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Got the mango habanero and lemon pepper (dry rub) traditional wings, a side of onion rings, and a chicken caesar salad. The taste was as expected, juicy wings, good seasoning, and I like getting the lemon pepper sauce on the side too. The mango habenero wings weren't spicy at all (though my bf still ate them). The flavor of the chicken in the salad was slightly lacking. The onion rings were cooked just right, my favorite side here. The restaurant setting is great. No shortage of seating in the bar area on a Monday evening. And there are plenty of TV's for watching sports. I like this about BWW in general, though not all locations are as competent and accommodating to customers' preferred sports viewing when multiple games are occurring at the same time. I didn't encounter any such problems at the Fremont location during my recent visit. Then again, there was just a single game going on, so Warriors were on all the screens, as viewers cheered them on to another victory. Unfortunately, service was incredibly slow. I mean, I'm understanding toward slow service, especially when a place is busy and full of enthusiastic sports fans, but staff was SUPER slow and inattentive to customers' needs (ie. a whole game quarter passes before an employee comes by to offer help). That to me is problematic and a bit annoying, especially when I'm paying such a high cost for the wings here (yes, $15 for 6 wings). I do like to think that I'm paying for the lively atmosphere too, but that's only if coming to BWW to watch sports.
Esteban was a great server! He was prompt, helpful, nice, and had a good attitude. Came on a Tuesday for their bottomless apps and the bogo 50% off wings. What a deal! The appetizers were really good and some of the wings were drenched in sauce. It wasn't too busy inside but service was a bit slow. But Esteban did great managing his area. He serviced 6 tables the whole time himself and did great! He deserves a raise!
Sunday lunch time outing before shopping. Large shared Parking lot . A lot of Seating choices available from booths to tables & bar area. When we walked in, no signs at front & no one to guide us if open seating so stood there waiting for a while. Employees at the bar area did not wave or mention anything . Other location closer to home is wait to be seated so thought was similar. Although upon sitting, when we sat down, the service was quick, menu given right away, Ordered a dine in special which was great for only $22.04 total. Ordered burger and tots while daughter ordered wings & fries. Drinks included. Great service by our server. Bea checked on us several times.
The location isn't good. We ordered on the App to pick up by a certain time. It was for a weekday dinner time so not busy at all. It took almost 50 minutes more to get our food. Why have a pick up time? There were more than enough workers. No manager was there. We only ordered wings so not a hard order to make. There were multiple pick up orders that were not done it seemed. Some pick ups customers just started yelling, I didn't but I understand the frustration. Everyone who ordered on the app just got wing sets, nothing crazy.. And the waiting chairs were sticky.. Please get it together. I like your flavored wings but this is just nonsense. Service is bad.. Private lot in front though!
This review is for primarily for this specific location. I've gone to this BWW on 2 separate locations, and each time was a disappointment. The first time was on a basketball game day. As expected, it was crowded, and it took some time for us to get our order in, which was fine given it was game day. However, by the time we ordered, there were some regular items that they ran out of, which made no sense to me since we came early in the evening. The server was nice, but obviously handling too many tables at one time. This experience definitely deterred me from coming on game days. The second time I came was for their endless boneless wings promotion. I specifically came with a friend on a random weekday hoping that it would be more empty. It was, but despite how empty it was it took forever for someone to take our order. More than half the restaurant was empty and there were at least 3 servers for about 4-5 tables from what I saw, so I honestly don't know what took so long. Also, it was during a normal evening dinner time. We almost had left because it took so long. No one even gave us a menu when we got seated, so we just grabbed ones left on another table. FYI - I wasn't a huge fan of how BWW does the promotion in general. If I recall correctly, you had to order 12 wings with a max of 2 flavors only first and then the subsequent wings were in batches of 6 with one flavor. I wish you could split the wings up a little more, so you could try more flavors. These boneless wings were terrible. I couldn't really finish my first 12 since the sauce coating was more like a thick roux? It's like they purposefully make it thick and ridiculously salty (instead of thinning out to a normal sauce consistency and salt level) to prevent you from eating more. I had maybe a couple of each flavor, and they were all the same. It was basically inedible in my eyes, and I'm the type of person to like saltier foods. On top of that, the "boneless wing" barely had any chicken to it and was basically all batter. My friend was kind enough to finish whatever remained. I honestly wasn't expecting much from a chain wing place, but I felt like both experiences were varied situations but both disappointing. I'd probably avoid going to this location if I can help it
I normally don't go to low reviewed places myself but I attended for a special bday promotion? I have to be direct, the service here is too long? Barely any people eating here and I ended up waiting much longer than usual for a simple order. My issue lies with the.... Wings... I got a garlic flavor and it ended up stinging my mouth? How odd? I have a good tolerance for spicy stuff, it wasn't spicy but it hurt my mouth while eating? I don't really understand it myself but the issue lies with the flavoring. It's... unusual
We decided to come here after a movie. The person I was with never had it so she wanted to try it. I think it was mostly self seating with minimal wait staff. I get it, I wont knock them for that. They have phone ordering and physical menus. I've been to a few BWW, I dont come here for the service and I try to avoid it if I can. I am super neutral with this review. There were no bad experiences or good ones. The food was decent and is expected, a little steep for what is offered. The workers are doing the best with they can. I get it, it comes from higher up. Even when it was empty they looked stressed. Get them some help or increase their pay or something.
