Interesting that Bob Smith has so much Yelp backlash. Approaching the dealership from the other end of the spectrum, I have little to complain about. I took a used car to Bob Smith after a few of their flyers insisting that they bought used vehicles in all conditions and price ranges. I went in with a very realistic idea of what my car was worth and after a quick inspection, I got a quote on the spot that exceeded the number I had in my head. Done and done. In less than 90 minutes, I had sold my car without having to deal with for sale ads, craigslist posts, or the litany of tire-kickers and flakes that go hand in hand with trying to sell one's car to the general public. Needless to say, I'm a happy guy. The only mark I've ever had against the place is that because it's a "high volume" kind of dealership, it's hard to build a relationship with the people in the service department. Even if they're still around, it's unlikely that they'll remember you. Nevertheless, I've been confident with the quality of their repairs, and work done on my Lexus (essentially, a rebranded Toyota) was always much cheaper than the Lexus dealership in Glendale, which always seems apt to gouge me on the prices (for example: $300+ to replace the battery for the keyless entry). read more

Had a very good experience in getting my Prius plugin. I always wondered if this was a good dealership as I pass through foothill on my way home. Anyways due to the proximity I decided to check it out and see if they had a plugin to look at and also to test drive. My first visit I wanted to just see the car and decide if I really wanted one and didn't know about the 1500 rebate and the 0% financing thats available so I said hmmm. Plug in or regular Prius 3. Well the sales guy Jacob was very polite and not pushy at all. I also appreciated him telling me about the heros2 program where I can get up to $3000 on my old car like cash for clunkers type program that no other dealer knew about. I tried the application and was denied but still appreciated the heads up. I returned after doing my research and finalizing my decision for a plugin and decided to go meet Jacob again and see what we can negotiate. Went in with a specific figure and they were a little bit higher but with the 3rd year free maintenance and the proximity of the dealer I felt it was good enough for me. Also they had my color in stock. I initially wanted to give 4 stars but after my experience today (3rd time) I had to up it to 5. Jacob introduced me to his manager I think Justin on th 2nd visit to ensure I get the best deal possible and well today they went above and beyond. When I picked up the car I was expecting a full station Sirius xm package and noticed I was limited to the select programming. Well I called Sirius and complained that if I was getting a trial period I would expect full station line up. Well I called to complain to Sirius and they wanted $4 more per month just to upgrade my trial. Well I kept fighting with them and they told me to head to the dealer and have them request the upgrade so thats what i did. Justin was very helpful in taking ownership and sent me a text informing me that the parade has happened. I really appreciated their assistance and hope to recommend them for my buddies. read more

Maybe I'm crazy, but it seems like finding anyone honest in the auto industry is like finding a needle in a haystack. I just took my 2012 Toyota Prius V to Bob Smith Toyota for the first time to receive my 60,000 mile maintenance service and, surprisingly, seemed to actually have 100% honest, efficient, affordable, timely, and excellent service! I kept waiting for the shoe to drop and there be some sort of catch at the end of my service, but was amazed that I walked out of there with my car in great working order at a reasonable price. What dishonest folks in the auto industry seem to continually fail to realize is that they lose a customer for life every time they try to pull the wool over your eyes. Honest auto folks are such a rare commodity that they have an enormous advantage over their competitors! With the service I received today, you'd better believe I'm bringing my car back here the next time I need work done. But...then again, I could have just gotten lucky today. I'll keep coming back and see what happens. 5 Stars for now. read more

DELIGHTFUL! Normally this is not a word I would use to describe buying a used car, however, our experience with Julia Pearl at Bob Smith Toyota was just that.. and beyond! From the moment we walked on the lot, she was professional, helpful, warm, and fun. Julia is an exceptional listener, she presented options that suited our needs and budget, and tailored our experience to ensure we were comfortable throughout the entire process. Julia didn't skip a beat from the beginning to the end, she was extremely detailed and left us feeling so confident about our purchase. She even took the time to set up the bluetooth feature of the car for us before we drove off the lot, such a nice touch! We can't recommend Julia and the Bob Smith Toyota team enough! Thank you!!! read more

I'm always apprehensive about dealerships but had a surprisingly great experience at Bob Smith. I went in for a lease and had done a ton of research before to make sure that I was well-informed and aware of pricing. When I got to the dealership Barkev was straightforward, knowledgeable, and helped me get in and out without making me feel like I was jumping through hoops. He not only made the whole process painless but was also very well informed about all of the features of the car I was looking at (2020 Corolla) and helped me pick the one that was right for me. read more

