This is a review for the sales staff Chris and Jason, both of whom were very helpful showing us the…read morevariety of Hybrid Maverick's available, explaining all the options, and encouraging us to drive whatever we wanted. A complete 180° experience to that of "the other dealer" a few miles to their south - who were like vultures in comparison - who hounding us by phone throughout the day into the evening. Chris was not available for our second shopping visit, but I texted him (on his day off) and he had Jason ready and waiting for us when we arrived to have a second look. Sealed the deal for me. We'll see how it goes going forth into the future, but today they get 5-stars. I'll make sure to remind them of this review should it become necessary. Ha!

I got a new 2026 Ford Maverick from Chris Kelly at Bowen. He made the sales experience smooth. He…read morewas quick to answer questions and I didn't feel pressured to buy the vehicle. I knew what I wanted going in and Chris was great helping setup the test drive and made the process quick and smooth. Thank you Chris.

This review is for Camillia - although I didn't drive away in my dream car. She is so kind, patient…read moreand let me be completely thorough (I went from a-z on this SUV!) about the vehicle I was checking out. While sadly it missed a few of my checkpoints, she did not. I highly recommend her as she isn't pushy - she wants her customer to be happy! So refreshing - I know I took a bit of her time but if what I want comes onto their lot I wouldn't hesitate to drive the 80 minutes to deal with her again. Highly pleasant, respectful of my decision and requests. Buying a new car is annoying strictly due to typical pushy lot salespeople. I found out her husband and mother work here which really says alot about this place. Highly recommend. Tons of inventory and hope that what I'm looking for comes in!! Thank you again Camilla.

Manipulation at its finest. They make it easy to steamroll you into higher interest rates. These…read moreare already severely overpriced. Don't feel like they are the only option. Go in and talk to a credit union first and then buy a car privately that was well taken care of. You're welcome

Best experience we have ever had with a used car dealership. These guys are wonderful to work with…read more They are very professional and not pushy at all. I thought we would have to haggle back and forth. Not at all! It was super easy. They worked well with my credit union to get all the documents in and super fast. We found out my car had an issue with the windshield wipers and they are paying to have the whole thing fixed. Nooo pushback. I will make sure I stay in touch with these guys when my son gets his license. Love that we found a great family owned business that are great honest people. Come check them out! You won't regret it.

My best friend bought a car from MJ and had nothing but trouble, dishonesty, and lack of integrity…read more The car was delivered and one day after delivery, the AC died. My friend notified the dealer and was promised reimbursement for needed repairs. Crickets. Once she notified the BBB, she did get a response of " the check's in the mail". Nope. When she called yet again, they were "sending another check" It never arrived after more than two weeks. DO NOT BUY ANYTHING FROM THESE PEOPLE. THEY HAVE NO INTEGRITY.

Cool guys. Sam was very good to me. Even sold me an extended warranty, which I didn't feel…read morepressured on. Thank You!

I knoticed there is two car outlets listed Dartford and Bradford so just to be sure this review is…read morefor the owners of the DARTFORD CAR OUTLET the car was purchased 7 days ago I was met by dean who was smoking a vape most of the time he was serving me with the details of the car He did allow me to take the car on a test drive after inspection of it I took a diagnostic scanner with me that showed fault code U2FFF 00 Normally this code would appear with a more specific code so there is a issue on the adblue / dpf which needs to be investigated the worst thing I did was take it home The next day I took it to our workshop upon inspection I found the internal panels between the sliding electric door and front passenger door was loose with broken panels The heating is poor and has a build up of pressure on the coolant system Engine noise from the vacuum pump and turbo making a waa waa noise at 1700 rpms Vibration probably from the engine or gearbox mount Sticky and noisy electric sliding door Motor They said the car was serviced and MOT had been done but it was not MOT'd by the car outlet and the service was just a oil change also not done by the car outlet in Dartford The car should of been sold with 2 keys and was not ... And Ashley made it very clear on the phone today that I was wrong about how to deal with road tax I was given the whole log book and told to go to the post office to change it from disabled to diesel From a person who has purchased multiple vehicles from all around the UK in the last 10 years I was shocked at this any company with decent customer service would of charged me the amount there and given me the new keepers slip and taken the log book to the post office to tax it Not people I would deal with again at all

BEST..BEST...BEST!!! Used car lot ever!! I plus family have bought at least 6 cars over the many…read moreyears. Greg (the owner) is more than words can explain, and when I think of him I think..Family!. Greg has always gone above and beyond for my family so I would NEVER go anywhere else for a used car. Psst...and guess what! If he doesn't have what you're looking for he will do everything possible to get it!

This car lot really goes above and beyond and works with all circumstances and are compassionate so…read moreif somebody has a issues with them it may help to show up and make payments when you say you can and if unable to communicate immediately as this business has a family bills and situations like the rest of us and driving their vehicles and hard work for free isn't right honest and you only hurt yourself because they will go above and beyond if you treat them right they treat you better than you will ever be treated anywhere else these people saved me more times than I can count I respect and care for this family business immensely and I will never buy a vehicle anywhere else so they are stuck with me till I pass away God bless you Washington cars family you are doing Gods work in every way and I will always support you

Seriously cannot say more about Cody at West family auto. He totally helped me out when I was in a…read moresuper tough predicament, got me on my way and got my car rolling again and did a great job. Thank you again Cody, I appreciate all you did to help out, awesome place to do business! You rock, would totally recommend to anyone!!!

I had a good experience working with the guys down there, they were very friendly and…read moreaccommodating, but I was mislead about the inspection of the car. I was informed the car had been inspected thoroughly and that there were no major issues with the car. While getting my transmission fluid flushed I was informed my head gaskets were leaking both coolant and engine oil. It has yet to have a major effect on my car, but it will cost me a lot of time and money to get it fixed. Even though I was informed they had done an inspection themselves I should have taken it for a pre purchase inspection myself. Lesson learned from a first time car buyer.

Sold my car to Cory. He gave me a fair price…read more would recommend

We (Phil Simmons) bought a 1996 Ford F250 4x4 for $4500.00 not including taxes, fees, etc. I think…read morethe total came to somewhere around $5200.00. When we got the truck home, we took it to a local car shop to have it thoroughly checked out. The shocks were shot, and all the fluids were as bad as bad can get. New shocks and all the fluids being replaced plus a general checkup on the truck costs us around $1600.00. We were told by a mechanic at Car Guys that the shocks were fine even though they were all rusted on the outside. What I'm trying to say is that one needs to make sure the vehicle you're interested in buying is thoroughly checked out before you buy. There are no warranties at Car Guys so once you sign all the paperwork and drive off the lot, you're on your own. One thought is bringing a mechanic if you're not a mechanic or take the car/truck to a mechanic while out test driving. Eddie was a very nice person and likeable. Cory seemed nice but was very busy. The cars and trucks are used and most likely picked up at auctions or trades. We learned our lesson because we did not have the truck fully checked out before we bought it. Would we buy from them again? Yes, but we would have the vehicle thoroughly checked out first. Prices seemed pretty good for cars and trucks at Car Guys. Again, check the car/truck out thoroughly before you buy.