Be careful with the service department. They are tricking you to make more money!!! I was there for my car free oil change through the TOYOTA care program for twice. They didn't tell me that the brakes pads need to be changed. I noticed it by myself and they made a test drive appointment, and said that everything is fine! When I went back two months later, they said that the pads are on zero percentage! I required explanation about their negligence during the test drive, they denied my presence at the dealership due to no records in their computers!!! They are liars. When I reported their negligence to the corporate office, they refused to take the responsibility! They are not trustable at all!!!!! read more

We all have many options when it comes to getting our Toyota's serviced, however, there isn't another dealer where you will receive better service then Bob Smith Toyota! What makes Bob Smith Toyota different? Simple, it's the people who have been inspired and empowered to treat you like your family. You can depend on the service team as well as each of the other departments at Bob Smith Toyota to treat you right and earn your business. Keep up the great work! read more

Julia was amazing. My little brother needed to buy his first car and she made it so simple and painless. He couldn't be happier with his new car, and I couldn't be happier with the service! Thank you, Julia! read more

For a dealer that makes its main profits from servicing cars it should have much clearer pricing. Do not tell me that an oil change is $59.99 for my car over the phone and when I arrive make me wait 20min and then tell me it's $79.99 after you already intake my car. read more

I was so happy with their service, especially Mark and Markus:) They are fast, professional, and efficient. I totally recommend this place for shopping for Toyota cars! read more

My husband and I went to Bob Smith to look at what new cars they had to determine if we wanted to keep our 2017 Highlander or trade it in. We were treated great by the staff, especially the sales manager, Haik and sales rep Barkev. We ended up with the 2021 Venza and got a deal we were happy with. I would recommend Bob Smith to my friends and we plan to take our new car there for service! read more

Another wonderful experience at Bob Smith. Haik is phenomenal. This our second purchase with him and I won't buy a car from anyone else. They treat you like family. read more

Julia Pearl at Bob Smith Toyota is fantastic. She is a model for what all internet sales managers should strive for. We gathered quotes from several local dealerships before buying a new car - Julia provided the best customer service. She promptly replied to several emails, provided multiple quotes when I needed options changed, and even sent us our credit reports when we decided to buy another car brand. We will need another car soon and I know who I am going to contact already. Thanks. read more

Always a joke!!! Every time I show up for a appointment it takes 30 mins for someone to see me and get my truck on the rack. Twice I have shown up and my maintenance tech was at lunch. Why would you schedule me while the tech is at lunch???????? What a joke read more

Impeccably honest! Show me another dealer that will take your request for an ac charge, check it, and say you don't need aa ac charge the system is operating at capacity with no leaks. No charge! read more

I originally wrote this review and placed it under Bob Smith Toyota Scion, which is their official name. I notice a number of people have commented on Bob Smith Toyota's dealership. Some favorable; some not so favorable. I can say I've purchased two used cars there (a 2000 RAV4 in 2007 and a 1999 RAV4 in 2011) and I always found their sales department A-OK. The salesmen who sold me the cars, Justin (2000 RAV4) and Ron (1999 RAV4), both did an excellent job following through. I have no complaints. This part of my review deals with the service on my cars there. I've owned a Toyota automobile since 1984. Started with them in Greenville, SC, progressing through Buffalo, NY, then Chicago, then LA. Bob Smith Toyota has always provided me with exceptional service since I moved to California. I can say they're honest, competent, and genuinely care about their customers. You can't beat that combo. One reviewer claimed the service people come and go and never remember him. Not true. The Service Advisers and the Service Technicians have been there for years. The Service Adviser I've seen for at least ten years, Frank Carone, always remembers me and calls me by my first name. I also know by name several of the Service Technicians. Bob Smith Toyota also provides free suttle service if you don't care to wait around. I wouldn't take my RAV4 anywhere else for service. Highly recommended! read more