Although we bought it from another dealer, we've been taking our 2007 Prius to Bob Smith for service for the last couple of years. They've been great. We decided to take advantage of the year-end closeout sales and requested online quotes for a 2011 Prius IV from pretty much every Toyota dealer in the Los Angeles area. Once we identified the best quotes, we contacted the dealers directly to get the details and finalize the deal on the phone - we absolutely didn't want to spend hours negotiating at a dealership, particularly on New Year's Eve. After talking to the folks at several dealerships, it was clear that the attitude and approach to customer service at Bob Smith was vastly superior to everyone else we spoke with. There was no pressure, all the details of the transaction were transparent, and they agreed to meet or beat the pricing from any other dealership. The whole process was smooth and easy. No surprises or unexpected costs after we arrived to sign the papers - everything was as discussed and ready to go. I don't know how many cars I've bought or leased in my lifetime, but this was definitely the best experience in the car buying process. We'll be giving them our business in the future. read more

Truly personalized service. Just got my Scion FR-S. Worked with Markos who knew all the details about the vehicle and made the experience easy. Highly recommend these guys. They will never pressure you into buying a car off their lot. They will help you get the car you want. read more

I would say that our recent experience at Bob Smith Toyota probably ranks near the top of the short list of truly awful experiences that we have had with ANY business over the past 30 years!! Something really bad has happened at that dealership and the results are truly horrific! My family has purchased several vehicles from Bob Smith Toyota over the past 25 years, and they have always been honorable, professional, and demonstrated great integrity. Not this time!!! Without going into too much detail, we tried to purchase another car from them, and were in the process of negotiating a price (waiting to consult with Pete Smith), when we were informed that the vehicle had been sold to another party!! This follows the dealership's assurance that they would honor our commitment to purchase the car and hold it (we offered a $1000.00 deposit in good faith, but they said that wasn't necessary) until we were able to speak with Pete (Smith) directly. The dishonorable antics on the part of the dealership staff go on and on; but suffice to say, our treatment by the folks at Bob Smith Toyota, was reprehensible!! Anyway, we found our vehicle at another dealership (at a much better price that we were even hoping to get from Bob Smith!), so from where we sit, the story has a happy ending. That said, we will never, ever do business with Bob Smith Toyota again, and will forever be completely dismayed by what happened to what was formally a reputable dealership!!! read more

I've always been a little nervous when considering buying a new car. Fortunately, salesman like Barkev exist. He made my experience far more pleasant than I would have ever dreamt it to be. He was warm and welcoming from the start, putting my nerves at ease. He took the time to really get a sense of what I was looking for and walked me through some amazing options. I anticipated being there for hours on end, but Barkev made the process as smooth as possible and I was out of there in no time. Couldn't be happier with my experience and love the car so much. read more

This review is long overdue. We went to Bob Smith to check out hybrid vehicles. I was dead set on getting a Chevy Malibu from another dealer, but want at my husband's request. I'm so glad I did. After hearing our various needs, the representative, Haik, walked us through options and encouraged us to try the Prius Prime. I thought there was no way my tall husband would fit comfortably, but I was wrong. Our test drive was great. When it came down to financing, the team gave us a slew of options - one that met our budget. I've been back several times to charge my vehicle and say hello to Haik - to thank him for his help. It's a great neighborhood dealership. read more

I bought my Highlander a year ago (unfortunately from another dealership) and have been having a problem with the radio console that also controls the GPS and Bluetooth functionalities ever since. Both of which were major priorities for me when I purchased the vehicle. John Subee worked with me to solve the problem. Occasional software updates would temporarily alleviate the problem, but it always came back. Eddie Doudakian took a road test and was able to take additional information back to Toyota and they authorized (finally!) the replacement of the radio. As of today, I have not had any problems with the unit. But the good news for me is I know if I do, John and Eddie will do what they can to help me. read more

I have already written an extensive review several months ago which basically said, "Run don't walk to Bob Smith Toyota." I just had a complicated and extensive repair done to my son's car...a used Super Turbo Mini Cooper that I bought at Bob Smith. ONCE AGAIN, Brian, the Service Manager, got it all done with kindness and extra care. He is an extraordinary human being and I hope that Bob Smith Toyota knows how lucky they are to have him. Hey Mr Smith!!!! Give Brian a BIG raise! read more

