Recently, I took my 2011 Jaguar XF here for an inspection. Was handled perfectly. I only needed diagnostic service, but the fee for the service was extremely reasonable. They took care of my car and were very helpful with any information I needed. Definitely take your car here! read more

Where do I start explaining this nightmare. I didn't have appointment and dropped it off at 1130, when I walked in I waited while Amelia (store manager) was talking about personal conversations, right off the bat it felt as if I didn't matter, at least 5 people sitting there without acknowledgment. As I explained my situation with my brakes making a noise and a oil change, Amelia who helped me said you are ok to wait after we diagnose the problem. I waited for 45 minutes until I realized it was going to be awhile and I get it, I didn't have a appointment so I accepted that. I took a uber to the mall to waste time. They finally call me around 2:45 and tell me the issues, needing new whole package with the back breaks. I accepted the work order, and they started on it I assume at that time. I arrive around 4:30 and see the car is up on the rack, Darius the store manager as he stated, went back to check on my car, I watched the mechanic that was working on it approach him and they went off to the side out of view. Darius comes back to say the car is done, but the parking brake is not working and suggested to come back in a few days. I told him I had to work, but he also suggested the parking break was like that when I came, he followed me out and I put on the parking brake and it went all the way up with no resistance. I looked at him and he realized he tried to the pass the car back to me like this. I told him to have some integrity and I am not unreasonable, just want my car back with the work done properly. I watched them test drive it twice and put it back on the rack several times trying to fix the parking break. Darius said he was a master mechanic and could fix it. But at 5:00 pm, he disapeared and left for the day and did not come back to tell me they were having issues. Brian the only real good guy who told me the truth that they were struggling with it. Its 6 oclock and they finish the car. When I got into it, the gear was in drive, the power of the car was on as if they were in a hurry to get off work. I paid my bill and drove about a half of mile unitl I heard a dragging noise, I get off the freeway and see they did not connect the undercarraige and it was completely hanging off. I drove back to the store to find they are closed of course, could not find the key drop anywhwere. So my girlfriend takes me to work and goes to drop off the key the next morning. I called the store to have Amelia answer, I explained what had happened, in a surprise who stated she worked there 11 years and never ever seen this. I told her to read yelp because your name is all over the place, she was obvious hired for this situation, lying, rude and defensive, basically clean up all the crappy work they do. She gaslights me, I told her to please attach the carriage please and would like a refund for the labor so I could another place to fix the parking brake. She responded to let me get my master mechanic on it, but at that point after Darius the master mechanice he claimed, I wanted no part of it, the trust was gone. She did not like that I called her out on if you read yelp to see all the reviews of things gone wrong at that store which contradict her poor excuse for the bad work done. Her tone because aggresive and nasty and said I can put all the old parts back on the car, I said sure, then she said it would take awhile and said have a good day sir and hung up on me. This is a horrible experience, and very dishonest people with no integrity or concious to do there jobs right. As I was in the waiting room, I saw several people vaping and unprofessinal. I would avoid this place at all costs, not honest people in any form. I now have to pay another mechanic to look over all the shotty work they have done to my car, the humming sound was still there when I brake. Be careful folks I think the Amelia who runs the place spends more time insulting and being rude to customers than making them feel like there trusted. I have seen this type of employee before, she is hired to gaslight, protect bad work and make you go into insantiy. A simple rear brake job and oil change turned into a real nightmare, they have no idea what they are doing The Brakemaster is not a master at anyting but take your money and sub par work. Its sad no one is very skilled anymore and is replaced with gasligithing people to try and make you feel as if its your fault. Brakemaster created the issue then trys to turn it around on the customer. They have no intergrity and hang around the shop as if its there clubhouse rather a place of buisness. Very scary if you ask me. Find a personal mechanic who does good work. At the end of the day, my car was worse off than I took it in, is that a good outcome? I get a text to call the store and the charming and unknowledgeable Amelia lets me know she ignored my request to not do anything but attach the undercarage she found the noise problem. I told her to please not do anything, so hung up again. Strait SNL skit. read more

