Very poor service from the Service Team. Did not return my calls and appeared disorganized, I spent a lot of time following-up with them despite their commitments to call me. Worst service experience in my many years of owning a car. I will not return and do not recommend. read more

The employees are rude!!! They used to be my go to place to purchase and service vehicles. My experience today is leaving me looking for another dealership. Service adviser was a complete jerk, not just rude. New building is nice but prices of services sky rocketed to pay for that new building. You pay for snacks now too. read more

Joseph Anderson was the best salesman. I usually don't like sales people, but he was the best. Very polite and knowledgeable. My boyfriend and I were very comfortable. We had actually walked away from another dealership because I didn't like our salesman. When we were finished with Jospeh we met the finance guy named James who was awesome! Very personable and honest! I've seen so many slimy sales people, it was so refreshing having genuinely caring people help me for a change. I will definitely be back next time I buy a vehicle. Thanks for the Dodge Ram!! read more

Brandon Tomes CDJR - New car! - Car Dealers Near Me - McKinney, Texas

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John W was awesome helping me in the service department! When other locations told me I couldn't be helped, John fixed the list of things wrong with my Jeep. He was responsive, reliable, and walked me through my warranty. I will only coming here from now on! read more

Awful experience from start to finish. No porters, client intake was done at random and not in order of arrival, Cody Harrison finally asked me with an attitude if I needed anything, he was rude and dismissive, no updates while I waited for my car to be serviced, when the car was ready he asked me to go pay, the invoice had my incorrect information, I asked him to correct it and he did not, my car was left unattended with the window open, illegally parked, and keys inside, and the leather driver seats was dirty with oil and mud. I have had my car serviced more times that I want to admit and this was by far the worst experience of them all. I will not go there again even if they paid me to. Shame! read more

Excellent customer service received. Had a last minute first-time appointment that was handled quickly and very professionally. Highly recommended. read more

I wish I read the reviews before going to this dealership. Please make sure you report this dealership to: 1. Better Business Bureau 2. State Attorney General 3. FTC 4. State Consumer Protection Agency The government agencies above all have very easy online sites to navigate and fill out complaint forms. This will get us results! I brought my vehicle in for a small issue and was quoted $175 for repair. I called, texted, and left voicemails - no response. I finally receive a phone call today and, you guessed it - The "advisor" Paul, quoted me $4600 for repairs. The cost of an entire car engine! After I asked for details of the attempt of the $175 repair, he says, "well, they tried and couldn't fix it but can try to fix it again for $1300" On top of that, they provide no proof of attempted repair at all. No pictures. No videos. Nothing. Scam! Scam scam scam. Please make sure you report them to BBB and the State Attorney. If only a few of the folks who got scammed and discriminated against by this dealership reported them, they would be closed for business ASAP. I will be posting details of how to report them on Reddit and other platforms. Please get the word out and take action. It is the only way to end the vicious cycle read more

STAY AWAY! Bait and switch dealership. We went in to look at a truck that was shown online for a couple of days at a great price. When we got there the salesman (Joseph) told us "the truck has issues and will probably be wholesaled. If it does get fixed to be sold, then the price will go up." I asked why is it being listed online he said "that's what I say. Sometimes they list a car before it goes into the shop". I called the dealership to ask about it and got the line "someone put a deposit down bit of they don't show up we can call you." I could not get a manager on the phone because "they were working deals." The car is still listed. read more

My boyfriend and I went in to get an approximate appraisal on his vehicle and to test drive a jeep gladiator. It took our salesman an hour to find a car to test drive. During this time, another worker took my boyfriends truck on a test drive for the appraisal, and the man pulled away in the truck with the mirrors still pulled in, and proceeds to pull onto the service road of 75 with no mirrors. When we approached another salesman about it we got responses such as "he's not going far" or brushed us off and did not acknowledge it at all. Our salesman were not timely, struggled with helping us both In finding the vehicle and giving us accurate information, and completely brushed off our concerns. Would absolutely not recommend this dealership!!!! read more