I brought my car to the service to do an oil change just a regular oil changed.. I maintain my car up to date. Just want you guys to know they hired a new guy his name is Daniel Hernandez a service director and he is a crooked not an honest person he will do something to your car so you'll have to come back and spend a lot of money on a service that you don't need. He is very bad for Bob Smith Toyota and very bad for our community. I highly recommend a different dealership than this one you will get robbed. read more

I've been a Bob Smith Toyota customer for the past 8 years! I love the staff here as well as their location. They never seem to disappoint me. I am always greeted by workers as soon as i walk in. The area is very clean and very cozy! I'm leasing a 13' Scion TC which i love very much. Haig is the only person who I trust at this location; who always gives me great deals. Every time i go in when my car is being maintained, I say hi to Haig! He gives very honest prices that a lot of places cannot beat. I like the 'wait area'; its very small with complimentary coffee and water. The people who work in the front are always very helpful. Today I called in while i was on my way to get an oil change and they told me to swing by. I literally just drove up to them and dropped my car off and picked it up shortly. I do recommend people to try this place out, whether its to get a quote or look around for great reliable cars. read more

Nearly SWINDLED. They tried to give me a price on a car that clearly had damage but feigned ignorance. The original price they gave me was a big fat lie because I just found their advertised pricing from before I went in (and still current) and it is significantly lower than what they told me. I was looking forward to supporting a local business but I'm never stepping foot in there again because they are completely untrustworthy. Thanks for the cup of water no one offered me and thanks for being such polite crooks. read more

Thanks to Big Joe Chavez at Bob Smith Toyota in La Crescenta, I had the greatest car buying experience ever. I had been shopping around with several other dealerships for the past few weeks for a 2018 Prius III. As usual, it felt like swimming with sharks- without a cage that is-- whether online or in person. But then, I decided to see what Bob Smith Toyota would have to offer, and I'm so glad I did. Not only did Joe and I put together a great deal, his integrity, professionalism and genuinely warm personality made it easy. Also, he was able to locate the color that I wanted, and deliver it personally to the dealership the very same day. If anyone ever asks me where I bought my Prius, I'll happily send them directly to Joe! read more

Haik and Justin where great to work with and tried finding a used car that would suit my needs. They didn't have what I needed at that time but if they did I wouldn't have thought twice about buying from them. Great service, professional. friendly, concerned for your needs and not to slick. read more

Headed into Bob Smith Toyota in La Crescenta, CA to see about a new vehicle lease and had an excellent experience. Tom Moratto went above and beyond to find a car and lease that fit my needs. The entire experience was super easy and only took a few hours from start to finish. Tom was knowledgable, reasonable, professional and explained everything about the leasing process as well as the car. Todd Rankin was also super friendly and helpful with all of the paperwork. Highly recommend Bob Smith Toyota in La Crescenta for your next auto lease, purchase and vehicle maintenance. read more

We have been loyal customers to this dealership for over 20 years, until last September when having my car serviced at 125K miles, they emailed me an inspection report with $765.00 in suggested repairs for ball joint replacement stating the ones I have were leaking plus I would need an alignment if they replaced them. They also said I had dirty brake fluid needing a fluid change. I question how this could be since I had just had complete left and right axle boots replaced and a brakes done at Western Tire in Burbank recently. I knew Western Tire would have told me. I took my car back to Western Tire and they showed me under the carriage of the car there was nothing wrong with the ball joints. I took pictures and emailed them back to Jaime at the Toyota service department that it was unethical to try and tell me these repairs were needed, not even the brake fluid was dirty. I sent several emails, and left messages. It was not until my husband got involved and left 3 messages did we hear back. It took over 2 weeks for Mike the manager to leave my husband a message saying sorry come in for a free oil change next time. They even suggested I bring the car back in so the service manager could have the mechanic show him what he was looking at. I had already sent them the evidence, and honestly I just felt like my car would be sabatoged. I have found a new place to take my vehicle and they did an amazing job yesterday on my oil, cabin air filters along with a new serpentine belt . Media City Burbank only uses Toyota and Lexus OEM parts and their service was probably half the cost. They also gave me great explanations of what repairs I DID NOT need and why.. which was much appreciated. And by the way, they also said nothing is wrong with the ball joints on my car. I will never go back to Bob Smith where buying over 5 vehicles and having serviced my vehicles all this time did not warrant me honesty and respect as a long time customer. When Haik was there he always looked out for us, remembered our names, and treated us with respect. But since Haik is no longer working there I see little reason to return. read more

