Don't do it!!! Absolutely a disgrace of a business. We had a car rental for the weekend and pulled up to rental lot and there were 60 people in line. There were more folks outside who got through line but were waiting for a car. Said it would take another hour. We ended up renting at Payless. They were awesome. Cheaper too!! read more

Horrible! Do NOT use! There are at least 100 people in line! Everyone has reservations - only 5-7 people working at the counter - there are more terminals NOT being used then there are being used. To top it off - they had two people out front handing out water and apologizing - helllooooo - go help at the counter!!! Extremely poor management - tip to Budget - you know how many reservations you having coming in - put more people to work the counter! We usually go to enterprise for rental - this change was a huge mistake! read more

The suck matter of fact all Denver rental car places suck . I hate that I even have to use any of these shitty places

I rented a car at the Denver Airport at the end of May for one week. The car had not been cleaned and had trash still inside. There was a crack in the windshield and various scratches and dents on the exterior. I took pictures but was not able to find someone to speak to without going back inside and waiting in line, so I took the car and went on my way. When I dropped it off I was an hour and half late due to my plane flight back. When I got my charge, Budget charges another full day of rental for the car. I call and complained and they took $27 off a $60 charge. Now 3 and half months later, I noticed a $187 charge on my credit card from Budget with no explanation. I thought that someone had stolen my credit card number, so I called Budget and ask what the charge was for. To my disbelief, the man said that it was for a broken window which was already cracked when I picked the car up. I told the man that and that I had taken pictures of all the damage when I picked up the car because I could not believe how bad of shape the vehicle was in. Luckily the picture of the windshield was still on my phone. The man asks me to email it to the company and they would investigate. I will never use Budget again or Avis since they are both owned by the same holding company. read more

Took over 1.5 hr waiting in line/at the counter to pick up a car with a reservation. Although we're Avis Preferred, first representative at the counter said he couldn't help us as Avis and Budget used different computer systems and told us to go to the longer line. After the long wait, the second representative on the other end of the same counter told us we could have skipped the line because we were also FastBreak members. The first representative should have just told us that in the first place and at least directed us toward the right direction instead of not being able to help us at all... what incompetence. Know your job Asian guy with glasses who we didn't get your name. Honestly, I felt like he didn't want to help us as we did go to the Avis line on the left (which was a lot shorter than the Budget line on the right) to get helped--but we have a membership that allows us to skip lines!! Guess it didn't matter if we were Avis Preferred or Budget Fastbreak members at this location as there was no guidance whatsoever. read more

Omg! Made Budget Car Rental reservation thru CostCo. No problem. Caught Budget shuttle at DIA 9/23/16 @ 1 PM. Rough ride thx to driver of a full bus. Dropped FB customers off. Lucky souls! Entered corral-style customer holding pen. 1/2 way thru in 45 mins and still in line. Counter under-staffed and little sense of urgency on part of counter workers, no customer engagement, just signs. Clean and fairly quiet considering it was a capacity crowd. This location needs a management and customer care revival! Will NOT use them again!!! read more

If you like being lied to by a sales associate named Jeremiah and ripped off budget is the place for you. Told us that no one else had available rentals and since we needed a car kind of bad sold us a 3 day economy car for 600$. Not including the insurance which we could not afford. So here is to you Jeremiah. Your company are liars and thieves hope you choke on the commission. read more

I rented a car from this location for a 3 day trip to Denver with my wife. When we arrived to pick up the car, the shuttle driver didn't drop us off at the Fastbreak counter as we are part if their loyalty program. So we reach the main rental office and have to wait in line which was not too bad, but shouldn't of had to as a Fastbreak member. We get our vehicle and upon seeing it, it had a cracked front windshield, plenty of body damage (scratches, dings, dents), and looked like it hasn't been maintained. So I head over to the Fastbreak counter to get a replacement. The agent was accommodating and replaced our vehicle with a Ford Expedition. This truck was good, but did have rear driver side fender/bumper damage which was duct taped. We had not issues with the car until it was time to check the car back in. We arrived an hour earlier than drop-off time and parked the car in the rental return line. I took down all necessary info and even took a photo of the dash indicating a full tank and the mileage. This photo is time stamped showing when I took the photo which is the time and date I dropped off the car. I asked if I had to do anything else, and the young lady stated to leave the keys on the dash and that I was good to go. BIG MISTAKE!! I should have had her provide me a return receipt as we are now 0ver 48 hours since I dropped off the truck and it still shows that I have the rental as not returned! I've tried calling the actual location and I keep getting routed to their corporate customer service. I requested customer service to close out my rental and still no action. They asked for my Return Slip and boarding passes?? I submitted what I had, and now am waiting for hopefully a resolution soon. Why can't they just go to their return line and scan the vehicle to return it?? I am an avid business and leisure traveler who has extensive car rental experiences, but i have never experienced this before. All of my rental drop-offs have been closed out within 12 hours of returning the vehicle. Needless to say, I am very disappointed at how this Budget location is handling this situation and not taking care of a Fastbreak customer. I willnot be doing business with this location again. read more

