I cannot say enough good things about Shane Co. I bought my wife's original ring and diamond from them 15 years ago, upgraded it at year 7, and surprised her with another beautiful upgrade last October for our 15th anniversary. Unfortunately, last week she called me crying her heart out--the entire diamond and crown had somehow fallen off her ring. We were absolutely devastated. I immediately called the store, bracing myself for a stressful process, but the manager on staff, Cynthia, completely turned the situation around. She was incredibly kind, immediately assured me that the lost diamond was fully covered under their warranty, and invited me to come into the store the very next day. When I arrived, another manager, Simon, took great care of me. He patiently and expertly assisted me in choosing a gorgeous new stone and setting for my wife to replace the lost one. To say their customer service is fantastic would be a massive understatement. I honestly never expected a lost stone to be covered under warranty, but Shane Co. truly stands behind their jewelry and goes above and beyond for their long-time customers. A huge thank you to Cynthia and Simon for turning a heartbreaking moment into such a seamless and positive experience. We are definitely customers for life! read more

Great service always delivered here at Shane Co. You are always greeted entering the store and you are serviced promptly without a lengthy wait time. The staff is attentive to your needs and eager to assist and help. A large selection of jewelry is offered here but I usually shop online on Shane Co. read more

Service was so detailed. I came in to have my jewelries washed and a necklace to be sent to be fixed. Also browsed around: selection was very good. Value matched quality. Will come here again and again. Been here for years and years. Parking was easy. read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

As long as I've lived in the bay area, I have known Shane from the infamous radio commercial that is now drilled into my brain until the day I die. But that tells you something that a company that's been around longer than my own life and yet it's still round and thriving shows the style of business and customers. For the first time ever stepping foot into a Shane co being felt that I was heard and seen comfortable with my surroundings price point and communication with the sales people. It was a no-brainer that I knew that I was going to purchase the engagement ring/the wedding band/and my ring from Shane Co. It's probably the first place I started to look then branched out and ended up coming back. Definitely impressed with the service and the attention to the detail and the well educated thought out the process. Shout out to Caleb! read more

Shane Co. - His and hers - Jewelry Near Me - Walnut Creek, California

Reggie was helping us with a pick up order and walked away to help new customers and never came back to us. Two other people asked if we were being helped; we explained we were here for a pick up. Finally, who I think was the manager went to the back, then someone came to help us. We got the purchase order. After my fiance tried on the band, they said thank you you're all set, but we weren't given a box or anything until I asked for one. I felt judged, dismissed, and treated poorly. This was supposed to be a special moment and it was ruined. read more

stopped by again to get our rings checked to maintain our warranty which again is the best around. I love walking out with my ring super shiny! the staff is always friendly for the most part. read more

Leila was a great sales person. I believe another gentleman named Adrian (maybe?) helped me at first, he was also very friendly. I want to thank them both for making my transaction quick and easy. It was very busy on a Monday in the early afternoon which I wasn't expecting, so Leila was helping multiple guests. She communicated that very clearly to me which I appreciated. Even while helping multiple people at once, I didn't find myself waiting around, she checked back frequently and was genuinely nice. Shoutout to Leila for being great at her job! There's also a great variety of options at this location. You can check if items are in stock on the website prior to coming into the store which is nice. Parking lot is pretty small though but I still found parking pretty easily. Overall I was happy with my visit to this location. Multiple staff checked in with me and made sure I was being helped. I will return for future purchases. read more

Another 5 star experience at Shane Co.! Ty assisted me today. He was friendly, very knowledgeable, and provided fast efficient service! Additionally, Ty went above and beyond by linking two accounts together, which will help me going forward in my relationship with Shane Co. I also had time to set my eye on beautiful pieces that I may need to purchase down the road! They have gold, diamonds, and beautiful gemstones! I highly recommend this business and location for all your jewelry needs! read more

Love love love this store. The staff are extremely kind, friendly and diverse. It's very hard to find parking but worth it. read more

Shane Co. - Bag - Jewelry Near Me - Walnut Creek, California

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We had a great experience today with Rwejuna when we were looking for a tennis bracelet for our daughter. He was such a joy to work with and we ended up finding the perfect bracelet! I love that we didn't feel pressured at all unlike some jewelry stores. Thank you so much for making it an enjoyable purchase! read more

Their customer service is as poor as their jewelry quality. Definitely do not recommend. If you're an LGBTQ couple this is not your spot. My gf and I went here to browse and looked around for 20 min waiting for someone to help us while 5-6 of their service personnel were aimlessly walking around or standing behind the counter without a customer. Jokes on them because they missed out on double business. Shame on you. Will not be coming back. read more