AVOID THIS DEALERSHIP! It took them over 3 months to pay off my trade in leaving me with dings on my credit. I had to the go into the dealership 3 times after them never returning phone calls asking about the payoff. The managers are horrendous and can care less about you after you purchase from them. One of the absolute worst experiences I have ever had purchasing a vehicle. I would recommend taking the few minutes and going to Frisco where they at least are concerned about their customers. read more

UPDATE (8/16/22) - On 8/11/22, Eddie Campbell wrote, "We take our customer feedback very seriously and would like the opportunity to learn more about your service experience and interaction with our team. Please contact me directly so that we may discuss this further." I called Campbell on the date he published the comment and left him a voice message. In the message, I mentioned his yelp comment and informed him that I had left him a message on 8/9 after the incident. As of today, Campbell has not returned the call, demonstrating how much Dodge City CDJR disregards customers. Make an online service appointment and when you arrive, the service adviser will tell you he will call you in 3 to 5 days! If you can afford to be without your car for 3 to 5 days while it sits at the dealer waiting to be seen by a mechanic, then go to Dodge City Chrysler, Dodge, Jeep, and Ram (CDJ&R) in McKinney. If not, save your time, money, and the hassle and avoid this place like the plague. If you make the mistake of making an appointment with the hope that your vehicle will be seen in a reasonable time and arrive only to be told they will call you in 3 to 5 days, don't bother questioning the absurdity of it. The advisers are accustomed to the complaints and quickly call out the service manager, Joey Hamlick, who is the one leaving disingenuous replies on the yelp reviews for the service department. As another reviewer recently noted, Hamlick is extremely condescending and indifferent toward the customer's concerns. After listening to Hamlick justify the number of days my car would sit on the lot waiting to be seen and lecture me on my obligations as a customer, I explained that I understood the difficulties in estimating customer traffic and clarified that my issue was with the appointment system making an appointment today when you could schedule it for 3 to 5 days from today. He said, "I didn't make the appointment, you did." I told him I know I made it and when I said, "you", I was referring to the dealership that he supposedly represents as the service manager. As he became more offensive, I asked to speak to the service director, Eddie Campbell. Since Hamlick is accustomed to disregarding customers and being deceitful, he told me that Campbell was not working today. Fortunately, I had just observed Campbell speaking to another customer in the service area, so I told him how I just saw Cambell standing in the service bay a few minutes ago. That didn't stop Hamlick from promptly making up another lie and telling me that Campbell was at lunch. I told him I would wait to speak with Campbell. He asked, "you'll wait an hour to speak to him?" and I said yes. Hamlick then told me to call the other dealers in the area so I could learn how they all had similar wait times of 3 to 5 days. I told him I wasn't interested in calling other dealers at the moment since I already took time out of my day and was at his dealership for my scheduled appointment. I again told him I would wait for Campbell. Then, Hamlick asked me if I would be willing to physically wait on the premises for 6 to 8 hours for them to get it in for the diagnostics, and I said yes. He again repeated how I would have to wait there for 6 to 8 hours, and I said fine. He turned to the adviser and told him to make sure it gets in for diagnostics today. I asked how he was going to be able to see the vehicle and what difference it made if I wait or go home and return later. He told me that he was going to have to upset another customer just to please me because I was throwing a fit. I told him that I wasn't throwing a fit, but instead expressing concerns that are likely expressed by others who can't afford to have the vehicle sit on their lot for up to 5 days while it waits to be seen. I told him that instead of having to upset customers and blaming other customers, they should figure out how to fix the appointment system to reflect the actual time they can see the car. He turned back to the adviser and said forget it, then turned back to me and said, take your car, we aren't going to service it. I asked if he was kidding. He said no, we won't service your vehicle, and then he walked away. When I left, I called the new CJD&R dealer in Prosper. They told me to come on over. When I arrived, the service adviser said they may not get to the car today but would definitely have an answer by the next day. What a relief to arrive at a well-run shop with reasonable wait times. While I was waiting, I called two other dealers in the vicinity, and both quoted the same wait time as Prosper. Within 24 hours, I had my car back. If I stayed with Dodge City, my vehicle would still be sitting on the lot for a few more days before the mechanics ran diagnostics on it. We also are in the market for a new/used car. Thanks to Hamlick, we won't be wasting our money at Dodge City CJD&R in McKinney. read more

