Bowen Scarff Ford

4.0 (448 reviews)

Car Dealers, Auto Parts & Supplies, Auto Repair

Closed • 6:30 am - 7:00 pm

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Bowen Scarff Ford - Car Dealers Near Me - Kent, Washington

Bowen Scarff Ford - Robert. L. AND Sales Rep Jason Granstrand. Purchased 2024 Mavrick Lariat - Car Dealers Near Me - Kent, Washington

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Bowen Scarff Ford - 2023 Mustang Mach-E - Car Dealers Near Me - Kent, Washington

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Suru ..

1 year ago

Mr. Travis Coulter sales at Bowen's was extremely pleasant to work with and was very knowledgeable and helpful. You get very rare these days such customer care and I can recommend this gentleman 100%. he went beyond get me financed with good APR. I would definitely it purchase another vehicle from Travis and this dealership. Absolutely no pressure and made my purchase exper for 2024 Maverick Lariat. Thank you Travis read more

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Jessica D.

1 year ago

We worked with Travis Coulter to buy our son's first truck and he couldn't have made it easier! We really appreciated his knowledge, service and consideration of our time in getting through the process quickly and painlessly. We will definitely work with him in the future and come back to Bowen Scarff for our next Ford purchase! read more

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Lorilee C.

9 months ago

Brandon Hopper is great to work with/ we have gotten a new EV and a used EV with Brandon's help -- very knowledgeable and kind--we have bought over six new and used vehicles from Bowen scarf over the last 20 years or more- the "no dicker sticker" motto is true -- great staff read more

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Carl D.

9 months ago

Great experience buying our Ford Lightning from Chris Kelly. We're enjoying the new truck!

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Drew M.

1 year ago

Bowen Scarff is a great place to purchase! Brandon Hopper was extremely kind, attentive, honest, and personable. We drove a very long way to look at and purchase our used vehicle and it was definitely worth it. Thank you Brandon for representing your amazing company with integrity! Drew M. read more

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Clyde K.

1 year ago

Jason and Laura were fantastic to work with. I would recommend giving them an opportunity for your next vehicle purchase. Got me an Expedition. read more

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Tim K.

1 year ago

Pleasant, no pressure experience. Sydney Volk was fantastic. She worked to understand what we were looking for and was patient and helpful as we made up our minds. We love our 2025 Ford Bronco Sport. It's clear why this dealership has been around 70 years. They treat you right! read more

Bowen Scarff Ford - Our New Ford Bronco Sport - Car Dealers Near Me - Kent, Washington

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David S.

2 years ago

Great experience buying from Bowen Scarff ford, specially working with Jason, he did a great job on getting me a great deal from the first call read more

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Luke L.

1 year ago

I had a great experience at Bowen Scarff Ford. Chris Kelly did an excellent job getting me into a new car quickly and without any of the drama other dealerships usually put you through. They clearly understand how to provide a positive and low stress customers buying experience. read more

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Traci G.

2 years ago

We met with Travis he was attentive and good to work with! The whole process was smooth for us.

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Keith V.

1 year ago

Sydney Volk was wonderful with listening to our needs. She was thorough and understanding. She helped us with our car issue. She will definitely be our Salesperson when we buy our next vehicle. She was professional, knowledgeable, friendly, and understanding and not pushy! read more

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T H.

119

2 years ago

Working with Sean Daugherty was very easy. He's knowledgeable and helped us find the perfect vehicle I was looking for. This is the 4th Ford vehicle I've purchased through Bowen Scarff and 6th for my family. I highly recommend stopping here first before any other dealership if you're looking for the best in Ford vehicle purchases in the state of Washington. read more

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Gabi E.

176

2 years ago

I had a great experience here. Chris was communicative and never made me feel pressured to make a purchase. It was convenient to text ahead of time and plan. They're a partner of my credit union, so financing process was smooth. Plus, they had a latte machine. I love my car! Highly recommend! read more

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L A.

11 months ago

We bought our used 2019 Ford Ranger from Bowen Scarff on 08/16 and Jason Granstrand made this purchase very easy and pleasure for us. Will recommend him and this dealer to friends and family read more

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Aidan B.

11 months ago

Staff was helpful and friendly, we worked with Jason to try a few models and ultimately got a great deal on an EV

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Kashmiri G.

2 years ago

These guys: Jason, Laura, and RJ with Bowen Scarff Ford gave me back my independence, freedom and mobility that can afford and fits my lifestyle. I had tried other dealerships and one doubled my would-be monthly payments and wouldn't work with what I could afford. Jason took the time to hear my past experience, give some preliminary numbers and didn't pressure me into make an immediate decision. I took a day and the pulled the trigger. RJ worked with me on the application process and got me the next day. Laura was so good at explaining thing to me, going over all the add ons and helped me prioritize what I needed vs wanted. Made sure the terms of my loan didn't have surprises and fit my budget. Thank you you three!!! Bowen Scarff cares and came through! read more

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EEnquist20 E.

11 months ago

Definitely recommend coming here if your looking for customer service, Chris Kelly is the man to find. Was looking for a specific vehicle and he called as soon as 1 reached the lot. I appreciate the quick service and easy process. The vehicle was detailed fantastically and look forward to another vehicle in the future. read more

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Scott A.

2 years ago

Best experience I've had buying a new vehicle. I did my research on the 2024 Lightning Flash and what would be a good deal. Called 3 dealerships (Bowen Scarff was one because they were rated best online for customer service). Jason beat the best price on the exact optioned vehicle without any haggling, plus I received the other Bowen Scarff add-ons. Chris had my truck detailed and all the paperwork ready when I arrived. I test drove it, signed the paperwork and was on my way within an hour. Follow-up has been great; it's been a stress free experience. read more

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Tyler L.

1 year ago

Sydney was very helpful and super nice. She knew what she was talking about and gave me all the information I needed .

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Kyle K.

2 years ago

I just picked up my Ford maverick hybrid. I was helped by none other than Sawyer Scarff. He was a great help and answered plenty of my questions about my first time hybrid purchase. We both patiently worked through the dreaded paperwork process of buying a vehicle. Bowen Scarff was the first and only dealership to followup on my inquiry about me trying to order the Ford maverick. Even though there was 2 other Ford dealerships closer to my home it they made it easy to do business with them. read more

Bowen Scarff Ford - 2024 Ford Maverick next to 1999 Ford Ranger - Car Dealers Near Me - Kent, Washington

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Eric C.

