Kaylee and Auggie were so sweet! They helped me and my sister-in-law as much as they could. We got Bluey and Bingo today and Kaylee called the other stores to see if they had outfits in stock. Definitely made us feel welcome and gave us a great experience. read more

I had walked in the store and the first thing I noticed was that it was a one woman staff. I was helped by a lovely woman named Alexis, her customer service was excellent, she was handling the massive line waiting to get their animals stuffed, she was communicating with customers as she was single-handedly running the whole store. My issue wasn't with the service, my issue is with management & the way the store is run. I'm curious as to how the scheduling manager expects customers to get timely service & an overall great in store experience and how they expect staff to be able to provide that with no support. It's 1 a weekend and 2 Labor Day weekend!!! Do better. I felt bad for Alexis the whole time I was there. There was another employee handling a party at 11:30 I believe. She sees her work partner running around doing everything she can given the lack of support and she's just standing there waiting for her time to punch in. Miss Alexis needs a raise and better work partners for sure. Clearly miss alexis can handle a heavy flow of customers and with a smile on her face may I add, I would love to see her at a different location or perhaps different company. One that can actually support and appreciate their employees because clearly there's a lack of. This type of work environment is the reason employees burn out. Once again no problem with the service, Alexis did an amazing job... as for management or whoever is in charge ... 10/10 will not be back, me and my nephew will have to go to a different location if at all. read more

Johnny and Paulina did a great job for my nieces 2nd birthday bear.. very friendly, professional, and incredibly patient for her and went above and beyond to include replacing her birthday crown after she "accidentally" ripped it in half as we were checking out. 10/10 service thank you very much. read more

Came to this location yesterday for the pay-your-age birthday bear. (Make sure to make an account and register your kids' birthdays online before you go). My daughter loved it, and staff members Johnny and Yesenia were fantastic. They answered all of our questions and made the experience really magical for my daughter! We even got a birth certificate for the bear and a birthday sticker for my daughter. I really enjoyed the experience and felt like it was what I remembered from a decade+ ago when I took my little cousins. Would highly recommend! read more

I'm very disappointed in the customer service staff at this location. My mother in law took my two year old son today and they were totally ignored. My son liked a stuffed animal and was trying to show the staff member so she could help him. She looked him off, closed the section, and walked away to sit down. He was so disappointed. I thought this place was supposed to be all happiness and hugs. read more

Disgusting!! behavior from manager. I went it the other day and witnessed something scummy. I was shopping for plushies when and I noticed a girl waiting for help to get an order from the back. She was super quiet, calm, and kind. The manager didn't act like she cared what the customer was asking and eventually I saw this person kicking the customers package across the floor like she was playing soccer with it. She had the audacity to tell the customer she should have known the shipping company. No she shouldn't have. I've bought offline and that was never something I was expected to know at pick up. The customer looked so upset but nervous to put that worker in her place. I wanted to throw hands but let's do this instead. Won't be coming back to this location unless she is out of there. Come on, it's a plushie store!!! And lots the time it's kids. Wonder what she says behind closed doors and open ones. read more

We ordered a Pochacco online unstuffed and came to this store to have him stuffed. Kaylee was amazing with stuffing Pochacco and was super friendly and helpful. This was our first build a bear and we will definitely come back to this location if we need one in the future! read more

Our service was not magical until the end when we checked out. When you come into Build A Bear you expect enthusiasm from the employees because you are selling stuffies. The audience for this company focuses on children. Unfortunately, Alexis, the manager, did not deliver. I spotted insincerity a mile away and was sad for my 9 year to get the experience I know he deserved. We were not greeted, not asked simple questions like other employees were asking the kiddos as to why they chose that specific stuffy or if they were going to name it, and the delivery of Alexis was simply careless, so careless we got back in line so that my son's stuffed friend was probably stuffed and so he can properly make his wish. At check out KAYLEE was the MVP. Since my son's stuffy had to get re-stuffed she performed a minor surgery and said that my son's stuffy was going to be okay. She asked simple questions and interacted with my kiddos. She even went as far as giggling with us because one of my kiddos let out a toot and she was not shameful at all. KAYLEE deserves recognition for making what started off as a terrible experience into us walking out that door happy with our new friends. Alexis was wearing a Christmas hat, please do not wear Christmas decor if you are not in the spirit, especially working around children read more