I had such an incredible experience at Shane Co. today and had to leave a review. I came in with a ring that I actually purchased from a different jeweler because something still wasn't right with it after multiple "repairs." The original store had already tried to fix it three times, and the ring was still missing a diamond and the setting didn't look right. Tiana took the time to carefully look at the ring and immediately showed me exactly what was wrong with it. She explained everything so clearly and even told me specifically what I should ask the original jeweler to do to properly fix it. I truly appreciated how honest and helpful she was, especially considering I didn't even buy the ring from Shane Co. She and Char were both incredibly kind and welcoming. While I was there, Tiana also showed me some of the wedding bands they carry, and honestly it made me wish I had just shopped there from the beginning. When I originally came to Shane Co. while looking for wedding bands, I remember having such a magical experience, and now I really regret not purchasing from them. Lesson learned... I will never buy jewelry anywhere else. If you want knowledgeable, honest, and genuinely helpful people, go see Tiana and Char at Shane Co. They are amazing. read more

Upgraded my diamond today with Charan Persaud after a long search. Charan is very knowledgeable and compassionate. I didn't feel pressured to purchase and answer3d all my questions. Shane Co Walnut Creek, CHARAN is a KEEPER! read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

I recently went to Shane Co. in Walnut Creek to get new rings. Char Persaud was the jewelry consultant assigned to me and he was AMAZING! I went in with the rings I wanted to look at but when I put them on my finger, the diamonds were too big next to the ring I was trying to match it with. Char had another ring in mind and that ring ended up being perfect next to the ring I was trying to match. Char really took his time helping me and didn't try to rush me. He cleaned all of the jewelry that I was wearing (2 of the rings weren't from Shane Co.), and he even found that my wedding ring had a missing prong and 2 of the stones in my other ring were loose! When I was telling him how I wanted a fancy yellow diamond, I pointed to one that they had but it was pear shaped and I needed a radiant or emerald cut. Well, in his spare time, he searched for the fancy yellow diamond that I wanted and less than 8 hours after I left the store, he sent me a link to one he found that was at another Shane Co. He's having it shipped to the Walnut Creek store and it should be there in 2 days. Now that's what I call going above and beyond! Char, it was such a pleasure meeting you and thank you SO much for finding the fancy yellow diamond that I've been looking for. YOU ARE AWESOME!!! read more

Fantastic rings and INCREDIBLE customer service. We have had diamonds fall off of our ring and they always replaced them free of charge. This is amazing to me. Of course it's not our fault. The diamonds fall off but the fact that they replaced them for free is really an incredible feature. I highly recommend this place and would not buy my jewelry any place else read more

Shane Co. - Diamond and Ruby wedding ring - Jewelry Near Me - Walnut Creek, California

My sister and I needed to get our ring sizes and Marissa took wonderful care of us. We also tried out the stone cuts available so we know what looked good for us. Ten out of five stars. read more

If you're looking for jewelry for yourself or a loved one, Lindsey at Shane Co is your girl! She was just as excited about finding the right stone as I was. The consultants there don't make commission on their sales (which makes for a low pressure environment). I never felt like any one was pushing sales on me, but at the same time I hadn't had consultants where the rep was as patient, kind, and as knowledgeable about their stones as Lindsey. Lindsey was great at listening to my concerns and desires regarding the pieces I wanted. I can be indecisive and did have to make several appointments to be sure on the pieces I wanted. Lindsey was always willing to help, and never acted annoyed when I would ask to view pieces I had previously viewed again ( which I understand could be annoying). If you go to Shane Co in Walnut Creek ask for the gal with the rocking red hair as you will not be disappointed! read more

I went to this Shane Co looking for an engagement ring and I was amazed by the level of service and care they put into the experience. Not only does Shane Co offer beautiful products with extensive ring care after you buy, but the staff at this location made the whole process easy and fun. I have to give a shoutout to Kent who went above and beyond to make this ring everything I wanted and more. When I came into the store, Kent immediately put me at ease and presented everything so clearly that any feeling of being overwhelmed by the many wonderful options dissipated. He took so much time with me to hone in on what I wanted and genuinely cared about my vision for the ring. I left the store feeling really confident that we had the ring and the stone I wanted and from there, he communicated every detail of the process and the ring was being produced and made every step up to receiving the ring so easy. I can't thank Kent enough for his efforts and both myself and my fiance were blow away by the results. read more

