Worst place I ever took my car to the staff here were very rude to me I went in for a oil change and they did so many other things to my car that I didn't ask for and they over charged me read more

4 month update... the noise coming from my car got worse .Thinking it was just a loose bolt when infact it was much worse. A Break Master employee told me the noise will go away over time and it didn't. I recently took it to a mechanic again and he found engine oil in the brake line. This caused my brakes to malfunction. I am Highly disappointed in this company that I trusted for years. Break Master needs to do better before someone gets hurt as a result of their careless working practices and quality control. read more

Called early in the morning , spoke to Omar as soon as I got off work he took my car in and did the job. Told me prices and assisted me throughout the time. Service was swift and professional. I will refer and return here if needed service! Thanks Guys!! read more

These guys are awesome! We purchased a used 2010 Outlander in 2017. The day we test drove the car it had a slight shake in the interior floor board. We went to Big Bear on the 24th of December. The conditions dried out the CV boot. The shaking was bad and a slight noise when we turned. Brakemasters really took care of us. Great price and guaranteed work on both CV axel and sway bars. The Outlander drives better and smoother then the day of the test drive. Thank you Brakemasters! read more

The guy working the front counter and answering the phones is the most rude person!! Came in for brake service, and he was rude while doing my intake and paperwork...I have been there before and have not had a problem before. Will never do business with them for any other service again, and have already told all my co-workers and family and friends not to give Brake Masters any business as their staff is extremely rude!! read more

My first time here was absolutely spectacular !!! Omar and Luis provided me phenomenal service and were extremely honest!!! I took my 09 Toyota Camry for a simple oil change and they had the technician Jose thoroughly inspect my car and explained to me everything that was needed to be done!!! They brought me into the shop and showed me all the worn parts that needed to be serviced or replaced!!! Their honesty and kindness won my business!!! They gave me an amazing price to get everything done and were on point with communicating with me letting me know that some work would take a bit longer then the time that I was giving which allowed me to accommodate my schedule according!!! I will always take my vehicles there!!!! read more

Today is my third trip to Brake Masters, Redlands location. I purchased a family SUV at auction back in October and today I finalized getting the car completely ready for the New Year. I am more than pleased with the cleanliness, detailed bids to take home and research before having any work done, family friendly environment, and superb customer service. Johnny C is the car guy for me! read more

Brake Masters - Auto Repair Near Me - Redlands, California

Brake masters has been incredibly helpful to me over the past month. I originally took my car in to get aligned, but have been taking it for some other issues and have been more than pleased. Omar has been incredibly helpful and explained everything going on and gave me reasonable prices for repair. I would highly recommend bringing your car in for any service needs! read more

This spot is trash, they need to learn how to do the job right before the over booked their schedule.

came in to get my drums replaced breaks replaced shoing replaced by Omar and his team. then later my alternator was acting up on top of that my pulley was cracked and getting a new one as well. didn't have money to put down which sucked.they have two different payment plans which is great cause they accepted me and now doing monthly payments . Omar hooked me up with the best discounts he can offer!! if you guys need something done give break masters a call in redlands they will show you love and so will his team. thank you again break masters!!! #1!!! read more

I have been going to this location pretty much since they opened. For years, they were the only place I'd take my car, which has now bloomed to 4 cars. I've noticed the last few years that it seems things have been going downhill. It's uncomfortable to talk to the employees and they seem more interested in being superior than in actual customer service. Here's the short version of what finally changed my mind about every going there again, warranty or not: A few days before Christmas I get a quote for $450 for issues with the back brakes and a leak. They don't have the parts and it's the end of the day, so I decide to take it back after Christmas. The company sends out a coupon via email for $100 off any $400 purchase, so I send my son in since it's his car. They guy says he won't take the coupon, because he interprets "prices vary by location" as meaning it doesn't cover brake services. Then gives him a different quote for a totally different problem with the front brakes. By then, I've already called the Riverside location to see if they'll take the coupon and can look at the car instead. They said the guy at Redlands is totally wrong and to bring it in. I called the guy back in Redlands and told him not to do any work, that I would pick the car up and take it to Riverside instead. Suddenly he has changed his mind and said that the coupon is valid for brake work, but he can't take it because the front brakes are under warranty, so the coupon is no longer valid. And now he's upset I want to pick up the car. Okay, so this guy as told me at this point: - There is a problem with the back brakes - There is no problem with anything but the rotors, but I can't take your coupon - There is a problem with both the pads and the rotors, so it's warranty work and I can't take your coupon When I arrive at the Riverside location with the car, turns out the Redlands guy has called ahead to bad mouth me to that location! Luckily, I had all the print outs of his quotes and the coupon. The Riverside location assured me the guy was nuts, did work on some of what he'd said and some things he'd missed for less than it would have cost for one of the other guy's "quotes." This answered an important question for me, though. Whether the change is due to stupidity, laziness, or sleaziness, this is no longer the place to take your car in Redlands. Don't get your warranty locked in with them. Go somewhere else. read more

Put the wrong breaks on our car. Had to get them done right at another place ego, attitude, lies.