Prices reasonable long long lines need more agents friendly service. The bus driver poor thing... she works so hard she needs a raise

Nice terminal. But you need people and good management and inventory to make things work. This place is missing those essentials.

Absolutely ridiculous!!! The systems are apparently down and there was no notification. First we wait about 15 minutes for the shuttle. When the shuttle driver finally arrives, he decides to take another 5 minute break. Next, we arrive at the rental office and it's packed. We find out from others in line the system isn't working. It would have been nice if the counter at the airport would have notified us, but they did NOT!! Then I try calling budget customer service and they just hang up. BASTARDS!! read more

It you have Budget's Fast Track service- this is the perfect way to rent a car. The service was excellent- car was clean- available- easy in and out, No problems, no questions.... Just get in and go. read more

I NEVER give reviews this bad but it was seriously the worst. After sitting outside on a curb trying to entertain two kids who'd been up since 4 a.m. while my husband waited in line we were so relieved when he finally got out and we could be on our way. WRONG! They sent us to wait at the blue diamond curb for our car to be brought to us. And the basic procedure for that was whichever customer got impatient fastest and went and found someone to complain to got their car first. We stood there at least another half an hour. By that point we'd been there longer than on the plane. When they finally just found us an available car the low tire pressure light was on! One poor sweet girl working seemed to care about making everyone happy but obviously their whole system is broken beyond repair. read more

We waited 4 hours for our car rental. They only had 2 people working behind the counter.

Pros: -Very easy return -Great rate through Hotwire Cons: -Long wait for shuttle at airport -Long lines at agency -Agent gave the hard sell on upgrades and told us we would get a much smaller car (2-door) if we didn't upgrade than we actually did despite not upgrading (4-door) read more

When there was a line out the door all the agents at the counter seemed to take their lunch break.

Watch out! They will try to get you to upgrade to a 4 wheel drive car. We were told that there was snow at Rocky Mountain National Park. When we drove there the roads were closed due to construction from the flooding and there was no snow. We called Budget to switch cars because the upgrade was $220 more than what we were planning on paying. We wouldn't have minded paying that if there was snow. But there wasn't any snow. They told us to come back in by a 8pm to talk to the manager. We arrived at 6pm, literally drove straight back to the rental place and she had stepped out. We had to wait 20 mins for her to come back. While waiting we heard two other reps pushing for the upgrade. When the manager finally returned she was actually really nice and resolved the issue but buyer please beware! Also, the second car we received reeked of cigarette smoke but we just gave up. What a bust of the first day of our attempt at a budget friendly weekend getaway in Denver. read more

Our car sucked! I guess you can't blame a Budget for that but I now know why GM is hurting. The Chevy suburban that we rented is a big pile of poop, I feel very bad for anyone that is purchased this vehicle has to drive every day. Our car was a very clean and they said the gas tank was full but I don't think it really was because it left the full position within 50 miles. However the car was in the position they said it would be in the car got us from point a to point B and overall I guess it wasn't too terribly expensive. read more

I just wish these people were empowered enough to help customers have a smoother experience.

