Horrible service waiter walked away while i was talking.. they forgot to give me a straw my refill took over 20 mins to come thats only because i had to tell someone about it. Didn't offer ranch had to ask and took about 15 mins later to come they didn't have ketchup had to ask for ketchup to.. this was not even on a busy day read more

Service just ok got wrong food order wrong and didn't change it right away bartender wouldn't even look at me don't know if I'll come back

My fiancé and I went here 2 days ago for take out and the food was awful!! We both got boneless wings on "wing Thursday". When we went and picked them up and noticed there was no ranch or carrots in the bag as usual, we asked if we could get a couple ranch and carrots, to which the waitress said sure and went and grabbed them. Turns out she charged us .85 per ranch and .85 per bag of carrots. We ended up paying an extra $9 on ranch and carrots, which usually come with the meal. Needless to say thats where they make there money back for the "discounted" wings. Sad to say the carrots and ranch was the best part of the meal. The chicken was cold, dry and gristly! This was the first time my fiancé and I went to this BWW, we usually go to the one in Eastvale or the one in San Bernardino off of Hospitality and were never charged for ranch or carrots EVER and the wings were NEVER this bad! My fiancé and I will not be going back to this BWW ever again, with how bad those wings were and how bad we got ripped off, we might not go back to any BWW again. read more

Patty, our server was phenomenal. Surrounded by so much negative coming into the restaurant last night, she quickly turned that around. Many thanks to Patty. read more

Worst service I've ever had. We left after 90 minutes of waiting for our food, which we never received. Our server never checked up on us and seemed to avoid our table. After asking for the receipt for our beverages the employee flicked it at us. Disrespectful of its customers and our time. read more

Heard this place hired people with no experience. You can tell the minute you sit down. Wait staff is unprofessional. Talking on their cell phone in front of me. Waiters didn't know the menu or the sauces. Order placed wrong order for food and brought the wrong sauce two different occasions. Took about two hours to get one order of chicken tenders. Won't go back. read more

I've had take out twice from them. The first time was really good. Wings were perfectly seasoned and the woman that took my order was super helpful! l was actually looking forward to having wings again, l no longer feel like that. Tonight I called in my order and when I went to pick it up I noticed the Wedges I wanted weren't in there. I asked her about them and she said I never ordered them and it would be a 10 minute wait for them. l left at that point. The Wings were overcooked and Under seasoned. The staff looks fresh out of high school and act like they could care less about customers. Bww used to be my favorite wings, howeverthis new restaurant really let me down!! read more

3 1/2 Stars - I went back to this location for the college football National Championship game and I have to say this second visit was better. Our server "X" was very attentive and literally checked on us at least every 5 minutes. It was a busy night because of the game and we were never without food or drink the entire evening. My wings were slightly undercooked and they were out of their heavily advertised "Santa Fe" wing flavor, but other than that the experience was a positive one. read more

This is the shittiest place ever. Our server was nice but they are slow as HELL.... And the food is absolutely disgusting. My food was sent back.. It was so gross and I still got charged.. As well as getting charged for an extra drink. I hate Buffalo Wild Wings. Oh yea and the shitty music is loud as hell in here, I hope I can still hear when I leave... And... I'm cold. Never coming back here again. read more

I love their wings, but their customer service is terrible. I ordered an 8 piece, but only got 7 and asked for "extra wet", which is supposed to mean completely covered in sauce, but they still had the bare minimum amount of sauce. read more

They always take forever to bring food and drinks! Been 30 mins and patiently waiting

If i could give 0 stars I would. This place has horrible service. They are not attentive at all when you are eating in the restaurant. I also ordered food togo. Asked for carrots and celery, ranch, and obviously my wings. I order honey bbq, lemon pepper, and parmesan garlic. My lemon pepper was literally just plain chicken strips. My honey bbq wings had no sauce. Only 1 wing was covered in sauce snd same with p. Garlic. There needs to be some massive changes here. Go to wingstop instead of bww. Thats my advice. read more

