We've been to this location a hand full of times and each time has been very fun for my daughter and she has the best time choosing her new bestie and the clothes! The service is sweet & the workers are very nice. Can get pricey depending on what clothes/bear you choose but well worth it! They also have little minis that you can collect as well that she loves too! You can't make them like the big ones but they have a lot of options. 10/10! read more

Build-A-Bear Workshop - Her mini bears! - Toy Stores Near Me - Orange, California

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We came here the other day to make a birthday bear for my daughter's birthday. This store is smaller than others and less decorated, but it still had a decent amount of bears and accessories to choose from. Kaylee helped us fill my daughter's birthday bear, and even though my daughter is still a baby and couldn't understand much, Kaylee was so nice and attentive and also gave her a free birthday hat. It was such a positive experience so I'm really glad we chose this location! read more

Came to build a bear to stuff my daughter's bday gifts. Right when we walked into the store she saw the Pokemon and said she wanted Jolteon instead. So we swapped out the bluey ones for the Pokemon at the register and were helped by a lady. Then went to the stuffing machine where were helped by young man. It was a nice visit to build a bear my daughter left very happy. read more

Build-A-Bear Workshop - Jolteon - Toy Stores Near Me - Orange, California

The store is very clean and well organized. The staff are very nice and helpful. They always walk around and ask if the customers need anything. This store has a good selection of everything. I like it more because of less crowd in store and no line most of the days. The prices are the same with other Build A Bear stores but with higher availability. Stop by to visit them when you are at the Block :) read more

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We went to this place to create a bear for my granddaughter on her bday, they greeting us since the entrance, all the personal is friendly, the attendant was so nice giving us the prices, explained the accesorios packages, etc. And they sang happy birthday to my granddaughter, she was so happy, the employees have a great and kind heart for the kids, looking for a great bear to build. Also we recorded our voices to make a memorable bear. The lady were clear on the instructions how to do it. It comes amazing. She had a lot of patience. I highly recommend this place, prices very affordable, fast service, plenty of parking outside. Come and get yours. read more

Build-A-Bear Workshop - Toy Stores Near Me - Orange, California

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The ladies were so nice. We had such a good experience and they helped us build the best bears for our babies!

Very dirty We've done build a bear before but this location was disgustingly dirty. This is a photo of the non functioning water fountains on the main sales floor. Minimal effort could improve this. This is apathy towards the bare minimum cleanliness level that customers deserve. read more

Build-A-Bear Workshop - Non functioning water fountain located on main sales floor. - Toy Stores Near Me - Orange, California

We hosted our daughter's birthday party at this Build-A-Bear location today and had a great experience! Our party leader, Emma, was absolutely amazing! She kept everything organized, fun, and upbeat from start to finish. Emma was outgoing, attentive, and incredibly helpful the entire time. We would happily request her again for any future parties. Thank you, Emma, for making our daughter's birthday truly unforgettable! Everyone had a blast and the parents complimented how great of a job you did leading the party. We chose the Awesome Adventure party package and thought it was an excellent value for the cost! We loved that the kiddos each received a bear, an outfit, and a bear carrier. read more

Build-A-Bear Workshop - Toy Stores Near Me - Orange, California

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Jill and Emma were very helpful and made sure to make my niece's 10th birthday extra special. You can tell they truly love their job and enjoy making kids happy and families smile! read more

Build-A-Bear Workshop - We love build-a-bear! - Toy Stores Near Me - Orange, California

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A group of us went to Build a Bear Workshop at the Outlets of Orange on Saint Patrick's Day. It was our first experience and we're all adults. We had such a fun time and the staff was super helpful and friendly. There were so many options to choose from and they even checked back-stock for us to ensure we got the exact one we were looking for. Kaylee let me know about an amazing gift card promotion which will be a big help towards our future visits. What a fun experience. Definitely recommend to others and we will be back again. 3/21/25 I visited again today on my own. Kaylee, one of the helpful staff members from our last trip in remembered me and my family. That made me feel great. She also went to the back to grab me a few additional items to see based on our conversation. I really appreciate her going above and beyond for me. Everyone working both times I came in was so nice. My bear Bruce got more clothes and shoes to add to his collection. read more

Build-A-Bear Workshop - Our completed "bears". - Toy Stores Near Me - Orange, California