2 years ago

Not all dealerships are the same! Many have earned a poor reputation due to high pressure sales tactics and shady behavior. Not so with Bowen Scarff Ford! We worked with sales consultant Brandon Hopper who took the time to fully answer our questions, explain the vehicle we were looking at and coordinating a great deal. He was able to beat another local dealership's price and the sale was stress free. Everyone involved was interested in providing helpful info and obviously wanted to make the sale, but it was done so with no pressure. Extra kudos to Brandon who really was a wealth of knowledge on the vehicle and made the process a breeze. Look him up if you go there. read more

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Steven H.

1 year ago

I bought a used F150 from sales consultant Brandon Hopper . He made the whole process so easy. His knowledge of how to operate all the electronic systems and show me how they worked was great. read more

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Haylee V.

1 year ago

Sydney was so friendly and knowledgeable. Highly recommend if you're looking for a new vehicle.

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Dawn R.

1 year ago

Great experience buying my new car from start to finish. My salesman was Chris Kelly and he was professional, friendly and knowledgeable on all the vehicles I test drove and the car I decided to purchase. I've bought several vehicles from this dealership and although each experience was a good one, this one was by far the best. Thank you for a stress free car buying experience. Much appreciated! read more

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Zach K.

1 year ago

Fantastic experience! Nice salesman. Nice finance experience. In and out with no fuss. Would definitely recommend.

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Colin K.

1 year ago

Sales department. Chris Kelly did a great job helping me with a CPO lightning and getting me the trade in value to justify skipping selling privately. Love the new truck. read more

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Melissa V.

1 year ago

Sydney was very helpful and easy to work with. No high pressure while I was looking. When I am ready to buy I will definitely go back and see Sydney. read more

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Abraham B.

1 year ago

Sydney was very kind and helpful when I was in there. Had Knowledge on the vehicles I inquired about and got me answers to the questions I had. Great service! read more

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Kaelen N.

2 years ago

Amazing service, professional and knowledgeable. Was able to schedule within a week of request.

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Benjamin W.

2 years ago

Super positive sales experience with Brandon Hopper. Friendly no pressure sale. Did a really good job going over the features. Made it easy to buy! read more

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Lory R.

3 years ago

Charging $5k OVER MSRP! A disgrace to Ford to allow this practice. When confronted, manager said "this is our price" and didn't care in the slightest I said I would report them. read more

Bowen Scarff Ford - MSRP + $5k dealer gouging! - Car Dealers Near Me - Kent, Washington

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Kenneth A.

2 years ago

Great experience with Chris Kelly at Bowen Scarff Ford. He greatly helped in my purchase of a 2023 Subaru Outback. -Kenneth Akins read more

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Gavyn G.

1 year ago

Sydney Volk was great to work with! No pressure sales, researched our 500 questions to ensure we got the right answers to our questions, easy to talk to, quick and easy to make a decision. Highly recommend for anyone looking for a new car! read more

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Chris H.

1 year ago

Bowen Scarff gave me an estimate for additional repairs my car needed. After looking into it further by a family friend who is a mechanic, he said the additional repairs weren't necessary at all. Disappointed - maybe this is a common money grab by all car dealerships. Ripping people off. read more

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Sophia E.

1 year ago

I recently purchased a 2024 Ford Lightning from Bowen Scarff Ford and worked with Brandon Hopper--he was awesome. The whole process was smooth and hassle-free. I had a few extras I needed taken care of and Brandon handled everything with ease. Most importantly, he kept me in the loop every step of the way. Great experience from start to finish--definitely 5-star service read more

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L M.

1 year ago

Had a great experience with Tommy James at Bowen Scarff Ford. He was very helpful and easy to work with. Gave us lots of information and time to make our decision. We bought a great car from TJ and it was a great experience! read more

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Larry M.

2 years ago

I bought a 21 Ford F150 all was fuzzy and warm when they sold it to me called to make an appointment for an oil change never did call me back call my sales representative never called me back. It's been a month now and still no word I need to find another Ford dealership. Take care of my needs, very poor customer service and follow up, Larry and Janelle Moccardine read more

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Krystle S.

2 years ago

My husband, and I drove an hour to this location; simply based on the wonderful reviews. Our experience with Jason at Bowen Scarff Ford was very stress-free. As someone who typically does not enjoy the car buying process, Jason made our purchase of a 2024 Maverick seamless and enjoyable! We will be repeat customers of his for sure!! read more

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Joe H.

1 year ago

I had a really good buying experience with Bowen Scarff. TJ made the buying process a pressure free transaction and Cam was also great to work with. It was worth the drive to find the vehicle I was looking for and the staff here made the purchase smooth and easy. read more

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Brett M.

2 years ago

Chris and Daniel at Bowen-Scarff were fantastic to work with. Business manager Q was also a pleasure. Everything was seamless and I got a great deal on a super clean certified pre-owned Explorer that I love! Highly recommend Bowen-Scarff if you're looking for an easy process and good deal. Thanks! read more

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Page 3 of 12

1157 Central Ave N
Kent, WA 98032
Directions
(253) 852-1480
Call Now
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https://www.bowenscarff.com

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Does Bowen Scarff Ford take credit cards?

Yes, Bowen Scarff Ford takes credit cards.

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Does Bowen Scarff Ford have free WiFi?

Yes, Bowen Scarff Ford has free WiFi.

From the Business

Specialties

Please call us today for car parts/service. The Auto Service Repair shop in Kent, WA at Bowen Scarff Ford has served Puget Sound customers for 60 years. Our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! We Provide pick-up and delivery for Ford-Lincoln service as well as auto parts hot shot deliveries for our commercial clients throughout the Seattle and Tacoma areas. Benefits of our Ford Auto Repair Center: Pick-up/drop-off shuttle service, Coffee bar, Children's play area, free WiFi.

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Review Highlights - Bowen Scarff Ford

“I recently had an amazing experience purchasing a vehicle with Chris Kelly at Bowen Scarff!”