Shane Co. - engagement ring - Jewelry Near Me - Walnut Creek, California

I visited today, Saturday, May 31, 2025, and Allyson helped us. I came just for my regular cleaning and inspection, but I brought my mother with me. She recently inherited her mother's wedding ring after my grandmother's death, and Allyson was so sympathetic and sensitive and made the experience for my mom so thoughtful. My mom wanted to have the ring resized, and they also cleaned and inspected it. One of the diamonds had been replaced before by Shane Co, but they are not the original jeweler. My mom was ecstatic with her service today, and I have to agree. Allyson was absolutely great with us today. THANK YOU! read more

Brought my rings in for their cleaning as well as a pendant that had broken. Charan worked with the jewelers to take care of the repair..they got it done before the estimated time and it's as good as new! I get consistently excellent service every time I come in. read more

Ally did great greeting us coming on the front door and answered our questions. She also followed up quickly with an email to me on how I might be able to get into a contest. Simon did an awesome job of taking our jewelry for cleaning part of their wonderfully incredible warranty that they have with their store. And they stand behind it, believe me. While we were there, we had an opportunity to chat with a manager. Where does Tom shane find all these nice people? Miss Melissa answered a question I had about having chairs by the counter for handicapped like myself being a handicapped veteran. And she had a very good answer for me. I have never had a bad experience coming into this store. And I fully trust everybody that works in there and know what they tell me is the truth and that I will get quality merchandise at a fair price. read more

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We had the pleasure of speaking with Rwejuna today in helping select my husband's new replacement wedding band. His customer service skills are amazing and when my husband decides which style he likes... we are definitely going to him to make the purchase. He did say they are not commission... but I want him to get the recognition he deserves. Thank you for your time and knowledge today!!!! We will be purchasing from you once a decision is made. read more

I want to give a huge shoutout to both Caleb and Char. I went in looking for an engagement ring and had the pleasure of being helped by Caleb. We spent a good 3 hours going through different rings and styles, along with looking at many many different stones. Caleb explained the different rankings of the stones very thoroughly and was patient throughout the whole process. I later returned to get some sizing modifications after the proposal and Char made the whole process incredibly simple. He had us try and compare sizes to see what's comfortable yet still has some resistance. We needed the ring ready ASAP due to an upcoming trip. Char went to the back room to spoke with the team that performs the modifications, and later came back letting us know to come back the next day to pick it up! Also, he even brought out the microscope and put the stone under it so we can see the laser engravings, we were having a hard time seeing it with the handheld piece. All in all, it was a great experience and simplified by the Shane Co team. read more

Thank you, thank you & thank you again to Walnut Creek Shane Co. for helping me find a replacement wedding band and for cleaning/re-sizing my wife's ring under time constraints. Shout out to Charan and the team of jewelers for their outstanding service. Truly appreciate the expedited work! read more

Our sales representative was amazing and helpful. Charan found just what my wife was looking for and also took care of resizing a ring for us. Shout out to the jewler Minh for being able to put a rush on the work. Thanks read more

This is the store every one needs , the store Clerks are top notch people. I highly recommend this place you guys won't regret it .

Leaving a review and shout out to Caleb for the great service he gave when I brought in my wife's diamond ring for repair. Caleb is my true friend in the diamond business. He was courteous, helpful, knowledgeable and friendly. Caleb had my order written up and taken care of in a few minutes and when I came back to pick it up, he took care of everything right away. I knew about Shane Co's great service when I was looking for a ring, but I really wasn't sure until now. I'm definitely glad Shane Co has such a great maintenance and warranty service and great employees like Caleb. My wife wants to get it cleaned every week now because she loves how sparkly and shiny it is now. The picture doesn't do it justice. Thank you so much, Caleb! read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

5/5 stars because of Charan. My fiance got my engagement ring with the help of him. It's finally time to go back and get our wedding bands, and it turns out he's the one that ends up helping us. Such a helpful guy with incredible patience! His opinions , advice , and suggestions were all so helpful and amazing. We felt no pressure, no rush. Probably one of the best customer service experience we have ever encountered. Charan if you're seeing this , THANK YOU! . read more

Great service and quality highly recommend for any jewelers need. Personnel is all friendly and very helpful.

Great experience this time around!! June 2023 and we came back to find our wedding rings! Char was the associate helping me and it was a 10/10 experience. His energy, knowledge and experience made it fun. He inventoried every single wedding band I found online and let me try them all on. I was happy when my vision came to life, once again; with a ring from the stores selection. My fiancè also found his ring here and we love Shane Co for so many reasons. Thank you again! ** note for store: when I arrived they had no record of my appointment that I made in April for June, my ring was too be cleaned polished and dipped same day and they had no record, I have an email but it was too late to honor that- so I had to leave my ring there to be shipped back. Just appointment area needs work. read more

Shane Co. - Rings side by side- they compliment each other so beautifully - Jewelry Near Me - Walnut Creek, California

