Oh the excitement of having a Bucharest near the house. I was waiting patiently for the grand opening. I couldn't wait to visit. I first tried Bucharest earlier in the week (Tuesday) and was pleasantly surprised with the venue. From the open space entrance to the cozy wood benches and booths. I thought it looked pretty hip and contemporary. With the abundance of staff waiting to assist me and cook my order, I couldn't wait to get my order. Looking at the menu, I was excited to see the vegetarian options. I ordered the veggie shawarma. Had I known (or asked) what was in it, I would have omitted the cheese to make it vegan. Nonetheless, the price was right for $5 and some change. After I placed my order, I had to wait no more than 10 minutes. Although the shawarma was tasty, My only complaint was the sandwich was messy. It came apart immediately. Bummer. Next time, I'll order a fork and knife too. Fast forward to my experience yesterday evening. My husband treated me and my daughter to dinner. She ordered a chicken shawarma and I another veggie shawarma (much better in presentation than Tuesday). Unfortunately I can't say the same for the customer service. My husband ordered a egg cheese burger (took 20 minutes longer to cook) and we were almost done with our sandwiches before he even gotten his burger. No apologies were made or prior notification of the wait time. I ordered shoestring fries and he ordered curly fries. When I received my fries another young lady ( high school age, it seems) confronted me about my order. She insisted I didn't order them, nor paid. We referenced the receipt and saw the cashier didn't put the fries on my order (honest mistake). So while we are still waiting for my husbands hamburger, which was a horrible customer service experience anyway, The young lady threatens to throw away the fries if I don't pay. Seriously! Is this the biggest concern at the moment. I told her to take the fries. We waited 10 minutes longer to get the hamburger. Simply horrible customer service. Since my husband is already hard to please, he complained the hamburger tasted like a frozen patty (definitely not made with fresh beef), we had to ask for napkins, silverware and updates on our order....I know for sure he won't be back. I'll come back only for a call in, pick up order. I definitely won't dine in, or order something complex like fries on the side. read more

I love the food and usually spend over $100 every time I'm in here for food for my employees. However the last two times I was there multiple employees were not wearing their masks or wearing their mask around their chin. This is unacceptable for people taking my order and making my food. I won't be back read more

Ok so my very first order was about a month ago, I ordered two chicken & hummus and a fattoush salad. My husband stated the chick/ hummus container was slacking like one order had been split into two containers, the hummus had an odd taste like it wasn't fresh so being with child I stopped eating it. We decided to give them another try, the second visit we ordered one chick/ hummus and 2 salads. Hummus was fresh however my husband was right about the portion because this one was full Today I must say I was very disappointed I ordered a fattoush salad with the chicken on the side, as I began to eat I realized tomatoes and cucumbers were not fresh at all and there was barely any lettuce, so I called took the salad back for what I thought was a fresh one, when I got home it "appeared" fresh as there was lettuce added but when I started to eat it appears they put the returned salad on the bottom and topped it with fresh lettuce and feta, same soft cucumbers and wilted tomatoes. Waste of time and money!!! And was still hungry! In conclusion I "used" to love Bucharest, and would drive 20 mins to get a Shawarma but over the last few years quality has declined, there's no consistency and now that they are within walking distance, its not even worth the walk! #disappointed read more

Bucharest Grill - Middle Eastern Near Me - Detroit, Michigan

I placed a order was told it would be 15 mins , 30 mins... later it was realized that they misplaced the order... the money was refunded in cash, but why not the interest from using my credit card, what about the hour took out my check from being let to work trying to reconcile, after trying to do business.... This customer is not satisfied! read more

5* for the food and flavor but had to deduct a star for the wait time. Was told 35 min but in actuality, it took 55 min for our order to be ready. Their food is consistently good, the service is ok but if an order is going to take closer to an hour, please be honest with a customer when they order. read more

Yay! Bucharest comes to the burbs of Detroit!! This location was supposed to open last summer and due to who knows why it didn't but it's here now. Been a fan of this place when it was downtown near Centaur Bar. I used to drive 30min to get a 6-pack of Shwarmas and now it's 5min walking distance from my house!! I'm really glad they built in Detroit and on the much needed revitalization of The Avenue of Fashion. They easily could have gone to Ferndale or put a new location in downtown or midtown where all the cool new stuff goes. Time to revitalize the neighborhoods!! Thanks Bucharest! read more

Meh. That's probably the best I could do with it. The chicken was fine but salty. I had never been to this location and I don't have to go back again. read more

Never recommending or eating here again, waited 30 mins for a falefel shawarma and it was partially frozen.

My wife and I love coming here. The food is always perfectly flavored, never to dry or mushy.