I'm not sure if all BWW are like this but at this location it was self seating which was cool. It was weird though because we had to wait until another table was done ordering to get the menu (even though there wasn't many people at the restaurant). And it was interesting trying to get the server's attention in the beginning. Our food was so good, the house sampler (& the hatch queso that is not pictured) was filling for two of us. The only thing I would say is that our hatch queso came out a little colder than we expected. But other than that it everything was great!
DO NOT COME TO THIS PLACE. I've been a loyal customer at this restaurant for nearly ten years, frequently coming here with friends. Sadly, after our most recent visit, I won't be returning. We had one of the worst experiences we've ever had at a Buffalo wings restaurant. We arrived and waited for about 20 minutes without being acknowledged or served, even though other guests who arrived after us were attended to promptly. Eventually, we politely waved to a nearby server to get some attention. Instead of helping us, the server--whose name is Mariah--approached us and said loudly, "You guys are not in good manner by waving to me, I don't appreciate it." Her tone was dismissive and unnecessarily rude. We spoke to the manager, Alex, to share our experience. Unfortunately, rather than taking any meaningful action or showing concern, he simply told us the incident would be "reviewed internally" and there would be no follow-up. It's extremely disappointing to see such poor customer service from a place we once enjoyed so much. This visit has completely changed our perception, and we won't be coming back.
More of a chicken toe than a wing... And when I questioned why all my "wings" were so small they told me "they have always been that way." How Sad.
Placed our order online, when we arrived for pick up it took a while to get acknowledged. They were not busy and we still had to wait an additional 15 minutes for our food. I asked for no salt and no pepper on the fries and they had salt and pepper. I noticed this while driving home but didn't want to drive back so we just kept going. -Also one of the wings had feathers on it :/ See pics for reference. read more
1 year ago
I was here on a Monday night and it wasn't busy. I waited by the cashier for a bit as no one was there so I asked the bartender who pointed to wait at the cashier counter for my togo order. I usually check togo orders for the boxes. I had my one box and 2 bags of veggies. When I got home, I opened the box to find 5 out of 6 wings. read more
Tik Tok kept advertising to me the AYCE deal for appetizers right now and I wanted to try it out. I think it's nuts that its unlimited appetizers for $12.99 (up to 4 people). We only had 2 people but man if you had 4.....what a deal. [[ Things I Liked ]] 1.) The Appetizers themselves were actually decently good and the portion sizes were made for 4 people. I think with AYCE, we tried every single appetizer and we were STUFFED. 2.) The restaurant is quite Large and there are a ton of TV's and it felt very spacious. I'm sure it would be fun to just sit with your friends and watch a live match of some sort. [[ Things I Disliked ]] 1.) The service was really slow when we came in. We got in at 12:00pm, ordered at 12:10pm, and the first appetizer came out at 12:30pm. If you were in a rush to get your food, this is not the place to go. I will say that when we were finishing up our meal, we saw that the speed has increased. Maybe more employees came in? Seems odd that they are understaffed at lunch time though. 2.) Cleanliness is hit and miss. I didn't think it was a dirty but I had an ant walking across my table while we were eating our food. 3.) The wings to me were so-so. Maybe I should of asked for dry-rub or something but I think Wing Stop wings are much better than Buffalo Wild Wings. [[ Conclusion ]] It was fun to try out their AYCE Appetizer special but not sure if I'll come back frequently. read more
1 year ago
Got the mango habanero and lemon pepper (dry rub) traditional wings, a side of onion rings, and a chicken caesar salad. The taste was as expected, juicy wings, good seasoning, and I like getting the lemon pepper sauce on the side too. The mango habenero wings weren't spicy at all (though my bf still ate them). The flavor of the chicken in the salad was slightly lacking. The onion rings were cooked just right, my favorite side here. The restaurant setting is great. No shortage of seating in the bar area on a Monday evening. And there are plenty of TV's for watching sports. I like this about BWW in general, though not all locations are as competent and accommodating to customers' preferred sports viewing when multiple games are occurring at the same time. I didn't encounter any such problems at the Fremont location during my recent visit. Then again, there was just a single game going on, so Warriors were on all the screens, as viewers cheered them on to another victory. Unfortunately, service was incredibly slow. I mean, I'm understanding toward slow service, especially when a place is busy and full of enthusiastic sports fans, but staff was SUPER slow and inattentive to customers' needs (ie. a whole game quarter passes before an employee comes by to offer help). That to me is problematic and a bit annoying, especially when I'm paying such a high cost for the wings here (yes, $15 for 6 wings). I do like to think that I'm paying for the lively atmosphere too, but that's only if coming to BWW to watch sports. read more
