Brought my wife's Q50 into Clutch Automotive for an oil change and tire rotation, and the whole…read moreexperience was smooth from start to finish. The customer service was great, they were very attentive, kept everything straightforward, and made sure we were taken care of without trying to push any unnecessary services. Pricing was fair, and you can tell they take pride in their work. Definitely a shop I'd trust again for routine maintenance.

I didn't know exactly what was going on with my car. I had an oil change at another shop but my car…read morewas making a noise I wasn't comfortable with. I took it to Clutch Automotive based on recommendations I read on Nextdoor. I was able to get an appointment right away even though the shop was busy. Paul greeted me, went out with me to check out my car. While speaking to him I told him I hadn't found a mechanic yet and the places I had been were expensive. He told me in full transparency that they are not the cheapest shop but are competitive with the dealerships. Long story short it wasn't an oil issue. They replaced my alternator, belt and idler pulley for $1500. Parts were marked up a little but I paid $800 in labor, $167 of which was to remove/install the belt and idler pulley. They already had it opened up to replace the alternator and had to pull the belt off anyway so I'm not sure why there was an additional charge in labor for that. Keep in mind that they have to remove the wheel, the wheel liner, etc. because it's not an easy alternator to get to. They were very personable, professional and easy to work with. The guys seemed to care that they did a good job. My car came back to me as clean as it was when I dropped it off. The alternator they installed wasn't testing as well as they liked, so they installed a better alternator for no more money. They offered to send a car to pick me up when my wife wasn't available to drop me off. My car isn't making the noise anymore and I am very happy about that. I wanted someone who knew what they were doing, saved maybe $400 from a dealership price, and now have a 3 year/36k mile warranty on parts and labor on my alternator should I need it. A+ on professionalism and customer service. B- on price based on labor charges.

What AMAZING customer service. I did not see her name on my receipt but Mr. Torres should be very…read moreproud of the service provided at the up front desk. She called and handled my car needs very well. I feel bad that I didn't catch her name at the start of our conversations but these type calls come in very fast with information :) I needed my daughters AC repaired and this special lady went out of her way to help us get the best deal from suppliers. I mean top notch service that I didn't expect anyone could provide, she has! I will go through Pep boys for all my families used car needs. I know I can depend on their service provided and the ladies to take special care of me. Thanks again! Em Kobayashi

Had my 2018 Jeep wrangler tubicon there for an end alignment on 08-20-2026. Was told it does not…read moreneed a toe in as part of the alignment process, on line info shows it does need a toe in as part of the alignment process, also asked several times about estimates for new shocks, inspection report said shocks are fine, two other repair shops indicated shocks are shot, ???????????

They did a great job, I went to get 4 new tires and alignment. They were fast and the price was…read morereasonable.

I needed to get my battery changed because autozone was scared to changed it because they didn't…read morewant to break the thing that connected to the battery because of the corrosion on it...understandable so went to see what this place was about because it's literally right across from were I live....pulled up and a short guy greeted me and I told him what was going on...told him to come see what I was talking about because he looked confused...when I pulled the hood up and he saw what I was talking about he dead ass said nope we can't do it...not giving me a valid reason of why he just walks away.... There is a saying it's not what you say its how you say it.. In my head I'm like but...how are you a mechanic shop and you do tires brakes oil changes and I'm sure you put in batteries....and you straight out tell me no we can't do it and walk away....I politely shut my hood closed and left Not time or money really wasted.... Didn't stay long enought to take pics

Where do I begin, Cinco Tire and Automotive is amazing for so many reasons I couldn't list them in…read morethis review but I would like to share my initial experience. Outlining the knowledge and experience this shop processes. First and foremost the customer service I receive from Tony and the entire staff at Cinco Tire and Automotive each time I return is exemplary. My first experience with this shop started from word of mouth by an automotive technician who mentioned rates and services performed at Cinco Tire on many occasions to me at my job. Eventually I reached out to them for help and they were right there for me. I originally thought I had a stuck thermostat but they quickly discovered my problem. Not only was Tony able to work a fantastic price, but I could sense he really cared about my circumstances; going above and beyond with service and leading me the right way on repairing my 2012 Jeep Grand Cherokee, which unknown to me at the time had a blown head gasket due to a manufacture defect in the casting of my engine block which had broken away from one of the through bolts holding the driver-side portion of my head gasket. Through intensive diagnostics and experienced technicians they found the flaw in a very short time and rushed for my parts and Tony even planed a rental car for me and my daughters school function. They also had my vehicle towed to specialists on a flatbed truck that could correct the bolt issue by means of a coil insert to the faulty casting. After the completion of this in depth repair Tony recommended I file a claim with Chrysler I did have a current extended warranty and eventually had Jeep Chrysler reimburse me for all charges and fees But it doesn't stop there, this shop is a FULL service shop with skilled techs that perform everything I could ask for including regular maintenance like a synthetic oil change .I feel rest assured it's performed correctly and they beat anyone's price in Katy, TX and always honor coupons by Goodyear and their own as well. Cinco Tire and Automotive has made a believer out of me that not all garages are alike. And I will remain a loyal customer for life with Cinco Tire and Automotive.