I've rarely had a better experience with a car dealership service department. Everyone was friendly, efficient, conscientious and, best of all, communicative. I waited for my vehicle, and very much appreciated that I was kept informed about the status of my vehicle. I can roll with just about anything -- stuff happens -- just keep me informed so I don't feel like I've been abandoned and forgotten. That wasn't the case here. It was apparent that the staff was very aware that I was waiting, and that they were working hard to make sure that wait as short as possible. I also appreciated that the service tech, Frank, didn't pressure me to have work done that I don't need (or don't need right away). Every other Toyota dealership with which I've done business has pressured me to change the cabin air filter every time I go in -- so much so, that it's obvious that it benefits them more than it will benefit me. Obviously, the filter is a big profit item for Toyota. Further, when I would say, "No," they would try to "shame" me into getting the filter. "OK, if you want to breathe dirty air, that's your business." But I digress... The facility itself is clean, with the usual amenities (coffee, etc.). They also offer wi-fi -- and tablets for customers to use while there, which I've never seen anywhere else. The biggest (and best) surprise was revealed when my car was ready for pickup: they washed the car! (I've not had a service department do that since I left Minnesota, where many shops wash the cars due to salt on the roads in winter.) In conclusion, I can't recommend Bob Smith Toyota's service department highly enough! read more

I purchase cars from myself since the sixties and I can assure you I've never been treated so well and found such a beautiful product with Toyota I've always only American Products never thought of changing but so glad I did I can't believe the gas mileage performance of the car and the staff to the sales people and the service is outstanding I have over 15000 miles on brand new 2016 hybrid can't believe all the conveniences this car has I could a spokesman for Toyota can't speak highly enough about the car Honda dealership is top notch read more

Bob Smith Toyota - Car Dealers Near Me - La Crescenta, California

I'm less than impressed with their service department. You would think they would take care of their long time repeat customers. While I was out of town, my wife's new Toyota was low on tire pressure. Since she's never done it herself, she stopped in at Bob Smith's service department because she had a long trip planned and this happened last minute. This is something that can be taken care of in less than 5 MINUTES (its just putting air in the tires) but they turned her away and told her to make an appointment for NEXT WEEK. Even the manager she spoke with turned her away. C'mon now.. seriously? You can't take 5 minutes on a slow day to just put some air in the tires for a lady? She drove to the dealership in Glendale (which is alot busier dealership) and they took care of it right away, no questions asked. read more

When my car needs servicing I always take it to Bob Smith Toyota. I don't trust anyone else with my car. They are professionals and know what they're doing. Armando always greets me with a smile when I drive up to the service area. He is always ready to answer any questions or concerns I may have. As far as wait time, my car is usually done way before the time I was told and it's washed and ready for me to pick up. Thanks so much for the great service, this why I won't go anywhere else! read more

im writing this because an email regarding a customer service survey but decided to yelp a few weeks ago me and my family went into your dealership in looks to lease a new car because we appreciate your dealer and have worked with u before. We were helped by estella this time we told her what we were looking for and specifically told her we were looking to lease. while having a conversation with her , she said "who is the car going to be for ? so i can direct myself to them " which to us was very rude we went as a family and each had our questions and were deciding as a whole. if were discussing to you as a family and i have question of my future mother or father or brothers car it shouldnt be an issue. blowing all of us off and directing herself only to one person for who the car is for. which quite frankly is rude. But we went on to still talk and work towards getting somewhere ... we told her we wanted 4 prices of LEASE PRICING we were not looking for financing and were very verbal of that. Didnt want anything but quotes strictly talk numbers of leasing options. she did all this math about 10 mins i get it reasonable time to only tell us FINANCING price of the 4 options we wanted. to then go another 10 mins to another desk to ask about leasing to a coworker. when a customer is verbal about what they want that should be taken into consideration its not only about a sale its about the relationship u build with a customer and what their needs are. When a customer knows what they want u deliver u can suggest but when we point blank want something it should be delivered. we did not appreciate that and left with nothing and continued our search at another facility. very unprofessional and stuck up did not appreciate being blown off and not taken into consideration of what we wanted have lost a customer due to this because that was unacceptable. Remind your fellow colleague that its not about the sale . or even if it that is the objective because we gotta hustle some how to be atleast smart and discrete about the matter. Good salesman in this case women know the talk and the walk. hope to hear from u soon if u have any questions regarding this situation feel free to reach out ! read more