Omar the manager gave me a call yesterday to inform me that if I was not happy with the alignment that he would refund my money. I went in today to get the refund and will take the truck to the Chevy dealer for an alignment this Friday .Omar was nice and polite and so was Johnny, I wish I had a better outcome with the work. I think they need to check into the technicians that are doing the work or maybe the machine if is off. Omar said they do multiple alignments a day and have no problems, but with mine something went wrong. read more

Omar laid out the problems of my car and fixed it as soon as possible. They were very quick and I am pleased with the service Definitely will recommend to my colleagues if they have any issues with their car read more

I have given up on coming to Brake Masters. They are shady in every location. I came to check my brakes here. They complain that I needed to do the brakes that day with them. This location also is trying to do shady stuff where I only need to replace the rear and they quote me to replace front too...After I left, my back wheels are making loud noise when I drive over 40 mph. I have lifetime brakes with them but will NEVER go to them ever again. So sad, they find ways to take advantage and once they cant get the business they do some shady stuff to my wheels....now I have to get the wheels checked...I know I can't prove anything....BAD business. So SAD. How can these guys live with themselves? read more

Great price for my breaks and shocks great service and very nice people their service was pardoned on I was in and out in record time and had a really great experience I recommend Brake Masters to all of my friends and anybody needing work done on their car read more

I highly recommend Brake Masters for all your car needs. Took my car in for an alignment their master mechanic did a through check on my car.My Car had a serious issue that needed immediate attention.Never being pushy! Omar whom front office customer service and Master mechanic throughly went over my cars needs. We addressed work needed. Omar quoted me a price and my car was serviced same day. I would like to acknowledge Jesus also a master mechanic answered any questions took my car out on the toad read more

Wonderful attention to the community and those who are need. Excellent job to Lois(I hope I spelled his name correctly) and his dedication/commitment to customer service. They went out of thier way to help a family in need. Not only did they not charge to help change a flat tire, they didn't even accept any kind of thanks or monetary compromise for thier time. Whomever owns the shop, we as a family are happy and appreciative to hear your commitment to helping others. Rain or shine, you will be a bright blessing in our book. read more

Omar and jose were transparent and honest and thats all i can ask for. They Gave me the best quote over the phone and didn't try to up charge when i arrived for the work like other shops. Answered all my questions and turn around time on the job was one hour. I'll definitely be coming back to do my front brakes soon. read more

Gone here once for wheel alignment and once for brakes. Liked the service I received and the open communication/dialogue they provide with their customers. I'd recommend this place for brake job, wheel alignment, and other services that they provide. Omar and Luis helped me. I'll try to remember to provide update after 3-4 months. read more

The shop was clean. The service at the desk was good and they were very prompt. They were clear explaining what service needed to be done. Best of all the price didn't go up. They charged me what they quoted. Thanks read more

Great work done. Originally came to get an alignment done and to check my brakes. Turned out after a FREE check up on my brakes, they informed me I needed my brakes done as well. Did the job in about 3 hours. Only problems were that it's a bit on the $$$ side for this type of service and they didn't let me know when the car was finished til after I called them. Other than that, I'd come back only for my brakes. read more

Brake Masters - Auto Repair Near Me - Redlands, California

Omar was awesome! Honest like his shirt says! I'm coming back for all my brake needs.

UPDATED 11-1-17 Johnny ROCKS! I brought my truck in for our regular synthetic oil change. Thank God the staff at Brake Masters found that my OEM radiator was massively leaking around the seal and also water pump leaking. They took care of fixing the issues and in time for me to leave within a few hours. He also covered the water pump parts that had been warranted from 5 years ago when it was last replaced. We are incredibly grateful that Johnny was so kind to warrant the parts and reduced even more the already discounted the prices. 6-16-2016 I have been going this Brake Masters location since they opened and can say they have done a fab job of taking care of our family. Sam and Dennis were amazing people. If there were any problems with our cars, they were quick to help fix it right. There were a few occasions where I had some issues where they couldn't identify what was wrong. The staff must have spent 5 or more road tests without charging us to determine the problems were coming from different parts of the car. They have inspected our cars before going on long road trips without charging us. They spent an hour or so clearing up a windshield washer hose line and not charge us. When I offered to pay, they said they weren't too busy and to not worry about it. I don't know any other place that would have been so generous with their time. There were a few manager who rotated in a few years ago who needed some lessons in proper customer service etiquette. However, we knew that they meant well. Recently Kenny came on as their new manager. He is doing his best to clean up some of the ill spills that occurred in the past. We have been very pleased with all the services performed on our vehicles while on his watch. Their prices have remained very competitive and in fact overall less than most places in town. In fact, Kenny helped us with a situation where he didn't charge us labor to replace a part we had installed on our van while we were out of town. We will continue to come to Brake Masters knowing that they are taking good care of our cars. read more

I've trusted these guys for several years with my vehicles. They've done brakes, alignments, oil change and even replaced the rack and pinion on my truck. Always friendly, good work, and I've never felt ripped off. The manager Oscar will take good care of you. read more