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Very cute personalized store. You can get the loveliest bear and dress him the way you like. It's a heaven despite of your age. They have great customer service and if you can't choose they are happy to help you...Its like a workshop that you can make your own bear. You fill it and dress it. The value is lil bit expensive but it's worth the experience. The good promotion is going on so don't wait. May is here and it's a great way to get personalized bear for graduation. My niece likes her bear and for making her happy I'm buying different dresses, accessories and shoes. read more

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I'm a furious on behalf of another customer. She went to the buid-a-bear to pick up a custom order for cinnamon roll. it was a big beautiful plushie. But I guess the manager has a habit of opening someone else's mail and if the manager finds it nice, they'll deliberately cancel the order, so they can have it to themselves. The manager tells her that the order got canceled without bothering to check the order number. When, the customer pressed her further about it, the manager had the audacity to kick the box it came in repeatedly to the front, shouting "why didnt you tell us it was from fedex?" there is no option on the website that says fedex shipping. The customer managed to get the bear and leave but was in emotional distress afterwards. Shame on this manager for hoarding merchandise, She should lead by example, she's here to sell products, not hoard! She should not be a manager. read more

We had the worse experience in this location. We went it to buy a stuffed pet for our baby. A sales associate tells us the chameleon we wanted was on sale for $14 because it was being discontinued. Everything was great until this same sales associate checks us out. She charged us $32! The manager asked us who told us the price, the SA acted dumb and rude. When I said it was this SA, they refused to honor it. We still paid for it, but WE WILL NEVER GO BACK TO THIS LOCATION. Take your money elsewhere. read more

First time at Build a Bear Workshop. I was visiting Anaheim, so I decided to stop by the Outlets at Orange to do some shopping. To my excitement, there's a Build a Bear store there. I went to BABW on a Tuesday afternoon and it had two staff members working. I had the pleasure of working with Deserae, who helped my little one pick out a plushie and stuff it. Deserae was so kind and patient. My kiddo wanted to make his plush extra special, so she helped us out. I loved seeing the smile on my kiddos face, with giving a wish and hugging the plush as part of the creation process. My kiddo chose a Disney 100 anniversary Stitch plush. Surprisingly there was no Mickey Mouse, but the stitch is adorable and metallic so it was still a cute choice. After making our Stitch, my kiddo picked out a hoodie and "Chuck Taylors" for the outfit. As an adult, I found it hilarious that Stitch got to wear a Millenial-approved outfit. Hey, I like dressing comfortably. I'm sure Stitch was happy too. The total was about $76... it's a little pricey but the experience is so worthwhile for kids. I like how involved kids get to be in making their plush. read more

Build-A-Bear Workshop - Disney 100 celebration Stitch plush - Toy Stores Near Me - Orange, California

Fuimos a este lugar la atención fue excelente el trato que nos dio Anthony fue muy increíble mi hija tuvo una experiencia inolvidable. Totalmente recomendable para los compañeros de sueños de los pequeños read more

Such a cute place to bring kids & people of all ages ! Love how they make characters from shows/ movies and sport teams . The list is endless and my kids love coming to make their custom bears for their birthdays . They offer the price of your age bears but my kids never want those basic ones although I remember when I was a kid that's all they offered and I loved lol . It's cute and special hearing my children's voices in their stuffies . Will continue to come back here . No complaints other then some employees are too lazy to do the whole ritual with the kiddos with the heart . Love when some go all out and make it so special for the kids . read more

I went there for my b-day and I am glad I did I had such a great time.It was so cute the have ever thing phone that the dolls can hold a cowgirl hat,a Girl Scout vest that you can put the actual trop number on.I love it read more

Build-A-Bear Workshop - Love it - Toy Stores Near Me - Orange, California

she build her dad a birthday bear. she did great glad they have more bear and other characters to pick. back then they didn't have much to choose from. read more

Build-A-Bear Workshop - Toy Stores Near Me - Orange, California

Came here with my boyfriend and had a great experience. Everything one was super friendly . No one was overly pushy and I took home an emotional support bear with a voice note inside A great date idea for under $40 read more

Build-A-Bear Workshop - Toy Stores Near Me - Orange, California

Needed to find clothes for a horse and some snacks (a stuffed animal) as a gift. Went in on a Sunday, and it wasn't crowded. The staff wore masks and all of the customers were split in the middle : some had masks and some didn't. The store is clean and there was a hand sanitizer station right at the entrance. The staff was nice & welcoming. The BAB rep helped me as I had no idea what would fit a stuffed animal horse. It was a success and made a kiddo very happy! It was a positive and painless experience. Definitely come here for your stuffed animal needs! read more

