Just had a "hot" pastrami for takeout. Was cold. Very little meat. Rather bland mustard. Certainly didn't resemble the photo in their online menu. Will not go back. read more

Staff doesn't seem to like customers. Really wish they would clean up the customer service and take some pride in the appearance of the store. Doesn't exactly scream "come eat out food". read more

Bruegger's Bagels - Outside sign - Bagels Near Me - Belmont, Massachusetts

Bruegger's is good when they have the right employees working. Going this morning the goofy short guy with the blue shirt and glasses thought he was a big boss tryin to over charge and be disrespectful. Put in his place and he learned his lesson be respectful. Very poor service, very poor experience, terrible employee at register this morning. Get that removed from your face! read more

This place has old school bagel shop charm. Not very fancy inside and not particularly clean (really just customers leaving crap on the tables and stuff not getting cleaned up regularly which is whatever) but that really doesn't bother me. The only thing that bothers me is that over the years bruegger's bagels as a chain has gone all in on shrinkflation. I noticed the bagels got a little bit smaller and the large iced coffee is now a medium but they call it a large and the prices have gone up overall.. To be honest if it wasn't for the free coffee when you pre order on the mobile app I wouldn't keep coming here, but with the free coffee it's the best deal around and the food is actually four out of five. People complaining about attitudes don't realize what it's like to work with customers, I get it if you're having a bad day, I am too!! read more

Went in this morning at 7:30am to avoid the lines and ordered 2 dozen bagels. Opened the bag at 10am and realized she only gave me 1 and a half dozen, missing 6 bagels. I was the only one in there, it was not a difficult order. Went back at 10am and of course there were about 20 people in line so I left. Urgh. I don't know why I go there. read more

The manager, Troy, gave the Girl Scouts a tour of the shop after hours and taught them how to make each type of bagel, explained the processes involved, and multiple ovens. The Girl Scouts loved it, putting ingredients on their own bagels to take home, drinking a chocolate milk, and going home with a handwritten Bruggers Bagels card to each Daisy saying that they made the day bright. He was such a generous person. I saw one low review on Yelp about being out of bagels. I can share that Troy mentioned supply chain problems have occurred quite frequently due to the pandemic and how he and his staff dealt with the time they had no plain bagels for 5 DAYS. he also mentioned that each morning they put out 3 dozen cinnamon sugar bagels and they are always gone in one hour. Troy also mentioned how he was reached out to high schoolers to get them their first jobs and a whole host of other things. It was so interesting to learn about what it takes to run a shop. Thank you for the awesome field trip, Troy, and for your friendliness. My child is already asking to go back to see if you or your team are going to be working that shift to greet us! read more

Bruegger's Bagels - Bagels Near Me - Belmont, Massachusetts

Avoid this place!! In Belmont Center shop in the last few years, it's a consistently unpleasant experience of rude, unfriendly, and/or unhappy group of 'take your order/food prep' people with only occasionally, someone slightly more pleasant/reasonable at the register - line or no line. And the reviews, one notices are very BAD here - over time. Brueggers has become a poorly managed chain - at least in metro Boston!! So unpleasant, it's enough to wreck your mood - consistently. Nothing special with food, so overall, not worth the price! In Belmont, there are angry (at best) people doing a lousy job at taking a polite, simple order. Bad vibes and ugly, zero environment atmosphere - even at 'take out!' Every few months I've gone there because of location/early open or late lunch hour and ALWAYS regret it. Not looking for anything but basic courtesy. So, I'm done once and for all here! Lousy experience first or last thing during their open hours - and they close at 2 pm. How does this place stay open in Belmont Center with what must be high rents? Ugly shop environs, and in your face, need to let you know they are indifferent, stressed out or hostile people making food, etc. And I'm generally on the side and always pleasant to workers! Around Belmont, MA vicinity, if you want a Breuggers bagel, (and I used to frequent Breuggers years ago around MA and in Pasadena, CA), go to the somewhat better staffed one in Lexington, MA -- or head to another restaurant altogether! read more

costumer services is extremely extremely poor... I went this morning Sunday 11/12 and the cashier female refuse take my name also she said the order is going to take long time because they was back up ... I insiste to give her my name but she's say does not matter is going to take long time anyway. Eve seeing the manager raise voice on other costumer there... sad Wake up !!! That location is obviously down poor side ... Teaching your employee to respecting costumer is good to start it ! read more