This review is for the car service. I didn't have an appointment but came right at 7am. Jaime was very helpful since I didn't know if I had a starter or battery problem. He also helped me out with a recall on my car. Because I wasn't expecting to fix the recall and I needed my car at a certain time. He was able to get my battery and recall both fixed in record time. Very grateful for the service. read more

Horrible experience with Justin Barnett agressive person who was not respectful at all with me. I will never ever set foot in this place. Estela Caudillo horrible customer service skills and horrible attitude. Aggressively asked me who was paying for my rental when I was in sales. horrible customer service skills of these two people . I don't know why they are sales people if they don't have the right attitude or if they don't know how to treat the people. Don't they realize that a positive attitude and great customer service skills gets you sales. Also water and tea is not enough change your attitude. read more

My Prius with 247,000 miles dropped to half power on a Saturday at 3:00. Bob Smith Toyota was nearby so I pulled into their service department with the check hybrid system light on. They could not look at at until Monday morning, but when they did I got a call back saying that parts and labor were covered 100% ! Basically , there was a failure in the inverter system that was covered under a recall. However, since I was from out of town, I was at their mercy. They were honest from start to finish, and did not try to ad on parts that would have cost me money. Believe me, with 247,000 on that car there is plenty to fix. Much thanks to Service Advisor Emily for getting me through this read more

Great service, extremely friendly and caring staff- any future car purchase will absolutely be done through this dealership. I got a great deal and I wasn't put under pressure to buy like other dealerships I've been to where it's all about making the sale. Justin, Mark Young, Rosie and Sako were AMAZING and made the whole car buying process super easy and fun! Will definitely recommend to all of my friends and family that they go here! read more

I just had a wonderful car buying experience with Jesse at Bob Smith. I had to get a new car unexpectedly (dread). I didn't want to get into another big new car loan so I decided to get a newer used car. I did my research, established a list of requirements and budget. Bob Smith is in my neighborhood so they were my first stop. Out of all the cars on the lot, Jesse pointed out three that fit what I was looking for. That simple, Jesse was extremely helpful. I did shop around... I was at this Toyota place in Van Nuys and the salesman tried to get me to sign up for a lease on a new car after I told him what I wanted, because the car I was looking for did not exist... (grrr...) I bought my car from Bob Smith and floored my husband by finding a used car he thought was great find too :) read more

Ahhh I've been coming to this dealership for a while. 2 cars that I have serviced here. It's kind of a hit or miss with them. The only service reps that seem to know what they are doing is john S and the guy he shares his office with. Went in today with the hope that they could squeeze my truck in for service. I totally understand it's a holiday and I have no appt. If they couldnt fit me in all was good and I would come back. I pull up. A gentleman ask me what do I need and I say no appt cqn I get service blush blah blah.....and over to my left is a guy name Ryan (who by the way is checking in someone totally different and should be minding his own client hes dealing with) shaking his head no and rolling his eyes at me. First off we are not in junior high school.... 2nd of all which really should be first of all.....you are the very first contact customers have with your service department...is that really the kind of attitude you want repping your department? 3rd of all..it is not like Ryan was a mechanic working on the cars...your just checking them in...... if you have this kinda face and attitude at 930am, I can't even begin to imagine how crappy the rest of your day must have been. At any rate, I will no longer be taking my cars in for service at Bob Smith. I actually live in Glendora and could go to that Toyota dealer but I use to live in Shadow Hills and loyalty to this place. Not no more..... good job Ryan with being the crappiest person I've had to deal with in a long time. Maybe a customer service job is not for you. read more

This dealership has poor customer service. My boyfriend and I walked around for about 20 minutes before even being addressed. Then we had some woman that worked there come up to us making us feel not welcomed. She had poor people skills and had an attitude to match. I will never come back to this dealership. read more

We buy all of our cars at Bob Smith Toyota in La Crescenta. I love working with Ron Smith in sales. He is patient, honest, and, really knows his stuff. The service department is amazing. Females are oftentimes talked down to and sometimes ignored at other dealerships. But I am always treated with respect by everyone at Bob Smith. Issues are explained in an easily understandable way. They are honest too. One time I took my car in because I thought I needed brakes and was borderline insisting that I needed them. Upon inspection I was told they were fine. Other automotive places would have just replaced them anyway just to placate me. Daisy and Nicole are terrific at the customer service desk. Nicole always greets me by name and is so wonderful with people. She is so friendly and efficient. I receive great service every time. read more

