We tried to hire them for pest control service/ (2x). This company does not show up. DO NOT HIRE THEM!

Technicians get a five star--they are polite, hard working, and extremely helpful. They go above and beyond. Management is confusing things. They had a bad answering service, so they fired them and now phones go unanswered. Bills are never sent. Customers are somehow supposed to intuit what they owe despite not knowing what services cost nor what services are performed. Appointments are scheduled via text message. There is no way to communicate if that works but often the technician doesn't show. Most of the time our technician is very kind and will let us know. But he's taking that on himself. He also lets me know my balance due. But, it is up to the service rep. We didn't always have such great, caring guys. read more

I am always thrilled when I work with this crew! The office staff are remarkable, pleasant, so kind and efficient and ALWAYS working to make things easier for me. I order several inspections a month so there is a lot of back and forth with us. The field inspectors will go the extra mile as well- explaining things, calling me at my convenience to answer questions and always always showing up on time. This is a great team to work with and the owner, Mike K is always available if I need a second opinion or if I need a more detailed or creative or experienced solution to an issue we face. Thank you all for being a complete pleasure to work with for both home and pest inspections! read more

Buena Vista may be great at what they do but they sure don't return phone calls or reply to emails. I've sent a direct email request. I've called 4-5 times during their business hours and it's always a live answering service - I've left a clear request for termite service during each call and they've never bothered to contact me, via phone or email. I guess they're too busy to follow through and don't need the work or more customers. But it sure would be polite and professional to at least respond and say something, anything - like maybe they're not taking customers for the time being. I don't think they're permanently closed because they are paying for a live answering service. Just feels rude. read more

I entered my vacation home on a Sunday evening to find it swirling with flies. I was able to get in touch with them on a Sunday night! They sent somebody out and the problem has been solved! They've also done some construction work for me. MIKE & ALL WHO WORK WITH HIM ARE GREAT. read more

I have switched my exterminating service from a large company to Buena Vista, a locally owned company because they were honest, competent and professional. They were quick to respond, come out, assess the problem and then give me quote which seemed to be more honest than any other quote I received. I look forward to working with them in the future for all my exterminating needs. read more

They got back to me right away! Even-though they could help us with our bee hive being too height up but they gave us suggestion on who to call. Thanks! read more

Did fabulous work!!!!! All work done in timely manner and it looks great!!!! And the rates were good as well!!!

We hired Buena Vista to help with some preventative pest control and necessary repairs at our recently purchased home. The project grew significantly in scope as the team uncovered more serious deferred maintenance. Throughout the process Mike, Fernando, Gerardo and the rest of the crew were unflappable, friendly and worked creatively with us to solve problems. They dealt with everything in an extremely fair and professional manner. Buena Vista and crew got the job done, despite many obstacles and delays that were beyond their control. Our home no longer leaks and looks fantastic! Highly recommended. read more

Wanted to share my experience with Buena Vista Company in case others have similar experience. Will keep employee names private here, but happy to discuss my feedback with the company directly. I have engaged with this company 4 times so far, and each time, it feels like I'm starting a new conversation with them from scratch. The employees who have come visited our property in person have all been great, but the follow-up and consistency with the messaging we get from the office staff is very poor. First inspection was conducted by an individual who said they'd get back to me regarding a previous inspection that was done on the house last year. Never heard back after 2-3 follow-up attempts both via email and phone. Second inspection was to help resolve a carpenter ant issue by a new employee. They did a good job resolving our ant problem, but had no idea about employee number one above when I mentioned I was having trouble getting a hold of him. Finally, I called the office line to setup an ongoing preventative treatment plan for our home, and was told that the company only does structural inspections and termite treatments. This directly contradicts what I was told by the second employee who helped with our ant problem. That employee told me that Buena Vista provides eco-friendly (kid and pet friendly) treatments for all types of "creepy-crawlies" ranging from ticks to spiders, ants, termites, etc. I was also told that taking down cobwebs around the property is included and the charge is $125 per visit every other month. The office person with whom I spoke to setup a schedule did not seem to be aware of this service at all and had to schedule a follow up call to address. Like I said, everyone I've interacted with is very pleasant, but it just doesn't seem like the company as a whole knows what its various parts are doing. Willing to give the company a chance to be my ongoing maintenance partner, but this experience leaves me wondering about the quality of service I can expect to get over the long term. read more

Fine ethical company that I have used many times. In my real estate career for pest inspection s and repair work as needed.

