Customer Service was poor and installation worse. Customer asked for estimated time, service person had no clue. Another asked to change room temperature and turn down death metal on radio, which was ignored. Left with brakes grinding and not installed correctly. They said drive them for 500 miles, I didn't want to damage any other parts Leaving to go to another location. Poor reflection on Brakes Plus, I'll find someone else next time read more

I came here for an alignment service and ended up needing some other stuff done. they were able to shave a little bit of the price off, which was nice. One of the other technicians gave me back my car before it was ready (I think it was a miscommunication) I immediately came back and talked to David, the store manager, and he quickly corrected the issue and sent me on my way. I would say 4.5 stars, but I'll round it up to five - Shout out David for saving the day!! read more

Went in for a front end alignment. Made an appointment and they got me in the following day. I was in and out of there within an hour. It's so nice to have my steering wheel straight and not lop sided. I would definitely recommend this place. read more

Brakes Plus - Clean lobby - Auto Repair Near Me - Denver, Colorado

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Had a great experience here. They were quick with fitting me in at the end of the day for an alignment and were able to schedule me for an appointment the next day to fix my lug nut post that had been stripped. Discount Tire sent me to Brakes Plus to have this post fixed (I had a flat tire repaired at Discount Tire about a month prior, and the stripped post/missing lug nut was from the same wheel) so Brakes Plus billed Discount Tire for the post repair. I was pleasantly surprised! Paid about $90 for the alignment. Happy with the speed of service and this store's friendly employees. read more

As a woman I enjoy going to a shop where I feel respected and not like I'm going to get a bunch of stuff I don't need tacked on. These guys are super transparent with pricing and not pushy at all. Very friendly customer service. I will say they get busy so try to come early (: read more

Called on a saturday to make appt for alignment for that upcoming monday at 3:30, when i called to confirm on monday they said i never had an appointment made, i got one scheduled again for that day at 1 instead, when i got there they had taken 2 other walk-in cars before me when i was scheduled, told me i had to wait 2 hours before i would get serviced at all and came back hours later to pick up. Update: they tried to say i needed $1000+ worth of "fixing" and couldn't do my alignment until that was done. if only they could do the service i requested and needed without trying upcharge me for things i know i dont need done :( read more

Aaron and his team are honest and straightforward, means a lot! He told me the truth about my brakes and any recommendations since they were already okay read more

Really Disappointed, took my truck here because my e brake was not disengaging, NO lights or alerts. They said the job my truck required was not something they could do, when I go to pick up my truck, they put a note saying truck had brake light on. As i drive home alert kept going off every 2 -4 mins as if seatbelt was not on and brake light flashing. All i can say is take pics and videos before you take your vehicle here. read more

I've been coming to this place for about 3 years now and they always take good care of me. Shout out to Justin C for helping me out. He made my experience smooth & easy and within an hour. Thank you for making my busy work schedule easier for me. I will be back, of course! I definitely recommend this place! read more

Justin was a great help with my breaks. They needed replacing and he explained the issue to me so well that I actually understood it, and I know nothing about cars. Excellent customer service and very polite and friendly, took time to explain everything. read more

If I could leave a 0 star review I would. I didn't actually have the opportunity to have my car seen due to them being too busy despite having an appointment and having that appointment rescheduled. They attempted to reschedule me again after they failed to do anything to my car in a 6 hour window. Poorly run establishment and avoid if you can. Better off seeking service anywhere else. read more

I had an 11:00am appointment for a brake inspection and planned my day around this. I waited until 12:15pm and still saw my car sitting on the lot waiting be pulled into the bay. I ended up getting my keys back and leaving. I will go somewhere else to get my brakes done. What a waste of my time. I would not recommend taking your vehicle here. read more

Stay Away and do not fall for the "positive" reviews you see. I had rotors and pads replaced on their recommendation. After just seven months, I had grinding and braking shaking again. When I took my car back for a "warranty" check, I was told I needed new shocks and struts or the warranty would be voided. This is a 2012 Honda with 62K miles on it. Of course I realized they were just trying to get more money out of me, I visited two reputable, small garages in my area. Both said I had received less than OEM parts and as a result rotors were warping due to the poor quality brake pads installed. Find a garage you know and can work with and stay away from these guys who are only interested in how much money they can take. I will have the reputable garage do the work properly with OEM parts and steer clear of Brakes Plus. read more

I brought my daughter's car (older Honda) here because of how bad the front of the car drove. I did not know if it was the axel, or struts, I just knew that the steering wheel was very shaky and the car had become noisy. I was quoted $1300+ for a new control arm, wheel bearings and a bunch of other things. Right away when they called me they said "it looks like this car has been in an accident on the right side." I suspect they pulled the carfax report to see that it had been in an accident. I was not going to pay the amount of money they wanted because the answer they gave me did not make sense I'm regards to how the entire car drove. When I picked it up the guy said "yeah you should not put anymore money into this car" (the car and engine is in great shape and has a brand new hybrid battery) I found a small, privately owned mechanic, who quoted me $480 to replace the front struts and the car is driving AMAZING now. So basically, Brakes plus was trying to overcharge me by $1000 for a job that wouldn't have fixed it. read more