Mentioned in 71 reviews

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Binford Auto Wrecking

5.0

(4 reviews)

I was in need for some stuff for my car, but definitely didn't want to pay an arm and a leg for…read moreparts at the dealership. I did a FB marketplace search and saw that this place has some wrecked vehicles like mine. I asked my spouse to come here with me. Make sure you bring your tools because I know I wouldn't have. Don't worry though, it does look like they let you rent the tools for a reasonable price if you didn't bring your own. Upon entering the establishment, you will need to tell the staff what type of vehicle you're looking for and they will tell you where it can be found. How cool is that? You will then proceed to checking in, in their old school bind with your name, signature and date. Anyways I found what I was looking for and then some! So I was pretty satisfied with the price, service, and what I got. I would totally recommend this place.

Very helpful sales people. Honest and informative. Needed to get rid of some parts. They informed…read moreme the do not take random parts.

O'Reilly Auto Parts

4.0

(8 reviews)

Great spot with great employees. Jacob is probably the coolest person I've had the pleasure of…read moreinteracting with. Very knowledgeable and helpful I came in looking for a certain tool to rent he knew exactly which one I needed, but unfortunately they didn't have it in stock at the moment. Jacob called another store and was able to put it on hold for me to pick it up. Thank you for all the help!

I wanna give a shoutout to Matthew he was great in Helping me find the plate cover that I needed…read morehe was also kind enough to help me find some bolts and even went out of his way to place them on my car thank you sooo much I really appreciate it !! Fast service !!

O'Reilly Auto Parts

2.8

(24 reviews)

I needed new windshield wiper blades and they helped me select what I needed and then installed…read morethem for me. Very helpful.

Not the best place to get parts. Depending on when you go, you will either get someone who knows…read moreabout cars, or someone totally new.

NAPA Auto Parts

2.7

(34 reviews)

Horrible place to work. Absolutely horrible. The management…read moreare all lazy and incompetent. The loaders get overworked. Thats all I came here to say.

Blake was very helpful. He was kind and helpful. with a smiling disposition and patience, he guided…read moreme through my very first of putting the oil to my car.

The Rebuilder

5.0

(25 reviews)

Scott is a great guy and very knowledgeable. Helped me save a lot of money fixing my daughters car !read more

The best Alternator rebuilds around, All the shops & servicers use this for rebuilds. Definitely…read moreReccomend STARS +++

AutoZone Auto Parts

3.0

(20 reviews)

If I could leave no stars that would be much better. I purchased a part it wasn't the right one…read morecame back 25 min early before the closing time and the staff was saying they are closed and locked the door wtf! kind of service is this junk!!

Auto Zone Alternators are JUNK! I purchased a NEW, not…read morerefurbished alternator for my Acura from Autozone back in April of 2022. Six months later on October 21, 2022, it started acting up. The alternator I replaced back in April appeared to be the same brand. It failed just after year after I bought this car which was only driven less than 4k miles. Duralast alternators are garbage! Auto Zone's return policy is basically non-existent. They will trade you for replacement piece of junk, but then you'll be stuck in an endless cycle of paying for labor to replace this part every 6 months to a year. It's a money pit and a trap. Years ago, I replaced my alternator using the same brand for my Toyota. Afterwards, I would receive a high pitch feedback through my car speakers. It was very annoying. I should have learned my lesson then. I do not recommend any alternator from Auto Zone, O'Reilly's, etc. Save yourself the headaches and time wasted by staying away from these places! Have your stock alternator rebuilt or buy genuine parts. Believe me and you will thank me for it.

NAPA Auto Parts

2.5

(8 reviews)

What a lazy douchebag who wouldn't do a price adjustment. Bought a grease gun the day before it…read morewent on sale and picked up their advertisement sale flyer. Came in to do a price adjustment the next day and the guy, Emp #55, didn't want to do the adjustment because he said it was to much of a hassle. What kind of customer service is that crap? No wonder this Napa location has mediocre reviews. Most Napa employees are great. They need to fire this guy!

The two employees that I worked with here to get the part I needed for my truck were great! The…read morepart, out of the box, had a torn up rubber piece and they worked with me to get it fixed and even gave me a few dollars off the price because I had to wait around a while for them to get my part fixed. It wasn't their fault the part came from the factory a little damaged but they went above and beyond to get it fixed for me anyways. Both employees were very friendly and didn't make me feel like "some dumb girl that doesn't know squat about vehicles". And they even opened the door for me when I left! Such Gentlemen! The only reason I didn't give a 5 star is because the part was a little damaged, even though they fixed it, they should still be ordering from a more reliable source so they don't run into embarrassing issues like that again.

Heads Up

4.6

(8 reviews)

Professional and knowledgeable, prices are agreeable for the region. Staff is friendly and helpful.read more

Brought my head In to get some work done. Staff was super friendly and turn around time was just…read moreabout 4 hours. They cleaned the head re surfaced and did a valve leak down test. Definitely will have more business from me. Dropped the head off at 830 and got called just after 12 same day to pick up. Awesome place and awesome staff.

Intec Racing

4.3

(24 reviews)

IntecRacing has been serving my cars and my friends cars for years. They are incredibly…read moreknowledgeable form maintenance to installs to full builds.

I called many times, then was asked to e-mail yo see of they could pull engine and replace engine…read moreharness on my 1990 300ZX NS. After 2 months and three emails later, they got back to me asking if I had a harness? (Available thru 20 different vendors at the click of the mouse.) Then they got back to me letting me know that they don't want the business because its too much risk. ???? I was told by many that they ARE the shop for Nissan cars in the NW. I understand its a big job for a layman like me, but a RACING SHOP? I am glad they were honest I guess. They just dont have the skill to do a bigger job. I have a good budget for this family heirloom. I know its very expensive. Stick to tunes and small bolt-ons guys. Don't make a new customer for life. Once this car goes back on the road, I'm going to do a lot of stuff, was hoping to have a good shop so I could use. I'll find one. I guess they are so busy with young racers, they don't need any more customers. Disappointed.