Comin from a girl that is easy to please, I was thoroughly disappointed with the service at this location. I was excited to try it out since it was kind of new, but let me at least save YOU the trip. Went in on a slow Monday night, the bar had open seating so we sat there. The host Josh got us seated and waters almost instantly. After we order our tall beers with him he leaves us and we sit and wait for about 15 minutes before our server finally comes and takes our order. We ordered 3 appetizers and 10 boneless wings each. We get our wings about 15 minutes later and they are dry. Some of the pieces are just batter, no chicken inside and there is barely any sauce on it. Another 10 mins past and at this point, we still have no appetizers, no silverware and 20 pieces of dry chicken. Our server then finally brings the appetizers and realizes we have no silverware. After she brings the silverware, she leaves us without checking on us for about 30 mins. No refills, no nothing. My friend's fork was dirty and wasn't even able to use her silverware. We asked her if we could get the check and if she could just split it in half. She splits it and we realize she didn't even split it correctly and to top the whole thing off, she never gave me my card back. I usually don't write reviews, but I was so upset after paying $30 for a meal that I didn't even enjoy. Blame it on the cooks, or the fact that there was only 2 servers at the time, or that homegirl was texting and chatting half the time. But I was very disappointed and after I get my debit card from there, I will never return. And that's just sad. I love riverside, and I love wings! To rancho I go! read more

Worst service we've ever had. We literally got our appetizer before a glass of water. When I asked the server for silverware and napkins, she dropped the "to go" plastic packages on our table and tried to walk away. I said are you kidding me? She responded sorry, we're doing the dishes...then my wife tried to order one of their "seasonal drinks" for the server to say " never heard of it, are you sure your not thinking of somewhere else? Maybe you imagined it" . No joke, word for word. Then 5 minutes later she comes back and says "oh yea we do have it, but it's super gross, do you want it?" ..... Well not now! I can't even explain how bad it was. I would almost recommend going here just for the experience and laugh about it! We still gave a tip, because that's what good people do, but I will never return and I will tell everyone I know if you feel like wings, go somewhere else, it's just not worth it.... read more

I have visited this restaurant a total of 3 times since it opened and this includes the soft opening that I was invited to attend. The service has not improved since its opening. As you walk in you will see 2-3 greeters and they will give you an approximate wait time. At that time you will wait in the foyer (small, warm and a tv to help you pass time). Once you get to your seat, approximately 20-30 minutes after promised, it will take another 20 minutes before you are offered a beverage so get your food order ready or it will take another 20 minutes before you are revisited with your drinks. The food is very basic as expected and takes on average 30-40 minutes to reach your table (for wings). I do not recommend coming to this restaurant. There are better options in the area, Yard House, Friday's and the Cheesecake Factory. Hope this review saves you time and frustration. read more

I've been a fan favorite since high school I've always gone to the one in eastvale and never had any disappointments. I tried this one only because my friend lives 5 mins from Tyler and we wanted to get together since its been awhile so I went here with skepticism. Sure enough I was highly disappointed. The waiter was nice and talkative but forgetful on so many levels. Ordered our drinks took like 15 mins to come. We were ready to order and waited for her for 10 mins to even come back to our table. Waited for the food for like half an hour and it was all small combo orders too nothing to fancy or hard. Small boneless wings. My biggest complain was how horribly the food was. The wings I got were so bad I didn't even bother finishing it, undercooked, I got a side of carrots and it didn't even taste fresh it was soggy. Waiting for the check to pay and leave me and my friends were waiting like half an hour cause she was no where to be found smh. Like if we wanted to we could've walked out and no one would've known but I wasn't about to do that so we stayed and waited for her to hurry up and come back. It wasn't even that busy either which was weird to me at first it was at most 1/4 of a full house. I won't be back here customer service is horrible food is worse and this is a personal pov. I noticed all the workers were younger kids like less than 23 just practice on customer service and efficiency with the younger help read more