I went in to get my power steering fixed. The diagnosis was to replace the rack & pinion and power steering pump due to leaks and damage. The next day, I go to pick up the car. The technician explains to me that the steering system is noisy due to air bubbles in the system and that it should work itself out in a few days. I actually paid for the system to be bled properly so air would properly be evacuated from the system. So, I go to start the car and first notice is that the steering wheel is sticky with grease and that they left a screw driver on the floor. My initial thoughts were **SLOPPY AND UNPROFESSIONAL ** Then I go and turn the wheel after the engine starts, AND NOTICE THAT IT'S EXTREMELY NOISY AND THAT I'M HAVING THE HARDEST TIME TURNING THE WHEEL. **The technician never mentioned that the steering wheel would be hard to turn** ((Of course they give me the car back when they're ready to close)) I basically paid over $1,000 dollars to get this issue fixed, and in exchange they give me back a FAULTY and DANGEROUS steering system. I barely made it home while driving with a noisy, hard to steer and STILL defective power steering system. The next morning I go to the Brakes Plus on Evans at Colorado, and they tell me that the power steering pump is defective and it will be replaced at no charge. ** The Brakes Plus on Federal just south of Evans sold me a faulty power steering pump and let me drive away in exchange for the $1,000 I paid for serviced rendered ** This is unacceptable and very reckless that this so called professional repair shop gave me back a faulty steering system. I could of been in a bad accident if I had to steer myself out of a hazard. I highly recommend that you do not get your car repaired here due to negligence and dishonesty. read more

You lost a repeat, loyal customer. I had a 3:00pm appointment today for an oil change. I arrived at 2:45pm, got my vehicle checked in. I was a tad hesitant when the service attendant asked if my car took regular or synthetic oil (2020 Honda CRV), shouldn't he know? He looked it up to confirm it was synthetic after I suggested he do so. Regardless, I handed over the keys, he asked me to sign the work authorization, all normal transactional business, then he asked if I'd be dropping it off or waiting. I said I'd be waiting because I have an appointment. A basic oil change is quick. He said it'll be at least 2 hours. I said, "I have an appointment, and an oil change doesn't take 2 hours. Why the long wait?" He said that they didn't have a service bay available to do the oil change. I left.... Why set an appointment if they can't honor it? Very disappointing. read more

My car oil was changed, in Quebec branch, they never clean the oil that spilled on my engine and under.

Amazing service Justin went out of his way to help me with headlight installation at the drop of the hat. I will be coming back! Thankful to have this business in the Harvey Park neighborhood! read more

Came in here for an 11am appointment initially for a brake fluid flush and that ended up not being the issue, but they were able to tell me what the issue was and quote me with honesty. All was done in a timely professional manor. Highly recommend, super helpful staff. read more

just called in to see if I can get an oil change the lady on the phone ask if I wanted provide my information to set up an account I said no because I wanted to do it in person. but as soon as I said no she hung up the phone before I had a chance to say anything. read more

Really could not stop it was that bad . I called and they said they would give me a brake . Fast , quality and very friendly . Alex and Justin were great ! read more

Do NOT bring your car here unless you have a working knowledge of what you actually need done because they will try to sell you unnecessary repairs!!! Brought my Subaru in to have the rear brake pads and rotors inspected and replaced. I was quoted $129-$199 per axel when I made the appointment. After the inspection I received a call that I need over $400 worth of repairs on each axel!!! I told him that my regular mechanic had quoted me $263 for the rear axel AND that my front brakes were good for another year and suddenly, miraculously Brakes Plus could get the work done on the rear for $250 and my front brake "would probably be ok"!!! What a load of BS! It hurts my head to think of all the people they have scammed! read more

Getting brakes and rotors for my car was easy and the staff made the whole process as quick and seamless as possible. I started to hear a deep groan from the car every time I needed to brake. My brakes were bare and it was metal on metal on my front brakes. From hearing that sound to getting new brakes and being able to drive my car again it was less than 24hours (Wednesday afternoon 7pm to Thursday midday 2pm). I didn't have an appointment but the staff made quick work to identify the problem, offer me the best solution with a full explanation in a way I could easily understand, and a execute a complete fix. read more

Came here to get a drain plug loosened that I stripped out. These guys not only got it loose but bought me a new one and changed my oil for free. Super cool guys highly recommend them. read more