FOLLOW UP: In regards to the response Eddie Campbell, Service Director, left below on 8/10, "We would appreciate the chance to speak with you...Please reach out to us", I promptly emailed back to him "Hi Eddie, Thank you for the opportunity to speak with you IRT my recent bad experience w/ your service department ... Please email a date/time to schedule a chat so that I can reserve the time...". Sadly, a week later and haven't heard back from him. I guess the poor level of service and quality of personnel is indicative of their entire service department, up to and including the service director. PS. I see another recent reviewer's experience is the same as mine. Nothing else to say .. this is what you can expect. The service dept is in serious need of customer service training. Starting with service advisor Chris Kite, through first service manager Josh Bouffard up to and including the other service manager Joey Hamrick, all of whom are the worst dogmatists I have ever encountered. The condescension and argumentative nature of the phone calls today went beyond the pale. They wanted ~$1400 for 100,000 mile service, I opted out since I just had same 100k service on 2014 Camaro for a little more than half that (comparable items also at a dealership). When I declined, I opted for just warranty work on my Challenger, but balked when they wanted close to $400 for a new key that warranty didn't cover to continue diagnosis, although I had my never-been-used second key at the house. It all went downhill from there, when I tried to abort and just get my car back. I encountered problem after problem with each aforementioned employee, just wanting my car back WITHOUT each one trying to convince me why they were right and mine concerns were wrong. It ended with Joey telling me that because my car had only been in for service 3 times there wasn't any loyalty there and best I take my business elsewhere, despite we had bought a new car there. Perfect way to make sure I don't ever go back for service or sales. In conclusion, let's see how the response to this review comes in .. odds on favorite they live up to the hype above. Let this be an indicator of the sales/service relationship that once can expect from Dodge City CDJR of McKinney, TX. PS. Wow, just wow. I got back from picking up my car, $175.95 poorer for the experience of them doing "diagnostics" enough to tell me they needed ~$400 for a new key fob to continue testing. Random trunk release issue when turning off car still happening (even happened when I left there). On a hunch, broke out the scope, the battery in FOB was reading just under 3v. So I replaced with new one reading 3.3v out of the package (took me forever to find my stash of CR2032 batteries). No more random trunk release issue. Put original battery back in and duplicated the problem, then new one and several runs and hasn't happened since. Caveat .. do for yourself what you can BEFORE trusting any dealership service center. Poor service experience on all fronts. read more

Bought a truck from John McNatt on June 14th, 2023. Customer service before I bought the vehicle was great and John was super attentive and helpful. The day after I bought the truck i noticed the windshield had a small crack in it and the tailgate was no longer functioning properly. Made a call in to John and he said "We'll put it in service for you". I was glad they were going to fix for me because I didn't "fine tooth comb" the vehicle due to good faith that the dealer had addressed any concerns in their vehicle reconditioning process. Assuming I would be issued a "loaner" vehicle while mine was in shop I showed up to service department. Leaving my vehicle without a loaner was not an option for me as I use my vehicle for work. The service manager and John both agreed that they could setup a Mobile glass replacement company to address my windshield. Few days later i reach out to John to get a date for glass guy and he stated "He never told me they offered mobile glass replacement" (false) I reached out to the service manager and his question was "did you see the crack in the windshield before you bought it"? Which seems irrelevant to me if the dealership is selling "certified pre-owned" vehicles and has a vehicle reconditioning process in place. John had removed himself from the situation which really left me feeling like I didn't have anyone to back me up on the condition of the truck when it was bought. Needless to say I just got the run-around on trying to address concerns that weren't my issue to begin with. I have a very demanding job and frankly just don't have time to play games so now I am left with getting repair quotes for a cracked windshield and a faulty tailgate. As stated before Customer Service was great until I spent over 40k with them on a new truck but after sale I was just a number. I have 4 kids and a wife that all need new vehicles in the foreseeable future and I can tell you we will not be buying from Dodge City ever again. I have tons of family/friends in the McKinney area and will be sure they steer clear of this establishment as well. Steer clear of this stealership. - Nathan Clifton read more