This place is literally crawling with employees. So the overhead must be extremely high. I priced a car here once and the quote was literally $10k more than the dealer I eventually bought my car from. But it's close to my house so I come here for the service. Every time I have something done I check to make sure they washed the car. They always tell me yes. So I check and double check before leaving and triple check once I arrive to pick up my car. "Is it washed? Are you sure?" They tell me yes it is. But invariably I end up cooling my heels in the waiting room once they go to fetch my car and discover they haven't washed it yet. So annoying. I wish I could charge them for the time I lose on my work. read more

My parents recently bought a car from Bob Smith and safe to say they got a bad deal and got ripped off on their warranty. I personally do not trust a place that comes on Yelp and leaves fake reviews. Yes thats right, FAKE REVIEWS. Want proof? Check out a few of the people who left these reviews, they have only made one review and all in the same period. UPDATE: Looks like Yelp has filtered out all the fake reviews now. read more

Brought my mother's Sienna in for a recall service. I just noticed that she now advertises Bob Smith Toyota on her license plate. She's not very happy that they took her license plate frame without permission or even a notice or at least give it back. Where's the courtesy guys? Little things like these makes me wonder what else they do behind your back. The recall service didn't cost anything. But they still managed to rip her off! Very impressive. read more

My recent experience with Bob Smith Toyota was disappointing, unprofessional and a massive let-down as a future Toyota owner. I've been in talks with dealerships all around Los Angeles to price out a new Prius 4. I received an offer at another dealership and decided to e-mail Bob Smith Toyota and see if they were able to beat my current offer. Being very specific about exactly which car I was looking at, Haik from Bob Smith Toyota responded and quoted me $20 less a month than my current best offer. I was thrilled that I had finally gotten a dealership down to my original target price and I was ready to sign some papers. In true car salesman fashion, there was no deal and I was 'misquoted' via e-mail, although the e-mail VERY SPECIFICALLY states exactly which make, model and features I was looking for. Not only was I informed that I was originally 'misquoted' but he then tried to tell me that their 'ROCK BOTTOM' was $120 more a month than he had originally told me. It's worth noting that at this point I have been to at least 15 dealerships and have been offered less than his new price by every one of them. Buying/leasing a car is never a fun process in the first place. The excitement of getting a new vehicle is many times converted into a massive stress as the salesmen run you in circles until you give up. There's no way that any of your stresses can be relieved if you visit Bob Smith. If you want to have your hopes inflated only so that they can be completely crushed once you get on the premises, then go here. read more

Very kind and professional services. There was a shuttle service to take us back and forth. Thank you, John!!!

HORRIBLE service, TERRIBlE attitude and they are CROOKED THIEVES. Said they would clean my ac blower, charged me 100 bucks and did not fix it. Moreover, they are extremely rude and if you leave anything in your car during maintenance, the mechanics will steal your personal belongings. STAY AWAY from this terrible establishment. read more