Been here few times, couple times at the bar and waited for a table a couple of times. Bar service were good both times. Terrible that they don't have open seating around the bar. Getting a table one time was horrible. Hostess gave such an attitude. I counted 10 open tables all good for 4 just on one side and around the bar, yet there was a 45 min wait! There were probably 6 to 8 parties waiting to be seated, and I asked why it took so long and the response, "because that's just the way it is!" I kid you not. Management needs to pay attention to all the negative reviews about service and do something about it! read more

The worst customer service I've ever had at any bww I've been too the manager markee was not helpful what so ever beyond disappointed they got my order wrong and they couldn't do anything to fix it or make me feel like I was a valued customer they don't even deserve one star read more

This place is horrible! Bad service! Place is not even busy and we've been waiting to get our drinks for more than 10minutes. Food we've waited for more than 20 minutes. They said they ran out of particular beers and burgers. If I could give 0 stars to this place I would. This is the 5th time here. Never again. There's plenty of serves but everything seems slow. Are they pulling wings of the damn chicken in the back??? Like what the heck!?!? Screw Riverside BWW. So much for supporting local businesses! read more

Birthday lunch for a party of 10. Food not good for the price. Waiter hung in there but management should of added another waiter. Almost close to 45 minutes before our food came out. We also had the same service last year. We gave them a second chance, to bad for us. We encourage you NOT to go with more than 2 people in your.party. Negative Stars.. read more

Went to the new Buffalo Wings today service was good, but the wings were not so good. Had their Lemon Pepper wings and you could hardly taste the lemon paper. I won't be going back and I won't recommend this BW. Me and the family will stick to the Buffalo Wing located of Liminite. Money down the drain. By the way it is incredibly loud inside. They should lower the speaker volume!!! read more

I went to the one at the Tyler Mall in Riverside...I will NEVER go back....the food was ok, not really that good. Service was good, but the music was WAY too loud. We couldn't even have a conversation at our table. I asked if they could turn it down a smidge and they looked at me like I was insane. The waitress brought us the check before even asking if we wanted dessert, which we had since it was my sons 18th birthday! I certainly wouldn't recommend this place for anyone that doesn't want to go deaf! read more

This is the first time I've posted a review but thought it was definitely necessary. First off... We waited 20 minutes to have our table cleared and cleaned. We came in and went to the bar area. Snagged a table. Came in at about 930 so it was somewhat busy. You know how it is at a sports bar. Snag a table as soon as the previous party gets up. Cool. No big deal. Waitress was polite, took our drink orders. 20 minutes later we get our drinks. It's a new establishment, I get it. Gotta work out the kinks. Cool. So it's after 10pm at this point, and I order my second round, which is happy hour. We've got a table of 5 and it took roughly another 30 minutes to get our drinks. It's not a big game night. There aren't any sporting events going on. It's a Tuesday, and at this point half the bar is empty. And yet I see Bww striped shirts all over the place. The restaurant isn't understaffed. There are groups of 2 or 3 employees hanging out, texting, gossiping. Sooooo our bill comes. At this point, I just wanna end this experience, pay my bill and get a beer somewhere else. But I see on the bill, we were charged regular price, $7 as opposed to $4 for happy hour. Cool, not a big deal to me. Paid the tab, after waiting another 30 minutes for our waitress to figure it out. I ask the simple question, "So, how come I was charged normal price, when I ordered all but 1 beer during happy hour?" Her response was, "It depends when it was entered into the system!" Copy that. So the drinks I ordered were Inputted into the system at the time to best profit the company? As we exit, my group walks towards the front door, and what do I see, just to pound the final nail in on the coffin, 3 employees sitting at the front hostess stand buried in their phones. Didn't get a "Have a nice night," didn't get a "Hope to see you again." Like I could care less about 3 worthless employees? I've always been a fan of BWW, and the Tyler location is geographically pleasing. I understand that this location Is new, but seriously? I will never come back to this location. Why not go next door to Yard House or Friday's? I blame the manager at this location. You failed!! You failed miserably. Figure it out, cause the place has the potential to make a killing. read more

