We hired Smart Window Company to fix and ultimately replace a sliding glass door that had become a…read moreconstant problem. The door was hard to slide, didn't seal properly, and clearly needed more than a quick repair. From the first visit, the team was straightforward and honest about what could be fixed versus what made more sense to replace. No pressure, no upsells. Scheduling was easy, they showed up on time, they worked clean and efficiently. The install itself went smoothly, and the difference was immediate. The new sliding door glides effortlessly, seals tight, and feels solid. No rattling, sticking, or gaps. Communication was great the whole time: they explained the issue clearly, walked through the replacement options, and followed through exactly as promised. If you're dealing with a sliding door that's past its prime and want it handled right the first time, this is a company you can trust.

Summary: This company does truly care about customer satisfaction. As David and Tom told me after…read morethings went awry: "We don't always get it perfect, but when we don't we try hard to make it right." I reached out to start the quote process a little before Thanksgiving and was quickly responded to. I scheduled a Zoom-based overview of the materials and services offered with David, as well as provided some information about my property and the windows that I thought I'd need to have replaced. The next step involved David visiting my home to measure each of the windows and assess their surroundings when putting together an estimate. He even brought a floor model window for me to test the ease of sliding it open and closed (it was very easy). Next, he provided me a quote for the six windows we had identified replacing, which included a Black Friday discount. The total was around $5k for materials and labor. I ended up swapping one window for another and he quickly updated the estimate for me. No pressure or need for down payment. After consulting with my wife, we agreed to move forward and the next step was for a technician to come and measure the windows to a quarter inch so that the dimensions would be sent off to the SoCal manufacturer and the windows constructed over the next 2-4 weeks. The technician also assessed the surrounding area of each window and told me what would need to be cleared to make space for the installation. Soon we got a call that the windows were built and ready to install. We were scheduled for first thing on Saturday, Dec 27, and were told that it would take most of the day but all of the work would be completed in the one day. On Saturday morning, Frank the installer arrived with another installer and got to work. We had moved lots of items away from the windows as needed, and throughout the day we saw the technicians as they would traverse the stairs and through the front door with materials, occasionally saying "hi" and just checking on how things were going. Later in the afternoon, Frank called me up for a walkthrough and then informed me he had two major problems: 1. All six windows measured were such that they required spacers around them to fill gaps that were visible on the inside. For some reason, they were not ordered initially. 2. Only five of the windows had been sealed from the outside because one window had a tree encroaching on it and they couldn't get a ladder up to seal it. Neither of the two visits had noted that. Tom was called and apprised of the situation at the end of the walkthrough, and with a new storm a few days away and one window not sealed, I went into panic mode. I emailed a full recounting of the situation to David, and began hunting for a tree trimmer to come ASAP so that the window could at least be sealed or the old window reinstalled before the rains. The next day, Tom called me and told me they were ordering the spacers and would have them by Monday, and that Frank could come and trim the tree so that I wouldn't have to pay for a separate trimmer. We ended up scheduling for Tuesday, and Frank showed up solo to finish the job. He trimmed the tree and disposed of the materials, added the spacers and sealed everything remaining. When all was said and done, we were happy with the windows and the way the company worked to make it right (and on a tight schedule). We did have to keep everything in its temporary locations for another few days, and we did have to get vocal about our frustrations, but Smart Window Company finished the job and called to check in on us after to make sure everything was good. The next storm hit and we haven't had any issues yet. The product is solid, and the company cares where it matters.

Recently I had 10 windows replaced and I am extremely happy with the results. I can't thank Steve…read moreenough for his knowledge and advice on the types of windows which of course meet new standard for egress and also look sleek including privacy windows in the bathrooms. He also accommodated my schedule as an out-of-town client. The prices were very reasonable, the installation was organized and the crew was very pleasant and professional. Hannah was fantastic with the communication.

I just wanted to update my review with additional positive remarks: It's been two years since…read moreSteve's last visit, and when a different part of our door broke (not what he had fixed years ago - that has lasted), I contacted Steve. He was very communicative and was out to fix the door within 24 hours of contact. He did a great job again. Very reliable and skilled.

I called for a service they don't actually provide but the wonderful lady, Lindy was kind enough…read moreto send me a list of glass companies. If I'm replacing windows, this is definitely the place to order from. Thank you for going above and beyond to help me out.