I recently moved to Santa Rosa and used Buena Vista Company for my home termite inspection, and some repair work in the home. All aspects of the process exceeded my expectations. Buena Vista deserves 5+ stars and I highly recommend them. I will certainly be using them again in the future. read more

I am very happy with Buena Vista for rebuilding my patio fence. They had competitive pricing, timely response, did the work very quickly to avoid the upcoming storms. The workers were very nice and I would highly recommend this company read more

I just worked with this excellent company installing drainage in a crawlspace and under a deck, and inspecting an HOA-operated sump-pump. Mike (the owner) and his foreman (Gerardo) both did beautiful work and were also great to work with. The crew was also excellent and thorough, and when I wasn't able to be here, I had the utmost trust in them, which was well deserved. In addition to being honest and fair, one thing I never had to worry about was the quality of work. I enthusiastically recommend this company. read more

Great company! Excellent customer service, detailed quotes, and desire to please customers. Scheduling was super easy. Knowledgeable technicians...prompt, thorough, and clean. read more

Buena Vista is a very fine company. The termite removal work they did was careful, efficient, and thorough. We have no hesitation about using them again for either pest control or any of our home repair projects. read more

Helio Costa, was the gentleman who responded to my dire rat situation at my home. I have worked with many pest control companies over the years and no one compares to the service quality, responsiveness, caring and professionalism Helio and the team at Buena Vista provided me with. If you are shopping for pest control service, do yourself a favor and avoid the corporate giants and go with a small company, you won't regret it!. read more

I needed significant repair work on the outside of the 43-year-old house I just bought. Buena Vista provided timely, quality work. There are cheaper choices out there, but you will not find better quality in craftsmanship or materials. Michael Kesecker, the owner, is an honest, kind person, who makes sure his customers are extremely satisfied. read more

These guys did a pest inspection for a house i made an offer on. I called them a few days before I was to do a walk-thru of the property to ask them questions about the dry rot they noted. They committed to being onsite with me during that walk-thru. Come day for walk-thru, no show. I called to inquire about no-show, can't find record of appointment. I double-checked phone records, and I had indeed talked to Buena Vista Pest to schedule the appointment. I could have scheduled time with another pest inspector. So the guy I talked to either has issues with memory or is terrible at management- in either case, there is no way I will drop$8k on services with these guys, not reliable. read more

Had dry wood termites under crawl space. They were prompt and on time for each visit. Also able to inspect & treat despite mud present. Their recommendations were right on, and confirmed by other experts. They stood behind their work guaranteed for 2 years. read more

I was recommended to Michael Kesecker by my realtor for a second opinion and thank fully I did. He assured me what was going on with beetle infestion and not to have to tent like the other dude. I will have him do the work and he pointed out other important areas I need to address to keep the critters under control. After the work I will update read more

I don't recommend using one of their affiliated Field Respersentives Ronald H (Lic# FR53026 ) due to his rude vulgar comment " stick it lady" was his last comment after I was told I wasted his time. At this time his lack of respect was obvious," his time I stated, he cost me double what he makes". He had an attitude when conducting the inspection ( which does reflect on the company he works for and or is affiliated with ). He showed his lack of communication skills with possible clients. Ron became upset due to my interest and question about seeing where the damage was on the outside siding of my 2nd-floor townhome. Comment when asked to also poke the upper 2 planks "he wasn't going to be my monkey man ". I agreed he wasn't going to be anyone I could hire and asked him to get down, then the quote was torn in half. Today's visit (4.20.22) was scheduled with the knowledge that I was wanting a breakdown and to see where the damage was located when the appointment was scheduled. The first inspection was conducted by HOA then homeowners were given a quote. Ron forgets comments made in anger or arrogance can damage a company's reputation. REMEMBER possible clients have a right to question and or query how a quote was based and at no time should we be treated as we are over stepping or inconveniencing by asking. Maybe give the company another chance to send someone else? Not for me thanks. Sandra PS: Owner Mike was very nice and offered to oblige but again rude and vulgar to a woman, a possible client will never be right, and when you associate with people who demonstrate this kind of dehaviour throws a cloud on everyone associated. read more

