Brake pads and oil changes. Sure but . Anything else is a total ripoff. Obvious commissions are being made

Thank you Mark,Tim,John and Dan who did a complete brake job and shocks on my 03 GMC 4X4 .They took the time to set up my new Rancho shocks and replaced even my front rotors. My truck stops on a dime even towing 7,000 lbs. and the ride is fantastic, they even changed a burned brake light at no charge that went out while flushing the old brake fluid out. Service was fast even with being a man short on a busy day as they know what there doing and don't goof around. My experience there was a very good one. Jeff read more

Adam and crew were fantastic to work with. I had gotten my front brakes and rotors completely replaced at Brake Masters off Fairway in Roseville and after 800 miles of squeaking and issues with my car I finally decided to ask if they could help me out. Called and got an appointment on a desired date and time a few days after my phone call, but offered next day availability that I unfortunately couldn't make. Once I dropped off my car, they called me about 30 minutes later letting me know the issues and to work on my car...no extra fees or any charge. From what I understood they had to re-do the work that was done and Adam offered to upgrade my brake pads which I gladly accepted after all those miles put on my car with imperfect work done by Fairway BM. It took a reasonable amount of time, but Starbucks & Trader Joe's are just across the street, so I spent my time there! Honestly, when I got my 2006 Toyota Camry back it felt so amazing! No more squeaking or squealing as I stop at a light or on the freeway, just the way it should have been the first time it was done. I have learned my lesson and seriously will not take it anywhere else for brake or rotor repair other than this location! read more

First time to this location and the first impression has been far more then expected. Martin has been so thorough from the check in process all the way to delivering your keys at the end. Awesome service, Customer comes first with brake masters. Will def come back for future problems. read more

Brake Masters - Customer entrance - Auto Repair Near Me - Roseville, California

Edward and the rest of the staff are awesome, came in an hour before closing to get an oil change, and they were so welcoming and took my car in! Awesome service! Would highly recommend and will be definitely will be coming back for my other car too. Thanks guys read more

This was by far the best customer service I've received in a LONG time. I went to the O'Reily shop to try to find a solution to my battery dying. They suggested taking next store to Brake Master. Even though it was 15min after hours, Mike went out of his way to help find a quick solution. My car is finally working and I don't have to worry about being stranded. Seriously, I will come back to this location for all future needs. Old school way of treating customers right! Cannot say enough good things!! read more

Nick was really nice to work with. Friendly and very helpful. He took his time to explain what they would do and what the cost would be. I was very pleased. I'll go again. read more

Excellent excellent service. I really recommend this place. They saved me as much as money as they could. I will come back to this place to get serviced. Thankyou read more

This is the first review I've ever written on Yelp. In today's world of reviews... you would think companies would make the simple investment in making sure your employees at least understand the concept of customer service. I walked in (no acknowledgement) with the simple desire to get a break inspection. I was told 20 minutes until they got it into the service bay, another 20 minutes for the inspection. Great I'll be back in an hour! I come back in an hour...no customers in the waiting room and only one shop bay filled. Three guys standing in the waiting room doing nothing. I ask what's the verdict? Oh we haven't got to it yet! And the "manager" dismissively says " hey your next" don't bother I'm out. Horrible place...don't waste your time to give a business who treats customers like this Your Money! read more

Took my jetta into the shop this afternoon. I Needed front brakes done. Low did an awesome job of getting my vehicle in and out within a timely manner. The service was wonderful. Low was even able to fit the cost into my budget. I will diffently be a returning customer. Thank you guys. :-) read more

They did a great job taking care of my brakes. Weren't too pushy to upsell anything and really just wanted to make sure they took care of me and my car. I will definitely be back and make sure that I recommend them to all of my friends and family. Thanks for taking such good care of me! read more

Long story short-I installed new front brakes on my truck. They made noise. I took them apart again, thought I maybe fixed the problem, and they still made noise. Basically drove me crazy. I stopped at brake masters for a free brake inspection. They got my truck on a lift within a half hour and diagnosed the problem. They let me know what they found and asked permission to fix it. Not only did they fix the front brakes but also discovered a problem with my brake caliper that would have caused me a major headache down the road. My brakes don't squeak anymore!!! So grateful for the staff at brake masters for their straight up approach, patience and honesty with my brake job. They were AMAZING! In all seriousness, I never do yelp reviews but this one was required. Such a great experience and outcome. If you have a brake issue let these guys take care of it for you. Save yourself the headache. The customer service was excellent. Big shout out to the crew at brake masters for fixing my front brakes! Thank you! read more

Went in today and had my brakes checked for free. I was sure there was an issue they'd find. Nope, they said the rotors and pads were in excellent shape. BTW I had them install them four years ago. No issues and no cost! Gotta love the honesty. That's hard to come by. Nicholas and team were great. I recommend them! read more

