I've had several BMWs throughout the years and most of my service has been at Braman but no more. While their service is comparable to other BMW dealers, there hourly labor rate is not. I called to schedule some work but was told it's $295 just to diagnose an issue and $360 per hour for labor. This is much more expensive than the other SoFL dealers. I usually chose to have the dealer do my work because there's never a problem with them guaranteeing it but Braman is out of the question at $360 per hour. It's simply obscene and taking advantage of people who can't take the time to travel to South Dade or Ft Lauderdale. I just got a price from the Braman body shop on a part I need to buy. They want $210 for a part they sell out of the dealer parts office for $170 that sells online for $127. AND.... they want an hour labor for doing a 15 min job. Who ever thought that owning a car dealer would be so profitable. Almost forgot...... I really didn't get my part price from Braman. I had to call another dealer because the primadonnas in the parts department wouldn't give me any assistance unless I could give them the serial number.....apparently all cars the same year make and model are different. I asked them to hold on for a moment while I get the registration out of my wallet and they put me on hold..........to never return. I called their supervisor who apparently is too busy to speak with the likes of a lowly customer. I don't see any changes in the near future because they have many other customers willing to be abused. read more

re: braman bmw service dept. first of all, i went there for what my car's software system was indicating: oil check and engine check. the service rep did not bother to check that at all. all he was interested was to open up a haven of check-ups and see how to increase my bill. nobody bothered to update my system. i do not trust the service center at braman. they asked me to come back to review the software system and i am thinking about it because i really do not trust them. (the sales department at braman bmw, i have no issues.) bottom line - the service department at braman bmw is awful and bad service, especially to a new bmw owner. read more

This review was meant for the West Palm Beach service location, not the Biscayne Blvd location. Apologies. I changed this to 3 stars to hopefully not upset the average by my error. read more

I received the attached reply from Braman BMW... Oscar, I don't see an apology in your reply about how your staff behaved. This is no the way to treat a client. Steve pulled the same useless sales tactic punching numbers in a calculator, nor did we get a real apology. Secondly, your salesman flat out lied about being the finance director which is completely unprofessional. Apparently the salesman that was assigned with us didn't have confidence to continue throughout the process by himself. We didn't feel welcome at all in your new car department. We did purchase a car from the use cars department and our salesman (Gus Abreu) was a very professional gentleman. It felt like I was dealing with two different business. Take note of the advisors in the used car section and maybe you'll sell more cars. Also, please do not share my personal information through comments on social media--it is a violation of clients' personal information. Thanks. read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

Absolutely the best service and most professional! I brought my car to be serviced and they did such a great job and gave me a nice loaner car. I highly recommend this place :) Scott Olson did a fantastic job read more

Just bought myself a bmw with Cristian Valdivia and it was a wonderful experience. Highly recommend him, not pushy at all . read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

Do NOT buy a car from this dealership. BMW's are great cars, but this dealership lacks all customer service. Their service deparment "cannot be bothered." They hang up on you when you call, argue with you about bringing your car in, and simply don't want to be at their job. Yes, buy a BMW. No, do not buy it from them. I would highly recommend not even calling this location. BMW should revoke their dealer license. read more

Today I went to service my car. Excellent customer service from the service advisor Ben Ferrer. He took care of me right away and the service was performed within the 2 hours. I used their Uber service as well. Very convenient. read more

I've been trying to make this place work out of convenience with it being close by and they usually give you a loaner but I am done. It's one thing to know you are paying more for the "BMW Service" and another for them to just act as professional crooks. I took my 2013 BMW in for a simple "light malfunction bulb" and it usually runs about $100. My car is running perfectly fine and I say ok I have some spare time so I take it in. I speak with Andrew and after he runs a report and shows me a $1000 worth of repairs I can do, which include AC filter/ brake pads, and I say yes because most mechanics would say the same and he recommends to replace spark plugs as well. At this point I am hesitant because the car didn't notify me as it does for other things but I say OK. I get a loaner and a text notification, wait a day and ask when the car will be ready, and radio silence. Finally Andrew posts a NEW estimate on the text chain with $5000 worth of parts including my oil gasket? Andrew calls me and tells me my oil is leaking and the part needs replacing ASAP. I wouldn't do $5000 worth of parts on a 2013 and told him my insurance had just replaced my oil gasket 2.5 years ago WITH HIM AT THIS SAME ESTABLISHMENT. He tells me he will look into it and calls me back. When he calls me back he says the technician made a mistake and that it's simply a covering and writes me a new estimate for $3000. What if I would've just said yes the first time? Would Braman BMW have just taken my money and made an extra profit if I didn't ask questions? Probably, and a lot of miami service centers work this way. The additional services are not needed so I told him to do the original work we agreed upon and that I wouldn't be returning. This is exactly the type of work that people coined the term Stealership. God forbid you have an elderly person or a female with little knowledge in this area who says yes to everything that the representative tries to sell. Paying extra for BMW service and professionalism is usually understandable but you get none of that here. read more

