts delivered. They saved my life big time!! Many thanks to them for understanding my problem and for prioritizing my situation as someone far from home.

I have purchased 3 vehicles from this dealership and have had terrific customer service. The sales…read moreprofessional, Shane, is just that, professional. He has worked with me on price and has had the vehicles delivered to my driveway. I live hours away from the dealership. I did not hesitate to refer my daughter whom has purchased 3 vehicles as well.

My 85 year old grandmother has leased two vehicles in a row from Bob Johnson in Leroy…read more She just took her car in for NYS inspection, she likes going to the dealership she leases from. The car is just two years old and has 7,000 miles. She picked up a nail in her tire unexpectedly, it was holding air and she never knew until a tech pointed it out to her. She asked if it would still pass inspection and they told her no, absolutely not, and quoted her almost $600 for two tires mounted, but they didn't have them in stock and asked her to come back. They told her the vehicle was safe to drive, however. I heard this story from her and immediately phoned the service department and left a message. They did not call back in the 3 days before her appointment, so I pulled the nail myself and plugged it. It was on the flat of the tire, not the sidewall or the edge. It was holding air very well and I explained to my grandmother to call the service department and tell them her grandson had repaired the tire and she'd like her sticker, having already paid for the inspection. When she went into the dealership on her own (I was at work, regretfully) they pressured and bullied an old lady into purchasing one tire for a 7,000 mile old car with practically brand new rubber. These tires had already passed the tread depth check and the plug was strong, but when a mechanic tells an old woman she NEEDS to pay this money, she complies. I will be encouraging my grandmother to take the vehicle elsewhere from here on, and I want to get the word out that Bob Johnson in Leroy is taking advantage of elders.

Been doing business with them for over thirty years. Since the new ownership took over we had…read morethem work on two vehicles after Collison. First time, issue with paint job, they fixed with no issues. Second vehicle paint was flaking off of vehicle after two months. After I called them, they refused to fix it. I would not recommend using them.

Very professional, excellent customer service. And amazing detailed work. I was kept in the loop…read morethe entire time of the repair

Scott and his staff at Nichols Service are the very best! Not only as knowledgeable mechanics, but…read moreall good people too. Scott will even sometimes work through lunch, with a sandwich in one hand and a socket wrench in the other! We are from out of town, had a vehicle breakdown, and even though it was a busy Monday, they got us in the quickest they could the very next day. Great communication, and a solid repair that was done well. Scott did the repair as needed; not some inflated price or reason...just did the job right and got us on our way. Very personable, and even took time to thank us for choosing his business. We were thanking him! If you want the very best service and repair, choose Nichols Service in Brockport!

Yesterday a warning light (brake) came on and I immediately called Nichol's Service and asked if I…read morecould possibly get my car checked out and I dropled it off, next morning, they called and it was the tires. did O/F change ,checked car over etc. Scott and crew are awesome. They treat all customers like friends. Thank you all so much for making my life saf driving my car.

Prompt. Courteous and easy to work with. They made the process so easy and effortless. 10 out of 10…read morerecommend.

From the owner: A1 Towing & Auto is your go-to source for all of your towing and roadside assistance needs. Give us…read morea call today to schedule a pick up.