Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

Tight slots. Only place Ive seen where I regularly get less then $10 on bonus rounds or fire orb…read morebonus rounds on Dragon link where other places Im getting at least in the $20's if not $100 plus dollars on those bonus rounds They need to re tune or reprogram their machines

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Here's an update…read more Grand Sierra Resort - Frustrating Stay Despite Being a Loyal Guest / 5 I have been coming to the Grand Sierra Resort annually for years -- once for my grandson's basketball tournament at the convention center, and again each July for a golf tournament. I consider myself a loyal, returning guest, which made this past weekend's experience all the more disappointing. When I checked in, the receptionist was genuinely kind and helpful -- a real bright spot. She offered me a room upgrade for $45 more per night and assured me she could place me on the same floor as my son, just down the hallway. I was excited. However, she then said she needed her manager's approval. The manager came over, barely acknowledged me, and flatly said no -- apparently reserving those rooms for other purposes. The receptionist apologized, but the damage was done. For a guest who returns here every year, that interaction felt dismissive and discouraging. The receptionist herself was wonderful, but the manager's handling of the situation left me feeling like my loyalty meant nothing. Later that evening around 8:30 PM, we headed back up to our room on the seventh floor and discovered that only one of the three elevators was operational. What followed was a 20-minute wait just to get on an elevator, packed in with other frustrated guests -- on a Saturday night, no less. Beyond the inconvenience, I couldn't help but think about what could happen in an emergency with two elevators out of service. That is a serious safety concern that management needs to address immediately. Outside of these issues, the rest of the stay was business as usual and accommodating. But given my history with this property, I expect better -- and loyal guests deserve better. I hope the Grand Sierra takes this feedback seriously before my next visit.

Atlantis is usually my top choice for restaurants, rooms, and gaming. However, because of their…read moreexcellent service and popularity, it can be difficult to get last-minute reservations -- so definitely plan ahead if you have the opportunity. We ordered late-night room service and Juan was very pleasant and personable. The food was pretty good, especially for the time of morning. The newly upgraded rooms are also very nice and made the stay even better. Highly recommend staying here if you're visiting the area!

I will say that the spa and all the treatment rooms are absolutely beautiful and have a great…read moreambience. The only downfall would be just how small it was. Based of the pictures I had seen while doing my research I was shocked to see how small the steam showers, the hot tubs and shared areas were. My Bestie and I went for my birthday which was on a Thursday, while we were waiting for our massage we tried to wait in the waiting area except there was no place to sit or stand. My favorite parts were the massage and the hot tubs were beautiful, it's like you're floating in the sky surrounded by greenery with a full view of the sky through the glass top!! Also, you get a local's discount Monday - Thursday as a local for all services (I'm pretty sure all)

Dance show was precisely sick with a bunch of gay dudes and…read moresultry lesbians. Electronic dance pop hip hop music was live and they were performing ultra provacative. Totally worth watching and definitely visiting again eventually!

I made a reservation at El Dorado in Reno back in June 2025 for a three-night stay…read more(Tuesday-Thursday, checking out Friday) in April 2026. After nearly 10 months of planning, I expected the basics to be handled correctly. When we checked in, we were given a double room instead of the King room we reserved. I went back to the front desk and was told that because they were oversold for Thursday night, there was no way to move us into a King room at all during our stay. That explanation didn't make much sense--they confirmed they had King rooms available Tuesday and Wednesday, but because of the Thursday overbooking, they couldn't honor the reservation for any of the nights. So even though I booked months in advance and had already arrived, I was effectively bumped in favor of guests who hadn't even checked in yet. To make matters worse, only 2 out of 5 elevators were working the entire stay, which led to long waits (up to 20 minutes to get down in the morning) and added frustration. After the fact, I looked through other reviews and saw that this seems to be an ongoing issue, not a one-off situation. Between the reservation not being honored and the operational problems, it was a pretty disappointing experience overall. Skip this place.