AAA Auto Wrecking

3.3

(12 reviews)

Big Waste of Time. My first time to a pick and pulll yard and I was really let down by this place…read more I got off work early to get there before they closed and even called ahead of time to confirm they had the vehicle I needed. They said they did. I show up, talked to the front desk and waited to talk to a rep. The old man I talked to had leather wrinkled skin with not one bit of enthusiasm or empathy for me explaining it was my first time. I saw him being short to the customer in front of me. Someone needs to get this grumpy guy out from behind the desk. Anyways, he tells me they don't have my Lexus Rx but apparently the part I needed was compatible on a Highlander. So he points me in the direction at the end of the lot to find the vehicle by myself. I knew better than to try my luck asking for someone to walk me out. I go, I look, I can't find the white Toyota he showed me a picture proving they had. I find another Highlander but it's not the same year, neither has the same part on it. I call the front desk to get a better understanding instead of walking back with all my tools to do so... they answer and put me on a 12 minute hold before I hung up the phone. I stand puzzled and soon find a lot forklift driver to help me out. Surprisingly he was very patient and helpful with my questions. That was a relief. He tells me the car I'm looking for isn't in the lot because it's new and needed to be staged. He tells me ten minutes but i waited in the location with the other highlanders thinking he would bring the new one to me in ten minutes. Well it took me 25 minutes to find him bring it in to the front of the lot. Again the caliper on the Toyota did not match the one on my Lexus and I wasn't going to risk paying for a part that is said to be compatible. What should have been a successful 1.5 hr trip turning into 3.5 hour let down. I don't like leaving reviews but because I've already wasted so much time what more is a deserving review of this place. Fix your front office! I will say this review probably won't matter because they do well from an operation standpoint by having a large lot and wide selection however I'm still going to be bitter, leave this review and try my luck with other places.

The man on the phone was extremely cold, rude, and unhelpful. I was calling to ask if there was any…read moreinfo on the percentage of tint on a window and the response was "what you see is what you get." I responded with "okay" and was going to ask if I could put a part on hold to come pick it up or if it was a first-come-first-serve basis and I was hung up on before my sentence was over. You just lost business because I was going to buy an un-tinted one and just tint it myself. Will not be shopping again with this company.

Landing Auto

4.5

(126 reviews)

I have a Subaru crosstrek hydroplane on the main road and has a significant damage on the right…read morefront cv drive shaft, outer tire rod, sway bar, frame and tire/wheel been damage so badly. My son recommended to take it to Landing Auto Service for a quote for a repair and they gave me quote i feel is "decent," likely reflects a fair market value for high-qulity work rather than a "cheap" fix that cuts corners. I consistent describe them as honest, professional, and skilled, with a strong specialization in vehicles like my Subaru. THANK YOU...AJW

Not good not good service at all... I recently had my brake…read moreservice for my Infinity QX60 at the shop and I am not happy about their service. 1) I had pads replaced cost about $1000 2) Took a car home and heard noise after a week. 3) Took a car back and learning that the back brake pads had quality issue and damaged the rotors. 4) Replaced rotors (additional $250) 5) Took a car home and still had the squeaky sound issues. 6) Took the car back and they couldn't figure out where the noise came from. They did a small adjustment and hoped it worked. 7) Few weeks after, still had a noise. Took it back and they asked for $99 diagnostic. Since I had no other choice, had to go for it. They found some corroded wire and offered to clean it for free. 8). Took it home. The noise was still there. I gave up and took my car to Infinity car service in Bellevue and learning that the replaced pads had poor quality. These pads were not OEM parts!!! I wish they would tell me upfront that they didn't use none OEM parts. Maybe, they need to fix their pad supply issues to ensure the pad quality up to the standard.

Import Auto Repair

4.8

(77 reviews)

Very caring about the quality of there service. Taken three different vehicles to them and always…read morehad good work done by them.

I've been taking my vehicles to Import Autos for years, and they always do excellent work…read more Recently, after some trouble with replacement CV axle parts, they went above and beyond to track down a quality part that actually fit -- and didn't even charge me extra for the hassle. They are honest, reliable, and truly care about their customers. Highly recommend!

Do Rite Auto Repair

4.2

(61 reviews)

I recently replaced 2 catalytic converters which were stolen off my Toyota Tundra & I'm very happy…read morethat I chose Do Rite for the job. Dan Wilson was extremely helpful, gave me a competitive estimate & completed the repair the next day, as promised. I would highly recommend this auto shop for their excellent customer service & value received. I plan to use them for future repairs.

Have had several repairs and the installation of a catalytic converter shield. All have gone well…read moreand I feel like I was treated fairly and given a fair price. I've never been offered any suspicious extra services that some places try and have even been told when a service wasn't needed. Also they have noticed small things while doing a repair and fixed them with no extra charge. Very happy with their work, ethics, timeliness, and prices.

Lifetime Muffler Brake & Radiator

4.5

(34 reviews)

Great Shop! Awesome…read morecustomer service and top-notch quality! They installed a Steeda H- Pipe on my 2024 mustang and did an amazing job!

Top notch repair and service at a reasonable price ! I…read moreneeded of piece of my car's exhaust to be replaced on my Audi Q5. The team at Lifetime Muffler was able to weld a new stainless-steel piece the same day and at a very reasonable price. Thank you !!

Bucky's Complete Auto Repair

3.8

(54 reviews)

Great guys at this shop. I walked in without an appointment and they got me in and out within a…read morehalf hour!

I used Bucky's for an oil change with filter, and to change out our windshield wipers. They were…read moreprompt, nice and efficient. I plan on using them again, when I bring them my older MGB, for some engine work, when the weather gets better.

360 Motors

3.6

(8 reviews)

Let me just say, I'm EXTREMELY happy and satisfied with my purchase I made this afternoon. Wanda…read morewas really nice and definitely looked out for my best interest. My first time financing and she took care of the whole process smoothly.

Yes deals on vehicles are a good, reasonable value and seller is easy to talk to…read more Unfortunately my experience after purchase has been extremely poor as I found out near to the temp plates expiring that the registration hasn't been filed. That was after I had been told the plates arrived and was there in person to pick up plates that didn't exist. Since then my calls and texts have been unanswered and I'm pretty sure I've been blocked. I've been polite, patient, and trusting that Wanda would follow through on our arrangement and been disappointed on all three accounts. I could not recommend any less. Go somewhere else and avoid an experience in frustration, where someone can take your money, ignore you, and their responsibilities. Here's me going to the DMV with proof of purchase to try and get the plates myself instead. Working with her has been a waste of my time.