Steer clear of this location and explore another dealership. This service department is one of the worst in terms of customer service. The staff was impolite and unhelpful, offering no clarification regarding the damage they did to my vehicle. read more

Mckinney Jeep did a much better job the second time around. Well, I was doing a little Father's Day shopping at Academy on 380 and 75. I come outside to my Jeep and my doors wouldn't even unlock. I had that sinking pit in my stomach that mumbles your battery is dead. I cross my fingers, manually unlock the vehicle, and hope that cranking the engine magically wills it to start. It's 3:00 on a Saturday. I call USAA roadside assistance, I tell them my problem. They dispatch a technician to my location. He is there by 3:15. He gets my Jeep started, but I can't get my alarm to turn off. I call the Jeep dealership to see if they are still open. They said they close at 4:00. If I drive right over they will keep it open for me. I pull in and talk with Davis who I had already talked to on the phone. He offered to change the battery out then and there. I told him I would rather them keep the vehicle and see if anything else is wrong with it since it only had 11K miles on it and the battery was already dead. To me that seams a little weird, batteries should last up to 5 years. I waited all day Monday for them to call with an update and never received a call. When I had finally lost patience for them to call and I called them they were closed. I called Tuesday morning. They said the problem was not diagnosed yet. They had to have a "STAR" technician come out to look at it. Wednesday they finally decided the problem was the wires that lead to the battery. They replaced the battery and wires all under warranty. Three days without a vehicle was really cumbersome. I don't know if they have loaner cars, I was never offered one. I'm happy it's fixed and this time they believed me that there was a problem. read more

Great experience, informative, the sales person and sales manager were helpful and had no issues making a deal with them, I will be back.

My truck was not starting on a shopping center parking lot, I call service and they send a mobil unit with a technician they replace my old battery in minutes and reset the computer. I was back in business in less than 45 minutes. Great customer service. read more

The service department is terrible, the appointment process means nothing. The service advisor informed me it's first come first serve. He had informed me it was at least a 2hr wait for an oil change with an appointment because they had walk ins ahead of me. What really got me is when I spoke to the service manager to ask for clarification on their process and explain my position he tells me we're just talking in circles here. To me that's saying I'm done with this you can leave, I'm wasting his time. Terrible customer service. I did speak to the GM of the dealer he did his best to resolve my issue so I can leave my vehicle for service but at this point I had zero trust in their service department. read more

Edited: After I declined to have my vehicle serviced (and even before they saw this review), I received a call from Josh. He was incredibly kind and simply inquired on why I was choosing to not have the vehicle serviced there. When I discussed My reasons and the concerns I had with the price, he agreed to match what another garage quoted me. It wasn't just that, but his approach to the discussion and understanding was appreciated as well. It was a great resolution to the problem. ************* 1 Star- Besides needing 3-5 days to even look at the check engine light, I brought a diagnostic print out of the check engine light to them and they're trying to charge me $175 for their tech to plug in the device. I said "you are charging me $175 for something autozone does for free?" And his exactly response was just "yes". This place is a disgrace and anyone who takes their vehicle there is foolish for trusting them. They're just plain greedy. I will never go there and I will never own a dodge/Chrysler/keep ever again. Unreliable cars with unreliable service. Thank you for proving dealerships are a joke. read more