I should have written about this service facility sometime ago since it is my go to place for…read moreautomobile repairs. These folks are incredibly efficient. They're very service and customer oriented they are extremely competent all of which adds to enormous value to maintaining your vehicle. I would highly recommend having your vehicle serviced here.

Welp, I hate this happened to me. On Friday, I brought my…read morecar in for repairs after confirming with Freddy that it would be ok. I left work early, took an Uber to the mall to kill 5 hrs for the repair. They never called me to say there was a problem. I returned before closing thinking the repair was done. They did nothing. I am appalled by this as I have been going to them for years. Chandler, and Steven were absolutely horrible. Freddy left so that he did not have to explain what happened. I don't know who the Karen was just staring at me while I was trying to process that no one called me knowing that I was waiting. SMH. Legal actions are next.

needed a new battery that had to be special ordered and while changing the battery all of my…read moresensors had to be reset. work was done in a timely manner, and all of my fluids were top off at no additional cost

Good service, good actitud, respectful…read more They always try to help, you need is to be patient as they have many requests. Just need to talk with them to know what date/time works better, specifically if you need services beyond the regular oil change

Excellent service. Very responsible. Great pricing…read more At first I didn't really trust this place but after researching and seeing they have been there for over 30years. I tested them out with something small but I couldn't do it myself. They not just tell fix the problem but they told me a cheaper solution (who does that?) After a few more time of fix my car. My family only goes to them now. They never try to up sell and do what is necessary. They stand behind their work with 30day warranty.

I normally do my own maintenance but I was getting ready to take a long roadtrip so I wanted to…read moremake sure my truck was tiptop. Brough her in to get an alignment, tire rotation and oil change. Staff was great, super friendly. Prices are fair and the work is great. Just an example of the care and service they provide: the wait for the shuttle was running a but long so the owner, Mr Steve took me to my office in his truck. I was fine to wait, but he insisted. Its easy to see why they are busy, they take great care of customers. Ill be bringing all my cars here from now on.

1) Called and scheduled an appointment for a diagnosis then made arrangements to get there plus…read morehave a ride pick me up. 2) upon arrival they said that they don't honor appts like a doctor's office sarcastically and that I'd have to drop the vehicle off from today (Thursday) through the entire weekend just for a diagnosis. What a waste of time, effort and absolutely rude/unprofessional. Don't waste your time and money here!

February 5th, 2026 My name is Mike Dodson. I am a retired…read moreOil & Gas Engineer and currently work as a Home Inspector. I have lived in the Katy area for over 25 years and, during that time, have had extensive experience with vehicle maintenance and repair through many automotive shops in the area. Like many customers, I was repeatedly promised quality workmanship and fair pricing, only to be disappointed by unpleasant experiences and unreliable service. That changed completely when I found Mr. Todd, Store Manager of Meineke Total Car Care in Katy, Texas. From the very first visit, Mr. Todd and his professional team of mechanics demonstrated a level of integrity, expertise, and customer care that is truly exceptional. Over the years, they have performed maintenance and repairs that have significantly prolonged the life of my vehicles -- a 2010 Nissan Altima with over 205,000 miles and a 2014 Buick Enclave with more than 167,500 miles. Their work has been consistently reliable, thorough, and performed with the highest standards of professionalism. What sets Mr. Todd and his team apart is their honesty and commitment to the customer. They take the time to clearly explain any vehicle issues, outline realistic options, and always recommend a reasonable and cost-effective approach. I have never felt pressured, misled, or uncertain about the work being done. Their service is dependable, transparent, and delivered with genuine respect. Without hesitation or reservation, I highly and confidently recommend Mr. Todd and Meineke Total Car Care to anyone seeking trustworthy automotive service. Their dedication, technical skill, and customer-first mindset make them a rare find in today's auto repair industry. Mr. Todd, Store Manager, can be reached at 281-394-1773 or 281-392-5445. Meineke Total Car Care - Store #490 1270 Rock Canyon Dr., Katy, TX 77450-3870 Sincerely, Mike Dodson

They were too slow, overpriced and rude. The vehicle was serviced properly, i expected more from…read moretheir staff. The repair job took too much time, and whenever i called to check the status of the repair because they had isssues with the bearings and what not.