Horrible service! We waited in line for over an hour. There were enough employees and they were all busy with customers. So that wasn't an issue. What was upsetting was that they kept on lining people up in front of us who were there to return their cars but for some reason had to see a representative inside to resolve some return issue. The employees should have communicated this with us. I only learned why they were cutting in line because I kept on hearing them say "return" while holding their return receipts. If they had explained why they were lining folks up in front of us then we would probably have been more patient about it. They need more organization here. Rental car return issues should have its own line or should just wait in line like the rest of us. The employees need to be trained on proper customer service!!!!!! read more

We rented a car from Budget at the Denver, CO airport through Costco.com. We returned the car on August 12th at 9:25 PM and flew out on a flight at 11:35 pm. We arrived home the morning of the 13th and both my husband and I went to work. I happened to noticed they charged my credit card an additional $100 from what was quoted on Costco.com. I called Budget and they claim we did not return the car until the next day (Aug 13th) at 4 pm (when we were home and both at work). A woman physically checked us in when we returned the car. They will not credit us the additional money charged even though I was on a flight and have proof that I was at work in FLORIDA when they claim I returned the car. I wonder how many other people they do this to that don't happen to notice the additional charge to their credit card!! read more

1 hour to get a car. Booked a last minute trip and did not take the time to look at reviews and I wish I did. Workers did not acknowledge or do anything about me asking - where is my car? As I stand outside I write this review and beg you to take your business elsewhere. read more

I got a great car rental deal through Costco. I confirmed with Budget that the standard SUV would have AWD. When we arrived they up charged us for AWD. Also the vehicle did not come with an ice scraper in Colorado in March. Most disappointing was when we returned the car at 3:45am, we had to wait 19 minutes for a shuttle bus. There was a whole bus load of people waiting in the chilly morning. The bus was parked across the parking lot and another bus driver notified him we were waiting. Budget says they are supposed to come every 10 min. I asked the driver if the other driver woke him up and shockingly he said Yes. read more

A rental car place just like the 10 other places located along the same road BUT I'm giving this place a 5 star rating because I had no problem with any of the complaints listed on yelp. I booked through their online page and used both a discount and a coupon. When I arrived they pulled up the reservation, gave me a better than I expected car for half the price of any other rental in Denver. Returning the car was even easier - scanned and receipt printed on the spot. Goodbye ! read more

15 days at $80 a day for a small SUV. Add the cost of gas & it cost me $100 a day, my most expensive car rental ever. It must be all the bad weather in Denver that makes the cost go so high. I think a 5th of the total cost was added airport tax. I think there is monopoly as the airport is so far out from civilization. Just look at all the rental business, not many folks are happy with them. As far as my rental, we had a reservation for over 2 months, for a small SUV, with 2 sets of keys, one each for my wife & myself. We belong to Fast-break, which is suppose to get us on the road faster, hence fast-break. Now get this, it's 95° we get dropped off outside & no vehicle is waiting for us. So the attendant calls for a car since we are unwilling to take a large gas burning truck for the free upgrade. You know they are real pleasant about it, but when the SUV comes no separate keys. The young man takes off & 10 minutes later, he returns with our desired vehicle. All total we melted in sun for a 35 minutes before we are road bound. What really irks me is during our reservation we were asked what time we are picking up & dropping off. You would think with all the new technology things would run more smoothly at pickup. At drop-off it did go quite fast, with no add expensive that wasn't expected. Something I think the rental agencies should warn visitors about. There's a sticker on every car, that no matter the miles driver on toll roads, you are being charged a one time e-Toll Convenience Fee plus tolls. For me it worked out to $16.75 plus $6.80 for toll or a total of $23.55. So for the 18 miles on the 470 expressway at $1.31 per mile was costly. I only used the toll road the 1 day but got charged the max just because of the amount of time I had the car. Methinks the Convenience fee is a money making revenue, you know like baggage charges on the airplane. Shame on them. read more

This place is a scam. We rented a car, got a flat tire 10 minutes after leaving the lot and got a bill in the mail for $250 3months later! Not only did this take hours out of our trip, but ended up paying way more than going with a more reputable rental company. Never again! read more

Awful, awful lines....I've been in line for over 20 min and have at least another 40 min to go based on the number still in front of me. Never would have thought this would be the long part of my journey. :( read more

I didn't have any issues that were listed in other reviews. I booked and then read reviews so I was really nervous! It may have to do with the time we got in, but there was no lines at 7am to pick up and we didn't wait long for the bus for departure or arrival. Our explorer was in top condition and the return was quick and smooth. read more