Start to finish, working with Buena Vista Pest was a great experience! We were horrified to discover our home had termites but so comforted that we knew just who to call. Amber in the office was lovely to schedule with and Mike, the owner, came himself to do the inspection and was knowledgeable, kind and professional. Jason who did the treatment was absolutely delightful and did a fantastic job. The entire team is 5 stars - we would give them 10 stars if we could! read more

Buena Vista did a pest inspection and general inspection for us for a home purchase. Those were great..... informative and complete. After that we hired them to do a bunch of work for us that we knew we needed. Some work was under the house and some inside, but the largest portion was that they built a new deck for us. It is beautiful! Mike and Gerardo did a wonderful job. We are tremendously pleased. Highly recommend the team! read more

Mike came out to advise us on termite issues. He was highly knowledgeable, friendly, and efficient, as as well as timely and good communication about schedule. He put our mind at ease. Look forward to working with him. read more

They charge you $850.00 dollars to fix dry rot on 2 pieces 10' x 6" x 2" eve boards and then only cut 2 small pieces and glue patches in. Total crooks read more

Buena Vista Company - They charged me $850.00 for that repair - General Contractors Near Me - Windsor, California

Needed to see a pest report from 2014 that Buena Vista did for my client. Immediate response - within less than 24 hours. And the follow up report which showed the work that was done. Thank you, Ann Abbruzzese read more

Our realtor suggested we have a pest inspection done before listing our house. Time was of the essence and Mike came out on a holiday weekend to do it. He worked quickly to complete the inspection and the report. Mike was friendly and professional who provides true customer service. Mike explained what needed repair in an understandable way and we hired his firm to make them. Josh who did the repairs did a first rate job and he too was friendly and fast. A real pleasure to work with. We highly recommend Buena Vista Company. read more

I was in need of a quick appraisal for a VA re-fi--it was the final outstanding element or the process. A couple vendors told me one to three weeks wait. Then I remembered the great experiences I had had with the Buena Vista company in the past in my role as a REALTOR®. To my great luck, when I called I was delighted to find they had an appointment the following day as they had had a cancellation. Dave Hindmarsh arrived at the exact appointment time. He is polite, patient, and obviously knowledgeable about inspection and lender requirements. He went about his work, inspecting the main residence and an associated cottage, and sat with me for a discussion of his findings all well within a 2-hour timeframe. Dave's inspection was thorough and his recommendations were spot-on. Call the Buena Vista Company. You won't regret it! read more

This company is beyond great. Are you looking for experienced, knowledgeable, and professional pest inspectors or general contractors? Look no further! I used Mike for a Pest inspection when buying my home and was refreshed to find that Mike has 30+ years experience under his belt in both residential Pest Inspections as well as being a licensed general contractor. I was lucky to learn from Mike that my home was mostly in good shape in terms of the pest inspection. I went on to ask questions about potential upgrades and fixes around the home and Mike patiently listened and gave me a wide range of options to achieve my goals! Fast forward several months I reached out to Mike to utilize his general contracting experience and had the following done: Drainage around a below-grade room - they installed a French drain system and cut concrete and installed a drainage trough / grate drain. They installed a sliding glass door, fixed all the terrible framing done by previous owner around the door; fixed surrounding drywall, textured, and painted interior around new sliding door. Laid new vinyl flooring and installed new baseboards. They also installed an 8x10 pier and post foundation for a new shed I'm installing! They likely did a few other little things I am forgetting about. This was done by Mike, Josh, and Antonio - they were all AMAZING. And all of the above was done in 3-4 days. One additional point about Mike and his team... they do work the right way - if you have dry rot, section 1 work (from a pest report), areas of concern - they will not cut corners - Quality craftsmanship 100%. Thank you Mike, Josh, and Antonio! read more