Not sure what everyone is talking about with opening late. I go there every day, literally everyday, at 6am and they're always open. I get my farmhouse sandwich with a random dozen every time. They bagels are always in stock and the lighting and temperature is nice. I feel comfortable and happy there. I simply don't believe the complaints they must be exaggerating. Be honest when you leave reviews please. read more

They define the word 'mismanaged'. A frightening display of how not to run a business. Always out of Eve and painfully slow service. And the DEMAND a tip at the register. read more

The worst location I have been to, and I have traveled all over the U.S in several states. The sandwich's are horribly made, tasteless, and not consistent with all other locations in different states we have visited. Placed a mobile order, took over 25 minutes, because they waited to make our order. When I placed the order the place was empty, they waited until they got busy and made everyone else's order before ours. Ordered 5 sandwiches along with 2X baked hash browns, I did not get my hash browns. Come to find out they didn't have any, and instead of telling me while waiting or issuing a refund someone wrote "No hash browns" on the bag. I had to go back inside and request a refund, on top of waiting 20+ minutes IN THE STORE for my order. I almost left with out my hash browns or refund, because they did not notify me of this until I asked. The "Manager" looks all of 12 years old, and all of the workers are poorly trained, and uneducated on the menu. This was our first time in Cambridge, from Hawaii. Won't come back to this location! Bad experience. read more

The woman preparing was outwardly uninterested in helping. The bagels ended up overly toasted, there was one slice of turkey per bagel, the cucumbers were past their prime, and the topping options have been severely limited. Will not be returning. read more

Brueggers does a decent job of putting bagels out. So I'll give them an A-OK score - which is what three star is. Side note: I do think they would benefit tremendously from having a regional social media manager. We do get occasional coupons in the mail but I do think if they had more check-in offers on yelp and other social media sites and offer coupons through Instagram and etc. they may get some serious traction out of that. Overall it's good to have them close the bagels are decent and we go there every so often. read more

Ive been going to this Bruegger's once or twice a week to pick up bulk bagels. 90% of the time they don't have ANY of their best selling flavor bagels. How do you fail to make enough bagels when you know you're going to be busy at 9am on a Sunday. And BTW Bruegger's in Brookline has a surplus of bagels so no reason Belmont should be SO bad. read more

Extremely slow. They didn't even ask what type of cheese I wanted on my bacon egg and cheese. Me along with a few other customers were waiting to order for around 20 minutes with only 4 customers in the store. Terrible service. read more

This has got to be the most rundown, dirty looking Bruegger's I have ever been in. The floor is noticeably dirty, the cabinets are water-damaged, there is no glass between the customers and a large part of the counter which has the majority of the "add-on" ingredients for the bagels. GROSS! read more

I love Bruegger's bagels. Not too big, like some places, great genuine bagel consistency and flavor. This particular location has been doing a better job recently w/the seeds. I docked them 1 star for 2 reasons: occasionally they run out of popular varieties, and sometimes the bagels are not quite as well done as I prefer (still fine and not undercooked). read more

I've always liked the bagels from Bruegger's. Good texture and flavor and they're often still hot from the oven. Some of the staff here is super friendly. They make sure I get all the freezer bags I need and sometimes even throw in an extra or two near closing time. read more

The website said it was open at 6am, was there at 9 am and the doors were locked and looked like they were still setting up.

i used to like this location but it has gone completely downhill. it is incredibly disorganized, leasing to people ordering food and then standing at the register waiting 5-10 minutes to pay. staff does not pay attention to orders and does not know the menu, yet they are often also just hanging around not doing anything. the bagels are also rarely fresh and half the varieties are not available. read more

Please pick up your order in 15-25. I got there 25 minutes after ordering and still had to wait an additional 20 minutes. Drove 2 minutes home and the food is cold. What gives? I havs had problems with this location before, and they continue to go downhill. Counting the days until the new bakery opens in town and these guys are out of business read more