Honestly, I'm extremely disappointed with their service. I went in to change my brakes and believed them when they said my brakes wouldn't make anymore noise after a while. 2 weeks later it still makes noise. I spent more money than i would have if i went to a lexus dealer on my car. I now have to pay $400 to fix what they broke, at the lexus. I didn't care if i found a good local place to change my brakes even if i would actually spend way more money than if I went to lexus in the first place, I prefer helping local businesses, but they completely jipped me. It's so just unfortunate. I highly don't recommend this place. read more

Would not recommend people to come here if they are looking for honest services. Gave me an inaccurate quote over the phone and priced it above what it is everywhere else because I am a female. read more

I have been coming here for several years and have always had perfect service. Last week my daughter brought her ford edge in a it had all sorts of problems and these guys here took very good care of her. Just wanted to say thanks. GREAT SERVICE read more

This place is Awesome! Jesus is really friendly and helpful. Will definitely be going back if I need any other repairs done. Prices are good . Wait time wasn't long either read more

I went to get my AC fixed there. I dropped it off at 1 and they were done by 3:30pm. The last place I took it to wanted to charge me a lot of money to replace my compressor but these guys gave me a great price and told me my compressor was fine it just needed maintenance. Omar was polite and honest. Thank you guys. I will be back. read more

Just left this this place with brand new brakes and rotors in all four corners. Omar was super helpful and very knowledgeable. I would recommend this place to all my friends and even my family. Reasonably priced they even honored coupons I found online after they gave me my estimate for repairs. If you guys are in the Redlands area in need of brakes check them out. read more

I was treated great. Everyone Acknowledged and welcomed me in. The service was fast and professional. Waiting area is fresh and stocked with refreshments. Plus the restroom was clean for being body shop! Johnny Cash helped me out! read more

The sales person there by the name of Luis was extremely helpful, kind and took the time to explain the necessary work that needed to be done on my vehicle. I had gone in to get my back brakes done, and he immediately assured me that they'd complete the repair in a timely manner. At the completion of the job performed,Luis was honest in telling me that even though the brakes were bad, and he showed me what they looked like, there was no need to resurface or change the rotors; which would have been very costly. Thanks to Luis and the mechanics I was out in a timely manner with minor damage to my wallet :-) read more

Along with many other reviewers, I'd have to say that I will be ending my long time relationship with Brake Masters as well. I got told I need to replace parts when in truth I didn't. The fact that they even attempted to take me for more money makes me angry. I understand people want to make money, but bilking your customers out of hard earned cash isn't the way to go about it. Integrity should be paramount and apparently it isn't here. read more

Great customer service! Dealt with Oscar, manager, who was very professional and knowledgable. I had my front and back brakes on my Chevy Avalanche done, and I was very impressed. Will definantly be back for other services. Highly recommend. In fact I drive from Riverside because I know I will be taken care of (instead of being treated adly at the Riverside location) read more

I spoke to Jesus to set an appointment and was immediately pleased with the hospitality he displayed. He gave me a few courtesy calls while my car was in the shop getting fixed for brake pads, and he didn't pull any punches- but never once did I feel he was stringing me along and telling me to pay more than was necessary. He could tell I didn't like to hear the price and did everything he could to lower it. I would recommend this place to anyone and I would be back. read more

Never going back to this place! They were very very very rude to me when i took my car back in to get FIXED when they didnt do the right thing the first time! I would never send a family member or a friend to this place!! NO WAY!!! read more

My brakes were grinding badly yesterday, so I took my Jeep in to get fixed up. Oscar and Alex were great! The work needed was a lot more than I had anticipated (cracked drum) and I had no idea how I was going to pay. They helped me get set up with a payment plan, and did whatever they could to help lower the cost. I was there for quite a few hours while the Jeep was being worked on, and the guys kept me pretty entertained. Oscar even lent me his phone charger because my phone was dying and he knew I was worried about my kids (new schools in a new place). I ended up getting a call about a family emergency, and the guys told me to just go, and we'd finish the paperwork later. They even called me today to check that we were okay! They were very sweet, and did great work on my car. I'll be hitting them up for my future car repairs, for sure! read more

Redlands location - Don't go here especially if you are a female. Red Flag - I was told my Honda needed front pads, back brakes. rotors were bad and extra work (bushings) to the tune of $800+ !!! I picked up my car and took it to Reid's in Redlands and they checked both brakes, bushings, etc. It needed a bit of work on front brakes only for $315. Beware !!! read more

Please please please! take your hard earned money some where else because you will just be throwing it away. I took my truck here And trusted that they were telling me the the truth but I was just getting set up to be taken advantage of in the long run, I suppose that's what they do to keep you coming back.I spent $800+ on what I was told was wrong, to fix my breaks and still had the same problem after the work was done after wanting another $300+ I had enough and took it else where and got it fixed how it should have been done in the first place for $500 less or $800 if I would have spent the additional $300. So this is just a warning to all my fellow hard working people out there brake master is only selling lies and lifetime lies not brakes. read more