My brakes were making a horrible noise and car was not stopping correctly. It was July 3rd everywhere I called said we can't help till the following Monday I only had 200.00 cash and the prices I was getting from other places I could not afford. I called Brake Masters and Mike told me not to stress and come in and we will work it out. He was so very kind. After examining the car I need all the brakes done. He told me that they had a credit plan that could help me out In less than 5 minutes I was approved and they started on my car. My phone had died and Brian lent me his battery charger. They kept me in great conversation and were all so extremely friendly. I can not thank them enough and their customer service was beyond awesome. They do a lot more then Brakes and I now have a new mechanic that I can truly trust Thank you so very much! Lisa from Citrus Heights CA read more

These people were wonderful and treated us with great service. Justin did all he could to deliver as promised and on time. We had gone to another brake place who gave us wrong information and wanted to charge $150 more. When Justin found out our some was the victim of a a very violent crime recently on the news, he gave us a discount even though we forgot the coupon. With all we've been through this week, this car repair was a pleasant experience. Good job Brake Masters & Justin! read more

My wife and I moved to the Roseville area over a year ago and did not have any idea where to take our car for quality brake service. I contacted several brake specialist in the area and their quotes were very high compared to this Brake Master location. Dwayne and Brian worked with me to come up with the best solution for my vehicle. Very friendly and professional managers and highly trained service technicians. You can't go wrong selecting this shop to work on your car. They treat your car like it was their own. read more

Edward and Al went above and beyond for my mom. She had a loud noise when she reversed and they fixed it for her.

This place is a joke I paid to have my brakes done a week later they started making noises so I took it in they said it was fine another week now there louder and sound worse they told me they couldn't look at them today. I said a paid customer has to wait to get a service fixed he said yes. read more

Brian and Mike at Brake Masters are truly awesome. The helped my mom who is 80 with her air conditioning, not once did they try to sell her on something she did not need. They were so kind and caring, her AC works wonderful and she said they had their were so friendly and nice, made her feel very welcomed. I was so impressed I brought my car to them today for AC and brakes, they were phenominal, they customer service is top notch, they explain everything to you and stay in touch with you. I can honestly say we would both recommend them for all your service needs, this will be our new place for sure. Very trustworthy, honest and just really top notch service. read more

Great customer service upfront, same in the shop. Can't say anything better about my time here; quick and we'll priced. Good, hard working people. read more

Took in my wifes 07 honda pilot talked to nick . Got the royal flush , and rear brakes and rotors ! Get a call saying my radiator was cracked , so glad they caught it ! Had to put a new one in . I dropped off at 8 am they got all that done plus an alignment by 5:00pm great customer service from nick and great teamwork from they guys i. The shop !! I will going back today to service my truck ! read more

Brian was a rockstar got me in and out quick late on a Saturday afternoon. He Stayed late to get it done.

I've always trusted Brake Masters with my cars as they've seemed fair in their prices. I took my daughter's car there recently and had a great experience with Nick and his team there. Due to the impact of Covid-19, some parts are more difficult to acquire than others. In my case, we needed a special hose for the AC unit. Nick tried many different options to get one for use. He was successful and the overall bill was a little less than I expected. Great team over there! I will and do recommend giving them a shot to earn your business. read more

This place is amazing. I gave them a very short notice and then even changed my mind and had them take my car down and then put it back up again and they handled it with extreme professionalism and curtesy. They still had my car in and out of there in no time. Bradley was amazing and stayed friendly in situations that most people would snap in . I would definitely recommend this place. They are absolutely accommodating and did an excellent job on my brakes. 20 out of 10 stars for these guys. Thank you so much for the excellent work you did for me today on such short notice. read more

So my daughters front brakes were making noise so I took it in to Brake Masters in Roseville. I was ready for bad news. Chuck took the car and told me he would get back to me with an estimate after he checked it out. I was figuring about $200 considering my experience with brake shops. I told him I would approve it if it was around that amount. An hour later he called me back and said The brakes looked good and that a scratch in the rotor was making that sound, most likely from a rock or something. She still had 50% left on her brake pads. I was amazed! I gave him The green light to rip me off and Chuck choose not to. There were no other cars in the shop at the time. They needed the work. I picked up the car with no charge! I wish everyone was this honest and sincere. I will be back! Thank You Chuck! read more

Awesome Service! Honesty and quickness. Very Fair pricing as well! Highly Recommend! Went to another place and they wanted triple of the price and 4 times the time to work on it. Crazy! Bring your car by and let them give you an estimate and you will be blown away the difference in quality and price. read more

Larry was great!! He looked over the car we were buying for my daughter and all checked out and didn't charge us a thing! Such a great friendly, local, honesty place! Thanks!!! read more

