This is MY CLEANERS. I bring EVERYTHING here: our comforters, backpacks, dresses, formal wear, sweaters, jeans, business and casual tops and bottoms, blazers and jackets along with alterations and repairs. It is the ONLY location I trust with caring for my family's belongings. Our items are ALWAYS returned impeccable - repaired or altered to perfection or the stain/spot created is gone completely when picked up. Their pricing is fair and cheaper than others. For the quality of service provided, everything done in house by husband and wife, I am okay paying level and quality of service I receive. Unfortunately, the owners of this location will be closing soon and is no longer accepting cleaning service items. It is time for them to retire. I am so sad to see them go. I have been coming here for over 16 years. The owner of El Portal Cleaners referred me to Kleen-N-Brite in El Sobrante. The owners are a couple who attend church with the owners of El Portal Cleaners. I have a bag of dry cleaning in my trunk, along with my daughter's graduation dress (along with the dress I attended in) to clean prior to storing away. read more

This cleaners closed and I had a LARGE order of cleaning can someone please help me trying to see did they just throw all my clothes away or did they at least store them for customers to learn they were closing HELP HELP HELP read more

Save yourselves a trip and find another place around town. Will ask you to come back another time even though there are no customers in the store. You might as well just close up the store if you aren't taking anything. read more

I've been coming here for years without any issues! Their prices are reasonable and the staff (husband and wife) has always been very respectful. Highly recommend. Quick turn around times. read more

I've come here to get my sweaters and suits dry cleaned and pressed and have been very happy with the service! Conveniently located along Richmond Parkway and close to other stores such as Starbucks, Wells Fargo, Thai Restaurant, gas station, Round Table to name a few. Small front store that is clean and organize. The clothes that were ready were hung in back of store. The lady who helped me was friendly and helpful. Never a complaint coming to this place. I was amused with the computerize device she use to take my laundry order for service. The device she was using actually talked as she was placing my order. Made me laugh, but it was cute. Pricing was reasonable. Spent like over $65 for 2 suits, 2 sweaters, and 5 dress shirts. I'm completely satisfied with the outcome and quality of the service provided. read more

El Portal Cleaners - Sewing & Alterations Near Me - Richmond, California

Dropped by here today to get a comforter cleaned. Was quoted $100 which is totally excessive. I also got the vibe that she was throwing out a high number just to see if she could get away with it! Lol. Will not be returning & wish I had a more pleasant & honest experience. Every other cleaner has quoted FAR less than $100. read more

Two suits, two white shirts, and one pair of formal dress for dry clean... when I pick it up a day old after, I discovered I missed one shirt. I came back and met an old Chinese man and spoke to him regarding missing shirt. He claim that he put all together with rubber band.. in arrogant voice and attitude. If you are the customers of the El Portal Cleaner make it sure all your clothes are intact, no missing. Don't trust them... read more

I've been here a few times and their work has always been great. The two times I've brought in my peacoat to be dry cleaned, the price is a reasonable $10-12 dollars. The turnaround time is pretty fast and can be expedited if need be. I'm unsure of the employee (or owner's) name, but has always been friendly, with quick and courteous service. If you work or live in the area, I definitely suggest giving El Portal Cleaners a try. read more

El Portal Cleaners - Sewing & Alterations Near Me - Richmond, California

ZERO STARS!!! I took in my Burberry scarf WITHOUT holes only to pick it up 2 days later with 2 cigarette burns. 1. I have NEVER smoked in my life. 2. It was quite expensive and she could care less. 3. She had the nerve to tell me I had moths. 4. She was so unprofessional she followed me out the front door. It amazes me how this is how someone runs a business. I have been using their services for over 2 years and not for one second did she try to make me happy, but was quick to turn it around and accuse me of having moths in my home. AND by the way, a moth hole is not dry and brittle around the edges, so nice try. read more

I've been here a few times to have my jeans altered. They charge $12 for regular hem and $20 for original hem. I brought a couple of dresses once but they were unable to alter it. I didn't give a higher rating because they were not able to complete service on time. Once I had 3 jeans altered but only 2 were ready when I picked it up. I would have appreciated a phone call so I could have just picked them up when they were all ready instead of making 2 trips. This happened twice. It's really not that big of a deal so I still give them 3 stars. read more

I came here to try to get my moms dress hemmed for my wedding. I dropped off the dress on a Sunday, they told me it would be ready Thursday which I loved because my wedding was Friday. Went to pick it up Thursday at 6 (they close at 6:30) just to find out they hadn't even started it! They owner looked ashamed and apologized, she said she had forgotten and if I could pick it up at 10am friday, seeing as my wedding was at 3pm I said that would be fine and left. I asked my sister to go pick it up the next day since I had to get my hair and make up done and I would not have time to get it. She got to the cleaners at 12pm only to find out the dress still hadn't been touched! How does that happen if the owner herself said it would be ready?! I will never go back to this place! read more

Needed pants altered fort wedding, the were tailored expertly and pressed to perfection .Have also had clothes dry cleaned And pressed here with stelar results always . read more

I've tried many cleaners and this is the one I'm sticking to. Reasonable prices, professional service and great job. I've taken things here to be dry cleaned, hemmed and repaired. Superb job! read more

Good customer service, clothes come out fresh and the prices are very reasonable! Plus, it is very close to my job!