I brought my 2017 Ford Explorer to Brake Masters on 2/21/26 for a free brake inspection. About an hour later, I was called by Amelia and told I did not in fact need brakes, but instead needed a $3,800 water pump replacement. I was told by Amelia that: * My coolant reserve tank was empty * They had done both a visual inspection and a pressure test * They would "top off" the reserve tank and send me home with a jug of coolant while I decided what to do When I picked up the car, I confirmed again with the front desk employee that a pressure test had been performed. I did not think at this time to check the reserve tank before I left the shop, as Amelia also assured me I could make my scheduled trip to San Francisco with this leaking water pump on 2/25.... Once home, I placed cardboard under the engine to catch any coolant leaks and prevent a mess in my garage, assuming the reserve was "topped off" and would be leaking overnight. The next morning: * Not a single drop of coolant on the cardboard * The reserve tank was completely bone dry If a pressure test had actually been done, coolant would have been added. If it had drained overnight, there would have been evidence of a leak. There was none. I added coolant myself and drove from Roseville to Elk Grove. The level dropped slightly -- expected since I filled it cold. I topped it off again and drove back to Roseville with no abnormal loss. Because this water pump was replaced two years ago, I took the vehicle back to the mechanic who performed that work in January 2024 and asked him to pressure test it. Results: * No leak * No evidence of a leak * Pressure held steady at 18 PSI for over 10 minutes I was also reminded of something basic but important: coolant does not evaporate. If the reserve tank is empty, either there is a leak -- or the system was drained. We confirmed three separate ways that there was no leak. That leaves only one explanation for why the reserve tank was empty when I picked up my car... After this experience, I read multiple similar reviews describing upselling and scare tactics at this location. Given that this year/model is known for water pump issues, it feels very clear they were counting on me not questioning a costly diagnosis, and attempting to scam me not just by flat out LYING, but by also DRAINING my reserve tank. Thankfully, my momma didn't raise no dumby and I went for a second opinion before pulling the trigger with this shop for an unnecessary $3800 repair that they very easily could have "done" and not actually done any work at all, and I would be none the wiser. I'm grateful I have a trustworthy mechanic who verified the truth. For anyone reading this -- especially women -- please get a second opinion before authorizing expensive repairs. For honesty and transparency, Jason at Kelley Automotive on Elder Creek in South Sac is where I will continue to take my car. read more

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I went to Brake Masters for a routine oil change this week, and what should have been a simple visit turned into a very concerning experience. After the service, I was told I needed multiple additional repairs: a coolant change, an alignment, and replacement of both front lower control arms due to "cracking." This immediately raised red flags. My last alignment was perfect, and I've driven less than 4,000 miles since then. While I understand my car is 10.5 years old, it only has 66,400 miles, so I decided to get a second opinion before agreeing to anything. At another shop, not only did they take photos, but they invited me into the service area to personally inspect my car. They clearly showed me that there were no issues with either of the front control arms. Concerned, I called Brake Masters to address the discrepancy. The person who identified herself as the manager, Michelle, insisted their diagnosis and photos were correct--even after I explained that I had personally seen my car and confirmed there was no problem. What made this even more troubling was that she claimed to be "looking at my photos" before I had even identified myself on the phone. That raises serious questions about their process and credibility. To make matters worse, the conversation ended with her hanging up on me, which is completely unprofessional and unacceptable. Based on this experience, I strongly question the integrity of their inspections and recommendations. I would advise others to always seek a second opinion before approving any major repairs here. And today I took the car to Subaru dealer to have the CVT oil drain and refill. They told me my car was in excellent condition. So now, not only I have one mechanic stating my car is ok but too from different companies. read more

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Less than 24 hours after spending over $1500 on new disc and rotors, my front brakes are smoking so bad, I fear my truck is going to catch on fire. I guess this is why I should have gone to the dealer. Oversell, all about 1 & 3 year services, how about just get it done correctly the first time. Super frustrated, I need to wait to get the job done a second time! read more

they stripped my oil pan bolt. its in so tight nothing can get it off. now it needs a new oil pan. whoever changed it last at this shop overtightened it and destroyed it read more

