Bruegger's Bagels is a whole vibe. Breakfast hits every time, and the lunch specials? Chef's kiss muah. The salmon and capers combo is next-level with its fresh, flavorful, and portion stacked just right. I enjoyed their house made orange juice or they have fresh coffee which I also order together. Service is smooth and friendly, always and the portions are solid, and you can actually chill in their comfy setup while enjoying it all. Bagels this good don't just fill you up, they make your day a little better! I love my food paired with the outside seating plus waterfall area. read more

Bruegger's Bagels - Everything with turkey instead of bacon Avocado & Tomato Sandwich - Bagels Near Me - Brea, California

Very disappointed. I arrived at 5:30 a.m. and waited in my car until 6:00, which is the posted opening time. At 6:00, I got out and stood outside waiting, yet the doors still weren't open. Employees clearly saw me standing there and never acknowledged me or explained the delay. If your sign says you open at 6:00 a.m., then you should be open at 6:00 a.m. I come here regularly whenever I'm working in the area, but this experience was extremely disrespectful and unprofessional. A simple apology or explanation would have gone a long way. Unfortunately, after being a loyal customer, I'll be taking my business elsewhere. read more

Service is terrible! Listening is NOT a strength. Health concerns where spread is being managed. read more

I will say the bagels are very delicious ! employees are exhausted and tired usually cause its the morning and they are overworked.

The bad reviews are true Their service is trash. Also they wear gloves but touch everything, fridge doors, trays, food & money. Mid order I regretted coming here. read more

It was our first time trying out this Bagel place. We ordered the following after taking our sweet time studying their options. Haha. Total came to $34.22. Hot Pastrami signature Bagel sandwich. This was decent. Bacon, Egg & Cheese Bagel sandwich. Ian loved it. Ofcourse! Egg and Cheese bagel was alright too. Cream cheese plain bagel was alright too. Seating inside was decent. Employees were doing their thing. They took their time patiently explaining away the million questions we had. (+1) Bagels themselves were lacking something. I cannot explain as I felt like I was paying gourmet Bagel prices without getting the gourmet experience. Get it? Sorry, but not a fan. read more

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Yum!!! New York style bagels, chewy, crunchy, hot, fresh! I got the Everything bagel extra toasty with eggs bacon and cheese, a side of jalapeño cream cheese to add to each bite! Everything was perfect, steaming hot and extra toasty just the way I like it! The cream cheese is amazing! read more

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Some of the best bagels around! We been to several bagel spots around and we keep coming back! They are packed most of their work hours but well worth it every time! I like their plain bagel with jalapeño cream cheese! Or just plains with regular cream cheese! Parking can be limited but typically not a problem! Restrooms are cleaned and well stocked! read more

Bruegger's Bagels - Bagels Near Me - Brea, California

Brueggers bagels is prolly one of my favorite spots ! But I'm leaving a 1 star review because every time I come customer service is so bad :( Employees roll their eyes as soon as you walk in and while I place my order the older lady kept scoffing at me. I went to check out and in their front fridge where they leave all their cream cheeses I saw they were out of the one I wanted I asked the younger cashier if they had any more in the back and she rolled her eyes at me, squinted her eyes and told me let me check. Once she got it she threw in on the counter at me and left to go talk to the other employee talking bad about me in Spanish thinking that I don't understand. If you don't mind bad service the bagels here are great ! read more

I swear every time I come here it's the best experience. There's one guy in particular (not sure if it's the owner) that is THE NICEST. Greets & knows everybody. Overall, the best bagels in town. read more

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I've been going to Brueggers for quite sometime and have been a creature of habit. I usually get an everything bagel with veggie cream cheese double toasted but, today I decided to make a change and go with everything bagel with bacon egg and cheese with butter as well. Sooooo good!!! Might be my once a week go to. Staff is always kind there and do a great job! For people that have not tried a bagel there I suggest doing so. Also go on Wednesday for their dozen bagels deal. read more

