Absolutely unbelievable customer service! It's a long story, but they ended up sending someone 30…read moreminutes out of their way, after hours, on a Saturday to help me out of a jam that was 100% my fault. Totally blown away by how kind they were, and they saved my wife's birthday party!!! I can't thank you guys enough!

My job must be wearing me thin (in the figurative sense, rather than the literal unfortunately). I…read moreknow this because twice in one month I've ordered something online only to discover the week of that I never actually completed the ordering process, clicked "confirm" or "submit" or what have you. And so I find myself flailing the day before an event without a) a giant cardboard cow cut-out -- or in this case b) a video projector. Panicked, I started pulling up Google searches to see where I could rent one same-day but most of the places I found were parts of larger organizations that weren't locally based and didn't offer same-day delivery. Enter Custom Light & Sound. I phoned them up and spoke with Matt -- sounded youngish, and maybe a little green. Asked me all the right questions though -- how big and how dark is the space, how many people are attending. After he took down my info and told me to pick it up before noon, I had to finally ask him how much it was and what the product was. Turns out, he'd picked something out for me based on my needs that wasn't featured on their website. So, whereas I'd thought the costs for their projectors ranged from $100-200, I was pleasantly surprised to learn that my not-on-the-website projector was only $85! I went to pick it up and met Lee at the register. The first words out of his mouth were "21" which is an odd thing to say to someone you've just met. I looked inquisitively at my husband and then back at him. And he expounded: "We only rent to 21 and up." Good Lord, I'm pushing 30. But whatever. Turns out he's best friends with my husband's former college roommate -- so it's okay that he bruised my ego. They called Wayne to come out and check on the equipment before handing it off to me. He was a bit gruff, but did look through everything and assure us it had all the required cables, etc. The credit card machine wasn't working at pick-up so Lee gave us the okay to take it with the promise that we'll pay when we return it. Equipment ran great and interactions with the folks here was overall a positive experience. And don't be fooled by the cramped-looking exterior. Once you enter this little treasure trove, you'll discover it runs deep and is packed to the gills with audio and lighting goodies, plus fun accessories like disco balls and fog machines!

Good luck talking to a human located at the actual store when you call the 919-403-2333 "customer…read moreservice number". After you get through the horrible AI interface by pressing "0" several times, it then takes you straight to an international call center and you get to speak to an associate who's English is either a 2nd or 3rd language for them. Not their fault, it's the overall system of AI and lack of customer service. Please do better, please pick up the phone.

Drove half an hour for a scheduled iphone repair. Made plans for dinner down the street so we could…read morepick it up when they were done. Arrived, and was told that the Apple tech had already left. The manager said maybe he had an emergency. Then why didn't they call, email or text to tell me about the cancellation? I'd already received 3 texts to confirm the appt. 15 min after I left, I got a new text; "appt cancelled". Great. What a waste of time. This store is slowly going out of business. Don't bother.

All the place isn't located where it says on the map just call. This guy is fantastic! My beloved…read moreYamaha was delivered ahead of schedule and lovingly refurbished to almost new.

I've used ALR on several occasions from minor laptop repairs to major home stereo repair. I have…read morealways been very pleased with the work they do and their rates are reasonable. Being a local neighborhood business is a plus. It's great to be able to rely on a local shop like this as an alternative to the big box shops. I've referred people to this shop and they, too, have been pleased with ALR's work. I completely recommend this business.

I had an old ipad that was not charging anymore. It had been treated pretty roughly by my kids, had…read morebeen repaired by other vendors, parts replaced but still had a lot of photos and creative content that my kids wanted to retrieve. Charging Port gave a free assessment, repaired the charging port for a fair price, and even identified a couple of other things that needed repairing. The assessment took a few days but that was OK, and they called and told me how much it would cost. When I picked it up, I could see in the back of their shop that they've got a sophisticated repair laboratory going on. They were able to tell me correctly all the past repair work I'd had done and even identified some other fix-its at no extra charge that made my ipad easier to charge, more compatible with other charging cables. A few months later it's still going well. Now we're getting a lot of extra life out of this old ipad. Sometimes these repair places are full of hassle and outrageously expensive. These fellows are no-nonsense pros that understand the competitive edge being good and honest at their work means.

Good service, convenient location (to me) and they replaced my iPad battery within a few hours on a…read moreSaturday afternoon! I was thrilled to be able to extend the life of my Apple product instead of just replacing the entire device. I would definitely go back!

Jeff worked with me to replace my iPad with professionalism, knowledge, and kindness…read more He explained everything easily, timely, and without talking down to me. Very appreciative! Durham Best Buy you are lucky to have Jeff.

I had a really bad experience. After spending an hour (could have taken 20 minutes but we kept…read morebeing given way more info than we were asking for) and $1500 on a new laptop, I went to the phone area and asked for an Iphone. The guy started to sell me AT&T service. I stopped him and said no thanks, I just want a phone. He kept going. I stopped him again and said just a phone. He kept going. I had to say forget it and walk out. Bought an iphone from Amazon with no hassle. I've spent thousands with Best Buy but this made me want to never shop with them again.