I noticed that there is some situations where everything can't be fixed. But the service with Zack…read morehas been phenomenal. I didn't even know that I was driving with a bad alignment until he pointed it out and he was able to catch a solution for my tires to not get damaged or wear out with rapid progression. Thank you so much for the value you put into your work.

Best service. Had to get a couple of tires replaced so while I was sitting in the waiting area I…read morenoticed a few things. EVERYONE was very professional and accommodating. I only come to this location when I need this type of service. Not sure how this location is not a 5 star.

Ask Chad for a second opinion on work one auto care wanted to do for $3000.00. He just shook his…read morehead and smiled. Most of the work the other guy wanted to do was unnecessary and over priced. Chad did what was needed to be done at one-third the quoted price. Work was completed in a day and a half. Great, honest service.

My daughter is a UTSA student living away from home. She calls me and says her 2018 Hyundai Elantra…read morewon't start but she knows of a mechanic close to her apartment. She has her car towed to Chad Miller Auto Care and calls me to say she needs a new battery and is being quoted $645. I ask her to hand her phone to an employee, and when I asked why this is so expensive the employee raised their voice at me. I asked for a manager and was informed it was Chad himself I was talking to. I would NOT suggest this mechanic. He is unprofessional and perpetuates the negative stereotype of crooked mechanics preying on young women.

I recently had a blowout while driving from the 1604 to the Bitters Rd exit. A pothole did a number…read moreon my car. It was towed to Discount Tire near my house. I ended up having to buy two tires for my SUV, which were fairly priced before all of the extra add-on charges. I drove home and thought nothing of it. When I got home, I noticed that my low tire pressure lights were on for both of the tires I had just had replaced. So I went right back and got into there outside quick service lane to have my tires looked at. Here's a weird thing: when you buy new tires, the tread level is generally between 10 and 11 mm for large SUV tires. Sometimes they're even deeper than that. I was quoted that my tire tread levels were at a 7mm and an 8mm, though I didn't see that until the next day. I thought, "Wtf!." So I drove back to Discount Tire and asked them to check my tread levels because it didn't make sense what they were telling me the previous day. Sure enough both tires came back with a tire tread level of 8mm and 8mm. I questioned that immediately thinking I had been sold used tires. Another couple of guys came out and they were all having a conversation around my car which I was not able to hear and then one of the guys approached me and told me that tire tread levels from some manufacturers have lowered for whatever reason. I tried looking that up, and I couldn't find anything about that even when I was looking at my specific tires. That's a big huge thing to say I noticed that they were using a laser gun to check the tires so I asked them to do a mechanical check. He said he wasn't sure they had a mechanical device to check, but he would go and look. Several minutes later, he came back with a mechanical unit and checked the tread levels and slowly approach my window to tell me that now they've checked in at 6 mm each, which blew me away! I was told not to worry about the actual tread level, but the fact that the tires are new as can be seen by looking at them. Then I was told that the day and a half I had had the tires might have been a left time depending upon how much I've driven you have lowered the tread that far which is a complete asinine thing to say. I had gone to work once and other than that I've only been to Discount Tire company, which is literally two blocks away from my house. It was clear I am not getting anywhere with them so in the meantime, I've gone online to log a complaint about the runaround I got, and just hoping for some honest answer and then a remedy if need be.

Got everything that I need and I was in and out. Love the easy system they have when making…read moreappointments. Most important, everyone that I had interacted with was super nice. Glad this is one is by me! Only coming to this specific one from now on.

Patrick and Robert are knowledgeable but honest. I just bought a ram 1500 and had not made first…read morepayment yet when brake pedal went to floor. Not only did Patrick get me in immediately but was a straight shooter about brake costs. I will definitely be returning for future services at Shavano Park PEP Boys. Found a business that you can trust and get repairs far faster than I thought possible. Guys need raises! Thxs again !! Trey Means

Do not take your car here! The guys working at this shop are incompetent!!!!!!…read moreCalled them for an estimate to replace both headlights and running lights because the right side headlight and running light were not working. They said they could do it for $88. My step son took the car to the shop and after an hour of working on my car, they said that they couldn't fix it and they were not going to charge him. They left my car worse because now the blinkers don't work. I went back today so that they could fix the blinkers and the manager was very rude. He said that he did not feel comfortable fixing the car and that it was going to be expensive. After arguing with him for a few minutes, he told me to take my car and get off of his property. These guys can't even replace a headlight bulb!!!! Do not go here!!!!!

