I wanted to recommend Ian Moss in Sales at Mazda of Carlsbad. Knowledgeable, patient, and caring are the puny words I come up with to describe my satisfaction with Ian. He's an adult, he treats you as an adult. You won't be called "dude," or "hey man," but he will sincerely care about your satisfaction and making things as easy as possible. So, without question, I recommend Ian Moss at Carlsbad Mazda. read more

Sent my daughter here to have them look at her side mirror. Tried to make an appointment on-line, but their website doesn't give you the space to enter specific repairs that you want, just an oil change and regular service, so she called and made an appointment over the phone. When she turned in the car, they charged her almost $200 for "service", which I thought was for diagnostics on the mirror, but when I went to pick up her car, turned out that half of it was for an oil change! I just changed her oil last week, and there was a window sticker that clearly stated it, so any half-good technician could look and see that this was absolutely not necessary. The worst part was that when I questioned the salesperson why would he up-sell my 19y.o. daughter on a service that she didn't need because she doesn't know better, he accused me of being "sexist" and started reading me a lecture about this being 2023 and that I shouldn't assume that women don't know about cars! Really?? You sell services that my daughter needs, take advantage of a teenager, and I'm being sexist??? I'll never go to Bob Baker Mazda, I'd rather trade Mazda for another car than ever go to this dealership. Typical liberals when they know they are wrong, their last argument is "you are racist" or "you are sexist". Worst service of any service department in probably 40 years! read more

I'm young. I'm stubborn. And my credit isn't perfect. Needless to say, I don't like car buying. My last APR was $25% on a $17k car.... I really wasn't looking forward to this experience. After lots of research I realized Mazda was probably going to be the brand of car my gf and I got next. We went in to look at the CX-5. That's when Fred entered our lives. My goodness what an honor. I'm going to cut right to it and say this man is wonderful. A wonderful salesman and person. He really did take care of us. And no. He didn't chop the price in half. What he did was show us the price of the car, after enacting our 0%!!! APR, he threw it on paper and there was Not. A. Single. Issue. That's literally all one could ask for right ? The only reason we weren't in and out with our car (Mazda CX-30 premium, turned out to be the perfect choice) in under 45 mins is our fault alone bc of difficulty with our maximum card whatever the heck. In conclusion, if you're in the SD area, take the hike to Bob Baker Mazda if you're looking to get one. They'll take care of you there. Everyone else I interacted with seemed like a very friendly salesman indeed; Fred was a friend!! read more

Three years ago I bought my Mazda CX5 here. I split time between the coast and Las Vegas. After once using the LV dealership, I decided I'd rather save all future servicing for Bob Baker in Carlsbad. That's because I've always gotten prompt, good service and I especially appreciate Max; he is personable, thorough to explain what is needed, and I feel like a valued customer. I highly recommend Bob Baker Mazda. read more

Had a very pleasant and smooth purchase with the excellent help of Fred! Fred was very knowledgeable and professional and made my first time buying a car stress-free! He was very hospitable and understanding with my preferences in a car and I'd definitely recommend working with him if you're looking to buy a car!! read more

I had a really good buying experience here. Marcos, sales, and John, finance, were incredibly helpful. I was looking for a bigger family vehicle and got a great deal on a CX-9. I did a ton of paperwork beforehand, so I was only at the dealer for about an hour to sign all the paperwork. Great car! read more

Jeremy and Rich were excellent and pleasant to deal with! Very friendly and great service. I'd recommend you ask for Rich next time you're looking for help selecting your next vehicle. read more

To Bob Baker Hyundai team and loyal Yelp reviewers My daughter and I went to Bob Baker Hyundai to look for a vehicle for her. Out of all my years purchasing vehicles this was the best experience that I've had. It was all due to the car salesman Perry Fitchett!! He was very knowledgeable professional anf best customer service I've had! I would go back just because of him to purchase another vehicle. I have already told my management team my employee team if they ever need a car to go see Perry . Bob Baker Hyundai is lucky to have him on their team. I don't usually write reviews but when I experience great customer service I make sure that they are recognized. Thank you Perry for making my daughter's first purchase a great! Perry is he man! read more