TJ's Used Tires

3.5

(24 reviews)

Great Quality and affordable compared to other shops I came in for a set of used tires and they…read morewhere able to install and balance my tires with the purchase I was in and out less than 30 min very much recommended

Fast service and great prices on used tires. I have been a repeat customer over the past 5 plus…read moreyears. Definitely recommend

Budget Auto Wrecking

3.3

(52 reviews)

They are great for selling your old beater that doesn't run, a bit stingy on the price even for…read morecars that are less than 15 years old they only give $300, $200 if you're having it towed. In a pinch though they'll clear that spot in your drive way for the car you thought you'd have time/money to fix but never did. Got it same day and handed me cash, so 5 stars for that alone!

How is a person supposed to figure out if they have parts for a vehicle we're looking for if they…read moredon't answer the phone?

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167 reviews that are not currently recommended

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Trevor G.

11 years ago

For USED Car Shopping Only Background: We recently bought a used 2008 Kia Sadona Minivan, fully equipped, 42,000 miles for $10,000 at Bowen Scarff Ford. KBB had suggested retail at around $9,250 and NADA had the price at $10,750. We found the van on our banks car buying service site. I gave them 1 star because the car itself was well prepared to be resold, it seems they did everything short of certifying it (as they are not a Kia dealership) to prepare the car for resell. I gave them the second star because the store itself was quite nice, it had good sitting areas to spend time at while waiting and the low level support staff were all very friendly. However, the sales desks did feel kind of in the open and I didn't really appreciate that. Now for why they didn't get the other three stars. First, I docked them 1.5 stars for their gimmicky "No Dicker Sticker" policy. They don't bug on their prices AT ALL. They claim they, "try to give you the lowest price possible, have done it for 20+ years, true no hassle car buying experience." Well, that is fine if your customer holds a certain perspective that car sales people can be truly trying to help their customers and are actually capable of cutting their margins so far that the customer will get the best price period. I don't hold that view. I feel that all car dealerships are truly in it for the money, they care very little for the customer (why would they?!), and they are always trying to turn as big a profit as possible. Thus, I go into car buying assuming negotiation is on the table, despite any guarantee the dealership is making because I assume their profit margins are set higher then they need to be to turn a decent profit. Don't get me wrong, do I feel I got a good price on this vehicle? Yes. Do I feel I got a fair price? Maybe, I am not actually sure yet. Do I feel I got the BEST price possible? Absolutely not. And by the way, all I was trying to negotiate for was $500 off the sticker price. I docked them another star for the sales person. We worked with two people, first I won't name because I didn't like him, and the second was Rick Cuddie, he was quite likable. Now, the first guy got them docked because I felt he was the epitome of an annoying sales person, constantly being amazed at all the cool features of the van and commenting on them, trying to act like we were old friends and he was doing me a solid, and generally not giving me enough room. Most disturbing part, he tried to assume he knew my own personal situation and why I make the decisions I make, that made me feel quite uncomfortable. I like to make my own opinions and discover the vehicle for myself. If I have questions I will ask them. Also, he tried to give us information on a vehicle he was not familiar with (because we bought a used Kia at a Ford dealership) and some of that information was false (like about the transferability of the warranty). Finally, I docked them another star for their financing. We financed a significant amount of this vehicle and had a good loan from our bank. Bowen Scarff wanted to run our credit (which is excellent mind you) and get us a better deal (you know, since they couldn't bug on the sticker price and all). What was the deal they got us? A whole 0.01% less than the loan from our bank. So what did we do with that? We turned around and got our bank to drop their rate and went with our bank because we know, love and trust our bank. I couldn't say any of those things about this dealership so why would I finance with them?! In the end, would I buy another vehicle from them? Yes, but only if I found it online, loved everything about it, was ABSOLUTELY okay with the price shown, test drove it and it was exactly as I expected it to be, and did no financial dealing with them. Would I recommend them to a family member or friend? Absolutely not. Mind you, this is only for used cars, I suspect buying a new car from them would be different, and likely better. read more

Neil C.

9 years ago

Bought a CPO F-150 at the beginning of October. Salesman was Daryl, very nice guy. After signing paper work, I was told my floor mats and second key would be ordered, since apparently they did not have them on hand. I didn't mind waiting a bit, I was happy to have gotten the truck I wanted within my budget. Two weeks later, I called for information. I spoke we Daryl, he said he would follow up next day with status on my license plates and my key/floor mats: he never called. A week later I go in to talk to them, speak to Daryl in person. He seemed to have forgotten who I was, I understand, he probably sees 50 new faces every day. Still no word on plates(the temp plate expired in a week) or other items, he said he would call next day: no call. Couple days before temp plate expires, I get a call from Cody, the didn't have the title for my truck...I need to come in for a new temp plate. Go in for the temp plate next day. Talk to Daryl, he forgot who I was again. Asked about floor mats and key, he had forgotten to order and didn't even recall a key. He managed to scrounge up floor mats for me, and said he would call me to tell me when my key was coming in next day: no call. My wife and I came back in again to sign paperwork because previous form to get plates had expired. Daryl remembered me finally. No key still same story. Two months after buying truck, plates come. Needed them for a commercial parking permit in Seattle, but parking without only cost $200 for two months. Would have bought a truck with a title on hand if I knew. STILL NO KEY. Talk to another salesmen he checks their on hand supply for a key to my truck no luck, so, he tells me they have a vendor come in every Friday to make keys at 3:30. He says for sure this Friday I could come in and get my key made quickly and obviously at no cost to me. Come in that Friday at 3:45, vendor was running late. Waited 20 minutes...he was still half an hour out. I'm calling it quits...keep the key. Not going back there again. Selling Fords is not a unique feature, lots of places sell them. I have been to lots of other places and bought cars elsewhere before, never had this very unique and poor experience. Shop elsewhere. Lesson learned, ask to see the title and all components prior to signing. read more

Suzanne S.