Esteban was a great server! He was prompt, helpful, nice, and had a good attitude. Came on a Tuesday for their bottomless apps and the bogo 50% off wings. What a deal! The appetizers were really good and some of the wings were drenched in sauce. It wasn't too busy inside but service was a bit slow. But Esteban did great managing his area. He serviced 6 tables the whole time himself and did great! He deserves a raise! read more
2 years ago
Sunday lunch time outing before shopping. Large shared Parking lot . A lot of Seating choices available from booths to tables & bar area. When we walked in, no signs at front & no one to guide us if open seating so stood there waiting for a while. Employees at the bar area did not wave or mention anything . Other location closer to home is wait to be seated so thought was similar. Although upon sitting, when we sat down, the service was quick, menu given right away, Ordered a dine in special which was great for only $22.04 total. Ordered burger and tots while daughter ordered wings & fries. Drinks included. Great service by our server. Bea checked on us several times. read more
The location isn't good. We ordered on the App to pick up by a certain time. It was for a weekday dinner time so not busy at all. It took almost 50 minutes more to get our food. Why have a pick up time? There were more than enough workers. No manager was there. We only ordered wings so not a hard order to make. There were multiple pick up orders that were not done it seemed. Some pick ups customers just started yelling, I didn't but I understand the frustration. Everyone who ordered on the app just got wing sets, nothing crazy.. And the waiting chairs were sticky.. Please get it together. I like your flavored wings but this is just nonsense. Service is bad.. Private lot in front though! read more
This review is for primarily for this specific location. I've gone to this BWW on 2 separate locations, and each time was a disappointment. The first time was on a basketball game day. As expected, it was crowded, and it took some time for us to get our order in, which was fine given it was game day. However, by the time we ordered, there were some regular items that they ran out of, which made no sense to me since we came early in the evening. The server was nice, but obviously handling too many tables at one time. This experience definitely deterred me from coming on game days. The second time I came was for their endless boneless wings promotion. I specifically came with a friend on a random weekday hoping that it would be more empty. It was, but despite how empty it was it took forever for someone to take our order. More than half the restaurant was empty and there were at least 3 servers for about 4-5 tables from what I saw, so I honestly don't know what took so long. Also, it was during a normal evening dinner time. We almost had left because it took so long. No one even gave us a menu when we got seated, so we just grabbed ones left on another table. FYI - I wasn't a huge fan of how BWW does the promotion in general. If I recall correctly, you had to order 12 wings with a max of 2 flavors only first and then the subsequent wings were in batches of 6 with one flavor. I wish you could split the wings up a little more, so you could try more flavors. These boneless wings were terrible. I couldn't really finish my first 12 since the sauce coating was more like a thick roux? It's like they purposefully make it thick and ridiculously salty (instead of thinning out to a normal sauce consistency and salt level) to prevent you from eating more. I had maybe a couple of each flavor, and they were all the same. It was basically inedible in my eyes, and I'm the type of person to like saltier foods. On top of that, the "boneless wing" barely had any chicken to it and was basically all batter. My friend was kind enough to finish whatever remained. I honestly wasn't expecting much from a chain wing place, but I felt like both experiences were varied situations but both disappointing. I'd probably avoid going to this location if I can help it read more
I normally don't go to low reviewed places myself but I attended for a special bday promotion? I have to be direct, the service here is too long? Barely any people eating here and I ended up waiting much longer than usual for a simple order. My issue lies with the.... Wings... I got a garlic flavor and it ended up stinging my mouth? How odd? I have a good tolerance for spicy stuff, it wasn't spicy but it hurt my mouth while eating? I don't really understand it myself but the issue lies with the flavoring. It's... unusual read more