Can I give a zero stars? No trust. I truly did not trust that my car was in good hands here. Form the get go my gut feeling said, "no." But I just needed my tires aligned and I was recommend by Discount Tires. From the get-go they said, "they were booked and the only appointment was at 4pm but when I showed up there was not a single cars in any of the 5 bays. Everyone standing around. "Kids," yelling in the back in very deep voices, ruff housing. That guy should be gone. The tv was playing up-sales. Not to mention my tech was already talking about extra costs. I leave and my check engine light comes on. I will never trust Brakes Plus again, and neither will I recommend the opposite. 10 out of 10 don't recommend!!!!!!! read more

You know you probably need something done to your brakes and you are too scared to bring it in for a free checkup because you know they will find something... But then again, your brakes could fail and you could die and then you will be really mad. So, this might have been me I was talking about, but what does it matter... I am $600 in the hole and my brakes feel the same that they used to, just more of a financial liability. Granted, I ran my Jeep to the ground in the winter, so a brake checkup was deserved. The service is nice and they are pretty good at trying to explain things out to you, even if they have to do it over and over and over again. Why did I pick Brakes Plus? I picked them because they had no complaints with the Better Business Bureau... At least that's what they told me. I am such a sucker. * Star one for potentially saving my LIFE! ** I said no star two is for not forcing me into anything I didn't want to do *** Hey, that's easy to find star three is for the convenient location... read more

Brakes Plus - Auto Repair Near Me - Denver, Colorado

Went into Brakes Plus on 2319 S. Federal Blvd because my parking brake light was on. I received a call a couple hours later with an extensive amount of items. Justin Romero the manager told me it was very dangerous to drive my vehicle because it needed a Master Cylinder, brake flush, wheel bearings, ball joints, control arms, and an alignment. He said it would cost $3039.59 to fix it!!! I told him I would go pick it up. I took my truck to my mechanic for a diagnostic and he said it was my instrument cluster! I saved THOUSANDS of $$$! I will NEVER return and if you are a female I would definitely be leery. UNTRUSTWORTHY!!! read more

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Brought my 2015 Lincoln MKC their for rotor's and brakes. Great customer service. Will be taking it back for tune up in a Couple of days.

No wait longer than expected. Quick and professional service. THE BEST PRICES IN DENVER. Clean waiting room that is clearly paid attention to. While here I've heard the Manager JT ask everyone detailed questions and has been giving everyone including me a non bias opinion and answers to questions. I'll be back for everything. read more

Made a appointment for 11am got a quote for rear break cylinder replacement at 220.00 - arrived at 1045 am was told at 1130 it would be alittle bit of a wait to get to my truck. They didn't look at my truck till 130 and was told it would cost 330.00 for one rear cylinder replacement " the part cost 15.00 dollars at autozone " I told them no I don't want to pay that and they charged me 115.74 for nothing - nothing got done! Wasted my inter day and 115 $ complete scam! Won't be going there ever.. Free inspection scam! read more

They very well may fix cars well. I'll never know. This review is because my husband and I caught them in at least two lies before they ever even started working on our car. We made an appointment online for 1PM. We showed up at 12:45 to drop off our car. They were polite and explained that they would call us when they determined what the car needed. Then they took the keys and then assured us our car would be ready by 5PM (same day). This would prove to be Lie Number One. Afterwards, we decided to walk down Federal (which I don't recommend, by the way) and get lunch while to kill some time. At around 2:15, while we were waiting for the bus back to our place, my husband called to see if they'd looked at our car yet. The person told him that they'd just brought it into the bay. This was Lie Number Two. We boarded the bus at 2:30 and it just so happened to pass the Brakes Plus. Where our car sat, unmoved. After they had promised us it would be ready by 5PM the same day. We then got off at the next stop, huffed back to the shop and picked up our car without them ever so much as glancing at it. It's highly unlikely that the brake job would have been started and finished in those two and a half hours. But to be clear, that's not what upset us. If they had been honest when we arrived and told us that our car wouldn't be ready until tomorrow, that would have been fine and we would have just caught the next bus home. It's because they lied to us first about the time frame and, second, about working on our car when it hadn't been touched (not to mention the almost two hours wasted waiting for nothing) that we are angry. Do with this what you will, but I'm not giving them my business. If they were so dishonest about a small thing, God knows what else they're willing to make up. read more

I called Brakes Plus on Federal two days ago and made a 8:00 am appointment for Saturday morning because I didn't want to take time off work. I even bought the brand of pads that (Motorcraft) but they said that they couldn't use them since " I " bought them. They pulled my 93 F150 4X4 into the bay and the indicator was making the expected noise. Ron... the manager comes to the waiting area and informs me that they are going to need to rebuild my front braking system and it will cost me $$$800.00 PLUS+++ to repair if not more depending what they find AFTER the take off the front wheels. !!! I have done rotors and pads on my truck twice myself. The total cost for quality parts is just over $100.00 and took me about two hours to complete with basic hand tools. A professional can do it in kess than 45 minutes. So Ron/Brakes Plus was attempting to charge me $650.00 on labor if not more!!! I politely told them no thank you and as I left Brakes Plus, I made sure that the business sign didn't say, Jiffy Lube. read more