This is what happened when I visited this dealership. Two different prices for the same vehicle read more

Braman BMW Miami - This is what I dealt with going to Braman. No words needed - Car Dealers Near Me - Miami, Florida

See all

I recently shopped for a BMW and contacted George Grecu, Sales Consultant from Braman. I spoke to him several times and he also took us on a Test Drive where he explained all the features of the car. I really appreciate his knowledge and professionalism in helping us select and lease the car we were looking for. Thank you George as you really made the diffrence! read more

We are in the market for a new BMW X5, a vehicle we already own. Our son is about to get his driver's license and so we're passing down our older model to him. As mostly satisfied customers of BMW's, we naturally wanted to check out the new model. We got in touch with Braman BMW of Miami through the Costco Auto Program, an excellent program we've used in the past. We came down to their showroom at a time we'd previously scheduled with them. When we arrived, Sergio Rivera, an automobile salesman of theirs, seemed to be surprised by our arrival, perhaps because it wasn't on his calendar? He also didn't have the BMW X5 60i we specifically came down to Braman to test drive. After waiting about 30 minutes, a suitable car seemed to become available, but then another salesperson let someone else jump ahead of us in front of our very eyes and test drive it before us. We asked Sergio if we could go to lunch and come back and try it then, and he agreed. But when we returned about an hour later, he said the car wasn't available for a test drive after all because it had already been sold! We live in Boca Raton, which is a 1-hour drive each way to get down there and back. We told them as much beforehand, which is why we made an appointment with them in advance. This was ONE OF THE MOST UNPROFESSIONAL AUTO BUYING EXPERIENCES we have ever experienced! Not only will we not be back, but we will be detailing this terrible experience to Costco, an otherwise very reputable auto buying program (we have bought two vehicles through them in the past). We will NEVER BE BACK TO THIS SHOWROOM, NOR WILL WE EVER BUY A CAR FROM ANY OTHER BRAMAN LOCATION IN FLORIDA. Our advice: save your time & energy & money and go elsewhere! read more

Really disappointing experience yesterday at Braman. Went to look at a 328 with the idea of trading in my 2019 Mini Clubman. The salesmen were polite and knowledgeable so I requested to see numbers for financing or leasing. So they come back from Finance with a paper of two columns of numbers, none of which is explained and you can't tell if a specific item is being added or subtracted. It also said I would get a "trade in credit of $16,000" for my Mini. Since my Mini is worth at least $24,000 and is underwater at $16,000, what they really were saying is that I would be penalized for $2,000 (the amount by which my Mini was underwater at $16,000) if they only gave me $16,000 credit for it. I understand that most consumers just look at the monthly payment amounts when the dealer makes an offer, so the Finance department always are looking to "pull a fast one" thinking most customers don't even read the number calculations or try to figure them out what they mean. This was offensive and I expect more from BMW. read more

I am not happy with the service I've received for my car. I went in to get a few things done and came out with more issues then I left. I told my service advisor that I just had an oil change and he added an oil change anyway and told me after I called to check on the completion of my car. He also tried to up sale me on repairs that I did not need. I am happy that my wife didn't take my car in for repairs. I am afraid that we would have had an even heavier bill because she doesn't know cats. While my service repair guy was nice and was very attentive I saw that his job was to upscale me and I didn't like that at all. After I got my car back the check engine light was on which wasn't on when I came in for service. They took it back and had it turned off but once I drove off the light came on again. I am not happy and I am very disappointed. I will be posting this on social media. No one should feel like I felt when I left that place after paying thousands of dollars for a few repairs. I also over heard the sales manager meeting with the guys letting them know who sold the most. BIG MISTAKE. At this time I am not happy and may never return for repairs or anything else. What ever happen to looking out for the customer and not take customers. Isaac Brown read more

Aside from the horrible wait times, these guys will take your car and use it to run personal errands. My car was left there overnight for a regular maintenance and it was obviously driven because the mileage increased by more than 100 miles! Never will I ever take my car to here. Oh and also, they didnt EVEN clean it. read more