If I could give 0 stars I would. Im currently still sitting at my table and it's been 30 mins and no one has helped us. One of the worst experiences I've had at any restaurant read more

I've been to so many Buffalo Wild Wings and today was the biggest dossapointment . First of all we didn't have an actual server. Vanessa, I'm sure that was her name, gave the worst customer service. She threw the straws, and gave attitude, making us wait 20 mins to take our orders. We got there and later two parties came after us. Well after 40mins+ of waiting I walked around to look for for the other parties and check if they had gotten their food and I noticed they had their food served when we had simple snack sized orders so I had someone check the order and in less than 1 min our food was served. But cold. So I asked to speak to the manager and she had our whole order "recooked" well more like reheated except for the fries. After 1 hour and 10 mins of waiting we finally got our food which tasted great because it was hot. But the wings were very hard to bite into. After that no one served us, we had to go ask to get refills ourselves...literally we were the only ones there. Again if it wasn't for the manager and for Cassandra or Sandra whatever her name was we would of never have gotten our food. Yet this location has terrible customer service. read more

I called about 10 times within one hour and they did not pick up their phone. They lost a phone order because they do not know how to pick up the phone when someone is calling. read more

Came here again around my bday because they emailed me a free snack size of wings and I live right around the corner. Should have not gone, even for free ones. For some reason, this locations quality of wings is crap compared to the one in corona. Wings are barely covered in any sauce, wings are hard to chew and the bartender waiting on me seemed like he was not interested in dealing with me. I had showed him the free snack size coupon that I wanted, then also told him I wanted to order a 2nd snack size on top of that...to which he replied "I can only give you one free snack size"...well no shit Sherlock. I was willing to pay for the 2nd one. Got both orders and didn't finish it all. Luckily one was free. The one thing they really can't mess up is the beer...so if you come for anything, come for beer and sports on tv. Otherwise go to the corona location at the crossings. On top of this, when the waiter first came by and spoke with me, took quite a bit to get back and take my order...I think one of the girl bartenders ended up taking it. I would have had a 2nd beer had they been a little more On top of things. You're better off trying one of the other restaurants in the mall...I'm not sure how they have this much of a difference in food and staff between locations. read more

My meal started off with me sitting down and ordering a drink and the bartender checks my id and stares into my soul for about 5 seconds to make sure it's me. This doesn't happen anywhere else but whatever I order a jack and Coke and receive it and it is almost entirely Coke. If you want to barely put a shot in my beer then why do you sell 8% IPAs? So then we wait forever to flag down the bartender to get wings. The only time he checked us was when we flagged us down. The wings are not good. Hooters has better. Also when they brought us our wings and half filled French fry basket they brought us one ranch. For 10wings. We politely ask for some more and the waiter even makes sure we both want more. We never saw him again or anymore ranch so I ate 7 of the 10 without it. Meanwhile the lights are flickering on and off the entire meal. It was dark when the food was brought to us. I couldn't get out of there fast enough but as we are waiting to flag the bartender down to pay our tab someone ordered three drinks and they brought the wrong ones out. Instead of handing the drinks out to either the person they wronged or a customer who already has a good tab or is a regular patron they dumped them down the sink. Someone even asked the bartender by name and they patronized them by pretending they were gonna give it to them and dumped it down the drain. I looked for a reason to give 2 stars and couldn't find any. Buffalo Wild Wings you have received my last dime. read more

Worst BWW I've ever been to, you have to try to be this bad. I have never been here where I get my food within the first hour and a half of getting seated. I have had cold wings brought out one too many times. read more

I have been here twice and my recent visit made me give this location 2 stars. The service is slow ( even though There seemed to be plenty of workers) and the food doesn't taste the same as the other locations. I recommend the corona or eastvale locations better. read more

One star because after 1hr and 20 minutes of waiting for our food, the wings where good. The waiter was curteous tried to be good, but unfortunately the experience was awful. This is probably the worst location to come too. read more