JERKS!!! My wife took our Jeep in 2 weeks ago because there was a squeak coming from driver's side front wheel. They tell her they need to spot weld something on the caliper for $100 and fixed. Two days later, the sound is back! So she takes it back in & the manager rudely tells her, "some brakes just make noise," and refuses to look at the brakes! What?!! First, it was a weld that could have failed!! Second, we just paid you to fix a noise that is still there & you refuse to look?!! Never go here!! No wonder you don't need appointments!! I'm complaining to BBB and corporate!! read more

I read the reviews on here and was concerned. I was ready to question any service that they recommended. I told them that I needed my front brakes only replaced. They told me that they would "inspect" them and let me know what was required. My guns were loaded. To my surprise they called to tell me that my brakes were fine and did not need replacing. WOW!!! I felt silly not trusting them. What a pleasant surprise that was. Thank YOU!!! I would definately go back. read more

Rip off!!! I took my 2002 VW Passat in for an alignment, brake masters told me I needed all four wheels aligned? They wanted to charge me $189 for this service. I have never heard of a 4 wheel alignment so I took the car to Les Schwab for a second opinion. Turns out my car doesn't need an alignment at all!!! Don't trust these guys!!!!! read more

Unfortunately, I did not catch the mechanic's name... but he had a pony tail and worked on my car. He was so passionate about his work. "I think it's a radial pull, so I'm guna test it" and came back with a big smile when he was correct. Brian, I assume the owner, was pleasant on the phone as well as in person. I watched a lady tell him her car was squeaking when he said he didn't hear it. So he told her to get in and show her, and they drove off together so see if they could hear the issue. I was impressed. After 20 minutes of working on my car, they found out my tire had a defect and was still under warranty, they charged me nothing, and sent me back to where I got my tires. Great business and great customer service. read more

SOOOOOO IMPRESSED!! I am wary of trying new auto repair stores, but this one is definitely a keeper! They didn't try to upsell me ANYTHING, Nick at the front desk was friendly, helpful and honest. He helped me figure out what needed to be done and then found me the least expensive way to do it, telling me about coupons that I didn't even know about! These guys don't work on commission so they don't sell stuff you don't need. I've been telling everybody about them!! Highly recommend!!! read more

Been taking my cars in there for brake work, and my 09 Impala had some warranty brake work needed and they called me on my blend door actuator ( ventilation system) knocking.(Very obnoxious) The Chevy dealership told me over $1000, as it was 6 hours labor taking the dash apart. The Mechanic there had the drivers door open and the end of my dash off and went in with his tool and got it out and the new part in for a total of $288. Took him about 30 minutes. I'm thrilled. Mike and Brian you guys rock!! Thanks so much! read more

I stopped in around noon for an oil change and the very gregarious gentleman named Justin helped me. Thank you for being able to get me in the same day and also offering other times/days or convenience. The professionals over at this Brake masters made me feel welcome, I'll be returning for future services. Thank you all for doing a great job and quickly getting the services done. read more

They couldnt find the issues on my brakes. However the Assistant Manager Amilia went above and beyond to try and help me out. By advising me what to do on trying to get the car part from trash ass meineke and calling Roseville meineke to help. Amilia definitely deserved 10 stars read more

Service is bad, customer service is bad, location is bad... This place hits the trifeca of bad! Brought my son's car in for just an oil change and hours later - I call ask for an update they tell me they tried to reach me (they did not) to say they couldn't change the oil because of a plug in the oil drain....which I asked to show me and I was able to undo it myself....wasted hours here... read more

Horrible, informed they were busy and that I needed to leave my car for a couple hours. I told the guy I would shop in the area and he changed the couple hours to three (wait time and repair). Came back after three hours and they hadn't even touched my car. Cars that werent even here during my initial visit are in the racks and none of the cars that were here are here. Not good business practice when its suppose to be first come first serve. Never coming back! Note: Only needed an alignment...this is crap, so disappointed!!! Additional note the office guy heard me say my phone was dying so he let me use his charger...I'm a sap and thought that was nice thus the star. read more

If I could give zero stars I would, absolutely terrible I would never go here again or recommend to anyone. I had my rear brakes replaced and a few days later I noticed a popping and grinding coming from the rear brake. When I took it back to have them address the issue they were too busy to look at it and expected me to come back another time. So now I get to drive on faulty brakes and take more time off work for them to fix the faulty brake job. Save your car, time and money, go somewhere else. read more

I went in to get my oil changed, without an appointment, so the wait was long. After an hour, I asked them about my car and the customer service I received was so attentive I didn't mind waiting longer. They were so nice the whole time. I was happy by the time I left and I told them that next time I will make an appointment. I recommend you do the same. read more

Best place to take your car for the best prices and great customer care. I get all my automotive needs met here. They're not pushy and very reasonable with their prices. I would give them a hundred stars if I could. read more