Disappointed! I have had work done at this location and I was really disappointed when I went in and asked to have the air check. The man behind the counter told me no. Because he would have to fill out a ticket. Then told me to go down the street. I have never had any business tell m÷ to go to another vendor. So I went to Les Swab. Yes they filled and repair with no charge. read more

Bait and switch ripoff. I called and asked for price on my specific vehicle. Was quoted $85. I asked about "extra charges" and was assured "less than $100 out the door. $115 and was told if I didn't pay I wouldn't get my keys back. RIPOFF read more

Whatever you do, don't get a free break inspection these people if you don't plan on giving them money. The kid that put my back right tire on, impact torqued the nuts on four of the rivets so tight, misthreaded them, that they broke off when we had to get them off at a different place. I was told by a competitor they did this on purpose because I didn't want to pay their overpriced quote. The tore back ole lady at the counter was talking trash on at least two different customers while I was there. The whole time I was thinking "wow those customers really must be bad". No it's just this location is 100% trash. It took them a half an hour to bring my car down after telling me the price. What finger?- the middle. read more

Came to get my oil changed. Got my oil changed and a new air filter for less than $60! Brian assisted me and he was super helpful and polite. Thank for the superior customer service Brian! I've gotten my oil changed here since 2020. Solid place and the people are knowledgeable and kind. read more

Brake Masters - Waiting for my oil change - Auto Repair Near Me - Roseville, California

Sat here for over 2 hrs and yet had to remind the guy behind the counter who was a bit rude. I'm never coming back

Lady up front is really bossy. She never called me back to have my brakes done even after I made an appointment. She shouldn't be the face of the building. I recommend OK Tire and Auto. read more

Oh, your brakes are fine but we found something else wrong! $1700 This has happened so many times . the last time they forgot to put a nut / bolt in and brake lights warnings going off on my dash as my teen is driving to school never coming here again this place has gone downhill. read more

Always friendly customer service and great quality work. These folks work really hard on completing the requested brake jobs on all our vehicles that we bring in. We have never had an issue. read more

Brake masters came through on my 02 Acura TL-S that needed a complete brake system re build and they had it done in less than a few hours. They are straight and too the point which I like and the new brakes are responsive with no squeaks at all. Great job! read more

Customer service is horrible. Very argumentative and 4 hours to see my car after they failed to fix the first time

This place is a waste of time. The last two appointments I made were at 10:00 am and now two times in a row I am here till closing time for a brake replacement. I am hoping a different Brake Masters will be a little more professional and do what they promised. They do good work when they finally get around to it. But you got to wait all day long. read more

We have been customers for many years and have always referred family and friends here, but recently the service has declined drastically. We brought my car in for oil change and tire rotation in 2/2024. When we picked up the car it was clear the tires were not rotated, even though our paperwork showed we requested the tires be rotated. Brake Masters would not confirm or deny if tires were rotated but said we could bring the car back in if we wanted. We were leaving for vacation and did not have time to bring the car back. We were frustrated but let it go. As loyal customers, we scheduled another oil change for today, 7/12/2024 at 10:30 am. We dropped the car at our scheduled appointment time and again requested an oil change and tire rotation in preparation for another road trip. At 1:30 pm we had not heard from Brake Masters. When we called we were told there were two cars in front of us and it would be another hour and a half. No explanation or apology was given. Really!? Why accept appointments if you aren't willing to prioritize the cars that are scheduled, or minimally communicate with your customers about delays? 4.5 hours for a scheduled oil change is unacceptable. We tried to overlook the declining customer service, poor communication, and dishonesty, but this was the last straw. We picked up my car without being serviced and will not be returning. read more