I've owned many Toyota's. Pretty sure this will be my last. They last a very long time. I bought one new in 2007. It's been a great car! My air conditioner quit blowing. So I thought if I took it to a "dealer", they'd fix it right and quick. I travel and commute ALOT for work. So my time is very limited. When I first brought it in, they diagnosed the problem was the blower. (Now in between each service appt, keep in mind that I had to wait for parts.) Hank who works there is very good. I have no issue with him. When I brought the car back, Hank was out. So I dealt with Zack. He asked me if I had bought the car in another state. Because apparently there was rust inside, an=d now I needed a "resistor." He said it would take time to get the part. I let him know that my time was limited, and it would have to wait another week (of me commuting in hot summer heat.) And if there was any way that they could get the part that day. So he asked the "service manager." Who told him no. I did appreciate Zack's efforts. So week three of spending my day off taking my car in. Hank was there. I was waiting in the lobby, and he had a picture of my vehicle's switch. I had been patient up to this point, but I found myself starting to get upset. He offered me a loaner car, which I thought was very fair. At first i didn't want it, I just wanted to take my car. But he said it might be dangerous, and that my car was already apart. So I took the loaner car. When I picked up my car, the blower was working great. But an hour later, my "Check Engine" light went on. I went to use the washer fluid, and it was out. So I got some, and opened my hood to put it in. When I did, my front of my car MOVED. There are a bunch of screws missing in the front! So I called them once again, and spoke to Zack. He told me he was confident that the light had nothing to do with what they had done. I don't know how he would know. But whatever, he said to bring it in. But they didn't have any service appt's until the next week. So I made an appt on my next day off. When I got it there, a mechanic looked at it with me, and told me there was no way that they took out the screws. MY car was not like this before I brought it there. I threatened to get an attorney, and I started to drive away. But then I thought I should try to talk to someone over his head. So I spoke with the Service Manager. He agreed with the mechanic. And said he knew my car and started to say all the stuff they already did for me. I got very upset. And told him it took three tries to fix my air. Which he said that it's because my car was old and full of rust. So how long are Toyota's supposed last???? I got mad and said I was calling an attorney. He said to go ahead. Not very nice. So I contacted corporate. And I spoke to a very condescending man named, Michael. Who when I explained my problem, said that he didn't know me personally. So how did he know that I didn't take my car apart. WTF? I asked it I could take it to another Toyota Dealer and have these problems fixed. He said that would be like buying something at Target and trying to take it back to Walmart. I thought this was Toyota. So I eventually got a complaint number, and was told I'd get a call back in 24 hours. A week later, and no call. So I called Toyota Corporation AGAIN. The girl, Christina was very nice this time. She had me speak to a manager on her end. Who called a Customer Service person at Bob Smith. He basically told me that my car was so old that they can't be responsible for anything. He quoted my mileage, and said my car has rust. So I asked him, so how long is a Toyota supposed to last? Apparently, the Clear Coat that I had put on the outside of my car at, Toyota of Orange has made my car look old. It's peeling and rusting on the outside a bit. So glad I spend my money on THAT years ago. He told me that they would look at my car, but none of it would be under warranty. I told him I was gonna go somewhere else and Yelp about this. I just need my Check Engine LIght turned off and my car put back together. What a bunch of nonsense, and now weeks of trouble. read more

Called this place yesterday for some quick basic questions. They guy who picked up the phone was a complete jerk. I guess he's rich!!

Well this place just absolutely surprised me. I was not looking to buy a car I was actually looking to sell mine. I came here after speaking to someone over the phone who was very nice and said they could appraise my car for free in about 15 minutes. Based on my other experiences (see reviews) with stealerships I was expecting the worst. Just a side note, the car I was trying to sell was a 2009, in pristine condition with less than 30k miles. So I get there and already have my guard up but was greeted by someone and told me it would be only a few minutes. When the salesperson came back he explained to me that the price they would offer me is so low they would rather not offer at all. WHAT!!! is that a normal thing for stealerships to say? He explained how the system works that they use and why the offer was the amount it was. I was completely blown away by this honesty and respect they had for me to actually explain the situation and then not even try to weasel some kind of "deal." With the info I needed I was in and out of there in about 30 min, the shortest amount of time I have ever been in a stealership. This experience goes to show that there are stealerships that have honest people working there and care about the business' reputation. Based on this experience I would say that the place is somewhere I would consider going if looking to buy. Four stars because it was a brief experience not having to do with purchasing a car. I would not be able to say this stealership is the best place to buy because I didn't, but I can say they proved to be honest in my experience. I wish I remember the dudes name but I got the sense that most of them there were just as nice. read more

My review is for the service department. I'm live in the bay area and my check engine light came on so I came here without an appointment and took me in. Originally they said it was the MAF sensor and fixed the issue but the check engine light came back on so I took it back in and set me up in a loaner. I would've taken 1 star off because they didn't fix the issue right the first time but they made up for it in terms of how they handled the situation. They did get to the bottom of it and found out that it was the main ECU that the previous owner had another Toyota dealership install an update with the wrong software. Luckily for me it was covered under the Warranty. Being a former employee of Toyota it was important to get done right. I would like to thank Alex Little and the rest of the staff at Bob Smith Toyota for their due diligence and great service. I would be definitely be coming back if I ever need my Tundra serviced again and would recommend anyone that has a Toyota serviced there also. Thank you again. read more