This review is for the discount tire on 12850 IH 10 W in San Antonio. I had to special order a tire…read morethat had been punctured by debris on the road. My other 3 were fairly new. I spoke with Jacob on Friday afternoon and by Saturday noon my tire was there. The installation went well. He even went above and beyond to reset my sensor. All the employees are so nice and professional even though they are installing tires in an area that doesn't seem to be air conditioned. I dealt with Bert and Jacob and both were very nice.

After spending 950.00 dollars. For new tires. My tire light is coming on and wasn't before. My car…read moreis now vibrating it wasn't before. I'm super upset. I know they have warranty but it's not even 24 hours. I'm busy and can't get back till next week. also they didn't even walk me to my car because they were busy. I think after spending so much money they didn't even have the professionalism to walk me to my car which wasn't even parked on their property. The receipt is emailed or texted to you. Not given to you at time of exit or payment .I'm not happy! The link that was sent here by discount tire doesn't work....:-/

We were out for some appointments and had some time to kill. My wife had some returns for Sam's,…read moreand this one was near where we were going. We decided to go here, let her make her returns, look around, and then go to our next appointment. The first thing that I noticed was that this store is extremely busy. In fact, the parking lot (which is huge) was nearly full. We probably parked about a football field away from the front door. We walked in and found the area for returns. We were the 3rd group in line. We thought it would be fast, but the lady working by herself was so slow that it probably took 20 minutes to get through the ordeal. After the returns were done, we walked around the store as we had never been in this particular location before. The store was well stocked and merchandised well. That is an accomplishment as busy as it is. Will I return? Probably not as it isn't in my part of town.

I ordered 12 items through their online app. All 12 items were available and they processed my…read moreorder using my credit card. I had the items delivered to my house and when they arrived, only two items were delivered. I tried to catch the delivery driver, but he drove off, even though I was behind him in the street, waving my arms. I called the store and it rang for over 10 minutes, so I tried their 1-800 number. An AI assistant came on, but could not help me, so it turned me over to a live rep. The rep told me that my 10 missing items were out of stock. I told them I wanted a rain check, because the 10 missing items were on sale and I wanted to take advantage of the sale. They would not do that for me and refunded my money. They should not be showing items are available online, if they are really out of stock. Also, when they short an order, they need to leave some kind of explanation behind, rather than just leave two out of 12 items on my doorstep. They also need to adjust the tip I gave to the delivery driver, based on a percentage of the 12 items, when they only delivered two items. I have been trying to call the store for two days now to talk to someone about this, but the phone just keeps ringing. They need to have some way for customers to get ahold of them to let them know they're having a problem. The only thing I can see for this is a feedback function on their website, but I don't expect that they will respond to anything I've told them. They need to fix this or people are just going to start quitting their memberships on them. I'm not paying a membership fee just to be treated like this!

Taking my car to Surgo Automotive was one of the worst experiences I have ever had, took my…read morevehicle here to get my suspension checked, said I needed airbags had them replace, cool, then the same day I picked up my vehicle all of a sudden electrical problems, I didn't have electrical problems when I took it to them, so I took it back to them kept my vehicle for 5 days still couldn't find the problem, and still charged me almost $500 the worst experience I have ever had with an automobile shop never ever will take any of my vehicles here again. No stars

I recently had the pleasure of working with Surgo Automotive and I can confidently say that they…read morehave earned every single one of their 5-star reviews. When I noticed some shaking in my steering wheel, I called around to a few different mechanics for help. Surgo Automotive was the only one that made me feel like a valued customer from the very beginning. Mike and the rest of the automotive staff were courteous, and professional, and were able to take me on the same day. The team quickly identified and resolved my issue, and even went above and beyond by performing a complementary inspection. I was blown away by their attention to detail and dedication to customer satisfaction. After shopping around multiple mechanics in San Antonio, I can honestly say that Surgo Automotive stands out as a shining example of what great customer service, professionalism, and honesty should look like in the automotive industry. I am thrilled to have finally found a reliable and trusted mechanic after 5 months of searching, and I will be recommending Surgo Automotive to all of my friends and family. Thank you, Surgo Automotive, especially Mike for your outstanding service and commitment to excellence!

Quick turn oil change with key recommendations for future mx I can chose for next time without any…read morehard sell. This was perfect when I didn't have time extra for that. Just what I needed.

guy at the front desk service was amazing, gave me great advice and helped me put on a spare tire…read moreno charge. Good honest service here.

Put in a request through Yelp, did a phone consultation, and they arrived within 30 minutes. Only…read more$180 for about 10 miles back home. Really appreciate the fast service and good deal.

Great job,best service, highly recommend to everyone.Perfect communication and response fast on…read moretime.Thank you Tom Towing... 100 hundred