I called and spoke with Brian on 4/24 about getting a quote for front and rear brakes for my car. Brian stated that he would want to perform a brake inspection and I told him I had just had one and provided him with that information. He asked me a few more questions, I gave him the information and he said he would call me back with a quote. He never called back. So I called yesterday 5/5 and spoke with Amylya. Amylya stated that I would need to bring in my car for a brake inspection so she could quote properly and we made an appointment for 2:30 today. When I got to the location, there were three reps at the front desk - Brian, Amylya and another gentleman whose name I didn't catch. There was a customer being helped by Brian and Amylya was on her computer looking something up - without ever looking at me she said she would be with me in a few minutes. So I waited and when the customer Brian was helping left, I stated that I had an appt. Not one of the three asked me with who or for what - just kept on doing what they were doing. (Apparently there was some confusion about a Honda part that they all had to be involved with.) I did not say another word and just stood there waiting. The gentleman then asked what he could do for me and I told him I had an appt for a brake inspection. He wrote up a $0 estimate and I signed it. What I didn't notice (and never asked for) was a multipoint inspection. So after about 35 minutes of them having my car I noticed my hood was up and asked why my hood would be up for a brake inspection. I'm not a mechanic so wondered. This is when the BS began with Brian and Amylya. Brian went to get the estimate I had signed and when he brought it back he asked if that was my signature (in a very condescending manner) I said yes - he then showed me where it said Brake Inspection and written beneath it was the word multipoint - I don't know if that was on the original estimate or if he had added it when I asked the question about my hood being up. Brian then yelled at me "this is a contract - a CONTRACT!!" Someone may want to educate Brian - an estimate is NOT A CONTRACT. Amylya then yelled at me that looking at brake fluid is part of the inspection. I told Brian there was no need to be a condescending prick and told him to give me my car. Then they both got up in arms and both of them were yelling at me - Amylya said when I stated I had an appt that I had attitude- so I flipped them both off, went outside and waited for my car key. I went over to where my car was on the lift (stayed outside of the work area as my car was easy to see) and heard Brian tell a worker that had been near my car to not give me the key because I needed to sign something. I also heard Amelya tell someone to call Roseville PD (I wish they would have as they were clearly IN THE WRONG). So that took another 5 or so minutes. I went inside one last time, Brian handed me my key and said "Have a nice day" clearly sarcasm. I will NEVER go back to this horrible unfriendly establishment ever again and will tell everyone I know about the abhorrent customer service from Brian and Amylya. Also I would like the owner of the business to contact me. Brian did not ask me to sign anything at the end but my phone number is in your system. read more

Scam alert! My normal mechanic was booked out more than a month, so I figured I could go to a local shop just to get my breaks done. Fairly easy job on my F-150. Boy was I wrong! This shop is a scam. Not only did they want me to do over $3k in repairs, they then would not honor a coupon from their own website for the break job. I won't ever be back to this place! They are scammers! I watched them try to rack up multiple multi thousand dollar jobs as I sat there. Don't go! Trust me! I have since taken my truck to Ford. Ford verified that there was nothing leaking from my struts. They also verified that my brake fluid was not changed, even though I paid for it. They also verified that OEM parts were not used, even though I was told that "brake masters only uses Ford OEM parts when dealing with heavy trucks". This place is a total scam!!! read more

I strongly recommend you look around for other options for repairs. This place plays the game of giving you an estimate to approve and then stringing you along afterward with new issues that pop afterward that they say they didn't know about. This happens even though they supposedly give a " free brake inspection" to begin with to identify issues. Even worse is they want you to,pay to repair things that they messed up and won't take responsibility for their mistake. Trust me, they use the classic used car salesman approach to bleeding money from you. Try someplace else first. I have never done a yelp review before but thought I needed to based on my experience with this place. read more

This place used to be great in the last year quality has really slipped when they do brakes they have squeaking issues and they seem to have been sloppy they must have checked the engine air filter and did not replace it leaving me without any filter for engine which caused issues I had to take it to another place which corrected the brake squeaks as they used cheap parts and mount it improperly and filter was discovered missing there. They need to train their people or place is going to fall apart in trust read more

Five stars for the best service ever from Amilia and her team! Always get me taken care of no matter the problem!