After flying in at midnight and waiting in line at Budget for 20 minutes, I expected a very basic customer service exchange by the time I got to the counter. I was very pleasantly surprised with the friendliness and over-the-top service from Mussie. Not only did he come to the counter with a big smile on his face, he was engaging and did everything he could to make it a great experience. I had reserved a basic full-size car, and he offered to upgrade me (for a very minimal fee: $5/day) to a Jaguar F-Pace with 4WD ("Cool Car" category...very accurate). He made sure to ask if I needed any additional items and we chatted throughout the entire rental exchange. He also reminded me that I could add a driver for free (thank you, Costco!) at any Budget rental location. Despite being exhausted, I left the airport with a huge smile on my face...and a pretty "cool car." Thanks, Mussie, and thanks, Budget! read more

Do not rent from Budget at DIA! My wife and I faced multiple issues throughout our rental process including a slip/fall that was reported to the agent at the counter (but nothing was done). We recently flew to Denver, waited in line at Budget, and were assigned what we expected to be a Toyota RAV4. However, when we walked to the spot, the car was surrounded by 2 feet of ice/snow. We slipped/fell on the ice and snow while trying our best to load our luggage. I looked around and noticed the lot was not properly plowed at all. The vehicle we were assigned, actually a Land Rover Discovery, did not have keys inside so we were not able to drive away. I went back in, waited in line again, and finally saw the agent I spoke with first. I reported the conditions in the lot, that we slipped/fell, and didn't have keys to the vehicle. She apologized for the lot conditions and said she didn't know why the keys weren't in the vehicle (there were 3 other people complaining about not having keys in their vehicles). She tried to find our keys but after not being able to locate them, she said she'd give us a different vehicle. This process took much longer than expected and was extremely frustrating and discomforting. We finally got to the car and managed to load our luggage and drive away. Five days later, we returned the car with a full tank of gas and checked in with the porter who scanned the barcode on the windshield. He said we were charged for fuel even though I originally declined the "auto-fill" option and said I would fill the vehicle up myself. He couldn't print a receipt but asked me to come inside and speak with an agent about the fuel charge. I gave the agent my credit card and was given a receipt for a "Refund - WHQ Check" in the amount of $26.01. I walked away from the rental counter thinking the problem was resolved but a credit has not been applied to my credit card. According to my bank, my card wasn't processed at all. Finally, we boarded the shuttle to the airport but were dropped off at the wrong terminal and had to walk all the way across to the other side of the airport to check in. This, again, was extremely frustrating and discomforting. In summary, if you're looking for a rental car company, don't select Budget. Their customer service is severely lacking and their standard corporate response to my issue was even worse. read more

Stay away! This place is a complete rip off. They try to upsell you, include the gas up charge of app 30 dollars without even asking you, and don't honor AAA cards. There are so many other options out there that have better reviews. I have learned my lesson and hopefully saved somebody else from a poor experience. Safe travels. read more

This Budget is getting one star mainly for the condition of the car we got. It was 8pm on Thursday, below 30 degrees and we waited at the airport for over 45 min outside for a shuttle to take us to the Budget off site location. Once we arrived at the office we waited in line for an hour while there was only 3 employees working. We reserved a full size car but received a Hyundai Sonata which is actually a mid size car except Budget considers it a full size . Ok. The car smelled very strongly of Marijuana. The smell was so strong that if I were pulled over I would have likely received a DUI just because of the odor coming from the car. They left us no ice scraper and the defroster was not working properly, our window was completely frozen over every morning. Horrible experience and will not be going through budget ever again. We reached out to Customer Service. We talked to 3 different people and after an hour we're finally able to make a report. They told us to go to the nearest budget to get a replacement. We went to our 2 nearest Budgets but they were both completely out of vehicles. So we are stuck with this car for our entire trip. read more