This review is specifically for the Service Dept. and Service Manager, Brianna Quintero. My Mazda was towed in for service and she was very quick and responsive with the diagnosis and quote for repairs. Because I am busy with work during the day and it's not easy for me to talk on the phone, she was willing to text me and communicate via text and email, which was appreciated. My car repairs were too much and I decided my old car had had a good run but I was done and ready to buy another vehicle. I was not able to work out anything with the Sales Dept. and ended up buying a vehicle elsewhere. Throughout the stress and inconvenience of having a broken down car and trying to work things out in buying another vehicle when you were not prepared to do so, Brianna was communicative, patient, understanding and went out of her way with customer service and trying to help me during this trying time. I think this has made a more than positive impression for Bob Baker Mazda and I think she should be recognized for this. Because of her, I would come back and take my new car there for service again and recommend this dealership to friends. read more

Really positive car dealer experience. We had to drive down pretty far from Los Angeles county for a test drive and Marcos and Tavo did everything possible to ensure a great, friendly, and professional transaction. They were honest and treated my wife and I with the utmost respect. We didn't feel pressured at all and my wife is super happy with her 2018 Miata! Thanks guys, we'll definitely drop by again sometime. read more

They sell you useless alarm and they lie about it. Try somewhere that doesn't play games. I was told it couldn't be removed which turn out to be a lie. I will not buy another car from this dealership. They don't deserve the 4 stars they have on yelp. read more

Bib Baker Mazda, Carlsbad, my highest recommendation, WHy?. My daughter's car was recently stolen in Cardiff. What a nightmare, but thanks to the Bob Baker Mazda team, they helped with the value of the stolen car and set her up in a new car. Ask for Marcos. He is the best! He is fantastic and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Tom, the service manager, and his team not only provide excellent service, and they know their stuff. This was by far the best dealership I have worked with (it was efficient and made sure that everything was covered at the best price in town. I recommend anyone to go see them. Robert Koens read more

They've been very consistent throughout the initial sales process and each time I have brought in my suv for routine maintenance and any repairs. I've been coming here for the last 4 yrs and found the service guys to be straightforward and reliable. My only complaint is getting through to the service dept for quick questions. I usually call the main service number, only to be automatically routed to the corporate exchange operator for all dealerships or a general voicemail box for the Mazda service. They do have an online appt reservation system which is great, but sometimes I just need assistance in understanding my warranty, etc. I appreciate the attention to detail and the kindness like when the front desk associate lent me her charging cable for my phone while I waited! read more

When I purchased this vehicle I did so because I was promised a loaner during service...... I prepaid the for maintenance program and was assured a loaner would always be available...... after all the services getting a loaner from this company has been like pulling teeth. The response from the service dept this morning was "who told you that? Do you have a name?" Seriously after several years this guy expected me to know that! He all but called me a liar... truth is that this organization refuses to stand by its promises from sale to service and one will think twice before buying from Bob Baker auto sales ever again. read more

I would give an extra STAR if I could! I just purchased my first Mazda. I want to build my credit and every dealership i went I got a very high payments and the salesman had no intention to make a better deal for me. A friend recommended Bob Baker Mazda, and I went there to evaluate my options. Lucas Cantarelli was extremely helpful and helped me to make a decision on a vehicle that fits my budget with my best interest in mind. I'm really STOKED with my new Mazda. Thank Bob baker for the grate experience, and thank Lucas for the excellent service. read more

Fred Bandi at Bob Baker Mazda was a fantastic salesman. He keeps all his promises and is responsive even after the sale. I bought a car from him 2 months ago and he still responds to my messages as if I was a prospective customer. If you want a Mazda, definitely ask for Fred! read more

I've been obsessing about buying a Mazda CX7 for months. Did a lot of research and found a used one at Bob Baker Mazda that I was interested in. I was feeling nauseous at the prospect of having to deal with the car buying experience. Chris Riley was our salesman and he was no nonsense. Basically told me that I could actually save money in the long run by buying new with 0 percent interest. After doing the math I realized he was right. Very knowledgeable and answered all my questions. I told him the payment I expected and we negotiated from there. Took about 10 minutes. Easiest car buying experience ever. Even the finance experience was no pressure. Usually you get the hard sell to buy a warranty, tire guard, gas tank protection, blah blah blah. I said all I want is an alarm, period, done no trying to argue the value of the other stuff. My kind of experience. It will be a very long time before I have to buy another car but I want to recommend this dealership to anyone who is in the market for one. I can't express enough how easy it all was. I have no buyers remorse or feelings that I could of got a better deal elsewhere. I know I was taken care of. Rare feeling when dealing with a big purchase. read more

