Our technician, Rafael was on time, courteous and extremely knowledgeable about our stove. He was able to pinpoint the issue quickly & ordered the part. Another appointment will be necessary but I have total faith that all will be fixed soon! The customer service people when I called are all very courteous. read more

Marvin was thorough, professional and helpful. He not only answered questions but as he worked, took the time to actually show us what he meant while things were apart. We learned a lot about our Wolf range we didn't know. Of course the issue we were having didn't replicate while he was here, but he did find that our broiler wasn't working. We so rarely used it (like I can't even remember the year we last used it! But he explained why not using might be the issue and gave an estimate to fix. (We're still pondering that fix since we can't recall the year we last used..but it will probably be annoying the one time we need it and don't have!). The Box experience was also really good. While the service window was wide - 3 hours - I was kept up on progress via text starting this morning until he arrived just a bit after the early range of the window. The cost was a bit higher than hoped, but not extraordinarily so. We definitely would use them again and would recommend. read more

On time. Great communication about technition's name & arrival time. Serviced 3 Sub Zero appliances.

Rafael was very focused, friendly, helpful! He diagnosed the issue with our stovetop very quickly and effectively! He had the needed replacement part and installed it quickly. He checked that all components continued to function regardless if he serviced them or not! He communicated effectively and kindly! As his visit was covered under warranty, the service was of great value! We will not hesitate to recommend Rafael or Box Appliance! read more

I give 5 stars for ease of appointment request online, for communication from dispatch, and the skill of the technician. Both techs we've had for our fridge were knowledgeable and efficient. The only downside is the service charge which for us was $650 for 1.25 hrs. I understand the cost of everything and now fuel have risen. One year ago we paid $325 for approximately the same service time, I recall. Overall, I do rely on this company's expertise with my Sub-Zero and wouldn't use another. read more

Unfortunately these high end expensive appliances also break down frequently. But atleast Box has friendly and knowledgeable technicians. A technician named Rommel has come to my house multiple times to fix various issues. Everytime he comes, he not only fixes the issues but also checks my other appliances and gives me tips on how to keep them clean and maintain them for a longer life. He once found that the air purifier was off in my subzero refrigerator. Thank you Rommel! read more

Great service and communication. I can not recommend highly enough. The serviceman was extremely competent.

Melanie from Box Appliance was amazing! She was very knowledgeable about the appliance (microwave in this case) and the possible issue. She was able to address the issue promptly and tested it to ensure that it works as expected. She also shared some tips on how to maintain it for the long term. What a pleasant interaction it was! read more

Stephen was terrific! friendly, efficient, knowledgeable. Very very pleased! Box Appliance is great. read more

Refreshing to have a company that provides professional reliable service. Service time could be improved, but I'm certain this has to do with limited qualified tech resources (or perhaps better scheduling and mapping to be more efficient with the technician's time). Our tech, Jesus was prompt, efficient and informative. read more

Box Appliance is a tale of 2 companies: one, they have great technicians, who do their jobs really well and are friendly and professional. That gets 5 stars! However, on the other side, you have to first interact with the horrendous and rude front office personnel. Not only are they not interested in what you're dealing with, they have never cared to find a better solution to help you out. I spoke to the lady to schedule an appointment for my Sub-Zero refrigerator that was not working at all. I have 5 Sub-Zero appliances and I have used Box MANY times over the years, so clearly I am very loyal to the brand and to Box. But yet, she was not able to acknowledge that and find ways to send a technician right way to my house. I called on Monday, even sent an email, and yet I was given a Friday appointment, after I clearly told her that my refrigerator isn't working. We had to throw all our food away, as a result. You would think that with all these years of working with them, and even paying for yearly maintenance trips (like I did this year in May with the same technician), they would treat a repeat customer better, but it is too much to ask. I get treated better (and thanked) by the customer care people at Sub-Zero corporate every time. read more

SUPER 5. If I could give the technician 10, I would. Emmet is the first of three technicians in the last 6 years who explained in detail the origin of the problem and how to solve it. Professional. Efficient. Clear communicator. Didactic. Give him a raise!!! read more

our service technician did an outstanding job. He made sure that our dishwasher was fixed correctly and put back into place We could not be happier. Really appreciate his help. read more

The scheduling of the repair was easy. Starting the day before the appointment, I received a time window and confirmation, followed the day of the appointment by status updates on the ETA. My tech, Gabe, was professional, capable, and very friendly. A very good experience. read more

Box Appliance has been servicing my SubZero since I purchased in 2012. I simply would not look elsewhere for service. Highly recommend.

the technician was awesome. And took care of what was needed. the team kept me posted on arrival times, etc.