We stayed at Silver Legacy. It's part of "The Row" which also includes Circus Circus and Eldorado…read more All part of Caesars properties. No need to worry about the weather because you do not need to step foot outside at all because all 3 casinos connect from inside. It merges on the "bridge" and you can go in either direction. I really liked this location, it may even be better than Vegas! We got free tickets to Laugh Factory. The room we stayed in was very standard and clean. It has a mini fridge. Free parking. Walking distance to the bowling arena.

Very pleased with our most recent concert and casino experience at Silver Legacy. When my son in a…read morewheelchair and I have a good experience with ticket purchase and access, couple that with a fortunate gambling experience, then we have a recipe for success. Older casino, but clean. Friendly, helpful staff

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

The room itself was about what I expected, so I don't have major complaints there. My issue is with…read morethe valet service. In the morning, we waited over 30 minutes while valet staff searched for another guest's lost key. Later that same evening, we ended up experiencing the exact same thing ourselves. The valet staff lost our key and it took over 20 minutes for them to locate it. They did not think to hire more staff for the busy Memorial Day weekend and the basketball/volleyball/adult softball tournaments that were going on in the area. The night before we had to leave our car halfway in the street because valet was so backed up. The guest service manager told us to leave it half away in the street. The next day the same manager blamed the desk agent for losing our key when they did the same thing in the morning when she wasn't there. Unfortunately, this caused us to be late to a magic show we were attending at Grand Sierra Resort. I understand mistakes can happen, but seeing the same issue happen multiple times in one day shows a serious lack of organization and professionalism. Valet should make the experience smoother, not create unnecessary stress and delays.

Had dinner with a colleague and my food (a salad) took an hour. My colleague had eaten and was…read moretwiddling his thumbs. I ordered a grilled chicken cobb salad. when it did arrive, the waitress, Portia, literally dropped it and ran I had to get up to catch her. So, my salad had no grilled chicken. it had been replaced by a couple slices of processed sandwich meat. And I waited an hour. The response: "guess they were out of chicken." I reached out but management had nothing to say. Tried to speak with HR, and they were pathetically unprofessional. Do yourself a favor and avoid this burning dumpster fire. Also to anyone reading this from CalNeva: Enjoy seeing this review on every available platform. You deserve it.

One of the last remaining original Reno Casinos…read more Quality/Quantity - Small local casino. Two buildings...? And two floors. The bathrooms are on the second floor. One small diner, that I noticed; see pictures. Burgers, hot dogs and fries... Other restaurants that we did not visit are: Knockout Grille, Steak & Pasta House, and Top Deck Restaurant. Atmosphere - We came to the Western Lights Event (5 stars and I added the "business" page to Yelp, but Jim W beat me to the first review). Parked in the city parking garage which was free for the event, see pictures. Plus this casino has an entrance from the garage. So why not check out...? Normally free 2 hours parking with a casino validation. There is a small arcade for kids also, but we did not see any kids. Well if kids do come here, I am sure they are all outside at the cool Western Lights Event. "Lincoln Alley" separates their two buildings. I would utilize that space better, it could make a good indoor/outdoor space?!?! Especially for an event like today. Saw some signs for senior discounts, see picture. Beautiful views of the Western Lights Event from the parking garage, see picture. Cut and pasted: "36,454-square-foot (3,386.7 m2) casino has 849 slot machines, 41 table games, 3 poker tables and a race and sports book." Service - Self service. FYI - Your website on Yelp is NOT secure. DO NOT click the link! Price - Free for us today. Owner Comment - Congrats on your success since 1962. 1977 - Nevadan Tower. 1987 - Virginian Tower. 1996 - Stadium Parking Garage.

I went to the J Resort to listen to some music and was pleasantly surprised. They have a great R&B…read moreband on Saturday nights in the lounge area. Spacious area for dancing and I love the seating in the bar. Nice mood lighting. Some slots and TVs for those who want to watch the game. This one's a keeper for sure!

