I ordered takeout and it was easy. The better part was the customer service from Joanna when I got there, she went above and beyond her expectations of her job needs. Thank you to Joanna for the amazing experience. read more

I was told the kitchen was going to be a little behind because of how busy it was . Within 15 min I had my beers and appetizer I order fresh out the grill . Our host Trenton was friendly and ready to help if we ever needed him. Definitely coming back Saturday night ! read more

Came here for lunch with my daughter, she's never been to this place before. Food here is very good. We ordered a burger wit tots and mozzarella cheese sticks for appetizer and got 10 boneless wings..it's very good. Service here we had Anthony he did an amazing job with his customer services..He's a top notch at this place. I have been to other Buffalo Wild Wings and services was ok.. Ambiance here is like any other Buffalo Wild Wings place... has a bar, t.v and high stool tables and chairs, booth and also tables and chairs..it wasn't busy when we came..It was a good timing cause it can be very busy here, cause you can watch all sports on t.v.. read more

See all

I had one of the worst customer service experiences at Buffalo Wild Wings. The restaurant wasn't even busy yet I waited 15 minutes just to be seated. No one acknowledged me until I finally had to say something myself. That alone was frustrating. What made it worse was the manager Alexander. He was extremely rude and dismissive instead of apologetic or helpful. After I spoke up they finally sat me but then I was left at the table without a server. It felt completely unorganized and unprofessional. There's no excuse for that level of service especially when the restaurant isn't crowded. Definitely disappointed and won't be returning. Alexander should not be the manager let alone in foodservice. worst experience after explaining my frustrations to Alexander, he had the nerve to ask me if I want to go to the back and help disbelief.wow read more

Consistent with all the negative reviews here, this place has serious staffing and quality issues. Came here with a party of 7 and waited almost 1.5 hours before receiving our food, not acceptable! They kept on seating customers even though there's a huge backlog in the kitchen. The quality of the food that we ordered (wings, chicken tenders, burger) is simply TERRIBLE, and I'm not sure why this place is still in business. Our waitress is probably the only bright spot, she was extremely nice and did what she can to refill our drinks while we waited. I didn't take any pictures because it's not worthwhile. Definitely DO NOT RECOMMEND! read more

I met a friend there. He is a Detroit Lions fan and I am a Chicago Bears fan. It was game 17. We sat and the waitress put the game on the TV in front of us. We ordered two sampler platters with double wings and enjoyed the game. However, there were two local teams also playing so the volume on our game was low. It was still enjoyable. The food was good. Nice to get out the house and enjoy watching NFL football And eating wings with a friend. read more

Buffalo Wild Wings - We watched football my team lost - Sports Bars Near Me - Orange, California

8/10 AYCE Wings - They start you off with 10 wings where you can choose 2 flavors, and every order comes with fries. After that, you can order 6 wings at a time but only in one flavor. The food was delicious, but there was some inconsistency with how much sauce they gave. I prefer mine extra saucy, and sometimes it wasn't enough. Also, keep in mind the wings are on the smaller side and the bones break pretty easily. Cost - $26.93 in total with tax, without tip. Price is so freaking good for AYCE wings and fries!! read more

Buffalo Wild Wings - Sports Bars Near Me - Orange, California

Been going to this Bdubs for years. It hasn't always been the best and the service is always bad but usually the food is decent. This time is my last straw. Will never go here again! Ordered my food at 4:47 pm. App said food will be ready around 5:10 pm. I arrived right on time and the host said my order wasn't ready. That's fine, I was expecting it to be late anyways. Restaurant was pretty empty so everything looked slow. I sit there and wait for another 1 hour!! Two other to go orders were picked up that walked in after me. Three tables that were sat after I arrived also got their food. The Host tells me two times my food is coming out right away... I ask him why it's taking so long and he says the "To Go" orders were backed up... After waiting for over an hour I finally get my food. Tell me why the fries were stale and the chicken tasted like fish!!! Absolutely disgusting. Felt sick after eating a bite. Will never come here again and honestly any BWW again. The issues start from the top down. Terrible management and untrained workers. Got workers walking around doing absolutely nothing. Honestly makes me sad. read more

Buffalo Wild Wings - Sports Bars Near Me - Orange, California

Honestly just trust the reviews. Don't come here unless you want to wait 56 minutes for an online order for 3 people.