My wife and I traveled from Philadelphia to Denver on March 9 to March 16. We arranged online to rent a vehicle from budget Rent-A-Car. When we arrived at the airport and picked up our luggage we went to the area for rental car shuttle. The shuttle from budget Rent-A-Car took a half an hour to get to us. This was at least twice the time it took other car rental companies to pick up their clients as we watched their buses go by. When we got to the counter we asked to be upgraded to a four-wheel-drive and were told that one was available. We were directed to the parking area and got into the jeep Cherokee which had been set aside for us. As we drove out of the parking area we noticed that not only was the outside of the car filthy but the windshield was almost opaque as it had been washed with a dirty rag and there was a drippy residue that was left on the inside surface.We had told the agent that the reason we needed four-wheel-drive was that we were going to Breckenridge ski resort and snow was predicted for the week. Once we travel to Breckenridge and got out of the vehicle we noticed that the tires were almost bald. We drove it a snails pace those times that we had to use the vehicle when snow covered roads because even with four-wheel-drive it was treacherous to travel on those tires. On 16 March we left Breckenridge and travel back to the Denver international airport. Before entering the airport we stop to refuel the vehicle. When I attempted to refuel the vehicle as soon as the fuel would start to run the automatic shut off on the fuel pump would be triggered. Thinking that this was a problem with the pump I went to two other pumps at the same gas station only to find the same problem. It took almost 30 minutes to refuel the vehicle making us dangerously late for our flight back to Philadelphia. When we dropped off the vehicle at budget, there were no attendants present with the exception of the driver of the shuttle that took us back to the airport. That shuttle ride was also a disaster. Instead of dropping us and other passengers for Southwest Airlines at the departure entrance at the terminal, he dropped us off at the arrivals area. Consequently we had to walk several hundred yards through the busy airport from the baggage claim area to the checking and ticketing area. This company is a disaster at least at the Denver airport. Avoid at all costs. We will never use budget again. read more

I'm going to agree with a review below...all is good/average except the shuttle drivers. Both drives to and from the airport, I couldn't understand them, they didn't help with my bags until the last minute (they work on tips, right?!), and overall confusing...but the service IN the location was fine. When we arrived early on a Sunday in Denver, there was NO wait, no heavy push to upgrade or get the extra insurance, or pre-gas prices which I appreciate, because when I'm traveling...I want to get my car, and get out. The rental was an economy car, which ended up being a Ford Focus which was totally fine...I've had smaller before and felt very unsafe but it was fine. The car was white with a good number of scratches on it, but it drove fine and was fuel efficient while traveling all over the Denver area. Upon returning the car, they said their system was down and I'd get an email...no email ever came. I've had better in the past and elsewhere, but I've had worse too. read more

I'd give it zero stars if I could. I booked through Costco and expected more of a company they partner with. Our flight was late (not Budget's problem, obv) but we were waiting for the shuttle at the curb for 25 minutes at 1:15 AM while we watched other shuttles come and go multiple times. Once we got to the Budget office, we saw a huge line. I've been waiting in line more than an hour. We saw a manager come out to help one of only three employees (one looks like she was pulled from the lot) and then he retreated to some office in back again, instead of helping the 15 people waiting in line. It's 3:10 AM. I will never rent from Budget again. Update: the lot was very dark with few lights, the car was filthy. We left at 3:50 AM and found a crack down the entirety of the windshield as we were driving. My boyfriend had a migraine so we didn't turn back. On the phone now with Budget trying to get compensated and a new car. Nightmare. read more

Worst experience with any rental company I've had. Waited an hour in line. Three people behind the desk working. Complained about the wait and got upgraded to a 4 wheel drive. Woo hoo. Got to the car after lugging luggage in the rain only to find the car reeked of marijuana. Too each his own. Just not us. Back into the office. A half hour later we are downsized back to a full size. Back out to the lot lugging the luggage in the rain. On the window in grease pen...Noisy OS. Not sure what OS stands for, but it sure is noisy. No time to go back in for another half hour. Trying to beat a snowstorm. Never again Budget! read more

Terrible service ! Three people working the line and people are stacked up Seriously you know how many cars are reserved, staff accordingly read more

This place is trash! Under-staffed and highly inefficient!! A completely ineffective method of operations! Waited for 1.5 hrs with only 5 groups in front of us read more

$72 for 2 hrs!? When we reserved online the default times were left at noon. We arrived at budget at 9:55am and they said it'll be an extra $72. When we said we would wait until noon, we received a sarcastic 'have fun' from employee Francine (eye roll included). They try to slip in extra charges more than most places. After waiting, we check out and the additional $72 charge was still there. We were bounced from person to person until the manager (who is very nice and energetic) resolved it. The counter staff are poorly trained (we dealt with 4 of them). Very frustrating experience. We saw a lot of lines during our wait, and they all moved quickly. read more

Worst rental car company. Waited 45 minutes for the shuttle today. It's usually bad but today there were four shuttles from every other company before one Budget. Watch your receipts too. They gouge for gas you didn't request. read more