My wife and I got a great deal on a room here for a couple nights (staycation). They're still in…read morethe midst of their transformation from the former Sands hotel, but I think enough of it was finished for us to come to an opinion. The room was decent. Despite recently going through a refurb it still felt old, tired, and already in need of a refresh. The bed was comfortable and clean, but you could clearly tell that dusting wasn't a priority for the cleaning staff. Also, the coffee maker was filthy. Furthering my refusal of using hotel-provided coffee makers. Water pressure and temperature out of the shower head was great, though. That's always a plus. The property is coming along nicely, though there's still plenty to do. I love the addition of several art pieces scattered about the lobby. The Neon Line, an urban trail of sorts, displays numerous art installations once featured at the Burning Man festival. Food options are actually quite decent, borderline good. Hanna's Table is good for quick sit down bite. For a nicer meal, you can't go wrong with signature steakhouse, J Paul's. While not the greatest steakhouse in town (that honor goes to Atlantis, in my opinion) it's still a solid option. We didn't try their buffet but I have heard a few good things. Overall, we had a good time at J Resort. They still need to finish the refresh on their pool as well as the addition of another restaurant and bar, but there isn't enough construction going on that would interfere with your stay. I'd definitely come back once they're all done.

Glad they brought the awful awful back to Reno! I used to drive up from San Jose for the weekend…read moreand the awful burger was a must. When I heard they were back at Baldini's I had to get it! The service was great but took awhile to get the burger. I like how they stack the box and give an extra box of fries. I'll definitely be back

I am from out of town, but for many years when I am in town, which is quite often I always go to…read moreBALDINI's for breakfast and sometimes lunch or dinner. One positive thing I want to say about the cafe restaurant, the workers every one of them are giving 150% working hard.My compliments to them. One thing that I've noticed and it's very negative is that the prices have jumped up, which has happened in a lot of places, but this is a little extreme. For example, they had a senior menu. They cut out approximately 1/2 of their senior menu, which is ridiculous. A lot of the locals come there and many are seniors the options on the menu amount to almost nothing for seniors now.. BRILLIANT SND THOUGHTFUL! Example on the regular breakfast menu they HAD a chicken fried steak it was a big chicken fried steak like all the other breakfast restaurants in the area now when you order that you get a small chicken fried steak, which was originally from the seniors menu a very downsized small chicken fried steak. Once again that chicken fried steak is not available on the senior menu instead they're using that small chicken fried steak for the regular menu. You're paying almost double and getting 1/2 of the value. CHEAP!! Also, throughout the casino, it always reeks of cigarettes smoke at one point I thought it was a very nice casino. Now I think it's rundown. Nobody really cares about anything. They're very few employees working the floor. The escalators going upstairs are always broken my opinion of the nice casino is now that it's turned into a dump!

You have an outstanding Employee that I have noticed over the past…read morefew years. Suzy is a drink server and bartender, often working both positions simultaneously. The only time she stands still is when she mixes drinks that she delivers on the floor. She covers a wide area and rushes back to refill Patrons at the bar and just does more work than Anyone else employed there. And that is obvious! Her personality is special!---"Personality Plus"!! Suzy deserves a promotion and certainly a pay raise at best! Please show this to Jeff Jacob's. Ted Kuhn, Reno,NV

I've been a regular at Gold Dust West for a long time, and the staff is the main reason I keep…read morecoming back. They work hard and treat customers well. Lately, though, management has been making choices that don't seem to support the team. No barbacks means the bartenders are stretched thin. And on Sunday, I watched a supervisor give a bartender a write‑up in front of a full bar, joking about "love notes" while doing it. It was unprofessional and uncomfortable to witness. I must add I have been an HR manager over 20 years here in Reno. I hope management takes this seriously, because the employees deserve respect and privacy, and customers notice when leadership falls short.