John was courteous and professional. He wore shoe covers and inspected my refrigerator checking it thoroughly. Gave me useful tips on how to quickly check for any issues. I am very happy with his service. read more

As always Box Appliance did an excellent job. From my initial call to them to their reminders of my service date and time. The technician Johnny was very professional and answered any questions and explained each issue. He was polite and engaging and a great asset to the company. I have used Box Appliance numerous times and would highly recommend them. read more

Rommel with Box Appliance just left my house after a service call that took less than an hour for my Sub Zero Refrigerator. It was by far the best service call I've ever had for anything home related in 40 years of owning homes. With younger generations not getting into trade work it is more important than ever to vet the company you call to come out and work on your home and or appliances! Box and Rommel are a sure thing! read more

Our ice maker stopped working so we called for help. They came right away and efficiently restored functioning. This is the second time we've asked them to come and address issues with our appliances. These are top flight service technician. read more

Johnny the Technician was great helpful and thorough. Very happy with service would use them again next year

Matthew at Box Appliance as always provides 5 star customer service. Will use Box Appliance again when needed.

Box Appliance is terrific. Technician, Emmett, was professional, thorough, and personal. Office keeps you up to date regarding appointment day and time of repair person arrival. read more

Very quick repair service. Was easy to schedule and I was given live updates to the arrival time. Technician was courteous and quick.

Very much recommend Box Appliance for repairs. Scheduling an appointment was seamless and I was updated promptly about when my technician, Vic, would be arriving. Vic is extremely friendly and professional. He addressed all of my issues and was very clear in his explanations. Best of all, he is a very nice person that was kind to my overly curious pup! read more

We were lucky to have Vic fixing our appliances. We just moved in to the new house for a week and the wolf microwave start function did not work and the vent downdraft were stuck. Wolf support was very helpful and coordinated with Box appliances to send someone out to do diagnostic. Vic was very knowledgeable but what I appreciate most was his kindness and humor. He assured me that he would get it working properly. He ordered parts and came back a week later and fixed the 2 appliances. I don't care for high end appliances that cost a lot to repair but both companies Wolf and Box Appliances service were excellent. Thank you Vic for your service. read more

Rommel was an excellent service technician! He solved the issue we had and gave us a lot of tips and tricks for all our appliances. It was a fun appointment. read more

I have used Box Appliance to service my appliances for years and have always been happy with the service. Elvis was the technician today was very polite and let me know that my 22 year old Subzero is still going fine! Showed me something that could be replaced but was more cosmetic and since I was going to replace the fridge in next year or so he said no need to replace it. Never get a hard sell from this company which is much appreciated. read more

Giving one star just because it doesn't let me submit with 0 star and doesn't have negative stars! I've had one of the worst customer service experiences with them, looks like stealing money rather than actual service. My stove started to beep randomly continuously once while. A technician came by, promised to fix the stove, by ordering two expensive parts, saying that for sure one of them would fix the problem (he said the cheap one would but let's order both just in case), said he'll be back with the parts in 3-4 days to fix it. He even said that I won't be charged if neither of those parts fixes the problem, and he'll try the cheaper part first to see if it solves the problem by itself, and if it doesn't work, then instead he'd try the more expensive part. And I'd only pay for the part that fixes the problem, and I get my deposit ($661) back if the issue is not fixed. Because of the extra part he ordered, my despot was also higher. Fast forward, one month has passed by, I kept calling them multiple times a week, sometimes multiple times a day. I have been requesting the order cancellation and refund of my despot for two weeks now, still waiting for "someone to get back to me". I managed to talk to the technical manager and someone from their "customer service" once, they both promised separately to follow up, but still no follow-up from them either... and they still have my deposit. I have zero trust in this company, their knowledge, their work, their ethics, their customer service, ... read more