I absolutely love coming here. The staff is always super friendly and helpful! They have a great selection and it's just always fun to visit. The staff always make it a very pleasant experience and I love making new friends here! Would definitely recommend to any plush lovers! read more

Julie and Sophie were absolutely amazing! My family came in just before closing when they had already turned off the "stuffing" machines. We were in a tight spot and needed a bear that night and they went out of their way to make sure we could get what we needed. They turned on the machine and made an amazing bear for my kid! They even searched high and low to find a recordable voice Box (they were sold out but managed a miracle to find one tucked away) because they knew how important it was for my child to have it. They truly were miracle workers that night and we will never forget their kindness. Thank you build a bear for hiring such amazing people and thank you to Julie and Sophie. Your "small" gesture meant the world to us! read more

Good spot for BAB at the outlets at orange. Great for the kids that are fans of these toys. Good selection and friendly service. read more

Build-A-Bear Workshop - Toy Stores Near Me - Orange, California

Really enjoyed the experience here even as an adult lol although this location is a bit small the staff is very helpful and friendly and they do have a good variety of bears. My boyfriend and I got a bear each and this being my first time here the experience was so cute and fun! Thank you to all the staff here for being so helpful! read more

Build-A-Bear Workshop - Toy Stores Near Me - Orange, California

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We have been to this location 3 times now since it's opened as part of my daughter birthday celebration and have had a pleasant time every time, 2 times were prior to Covid and this most recent visit was after the reopening since the Covid outbreak. They have a max amount of people before the line starts outside along with sanitization products upon entry must wear mask and follow footprints lined along the store to grab the items wanted until you get to the filling station that is socially distance however the kids still get to get a heart and do the activation of it so they still get the build a bear experience. Super friendly staff and since it was my daughter birthday she got a birthday bear (pay the kids age up until 8 I think) , crown and sticker. read more

Build-A-Bear Workshop - Toy Stores Near Me - Orange, California

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The lady that helped us named Cecia was very nice and welcoming. She was also beary funny and made the overall experience 1000% better. She made us feel very comfortable and did not judge us as teenagers going to buy stuffed animals. -sharkisha read more

Build-A-Bear Workshop - Sharkisha, josh, and Sheniqua - Toy Stores Near Me - Orange, California

Great experience here today. Came in to get the The Child plush from The Mandalorian Star Wars Show and the staff were super helpful, and explanatory on the COVID protocols. I Got my stuffed plush that I have been waiting awhile to get and I am super excited! Thanks to Melissa and Ashley for all their help! Update: I had to go back the next day because I noticed a hole on my plush and it was replaced no problem! Thanks for all your help in making this a pleasurable experience, hadn't made a Build a Bear since I was young, happy with how it came out! read more

Build-A-Bear Workshop - Plush I purchased - Toy Stores Near Me - Orange, California

Unfortunately this is one of those post covid attractions that isnt worth it. All their restrictions suck all the fun out of it for the kids (and parents). I'm sure they're just following orders but it's terrible now. read more

I want to thank Ambear for comforting my babygirl when Roxy (bear) had to leave to the bear hospital. Honestly couldn't thank you enough! For what you did means the world to us!! Please take care of Roxy! read more

Build-A-Bear Workshop - Toy Stores Near Me - Orange, California

Went in for my daughter's birthday bear for her 4th birthday. Johnny was incredible, he made my daughters experience amazing, was so kind waiting while we get her bear sound just right. Thank you Johnny, definitely coming back. read more

Absolutely worst experience over here, they gave my child a defective voice box in the toy and didnt stuff the doll properly because my son (speech delay) couldnt keep on his mask the way they wanted. Absolutely rude and cruel workers... messed up a kids toy because of the mask. Be wary of the store here, very kid unfriendly!!!! read more