Okay I have always loved BWW but in recent years have felt like service and quality dropped. Tonight Anthony changed my friends and I's opinions. He was so kind, so efficient, brought our food hot, and was helpful. Thanks Anthony!!! We'll be back. read more

Alaina was awesome, she brought my beer fast. She kept checking in on us and had a positive attitude throughout my experience today. I will be back to this location. read more

I don't think I have high expectation for excellent service but this place really drove me insane. Today I went to pick up to go order from B dubs and I literally placed the order 30 minutes before I got there with an ASAP pick up time but when I got there, there was no one at the counter and I waited an additional 15 to 20 minutes and even saw some employees chitchatting with each other. The order was for 6 wings read more

Good services , good food , good cutomer services ,....... I really appreciate it ....... read more

Buffalo Wild Wings - Great customer service .. very helpful Luna .. - Sports Bars Near Me - Orange, California

I ordered 20 boneless wings for takeout and only received 16. And I had to wait so long to get the order because there was nobody at the front. Not a a good deal after all. I don't recommend this place. read more

Buffalo Wild Wings - Ordered 20 pieces but only received 16 - Sports Bars Near Me - Orange, California

Service was not good. Food was not good. Ambiance was the only somewhat good thing of this whole place. It took us about 10 minutes until we got our drinks. My husband's food came out 20/25 minutes after my son and I got our food and our waitress had some rude attitude. This place was disappointing. read more

Have to ask for Luna, best service from her! Makes sure your order comes out right and tasting amazing!

The food is good but take out is so bad there is never anyone there and when they do come it's been like 5 to 10 minutes and then when your home the food is cool there is one guy that is so helpful but ether then him they suck the guy can just be walking in and will ask if we were helped he will apologize then say let me clock in and I will help you. Why give a time if you not going to have it done in that time I understand maybe a couple minutes after but a whole 20 minutes and half the time the food comes out close so it's probably just sitting back there. I put my order in at 12:30.and did not get my food till like 1:25-1:30 but the food is good and worth it if you like wings Thank you to the guy Junior read more

We went to this BWW location for the first time. We sat down at a table in the bar, and were not greeted for almost 15 minutes. I had to walk over to the other side of the bar to get our own menus and my husband finally went up to the bartender to place our drink order. He ordered a beer for himself and a glass of prosecco for me. The bartender had no clue what prosecco was. My husband had to point it out to him on the menu. The bartender held up a completely different beverage in a can and tried to give it to my husband. When my husband told him that was not the correct beverage, he continued to try to give it to my husband. This went on for almost 10 minutes. In the meantime, we were STILL not greeted by a server to order food at this point. A guy in the bar said he had been waiting almost 40 minutes for his order of wings. That's when we decided to bounce and go to another establishment by our house. The service in this place is horrendous. I don't anticipate it being in business too much longer with such abominable service. We will definitely not be back. read more

No MA*eS I I ordered from yall at 4:30Pm I waited a whole as hour and ten minutes for my food. Yall need to change something about this BWW! What's crazy is that the bar was full but not the dinner tables what's so ever!!!. The workers don't care if you keep on waiting and waiting and yes don't get me wrong they're not at fault but cmon BWW. Not even a full house yet yall taking so long in the back with peoples food. Mind you I get my food and half of my order is cold and rest is hot. I still waited another 15 minutes getting promised that my food was getting bagged up??? Cmon now. Do better. YALLS APP SAID 30 minutes getting promised and that promised was not completed. I also complained to the workers not trying to be an a hole and they stare at me like I'm some idiot. Also I didn't get my tater tot's on my order, nor carrots and celery!!! read more

Food was cold when we got it , Luna was great and friendly But we had empty cups for over 15 minutes, once we asked for a beer refill she took another 15 . Mind you we were at the bar area . It's the emptiest BWW I've ever been to and the last time we are going. read more

Buffalo Wild Wings - Wings & Tater Tots - Sports Bars Near Me - Orange, California

I haven't been to BWW in a while & I saw that they had a special (Pick 6) so I said what the heck let's go & catch some games & enjoy some food. When I first got there it was pretty empty, but as the night went on, it did pick up & I was sitting @the bar. The service by the bartender named Art was phenomenal for how busy he was & for how many tables he had to cover. So to start I ordered an Arnold Palmer. Had to ask for a new drink because something was off and it was the iced tea. Had that old taste, So I just drank lemonade. The burger was real good, cooked well & tasted appetizing and the fries were even very well seasoned. On the other hand, the wings tasted off. I had the garlic Parmesan & the spicy garlic. The garlic Parm tasted off as well or the oil was old & The spicy garlic tasted just like buffalo wing sauce. I was very disappointed & even asked the bartender if this is how they were supposed to be. He said yes. I Had to pay an extra $3 for the bone in wings & if you want the double burger like the commercial shows on tv that's a extra $5 as well. If it wasn't for the great service and the burger, this meal would've been a disaster.. unsure if I'll be back, I really used to like BWW...!!! SUCKS.... Total bill was like $37 bucks & I gave a $8 tip...!! read more