12 years ago

Our search for a Ford Fiesta ST began in Bremerton, WA at Parr Ford. They didn't have any in stock, so tried to talk us into buying an older SE. Did take it out for a spin, and while it drove nice, it wasn't what we wanted. With a lot of help from the internet, we found an ST at the Kirkland Ford Dealer. Took it out for a spin, liked it, came back to talk price. Very interesting. When my husband balked, not so much about the price but because we wanted to think about this, the price started coming down. He still balked, the price came down again. A third balk, price further reduced. We went home, and the salesman and his boss did not sell us a car. Than came Bowen Scarff in Kent WA and Randy Good. Communication was at first by email, but Randy said that they were expecting a Fiesta ST to come to the dealership around the 26th of August. He gave us a good ballpark estimate of the cost, excluding a possible trade in and an extended warranty. An appointment was set up for us to go over the final figures, but down a down payment, but the dealership had set up the appointment on Randy's day off. Enter Tom Keefe, another really great guy and fine salesman. He had folks look at our vehicle, offered a trade-in price and a car was sold. Our little Fiesta ST arrived a few days earlier than expected, they called to let us know and we had the pleasure of celebrating our purchase with both Randy and Tom. Randy, ran us through all the tricks of operating the ST. Then we met with the bookkeeper, made some choices about other options we wanted in addition to the car, and wrote them a check. It was THE NICEST CAR BUYING experience we have ever had during our 51 years of marriage. Over those many years together, we have bought a good many cars. Other car dealers should look at how Bowen Scarff sells cars. If we live to ever buy another car (providing the government will still allow us to still drive) we will return to Bowen Scarff. We will probably have a lot of looks cast as to why a couple of old folks would want a bright orange, high performance car, but as they say "you are only young once". Had a great day riding the backroads of the Olympic peninsula, visiting Port Townsend, and traveling south via 101. It is a sporty, fun car to drive. We love it! read more

Diana M.

12 years ago

My experience with Bowen Scarff Ford was awesome, and I want to send special thanks and appreciation to Randy Good and Kari Weston! Randy went out of his way to give me a super great deal--he really went the extra mile, which I so appreciate! Kari helped me tremendously also by explaining all the financing options and details so I could make decisions that fit me and my situation. Both Randy and Kari really listened to me, and helped me through the process in a way that calmed my anxiety about having to buy a vehicle when I had not planned to. They are both pros at what they do! Because of an auto accident the weekend prior to Thanksgiving, my car was totalled due to the actions of another driver. I ended up in a lot of pain from the impact, seat belt and air bag combination, and suddenly found myself needing to purchase another vehicle, and deal with all the insurance details, paperwork, time away from work, etc. I researched small SUV reviews and information and found myself drawn to the Ford Escape. My online search led me to Bowen Scarff Ford, and they had a super Black Friday special running through the Thanksgiving weekend. Buying a car is not something I do everyday--it's out of my comfort zone. Thank you Randy for making the process easy, straight-forward, and for going out of your way to help me qualify for the option I wanted and get a super great deal! I also appreciate you taking the time to show me the car features and make sure I had everything I needed. Kari, thank you for your patience, calm and reassuring manner, for answering all my questions, and following up with a phone call afterwards. The service I received as I purchased the vehicle was very professional, but also very personable. I look forward to seeing you both again when I bring my SUV in for service, and when I am not so stressed. I love my new Ford Escape!! :-) Diana McInelly read more

Darrin J.

2 years ago

Jason, KPU Water just wanted to make sure your efforts to make our 2024 Ford Escape Active purchasing experience as smooth as possible haven't gone unnoticed! As we struggled with a tight budget and Ketchikan City Council approvals you worked with us to ensure that we wouldn't have to return to square one. Your team worked with our financial department seamlessly and were churning away in the background as you and I worked through budget and extra key requirements and all other additional costs. We appreciated you always taking the time to answer our questions even if it was your day off, or to point us in the direction of a team member who could immediately resolve any questions and concerns we had related to our purchase. You met our shipping delivery schedule and were prompt and on time when delivering the vehicle to the Lynden (AK Marine Lines) dock, you provided courtesy calls and text at all relevant points of the sales process and kept us informed of any new issues such as licensing and ownership paperwork completion. You went the extra mile to eliminate technical costs associated with our extra key requirements and assured we had what KPU requires when purchasing a new vehicle for the fleet. Even though we're a small section of KPU (Ketchikan Public Utilities) we like when we're taken care of and never forget when it happens, thank you for an excellent sales experience all the way through the purchase process and we look forward to doing business with you in the future! Sincerely, Darrin Johnson KPU Water Utilities Inspector read more

William L.

12 years ago

I was looking for a new 2014 Escape, & had a 10+ year old Escape to possibly trade in. I had done enough online research ahead of time so I had an awareness of the different options available but wanted to get details at the lot. I do not like the car purchase process but had purchased my previous Escape at Bowen Scarff & had a good experience then. This time was the same. Nigel was very helpful & low-pressure. He patiently answered all my questions, even the dumb ones :) Those he couldn't answer himself he got information from someone else & had the answer quickly. The incentives are very good right now, a good time to purchase a 2014 model (at least in the Escape family). I for sure could have sold my trade-in for a good amount more than I got for trading it in - Nigel threw out an amount he thought the lot would sell it at & it was around what I thought it would go for - but it was worth it to me to not have to sell it myself. But if you're into selling cars personally, go for that. The process took around 3 hours so eat before you get there, but it was very low stress. Even the gentleman who offered all the extra coverage was very kind & polite, not like some highly-intense-stress-creator types that I've dealt with at other lots in the past. read more

Jon S.

12 years ago

I wanted a replacement truck after my 2003 F250 Super Duty was stolen. Looked at lemon lots, dealer lots all over. Most had 150,000+ miles and showed it. Thankfully there is online viewings available. Found a 1995 F250 that was better than most 10 years newer - including having classic lines. Most of the time if something that old goes to an auction someplace and you end up with a salesman viper tracking you through the lot. Ron called me after I had submitted an inquiry online (and I was actually at another lot looking at a truck in the same price range - and a lot more wear). The truck was waiting when I arrived (the other dealer couldn't find two of trucks I had interest in!) Asked and got the service performed on check in and it was thorough and complete, especially for an older vehicle (19 years - + part "only" had 108,000 miles). Right there is the "no haggle" sticker - but they are in business and checking for comparables it was right in with the average range for price, plus it had some desirable extras like a Line-x'd bed and a working canopy. Lot's of compliments on it. Everything was straight forward and no "having to talk to the manager" game. Found what I liked at a fair price and I am a satisfied customer. read more

Stephen R.

