I'd been stopping in to MSM for years and was just waiting to find the right amp when one day I…read morestop in and there is this fantastic little Acoustic amp w inputs for guitar and mic. Great price. While I'm testing the amp I look up and see an Explorer w upgraded EMG pickups. John let me try it and wow...it's a growler and loud. No case for it but John made up for it w a few extras. Thanks, John!

We were looking for a guitar for my 7 year old grandson. We were thinking of getting a half size…read moreguitar. I called & they told me they had one & that it was used & also gave me the price. We went down to look at it. After seeing him with the guitar, my son (who plays guitar well) thought the guitar might be a little too small. We asked what the guy helping us thought. He honestly told us he thought a three quarter guitar would be a better choice. He did not have any but sent us to a nearby shop he said might have one. That is great customer service.

Absolutely unbelievable customer service! It's a long story, but they ended up sending someone 30…read moreminutes out of their way, after hours, on a Saturday to help me out of a jam that was 100% my fault. Totally blown away by how kind they were, and they saved my wife's birthday party!!! I can't thank you guys enough!

My job must be wearing me thin (in the figurative sense, rather than the literal unfortunately). I…read moreknow this because twice in one month I've ordered something online only to discover the week of that I never actually completed the ordering process, clicked "confirm" or "submit" or what have you. And so I find myself flailing the day before an event without a) a giant cardboard cow cut-out -- or in this case b) a video projector. Panicked, I started pulling up Google searches to see where I could rent one same-day but most of the places I found were parts of larger organizations that weren't locally based and didn't offer same-day delivery. Enter Custom Light & Sound. I phoned them up and spoke with Matt -- sounded youngish, and maybe a little green. Asked me all the right questions though -- how big and how dark is the space, how many people are attending. After he took down my info and told me to pick it up before noon, I had to finally ask him how much it was and what the product was. Turns out, he'd picked something out for me based on my needs that wasn't featured on their website. So, whereas I'd thought the costs for their projectors ranged from $100-200, I was pleasantly surprised to learn that my not-on-the-website projector was only $85! I went to pick it up and met Lee at the register. The first words out of his mouth were "21" which is an odd thing to say to someone you've just met. I looked inquisitively at my husband and then back at him. And he expounded: "We only rent to 21 and up." Good Lord, I'm pushing 30. But whatever. Turns out he's best friends with my husband's former college roommate -- so it's okay that he bruised my ego. They called Wayne to come out and check on the equipment before handing it off to me. He was a bit gruff, but did look through everything and assure us it had all the required cables, etc. The credit card machine wasn't working at pick-up so Lee gave us the okay to take it with the promise that we'll pay when we return it. Equipment ran great and interactions with the folks here was overall a positive experience. And don't be fooled by the cramped-looking exterior. Once you enter this little treasure trove, you'll discover it runs deep and is packed to the gills with audio and lighting goodies, plus fun accessories like disco balls and fog machines!

Great people, great products, great service. Knowledgeable, patient, and friendly. In addition to…read morevacuum cleaners, they also have high-end cleaning products and equipment of many kinds.

My 4 y/o shark would no longer pick up dirt. Took it. Gave me 2 options: fix immediate issue or…read morehave it totally refurbished. I went with option 2. They told me 5 to 7 days. Was ready in 3! Refreshing to find a business that still practices under promise and over deliver. The vacuum works like it did when new

Gave me professional service with a quote up front and parts ordered. Job completed in 4 days. New…read morehard drive for my Dell laptop - good experience all around.

I had my phone battery replaced at Jeff Wireless and the experience was excellent. The repair was…read moredone very quickly, the price was great, and Jeff had the phone ready exactly when he said he would. But honestly, that's not why I'm writing this review. While I was there, I watched Jeff spend a long time patiently helping an elderly customer work through issues with his phone plan. He even went as far as calling the man's daughter and friends to help arrange a ride for him. Keep in mind, this customer wasn't there to purchase any products or services. It was genuinely nice to see someone treat another person that way. The mark of a person's character is how they treat people when there's nothing to gain from it, and Jeff absolutely knocked it out of the park. I'll definitely be coming back to support this local business. Keep it up, man.

Awesome little shop. I've come in looking for batteries and accessories for my RC car. The owner is…read morereally friendly and willing to help you. Their prices are fair and if they don't have it, they can order for you.

Well stocked hobby shop mostly focused on role playing games and RC cars. The staff were friendly…read moreand helpful without being overbearing.

Great environment, staff, and music! A lot of great finds at reasonable prices. Staff is super…read morehelpful and knowledgeable.

Great local record store. Lots of used vinyl to pick through. I always find something good.read more

I brought my 30 year old log splitter in for service. It was in rough shape - magneto shot,…read morecarburetor too. One tire went flat on the way over. Robbie was fabulous. He unearthed great deals on replacement parts and charged very reasonably for his time. Fixed my tire too! Quality work by honest people. RW

Honestly it was sad when I saw all of the negative reviews. I was pleasantly surprised! Staff was…read moreSuper nice and had so many fishing supplies and gardening stuff! Sure, it was a bit overpriced but all in all, it was very nice local business!

Everything's good, there goal is to please. They've done all of my car Audio systems for the past…read more30 years, I had never been so impressed with such service, now they're doing the same for my Djay system. They're the BEST.

I would not recommend this place. Avoid this place at all costs…read more I found this place because they were an EV authorized repair shop. Convenient, since I have a vintage EV speaker than needed a recone. I dropped it off, and my name, phone number, and email was put on the back of the speaker. They said they would call me when it was done. A month later, no response. I called them, and they had no clue about my speaker, and told me to call back when a specific person was there. I called back the following day, and the person was clueless, couldn't find my speaker, and took my number to call me back. I never received a phone call. I called again a week or two later. The guy again told me that I needed to speak to 'Josh' who was not available. I told him that I've already not been called back. After about 2 minutes of looking he found my speaker and that it was done, but could not tell me the price of repair and that they would call me back. I never received a call back. I decided to drive in and just pick it up at this point. They grabbed my speaker and the price was less than expected. That's cool. Okay, so I got it home and hooked it up. There's still voice coil rub with the new cone. The speaker was obviously not re-coned correctly and the new voice coil is rubbing. Apparently they don't check their work. I should have just sent my boat anchor of a speaker into EV for repair, since I will now have to do that anyway. This place is an aesthetic dump, in a crap part of town, and their customer service is the worst I have ever seen. If management actually reads reviews to drive improvement into their business, which I doubt is the case at this point, here's what I would say: * Technology offers great ways to track open orders, status of completion, and track when customers have been followed-up with on status. Implement a robust tracking system for orders, and USE it. Be on-top of customer order status and proactively reach out when you are finished with their product. * Figure out a way to be accountable for returning phone calls, and empowering your staff to be able to speak on behalf of the status/price of other people's work. * Re-Train your staff on how to re-cone a speaker. * Check your work when it is complete. * Your hours are inconvenient. Be open for some time outside of M-F business hours.