BEWARE! Absolutely horrible service today. I get everything is a little crazy right now due to COVID 19 but at least have the appropriate number of staff members. That's not even what I am upset with though. Once I placed my order the sandwich maker cut my bagel then just left it there for five minutes as he continued to serve other costumers rather then just finishing my bagel right there. When the guy finally returned to my bagel I asked if he could give me a new one because that one had been sitting on the counter for 5-7 minutes. As he changed the bagel out he proceeded to belittle me and said " wow I've been working here for a long time never knew that. Guess you learn something new everyday." In the most condescending way possible. He got mad because I asked for a new bagel. He then said I should apply for a job...this guy was really something. He then said he's the district manager which is alarming if Bruggers is employing people like this to represent and work for them. This is the Belmont, Ma Bruggers location. read more

2 tubs of scallion bacon cream cheese isnt it...its plain cream cheese their selling and labeling it bacon and scallion!!!!. Shame on this place for taking peoples hard earned money and fooling them!!.. I will never spend another dime at this location let alone a diffetent location...how can brueggers be trusted at this point ????. Worst service ever!!!!!!!!! . oh and i def want my money back for the 2 tubs of what i thought was bacon and scallion but wasnt!!!!.. Hope the higher ups read this and do something about it! read more

Get it together people. I've been coming here for years and it's never been great...but today was absolutely the worst. The store is filthy...as in nobody has cleaned it in days. The culture is clearly toxic. Your staff is rude, doesn't care, doesn't want to be there. The western sandwich I got went right in the trash. You realize you can be seen preparing the food? The components are literally falling all over your filthy counter and you just haphazardly shove them in or on top of the sandwich. You then attempted to cut it in half and it completely fell apart. No worries, you just proceeded to wrap it up like a burrito and hand it to me. And god forbid I try to place the rest of my order. Sorry for the inconvenience. And please clean the knife. A cinnamon bagel should not have chipotle sauce on it...that one was thrown away too. read more

Poor service (does the company provide training for their young workers?) Servers spent time chatting together while customers waited in line. Did not have coffee at 1:00 pm on Saturday, with no attempt to replenish it. Made mistakes with 2 (out of 2) bagels--left out or wrong ingredients. Closed early with no notice--when I called to ask why, was told "We decided to close early due to issues in the store." Terrible. Will not go back. read more

Shoutout to the 2005-2010 brueggers staff that used to work at this location. Angela had this location run like the best oiled machine around. There was never a time In the past when I came in and there wasn't a line, sometimes out the doors on weekend mornings. The entire town used to come here and get bagels, and you'd always see somebody you knew. Over the last recent years, this has became a different place. Bagels are often sold out and service is unbearably slow, even with fewer customers. Bring back Angela please or other well qualified staff to return this brueggers to a neighborhood meeting place again. read more

Super helpful staff. They go out of their way to be polite, helpful and friendly. Great bagels! I picked up a big catering order for a work function this morning and the bagels were very popular! read more

Our family has been going to this bruegger's for over 6-7 years. We are noticing that their bagels have gotten increasingly smaller over the past 2 years. The last two times we went there, we noticed they now only put cream cheese on one side of the bagel. We like capers on our bagels- the last few times, they literally counted out about 5-6 capers to put on our bagel sandwiches. They charged $0.70 for capers- this comes out to about 11-12 cents for each single caper! Similarly, when i asked for onions, they put two half pieces of a thin slice of onion, which can barely be tasted but again charging $0.70. Makes us not want to order anything other than dozen or half dozen bagels at a time- I'd recommend against getting bagel sandwiches at this bruegger's. read more

The service is awful. I was in there today and had the older lady. When I asked for cream cheese on the side she rolled her eyes and responded with "Jesus Christ". I also ordered a bacon egg and cheese to bring to my friend, she asked me what kind of cheese I want on it and I said it doesn't matter (my friend didn't specify) and she then said " oh it doesn't matter just cause it isn't for you" in a rude tone. When I got my bags of bagels every single thing was wrapped besides my bagel THAT SHE MADE WRONG!! She was extremely rude. If you hate your job so much... quit! read more

It is not the first time I come here and I just love it. Wonderful service and always freshly baked favorite bagels. Today I have met Anthony and he was very accommodating and professional. He brew a fresh pot of coffee for me and advised me on pre-ordering special Valentines heart shape bagels - brilliant. Going to be back here on February 14th. Thanks again. Darina Pogodina read more