Buying a car can be incrediby stressful, especially when you aren't sure what you want. The sales process is often an indicator of how a service visit will be, so that was very important to me. I purchased a 2025 Jeep Compass this week. While it wasn't the color I wanted, it was a good experience and the least stressful experience I've ever had. They were accommodating and help with all my concerns. I had a bad service experience previously and asked "what do I do now if this happens again" and they gave me a way to get my problems addressed if they occur. So I would highly recommend these folks if you want a process that helps and educates you on the best way to buy. I had selected a Bronco Sport down the street that I loved but their process was such a stressful expereience. While I loved the car and would have purchased if it had not been so stressful, I'll never buy when I'm not comfortable with the people. read more

Management at this service department has failed to update their online calendar to account for adjusted hours as a result of covid19. I schedule to service appointment on Wednesday for Friday morning at 7:00 a.m. If see the confirmation from them on Thursday that everything was fine. Arranged to have a family member drive me home from the service department because my vehicle would have to be left with them. Found out Upon arriving That they didn't open till 8:00 a.m. If you are going to provide a way for your customers to schedule appointments online and send out confirmations of those appointments you have a responsibility to update that system to reflect your available hours. Quit wasting people's time. read more

Terrible experience. Bought pre-owned 2020 F-150. Had an agreement to fix damaged tire with a matching tire, was told there was a second key, and had written agreement with salesman to fix tail light that did not work. They tried to offer a tire that did not match, wanting me to have a set of mis-matched tires on a $50k truck, later said the 2nd key did not exist, and did not fix the tail light. There was also a whistle at low speeds that the salesman assured me was just the cold air intake and that it was a normal sound, but have since found it is more involved than that and the sound has gotten more persistent. They did offer a settlement, but it ultimately will cover less than half what was agreed to. Will NEVER do business with them again or recommend. UPDATE...I emailed Russell as he requested when commenting to my google review on 10/22 and have yet to receive any type of reply. Reply to Gus...Yes, the form was signed because I was strong-armed into signing with your manager stating that I had to sign or get nothing. If that is how you want to do business, then that is up to you, but I will definitely let people know they should avoid you. read more

Terrible experience in the service department dealing with Chris. I went in because I needed a new battery. Initially I was having a pretty descent experience. I was able to drop my vehicle off and they provided me a ride back home. I dropped my car off at 7:30am and was told 2-3 hours. I had not hear from anyone by 12pm and decided to call myself, normally the wait time wouldn't be an issue however I needed to know the status as I would need to make arrangements to pick up my kiddo from school. When I called I was informed that my service tech was Chris, but that he was on lunch and to call back in an hour and a half. I called back around 1:30pm. I was then told Chris was with a Customer and that they would have him call me back. At about 2:15pm after hearing nothing from Chris, I called. I let Chris know my situation and that I needed to know the status in order to make arrangements to pick up my child from school. He said he'd have to call me back, at this point I'm getting extremely frustrated with the lack of consideration for my time. The least Chris could have done was be in good communication. I understand it gets busy and it's hard to predict repair times, but he did not communicate with me unless I called throughout the entire process. Fast forward to my repairs finally being done at 4:45pm. Chris advised the repairs were complete and my car was ready. I said great, can someone come back and pick me up? Chris appeared shocked and clearly didn't know I was needing a ride and said "our shuttle guy is about to head home" I explained that I needed a ride to get to my child as I have been expressing all day. Chris said he would figure something out and call me back. 20 minutes later, of course no call back from Chris, but a call from someone saying they were here to pick me up! I went to pick up my vehicle, never saw or heard from Chris again after he was going to "call me back" Overall this was the worst experience I received from a dealership. It's a job to keep the customer informed of their repairs throughout the process and Chris fell short on many levels. read more

Excellent buying experience. I was in an out with my vehicle in about three hours, and they worked as hard as they could to give me every available discount that they could find they even applied additional discounts after they had already showed me the financing option saving me even more money and lowering my payment. It was a zero pressure buying experience. read more

Worst service department I've ever been to. No knowledge whatsoever of the most expensive diesel truck the dealership sells. Embarrassing excuse for a shop. Let me leave on 2 different occasions without changing filters (fuel and transmission) that I had paid for in the service. Take your diesel anywhere but here. read more