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My Experience @ Shane Co. I entered the store with the mind of upgrading, but I did not know exactly what I was looking for. Instantly, I was approached by Evan who made me feel welcomed and completely at ease. I ended up speaking with two representatives, Evan and Char. They patiently walked me through the options, explained everything clearly (Natural vs. Lab Grown Diamond), and helped me find the perfect upgrade within my budget. With Char and Evan expertise, I was reassured that I had chosen the right diamond and setting. They were never once pushy of my options. You can tell the diamond was crafted with care by Shane Co. I was fully satisfied with my experience from start to end. The customer service I received from Char and Evan was above and beyond. They genuinely care about making my experience special, and it shows in every detail. I left feeling 100% confident in my purchase and excited to come back for wedding bands. Highly recommend Shane Co. if you want beautiful jewelry and top-tier service! read more

Treated like a second class citizen once I told them what I needed. Sure it's not their ring, but I came to them for business, I was paying for it. I have a real 10 karat gold ring, with three stone in it. It's my wedding ring. An alexandrite, and two moon stones. No problems for three years, but my hand got stuck in something while at work, and one of my moonstones fell out. I had the stone, I just needed the prong fixed and the stone put back in. The rep talked down to me, saying since Shane Co doesn't deal with "whatever these stones are, mood stones?" I said "MOON stone. It's a pretty common gemstone." He said they can't confirm what stone it is somehow because they don't use them? But they'll take my money to fix it anyway so I tried to brush it off. What kind of jeweler can't tell what a moon stone is? But when I got my ring back, it wasn't even clean. It still had some sort of putty in it, and was greasy. They couldn't even be bothered to throw it in their cleaning machine afterwards. I paid for their service- over $100 for it. So why was I, and my ring, treated so poorly? This is not the first time I was treated this way but I thought it might have been a one time thing- but now I know better. I don't appreciate being looked down on. Never going here again. read more

Charan assisted us with our engagement ring selection and really went above and beyond! 100% recommend Shane Co and especially Charan because we were able to get our dream ring! Thank you for your help, Charan! read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

My fiancé and I went in looking for wedding bands with only a vague conception of what we wanted. Caleb was wonderful at narrowing down our preferences and also throwing in some well-selected variations and wildcards. We both ended up choosing rings he suggested (but weren't initially what we thought we wanted) and are both very happy with them. He also just made the process fun-- lots of jokes, no pressure, and he remembered us when we came back the following week. Was a great experience. read more

Very helpful and accommodating and very informative! Affordable cost too and great store!

I'm not one to write reviews, but I had to take the time to shout out the BEST Shaneco jewelry consultant,Cece. My grandma passed away four years ago, and I have been wearing her ring since. Unfortunately, back in December at my job holiday gathering, the Diamond fell out. I was devastated once I realized it was no longer in the setting. It wasn't a Shaneco ring, but I had heard many great things about Shaneco jewelry. So, after work on 3/1/24, I decided to see what Shaneco Walnut Creek could do. When I walked in, CeCe kindly welcomed me and listened to every last one of my concerns. After a little time going over different diamond qualities, etc, I found the perfect one!! Once I picked the ring up a week later, the way the Diamond looked along with how clean my ring was exceeded my expectations. Cece was working that day as well and took the time to check on me. I was so pleased with her customer service,knowledge, and kind advice that I've been in 4 other times since and have specifically asked for her. She is amazing! Unfortunately, when I picked up my necklace today, I didn't get to thank her again for everything she has helped me with. (she was with other customers at the time) I will for sure be back ! Thank you, Cece read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

Shout out to Reggie! Reggie was able to help me trade in my men's band to go towards a yellow band with some bling. He was also able to help find my wife original band that we purchased back in 2015 and he was able to find it in platinum which was perfect since my wife upgraded her engagement ring to platinum a few years back! Reggie not only took his time with me but this man is dressed so well! Thanks for everything! I am a customer for life! read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

Rwejuna has been exceptionally helpful, friendly, and clear throughout my experience here. Always friendly and patient. Ask for him for top notch service. read more

Waste of time. Couldn't do a simple resizing and tighten the stones on my wife's mother's ring. Rude, sad excuses and will never go back. Had it done somewhere else. read more

I lost the diamond from my engagement ring. I have had the ring for almost 25 years. Fortunately, I had it checked less than six months ago. Shane Co was able to help me with upgrading and finding a price point I was comfortable with. Evan Perry and Marissa Jones spent an hour and half with me as I figured out what stone I wanted and what setting I wanted. They were very patient, going back at least three times to bring me a new batch of diamonds to look at. I am so excited for my new ring! I am so grateful to the patient, caring employees of Shane Co who helped me with something so important to me. read more