11 months ago

I brought my Bronco here back in August as a first-time car buyer, and the experience was excellent. Randy Good made the process simple and straightforward. He was honest, transparent, and never tried to push any hidden fees or unnecessary add-ons. Going in, I had heard plenty of horror stories about dealerships going above sticker price or trying to trick buyers into paying more, so I was prepared to be on guard. To my surprise, everything went smoothly from start to finish. Randy treated me with respect, kept the process stress-free, and made sure I understood every step along the way. I also met with the finance manager, Chris Wright, at the final stage of the purchase. He made what is usually the most tedious part of the process the paperwork and final transition, not nearly as painful as I expected. His professionalism really helped wrap up the experience on a positive note. As a first-time buyer, that kind of integrity and support meant a lot. I left with not only a new Bronco but also confidence that I had been treated fairly. I highly recommend Randy, Chris, and the entire team to anyone looking for a hassle-free and honest car buying experience. read more

Renee L.

9 months ago

**Warning** Steer clear of BOWEN SCARFF FORD Services department for repairs on your diesel truck--they're NOT diesel experts. Bought our Truck in for an oil leak in June 2025 first time around they charged us $3,100 Their diagnosis was steering gear box. They replaced it and said that it should take care of the problem. Well, it did not we had to bring it back for a second time in August 2025 they diagnosed it saying it was the vacuum pump. An hour later they called and said it was the AC condenser and that it also had a coolant leak. After repairing those components was another $3,900 this second time around. 20 minutes after driving it home the oil leak reappears. We drove it back to them for a 3rd time after they had it back for a third time when they were inspecting the water pump busted on them supposedly, the oil leak that was brought to their attention was never looked at, after going back and forth multiple times and almost $7,500 in and time was wasted the truck still has the oil leak and we are now in October. Stay away from Bowen Scarff Ford at all costs, they guess what's wrong with your vehicle will take your money, and not fix your concern. read more

Casie P.

7 years ago

I took my car in for a minor service appointment and walked away very impressed by the service department's communication (thank you Karen!) and overall wonderful customer service! The gentleman who brought my car around was very kind and went beyond my expectation of service when I asked a simple, unrelated question in regards to my display and the controls on my dash/steering wheel. I learned more about the controls of my car and what everything meant in the 5-7 minutes Darren spent with me than I learned when I bought my car new, 2 years ago. Darren was super patient and friendly and made sure I understood what everything was. I hope the dealership doesn't hide Darren back in the service department all day underneath a hood of a car -- he has a natural, easy way of customer service/sales talent that deserves a place in the front lines. It was the end of the day for everyone; myself, Karen & Darren, and to still have the welcoming attitude and the level of wonderful customer service was incredibly refreshing. I am not someone to gush -- trust me, I frown most of my day deciphering budgets and numbers....and yes; this is my first yelp review. read more

Carol H.

12 years ago

Having never bought a car (either used or new) my knowledge of the car buying experience consisted entirely of car dealer commercials from the '70s. Anticipating Cal Worthington and his "dog" Spot, I began emailing local dealers to gather some basic information about inventory, options, pricing, etc. Within about an hour I had a response from almost every Ford dealer in Puget sound. What I didn't have was any useful information. That was until I got a response from Brent at Bowen Scarff Ford. Not only did he let me know what inventory they had available, he gave me pricing information without first making me promise that he would "earn my business" if he could locate an Escape in my color choice. They didn't have the Escape I wanted in stock but were able to obtain it within a few days from another local dealer. I knew the exact price I was going to pay (taxes & fees included) before I even test drove the vehicle. The whole process could not have been simpler. I was extremely impressed with Brent. He was professional, genuine and was available to answer my questions even on his days off. I would absolutely buy another vehicle from Bowen Scarff Ford. read more

Jan-Michael A.

12 years ago

After talking with some of my family members about purchasing a new truck, they recommended that I visit Bowen Scarff as they had purchased all of their vehicles from there and had a great experience. I have finally arrived at the point in my life where I could afford to buy the truck I have always been waiting for. I found that truck at Bowen Scarff. One of the first things I do not want when I walk onto car lot is to be "attacked" by their sales people. Tim Zetterwall approached my wife and I in an easy going, professional manner, and respected our wishes. Tim helped me sort through their inventory for the trucks that met my criteria. Being a detailed researcher (it drives my wife crazy), I had many questions about different truck models, options etc and Tim spent the time to answer each one. After reaching a sale agreement with Tim, I was personally thanked by Brian Camp, one of the sales managers, for my business and time. I was impressed by his taking the time to recognize me and thank me. I worked with Tom Buttram on the financing. He did a great job shopping for rates and answering all of my questions related to the $$$. read more

Nicholas P.

12 years ago

I have been a Bowen-Scarff customer since 1998. I do not like car salesmen coming out to greet me and smothering me the minute I get on the lot. I just bought a 2011 F-150 here, and the buying experience couldn't have been more pleasant. When I was ready to test drive a couple of vehicles, I went inside, and was greeted by Rick Ricker, long time sales person at Bowen Scarff. I appreciated his knowledge specifically about trucks, along with his experience selling at Bowen Scarff since 1982. He is a wealth of knowledge. Before buying at Bowen, I went to a few other truck dealers, and quickly experienced what I do not like about buying a vehicle. Salesmen who are instantly your "best friend". Salesmen having to "guess" the pricing on the vehicles, or "I'll be right back". NO THANKS. My purchase was 2 years newer, and $2000 less than a vehicle I considered at another dealer. If you like the thrill of wheeling and dealing, and going back and forth, and "playing poker faced" with your purchase, Bowen Scarff is not for you. If you like honesty, and more than fair pricing for quality, clean vehicles, I'd recommend Bowen-Scarff. read more

Jacob K.