I have to say that dealing with Braman BMW is always a pleasure. I only deal with IAN when it comes down to changing out the family vehicles. By the time I get to the dealership, IAN always has our options well organized & priced out for us before we get there & their process is such a smooth one. If I had to put a time on it I'd say I wasn't at the dealership for more than 2 hours & I was back on the road in our brand new 2023 BMW X5. If you are ever looking for a vehicle, ask for IAN, you won't be sorry. read more

I would have rated with 5 stars, but when i went yesterday to return my lease X5 everyone in the showroom treat me like a king!!!! Of course that was until i buy my new x5 2020... Sales person advised me since i didn't had my second key to return it in 24h or i would be fined by BMW $250 . So next morning like a gendlemen i tried to return it, no one but no one seemed to care receptionist in Cadillac was very very rood and the manager didn't care at all, he saw me waiting standing for one hour and when finally started coming towards me receptionist told him that a person that came after me and wanted to buy a car , he disappeared and never came back!!!!!! TOTALLY TOTALLY DISAPPOINTED BY BRAMAN!!!!!!!!!! If i could give the car back i would 100% read more

I hate going to the dealership for anything having to do with my car but my service advisor makes everything so easy he always explains to me issues having to do with my car and makes himself available to me if I have any questions or need services Fernando is the best and is so patient with me read more

Thank you Gustavo. You gave us a 10 star customer service. A little showed up on my dashboard so my husband called two BMW dealerships and try to get an appointment. One place didn't even know what their job is and then we Caled Braman BMW and from the start they we're so knowledgeable and really helpful. We made our appointment. We drove in two separate cars incase if I had to leave mine. Gustavo was so knowledgeable and gave my husband and I perfect customer service. My car is under BMW warranty so he requested to get everything that was due like oil filters and new brakes New windshield wipers and more. I didn't get my car right away because of Christmas so I understand. When I picked my car up my husband inspected it and it looked great. Thank you Gustavo... you made our experience fantastic read more

f you ever think about buying a BMW, never try to go to this location, but if you are already there, stay away from a guy named Amir Moayeri, and Do not contact a financial manager named Victory. before going to this salon, I spoke on the phone with a man named Goodluck, but Amir deceived me and said that it was he who ruined my whole lease. She sent instead of the amount that I indicated in the form to zero more and BMW simply refused to lease me because it was her mistake And no one even apologized for the mistake. I repeat once again, if you are already there, stay away from Amir Moayeri sales and Victoria finance, they will just f*ck your lease and you will not get a car anywhere else read more

The worst service ever. Especially in the "parts" department. They are just very rude and treat you like you are below them. Will never use their services again. read more

Looking for a new BMW 2018! Went online and heard back from Braman e-commerce sales person. Went and test drove the car and when I was finished he informed me the car was a 2019! I asked him for the 2018 and found out they hadn't had the 2018 in the model I was looking for since May, nearly 2.5 months. I told him I didn't think an ethical man like Norman Braman would be happy with that type of behavior, he shrugged. Love Norman Braman but his employees leave something to be desired! Sad day in the 305!! read more

I am not one to normally leave a review but I am compelled to share my experience at Braman BMW Miami. From beginning to end, I cannot overemphasize what an exceptional experience the entire process was. I was told that Braman Miami would be the place to go and I was not dissappointed. Everything went smooth from the point of my first visit and taking a look at the inventory, test driving, selecting and ordering a car that best fit my needs, financing inquiries and final delivery of the vehicle in a timely manner that exceeded the expected delivery date. Although my experience was outstanding with everyone I dealt with, I must highlight two individuals that went above and beyond. General Manager Mike Rodriquez and Director of Sales Gus Guerra solidified the true essence of what coustomer service is and should be. In short, no where else but Braman Miami!!! read more