1 year ago
1 year ago
We decided to come here after a movie. The person I was with never had it so she wanted to try it. I think it was mostly self seating with minimal wait staff. I get it, I wont knock them for that. They have phone ordering and physical menus. I've been to a few BWW, I dont come here for the service and I try to avoid it if I can. I am super neutral with this review. There were no bad experiences or good ones. The food was decent and is expected, a little steep for what is offered. The workers are doing the best with they can. I get it, it comes from higher up. Even when it was empty they looked stressed. Get them some help or increase their pay or something. read more
I'm not sure if all BWW are like this but at this location it was self seating which was cool. It was weird though because we had to wait until another table was done ordering to get the menu (even though there wasn't many people at the restaurant). And it was interesting trying to get the server's attention in the beginning. Our food was so good, the house sampler (& the hatch queso that is not pictured) was filling for two of us. The only thing I would say is that our hatch queso came out a little colder than we expected. But other than that it everything was great! read more
1 year ago
DO NOT COME TO THIS PLACE. I've been a loyal customer at this restaurant for nearly ten years, frequently coming here with friends. Sadly, after our most recent visit, I won't be returning. We had one of the worst experiences we've ever had at a Buffalo wings restaurant. We arrived and waited for about 20 minutes without being acknowledged or served, even though other guests who arrived after us were attended to promptly. Eventually, we politely waved to a nearby server to get some attention. Instead of helping us, the server--whose name is Mariah--approached us and said loudly, "You guys are not in good manner by waving to me, I don't appreciate it." Her tone was dismissive and unnecessarily rude. We spoke to the manager, Alex, to share our experience. Unfortunately, rather than taking any meaningful action or showing concern, he simply told us the incident would be "reviewed internally" and there would be no follow-up. It's extremely disappointing to see such poor customer service from a place we once enjoyed so much. This visit has completely changed our perception, and we won't be coming back. read more
1 year ago
1 year ago
2 years ago
More of a chicken toe than a wing... And when I questioned why all my "wings" were so small they told me "they have always been that way." How Sad. read more
1 year ago
2 years ago
Buffalo wild wings use to be a favorite wing place for me in college. I stopped by during the week. The location was clean. We were seated quickly but the service was so slow the food was okay. I ordered the boneless habanero and bbq and a side of fries they were okay. Our salad was missing the croutons. The fried pickles were good. Our waiter went on break while we were eating and it would have been nice to know as the other waiter was busy. read more
2 years ago
2 years ago
1 year ago
1 year ago
Came in for a back to school lunch celebration and ordered a shot of grey goose. The glass was chilled and the sprite was epic. Watched some women's sports and the service was outstanding!!! Always a good time when I come here read more
2 years ago
Upon entering Buffalo Wild Wings, it seemed a bit messy, possibly due to the recent 49ers game. The location is great for watching games, with TVs everywhere. You ordered through aaQR code and experienced a bit of a wait for your food, likely because of the influx of 49ers fans. Looks like a good place to have a large group! The cauliflower wings with an Asian sauce were very good, while the fried pickles were decent but nothing particularly memorable. My husband enjoyed his cheeseburger, rating it as a solid B. Overall, I would consider going back to Buffalo Wild Wings. My husband enjoyed a Cider beer and I had a Blue Hawaiian. It was delicious!! read more
1 year ago
Our waitress wasn't very welcoming and seemed monotoned. She did check in a couple times though. I got the $19.99 boneless wings and the flavors weren't that great. I prefer Wingstop flavors over BWW. read more
3 years ago
Food: 2/5 The wings are really small and don't have much meat to the bone. The boneless wings were extremely dry and tough to eat. All the wings are extremely salty. The only positive was the Thai curry flavor was quite good. Service: 4/5 staff was friendly. But drinks are self served. Food took a while to get to the table and we had to ask for utensils. Ambiance: 5/5 great open space with a lot of sports game playing on the TVs. Great place to catch up with friends or watch a game. Clean, and well organized. Probably one of the best Buffalo Wild Wings locations I have been to. We got 30 wings in total, half boneless and half bone in. Asked for all flats (extra 2 dollars charge). Throughout the meal I think I drank 6 cups of water from how salty the wings were. The dry rubs were especially salty. But the staff was friendly and gave us his recommendations. I would not recommend the boneless and it's basically an inferior version of a chicken tender. Would love to come back, but will ask if they can go lit on the sauce! read more