11 months ago

Just bought a brand new Ford Maverick from Bowen Scarff this past weekend. Blown away by my experience. This is NOT your typical dealership experience. I went in with my guard up ready to deal with pushy sales people and gimmicky tactics. To my surprise, I did not deal with any of that. I worked with Chris Kelly who went above and beyond to get me trade in value, final price, and everything squared away before I even walked into the dealership. I really appreciated being able to coordinate all the details over the phone so I didn't have to spend all day at the dealership. I let him know I had two young kids at home and didn't pressure me at all. He treated me with respect and kindness and didn't try to push anything on me or create any false sense of urgency. Never felt like I was being "sold" on anything, he seemed to just want to help me find the right vehicle for the right price. I actually really enjoyed talking with him at the dealership, cool guy! From the time I actually went in to when I left it couldn't have been more than 2 hours. This is how buying a car should be! You've got a customer for life Bowen Scarff! read more

Justin H.

1 month ago

**Review for Bowen Scarff Ford in Kent, WA** I recently purchased a used 2020 Transit van from Bowen Scarff Ford, and I couldn't be happier with my experience! From the moment I stepped onto the lot, the staff was welcoming and attentive. Their knowledge of the vehicles was impressive, and they took the time to help me understand the features of the Transit van I was interested in. The selection of used vehicles was outstanding, and I found exactly what I was looking for. The entire purchasing process was smooth and hassle-free. They worked with me on financing options that fit my budget, and I appreciated their transparency throughout the process. What stood out the most was the exceptional customer service. The team was patient and answered all my questions without any pressure to rush into a decision. They even made sure the van was thoroughly cleaned and inspected before handing over the keys. I highly recommend Bowen Scarff Ford to anyone in the market for a vehicle. Their dedication to customer satisfaction and quality service is truly commendable. Thank you, Bowen Scarff Ford, for my fantastic new van! read more

Justin K.

197

1 year ago

It's honestly lame that I have to give any stars because this dealership is awful.. bought my service van from this location and from day one I've had issues, for example they told me the breaks were new (wasn't true) had them replaced in the first year. Then only 6 months after buying it I had to replace the battery.. on this van it unfortunately has to be swapped out so I took it to another dealership and had it done.. Here we are a few years later and many thousands of miles on the new battery and it's time for a new one.. called the last dealership and they didn't have the battery so I reluctantly called Bowen.. they said they could have it swapped out the next morning at 7am.. As I'm in the HVAC business I stressed to them I had to be done by 10am they assured me that it would only take an hour. Well I check my van in and wait we are getting uncomfortably close to me having to leave. I ask the rep for an update and he says I didn't know you were still here we have you down for a drop off and they won't be able to get to your van till later today.. unacceptable! This place really needs to get it together. read more

Vashti S.

11 years ago

Had an awesome experience! My husband had found a vehicle online and we both really liked it. When we got there there was an issue with that one but the gentleman helping us did a little digging and found another vehicle that matched what we were looking for and it was about $400 CHEAPER than the one we had gone up there for! He let us test drive it and allowed us all the time we needed to talk it over. The only obstacle we had was how to return the rental we had and get back to the dealership (my husband doesn't drive)... that was answered for us, the nice man that found us the vehicle was kind enough to lead us to the rental lot and drive us back to the dealership while they made sure the vehicle was cleaned out for us. I would definitely refer my friends and family to Bowen Scarff Ford Lincoln in Kent. Dan was our salesman and he was nothing but kind, curteous and professional. He was never pushy, never tried to sell us on something we didn't want. They have a no haggle policy and that took the stress out of the process (especially since we knew they were selling the vehicle below KBB fair market value). read more

Michael L.

5 years ago

Our recent purchase of an F-150 landed us at Bowen Scarff Ford. Brandon Hopper was our Sales Representative. Brandon proved to be a wonderful communicator and responsive as we entered the search process with us asking questions about the vehicle and the initial steps in the test drive process. When we arrived at Bowen Scarff Ford in Kent, for our test drive, Brandon warmly greeted us at the door and had our vehicle in front of the building and ready for the test drive. He walked us around the vehicle, then inside and out before our test drive. Our test drive route was effective and allowed us to see the vehicle perform. As we arrived after our test ride, we took little time in deciding not only would we purchase the vehicle, we knew that Brandon was part of Sales and Customer Service Team that would professionally guide us through the rest of the process. The process from the time we walked into the Sales Room to meet Brandon, to driving off the lot with our F-150, took 2 hours. We will recommend Brandon and the Bowen Scarff Ford to anyone looking for a wonderful search and purchase experience read more

Mike I.

12 years ago

Ordered from Brent Schwartznau, great experience. TLDR: No hassle, good deal, friendly salesman I started looking for a car at the end of September. As a kid, huge fan of Mustangs, my parents had a 66 coupe. Started looking at the 2014 models when 2015s showed up on Ford's website. Found a car I liked on their website, filled out information on specials and coupons which got me in touch with Brent. Brent was great to work with. Understood I was not immediately trying to buy something now and I wanted a car with certain features. Took a deposit down without pushing it at first, also was quite helpful with keeping me up to date on car. Also had Brian from the dealership working with me and he was equally helpful. On car buying day, was great. Had the financing all done through their site so a lot less paperwork to fill out. Still took a little bit of time, but wasn't too concerned. Drove the car home after getting Costco discount and Ford Black Friday rebate. Love the car, going to be buying future cars from Brent and the rest of the dealership. read more

Matt F.

7 years ago

Bowen Scarff Ford-Lincoln and Sales Consultant Caitlin Peralez were a pleasure to do business with. They provided the Best vehicle buying experience Ever! Caitlin was (and still is) there to assist and be as helpful as possible in finding the perfect F 150 for my needs. From before I even stepped foot on the dealer parking lot, to during the entire process and even after! I love the no hassle "back and forth" negotiations that make other dealerships almost unbearable. This Dealership simply offers you the best price available and will do what it takes to make the car buying process go smoothly. I highly recommend Bowen Scarff and Caitlin Peralez to anyone looking for a relaxed, enjoyable and Very Knowledgable experience! Even if you have to make a commute to get there, it is worth it. Caitlin is a very down to earth sales women that is kind, understanding, knowlegeable and very approachable. Thank You So Much! I will never forget this experience and will send anyone I know to Bowen Scarff Ford-Lincoln and Caitlin Peralez! read more

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