If I could give them less than one star, I would. I made an appointment at this dealership and on the day of the appointment was called /incessantly/ by at least 4 different people from the dealership making sure that I "knew their name" before I came in /at 11am/. I was even called as I pulled into the front of the dealership and was getting out of my car, it was very annoying and rude to be badgered like that before I even got to the dealership, especially since I was called so many times in the span of 2-3 hours before the appointment. Once inside, it felt like a cheap used car lot. Nobody was dressed professionally, I saw tacky Target flip flops and cargo shorts on their employees, but the worst of them was the sales guy they assigned to me, Justin Ferguson. He was wearing cargo shorts, didn't offer me or my parents water while we waited for him to find the car I was looking for (which took longer than it should've) and then he didn't bring the right car out. We still test drove it and when my dad and I got in the car, he had the most vulgar and uncensored, loud rap music playing and only laughed that it was cursing so much. He made no motion to show me how to change it and saw no issue with the music as my dad was obviously getting more and more upset by it in the backseat. I had to stop before driving off the lot to get him to show me how to change the station. Once off the lot, Justin was silent and on his phone. He only spoke when I asked a question and mind you, my father was the Fleet Manager for David McDavid Honda for several years, so after Justin would give me a somewhat brittle, vague answer, I'd look to my dad for confirmation and not once did my dad agree with the numbers or bullshit he was trying to feed me. Again, this place is very much like a cheap, used dealership and the sales associates are no exception. We got back from the test drive and Justin has hardly told me or shown me anything about the car and then leaves us outside in the sun in the lot of extra cars by ourselves while he goes to try and find the keys for the car I do want..... he's gone for an unreasonable amount of time before /someone else/ comes up with keys and then Justin appears a little while after, surprised that this other guy had the keys and just now found him, and we go on another test drive.... again, Justin doesn't speak and is on his phone the entire time. The second test drive was shorter, but they have the car I want so we go to start paperwork..... that's when Justin becomes rude. Once he sees my credit isn't the greatest, he does a 180 and tries to tell me the only way I can get a car is if I accept their uncompromising deal of $800/month for 6+ years and was very rude when I said as a 25 year old chef, can't afford that. Again, what little professional courtesy he had was gone as soon as we started looking at numbers. Justin and the dealership were completely unhelpful, uncompromising and rude once they saw my financial situation wasn't to their liking. Justin wouldn't budge at all on the deal and kept telling me that I shouldn't expect any other deal than the outrageous one they were bullshitting me with, so I got up and left, telling them I was going to another dealership and I did. The Richardson location was exponentially better! Alan and Phillip at Richardson Chrysler Jeep Dodge were wonderful and got me in the car I wanted at at least half the price Justin tried scamming me on, the car I asked Justin to show me and it was like pulling teeth to get to even see it! And without any of the unprofessionalism or rudeness I experienced from Justin and this shitty dealership. Please drive a little farther and go to Richardson, don't waste your time here or on Justin Ferguson. read more

Brandon Tomes CDJR - HORRIBLE please ask for at least another sales consultant if you go to this terrible dealership, Justin has no idea what he's doing, 0/10 - Car Dealers Near Me - McKinney, Texas

My worst experience ever. I have a 2024 Ram 2500 Diesel I purchased from another dealership less than 2 weeks ago. This morning my truck wouldn't start because of the cold. This is my 1st diesel so I wasn't aware it will gel up in the extreme cold weather. I called McKinney because it was closer to my home. I was told by the young lady if I got it towed there she will not be able to look at it for several days. She said oit will be better to sit in my driveway until it warms up. My response was I cant be off until next Tuesday or Wednesday, her response was nothing she could do. I explained to her I just paid $90,000 less than 2 weeks ago and is this how Dodge treats it's customers. Also 3 years ago I purchased a 2021 Ram 1500 from this McKinney location. I traded this truck for the 2500 Diesel for towing purposes. I called Dodge in Prosper and spoke to Austin and had a totally different experience. He said he will check with his diesel mechanic and call me back. He called back and said his technician is busy but under the circumstances he will look at it immediately. I called and had my truck towed there. Austin explained the technician will lift it up and put 72 degree heat underneath for 24 hours and check for any damage. I will never go to McKinney again for sales or service. I just ordered a bedcover and scheduled to have the bed sprayed as i did with my last truck but i will drive the extra miles to go Prosper in the future. 2550 University Prosper, TX.75078. Stay away from Dodge City McKInney. 700 S. Central Expwy. McKinney, TX. to avoid what I just went through. read more