Everything was flawless. Service was quick, speedy and thorough (I needed breaks and rotors replaced). The main gentleman I worked with was Hispanic with longer hair (I wish I knew his name) and he was so great throughout the whole process. Great work guys! read more

I took my Jeep Wrangler in because of severe shaking when I hit the brakes above 50mph. I made my appointment via phone and spoke with Art; he explained that they would check out my vehicle free of charge and give me a call with the repair information. I dropped my Jeep off, Jose gave me a call when the technicians had looked it over, and he gave me my options. There was no pressure, he didn't use scare tactics, he didn't quote me something that I didn't need. He really knows his business and doesn't need to resort to underhanded tactics that other businesses use. He told me what I needed straight up. He also reassured me that when I got my vehicle back, it would be fixed. I felt the good mojo and agreed to the work. I was very impressed. I feel safe again and I can't put a price on that, it was well worth it. My brakes are fixed without having to go in again and again. I am whole again!!!!! I would definately recommend this place. Everybody else knows their value as well; word spreads when you are straight with your customers, and the place was busy. This place has good business ethics (how many businesses do you go to and actually want to remember the name of the awesome tech that assisted you???). Art and Jose knows their business inside and out and they took good care of me. They delivered above and beyond what I expected. read more

I have been coming to this location for 6 years. This shop has always taken good care of me with oil changes, brake maintenance as well as replacing shocks and struts. I get coupons in the mail, via email and on their website so I am always able to save money. There was a time where part of my undercarriage was dragging on the ground due to a bolt falling down. I wasn't sure what to do so I stopped by and they took a look and fixed it quickly and without charging me for any of the work. It may have been a minor repair but I appreciated the service. Additionally if you need pads or shocks/struts, and plan on having your car for awhile, get those that have lifetime warranties. I went in for maintenance recently and needed pads, shocks and struts and because I bought them here 4 years ago (after putting on 67,000 miles) and with the lifetime warranties, I only had to pay for labor, rotors, brake cleaning, alignment and the hardware (the shocks, struts and pads were covered 100%), making my bill less than $300 instead of $950! I will continue to take all car needs here. read more

I am always a little leary of having to take my car in somewhere, because I know nothing about cars, and I usually feel like these places are feeding me a line of crap. But when I went for an alignment today, I was extremely pleased. Firstly, it is very easy to schedule an appointment online, so that you don't have to wait around longer than necessary. I made an appointment at 9:00am, walked in at 8:50am, and they had already pulled my car around by 8:53. I told them that I had seen a coupon online, but my printer was not working, and wondered if they would still honor it. I showed them the coupon from my phone, and they honored it, no problem. When the work was done, a gentleman met me with print-outs that illustrated the "before" and "after" of the alignment, and what that meant, and was not impatient with my questions or condescending. There was also no sales pitch or pressure to sell me a mountain of other parts or services. I will recommend this location, and I will return if I need services that are offered here. Easy and painless, and my car handles like it did when it was new! read more

I am incredibly happy with my service at Breaks Plus! I stopped in abruptly as my car started making odd noises. Justin and his team got right to work figuring out the problem. They charged me a very fair price and I haven't heard the noise since. Thank you brakes plus for getting me back on the road quickly and safely! I will be back! read more

My wife heard noise in her brakes. I took her car in expecting a big expense. They got me in quickly and did the inspection for free and found nothing wrong. No cost at all for peace of mind. Very professional. Justin Romero was great. read more

I simply needed to replace one brake pad and the guy quoted me at over $700. He said I had a broken wheel bearing and my front axle was grinding. I pay close attention to my vehicle and it was 100% fine except the brake pad when I brought it in.He wanted to charge me $500 for the wheel bearing and I said no cause I knew it was not an issue. Now I'm driving and concerned since the grinding is terrible. These scum bag criminals will damage your vehicle and charge you to fix it. Other brakes plus locations have been fine. read more

AVOID THIS BRAKES PLUS! I used this location for years and had many honest alignment jobs done for $67, but about 3 months ago, things changed. I came in last week for routine alignment, they took my car into the shop, and a new guy named Scott came out and said that my car needed 4 new struts (a $1220 job) or they would never be able to align my car to spec. When I asked why, he said "cause they are designed to wear out". Instead, I went to a different Brakes Plus the next day and had the alignment done without any strut replacements. If you see this type of trouble, you should know that misrepresenting the necessity of repairs violates the Colorado Motor Vehicle Repair Act (MVRA) and should be reported to the Attorney General's fraud office at https://coag.gov/node/20335 read more