Had the toasted cranberry bagel and rosemary with olive oil bagels, both with cream cheese, and they were very flavorful. Staff was pleasant, and plenty of indoor seating at this location. read more

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See you. On. Tuesday. Robert. For coffee. Your. Hazelnut. Coffee is wonder. Full. Bagel. Get isyummy

Decent bagel place. Ordered the dozen variety bagels and the double bacon egg sandwich. I find the dough a bit too dense. Service was good and place was clean read more

The people here suck! Very chintzy with the cream cheese on the sandwiches. Only spread it on one side of the bagel. Lettuce wasn't real fresh and the pickle spears had seen better days. Not friendly people working here.They need to get rid of the employees and get some friendly people in here. I won't be back. read more

No frills, chain bagel shop, but this location is spot on. I tried the following: plain, smoked salmon, turkey avocado. All three, darn good bagels. Definitely reorder worthy. As mentioned, nothing shiny here, just well executed brunch items at reasonable prices. 4 stars read more

Bruegger's Bagels - Smoked salmon, turkey avocado - Bagels Near Me - Brea, California

The bagels are good, but I feel that the customer service isn't good. I feel like the employees aren't happy working there and they don't exemplify good customer service. I pretty much experienced the poor customer service every time I came here and that is why I avoid coming here. The cashier is always not friendly and it looks like he always wants to rush you out of there. The employees need training in providing good customer service. read more

I'm big on customer service, so when the person at the register barely makes eye contact nor says thank you that's huge. It was a guy in his 40's with dark brown hair and a mustache. I ordered a toasted plain bagel with cream cheese and butter. I had to request that it be toasted a second time due to it appearing hardly toasted initially. The bagel was great tasting, along with the decaf coffee. Fairly large dining area and it appeared clean. My bagel was about $4 or less, as was the coffee. They had bagel sandwiches also and over 8 or more flavors of bagels. Not bad- 3 1/2 stars read more

Bruegger's Bagels - Plain bagel and coffee - Bagels Near Me - Brea, California

Not sure why Yelp doesn't have Bruegger's Bagels location in San Diego Mission Bay, but I love this place! Staff is always very friendly, the restaurant is clean, and the food is delish! Very affordable prices for great quality bagels/sandwiches. read more

Bruegger's Bagels - Bagels Near Me - Brea, California

You smell the fresh smell of bagels when you walk in. The service is fast and efficient. Excellent coffee house vibes. Now the food is Amazing as is the coffee. I had the pastrami bagel and some of the hazelnut coffee. Great place for breakfast or brunch. read more

Bruegger's Bagels - Western bagel breakfast - Bagels Near Me - Brea, California

Fantastic bagels and great service! My family and I have been going to Brueggar's for 20 years now. We'll always support this establishment and the lovely people that work there read more

Bruegger's Bagels - Sriracha Honey Sunrise Sandwich - Bagels Near Me - Brea, California

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The girls that work here are very rude and disrespectful! Especially Gabbi.. very dissatisfied with the service and will never come to this location again. If they are that unhappy with their job, maybe they should find another one. read more

Food is amazing as always! I just wanted to come here and point out something I thought was wrong. I watched a manager be SO rude to a younger worker clearly trying her best. I couldn't believe she acted like that toward her in front of me (a customer). Then the manager turned to me and was kind of rude and inconvenienced by me standing there ready to order. I know they're busy but jeez! read more

Nice bagel place for when you need something quick They have quite a lot of options or you can make your own I got the salmon bagel There is a lot of seating inside and plenty outside Decor/ ambiance is giving.. meh The bagel was good! But $12 for a bagel.. not again for me.. quite pricey I did get the OJ it was good! No pulp :) I'd say this is a good spot to go when you're in a rush and want to not explore other local food options read more