On top of the handicap parking issues they were way overpriced!.. It doesn't matter You have an appointment or not You're not getting a car back until late in the day because of the incompetence there. read more

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Purchased a brand new brake caliper, had them put it on and two months later it totally rusted out. They refused to help me and told me that some rest and some do not total waste of $200.Purchased a brand new brake caliper, had them put it on and two months later it totally rusted out. They refused to help me and told me that some rest and some do not total waste of $200.The lady there was very rude and yelled at me. Stay away from there it's terrible read more

Brake Masters - This is recently purchased Brake Masters caliper - Auto Repair Near Me - Roseville, California

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I wouldn't come here. I set an appointment and arrived at my appointment the next day and they turned me down service and said they couldn't help me not only did. I speak with the manager and tell them that this was unprofessional. They did nothing about it my advice don't go here. Try Firestone. read more

No wonder why this place has so many bad reviews. Communication is definitely not their strength, I had to keep calling to get status on repairs my vehicle and customer service apparently is very low in their priorities read more

I called over the phone before bringing my truck in for a free brake inspection, they said it would take about an hour to get done. I brought it in at the time I said I would and gave them my keys and signed the form. I waited 1 hour and 45 minutes, which is a good bit more than an hour but not a huge deal. When they finally call my name to let me know what they found out, the manager just says "come back tomorrow and we can get this work done for you" and I say "okay what needs to be done?" And he says "I am not the truck inspector, so I can't give you an educated answer. He is busy all day today with a project." These people had me sitting in their lobby for almost 2 hours, just to let me know they had done nothing and want me to come back tomorrow. I couldn't believe what I was hearing, this might be the worst experience I have ever had as a customer. read more

I went to brake masters to have my front brake evaluated. I had an appointment but that didn't matter I was told it would be 2 hours before anyone would be able to look at it. While I was sitting there the manager and a customer almost came to blows. They wouldn't honor a valid coupon. I decided this is not the shop for me. I picked up my keys and left. read more

Absolute worst customer service I have ever encountered. This was my third attempt at this location and each time they have not called, they did not do my brakes like I specified, they made excuses as to why it took hours longer than it should have, and I was not listened to or my complaints heard. Will NEVER be going to ANY of their locations again. I do not recommend. Don't waste your time. Additionally, I called after hours expecting to leave a message only to find out that they do not have a voicemail. That should have been red flag #1 in regards to their lack of value of customer service. read more

SCAMMERS- HIGHWAY ROBBERY! I would give Minus -5 stars if possible. First time I went 16 months ago and asked all rotors and brake pads to be changed on my Suburban. They ended changing only pad and said they saved me $300 bucks as they buffed the rotors. Upon my insistence they said the rotors had nothing wrong. Come now the brakes sounded weird and for 2 rotors change they charged $490 which itself was misguiding me in first place. But to top it off they offered to diagnose check engine light and I refused so they Short my battery to a point and dragged their feet to jump start and said it failed jump start finally suggesting I change battery from them or tow my car. I called my other car and I jump started myself. And my car is working absolutely fine no jump started needed after that . AVOiD LEAVING YOUR CAR Overnight and trust your research. They Bullshit a lot to SCAM you of your money under the pretext of expert advice. read more

I'm the type of person who often takes my car to the dealer because I figure they specialize in my type of car and work on them constantly. That's my theory, anyway, and the dealer I go to usually does a good job. I diverge from that principle in two situations - tires and brakes. With these two categories, the things being worked on are pretty much the same on all vehicles and I'd rather go with someone who fixes brakes or tires all day long - I consider them "specialists" in those areas... and I've found that they're a little less expensive than dealers as well. So that's how I ended up here after my car started making noises that sounded like a brake related problem. I'll admit I did check into getting an appointment at the dealer, but they were booked solid for a couple of days and I didn't want to wait. These guys said they'd be happy to take me in, so I headed down. Very busy! Turns out my car was one of the last ones they finished up right at closing time. Service was great! Definitely recommended. read more