Mark and his team did a fantastic job removing our 5' exterior French doors and installing a…read morebeautiful 10' Simonton sliding glass door. I had very specific placement requirements to accommodate our new corner sofa, and they positioned the door exactly where I needed it while also ensuring there was enough exterior space for the blue stucco molding to match the rest of the house. The team is top-notch, professional, respectful, and extremely detail-oriented. As a homeowner, I chose to handle the final painting myself, which gave me a close look at their craftsmanship. I was incredibly impressed by the precision of their work - from the clean cuts to the flawless caulking and patching and overall attention to detail. The job site was left spotless, and the quality of their work truly stands out. I would absolutely trust and hire Mark and his team again for any project in my home. They're a top-tier team that delivers excellent results at a great value.

It's really tough to find good help these days and I needed a glass door replaced due to having…read moreshattered glass. After calling a number of companies, I chose to go with Victor because he was incredibly responsive, provided fair estimate, followed through on his word, came exactly at the time he predicted and was incredibly reliable.! Sometimes you take a chance on people and I'm very, very satisfied with Victor's timeliness, professionalism, and overall fast craftsmanship. To whomever is reading this please trust your gut and go with Victor.!

After calling around to 7 different places that all quoted me $780 - $630 being the lowest for a…read moredouble pane kitchen window. I came across The Glass Repair Man. Victor and his staff not only blew the other companies out of the water with how low his price was but the fast and professional service they provided in replacing both pieces of glass was amazing! I'm definitely recommending this company to anyone in need of his services!

I had a great experience with OC Window Experts from start to finish. Their team was incredibly…read morehelpful, and the customer service was outstanding throughout the entire process. The pricing was very fair and competitive, which made the decision even easier. Mike, the owner, was honest, transparent, and extremely helpful every step of the way. He took the time to answer all my questions and made sure I felt comfortable with everything. The installers, Willy and J.C., were professional, polite, and very respectful of my home. They did a fantastic job and made sure everything was clean and perfect before they left. I highly recommend OC Window Experts to anyone looking for quality work, great service, and fair pricing!

It could not possibly have been an easier and more satisfying experience hiring OCWE to update our…read more60 year old windows and slider on our house. We met with Mike (the owner) at his showroom who went through every option and provided clear details for the products we had to choose as well as the process from start to finish. We went with Mike's product recommdation, Anlin Windows, based on those details which was clearly the right choice. Mitch (the ops manager/job forman) came to our home at the appointed time, took the measurements and advised what we needed to do to assist in the installation process which was basically moving any large objects away from the windows, both inside and out. In fact, we were contacted every step of the way from the owners, office staff and field staff and advised of the progress of our order. We were notified of the windows arrival at thier warehouse 6 weeks later and set up an installation date. JC and Willy arrived on time and got started right away after thanking me for clearing thier work areas as thoroughly as I did after the intial walk through. They did an amazing job. They were courteous, clean, respectul, and completely professional in every way. They had every window plus a very large slider installed before the end of the day and once again complimented and thanked me making their work areas accessible and easy to work in. They also left every area they worked in cleaned up as if they were never there. A rarety these days! JC then provided me with some tips specfic to any potential screen door squeeks and advised me to apply something on the screen to prevent any accicdents in the form of me or anyone else walking through that screen. I used a couple of thin strips of duct tape. The windows/screens are obviously new and almost transparent. Especially after living with the previous extruded metal OG windows for as long as we did. He showed me the features of each window and door, explained how the locks worked on each and answered any questions I had. There was minor 1 hiccup. During the unpacking process of the windows, JC pointed out to me that 1 of windows would not be able to be installed as it arrived broken. Not the window itself but the top right corner of the exterior vinyl overlap. The damage was not seen at the warehouse as it was under the protective card board/plastic and must have happened during the shipping process from the factory. I know from experience these things happen and it is how they are reacted to that seperates the good companies from the bad. OCWE took care of it without hesitation and insisted I deduct $500 from the intial installation balance until the replacment was installed and the job completely finished. The replacement was rush ordered. I was told it would take 2 weeks to get it. I got a call extactly 2 weeks later and we set up the installation appointment. The final window was just installed in under 30 minutes by JC and Willy as I had requested they come back for the aformentioned reasons. My wife and I could not be more pleased and satisfied with the choices we made specific to the company, product, pricing and professionalism of every team, top down from sales, ops and installation. We would do it again in a heartbeat! I highly recommend OCWE for window/slider upgrades in every way and when you do, make sure you specifically request JC and Willy to install them. You will not be sorry!

I called to ask questions about window installation for my home the gentleman that answered was…read morevery knowledgeable and honest he is not installing new construction windows only retrofit at the moment therefor I will not be hiring him but I appreciate all the advice he gave me.