Ordered a chicken fattoush salad w/o onions or green peppers and got an entire plate full!!!!! The oil and vinegar was nothing but oil, didn't get any pita bread and hardly had any pita in the salad!!!!! I called to let them know what happened and was put on hold and no one ever came back to the phone!!! What a big waste of money!!!! I put it in the dogs dish and he didn't even want it!!!! Don't waste your time or money at this place!!!! I'll continue to go out to the burbs to enjoy dinner!!! read more

Love love love there chicken shawarma & there chicken salads. Im extremely picky with meat, never once had a fatty piece from here. Just wish it was closer to pontiac but worth a drive. read more

Living in the historic district, this is our go to place for good food fast! It's extremely convenient that you can order online and pickup your order. Since the updates made on Livernois, parking has been made even easier. The sandwich of choice is the Bucharest as it has everything a classic chicken Shawarma has but there are french fries stuffed in them at all. Be warned! The garlic sauce is intense and should not be eaten in large quantities, if you plan on having a date night! The service is always fast, organized and accurate. read more

Food is on point! Wait time isn't bad depending on the location BUT cashiers could have a better disposition though!

Wife walked into your establishment and upon entering i noticed 1 worker with their hair to their butt with no hair net and messed up the order as well. Must have been a bad day. read more

This location is the worst one of all their locations!! The girls at the cash register and passing out orders have horrible attitudes! If you don't want to come to work, to WORK, stay at home! It's that simple!!!!!! Don't show up and then treat the customers like you're doing us a favor when we're spending our money!! My husband and I ordered one chicken Shawarma and one chicken shawarma salad with the pita chips on the side! Pretty simple. Nothing major, AT ALL!!! Or so we thought. We didn't know the salad came in different sizes so when my husband ordered the salad the cashiers exact words were "Which one?" My husband responds "Chicken" she smacks her lips with an attitude and say "What size sir"!! Which one and what size are two completely different things but okay... He tells her a large and ask for my pita chips on the side again. We get the order that one of the girls passed to us with an attitude... why are you mad ma'am... like why not just call off! Anyway, I notice I don't have the pita chips. We ask about them and a different girl says "well it's 53 cent and it's not on your receipt" to that we look at each other because we asked twice but okay... I still want my pita chips so we tell her we still want them. She ask how many... we ask how big it is and she exhales hard and say "it's one pita broke down into chips" we laugh and just shake our head not even believing that she's this mad over life or pita chips... My husband ask for two and she brings us two containers that she could have just held up when we asked "how big"!!!! We definitely didn't need 2 but once again, "okay"!!! I've been going to Bucharest for at least 6 years and I have NEVER dealt with any attitudes! Period! If they keep hiring people that don't want to work they're going to slowly lose business!! I'll never go to this location again and I almost want to be done with Bucharest altogether... This was completely stupid and uncalled for... What would have happened if we placed a larger order or a special order... If you're craving Bucharest find a different location! This one is horrible!!!!!!!!!!!! read more

One of the best places I have been to. Great food overall the chicken shawarma had a great flavor to it along with the garlic which I typically don't like. The restaurants and bathrooms were very clean and food was amazing. read more

Overall the Bucharest chain holds a decent reputation. Unfortunately this location (Livernois) does not hold up to the enterprise customer service standards. 1. Items were missing from our initial order. 2. Called to inform the staff. The cashier who answered said "well if you ain't coming up here today its nothing we can do". I informed her that I live very far and was taking my grandparents dinner. I can come the next day because by the time they called I was too far. I asked for a manager. 3. I explained to the manager (Ricardo) that we live far and have to drive back to get our grandparents food. This is an inconvenience for anyone no matter where you live. Items should be correct and if not just at least apologize and guarantee at minimum the items to be available for the next visit. The lack of customer service was horrid. He did not apologize and when asked for complimentary item such a drink etc., he basically said no we should have checked the bag before we left. We can pick up the missing items and it would have been better to come the same night. 4. He placed us on hold without pressing mute. We heard him telling other staff/ or customers our situation. He said various disrespectful things about our complaints. He disrespected my grandparents (they were on three way when I called). He called us crazy for expecting compensation because we didn't check our bag. 5. When I informed him that we heard him, he didn't care basically said "oh okay". 6. When we returned to receive the missing items, he didn't recall talking to us. Luckily we had the receipt and time we spoke to him. Literally one day ago. 7. We placed another order that day. So I checked the bag before leaving. There was no sauce on the shawarma The salad had burst open causing oil to spill everywhere, and they failed to include the sides of garlic we paid for. I asked one of the staff to get me new bag and assist me with getting the oil off our food that was wrapped. She was looking at me like I was crazy. I informed her that the salad lid was never closed and oil is everywhere. I could have asked for all fresh items. I simply just wanted to wipe the containers and get new bags. In short this location lacks professionalism, lacks common courtesy, efficiency, and fails to provide you with the correct order. I would do my best to avoid this one. I'll stick to the Jefferson location. The manager name was Ricardo that I interacted with. read more

