I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

James was great. He was very thorough, checked in with me, and explained everything clearly. I was…read morein between meetings, and the whole process went very smoothly. James told me the price before making any repairs, which I really appreciated. Overall, I was very pleased with the service.

We have been having problems recently with a 3 unit mini-split install - wall drip & humidity. Ryan…read more(supervisor) inspected and then dispatched an install team (Richard and his assistant) to follow up. While we'll see how the results turn out over time, they were all extremely professional and friendly. Quickly diagnosed problems with all 3 units that will hopefully solve the issues - under warranty from 3 years ago.

H&C just installed new furnace and air conditioning units at our home in Laurel. Chris and Matt…read morearrived right on time and worked efficiently to install the units. Chris explained everything once the work was done and answered all my questions. Chris and Matt were very friendly and courteous. We moved to Laurel 6 years ago from Massachusetts and have always used H&C for tuneups on our equipment and have always been happy with their service. In addition, I think their pricing is fair. I highly recommend H&C Heating and Cooling!

An employee of this company was driving erratically and unsafe on Cedar Lane in Columbia shortly…read morebefore 5 pm today. He was purposefully driving slow to piss off the SUV behind him (no clue why) and then proceeded to break check them, nearly causing a multi vehicle crash. The SUV had to swerve around the H&C company truck to avoid collision. I would not patronize a business who employs unsafe individuals.

I had Bethany Air put in a new SMART thermostat in end November 2024. They were here 2-3 hours…read moretrying to get it to connect. They left with the SMART thermostat functioning but disconnected from the WiFi. I was finally able to connect it a couple days later to the WiFi. A few months later (April) I called the thermostat manufacturer due to an issue with my 4 year old furnace and the thermostat. I asked why it kept running my emergency heat more than my regular heat and my house was cold. They ran through troubleshooting with me and figured out that the thermostat was not wired correctly. The thermostat manufacturer stated the incorrect wiring caused the issue with the emergency heat running frequently. They suggested calling a HVAC repair to address the cold house. I called Bethany Air. The technician (1) came. He told me that I needed a transformer after spending a good 50 minutes in my attic and then assessing the heat pump. I asked about a surge protector and he also thought this a good idea. Both items were ordered. Other information was provided that possibly we had a power surge that caused the transformer to stop working in the furnace. I was also told the furnace would not run. The technician was here a long time. A different technician (2) came to put in the two parts a few days later. He went in the attic and came down about 5 minutes later and asked if we had turned on the heat. I stated no, it doesn't work, and I had not messed with the thermostat. I did note it was on though as the previous technician gave no recommendation to turn it off. He stated that a couple other parts had "burnt" and we "were lucky that the house didn't burn down". We discussed briefly the findings. I informed him that we were told the furnace wouldn't work. The previous technician (1) did not give any instruction to turn off the thermostat, to turn the breaker off to the furnace or heat pump, nor did he take any precautions to avoid this further damage (burnt parts) from happening. I called Bethany Air when he left. The receptionist took the information than stated the manager/owner would call me back soon. No callback was received from the manager/owner. Instead the technician (2) who had left called me and tried to change his initial assessment and downplay his findings significantly. The parts came in and a different technician (3) came. He made the repairs. He told my husband that all charges for all 3 calls would be in his invoice. I paid the invoice. Since then I have received an invoice a couple times after I paid the "all charges" invoice. We have reached out to the company 3 different days, speaking with the same receptionist. We are told the owner/manager will call us back that day, and have never received any callback. Email response to the invoice also got no response. I cannot recommend this company in good faith. However based upon other reviews, you may have a better experience.

We needed a new thermostat installed on a quasi-emergency basis. They got us scheduled for the…read morenext day. After contacting several companies, they offered the best price and quickest service. The technician who installed the thermostat was efficient and friendly and did the basic programming. I will consider them for our annual maintenance service, since our old service company closed shop.

They replaced our HVAC system on the hottest day of the year. They were very professional and we…read morecouldn't be happier with their work.

Best customer service ever! Fair and honest. Highly recommended!…read more I have dealt with Maryland Heating & Cooling several times since I moved to Columbia three years ago. The first few calls were because my aging furnace or air conditioning had stopped working. Never a fun experience but Deb tried to help me resolve the problems over the phone. When that wasn't successful, she got me on their schedule ASAP and frequently were able to make it out sooner than expected. Ron provides a fair and honest diagnosis of the problem each time and they worked with me to make educated repair decisions. This past week I experienced furnace problems again, but this time the diagnosis was fatal. Ron and Deb worked with me to determine the most appropriate replacement solution, got me scheduled as soon as they could, and even offered to drop off space heaters at my home to help us keep warm until the new system could be installed. They completed the project on Friday and I couldn't be happier. Everything was handled with the utmost professionalism. They also bring treats for my dogs, which are highly appreciated by the pups.

Quick and professional. They came right away after I call. Highly recommended for serviceread more

Fixed! HVAC service has been Our go-to company for years. Prompt, fair, pleasant, good…read morecommunication.

14 year Annapolis residents. Cannot say enough good things…read moreabout John and his Fixed HVAC crew who did a complete central a/c replacement for us in less than 5 hours, and barely one week from the time of his estimate. That was also the exact price we paid upon completion. Quality brand, not the builder grade stuff two others were giving estimates on using, and Fixed HVAC beat both their prices by over $1k with no back and forth! I've used them for routine maintenance over the last several years also. On time, clean and professional. We built one home and did extensive renovations/additions to three others. We are not rookies at hiring tradesmen. This is a local Annapolis outfit that deserves a shot at your business. Not kidding.

Want to find an honest fair HVAC company? Stop looking and just use Sweet Spot. Robb is awesome,…read morefriendly, knows his stuff and is fair. When I had my service contract and they would come out, it was never "Oh look I found something wrong". It was usually "Everything looks great, see you in 6 months". When something was wrong, they explained it and gave me a fair price to fix it.

liszen!!! It was so hot in this house I bout melted off my eyeball weave (fake lashes)! This HVAC…read moresystem has always been grouchy (it's 30 yrs old) but it got downright disrespectful lately! Picture it...the heatwave of 2018 The warranty company I use said the earliest they could get folks to me was FIVE days after I submitted my request. Whet?!?!? Did I mention my lashes?? And the cat, Louboutin del Moscato, and my mini pig, Leroy Spartacus, aint happy neither! No. Not in the middle of a heatwave. Found SSHS on yelp and they were able to arrive same day at a better rate. My 30 year old HVAC system needed refrigerant. 20 minutes later the house started to feel noticeably cooler. I will invite them out to check on the system in the fall. Quick to respond, stayed true to their quote, diagnosed the issue immediately and were very informative and friendly. But my warranty company fittinuh get these words! Well, as soon as I reattach my eyelashes and relax in this here air thanks to SSHS