We drove to Carlsbad on Mothers Day to look at a Mazda 6 Grand Touring Yes from Las Vegas!!! And we liked the dealership so much we bought TWO vehicles from them. The Mazda6 and a CX5. They were nice and patient with us, never made us feel rushed even though I know they were dying to get the heck out of there! Will I go back??? That's a good question. If I am looking for a luxury vehicle and cant find it quickly yes I will turn my search engine to them cause I know they will have it in stock. ---And yes we did look in Vegas; didn't get the same attention, felt pressured and they weren't really willing to go the extra mile to help us get what we wanted. There was a lot of " we have this on the lot" If that was what I had been looking for guys guess what! I would have bought it!!! Thank you Bob Baker Mazda, you turned a very long day into something I can do again! And I got the prettiest red CX5 ! read more

Bob Baker Mazda - From Carlsbad to Las Vegas Baby! - Auto Repair Near Me - Carlsbad, California

Fantastic experience buying a car from Fred today. Let's be honest - going to a dealership is always pushy, unpleasant, and time-consuming, right? Not with Bob Baker and not with Fred (Sales Professional). If you are looking for a Mazda and want a great buying experience, just check them out and ask to speak with Fred. You won't be disappointed. read more

I have been keeping an eye for a Mazda Cx-5 for quite some time now. I was assisted by Tavo and he helped me seamlessly with all the needs that I have during the purchasing process. He made sure that all the needs and questions that I have were met. read more

Went about a month ago to look at certified CX-5's. Had about 90 minutes total to kill. Tim Fitzgerald ended up helping us out test driving two separate 2016 CX-5's and we walked out with a car in less than an hour and a half. There was never any pressure to make a purchase but when we did find the right vehicle Tim was super informative on the Mazda CPO warranty as well as little things like trim level differences that I frankly didn't know about. Thanks so much! read more

Bob Baker Mazda - Auto Repair Near Me - Carlsbad, California

Bought my first #2019MazdaUSA CX5 from Bill Gilbow it has taken about 2 months to make this decision after my Audi was totalled from a car accident. I looked at other high end luxury SUVs as well but Mazda made practical financial sense & the research & reviews kept me going back to Mazda CX5 & CX9 & I searched & contacted Mazda dealerships from local ones, Escondido to LA & Bill in Carlsbad, Bob Baker Mazda was professional, no BS guy. Answered all questions right away, he was experienced and he knew his stuff, he tried to get me in right away but I had already test driven a car at Loma Linda Mazda dealership but I wasn't sure if I wanted a used or spend more $$ on a new one. I finally decided on new & price shopped, asked for best pricing, the breakdown of all cost & Bill immediately did it. Some would say, we only do that when you come in & others would say they would match any other dealership. BTW if your shopping for a car online have you noticed how terrible most car dealership websites are, that was frustrating. Anyway, great experience with Bill. We were at the dealership for 3 hours, we got there around 6, test drove car then we were ready to purchase on the amount quoted via email. I love my new CX5 SUV, Grand Touring premium package, heated seats, front & back, it has USB ports front & back, moonroof (wish it were panoramic but this will do) parchment leather seats I love, great infotainment, AW for those Big Bear trips. I'm not saying this is of same quality as an Audi or other European cars but its pretty nice. Downpayment of $20,000 amount financed at 3.9% was $14,711 which I plan on paying it off early. Thank you Bill and Mike the finance guy, both professional & great considering it was a busy Tuesday afternoon & yes Mike sold us two extra packages we didn't think we would want, but they were too good to refuse, other packages seemed great also but we opted out. The dealership itself is Ok, could use a nice Cafe bar/lounge area with phone charging station & someone to keep bathrooms clean & invest in an updated technology for paperwork (all stuff an owner has to invest in) read more

I'm absolutely in love with my new Mazda CX-5! This particular model has caught my eye for quite a while and I couldn't be more happier with our purchase. The team at Carlsbad Bob Baker Mazda were beyond helpful and had our best interest in mind through the whole process. A huge thank you to Martin our salesman (YOU ROCK)! read more

Bob Baker Mazda - Our new 2019 Mazda CX-5! - Auto Repair Near Me - Carlsbad, California

Fred was the most amazing sales person we have ever met. My mom and i have been searching for cars for months and i remembered Fred helping me last year . We came back, he made buying a car easy, fun, with no pressure. The finance person who handled all my paperwork was a hilarious guy. The difference with the staff here compared to others i noticed ous you get to know the person your working with at the time of purchase. They are all very genuine here, offering really good products. Cx-5 runs great, More quiet then crv and rav 4. Handles better then other two. These vehicles feel like your driving a luxury vehicle. My experience here was better then honda, Nissan, toyota, lexus, acura. read more

Horrible customer service, purchased a vehicle through them about 4 months ago and still haven't gotten my plates from them, made me drive 40 mins to sign a paper they forgot about and have been dodging my calls and emails. read more