I took my car to Braman for a second time after it was returned to me unable to restart (I brought it in for regular service and it was fine). I reluctantly took a loaner and as I was looking for my earring that feel in AMini Cooper I couldn't understand.... the entire place closed. No security. No phone number nothing. I was stuck on the property without help. I called numbers on the website and even their collision line. NOTHING. I didn't call 911 because in my position, their only choice would be to cut the gate. As someone who manages properties, i. Inside red that last option. Finally someone came around. Today I'm being asked to change my battery which was check a couple of months ago and was working fine prior to last service. The manager didn't call me. He sent a sales person to call me instead. The sales person told me he didn't know what happened until THIS morning. Same for everyone else. This manager should be FIRED. How does your business close without a closing walk thru? How do you miss a 6 ft tall female in an unstinted bright blue Mini Cooper bear your entrance? How does a client go thru that and the person in change of the hiring, management, operations of the property is too busy to reach out and tells me $250 on a 498 battery replacement that I didn't need the week before is the "best that can be done". YOU ARE BMW!!!! A client was locked in on your property. I should have to beg for the attention of management!!!!! I had 2 mercedes over the past 10 years and I REGRET ever switching over. That office is poorly managed and lack professionalism completely. I repeat.... I was locked in. No security. No glance at property before closing. Under torrential rain. Management doesn't care!! read more

Having purchased a BMW for $36,000 I was expecting to receive customer service that is comparable with other BMW dealers I have had the pleasure to deal with! Well, I was wrong, very surprised and here is why. After I gave the payoff check to the finance guy and they handed me the fobs, I asked for a BMW keychain which I had received from another BMW dealer. No keychains he said and I replied that having all these high end vehicles like Rolls and BMW, like wow, but OK. Then I paid for extended warranty after he threw in window tinting to entice me. Told to bring in the car @10:30 and it would take 1-1 1/2 hours. At 3 PM was still waiting. Told they couldn't find my vehicle.Oh boy! When I got home on day of purchase my wife and I noticed no floor mats. Called the salesman immediately and said we missed that one but it would have been nice to let us know when we were looking at the vehicle before purchase, could he do anything. We could go into parts and buy a set. Really my bad but floor mats, come on! Other dealer gave me a car care kit with wax,leather conditioner, cloth, etc. I should have gone back to the other dealer I guess. Refer to other yelp ratings on Braman before you buy or service there. read more

Bummin at Braman I make an appointment for a specific safety recall (airbags throwing glass when deployed) , take 1/2 day off work to deliver the car. Arrive at the designated time for service. The service coordinator, Felipe, tells me they don't have the part for the recall that I made a specific appointment to have done.....I will need to make another appointment and take more time off work. Service Manager, Gus Falcon, says "he will look into it". Thanks guys, great job. I can see why you have a 2 star rating on Yelp. The really sad part .... for Braman, is that I was going to also buy 4 tires. IMHO, go somewhere where they value the customer and their time. Sincerely, Bill read more

I'm in the market for a new BMW, I called around and located 3 vehicles I was interested in at Braman, The sales associate told me to bring the wife in that she can test drive one of three 2022 X3M that they had in stock If i could rate this dealer with a negative 5 stars I would. I have bought several cars in my life, but I have never met such a bunch of assholes as I stumbled upon at this dealer. The biggest asshole being Mauricio Alvarez BMW Sales Manager. once I arrived Mauricio informed me that I would have to sign a document to agree to purchase the car before test driving it. un fucking believable, never again will I step foot in that stealership nor recommend them to any of my car club buddies or my enthusiast buddies who are in the market for a vehicle read more

This dealer sold the car while I was test driving it. The dealer did not let me know they were doing this and the sales person was as surprised as I was. It appears that BRAMAN BMW is focused on money rather than good customer relationships. Very unprofessional. read more

Go elsewhere!! Dealer sold me a demo X1 that had been in an accident without disclosing it to me. I returned it and I should have gone with my gut and left to another dealer, instead, I leased another car. It was missing a few of the items, but the salesman, Javier, told me he'd have everything in the next day. It's now 12 days later and he keep giving me the run around. Don't waste your time here. It will be full of frustration. read more

Had to have a tire replaced on my brand new 2021 m8 left it overnight for the repair forgot to take my Gucci sunglasses out the car and one of the technicians stole them. Contacted braman same day and they stated they are not liable for anything that's stolen out of the car while it's in their possession. So basically it's a free for all over there with no consequences! Would not recommend. read more

Braman BMW: Thomas at the service department is a true professional. He is polite, attentive, and knowledgeable. He is truly a valuable asset for your business, and I hope you know that! I have an older model BMW and came in for a recall. When I arrived to drop off my car, Thomas had my basic information and the details of my recall ready to go. In a matter of minutes he processed my intake, and I was on my way to get a loaner. Once my car was ready, Thomas sent me a text to pick it up. No rush, just a heads up that it was ready. I picked up a sparkling clean car, and Thomas himself was there to walk me outside and hand me the checkout paperwork. One thing I really appreciated was his follow up a few days after I had my car back. He asked if everything was ok with the car and made himself available for questions. That is true customer care to me. It does not end when the customer checks out. I will make sure my friends and loved ones know about your service and go to you for cars and repairs, because of Thomas. Great job, Thomas! read more

