Urban Outfitters is one of my favorite stores in the Brea Mall. This location is not as large as…read moreother UOs, but its facilities are well-organized. I like that they have different kinds of merchandise besides clothing & apparel; they also have accessories, home goods, beauty products, and vintage items, etc. Other Urban Outfitters locations may have more selections, and the merchandise may not be out of stock as often. Their prices are not cheap because they focus on a premium pricing model, but some of their designs are unique and attractive.

We went into the store unexpectedly but enjoyed our shopping experience. The employees were kind…read moreand friendly. Very helpful. Haven't been in awhile and will return for the same attention soon

First time visiting the store and had an amazing experience, went and looking for some socks, and…read moreDrew was able to find me a similar pair than what I was looking for since they were out of stock in the ones I was looking for, and Kyle was such a patient cashier and had great customer service looked everywhere for a specific air freshener that I was looking for He even helped me find other products similar to what I was purchasing Kyle went above and beyond I will definitely be returning thanks to their great customer service.

I was at Zumiez today and genuinely some of the worst customer service I've experienced. A teenage…read moreemployee greeted me while folding clothes, and I said hi back. Apparently he didn't hear me, because literally seconds later he started complaining to his coworker about how "rude" customers never say hello. Meanwhile, they were loudly talking shit about customers throughout the store where everyone could hear them. By the time I left, I made a point of saying "have a good one" loud and clear, and they were still going on about rude customers who don't respond. Maybe if you're going to complain about your customers, don't do it within earshot of the entire store. It made for a pretty uncomfortable shopping experience.

Good selection of shoes, clothes and accessories. Quality items. Helpful staff. Well lit area. Lots…read moreto choose from. Located inside the Mall.

All of the shoes here are unisex, and they have lots of new styles now for running and hiking. Sign…read moreup for their rewards and get 15% off your purchase, plus a $5 reward after spending $100, which is easy to do in this store. And you don't need to be a skater to shop for clothes here either. They have some very cute shirts that I had to try on. It's a small store, but plenty to look at.

Very clean and inviting store with a huge selection of both Men's and Women's attire!…read more The service was great, very attentive and helpful! Sales are always going on so it's a Fantastic value for all shoppers

I had a well-worn pair of business-casual pants I recently accidentally ripped. I came here since…read morethe original pair were purchased at Banana and I liked them enough that I wanted to get something similar. Despite being at an outlet plaza and having signs proclaiming "50% OFF!" I didn't think the prices were much better than a "regular" Banana Republic store, even with the discount. The men's section, like all Banana Republic stores, is much smaller than the women's area. They have a large selection of shirts but not a great variety of pants. But I quickly found a pair which were almost exactly like the ones I had. And in my size! Yay! The woman at the register was pleasant and checked me out quickly. I was in and out of there in less than 10 minutes. Double Yay!

Hot place with hot clothes, high quality basics, one of my favorite places at the spectrum. You…read morewill always find something cute in here.

My daughter and I stopped in last weekend for the first time. Cute clothing and we did end up…read moremaking a purchase. When I went to pay, I was asked if I had a email address with them. When I said I didn't, the woman helping us said I needed to put my email address in. I nicely said I didn't want to add my email and if I could print a receipt. I was then told that they -had to- collect an email for us to make the purchase and that it wouldn't be a lot of emails (I knew that was a lie). Sure, we could have just walked away but after being in the store awhile, trying things on and waiting in line, I gave it so we could make our purchase. Since later day Sunday; I have received 5 promotional emails from them. I will be unsubscribing but be warned, if you don't want daily emails from them, you can't make a purchase...

Again, I was reminded why this is one of my favorite stores to shop at! I realized that I've never…read morehad a bad experience here. I've been shopping at this location for years, and it has never disappointed me. It's my go-to store for all of my workout apparel. Today, I came in expecting what I thought would be a difficult exchange, but the process was quick, easy, and completely stress-free. Carla, the manager, and Cameron, the cashier, were absolutely amazing. They were friendly, professional, and truly went above and beyond to provide outstanding customer service. I really appreciate exceptional customer service when I receive it, and this team delivered exactly that. Other retailers especially Nike, where I've unfortunately experienced rude staff and poor service could definitely take notes on how a store should be run and what keeps customers coming back. Thank you, Under Armour Orange, for another fantastic experience. I'll definitely continue shopping here!