I had a great experience working with Tavo Updike who got me set up with my new CX-5 Touring with package. He walked me through all components of the car and package using several models since my exact specifications were not available on cars in the lot. My car arrived a week later and was everything I wanted. I also had the pleasure of working with Roger Thurman on the day I picked up my car and he took the time to review everything with me and got everything finalized. Wonderful experience! read more

Max was amazing! Very communicative throughout the whole process and made it understandable for me and very professional. My car is running great and I'm even bringing my sister tomorrow to take her Mazda 6 in for some recall things. I couldn't be happier with how you guys handled everything. Also the man who checked me out for getting the car back was so sincere and helped me even though you guys had just closed. The girl that initially set me up in the service department also was very nice and helpful. Overall great experience. read more

January 2022 - Refused to sell me a new car unless I purchased a $1,000 aftermarket KARR alarm system. Go somewhere else, anywhere else. They are taking advantage of the market and taking advantage of consumers, don't fall for it and don't spend your money at this unethical place. read more

I bought my Mazda CX-5 last November, Ken helped me. I did my online research, narrowed it down to this car, in white, with black interior. I emailed Bob Baker and got a prompt response....I explained that I knew exactly what I wanted, I work in sales and would not be getting into a high pressure sales pitch conversation. They were direct and to the point and it was the 2nd fastest car purchase I have ever made (the other was at Capo VW and I approached it the same way, they also responded with no nonsense). They verified they had the car, I came in to drive it and have them value my trade in, we did the paperwork and I was out of there. I left CD's in my VW and when I went in to get them I got help on how to sync up my phones to the bluetooth in the car, Ken was out, but someone else helped which was nice, since he didn't make money off me. I think the trick to having ANY good car buying experience is to do your own research and then if you see someone driving that car, like I did, at Target...approach them and ask how they like it and if they don't mind, what did they pay for it? People love to brag about getting a deal, especially on their new wheels. I asked a chick parked next to me at Target and she told me what she paid, I got the same deal, without having to ask, which I appreciated...I did not at all feel like I was being "sold". I was making a purchase. The whole thing was fast and easy, including the finance dept. I was and continue to be happy, and the car is great, no problems! read more

Terrible dealership I go in and I tell the salesman I only want cars of monthly payments $350 and below. He says he can help me then proceeds to show me cars above my budget and doesn't even want to show cars around my budget because he needs to meet his new car sales quota. I went to Subaru down the street and got myself a crosstrek. Salesman were way better there. Don't go here the manager is also super rude and told me he can't give me any discounts or rebate for military... when it's not true because on their website it says they do offer rebates to service members. 0/10 customer service. read more

I made a trip to Carlsbad with a loaner from another Mazda dealer. On the trip here from Nor Cal the car started to show all kind of warning & failure lights. I called Bob Baker & explained my issue. They got me in immediately & within hours,repaired the car, and all under warranty. They saved a vacation. read more

Even having bought 7 new vehicles and knowing the process, car shopping can be stressful. Especially when you are cash challenged! Paul G, Ron P, & John C get top rating for making the purchase of a 2015 Mazda 6 "THE BEST EXPERIENCE EVER!" From the relaxed process, taking time to understand my needs and then do what they do best and negotiate with the lender to get me the taken care of without feeling raked over the coals or backed into a corner. YOU GUYS ROCK & SO DOES MY NEW MAZDA 6!!! read more

Bob Baker Mazda - 2015 Mazda 6 - Auto Repair Near Me - Carlsbad, California

Was very impressed today with how nice and helpful Robert the Sales Manager and Anthony the Service Advisor were today. I had just bought a new Mazda a couple days ago from another Mazda dealership and I had a nightmare experience buying from. I needed a second opinion on the issue I am having since the other dealership quality control was next to non existent. I had such a good experience coming to Bob Baker Mazda because of Robert and Anthony, and I feel I can trust them with my car. They took me in super last minute on a Saturday to help me out with the issue I was having with my car and addressed everything right away. I didn't even buy my car from them and they were willing to go above and beyond to try to help me out. No dealerships are like that these days, was blown away at the 5 star service. I will be bring all my business to this dealership in the future and wish I would have bought my car from this dealership. Will be sure to send anyone I know looking for a car to this dealership first in the future. A million thanks to Robert & Anthony for helping me out last minute today. Truly great experience!! A++++ Service that is for sure!!! read more