Yelp decided to erase my update, after 6 months existence. Collusion? I wrote that the food quality was low now, with excessive salt. I believe that this business paid Yelp to delete my negative update. How does an update that has existed for 6 months disappear? I think Yelp is doing what TripAdvisor did, as they erased all reviews of poisoning and rape of Americans in Mexican Resorts read more

The food will be great because it's bucharest, but you would save time driving across the city to literally ANY OTHER BUCHAREST. I called ahead was told 20 mins showed up 40 mins later and then waited another full hr for my food. This branch is run by a bunch of incompetent workers and you should just go to midtown. read more

This was the worst Chicken Shawarma I have ever tasted... the chicken is very very salty... the chicken was also burnt.. the ladies working the front are very rude... the will not great you and will eat and drink while socializing with each other instead of assisting those who come to support the business... Avoid By All Cost unless you want high blood pressure... I feel the owner invested alot of money into this business but it's a Shame the way the staff runs the business... Bucharest has really fallen off... read more

Wow quality is taking a hit. Great schwarma but the pop machine was broke, the sandwich came out lukewarm and I never got my fries. I had them refund that and of course I had to wait. Sad. read more

The staff at this location was very unprofessional. We were observing the menu and the lady shouted twice I can help who's next while we were still deciding. Staff was flirting with one another behind the counter and hugging on each other in one of the booth's. One man was leaning on the cooking counter with his forearms while looking at his phone. Management is not training these employees to be, professional, respectful or clean. This was all observed while eating in the restaurant and made my friend lose her appetite thinking about what may have been her in food. read more

I ordered from here today and my order took forever to get here, when it did arrive it was cold and everything had to be reheated. I had two chicken shawarma's mine had a decent amount of garlic on there but the meat was dried out, my daughter's barely had any sauce and her meat was dried out as well, we had to throw the fries back into the air fryer and after that, they were good. I ordered and paid for extra garlic, that wasn't in the bag at all. I don't think I'll be back...it was just OK. read more

Always have to get me a chicken swarma when I come to town. Call you order in before you go if you don't like to wait.

We loved Bucharest from the Park Bar days so we were really excited to have them in the neighborhood. Admittedly I am annoyed by the car traffic it created but glad it's here. The carry out is always busy so you have to think ahead. Overall the food is good, but you can definitely get better shawarma at other places. These days when getting sandwiches we've been getting the falafel but if the shawarma mood strike we now order the garlic on the side because it's way too salty (and they usually have a heavy hand with it). I've been opting for salad a lot more which is good but I feel like they never have enough lettuce though the toppings and dressing are always generous. read more

Amazing flavors and fast service. If you're lucky you can park in the lot next to it! If you have to park and walk a ways, it's worth it. read more

The shawarma was not fresh and it was cold..I literally live less than 5 minutes away and my sharwma was cold by the time I got home and when I got there..after calling in..I still waited for my order so no it was NOT sitting there waiting on me to pick it up..it was not hot/warm Oh yeah the chicken was burned and the sandwiches tasted funny read more

We live in the area and while walking our dog decided to order a large salad and sides of grilled chicken and lamb to go. Little did we know, after our walk home, there was no salad dressing in our original order. Luckily we went back in before leaving to order another side of salad dressing and garlic for an additional charge, because that's all we ended up with. We also ordered a side of pita bread and one piece was included in our entire order. We ordered a small hummus, and there was a one ounce salad dressing container full in our order. The food at bucharest is delicious, but it would be nice if the dressings and sides are considered by whomever is preparing take out orders. This location doesn't compare to the location on Jefferson who generally offers a full order of hummus and pita bread after they charge you for it. read more

(Livernois location)....Walked in 15 minutes after opening time, placed order and left tip(. After sitting for 10 mins, young lady who packs asks for receipt. Mind you, I'm the only one in the restaurant. While waiting, observed both cashiers eating fries . One cook was on the phone while cooking meat. After another 9 minutes, I finally went to the counter to inquire about my order. I said, "I've been here for 20 minutes, is my order ready?" Both people (final prep ladies) had phone out apparently surfing social media....One of the young ladies snapped with a nasty attitude and said it's right here (Food apparently had been up, on the counter but overlooked)....I asked for the receipt back whereby she put it in the bag (versus handing to me). Incredibly, rude, nasty, and profoundly poor attitude. Have not received such poor service in years! On top of that, ended up being a 20 minute wait largely due to inattentiveness... read more