I have dealt with Bob Smith Toyota randomly over the years. From my Camry to my Matrix, I have always been a satisfied Toyota owner. Recently I had a wonderful experience dealing with a very stressful situation thanks to Bob Smith Toyota. Michael, in parts, as well as the ladies who dealt with my appointments, were pleasant, calming, and efficient. They will put you on hold, so bare with them, but consistently I have been pleased with my service and can't wait to reach out to them next year when I'm ready to purchase my next Toyota. read more

Richie at Bob Smith Toyota Service is the best by far. This is my follow up text I received from my service advisor Richie: This is Richie at Bob Smith Toyota checking in to make sure there were no issues with your visit. Please call if you need anything 818-236-3337 Wow Richie thanks for the follow up. After I read the bumper to bumper car health report I told my friends with toyotas about your service there and highly recommended it. For a mere oil change I got a total health report of my car an alignment check a car wash including the engine. Thats the best car service I have had in my life ever. To top it all my service advisor was very friendly and efficient. You hooked me up when I would have left the car and came back for it and miss a meeting I have scheduled with a colleague. Thanks A Bunch Richie!!!! read more

Big Joe and Mark made our purchase easy. Willingly spent a lot of extra time and found the best match for us. Very pleased with the Car Pro connection and highly recommend Bob Smith Toyota. Wouldn't hesitate using them again. read more

$1412 worth of repairs done as a recall to my Corolla. Service and mechanical staff were very professional and everything was completed within the time frame. Would definitely come back for another service. read more

We visited Bob Smith Toyota back in 2012, while car-shopping with a friend. So our friend bought a car from Haik and we told Haik that soon, he might get us a good used car. Three years later, we went back to him to tell him we were ready for a car. He called within a couple weeks, having found a great 2012 Prius V5. Nice car, used but in IMMACULATE condition. We bought it the same day. Thanks to Haik for his broad knowledge of all cars' features! (Also: They sold us an extended warranty. Not sure how that will pay off yet. Watch for my next review...) read more

Bob Smith Toyota - Our car is called "LUCKY." - Car Dealers Near Me - La Crescenta, California

Just had the car serviced today (this is my third car getting service from Bob Smith). I think these guys are great--service always on time. Recommended. read more

John Subee provides excellent customer service. In my experiences in over a decade of service and from my purchase at Bob Smith Toyota, I have have had nothing but an A+ experience. They are truly an exceptional dealership. 5 Stars! read more

Had a bad experience with one of the sales people. Will NEVER buy or recommend them. Was just looking at cars, not ready to buy the salesman pulled my credit . He told me it was going to be "soft" it won't appear on my credit, he lied there are no "soft pulls" when you buy a car. VERY upset, that dropped my credit score 13 points.... Not only that he was trying to sell me a car that I didn't want... ended up going to Longo Toyota, best experience, way more selection, and the sales people are not pushy! read more

I recently bought a new Toyota from Bob Smith Toyota. Raffi was the salesperson that helped me and he did a great job. It was the easiest transaction I have ever had buying a car. Raffi was knowledgeable and didn't "talk down to me". I got the car I wanted with no fuss. Raffi is an asset to the Bob Smith the team. read more

Great Service group to work with - Frank helped me out primarily, though everyone that I had contact with was friendly and helpful. Dropped off 7 am; they gave me a ride back to spare car first thing so that I could still meet my regular Monday morning schedule. They were thorough, full disclosure, and price charged ended up being less than quoted. Additionally, they fixed what needed fixing, unlike ToHWD, where I had gone before for part of same issue. In the past, having worked for a distributor of Toyota in another area, covering 154 dealership facilities in five states, I can say that while the facilities here are older, they are clean, well maintained, and they have everything that's needed to take care of the customer. And, they do take care of the customer. I definitely recommend them for your Toyota service repair needs. read more

I recently moved back to the area with my Prius. I wanted a dealership with great maintenance and Bob Smith was recommended. I had an excellent experience yesterday when I brought my car in. I had a frightening experience on the freeway and the tire stabilization light came on. I brought the car in to make sure everything was ok. I believe it was Vic who drove me around to test it, and then tested everything through the computer. Excellent service and no fee. The car was fine and he explained the light. I will always bring my car in to Bob Smith for service. read more