Mr Kim.. Only the best.. Ive been coming here for over 15 years and not one complain or issue.. Would never go anywhere else..

This cleaners does excellent work - always dependable. The owner (Mrs. Kim) is a delightful lady too. Best of all, it is conveniently located along Richmond Parkway between a Starbucks and a Wells Fargo ATM. It doesn't get much better than that in my early morning hours. read more

i am afraid I will put a 1-star. I had a small stain in my shirt but they couldn't get it done completely (though I had this type of stains completely removed at a different place). Thought they did accept to redo it, it was almost the same result, and the female staff didn't seem to like to rework on it. She didn't even smile and looked extremely unhappy to deal with this, and so I never got back here again. It is unfortunate that I already experienced a great service in Sunset district with $3.50 for a decent job and where the staffs were extremely nice to me. Comparing to that experience with this place at $4.95, my conclusion will be a 1-star. read more

I brought in 3 tops (1 blouse, 2 tee shirts) that I wanted hemmed. I first came in about 11:00 am and the husband was there. I asked him how much to hem a tee shirt and showed him. He quoted $12, but said to come back in an hour when his wife was there to try them on. I came back, tried them on. She rang them up and said $15. I told her that her husband said $12. She said that type of hem required a double stitch to make it look good. I picked them up a few days later, and the hems were all stretched out and puffy. The hems were all wavy. The sewing job was awful - uneven, loose in some spots and pulled tightly in others. Don't bother - the wife seems to have contempt for their customers. She's in a hurry to just get your business. It's not about quality. I now have 3 tops that I can't wear. read more

I don't like to write bad reviews but what happened this morning angers me. My wife brought a pair of black slacks in to have them shortened. She also brought in a pair of black jeans to show the lady the length she wanted her slacks to be. The lady made a note of the length and gave the black jeans back to her and said it would be $12. I picked up the black slacks myself and brought it home to my wife. She took a look at the stitching and said "Wow that looks just like it did from the manufacturer". That's because it was from the manufacturer. When she tried the slacks on they were the same length as before. My wife took the slacks back to find out what happened and the lady said "These aren't the pants you brought in, you brought in a pair of black jeans." She then began shouting at my wife accusing her of trying to cheat them. So now we paid $12 to get nothing done and my wife was accused of trying to rip them off when we were the ones that were ripped off...disgusting. Bad business worth zero stars. read more

This was my first time coming to this place and probably will be my last. I had a blazer dry cleaned and the inside of my white blazer turned tint blue!!! My guess is the dry cleaner does not maintain their solution, impurities will accumulate. These impurities will then be re-deposited back onto other items being cleaned and that's what happened to my blazer. I will try another place to see if I can get that blue tint remove. read more

HORRIBLE EXPERIENCE. I dropped off military uniforms on Tuesday to get new rank sewn on. The lady told me to pick up Friday. When I went to pick them up my uniforms were laying on top of a pile of clothes and nothing had been done. I explained to the man that was there I have to have these for work. All he said was come back after 5 o'clock. I told him that was unacceptable. I found another place that charged me double but gave them to me right away. Stay away from this place, matter fact hey lady f#€k you. read more

Portal Cleaners in Richmond, California: This place has horrible customer service!!! On two separate occasions I brought pants and jeans so that they could be shortened. The hems were done incorrectly! When I took the pants/jeans back to get them fixed, the owner, lady, started raising her voice and then yelling at me that she had done the hem the way it is supposed to be. I had requested that the hem be done similarly to the one that it had when I purchased it. I had to pay to have the hem repaired because the lady stated that it was my problem not hers. Most recently, I took an expensive jacket with Swarovski stones to get cleaned and I had the owner lady look over the jacket to verify that there were no missing stones. I asked her to dry clean my jacket and not press it. What did she do? She washed and pressed the jacket AND left iron marks on the collar of my jacket. When I returned to this cleaner and asked the owner to repair their error, again she started raising her voice and then started yelling. She stated that I was a picky customer. Does having dark iron marks, literally marked on my expensive jacket mean I'm picky? I don't think so! Needless to say I have learned my lesson and will not be taking any more dry cleaning here. A few of my family members use this cleaners on a weekly basis and will also no longer be using this cleaners. Zero stars!! read more