Love the experience here. I brought my daughter in on 3/5/2021. Her birthday was 2 days prior and i wanted to have a Mommy daughter day. Rene(hopefully i am spelling it correctly) made sure my daughter had an amazing first time building her first bear! She made it extra especial for her. Im so thankful that they are open and fallowing all the guidelines for Covid as we were leaving a big group gathered around the door and Amber was amazing and had them move back so my daughter and I had space to pass by and leave. I definitely recommend bringing your kids here if you want them to have a special experience. Thanks again René and Amber you are truly amazing Master Bear builders read more

They haven't updated there google page , I walked in and they said they were closed . My kids were very sad and upset , I understand it's a day after Christmas. Didn't like the fact that they were so rude right away just kicking us out ! I don't recommend this place to anyone read more

It was fun but there is only one choice for birthday bear. Wish had more options but we got bday bear and another full price bear

We went to get a birthday bear for our 1 year old and they were sold out. They offered another bear or to come back in but we were only in Glen a few days. The store is huge but empty and everything felt like a sales-pitch. We got a cute bear and some accessories but it's overhyped and we won't be back. read more

I do NOT understand the bad reviews!!! I was scared to go because of the reviews but literally every employee in there was so helpful, sweet, and friendly! It was pretty busy in there with customers and only 4 employees, they all were extremely attentive/informative. Amanda greeted my child and I, she also stuffed my child's build-a-bear, she was so sweet and fun, she really took the time to make my child's experience special. Thank you to the entire team but especially Amanda! We will be back! read more

Had an amazing time building a bear with my 1 year old daughter!! If I'm being honest the bear was more for me! But the staff was so helpful and we went about an hour and a half before closing! The process was super quick since I already had an idea of what I wanted. I will definitely be coming back from Hawaii to build a bear here again!! read more

This is the saddest build a bear I've ever seen. They moved here after the one at downtown Disney closed and it's so depressing....there's no decor on the walls. I can almost guarantee it will be closed within the next year. Now they charge 75¢ for the box that the bear usually comes in. Ridiculous! Bring back the Disney one please! This one is pathetic. read more

The staff here are so amazing! They made my 7 year old feel so special on his birthday. He still talks about it 4 months later. I'm taking my boys here again today because they got gift cards for Christmas and I can't wait!! read more

I love build a bear!! Walking in, there were so many options to choose from. I chose the "LIL' CUB CARAMEL" and it ended up looking so cute!! I added a custom sound to it and it costed an extra $8. Building the bear was such a fun experience. Our bear maker was so funny and kind. I will definitely come back in the future. read more

such incredibly welcoming staff. they make your experience so magical and memorable. they always go above and beyond to make sure you make special memories while making your new furry friend!! read more

Don't come here if you have any medical issues and can't wear a mask, they want masks on everyone even toddlers. I first went in alone to talk to the girl working about prices. My mask was over my nose covering my nostrils and the girl working said I needed to pull it up higher which I thought was super weird since it was over my nose. Then I return with my husband and kids and we were denied service because I would not put a mask on my two year old and 5 year with Tourettes syndrome. I told her my daughter can't wear a mask due to a medical condition and she did not care it was their policy every child had to wear one. I think this is absolutely ridiculous and I their policy is discriminating against people with medical conditions. We won't be back and that's really unfortunate. read more

disappointed because the selection is so small and not many things even tho the store itself is huge

Just don't. Go to any other location but this one. Not adequately staffed to handle parties and other people. If your child isn't in a party, you will be ignored and disregarded. We had to wait half an hour in line to pay because a party was ahead of us. Also, basically no clothes for boys to use on their bears. When I asked if they could open another register my request was met with attitude. Pass on this place read more

Lilith was the most chill and best employee and honestly should get a raise we would just come back for her (shawty the baddest, madison, and mistake #1) read more

Awesome little date night. Maddie was an awesome help to create a cute little stuffed animal! She definitely made it easier to enjoy this experience even as an adult!! read more