Highly recommend this company! Did business for several years with another local pest control company who sold to a nationwide company. Service went way down ---every visit was a new tech-- the last person had previously been a cook. This company although fairly new has qualified techs and provides personal quality service. Monica in the office is wonderful. Thanks! read more

my experience with this boss was nearing fraudulent. first they say free estimate, but it costs $400 for inspection. the inspector said the $400 would go for down payment. their notes to me rejecting me ended up in the spam folder. when i got in contact, i learnt this. when i tried to find out the specific reasons for denying the work, i was given the runaround with no specifics so that i might at least kow the reasoning for other contacts. now, the company that will now actually the tenting work is the same company with ATCO as for BV; but there was no problem with ATCO or the fumigation company, and there was no $400 charge for inspection. thus i am going with them. Since BV charged me for inspection for work they wouldnt subsequnetly do, and ATCO is using the same tenting contractors, i feel i was ripped off for $400. read more

Kelly sent me a copy of the pest control report very quickly. Great service.

I work with Dave consistently and he is the best! Always on time. reliable, professional and thorough. There is no one better in the biz! Highly recommended. read more

Had the folks at Buena Vista Co come out and treat the perimeter of my barn for Subterranean termites. They did such a good job that when I had a hardwood floor buckling issue and suspected water under the house, I called Buena Vista yet again. The crew foreman, Gerardo, came out crawled under the house, confirmed my suspicions, and discussed drainage options. We decided to go with a sump pump on the exterior of the house, and a drainage scheme to draw water to the pump. They completed the work in just one day, were neat, and did a great job. When the late-January storms came, the sump pump was put to the test. Mission accomplished! Thanks guys! read more

Mike was SUPER helpful when we needed a pest inspection for our new home in Petaluma and turned out to be a first class contractor when it came to doing some repairs related to to termite damage, stucco and floor repair . I highly recommend his services!!!! read more

These folks don't seem to want new business. I tried repeatedly to schedule an appointment for pest treatment but could not get the one key person, Mike, to return my phone call. The office staff claimed that they could not help me, contacting Mike is the only way to get an appointment for treatment. Three calls to him over two weeks and I still have had no return phone call. read more

I was referred to Mike by our Realtor when we purchased our home 3 years ago. During the pest inspection, Mike noted considerable water marks and moisture/drainage issues present under our house. We finally got around to having them fixed and called Mike for the job. He was quick to setup a time to revisit the issue and worked with me on the logistic and options for resolving the problem. We also wanted to level our sloping floors (probably resulting from years of moisture under the house) to which Mike said, "no problem". Jerry and his crew actually did the work and were courteous and informative during the construction process. I asked them a lot of question and wanted to be involved when decisions had to be made. They were great about that, and even waited until I got home from work to show me the days progress and finished job. Ultimately, the guys ended up installing a new beam, 8 posts, a sump pump system, and vapor barrier...all in 2 days!! They even leveled the floor within 1/8" over 13ft. Pretty good in my book. -Great group of guys - Friendly service - Quick and thorough - Accommodating - Priced right read more

I contacted Buena Vista because of an active subterranean termite infestation in our house in Sebastopol - termites swarming inside a room! I left a message yesterday, received a prompt call-back and requested they send Bill Mashek because a friend has had great experiences with him over the years, including recently. He came out today and demonstrated that he clearly knows about termites and the best treatment options. I did not have to request the least toxic method, since he said that has been his personal philosophy for years and that Buena Vista subscribes to using the most people- and environment- friendly products. I'm waiting for the office to coordinate the treatment with my schedule, and will update the review. read more