See all

Honestly the worst location! I already know all Buffalo Wild Wings locations are bad so we come in with the mindset ready to get bad service lol but this one is really bad ! The wait time to get seated was about 20 min. Didn't mind it we understood. Once we got sat at the booth the floor was really dirty. There was trash everywhere. We were waiting for about 20+ minutes and still no sever to help us out. We left unhappy and came to Red Robbin. read more

Waited for my online order for almost an hour only ordered 20 wings and a fire horrible customer service

This location ALWAYS forgets my dipping sauces! WHYYY ?!?!?!?! EVERYTIME I order or someone from my household orders they always forget them. Even when I've placed DoorDash orders they STILL manage to forget the dipping sauces! Sure I could have checked before leaving, but I shouldn't have to, I trusted this location to do their job. This might sound a little ridiculous to leave a review over forgetting dipping sauces but after more than 15 consistent orders of NEVER GETTING THEM, I'm tired of it. I can see the 2/5 star rating. read more

I placed a carry-out order that was supposed to be ready at 2:20 PM. I arrived early at 2:15 PM and there were only two customers ahead of me. No one was at the counter, no hostess at the stand, and no employees on the floor. The only person visible was the bartender. One of the customers ahead of me had to walk up to the bar just to let someone know we were waiting for carry-out. We were told someone would come help us -- no one did. Minutes passed, it was already past 2:20, and we had been waiting over 10 minutes with zero acknowledgment. I decided to go to the kitchen door to get someone's attention and saw three employees standing around laughing and talking, clearly not in a rush. They casually said, "We're working on your order," and just stood there. I closed the door and went back to the carry-out counter. Eventually someone came out, took names, and went back to the kitchen. Orders started coming out one by one. By this point it was after 3:00 PM. I was repeatedly told my order was being worked on -- it was just an appetizer. I didn't receive my food until 3:20 PM -- a full hour wait for a carry-out order in a nearly empty restaurant. People walked in, saw no one at the hostess stand, and left. Other customers waiting for carry-out were clearly frustrated too. I expressed my frustration and was met with complete indifference. This was a huge waste of time. If I had known it would take this long, I would never have placed the order. DO NOT COME TO THIS BWW. read more

Ms. Luna. Saved the day. She was overly professional. I was sitting at the tables near the Bar & she served me & my husband... Five Star Rating. read more

If I could leave 0 stars, I would. This location has the worst customer service and wait time. It happened to me 3 times where I placed and order and waited 45 mins to over 1 hour for my food. This time, I placed an online order and picked it up at the specified time, but they didn't have my food ready. Staff kept saying they'll "check" on my food but kept me waiting. I asked multiple people and they kept saying they'll check again, yet nothing. I waited over 40 minutes, and turns out my food was there all along sitting there for over 30 minutes but they kept "checking" for it. I received my food and went home only to realize they messed up my order. I had to come back and wait again. When I arrived, the staff saw me but never came up to greet me. I kept waiting by the order pickup area, still nothing. Staff saw me but didn't do anything. I moved to the front area and waited nearly 10 minutes before someone came. When I told her about how they messed up my order, one being that she never apologized and two, she preceded to say "we'll check on your order" WITHOUT even checking to see my actual order receipt or ask what my name is. She wasn't going to check on it. Instead, she offload it to someone else and asked them to check. Of all the staff there, there was only 1 person who's actually working. Everyone else was lazy and standing around. They saw me but never approached, they wanted someone else to handle it. And guess what? I've been waiting 30 minutes for them to correct my order. It's been 2 hours since I placed my order, and I'm still waiting for my food! INEXCUSABLE! I won't be coming back EVER! Don't waste your time waiting for them to "check on your order," just go to a different location. With such horrendous customer service, I won't be surprised if they go out of business when all the customers refuse to come back. read more

Buffalo Wild Wings - Sports Bars Near Me - Orange, California

If I could give them a 0 review I would waited 1 hour for our food and never got it till I asked for manager our waiter rite away charged shots on our tab without us even agreeing. I can keep going on about this place but never going back. read more

Came here to celebrate a win and Bella was so amazing. She was the best server I've ever had at any bww establishment. We asked her to move us outside and she did and still remembered to come check on us very often. Food was amazing drinks were great but def get Bella as a server if you come !! She will take care of you read more