Build-A-Bear Workshop - Toy Stores Near Me - Orange, California

I haven't been to a Build-A-Bear store in decades but now that I'm a mom, I have a feeling I'll be coming more regularly. We have a great experience at this location for my daughter's 1st birthday. We went in to get her a birthday teddy bear and the staff was so helpful. They explained to us the process of making the bear and made the experience truly amazing and fun! read more

3.5 Stars! The six-year-old kept asking and asking and asking again to come here and build a bear. Where else can you come and get a stuffed animal have a heart ceremony, give it life and get a birth certificate? The shop is open and bright. The setting is perfect to bring a stuffed animal to life. Couples also come here. Things have changed a great deal from the first build a bear years ago. I kinda got the nickel-and dime feeling as they charge you for every little add on including the take home carrying case. She got a doggie and we added the traditional beating heart. Unfortunately, the sound of a beating heart is even extra and not included with the beating itself...bummer. Overall, a fun experience for the little one. She had the most fun coloring the carry home box with me. The girls working here were super nice. Great customer service! read more

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Awsome experience! Kaylee was very nice!I got a cute hamster plushie and it was very cute I hope I can come here again sometime.

Sophia was the best, so helpful, so friendly, so amazing. I highly recommenced this establishment for any occasion, but Sophia made my birthday magnificent! Thanks Sophia! read more

Build-A-Bear Workshop - me with Karma my chameleon. - Toy Stores Near Me - Orange, California

Everyone who works here is so nice and wonderful! We had a lot of fun going to this location !

What others see: stark white undecorated white walls. What I see: happy smiling kids with a twinkle in their eyes when the Bear Technician hands them their bear. What others say: oh, they won't let me in despite google saying it closes later: What I see: yelp says that they're supposed to close at 6:00pm on Sunday, December 26th. Yet at 6:45pm, I notice they were still happily helping customers. That's going an extra mile, and I'm sure they must've been overworked this holiday season. What others say: oh they are not kid friendly, rude, and not helpful. What I see: giving each child the individual attention so that they're happy to bring the bear home, with voice , heart, certificate and all... Many are quick to judge, but I don't see a tip jar anywhere in the store. The kids are getting an experience at the store. From what I see, I think the workers are doing a stellar job. They're projecting their voice day in and day out in their job through the mask. They're not handing you a teddy bear at the counter. A lot of love & TLC goes into each animal. I think parents are more critical, but I'm quite certain from a kid's perspective, this place deserves 10 stars. It earns that rating from me as a parent too :) read more

Absolutely love this store thanks to Emma! She made it my son's first build a bear experience so special. I observed her building bears for a few other kiddos and she brought the same love and friendly energy to all of them! read more

Took my son for his birthday bear and was helped out by Johnny! He was so nice and welcoming. He made our experience so special. Thank you Johnny for a great time! read more

Sophia is extremely rude. Highly advise avoiding this location, due to her terrible attitude. Alexis was wonderful and helped fill up our new bear, providing an awesome experience. read more

Absolute amazing customer service from both Jill and Desiree. They absolutely made my day! They have such big hearts and I can't thank them enough for their help! read more

The staff here made me feel so welcomed and encouraged to pick out the perfect pet and items. I lost my dad this year and wanted to honor him with a stuffed cat. The staff made the experience Puuurrfect. Thank you read more

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Came in to Buy some items, Spoke to the Cashier, she said "Wait, She will help us in a Minute" she was busy; that's ok we did not mind waiting, we waited about 20 minutes and the cashier that had helped us left to the back and we thought it was about the items we had talked about and few minutes later she comes out (in regular clothes, no longer in uniform) and leaves the store (she'd shift ended I assume) and we thought she might have given a coworker a notice of us or something but she did not, we continued to wait and after a while I decided to get another employee to help us and turns out the employee had left without any notice to us or any employee and to make matters worse the other employee (possible manager: wearing different color apron) gave attitude to us almost the entire interaction read more

The representative employee number 0074062 at the register is scamming/misleading people into purchasing a gift card. She stated I "qualified" for a $10 gift card with my $30 purchase but I couldn't use it until tomorrow " (sneaky wording right?) Everyone qualifies for products that are sold in store. She then added on a $10 gift card and discounted it 50% off making people think the extra $5 was "just the taxes" and the normal total. I didn't catch it until looking at my receipt and then asked her if the "qualifying gift card" charged me $5? Yes, yes it did. I'm assuming they earn some sort of extra incentive off "selling" or in her case scamming people. Unfortunately I wasn't able to catch in time to save my brother the $120 he spent on my niece. These types of employees are muddying the name and integrity of the business and need to be dealt with as how many other customers has this happened to without them knowing? Hundreds? Thousands? That's a lot of money to company to ensure repeat business. DO NOT shop at this location, go elsewhere to spend your hard earned money. Asked her to refund it, she said they aren't refundable, naturally. Not even a sorry from her tells me she is doing it on purpose. Stay far away from here. read more