Customer service was great as always. Clothing selection is marvelous! Great sale for the holidays…read more It's worth spending money in great products.

The sweet manger there helped me find a size she went on back n told me there was none my size but…read morehelped shipped it to me in my size.

We saw a cute little long sleeve sleep romper online and I decided to check it out. There was one…read moreleft in the store. I guess it's a seasonal item. It was the right size but according to reviews the item runs small. I asked if it was the wrong size, they said no problem. The employee put a notation on the receipt in case I had problems with the return since the item had no tags. I was happy with the purchase.

This review is specifically regarding Emily, the Associate Manager at the Miniso location in…read moreUniversity Town Center. I was genuinely looking forward to redeeming my $25 birthday reward this evening. I spent about 30 minutes shopping in the store (and only in hindsight realized that no one acknowledged or greeted me, which unfortunately tracks given the management experience I later encountered). When I was ready to check out, I asked a sales associate if I could combine a blind box ($17.99) and a blind bag ($7.99) to apply my $25 birthday reward and pay any remaining balance if needed. The associate was kind and helpful, saying "it can't hurt to try," and proceeded to scan both items. We quickly noticed that the system automatically applied the reward to the lower-priced item ($7.99), leaving the $17.99 blind box as the remaining charge. I completely understood what had happened. At that point, I politely asked if the transaction could be canceled so I could redeem my birthday reward properly in a new transaction. That's when the situation took a sharp turn. The associate called over the manager, Emily, who informed me that: 1. the transaction could not be canceled, 2. my birthday reward had already been redeemed and could not be reversed 3. I would need to pay for the item or else her "entire sales calculations would be ruined for the day and the register won't be useable." Emily stated that the POS screen would remain "stuck" showing an amount owed until I paid. I explained that I was not taking either item and was not comfortable being forced into paying full price for what should have been a free birthday reward, especially when the issue stemmed from the system and internal process, not from anything I did. Emily then suggested that I purchase the item at full price and "try" to return it later. When I asked whether the item would even be returnable, she admitted she didn't know and said it would be "taking a chance." She later contradicted herself by stating that the blind box wasn't eligible for the birthday reward at all (I almost laughed at this point haha) yet I was still expected to pay for it because it had scanned incorrectly. At one point, she asked me to remain there while she contacted her District Manager because, according to her, the sales in the system were now "ruined." I calmly explained that I wasn't trying to be difficult or rude, but a POS error or lack of training should not become the customer's responsibility. I ultimately left the store with nothing except a birthday reward that was marked as redeemed, despite me never receiving or taking any item. To the District Manager of this location, if you're reading this: there is a clear disconnect here. The situation highlighted a lack of customer service, inadequate POS (point-of-sale) knowledge, and uncertainty around basic return and reward policies. At the end of the interaction, I was even willing to simply redeem the lower-value $7.99 item just to move on, but I was told I still needed to pay for the higher-priced item in order to receive anything for free. Emily showed no concern, warmth, or flexibility throughout the interaction. It was a truly bizarre and frustrating experience. I sincerely hope Miniso's customer service team can reverse the birthday reward redemption, as it was never actually redeemed or taken home, only "marked as such" due to poor handling of the situation. Unfortunately, Emily's dismissive attitude, lack of system knowledge, and complete absence of customer care turned what should have been a simple birthday reward redemption into a frustrating and unnecessary experience.

They have an odd return policy. I purchased an item on the self-checkout kiosk that I ended up…read moreneeding to return. The receipt says the return needs to be made within 7 days. I went into the store to return a bag and they said I can't because I used my points ($1 lol). So because I used my points, it makes it a final sale and can't return. I explained to the two employees helping me that it doesn't say anything about final sale before purchasing. The employee then gets my receipt and says "it says here that no promotional items can be returned" I asked if they could have a sign on the kiosk to let people know, since they only state it on the receipt AFTER you purchase, which... at that point it's too late (which I assume is on purpose) The guy working said "I mean... I could put a sign but my boss will take it down anyway." He also said "you can contact customer service if you want your dollar back that bad." I explained it's not about the dollar, but not having a clear policy. Im sure it's not the employees fault, but regardless, the policy is odd, not stated before purchasing, and no help afterwards. So if you think you'll be returning something, don't use your points (which at that point... why even have a rewards point system? lol) Anyway, I just said thanks and left with the bag. The store overall is fine, and they have cute things which is why I gave it two .