Do not order anything online! placed the order at 3pm came by here it was suppose to be ready at 3:20pm and it's now 3:40pm and still waiting on my order . If the order will not be ready by the estimated time at least adjust the time and or offer refreshments while we wait for the order. Ordering online suppose to be faster than coming here and waiting for my order. This is not the right way to do business. Update : I ended up receiving my food at 3:51pm read more

2 of us arrived around 4pm place was not crowded waited about 5 minutes. Before someone said they needed to clean up some tables before seating. even though there where plenty of tables. Waited another 10 minutes before we sat down, waiter was attentive got our drinks quickly, ordered some burgers and it took 30 minutes for 2 burgers and fries. I understand if you're busy but there was only 2 other tables waiting for food. And some people at the bar just drinking. We asked the manager why it took so long. And he said he would check the back. Then pretty much blew us off.This place need management training or they are just very very SLOW.Look at the other reviews with the same issues. read more

Honestly, I've been to so many Buffalo Wild Wings locations and I'm pretty tolerant of all the various issues they can experience. Despite that, it's one of the worst locations I've visited. It's the nearest to me, but always has slower service by comparison against other locations, takeout is abysmal here, and there's always random issues like early closures, CO2 issues with taps, etc. You will always get a less than desirable BWW experience here after a handful of times visiting. read more

If I could leave a 0 I would, I found a condom on the side of the booth I had told the server who then told the manger , the manger than come over to our both and was trying to accuse me of putting the condom there saying she cleans the booth everyday even tho there is so much old trash read more

Buffalo Wild Wings - Booth - Sports Bars Near Me - Orange, California

Would give this place 0 stars Plastic forks, super dry wings, and annoying loud music! Bathrooms were very dirty They charge you for sauce which they shouldn't since the wings don't have sauce on them Literally had to shout to the waitress every time we spoke, asked for the music to be turned down and she had to ask and it was never turned down Food came out staggered and slow. We all ate at different times Will never be back to this location For being a corporate location it lacks everything a corporation should be!!! We also had to get up and get napkins ourself Ears are still ringing from the club music. Stay away! read more

Very disappointing experience at this BWW location. The staff was kind and polite, but the service overall was poorly handled. I ordered at 7:50 PM. My child's and husband's food arrived around 8:15, but my burger never came out. After waiting an additional 35+ minutes and watching other tables be served, I asked for it to be canceled. The only resolution offered was removing my burger and my husband's meal from the bill, since he chose not to eat without me. This delay was excessive, especially considering this has happened multiple times at this location. I'm usually very patient, but this experience was frustrating and unacceptable. read more

Just look at it. I got boneless, and idk but these are so so small. The other food ordered took forever. read more

Buffalo Wild Wings - Sports Bars Near Me - Orange, California

See all

The attitude of the hostess at the front door was absolutely horrible, snotty rude non-accommodating then we get to the server and she was nicer. Seem to talk to everybody at length took forever to get our drinks. Food was about average time to get food. No offers for refills on drinks. It was just a negative experience. We wanted to try it because of their specials that they have but I doubt we'll be going back to that wild wings. The staff was just deplorable. read more

Alexander took care of us today when we walked in . He ensured mine and my boyfriend's needs were met . Will definitely be coming back to this location read more

Granted I came in through the patio gate which was opened because my dogs and I just finished a 5 mile walk and a cold beer and lunch sounded great. I just wanted to sit outside and watch the Angel game but because one tv was apparently busted no tvs could go on. No big deal I'll just listen on my AirPods. What gets me is that I sat there for a long time with only two other tables. I was obviously acknowledged that I was there because apparently the server was confused because I didn't check in with the hostess. I asked the one server who had the other two small tables for a menu and he said "someone else will help me. But I never received any service. When I decided to leave I went inside to talk to the manager. Apparently, I'm the one with the dogs. Of course, the manager didn't give a **** because all she said was ok and have a nice day. I highly doubt they would do anything to fix the customer service - no one ever does when the manager is a kid. It really sucks to feel unwelcome. Needless to say I WILL NOT be back! I wish there was less than 1 star rating because that is what you're getting from me! read more

Service time is ridiculous. I ordered an hour ahead and still waited 35 minutes inside the store when my order was "ready" to pick up. 5 people that came after me got their food right away and left. Either call me ahead of time if the order is not ready on time or don't waste my time at all. To top off everything else I was still missing items from my order. $65 down the drain with poor service. read more