I was visiting Miami for a month and needed a brake flush. This place is awful. They took an hour and 10 minutes to check me in and get me a loaner, and another 30 min to bring my car down after the service. While checking in, it was all about commission and sales from the advisor. They try to sell you every service and treat you like crap when you decline. I would drive 50 miles just to avoid this place read more

when I first moved here from California, I didn't think I'd find a better or equal BMW dealership with very good service. I am happy I found Bismark my service advisor. I don't think there's anyone as good as him he's reliable he always calls with updates, and he takes very good care of your car. Recently I went and he made sure everything was good with the car even though I had to wait a very long time my car was perfect. We sometimes get impatient, but he works very very hard. The manager of the service is also very excellent and there's always someone to talk to. But again I don't know if I would go there if it wasn't for Bismark. read more

Worst experience with sales individuals. They treat you as if they were doing you a favor... read more

I bought a BMW M3CS from Braman in November 2021 for $78,000. The car was overpriced $9,000. Despite the overpricing, I bought the car to get out of a 2020 M4 lease as the car had been in service at Braman and suffered "electrical issues". They wouldn't let me back out of the lease unless I bought the car. When making the lease, I was told they would take care of the service , brakes etc which it needed at the time. When in dia ace, I said no to GAP insurance which the finance guy included and said nothing about and came to realize after he had sneaked this in. Fast forward 2 months I didn't have time to bring the car as I was busy and when I brought the car the dealership immediately denied the claim saying they never said they would take care of the service etc. They ended up doing a simple oil change and left me with the $3,000+ in work to be. Place is a joke for business and check the prices before shopping!! Make sure you get everything they say written down and almost signed by the owner!!! read more

I just wanted to thank Carlos Diaz in finance and Jose in sales for making my car purchase a wonderful experience. I will definitely recommend my family and friends to make their next vehicle purchase with both gentlemen's. Their friendliness and professionalism was there throughout my visit. I am a very grateful to Carlos and Jose, they deserve to be recognized for doing a great job. Thank you so much guys! Alfonso read more

I purchased my vehicle here at Braman BMW in 2015.  Since then, I've come here for all my service needs. The last experience was awful from beginning to end!  I will not be returning, nor will my husband,  and surely others after I share my experience.   Then, on top of it, I wait 45 minutes for my car today after being completely forgotten about for 7 days!  Two Men (of course) that come AFTER ME get their cars before I do!  Never felt such sexual discrimination anywhere else in my life! And they tell me 2 times its because my car is being washed and cleaned!  I've attached the pictures of my "washed and vacuumed car!!!!!"  I've also attached a picture of the grease and dirt left on my handle!  In addition, the car smelled of body odor and a mechanic.  I'd like this passed on to Corporate.   No one could give me that information today.  And as asked the gentleman that originally received me Maruf Dib Muchallah, as Armando wasn't there for my appointment,  it for me to pick up, Maruf had a terrible energy towards me as well.  Not remembering me he says.  Felling more discrimination there, I'll never be back! Then they called me today to sell me a car! No apology for forgetting e for 7 days,or that my advisor never showed for appointment, or charging extra, or giving me a filthy car after waiting for a 45 minute car wash! read more

See all

Do NOT buy from this dealer. They are marking up the cars from 10,000 to 15,000 over MSRP and says that they are doing that to compensate the fact that they had to buy the car from another dealer. Im sorry but that is not my problem not should it be added to the car I want to purchase. They are robbing people left and right. Go to Holloman BMW better prices. read more

I see many bad reviews from this place, as I can see most are coming from the sales area, however I didn't buy my car here, for a reason! They wanted a ridiculous $6K markup. Therefore my 4 stars go to their service department! Definitely very responsive and attentive service the times I've brought my car for service or when I had issues. Very respectful and caring people who work at the service building read more

I wouldn't go to Braman BMW Service if my car broke down in front of their driveway on NE 2nd Ave. They are so rude. They just don't care. My 'consultant' and I use that term loosely, had no idea we had a service contract, questioned us about it, never called with car updates and then lied that he did so. I have a cell phone! I know if you called me! And after a 8 days they still could not repair the AC which they also attempted to fix last November. Shame on me for using them again after that experience. NEVER NEVER again! read more