Build-A-Bear Workshop - Added a $10 gift card and discounted it to $5 - Toy Stores Near Me - Orange, California

All my local Build A Bears are closed since they are inside of malls. This location was the closest one to me that was open. Located in the Outlets of Orange. Close to the parking lot. They open at 11 am. Larger of the locations that I have been too. Huge space, spread out nicely. Great stock selection. They get busy on weekends. We were first in line but the queue after us was pretty long. The process from end to end normally takes about 10-20 minutes, when it is busy double it or more. They do some of the normal birthday song and dance stuff but a lot of the manual stuff they used to let you do is no longer allowed. You have to follow specific processes now and stand in certain areas. Friendly service, was in and out in under 30 minutes. They still have pay your age for kiddos! read more

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I came into this location today to get my daughter bluey and bingo. The customer service was awesome the two people who helped me Auggie and Kaylee were so sweet and helpful. My daughter is going to love them. Thank you both so so much you made my day! read more

This was our second visit to this location, and once again, it was a treat for the kids. We went on a weekend and it was not crowded. The store was spacious and everything was on display neatly and organized. Kids went to the select the stuffed friends of their choice along with an outfit for each one. Then we used the machine to record a voice message for each stuffed friend. Afterwards, the friendly staff helped the kids with stuffing the bears and putting in their "hearts." Once they were done, we proceeded to the checkout to generate their birth certificates and pay. Because of COVID, we didn't dress the bears, and we no longer were able to produce our own birth certificate. So that made the checkout process longer. Overall, be expected to drop a sizable amount of money on a stuffed friend. An average stuffed animal costs $24, plus about $20 for an outfit, and other add-ons will add up. Make sure you sign up for the online emails for special discounts. They run deals on stuffed animals all the time; when we went it was buy one, get one free. It's definitely a fun place for your grade school-aged kids. But parents beware: be prepared to look into your kids' puppy-dog eyes and fight the temptation to say yes to every single adorable accessory in the store. Lucky for you, Build-A-Bear sells discounted gift cards at the checkout, so be sure to grab one for the inevitable next visit. 4/5 stars because it is expensive. read more

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Lots of choices! I enjoyed the service Cana provided! She was sweet, thoughtful and made our daughter's experience magical. I appreciated her patience and thoughtfulness. I enjoyed looking at the Star Wars and Harry Potter themed bears! Next time I'll come with our older daughter to purchase those. read more

Build-A-Bear Workshop - Stitch - Toy Stores Near Me - Orange, California

Kaylee and Auggie were so sweet! They helped me and my sister-in-law as much as they could. We got Bluey and Bingo today and Kaylee called the other stores to see if they had outfits in stock. Definitely made us feel welcome and gave us a great experience. read more

Johnny and Desarae were so welcoming and engaging! My son had a fantastic experience and it made such a great memory for us. They had amazing vibes and I'm so happy they helped him for his first experience at Build a Bear. read more

I had walked in the store and the first thing I noticed was that it was a one woman staff. I was helped by a lovely woman named Alexis, her customer service was excellent, she was handling the massive line waiting to get their animals stuffed, she was communicating with customers as she was single-handedly running the whole store. My issue wasn't with the service, my issue is with management & the way the store is run. I'm curious as to how the scheduling manager expects customers to get timely service & an overall great in store experience and how they expect staff to be able to provide that with no support. It's 1 a weekend and 2 Labor Day weekend!!! Do better. I felt bad for Alexis the whole time I was there. There was another employee handling a party at 11:30 I believe. She sees her work partner running around doing everything she can given the lack of support and she's just standing there waiting for her time to punch in. Miss Alexis needs a raise and better work partners for sure. Clearly miss alexis can handle a heavy flow of customers and with a smile on her face may I add, I would love to see her at a different location or perhaps different company. One that can actually support and appreciate their employees because clearly there's a lack of. This type of work environment is the reason employees burn out. Once again no problem with the service, Alexis did an amazing job... as for management or whoever is in charge ... 10/10 will not be back, me and my nephew will have to go to a different location if at all. read more