I can't say enough how thankful I am to this dealership.  From the very beginning of my interaction via email with John Smith and the great down to earth and upfront discussions with Tom Moratto to the culmination of my purchase of my car, the buying experience was smooth and stress free.  Tom was very patient and answered all of my questions.  He explained all my options and helped me get what I wanted.  He was aware that my old car was "dying" and I was going to need a vehicle as soon as possible and explained that the vehicle I wanted would not be available for another month. I placed a deposit on a RAV4 LE but later in the week changed my mind and asked if he could keep an eye out for an XLE. Tom understood and searched for vehicles that fit the bill.  Within in a matter of one day he located a vehicle for me and had it transferred to the dealership.  I was really happy to get the vehicle with the right combination of features I wanted for a competitive price. The finance process was quick and easy. They were even able to beat the loan rate my Credit Union gave me.  I highly recommend going to Bob Smith Toyota for your next car. These gentlemen went out of their way to help me. THANK YOU! read more

Went to this dealership because of Jerry's Car Pro radio show recommendation. Bought a car from Big Joe Chavez who was great to work with. On the pre owned certified Prius I bought I felt the tires should be replaced due to wear, and with the same type tire the vehicle had when it was new. Joe made this happen, but had to go back to management 3 TIMES before getting the go ahead. That is why I give 4 stars out of 5. read more

Bob Smith Toyota - Car Dealers Near Me - La Crescenta, California

Watch the service pricing. I was told to change my 2007 tundra's spark plugs. They charge $500.00 inc parts I never worked on any cars I've owned but thought I'd give it a go. Watching you tube for the instructions I heard what to get and how to do it. It cost $100. For Toyota plugs and a special socket I got on Amazon. I timed how long it took. 56 minutes. Bet it would take 30 if I did it again. So they are charging $400.00 per hour at a novice speed & $800.00 per hour if I was a experienced mechanic. Seems a bit of a over charge. In the YouTube video the guy said his dealer was charging $150 for this service. read more

We used them for about 3-4 years and have had mixed results. Because I purchased a new 4Runner from Carson Toyota I looked for the reviews of their service department due to the fact that I live in La Crescenta. Today I called the service department to get a quote on new cross bars. Of course no one answered. When I looked at cars there last Sunday the salesman could not find the key for the car that blocked the 4Runner, so I left. In past years the parts department was a joke and I feel that this is a reflection on the other departments. I guess I will take my 4Runner down to Glendale Toyota for service. read more

Bought a car here based on their association with Car Pro. They are the So Cal Toyota dealer for this program. Made an appointment with "Big Joe" Chavez who is the Fleet Sales Manager. Joe was great! He took the time to get to know us, walked us through the appropriate vehicle choices, took us for a drive and worked out a good deal for us. Pretty much all you can ask for. He even personally went to get the exact vehicle I wanted from another dealer in Pasadena. The best part was that Joe does his own paperwork and we did not have to go from salesman to sales manager to finance guy and listen to all the attempts to upsell any extra stuff that we pretty much did not want. Go here, they will take care of you. Always a good idea to make an appointment and show up. read more

It's my second time here to service my car. Ahhh. Love this place. I bought my car at longo, and the service is bad (and I consider myself nice for saying bad only). So I looked around, and I came here instead. Their service is much better here, people is nicer, and when they tell you the estimated time, guess what, they are correct! Not like longo, they told me 3 hours and it became 7 hours... O, and I found a good massage place that's walking distance from here... Awwww.... read more

I have been using Bob Smith Toyota for over 20 years and I have always received excellent service . All the staff especially in the service department have been excellent. I highly recommend them . read more

You know that sinking feeling when you're 400 miles from home and the dashboard panel lights up with "warning your brakes are having an issue." If you are in the Los Angeles area get your car over to Bob Smith Toyota and ask for Frank Carone in the service department. We pulled in there on the way to a conference dreading the bad news on Frankenprius, our 2006 with 356005 miles. The diagnostic was a mere $99...so much less than our dealer in norcal, but when no problem was found we were not charged anything. Frank had us out in 30 minutes...I cannot say enough about the incredible customer service for a customer who is not local I may have to consider moving down here. read more

We love the staff at Bob Smith Toyota. We didn't purchase our vehicle here, but we always get great service, here. The owner is super sweet and goes over and above to make sure he's ontop of what's happening in his store. Jennifer read more

This is one of the worst dealership I've ever been in for my brand new Toyota Tundra.I had an issue of vibration on my car and they never spend enough time to diagnose what was really wrong . finally I got tired of it and I took it to the Toyota of Pasadena. All employees were very nice specially the Servic manager, Kevin Young. They Spent their time and diagnose my car and they find out the main issue was the tires. Kevin followed up with different manufacturers and replaced the tires for free. I would definitely recommend Toyota of Pasadena over all the Toyota dealers. read more