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Long time customer... For the last 6+ months this location has switched focus to mobile orders first and therefore it creates a very long line, practically out the door, of customers waiting to even put their order in. This is a terrible way to manage the store and makes for a horrible customer experience as well as repeat business. Here's a thought, dedicate ONE person only, to handling mobile orders. The other staff handle all of your in person customers. Something needs to change at this store. read more

First time here and won't be coming back ever. Ordered two bagel sandwiches and a large cold brew, we aren't sure the ordering process and the man at the registers was rude about it. Asked for water cups to be met with more sass. Bagels were subpar and dry as hell, and the whole five minutes we were in the shop two super loud, random beeping alarms were going off as the man was being rude to the lady who ordered after us. The worst customer service I've ever seen and as someone who works in the food and service industry, this is so unacceptable. read more

Second time I order here, so disappointed both times, never again!! My everything bagel was burnt why you would think that's ok to serve.

Love brueggers but damn the customer service is horrible. Specially from the younger women. They should definitely not be in customer service, they look miserable. read more

Love the bagels here. Always delicious. Love the ham, egg, and cheese on an everything bagel. Iced Coffee is okay but not something I would order all the time. read more

The people here are always so nice, the service is quick and it's a really good size bagel shop with lots of seating. Unfortunately though, I just don't find the bagels to be good at all. They are pretty small for a $4 bagel (I can buy an entire package of better tasting bagels from the grocery store for less than 1 bagel here) I also hate that they are never "toasted" (even when you order them toasted) The edges might have a very slight crisp and if you get something with seeds on top (everything or sesame) it will definitely burn the seeds but the inside (the heart of the bagel where all the bread is, is never close to being toasted) it only makes them warm and chewy on the inside... nothing toasty about it! I've been there three times and was underwhelmed every time. Today was the last time I'll be going there, not only was the bagel not good but the cream cheese tasted sour and was a very weird consistency. I do love a good bagel but unfortunately (for me anyways) it's not going to come from Bruegger's. read more

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I've been coming here for years. The food is good kind of small portions, but I won't complain too much about that. It's the price that gets me.. Service is typically fairly friendly. Some of them are just there to work and are serious about it. The atmosphere is nice not too big of a place and most of the time I've gone there. It's busy so they're doing something right good coffee. read more

It was our first time and no one made eye contact or initiated to take my friend's order. I just got a coffee and the coffee tasted fine. Problem I had was that they have an app, but I did not find out till I got to the register that I could not use my rewards because the location does not use the app. They forgot about both our orders and since it was busy we waited 20 minutes for a small order. Once we asked if our order was almost done the workers gave us attitude and rudely gave us our orders. I don't think my friend and I would want to come back due to the service. Looked like the place to be to get yummy bagel sandwiches. Was crowded on a Saturday morning when we went. Unfortunate that they aren't friendly. Read some other reviews and sounds like they need improvements whether that's better hiring/training/pay/staff/management not sure. read more

Bruegger's Bagels - Black iced coffee with creamer options. Irish cream tasted good - Bagels Near Me - Brea, California

First time here. Customer service could use an improvement. Smiling and saying good morning wouldn't hurt. Wouldn't hurt to talk to the actual customers rather than being ignored. 2 stars cause the coffee was actually good. read more