This location SUCKS!!! Its a lot of booty in the building but no brains. I order a fatoosh salad and curly fries at 11:58 a.m. and was told my wait would only be 10 mins. I knew that was an estimate so I arrived 14 minutes later, pay for my food. After seeing a ton of ppl receive their order as I still waited and watched for a meter maid my anxiety levels started rising and checked the time. WOW it was now 12:25 and ONLY ONE young lady noticed that I had been there a while + my facial expressions, which I have no control of. The young lady made an effort to help me and by the look on her face, after she checked a few things, I could tell I was still waiting because NO ONE had wrote PAID on my receipt. WTF!!!! She did not tell me this, but again I have booty and brains so I could tell! Shortly after she wrote PAID on my receipt, only then did they drop my curly fries. I did not leave Bucharest until 12:35 p.m. and it was my lunch-break. NEVER AGAIN. read more

I found a hair and pieces of napkin/tissue in my food. When I returned the food I was offered EITHER a refund or for my order to be remade. The manager stated the either/or resolution was the owners policy. As I feel that since hair and napkin/tissue in the food is unhygienic , as well as having to take my time and gas to return to the restaurant I should be compensated accordingly. I am awaiting to hear from the owner. read more

DO NOT GIVE YOUR BUSINESS TO THIS LOCATION!! They are comically bad at operating as a restaurant. If you want the full details, here they are: Last night (27 March) we placed a very standard order, nothing too large (around $35 I think?). We called in the order, went there and picked it up, and to our dismay when we got back home they forgot two of our chicken shawarma sandwiches. So I called them asking for them to send a doordash delivery replacement or refund me so I don't have to make the 20-minute drive back out there, but of COURSE that's not possible with Bucharest. Why would it be? It's just basic customer service. Anyways, the manager says to come back tomorrow when they open and they'll refund me for the two sandwiches and give me replacements for free. With literally no other options available to me, I accepted the offer. But I think you can already guess at this point what happened when I arrived there today; of COURSE the current manager-on-duty said they have no ability to issue any refunds despite what the previous manager told me (which I know for a fact is a lie), and that all they can do is give me the two sandwich replacements for free "and an order of fries or something, if you want." So I again accepted the offer because what other choice do I have, right? I've now spent 80 minutes total driving back and forth from this location twice, so I might as well get some closure. 10 minutes later I get the bag with the replacement food. This review has a happy ending because at least we got a courtesy order of fries, right? THEY FORGOT THE FRIES. 2 OUT OF 2 ORDERS THEY'VE NOW MESSED UP. It's actually kind of funny, when you think about it... I guess this location genuinely doesn't care about customer service or actually completing an order. I'm going to hold off on future orders until the 13 & Woodward location finally opens up, and pray that they're even 25% better than this horrendous location. #EndRant read more

I've had many chicken shwarma in my day and none could hold a candle to this place. Too bad they had to leave Park Avenue. Go here! Now! read more

Got My Order Wrong Twice & Got An Attitude With Me Because They Are To Busy Bullshitting Around To Read A Damn Order Sheet.. Only If No Stars Were An Option.. read more

They gave our order to the wrong delivery person. Took over two hours for them to complete the order again. They shouldn't be confirming delivery orders if they can't properly fulfill them. This is definitely not the better locations. The food was not to the same standard I've had before from other Bucharest locations. read more

The first time I ordered food from this restaurant it was wonderful. It was fresh it was delivered hot food was really good. I have since tried three more times and it was awful every single time the food arrived dry cold rubbery tasteless sloppy it was in edible. Door Dash gave me $3.19 credit toward those expensive inedible meal. I will not be Ordering from Bucharest Grill ever again. It was horrid read more

Was there last week for a wedding, went back to back for 2 days straight ! NIKI SALAD IS THE BEST, chicken shwarma salad is huge !!! I ALWAYS GOT TO BUCHAREST WHEN IN DETROIT read more

First time ever visiting Bucharest and it was the worst experience!! Food was alright but the service from the entire staff made the experience horrible. One wrap had -pickles and they absolutely refused to make our food or get the manager for us when we asked. Had to get our money back because we waited over 35 minutes for one wrap! Wish I could give ZERO stars read more

Great atmosphere, beautiful women, & GREAT FOOD. ITS LIKE A NEGRO HOOTERS!!! I enjoy it greatly, and been back several times

Wow... stuffed grape leaves Should NOT be Drowning in oil... how and why would you think that's okay? I couldn't even take one bite... I had to drain the oil and put the stuffed grape leaves in paper towels so it can suck the oil out.... smh... read more