These guys have taken care of both of the Minis I've owned. Currently taking care of my 2022 and…read morecouldn't be happier with the service I receive and the work they do!! The best shop in town!

excellent customer service provided and willing to go that extra bit to help! matt was very prompt…read moreand friendly and professional!

Had some trouble with my car a bit after a service there. They were so helpful, immediately offered…read moreto take a look at my car for free the next day- it ended up being completely unrelated. Even after figuring out it was an unrelated problem, they took the time to bring me into the garage and show me what could be going wrong with my car(pictured), offered to help me even more for free, and checked my transmission fluid level. Logan was super helpful, and took the time to help me even in the middle of this insane drunk couple screaming and getting aggressive with him in the lobby while he was talking to me. I have genuinely never experienced anything like what was happening. Logan had previously offered to get their car immediately back to them, and that it just needed to be put back together first. After further aggression, he asked them to leave, they continued to come back in and verbally attack him, cops were called by the drunks, and then the drunk boyfriend attempted to assault one of the cops that they literally called themselves- ending in him being arrested. And all the while they treated me with priority, kindness, and compassion. I even received a voucher for a free oil change and an offer for them to help another issue all for free. Seriously the nicest and most professional people I have ever met. Have never seen a place that can deal with drunks, cops, and witness reports while still looking at my car and keeping me updated. As well as getting it done in about 30 minutes. All for free. Seriously above and beyond, there's not words to describe how great these people are.

I stopped by and made an appointment for the next day at 10 am…read more Come in the next day at 10, and THE SAME GUY tells me he can't find my appointment. We talked until he found it, but he still made me wait over half an hour before they even brought my car in. What's the point of having an appointment? I asked him if they'll check my tire pressure as it said they would in your ad, and he said "sure". When my car was finally done, he tried to overcharge me, even though we had discussed price both when I made my appointment, and when I dropped the car off. I asked again if they checked my tire pressure since I'm going on a long drive tomorrow, he said "Yes - they do that automatically." I got home and checked my tires, and they were all low - one was 10 lbs. low. I don't know if he just stood there and lied to me, or if he's just stupid.

Had a repair done to my dad's car. They did an excellent job, and had it back to me within a…read morereasonable time frame. They stayed in contact with me through the whole process. Very pleased! Sanchez Family

I had a wreck while visiting Flagstaff on Halloween night and wanted to drive my car back to the…read moreLas Vegas valley so I stopped in at this auto body shop to get an opinion about how safe it was. Chris was incredibly kind and looked it over at no cost to me and gave me a few words of wisdom about being safe on the drive home. Wish I lived closer and could have my repair done with this shop.

Somehow,I smacked both differentials on the van. The more serious one was the front differential -…read morewhich has held. The less serious one was the rear differential - which started leaking again. It was repaired in Reno. American Spring did the right thing and paid for the repair - so I'm good with them. I would try them again.

American Spring saved our road trip! A bushing broke off of our shock while driving up to…read moreFlagstaff. The guys at AS were super helpful in getting the part in record speed & as soon as it arrived they got our truck fixed! They were so knowledgeable, professional & efficient. Highly recommend!

Please do not go to this auto shop. They are a waste of money. They charged me over $100.00 dollars…read morefor a battery charge. Didn't tell me the price upfront and still didn't solve my problem.

My dad used to take our cars to Ascot when I was growing up. It was the only place he trusted. I've…read morebeen away from flagstaff for a long time, but moved back recently. We were looking for someplace to take my wife's vehicle for general servicing maintenance and thought I'd see how Ascot was these days. I'm pleased to say they are still the neighborhood shop I remember going to with my dad. Prices were reasonable and the staff was friendly. No one tried to sell us on any crazy maintenance "needs". I'll definitely keep using them for my vehicles moving forward.

They were transparent with me about timing and the service that I needed. And I got my car back on…read moretime and everyone was nice and straightforward while making sure I knew everything I needed!

There were no surprises and the customer service was excellent! Cleanest bathroom I've ever seen in…read morean automotive shop :)

We were traveling through Flagstaff and planning to stay for 1 night when the van started…read moremisbehaving. Very ominous noise from the front suspension. I called Randy's about 4:30 and they set me up for 8 the next morning. They got right on it and were finished by early afternoon. Great service, friendly place, and very fair pricing. I highly recommend Randy's if you need service in Flagstaff.

I want to share the experiences I have been having with Randy's Downtown Garage. I brought my car…read morein because my fuel door wouldn't open. Randy's said the fuel door and spring mechanism would need to be ordered and they charged me $546 to fix the door. I trusted them (my error for sure) and didn't research the estimate they gave and had them do the work. I later began to look into the costs and found that the price for a fuel door for my car was at the most $112, while Randy's charged me $245. Furthermore I learned when I dropped by the dealership that it wasn't necessary to replace the fuel door to fix the clip and spring that were the problem. In fact, Randy's charged me for those parts separately as well, at a rate more than double what the dealership cost. The dealership offered an estimate of $201 to repair the fuel door, a full $345 more than Randy's charged. I wrote a civil letter to Randy's and their owner, Harry Curtin, asking for a refund of the difference between what they charged and the more customary charge of $201. Two months later I have (of course) not heard nor received anything. I would strongly advise anyone to be very cautious with Randy's Downtown Garage. Certainly don't accept any estimate from them (as I did) as reasonable. I have not found them to be an honest business.

Gave me an outrageously high quote for what should have been about a one-hour job, based on…read moreestimates from another reputable local shop. Once I questioned the estimate and asked for a breakdown, they suddenly said they could lower the price. It felt like they were trying to pad the labor hours and see if I'd agree without asking questions. I wouldn't recommend them based on that experience.

Thank you Justin! I have only worked with this company twice. In bot of these experiences I have…read morewitnessed mechanic professionalism like no other. My son lives up in Flagstaff, so I have to depend on Heath's to take care of his needs. They continue to impress. Thank you Justin for solving my boy's car issues immediately. I will be recommending Heath's to all of the NAU parents I know down here in Phoenix!