TL;DR - Rude staff, even ruder manager, false advertising and inflexible ordering options. Will not be returning. Full story below: I've ordered here for company events since their bagels are tasty and popular with my team members and didn't have issues until most my recent interaction. I don't know if there was a change in management or just an overall decline in the quality of staff and training but I will no longer be supporting this business because of how poorly they treat their customers. It took 2 hours of back and forth phone calls and 2 physical visits, to get the "Two Dozen Bagel with Cream Cheese Bundle" that I ordered, not at all a complex order, mind you. Firstly, they answer the phones less than half of the time, and when they do, the staff are not trained to answer any questions and constantly defer to the manager, Aurelio. Aurelio is rude, does not greet people, and does not apologize or accommodate for any mishaps. He is a "take it or leave it" type of guy. I had attempted to place a phone order since they've stopped accepting orders on their website, but they do not take payments over the phone. I understand phone payments are a security issue but if that's the case, then a secure online option should be made available. Aurelio made no attempt to work with me despite the fact that I was making multiple calls to his store, trying to give him MY BUSINESS. He 'took' my order regardless but did not take down my phone number or any other information. That didn't give me the confidence that the order would be fulfilled or that there would be accountability; as this was for a company event, I needed something concrete. I eventually found a third party website powered by Grubhub that allowed credit card payment and advanced ordering for pick up. Several attempts to reach the store were made afterwards to confirm the order was received, where Aurelio was unable to confirm receipt of the order. I made honest attempts to reach the store so that we didn't duplicate any orders and when I finally reached him, I was told there wouldn't be duplication because my initial phone order was on a slip of paper that he could just toss in the trash...talk about a lack of professionalism or system. Nonetheless, we proceeded with the Grubhub pickup order and later found that the 2 dozen bagels didn't have cream cheese included. Aurelio was aware of the order that I had placed since we had already spoken via phone several times by then, and it was still left out. I had to return to the store and ask for the cream cheese, during which Aurelio rudely demanded that I pay for them and that "based on the price you paid, it's not included". I was not going to waste my time arguing with him, but did voice my dissatisfaction regarding my entire experience with this ordering process and was met with absolute silence as he rung me up for the cream cheese. No apology, no attempt to rectify, nothing. People may like your food, but keep up the attitude, and customers will catch on. I see on Yelp here that the business owner uses a default template to defer dissatisfied customers to fill out a form instead of making honest attempts to listen, another symptom of the "take it or leave it", "too bad" attitude....No thanks! I actually have many recurring company events that can amount to significant business but I'm not going to beg someone to take my money, what a ridiculous attitude to have as a business! read more

This was my first time trying Bruegger's bagels, and I was deeply disappointed with the customer service I received. The two girls up front did not welcome me or smile once. The one girl rudely yelled next guest, but I was still looking at the menu so I said "one second please" and then after that she refused to look at me, I had to go up to her and say "can I order now" after standing there for a few minutes. After I ordered the girl at the register was on her phone while ringing me up. The food was okay, I don't recommend coming here, my boyfriend makes me better bagels at home. read more

One of the few early morning options for a 6 am work breakfast around here. Usually grab a bagel sandwich and there's hardly ever a line that early. They always have the full variety of bagels and it's really quick to make a sandwich. read more

Fire. Seems to be a very popular bagel spot since it's so poppin in the morning! Line out the door but still got fresh bagels sandwiches in 20 mins! read more

Bruegger's Bagels - Bagels Near Me - Brea, California

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Great service! I got the schedule hash brown bagel and it was good. A bit oily but good. I'd try something else next time. Staff was very nice and attentive! Would definitely return read more

Bruegger's Bagels - Cheesy hash brown bagel - Bagels Near Me - Brea, California

I was craving for a bagel sandwich on New Year's but my go-to bagel shop was closed so I decided to give Bruegger's a try. I opted for an Egg, Ham, and Cheese Bagel Sandwich ($6.99) on a Rosemary Olive Oil bagel. The sandwich was decent, but nothing special - 3 thin slices of ham, one egg and a slice of cheddar cheese sandwiched between a rosemary olive oil bagel. The bagel had a noticeable rosemary flavor and a slightly chewy and tender interior. The bagel tasted fine, but was definitely on the small side so don't expect a lot of value for what you pay. We went around 11am on a Saturday morning and there was a small wait (about 10 minutes). Overall, the bagels at Bruegger's were decent, but nothing I would drive out of my way for. The service was less than friendly so don't expect much in terms of customer service. read more

Bruegger's Bagels - Egg Ham & Cheese Sandwich (Rosemary Olive Oil bagel) - Bagels Near Me - Brea, California

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For almost $10 per breakfast bagel, totally NOT worth it. I get that lots of fast food places do this, but the price seems way too high for this tiny thing. read more

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