Had an appointment for an oil change at 1pm. After being told it would take "a couple hours", it's now 405pm and my car is still sitting in the same parking spot it was when I got here. When I went to the front desk to ask if it would still be done today, the lady who was helping me said she'd be right with me, then walked away never to return. After 15 minutes straight of watching the second person at the counter stare at his monitor to avoid my gaze, I asked for my keys and walked out. Completely unprofessional, just a mess. Avoid at all costs if you value your time at all. read more

went in ask if they can work on my car and get parts they said yes and they can get it done in a day made appointment came in mon 8am they said i need rotos no big deal and had 1 bad caliper but they can replace the other side to i said ok they order parts and said it be done by end of the day .got call after noon they cant get the part but call dealer i have a land rover if they told me they cant get parts i would have taken it to the dealer 4 days later and $1400 later only 1 caliper replaced its my daily driver and i told then and still said end of day the caliper they did cost me 417 parts 170 to remove 2 bolts and put back on read more

Brake Masters on Fairway Dr. told me that the oil pan for my Ford F150 was leaking and had to be replaced. I authorized the replacement for $1100, about six months ago. In July 2025 Brake Masters told me that the turbo charger for my F150 was leaking and had to be replaced, for an estimated $2500. So, I went to the Ford dealership and asked their opinion. They said there was nothing wrong with the turbo charger, it did not have to be replaced. However, the oil pan gasket was leaking and had to be replaced. Oil pans on F150 are one time use only parts so unfortunately there is no repair that can be done to the existing pan. Also the pan that Brake Masters installed was an aftermarket pan which I requested only OEM parts be used. Therefore, the gaskets on this aftermarket pan Was the root cause for the oil leaking from the pan. Therefore, I had to have the oil pan replaced again. When I contacted the manager of Brake Masters, to inquire about the warranty for the old oil pan, she told me that I was lied to by the Ford dealership. And that the oil pan was not a one time use only part. Further, she said the warranty on the pan she replaced was voided because I had it replaced by another supplier. I will no longer deal with Brake Masters on Fairway Drive for my oil changes and brake service. And certainly not any other engine repairs. The Future Ford dealership can provide the same services for the same or less money, and it will be done correctly, and they will stand behind their work. I highly recommend no one use Brake Masters for any repairs on their vehicle. They will not stand behind their work, which I have found to be substandard. read more

made a 1:30 appointment for an oil change, great price $29.95 for the oil change plus tire rotation . I thought sounds great. I showed up at 1:20. when I checked in I asked how long it would be. you have one ahead of you that is finishing up right now. one and half hours later I asked again, how much longer? oh you are next,they had not even started on my vehicle. three and a half hours later they were finally finished! while is was sitting there i noticed that this front desk person told everyone that came in, you are up next. never never go to this place for an oil change! read more

Called around and they said they can do the brake fluid change for $79.95. I go in and the price now is $149.95. I told them to do it anyway. What was supposed to take 45 minutes to an hour took 90 minutes. They said sorry for the wait and gave me a $20 discount. I come home and realize they actually have a coupon on their website for $89.95. The coupon also says regular price is $109.95. So now you can imagine how I feel about having paid $129.95. No more brake masters for me. read more

This location is amazing! We have been to them three times in the last 6 months for different reasons and every time it is exceptional customer service! We has a ford expedition and we first went in for new brakes, they were reasonably priced, quick appointment and great to work with. Second, I needed a wheel bearing replaces which is not cheap but they were still less then the other quotes I received. Plus they got it done quickly and had me on my way. Lastly, we thought we had a leak in the water pump. they checked it and couldn't find anything but said it may be a bigger issue with the turbo. They shared it would be covered under my warranty so to save money take it to ford. They were so great and didn't charge anything for all the testing and coolant they added. Highly recommend! this location will be our go to for all our car service needs. read more

Went in for an oil, change tire rotation and brake work. They quoted me $400 to replace brakes on the rear only quoted a brake flush service that I've never had on any vehicle When I went to pick it up and pay for the oil change and free tire rotation I noticed that they never did the tire rotation because I had Put an X in the dust on the wheel, and it was still in the same spot. I hate to think how many people would say yes to the services at these prices or how many brake flushes are sold and never done. read more

This place have outstanding customer service. Very supportive staff. Good quality product service. I recommend this place to any body who wants a excellent quality job done on their car. read more

Brake Masters - Auto Repair Near Me - Roseville, California