I really can't recommend this dealer which is unfortunate because I had such a great experience at first when buying a car from them. I'm giving a star because my salesman Paul really did a great job on the sale and went out of his way to answer all of my questions. He's really a very good salesman and the other reviews on this site reflect that about him. If you do decide to go here, ask for him and he will take good care of you. DO NOT SHOP HERE IF YOUR NAME ISN'T ON YOUR PHONE BILL! I purchased the car two weeks ago and after being approved my wife and I drove the car off of the lot. Now that we are at the two week mark I get a calling saying they need "proof of my wife's phone number". We are legally married so I sent my bill over and was told that's not good enough her name needs to be on it. I called every phone provider I could think of and all of them said they've not only "never heard of proof of phone number" but none of them add multiple names to a family plan. I wish I had a time machine to stop myself from going here! I originally left them a 5 star review but that's long gone after how John C has treated me over the phone. Bob Baker Mazda has really made us both feel awful for going there with our money. So my recommendation is to not go here unless your name is on your phone bill. Apparently "proof of phone number" is required. The 5+ phone company representatives we spoke to said they've never heard of such a thing. My wife is from Mexico and her social security number + credit check went through no problem. But all of a sudden her phone number is a huge topic and she can't be accepted for the loan. It's odd they didn't need any proof of phone number for me, but hey I was born in the United States so apparently I'm trust worthy. read more

My experience is only with the service department, which was terrible. I called to schedule my first appointment, arrived on time, and was told that it would be a 4-hour wait. Uh, what? I was told they mistakenly assumed I would be dropping off the car, not waiting. They were unapologetic for their mistake and couldn't reschedule me until a week later. Everyone I interacted with was rude and dismissive, showing no empathy or remorse for the fact that I had taken off work to drive all the way there. I highly recommend Mazda of Escondido as an alternative. It might be a little further drive, but totally worth it for better customer service and just basic decency. read more

Went in with a car in mind and budget plan. I was greeted by Lucas. He did an amazing job guiding me through the whole process. No hidden agendas, no pressure, just honest and helpful from the beginning to the handing of the keys. Thank you Bob Baker Mazda & Lucas for a great experience in the purchasing of my awesome car. read more

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This was our 5th car from Bob Baker Mazda dealership. We have had a different salesman every time. This time was different because we had Fred Bandi! Fred was so kind and patient and not a typical "pushy" salesman. We highly recommend going to Bob Baker Mazda and purchasing or leasing your next car! I just bought the new 2019 CX-5 Grand Touring in red with parchment interior. Absolutely am in love with the car! It has everything I wanted and more! Don't hesitate! Go there and ask for Fred! read more

Bob Baker Mazda - Auto Repair Near Me - Carlsbad, California

I did not have the best experience my first time coming here but Mr. Acosta, Christian and Marcos made up for it! I was able to drive away with a beautiful vehicle and the process was smooth and fast! I was out in no time. I'm very happy with my purchase and would recommend this place to anyone looking for great prices and honesty. read more

We made the right decision coming here to purchase our first family car. Even though we spent like 6 hours here, David helped us find the right one and we couldn't be happier! Also thank you to the staff for being so attentive and friendly. read more

Bob Baker Mazda - 2018 Mazda CX-5 Grand Touring - Auto Repair Near Me - Carlsbad, California

The service department is a joke! Had two experiences lately one was a recall that we were told would take only a few minutes to fix, made appointment and took in was told the wait for repair was an hour. Not sure how it changed so drastically from making the appointment but had to cancel because had made plans that didn't allow me to wait that long. Worst offense is the latest one. Our car was taken to this location for dealer specific parts and installation and to reset codes. They sat on our car for THREE WEEKS kept giving our Collusion specialist the run around as well as us. Mark in the service department told us he didn't have anyone able to take the time to get it done. He didn't think it to be a priority repair. So while still paying a car payment, insurance and paying for a rental with horrible gas mileage this whole thing has cost us money, time and energy that should not have been spent chasing these people to get our car repaired in a timely manner. The car was taken to Escondido mazda where it took only half a day to repair it. Mark told us it would take at least 6 more hours to diagnose what the problem was before repairs even took place. THREE WEEKS they had it to find and fix the problem and with in one working day the other mazda service department FIXED IT!! The service at Baker Mazda was ridiculous and cost us a small fortune because of their either laziness or ineptness or lack of proper management. We were shopping for two new mazdas to add to our family and this location from this day will not be getting our money. EPIC FAIL! I highly recommend Hine Mazda in Temecula. Friendly, attentive, don't give you the run around very honest and good communicators. Wish I could give negative stars to this experience read more