I called ahead to find out their hours and was told last call is 1:30. I arrived at 1:15 and the bar tender told me he called last call at 1:00. Worst BWW I've ever been to. read more

First 2 experiences went well. 1st experience was the day they opened, waitress didn't know the menu or the serving size of the wing combos. Food was delicous. 2nd experience went better and again food was delicious. Each of those visits I ordered boneless and traditional mild and honey bbq. Latest visit was just last week. Went in with my wife and 2 children around 6pm. 45min wait so we asked to be seated outside. We were seated right away when we requested the outside seat which honestly, should be offered if you want to continue to fill the place. We waited 15min to have a waitress take our order and drinks after she noticed us sitting there and she even admitted she had no idea who was suppose to help us. When receiving our boneless wings(Thursday night) 2 out of the 6 wings in each order had sauce on them. Very dry chicken (possibly over cooked) and where was the sauce. Every single order was this way which we ordered a total of 36 wings. We had to request side orders of sauce and we were forgotten about by the waitress who took our order having to request drink refills and sides of sauce, napkins, forks and plates. Completely unorganized and the worst service I have experienced. The outside seating is part of your restaurant, therefore I recommend you get control of the organization of this area because at this point, I recommend any and all to never sit outside. Also when sitting outside, there were 4 waitress in the area where we sat, socializing with one another while we sat patiently , completely ignoring us. Customer service? Training? But on a side note, thank you for those individuals who did help us.. not even sure to this day who our actual server was suppose to be. read more

We sat in the bar area, self seating we didn't get helped for like 10 mins... so we sat at the bar, waiting a few mins then Eden helped us gave us our margaritas, and we ordered some wings ...(those came out pretty fast by the manager) but once they were dropped off the bar tendered hardly checked on us.. We had to ask for napkins, then my mom finished her margarita before me and was going to order another one but they acted like the didn't see us... My mom said are we like invisible ??? The workers were just all standing near each other talking, and the girl would make eye contact with us, and not even ask if we're doing okay.... VERY BAD SERVICE ! read more

Food always good. But the service and the speed of service is awful. Entries came separate times and we had to ask several times for our bar drinks. Greg, the manager, was very apologetic for the service. He saved a bad experience. We have gone to the Eastvale location with no problems. Greg has made us reconsider going elsewhere and try here again. read more

Came here with a party of 10. Service was the best thanks to our waitress Sammie. Super sweet and quick to help us in any way !

Service was okay. Food was okay. Floor was dirty with food and paper. Women's bathroom was dirty; papers on the floor and stall doors missing screws. Tacky ambiance. Great chance I won't be back. read more

Service was good. Waitress was very attentive, although our wings were very dry & cold, so we let them know and the waitress immediately took them back, but returned them the same just warmed up. So we let her know once again and told her they were still dry. But she brought us the sauce to make them better, and assured us they weren't the same ones we got the first time, & although we didn't say anything we knew they weren't different bcus i had taken a bite out of one and she returned it with the one i had bit.. No good ..bww just keeps disappointing me read more

Had an amazing night the other night. Tried several sauces they have soooo many. One of the staff was really helpful and cheerful. I think her name was Sarah. I love their boneless wings going to come again. read more

First may I start off that I was a wingstop guy and just know after my last visit at BWWs I will surely not be going back to wingstop. Let me tell you about my experience last week. Since it's football season I definitely wanted a great atmosphere for my wife and kids. Immediately as soon as we stepped into the door they greeted us with much appreciated enthusiasm (I wish I would have gotten there names :( ). We got seated 10 minutes in (I thought it would have taken longer, so that's a plus!) and our server is named Jessica D. and she is a bundle of joy! She took a liking to my kids and that really made them feel welcomed and that itself really made our experience a great one. The food and drinks were on time and when I wanted a refill she never hesitated and always had an eye on us. Thanks again Jessica! and the BWWs staff we'll definitely be back! read more