I wish I could give them 0 but I wouldn't !!! After 3 months purchasing my 2017 JKU I am very very very disappointed. First I had problem with the finance department for extended warranty cancellation. Today I found out in SERVICE DEP that they did the Jeep's 1st oil change, they forgot to leave the cap on !!!!!!!!!!!!!!!!!!!!!!!!!!!I was ready to go to Oklahoma for my birthday tomorrow and checking the Washer Fluid when I noticed the cap is gone !!! How could they do this to the brand new Jeep ?? How could you don't inspect the Jeep and give it to the customer ? What if the engine was locked up ?? If you like your car don't ever go THERE !!! NEVER !! read more

Brandon Tomes CDJR - Car Dealers Near Me - McKinney, Texas

This was our second stop looking for a 4 door Jeep Wrangler. The first one was a typical overbearing, pushy, shove it down your throat sales pitch dealer. But Dodge City was totally different. We had done our research and we know Jeeps hold their value. Jeeps don't really get discounts and deals. We kinda knew that. The first place we went to, it was sticker price and that was it. Not at Dodge City. I saw a Jeep online I wanted to look at on a Saturday. We made and appointment the same day and drive an hour to go look. Our sales guy was Brad Stone. He was friendly and frank. Not overbearing and listened to what we wanted and what we were willing to do. The Jeep I saw online wasn't what I was looking for but I ended up finding something else. It was just on a truck on its way to the dealer. I had to wait 4 1/2 Days for it but it was worth it! Brad was texting me every day letting me the status. Fred in finance was also great. My husband is in finance and is a straight shooter. They hit it off and there wasn't that weird stress and anxiousness that you usually have in the finance office. Even when we picked up the Jeep days later, he was talking us up. Super nice people here. So nice and respectful of our wishes that my hubby will most likely be buying a truck here soon. read more

Brandon Tomes CDJR - Car Dealers Near Me - McKinney, Texas

Being new to town and trying to find a trustworthy dealer to work on my car is stressful. Stopped by was given Liz Perez's name and number to deal with. She was amazing, can't say enough or how grateful I was for her. Very knowledgeable, kind and helpful!! Everyone there we came in contact with were polite & helpful. Super fast turnaround! Thank you so much for everything and making this so easy! Especially a warranty issue, we all know how stressful that can be. read more

Would not recommend. Not worth me explaining the situation,but enough to let people know this is less than a 1 star experience. They also broke the clips off of my coil packs. (See pictures) *update* I also contacted Russel and he was no help at all. I make it a point to avoid going here and specifically tell people to avoid the service department and the dealership in general. Plano is much much better. read more

Brandon Tomes CDJR - The yellow clips on the 2nd and 4th coil pack are broken. Meaning they do not lock on. - Car Dealers Near Me - McKinney, Texas

Had an air ride suspension problem, long story short they charged my warranty company about $4,000 and I'm still dealing with air ride problems, took it back in and they tell me it's going to be several days. After owning 3 rams I will never take another car back to this dealership ever. If they aren't competent enough to pull their own heads out of their asses to fix their own vehicles what's the point on spending money at their shops. To the owner that replies back with generic responses to every bad review, we know you do this to save face. Beware any customer that goes here for air ride suspension problems or anything else for that matter. It's too late, I took it to the Ford dealer and had it fixed in 24 hours. If your guys weren't so busy trying to get every vehicle in and out so quick to line your pockets and actually listen to the customer, maybe even test drive the vehicle once you think you have fixed the problem when you have not, this post would not be here. Take it up with Kevin. You won't see any of my cars/trucks again. read more

tried to buy a truck, but they would not sell it for the price advertised online. when questioned why, they said the price was higher because they would tint windows and add wheel locks (but those things were already on the advertised truck). read more