I have bought three cars from Haik at Bob Smith Toyota. I have to say he is the best sales person I have ever seen. He treats me and my wife like family. Anyone who needs a Toyota should only buy their car from Haik!! He will be there for you for years to come. read more

Two-plus hours for an oil change is what it would have been if I hadn't stopped them just past the 1 hour 30 minute point of no work being done. I made an appointment for an oil change for 1:30pm. I showed up about twenty-five minutes early. I didn't expect them to start early just because I got there early -- I knew there would be folks ahead of me. But I expected them to start at my appointment time of 1:30pm. After waiting in the waiting room until 3pm with no word, I asked the nice lady at the cashier's station for a status on my car. She checked and said that it was just now being dispatched to the service stall for the oil to be changed and would be another 30 minutes. I told her to cancel and then ran out to intercept my car. I got to my car just as the mechanic was pulling into the service stall. I took my car and left as a very unhappy, no-longer customer of Bob Smith Toyota. What is the purpose of an appointment if they don't honor it??? There are so many options out there for oil changes at a reasonable price and usually taking less than 30 minutes. I will never go to Bob Smith Toyota again. They not only lost me as a customer for oil changes but I will not take the car to them for any other service nor will I buy a new vehicle from them. read more

After reading some reviews and thinking this would be a good place to buy a Toyota, I called in asking about a TRD Pro 4Runner they just listed on their website. I was transferred to Haik and I asked him about the Quicksand color they had. He told me it was fairly new and there was a $3000 mark-up on it. On average, I found dealerships in SoCal selling them at MSRP up to $10,000 over mark-up. Before I could ask, he mentions it is a dealership non-negotiable number. I appreciate him telling me that now instead of after I drive out there so that's why it's a 2 star review instead of a one star. At this point, I asked about what if I ordered a 2017 and if there is a mark-up on orders since Claremont and Longo (and all Penske dealerships actually) would take an order at retail price. He kinda cut me off at the end and said "Well, I would have sold this already if it was MSRP. This is the last year of the 4Runner and it's a special blah blah blah" is when I started to smell the BS. I politely tried to tell him it's actually not the last year since Toyota has shown off the new 2017 4Runner along with a new color months ago at the Chicago Auto Show. He said his regional guy (lol) told him the next year would be an all new redesign and if I had any proof of my statement. Really? Are we really going to belittle a customer over the phone? At this point, I already knew this is not a salesperson I wanted. No class, no respect at all to a potential buyer, and thinks he knows more than anyone else. So I continue to be polite and once I say that all you have to do is Google about the 2017 4Runner not changing over, he cut me off and said "Let's not waste our time with this he said/she said" and bluntly me asked if I wanted to move forward with the car I inquired about. It took a lot of control for me to not hang up on this monkey. *Woosah... woosah...* I thanked him for his time and told him I would not be interested in a mark up on their Toyota. This conversation was done in less than 3 minutes. This review probably took longer to write than it took Bob Smith Toyota to lose someone willing to drop $44k in their laps if they had a competent salesperson who answered my call. And just for the record Haik, here's what Google brought up in 0.46 seconds when I typed 2017 4Runner TRD Pro: https://www.youtube.com/watch?v=MFy0AnkbfTI http://www.motortrend.com/news/2017-toyota-4runner-trd-off-road-off-road-premium-debut/ https://fleet.toyota.com/ftc/public/fleet/loadResAvailability.htm "The hardest-core TRD Pro carries over mostly unchanged, though a new Cement paint color is available for 2017." **drops mic** read more

Bought a car from here and they said that the registration was paid for as in the registration transcript and the registration sticker. It turned out they didn't pay for the registration sticker and we found that out when we went to the DMV because we could no longer wait for the registration sticker. Already had the car for 6 months yet never received the sticker. read more

Horrible customer care, Frank has s been very rude , unprofessional .... I would never buy anything from this dealer ... The culture is simply very toxic.... read more

Got our second vehicle from Bob Smith Toyota because this location is close and convenient. Sales rep explain the differences between Toyota models and prices. The test drive is good. Unfortunately they seem to be often understaffed and slow in work flow. read more