We had ten wooden single hung windows replaced. Mr Flores was kind enough to come out, examine the…read morewindows and provided us a reasonable quote. He measured our windows and asked us when we would like to have them installed. He told us that it takes three days to manufacture to spec. Mr Flores and his assistant came out and replaced our windows within a day. He hauled away our old windows, cleaned the new windows and rehung our window co rings - drapes and blinds. He also came out for a couple of hours the following day to caulk the outside of the windows and to make sure we were satisfied. We were impressed with his communication / letting us know when he would arrive, if he was running late and answering any questions we had. We ended up with ten double panes single hung windows with argon gas in between the glass. We were told that the argon helps to retain heat in the winter and keep out heat in the summer. The windows have a to tint to them so you can't see in from the outside. We were so impressed with his professional ism, his dedication to his craft that we plan to use him for another one of our homes.

I truly cannot say enough amazing things about this company. I came in hoping to replace both my…read morebedroom windows and the sliding door in my living room, and from the very first interaction, I was met with nothing but warmth, honesty, patience, and professionalism. Nan was the one who initially educated me in the office, and she was absolutely incredible. She took the time to walk me through everything, answered all my questions with so much clarity and patience, and genuinely wanted me to understand what would -- and would not -- solve the issue I was experiencing. Her knowledge and care made me feel respected, informed, and never pressured. What completely blew me away was the honesty. Despite being more than capable of selling me new windows, they were the only shop that told me the truth: the change I was hoping for couldn't actually be achieved through window replacement alone. That kind of integrity is rare and speaks volumes about this company's values. Then there's Roy -- one of the owners -- who personally made the journey out to my home to further educate me. The fact that an owner would take the time to come out himself, explain everything in person, and make sure I fully understood my options is something you just don't see anymore. He was thoughtful, thorough, and incredibly generous with his time. And yes, fair warning -- Roy looks like he walked straight out of a magazine. Be prepared to be completely stunned by the presence of an actual god while receiving some of the most honest, professional guidance you'll ever get about windows. Even though they didn't make a sale this time, Lion has earned a customer for life. I will absolutely return for all my future window needs and recommend them to friends and family without hesitation. Please don't ever change, Lion. Whatever you're doing is working beautifully. Everyone was so kind, genuine, and knowledgeable. Huge gratitude to Nan for her education and patience, and to Roy for going above and beyond by coming to my home. I can't recommend this company enough and wish them nothing but continued success.

Professional. Fast response. Great communication and efficiency. I had old wood windows that needed…read moreto be replaced ASAP before leaving the country. I only had a month and I contacted several window companies for an estimate. 1) I compared Milgrad prices with Lion to Home Depot and theirs was cheaper. And also 2-3 weeks faster. Ditto other window companies on Yelp. 2) Very efficiently run. I had my measurements quickly within a day since they knew I was in a rush. I got my windows just in time installed with one week to spare. Installation was quick and easy and took 2 hours for 2 windows. They were fast on communication via email which I love. Also providing me updates constantly. I highly recommend them for window service.

We went to Lowe's and purchased an exterior door and they sent out Hermosa window and door…read moreinstallation to install our door. The guy who came to our house is named Chris. He did an exceptional job. He did it in a timely manner. He cleaned up everything. He was very friendly. Excellent job definitely recommend this place for your installation of doors and windows.

I had a side entry door install that was okay but the door had termites eating it in less than…read more6months. All door wasn't the issue cause it was a steel door the door sweep and jamb was the issue. Justin expected me to explain to him my issue know the terms to describe the issue I was having. Which now I know after arguments w him at first. I would have thought Justin would send someone out to inspect rather than just a phone call to conclude anything. I was told termites don't eat new wood, especially pine which I found out all are not true especially pine wood. Termites love pine! Hermosa window door didn't paint the inside of the jamb before install. Who doesn't do that! Only told me to paint the outside which I did as told by the installer to avoid termite eating the wood and protect the wood. Lowe's would not replace it and do the job correct. Funny I had the house tented prior to install. But again Justin said I need to tent my home. It's my fault termites are eating the door I guess. Zero possibility they were with the wood they brought. And even if Lowe's said they'd okay the door sweep to be redone I wouldn't want hermosa window and door to do the redo. I adjusted this review to say one last thing. The door was installed properly given the manufacturer supplies given. It is not hermosa fault mostly. I wish the installer would have recommended painting inside yes he did check prior and found no damage that why it's confusing tent and no damage but after six months door is getting eaten from inside. I'm puzzled. in the end are they just the installer. Lowe's and the manufacturer are at fault mostly. Please know the product your getting Only reason I wouldn't have hermosa re install is because of our phone call. Thank you.