I've had my car since '19 and I've had no problems with them up until now. I got a half ass free car wash that they could've kept. The workers were pretty rude and passive aggressive. They told me my daylight passenger headlight was out which I already know. Claim they didn't have the part to fix it but told me the price and wrote it down anyway for what? Service wise all I usually get is oil changes, which is had about 6 free ones that came with my jeep now I pay which is no problem, filter changes, and tire rotations. read more

I worked with Dale Graham and put a deposit down on a wrangler they had coming in. We worked out the pricing details and there were no dealer markups or upsells. He kept in touch letting me know when he expected the Jeep to come in. When I came in to pick it up it took less than an hour to fill out the paper work and go through financing and walk out with the keys. If you're looking for a car reach out to Dale. He's been in the business for years and he'll shoot you straight and get you taken care of. read more

Thank you to the staff for being so attentive and dedicated to even the smallest of details. Eddie Campbell is awesome! Customer for life!

Parts dept. customer service is bad. I purchased a part and then was told it was back ordered. I called to cancel my order and get a refund and the person on the phone said he would get his boss to process my PayPal refund. I asked him if it would for sure be done in the same day and he said he would take care of it. I called a back a few hours later to confirm the refund and he said it would not be able to be refunded until 4 days later when his boss would be back in then office. It is ridiculous that when you cancel an order that only one person in the whole parts dept. can process the refund. I need that money to buy the part that was back ordered and now I have to wait a week before I can get my money back. read more

My Dodge Durango got towed here because it was not starting. When it got dropped off they said it was possible the battery. Since it has been sitting their and no one has looked at it. It has been going on three days. This has been the worst experience and it is frustrating because every time I call they give me the run around and push the time back that they will be able to look at it. This is my only car and I am frustrated that they have not even looked at my vehicle in 3 days. I still don't even know what is wrong with my vehicle. And now I might have to spend more money on a tow to send it somewhere else. read more

Worst service imaginable. No surprise that when I came to leave a review there were multiple 1-star ratings. Our jeep has a service need. They agreed to take a look. After 4 (FOUR!) days without an evaluation they finally admitted they couldn't tell when they'd even look at it. Apparently living without your vehicle for an indefinite is totally acceptable to them. We directly asked if they wanted our business and they didn't even pretend. They said they had plenty of business and weren't concerned at all that we were either unhappy or taking our business elsewhere. Terrible, terrible business. read more

I was in the market for a new truck after totaling mine. I stopped into Dodge City of McKinney as I was driving to the ford dealer. I looked at the trucks on the lot and found a really nice 2017 that was being sold as new with 75 miles on it. The truck was nice and I thought if I could save some money I'd buy it. I negotiated the price from the position I was buying a new truck, they told me it was a new truck, it had 75 miles on it. We came to an agreement on a price and I bought it. When I got the truck home I started to activate all of the perks that come along with buying a new vehicle, free trial period for satellite radio, unconnected service.... while I was online activating UConnect it indicated my service expired. I thought, well it's a 2017 maybe there's some confusion so I called them, they told me the service expired and indicated I was the first owner of the vehicle and to contact the dealer. I called the sales person, 6 hours later I hadn't heard back, I texted again. This time the sales manager called. In a crackling voice he told me that a deal had fallen through with a previous buyer but they had already began the processing. Basically all of the perks associated with the purchase of a new vehicle started and as I found out, so did the warranty. So I lost 8 months of warranty coverage. When I negotiated the deal no one mentioned any of this, I thought I was buying a new car with all of the privilege of a new car. When I signed all of the paperwork no one mentioned this. They were unwilling to make it right so I brought the truck back and canceled the deal. They basically lied to me and withheld important information that materially effected the value of the truck. They basically sold me a used truck. read more