I've always had a love-hate relationship with Bruegger's. Regardless of location, the bagels are always hit or miss. I'm a New Jersey native so I'm pretty much a huge snob when it comes to bagels outside of Jersey or New York. I've been spoiled. So when I do go to Bruegger's, I usually keep it to myself. This particular Bruegger's in Belmont Center, though, has treated me well. The service was quick and the people at the counter were extremely friendly. I went in with an open mind and I left happy. That's new! I ordered the smoked salmon breakfast sandwich because 1. there was a huge photo of it on the wall that looked positively delish, and 2. I was hungover. Ya know? It came with 12-hour oak-smoked salmon, cream cheese, fresh tomato, red onions, and capers on a plain bagel (didn't want to risk it this Bruegger's trip). Turns out, it's really good! By no means is it the best smoked salmon breakfast sandwich I've ever had. I grew up in a Jewish family so smoked salmon was almost always around. But for Bruegger's, I was impressed. It's a chain and I never go into chains thinking I'm getting something totally gourmet but I was pleasantly surprised this time around. Next time I'll try it when I'm not hungover and let you know how that goes. Wish me luck! read more

If there were any other place to easily pick up breakfast bagels...ANY other place... So frustrating to wait for a very long time and then be treated poorly as if the long line and lack of counter help were my fault entirely. I don't get it. Understanding that it must be incredibly challenging to hire good, reliable staff in this market and in this town, at least figure out how to make enough bagels and return my kindness at the counter. Better coffee and some music could help as well. Maybe the business model just doesn't work. I rarely meet a happy employee at any Brueggers I go to. . It hasn't gotten any better. read more

Service is terrible. They hire these High School kids that don't care about anything. The manager Jenn is rude and yells. The place is dirty. Why can't you invest in good help? It is killing the buisness here in Belmont. It use to be such a nice place years back when they first opened, now no one cares. The sandwiches are a major mess and the price is always different. The register is falling apart in the back and they don't care, they let it hang. The Bruggers in Belmont Center, Belmont, MA read more

The service is despicable, ruins the quality of the food. An employee ignored a child age customer because she couldn't hear them.

If i could give this place zero stars i would, i came in today and was excited to get a salmon bagel , BUT the woman ( old Spanish woman) who was making my sandwich was incredibly rude she was being so nasty towards me and would barley respond back to what i was saying, she made me feel like she did not want me to even be in the store. If you want good service do NOT come here. Please think about who you hire and take control on who works in your store. read more

BEWARE!!!! They do not enforce mask policy! I was told by the manager that "he is not allowed to ask anyone to wear a mask in the store." TOTALLY WRONG!!! A man was in the store with no mask and several young girls around him (all wearing masks thank goodness!) THEY YAVE NO REGARD FOR THEIR CUSTOMER'S SAFETY!!!!!!! Do your part to stop the spread!! read more

This bagel chain claims to sell NYC styled bagels. Their bagels are half the size of NYC bagels. I know as I live in NYC. Plus this store didn't toast my bagel when I asked it to be toasted. Plus this chain doesn't take wireless payment from smartphones. Which is stupid as handing over your credit card is not secure.! read more

Many times I have shown up for bagels only to find their Baker is late and there are no bagels at all. When they do have bagels, there is a long and inefficient line because they are understaffed. Their employees are often unfriendly, surely because they are understaffed. read more

This was THE WORST bagel i've ever had. My friend and I walked in to get bagels, however it was not busy two people in front of us. Workers had no idea what they were doing, messed up my very simple order. I was very unhappy with my experience here at this particular Bruegger's Bagels. read more

Ok, I literally just got home after almost flipping out in this dump. I give this place the benefit of the doubt over and over again. I come in here at least once a week. And hope that I NEVER get the old Spanish lady with the short haircut. And today I had her. First of all. The managers over there need to clean house with their employees. Some are okay ..Most aren't. I don't know after all of these awful reviews this woman is still employed there. Blows my Mind. I order a sandwich and they were out of the kind I wanted (@9am) so I had to figure out what I wanted after I ordered my first bagel. I told her what I wanted and she just looked at me. Mumbled something and I asked her to repeat , which she didn't. As she was making my sandwich which she slobbed on my egg and cheese, on half of the bagel which was a mess, and put it in the oven. Doesn't even let it cook the whole way through and takes it out. Tells me to go pay. I get home and the bagel is basically raw & uncut. She didn't want to cut it and didn't want me to see. Thanks.. you lazy incompetent "worker". I will be contacting their corporate office and letting them know. And tell them To actually take a look at their yelp reviews. I will never step foot in this place again. read more