We have a Subzero refrigerator that is under warranty. A couple days ago the ref rye igerator fan was making grating sound. Called for warranty service. Set up appointment and requested advice on what to do while waiting three days for technician. Was told to mot worry and wait for technician. After a couple of days the fan noise ceased. Technician Melanie arrived and imediately saw a vacumn pack frozen food bag was up under the back of the refrigerator. She said that the plastic bag was probably hitting the fan. We put bag back in and heard the grating sound. Problem solved in under five minutes. She also showed us a similar location in the freezer that this could happen. I have to say this was a very good experience for us Melanie was great. read more

This is a review of their customer services not the actual repair since I did not end up doing the repair yet. I called 1st thing in the morning 8am, and I immediately got hold of Niki, and she was super helpful to set up an appointment in late afternoon on the same date for my Wolf microwave oven diagnostics/repair. She patiently explained how the charges would be, and the fact about preordering parts anyway and if the repair ending up not needing the parts those parts would not be billed. She also replied in email super quickly as well, and we got SMS updates. Later on the same date before actual appointment time slot we canceled the appointment since we might just replace the oven instead of repairing. I was in meeting so I sent an email to notify her, and she canceled my appointment quickly as well. I have never worked with any appliance repair vendors with such superb customer experiences. Shortout to Jenny as well! If I end up asking Box Appliance for repairs, I will post a follow-up review! read more

Rommel came within 20 min of the start of a 3 hour window, and quickly diagnosed the problem with the Subzero ref. Suggested fixes, and what may be needed soon. He was very personable, good at his work and efficient. Thanks Box. read more

Gabe the technician was great. Very knowledgeable, respectful, and friendly. He provided helpful advice on using these new appliances and their features as well. read more

Once contacted, Box Appliances followed up within a couple of hours. A diagnostic appointment was made and the confirmation process and subsequent appointment went smoothly. The technician, Gabe, arrived on time and was incredibly efficient. He was also highly knowledgeable about our Wolfe stove. The problem was that the oven wasn't heating. He knew immediately what was wrong and, fortunately, had the needed replacement part with him. Overall if you have an appliance that needs to be fixing, I would definitely refer this company. read more

Super professional service and the technician was able to fix some issues with our aging (almost 20 year old) Wolf range.

Melanie and Walter, the technicians who serviced my Wolf induction range, were very professional. They listened to my concerns and addressed them. Niki, my customer service representative, was also awesome. Niki kept me informed about the status of my repair request from our first phone call, through ordering/receiving the part, and scheduling my appointment. I highly recommend Box Appliance. read more

William has come to our house twice to service a Wolf oven. He's fantastic. He spends the time assessing exactly what's wrong, does meticulous work, knows a lot about the appliances, and takes the extra step to make sure the customer is happy with the work. He's a true professional, very personable and friendly, and seems to really enjoy what he's doing. His partner-in-training Abraham is also outstanding -- friendly and attentive to detail. Scheduling with Box is easy and I like how you are kept abreast of who's coming to your house, exactly when they'll arrive, etc. read more

I would like to commend the professionalism of Rommel and Abraham. They came in as scheduled and in time. They replaced the crooked or offset freezer door and I am very satisfied with the work (subject to further observation). Their team even cleaned the outer surfaces of the fridge doors and left the work area clean. Thank you! read more

Jonny was great. He did a comprehensive job cleaning our Sub Zero refrigerator. He also provided valuable advice on how to maintain our appliance going forward. read more

I was very pleased with my entire experience with Box. From my first call to request service of my Wolf oven, their communications and follow-through were excellent: they called back when they said they would and scheduled an appointment quickly. The text-based status updates on the day of service were helpful, and the technician arrived well within the schedule window. Marvin was courteous and professional, and he performed the repair quickly and efficiently. read more