2 years ago
Came to buffalo wild wings after the NFC championship game. There was barely anyone there and the service was slow. Our waiter was amazing and the manager came to check on us a couple times. But the person that brought our drinks out gave us paper cups and told us to serve the foundation drinks ourselves. We thought that was kind of weird. I mean it's buffalo wild wings not wing stop. Then when they brought out the fried pickles they were all clumped together, so we sent them back. Overall not the best experience but we go back for the wings that are always good. read more
1 year ago
2 years ago
Friday evening we decided to come here as this was closest and our first time visit, though we have been at the other location at Union City before covid. The only thing is that, there is a long wait after you place your order and I am not sure if they are under staff. But otherwise, enjoyed the wings as we ordered different flavored wings and the sampler. We enjoyed it and so ordered the loaded ice cream for dessert. Our server was very nice, and courteous. Besides the sports you get to enjoy cool music too. That was a fun beginning to my weekend. read more
4 years ago
Came 3 hours before they closed at 1am, ordered, waited 2 hours for our wings---- nothing. No wings, no appetizers, not a single thing we ordered. We left at 12:30AM! We got there 10:30p.... Tables all around us were dirty, not to the fault of the 2 people they had on staff (aka skeleton crew). Extremely short staffed and I can only imagine the health code violations just by seeing dirty rags being left on half-cleaned tables. I doubt anyone's using the proper sanitizer solution for that. We got a refund, which we still need to follow up on because of the weird way refunds are issued. Seems like you have to get refunded via their AP Department and not thru any of their in-store devices. I haven't been to a BWW in over 10 years but now that I see what it's like these days, never going back. read more
2 years ago
Let me start by just saying our server KJ was fighting for her dear life with the people she was working with. I appreciate her effort. In the middle of our experience we were told there was only one cook in the back so I won't say anything about this yet (more to come on this). Items were still forgotten and requests were forgotten though. At this BWW, no one was your waiter, and everyone was your waiter kinda deal. We had to order through phone and someone would just bring the food. Just do us all a favor and fire the curly heading boy in the photo. Looked high as a kite and had super tunnel vision. He looked like he was more focused on walking in a straight line than anything else he was doing. Don't let the to go order fool you, he walked out of the kitchen with that and also back to the kitchen with it. He was also eating in the front where the POS system was. I asked him for a straw, cup of ice, and a knife in all separate times during my meal and he forgot every single one. My fiance had to go to the bar to grab everything. We asked for silver ware and the lady at the bar grabbed knives, dropped them, left the dropped knives, and grabbed another set where her fingers touched the blade apart. We opted to plastic wrapped utensils. Our food was good, just didn't come out an hour later or in oder. We THEN noticed on the receipt of the time stamp of our order being punched in, AND it was placed 30 minutes after we ordered. Here's the time line of food: Order made Drinks come out but no straws, utensils, or a cup of ice 30 minutes later - burger comes out I cancel queso bc it was taking too long Still no straw, no cup of ice, or utensils 10 minutes later - queso chips comes out 30 minutes later - wings come out Boneless wings were forgotten and we had to ask about it. Concluded to never being made. KJ compt out queso and boneless wings after I asked her to just cancel them. When she brought the food out since it was made I asked her to put it back on the ticket. I'm not the one to try to get free food, I just want what I'm paying for. Time spent here was over 2 hours. Very bad experience. It was not just us, other families around us were dealing with the same problem read more
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More info about Buffalo Wild Wings
43821 Pacific Commons Blvd
Fremont, CA 94538
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(510) 656-1634
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https://www.buffalowildwings.com/en/locations/detail/516/
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Tuesday BOGO done?
Still BOGO every Tuesday for Traditional Wings and Thursday for Boneless Wings.
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